Neck Massager - Massage device TERRAILLON - Free user manual and instructions

Product type	Heating massage cushion for neck and cervical spine
Brand	Terraillon
Model	Neck Massager
Dimensions	25 × 27 × 11.7 cm
Weight	600 g
Battery type	Lithium-ion, 2000 mAh
Power supply	Recharge via USB-C (5 V, 2 A max.)
Charging time	Approximately 4 hours
Battery life	Approximately 1 hour 30 minutes
Main functions	Rotating massage (2 directions), 3 intensity levels, heating function
Intended use	Massage of soft tissues of the neck and cervical spine
Care and cleaning	Removable cover, hand or machine washable
Safety	Do not use on the head, bones, or joints; consult a doctor if you have health issues; do not immerse
Warranty	Warranty against defects in materials and workmanship
Box contents	Neck Massager, USB-C cable, user manual
After-sales service	Email: [e-mail]

Frequently Asked Questions - Neck Massager TERRAILLON

How to charge the Terraillon Neck Massager?

Use the provided USB-C cable. Plug it into a 5V (2A max.) power adapter or a computer USB port. The red light indicates charging, green when full. Do not use a fast charger.

What is the battery life of the Neck Massager?

A fully charged battery provides about 1 hour 30 minutes of use. Charging time is about 4 hours.

Can I use the massager if I am pregnant?

Consult your doctor before use if pregnant, diabetic, have a pacemaker, epilepsy, migraines, recent surgery, or metal implants.

Is the Neck Massager washable?

Yes, the fabric cover can be hand or machine washed. Remove it from the cushion before washing.

How to turn the device on and off?

Press and hold the On/Off button for 3 seconds to turn on or off. A short press changes the rotation direction.

How to adjust the massage intensity?

Briefly press the intensity level button to cycle through the 3 available speeds.

Is the heating function independent?

Yes, you can turn the heat on or off by pressing the corresponding button. It works with the massage.

What to do if the device does not turn on?

Check that the battery is charged. Plug it in via USB-C and wait a few minutes. If the light does not come on, contact customer service.

Can the massager be used on other body parts?

It is designed only for soft tissues of the neck and cervical spine. Do not use on the head, bones, or joints.

How to maintain the battery if not used for a long time?

It is recommended to charge the battery 1 to 2 times per month to extend its lifespan. Store in a cool, dry place.

USER MANUAL Neck Massager TERRAILLON

CHARGEMENT DU PRODUIT

Thank you for purchasing the Neck Massager. Please read the instructions before using the massager as this manual provides additional information including safety precautions and warnings.

If you have any difficulties or need more information, you can find our help centre by scanning the QR code opposite with your smartphone. If you cannot find the answer to your question, you can also contact our After Sales Service: [e-mail]

DISCLAIMER

CAUTION

If you have the following conditions or any health issues, please consult with your doctor before use.

1. Diabetes including complications such as neuropathy and retinal damage.
2. Use of cardiac pacemaker, recent surgery, epilepsy or migraines, protrusion of lumbar intervertebral discs and displacement of bone vertebrae.
3. Recent surgery, metal implants and other concerns of the body.

WARNING: consult doctor before using this product to reduce the risk of injury.

PRECAUTIONS

1. Minors are not allowed to use this product. This product is not a toy, please store it out of reach of children.
2. Do not immerse the product in water. If the product falls into the water, please submit it for inspection in time.
3. Do not place the product near the fire source or into the fire.

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1. Do not use the massager on the head.

2. Do not use the massager on the bones and joints. The massager is designed for use on neck.

3. Do not drop the product intentionally.

4. Do not remove screws or attempt to disassemble the product.

5. It is forbidden to replace or supplement medical treatment with the device, if you feel pain or are receiving treatment, please consult before using the device your doctor.

6. If the equipment is damaged, stop operation immediately.

7. Do not place fingers, hairs between the neck and the massager.

PACKAGE CONTENTS

Neck Massager x 1

Charging Cable x 1

Instruction Manual x 1

PRODUCT OVERVIEW

USB-C Charging Port

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CHARGING THE PRODUCT

For your safety, always use an appropriate 5V input charger/adapter to charge the massager. DO NOT USE a quick-charging USB adapter as this may damage the product.

Important: The Neck Massager must not be switched on.

1. Use the USB-C cable included with this massager.
2. Connect the USB-C plug to a USB-C charging port on the side of the massager.
3. Connect the USB plug to a USB port on a computer or standard wall adapter to begin charging.
4. When the massager is charging, the indicator light will be red. When fully charged, the indicator light will be green.

NOTE:

• You must select a qualified charger from a reputable manufacturer.
• When the battery is not used for a long time, the service life of the battery may be shortened. It is recommended to charge the battery 1 or 2 times per month.

Safety instructions for charging the product's lithium battery:

The input voltage is DC 5V 2A.
- In order to charge the product safely and reliably, please use a wall adapter that is certified and in good condition.

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• Only charge the product in ambient temperatures between 10^ / 40^ and 40^ / 104^ .
• Do not heat above 70^ / 158^ . Do not dispose of in a fire.
• Keep out of direct sunlight.
• Turn off the product after use.
• Please note: we will not take any responsibility for the misuse of the product, such as using voltage higher than indicated. Misuse may result in serious injury or loss of property.
• In extreme cases, abuse or misuse of a lithium battery can lead to an explosion, heat generation, fire or smoke development.

USING THE PRODUCT

1

Place the Neck Massager around your neck with the fastener facing forward, close the strap by snapping the 2 parts of the strap together and sit back to start using the product.

2

Turn on the button, press and hold for 3 seconds to start the machine, and press and hold for 3 seconds to shut down the Neck Massager.
2. If you wish to change the direction of rotation of your massage: short press the button to change the massage direction between forward and reverse.
3. To adjust the intensity of the massage: short press the button to change the massage speed between 3 different levels.
4. To benefit from the heating function: short press the button to start and stop the heating function.

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The fabric covering the cushion can be washed by hand or in the washing machine.

TECHNICAL SPECIFICATION

Product Name Neck Massager

Battery type and capacity Li-Ion, 2000 mAh

Charging interface USB-C, DC 5V, 2A max

Charging time (empty battery) About 4 hours

Fully charged battery usage About 1h30

Dimensions 25 × 27 × 11.7 cm

Weight 600g

CARE AND MAINTENANCE

To reduce the risk of failure, electric shock, injury, fire and equipment damage, please read all the instructions and warnings in this manual.

1. Do not use the product if the fabric is damaged and/or the rotating heads are visible. This could lead to severe injuries.
2. Do not remove fabric around the foam and/or do not try to disassemble the masssager. This could lead to severe injuries.
3. Please consult with your doctor before use. This massager is not intended to replace or supplement prescribed medical treatments.

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WARRANTY

This product is guaranteed against defects in materials and workmanship. During the warranty period, such defects will be serviced free of charge (proof of purchase must be presented for warranty claims). This warranty does not cover damage resulting from accidents, improper use or negligence. If you have a complaint, first contact the store where you made your purchase.

ENVIRONMENTAL PROTECTION

When the product is no longer usable, please take it to a collection point for the recycling of waste electrical and electronic equipment.

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VOORZORGSGMAATREGELEN

Terraillon SAS France & Headquarters

1, rue Ernest Gouin

78290 Croissy-sur-Seine - France

Quarry Bay - Hong Kong

Tel: [phone]

customerservice@terraillon- asia.com

Terraillon Corp USA