Camera Hub G3 - Surveillance Camera Aqara - Free user manual and instructions

Product type	PT surveillance camera with Zigbee hub
Brand	Aqara
Model	Camera Hub G3 (CH-H03)
Video resolution	2K (2304 × 1296p)
Viewing angle	110°
Horizontal PT rotation	340°
Vertical PT rotation	45° (up 30°, down 15°)
Zigbee hub	Yes, integrated Zigbee 3.0
Wi-Fi connectivity	Wi-Fi 802.11b/g/n/a/ac, 2.4 and 5 GHz
Local storage	microSD card up to 128 GB (FAT32/exFAT)
Power supply	5V ⎓ 2A (USB-C)
Power consumption	10W max
Dimensions	123.4 × 85.1 × 67.8 mm
Operating temperature	-10°C to 40°C
HomeKit compatibility	Yes, HomeKit Secure Video
Night vision	Yes, built-in
AI functions	Person recognition, motion detection
Infrared remote control	Yes, built-in module
Microphone and speaker	Built-in, two-way audio
Installation	On table or ceiling (optional mount)
LED indicator	Multi-color for different states
Video codec	H.264
Maintenance and cleaning	Clean with a soft, dry cloth

Frequently Asked Questions - Camera Hub G3 Aqara

How to set up the Camera Hub G3 for the first time?

Download the Aqara Home app, plug in the camera via USB-C, wait for the LED to blink yellow, then add the camera in the app by scanning the QR code.

The camera is not connecting to Wi-Fi, what should I do?

Check that the Wi-Fi password does not contain special characters. Make sure the router does not have AP isolation or MAC filtering enabled. Reset the camera by holding the button for 10 seconds.

How to add the camera to Apple HomeKit?

Open the Home app, tap '+', scan the HomeKit code on the bottom of the camera. If it fails, restart your iOS device and reset the camera.

What is the maximum microSD card capacity?

The camera supports microSD cards up to 128 GB in FAT32 or exFAT format, Class 4 or higher.

Can I use the camera outdoors?

No, this product is designed for indoor use only. Do not expose it to moisture or weather.

How to interpret the LED indicators?

Rapid blinking yellow: waiting for connection. Solid blue: normal operation. Solid red: live video. Blinking purple: adding sub-devices. Refer to the manual for all codes.

Can the camera be ceiling mounted?

Yes, a mounting bracket is available separately. After installation, remember to flip the image in the app settings for normal viewing.

Which Zigbee devices can I connect?

The camera acts as a Zigbee 3.0 hub and can connect sensors, switches, plugs, and other Aqara compatible devices.

How to reset the camera to factory settings?

Quickly press the function button 10 times in a row. The LED will blink to confirm the reset.

Does the camera work with cloud recording?

Yes, it supports HomeKit Secure Video with iCloud (10 days of history) and the Aqara Home app also offers optional cloud storage.

USER MANUAL Camera Hub G3 Aqara

The Camera Hub G3 is a pan and tilt (PT) surveillance camera, which integrates the hub function of the new generation of Zigbee and supports 2K (1296p) video. With the built-in NPU (neural network computing unit), it supports rich AI facial recognition functions, as well as HomeKit Secure Video. With automatic PT function, it supports fixed position setting, video cruise path planning, power-off memory, and other functions, and allows learning and replacing the remote control of various household appliances through the embedded infrared remote control module, which is a new generation of integrated hub camera product for home security and intelligent control of Aqara devices.

Front view of the Product:

Microphone Lens Function Button Status Indicator Illumination Sensor Microphone

Button description:

1. Long press for 3 seconds: Push emergency alert message
2. Long press for 10 seconds: Reset the network and unbind the device
3. Press 10 times quickly: Restore the factory settings

Rear view of the product:

Speaker Type-C 5V 2A Power Port Can also be connected to the PC USB port and used to stream the video to the computer.

PT and microSD card slot:

Vertical PT Mechanism MicroSD Card Slot Horizontal PT Mechanism

Quick Setup

1 Download the Aqara Home app

Search for "Aqara Home" in the Apple App Store, Google Play, Xiaomi GetApps, Huawei App Gallery, or scan the following QR code to download the Aqara Home app.

QR code image with a central logo, likely linking to a digital resource or website.

② Power up and turn on the camera

Locate the power interface at the bottom of the product and plug the Type-C power cord to connect the power adapter. When the camera is started, the status indicator will turn yellow and flash quickly.

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* If the indicator is not yellow and does not flash quickly, please try to press the function button rapidly 10 times to restore the factory settings.

3 Add camera

Connect to Aqara Home

Open the Aqara Home app, click "+" in the upper right corner of the home page, select Camera Hub G3, and follow the instructions of the app to operate. After a successful connection, the status indicator of the device will be blue. If the device addition fails, please confirm the following points:

* The Wi-Fi name or password contains an unsupported special character, such as, @, #, %, -, \$, etc., resulting in a failure to connect to the router. Please change it to a commonly used character and try again.
* If the camera cannot recognize the QR code generated by the mobile phone. Please make sure that the screen size of the mobile phone is not less than 4.7 inches, and make sure that you don't use the backlight of the camera to shoot the QR code.
* Check whether the router has enabled the Wi-Fi anti-squatter setting, which causes the camera to be unable to connect to the Internet.
* Check whether the router has enabled AP isolation, which leads to the failure to search the camera on the mobile phone in the LAN.

Connect to Apple HomeKit

Open the Apple Home app, click the "+" in the upper right corner to go to the Add Accessories page, scan or manually enter the HomeKit setting code at the bottom of the camera, and bind the device to HomeKit.

Instructions for HomeKit Addition Failures

* It prompts that "Accessory failed to be added". Due to repeated adding failure, the error message cached in the iOS system cannot be released. Please restart the iOS device and reset the camera and try again.
* It prompts that "Accessories have been added". After restarting the iOS device and resetting the camera, manually enter the HomeKit setting code to add it again.

* It prompts that "No accessories are found". Please reset the camera, wait for 3 minutes, and then manually enter the HomeKit setting code to add it again.

4 Add accessory

After the camera is added successfully, please open the Aqara Home app and refer to the operation manual of the accessory to add.

Product Installation

1 The packaging box of this product does not contain a bracket, but does support a 1/4-inch threaded screw. If wall mounting or lifting is required, the bracket or any other threaded screw-compatible mount shall be purchased separately.
② Please ensure that the camera is successfully added to the app before mounting it on the wall.
3 The camera can be placed on a writing desk, dining room table, bookcase, coffee table or other horizontal surfaces for use.
4 After mounting the camera in the lifting position, the image needs to be flipped in the Aqara Home app to be viewed normally.

* The camera should be placed within the range of wireless Wi-Fi signal coverage.
* Do not place it near a strong electromagnetic interference source.
* Avoid a direct light source to camera lens at close range.
* Make sure there are no obstructions around the device.
* This product is only for indoor use.

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Flatwise

Lifting

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Wall mounting

The above diagram shows the installation methods. In case of using a bracket/mount purchased separately, please refer to its installation guide.

Description of Status Indicator

Indicator status	Device status
The yellow indicator is on steady	The camera is turning on
The yellow indicator flashes quickly	Waiting to connect to the network
The blue indicator flashes quickly	Connecting to the network
The blue indicator flashes slowly	Connected to the network successfully and the account is being bound
The blue indicator is on steady	Working properly
The red indicator is on steady	Live video is in progress
The white indicator is on steady	No network is connected in 10 minutes after starting
The purple indicator flashes	Accessories are allowed to be added
The yellow indicator flashes slowly	Upgrading the firmware
Off	The indicator is turned off/the device sleeps/the device is not powered on

Specifications

Product Model: CH-H03

Video Coding: H.264

Resolution: 2K (2304×1296p)

Power supply Input: 5V=2A

Viewing Angle: 110°

Overall Power Consumption: 10W (MAX)

Product Dimensions: 123.4 × 85.1 × 67.8 mm (4.86 × 3.35 × 2.67 in.)

Working Temperature: -10^ 40^ ( 14^ 104^ )

Pan/Tilt Angle: Horizontal 340^ , vertical 45^ (upward 30^ , downward 15^ )

Wireless Protocol: Wi-Fi IEEE 802.11b/g/n/a/ac 2.4/5GHz, Zigbee 3.0

Local Storage: MicroSD card (supports products with CLASS 4 or above, compatible with exFat and FAT32 file formats, and supports a maximum capacity of 128GB)

Notice

Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology

identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

A 10-day recording history from your Camera Hub G3 is securely stored in iCloud and available to view in the Apple Home app on your iPhone, iPad, or Mac. You can add one camera to your

200GB plan or up to five cameras to your 2TB plan at no

additional cost. Camera recordings don't count against your iCloud storage limit.

Communication between iPhone, iPad, Apple Watch, HomePod, or Mac and the HomeKit- enabled Camera Hub G3 is secured by HomeKit technology.

Warnings

* This product is NOT a toy. Please keep children away from this product.
* This product is designed for indoor use only. Do NOT use in humid environments or outdoors.
* Beware of moisture, do NOT spill water or other liquids onto the product.
* Do NOT place this product near a heat source. Do NOT place it in an enclosure unless there is normal ventilation.
* Do NOT attempt to repair this product by yourself. All repairs should be performed by an authorized professional.
* This product is only suitable for improving the convenience of your home life and reminding you about the status of your devices. It should NOT be used as security equipment for home, building, warehouse, or any other places. If a user violates the product use instructions, the manufacturer will NOT be liable for any risks and property losses.

Under normal use of condition, this equipment should be kept a separation distance of at least 20 cm between the antenna and the body of the user.

Wi-Fi Operation Frequency(2.4GHz)	2412-2472 MHz
Wi-Fi Operation Frequency(5GHz)	CH36-CH48 5150-5250 MHzCH52-CH64 5250-5350 MHzCH100-CH140 5470-5725 MHzCH149-CH165 5725-5850 MHz
Wi-Fi Maximum Output Power	≤20 dBm
Zigbee Operation Frequency	2405-2480 MHz
Zigbee Maximum Output Power	≤13 dBm

EU Declaration of Conformity

Hereby, Lumi United Technology Co., Ltd declares that the radio equipment type Camera Hub G3, CH-H03 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.aqara.com/DoC/.

UK Declaration of Conformity

CA Hereby, Lumi United Technology Co., Ltd declares that the radio equipment type Camera Hub G3, CH-H03 is in compliance with Directive 2017 (SI 2017 No. 1206, as amended by SI 2019 No. 696).

The full text of the UK declaration of conformity is available at the following internet address: http://www.aqara.com/DoC/.

WEEE Disposal and Recycling Information

All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive

2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as the terms and conditions of such collection points.

FCC ID: 2AKIT-CHH03

Federal Communications Commission (FCC) compliance statement:

1. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.
(2) this device must accept any interference received, including interference that may cause undesired operation.

1. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or an experienced radio/TV technician for help.

RF Exposure statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

IC: 22635-CHH03

IC NOTICE TO CANADIAN USERS

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic

Development Canada's license-exempt RSS(s). Operation is subject to the following two conditions:

(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES - 003. This device complies with RSS - 247 of Industry Canada.

Operation is subject to the condition that this device does not cause harmful interference.

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm

between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Manufacturer: Lumi United Technology Co., Ltd.

Address: 8th Floor, JinQi Wisdom Valley, No.1 Tangling Road, Liuxian Ave, Taoyuan Residential District, Nanshan District, Shenzhen, China.

Online Customer Service: www.aqara.com/support

Email: [e-mail]

Описание продукта

QR code image with a central logo, likely linking to a digital resource or website.

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Горизонтальное

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Настенное

Адрес: 8th Floor, JinQi Wisdom Valley, No.1 Tangling

Road, Liuxian Ave, Taoyuan Residential District, Nanshan

District, Shenzhen, China

PT and microSD card slot:

QR code image containing encoded data, with a central logo or watermark symbol

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Line drawing of a handheld device with a circular top and rectangular body, resting on a surface (no text or symbols)

Installation murale

Simple line drawing of a mechanical device with a lever and base, no text or symbols present.

Avenue Liuxian, Rue Taoyuan, District Nanshan, Shenzhen, Chine

Website de service: www.aqara.com/support

Email: [e-mail]

Produkt-Einführung

PT and microSD card slot:

Vertikal PT TF-Kartenschlitz Horizontale PT

QR code image with a central logo, likely linking to a digital resource or website.

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Line drawing of a handheld device with a circular top and rectangular body, resting on a surface (no text or symbols)

Flach-Installation

(4.86×3.35×2.67 in.)

Arbeitstemperatur: -10°C\~40°C (14°F\~104°F)

Road, Liuxian Avenue, Taoyuan Street, Nanshan District,

Shenzhen, China

Service-URL: www.aqara.com/support

Email: [e-mail]

QR code image with a central logo, likely linking to a digital resource or website.

Line drawing of a small electronic device with a handle and connector (no text or symbols)

Line drawing of a handheld device with a circular top and base, resting on a surface (no text or symbols)

Simple line drawing of a mechanical device with a lever and base (no text or symbols)

QR code image with a central logo, likely linking to a digital resource or website.

Scansionare per scaricare Aqara Home App

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Messo orizzontale

Agganciato

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Appeso al muro

QR code image with a central logo, likely linking to a digital resource or website.

掃碼下載Aqara Home app

2 攝像機通電開機

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Line drawing of a handheld device with a circular top and rectangular body, resting on a surface (no text or symbols)

平放

吊装

辟牀

壁裝