DVF1200 / DVF1500 / DVF1800, DVF1200-UK / DVF1500-UK / DVF1800-UK - Electric fireplace DIMPLEX - Free user manual and instructions

USER MANUAL DVF1200 / DVF1500 / DVF1800, DVF1200-UK / DVF1500-UK / DVF1800-UK DIMPLEX

X Dimplex Owner's Manual Model Europe: DVF1200 / DVF1500 / DVF1800 Model UK: DVF1200-UK / DVFI500-UK / DVF1800-UK EN/NL/DE/FR/PL/IT/ES/TR Sierra 48” | 60” | 72” Consumer safety information: please read this manual before installing and operating this appliance. Failure to follow these instructions may result in à possible electric shock, fire hazard, and/or injury and will void the warranty. To view the full range of Dimplex products, please visit out website. These instructions can also be downloaded from our company website: The product complies with the Required Product Safety, Electromagnetic Compatibility and Environ-

Installation Installation (IN WALL)

Installation (IN WALL) Installation (ON WALL)

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Let Dimplex inspire you X Dimplex Owner's Manual Model UK: DVF1200-UK / DVFI500-UK / DVF1800-UK EN/NL/DE/FR/PL/IT/ES/TR Sierra 48” | 60” | 72” Consumer safety information: please read this manual before installing and operating this appliance. Failure to follow these instructions may result in à possible electric shock, fire hazard, and/or injury and will void the warranty. To view the full range of Dimplex products, please visit out website. These instructions can also be downloaded from our company website. The product complies with the Required Product Safety, Electromagnetic Compatibility and Environ-

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Table of Contents Welcome IMPORTANT INSTRUCTIONS Installation Operation Maintenance Troubleshooting Warranty Technical Support Conventions used in this manual: L NOTE: Procedures and techniques considered important to us: À cAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment. À WARNING: Procedures and techniques which, if not carefully followedi, will expose the user to the risk of fire, serious injury, or death XDimplex -16- Let Dimplex inspire you Welcome EN Thank you and congratulations for choosing to purchase an electric fireplace from Dimplex, the world leader in electric fireplaces. Please record your model and serial numbers below for future reference: model and serial numbers can be found on the model and serial number label of your fireplace

XDimplex nca À CAUTION: Read all instructions and warnings carefully before starting installation: Failure to follow these instructions may result in a possible electric shock or fire hazard and will void the warranty. Questions with operation or assembly? Product Under Manufacturer's Warranty? Contact your your local retailer for Troubleshooting and Technical Support XDimplex -17-

IMPORTANT INSTRUCTIONS Read this manual before attempting to install or use the electric fireplace. Always follow the warnings and safety instructions in this manual. When using electrical appliances, basic precautions should always be followed to reduce the risk of fire.electric shock or injury to persons, including the following - Children of less than 3 years should be kept away unless continuously supervised - Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate and clean the appliance or perform user maintenance. -Ifthe supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard À WARNING: In order to avoid overheating, do not cover the heater. - Do not use this heater in the immediate surroundings of a bath, a shower or a swimming pool - The heater must not be located immediately below a socket outlet. + Do not use this heater with a programmer, timer, separate remotecontrol system or any other device that switches the heater on automatically, since a fire risk exists ifthe heater is covered or positioned incorrectly. - There is possible danger of installation close to curtains and other combustible materials. À CAUTION: Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present. + Do not use this heater ifit has been droppedi + Do not use if there are visible signs of damage to the heater. - Use this heater on a horizontal and stable surface, or fix it to the wall, as applicable.

SAVE THESE INSTRUCTIONS

À CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal eut- out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility. - This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision. A disconnecting switch incorporated in the fixed wiring shall be provided. À WARNING: The appliance carries the Warning Symbol indicating that it must not be covered or has a Do not cover label. Do not cover or obstruct in any way the heat outlet grille located at the top of the appliance as overheating will result ifthe appliance is accidentally covered. Do not place material or garments within 1m of the appliance, for instance curtains or furniture, as this could cause overheating and a fire risk. In the event of a fault unplug the heater. Unplug the appliance when not required for long periods. The supply cord must be placed on the right hand side of the heater away from the heat outlet underneath the appliance. Although this appliance complies with safety standards, we do not recommend its use on deep pile carpets or on long hair type of rugs. & WARNING: Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided & WARNING: Choking may be caused by swallowing small loose fuel bed media accidently. Keep them away from children all the time & WARNING: This appliance must be earthed. The use of an extension lead or multi- plug adaptor is not advised when connecting this product to the mains. Connection through these devices could lead to a risk of overloading, overheating and even fire at the extension lead or adaptor due to inadequate connection quality. This heater must be used on an alternating current supply (-) only and the voltage marked on the heater must correspond to the supply voltage. & WARNING: This heater must not be used for anything other than normal domestic household purposes in the country where it was purchased from a recognized commercial retailer. - Ifthe appliance is damagedi, check with the supplier before installation and operation. - Do not use outdoors XDimplex -19-

RISK OF ELECTRIC SHOCK This product is equipped with a cord that has DO NOT OPEN grounding conductor and a grounding plug NO USER-SERVICEABLE PARTS INSIDE The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. - This heater is for Use on 220-240 volts. - AT3 Amp, 220-240 Volt circuit is required Electrical Dimensions A dedicated circuit is referred, but not essential in all cases. Voltage: 220V-240V 50Hz Sierra 48° Watts: 1300-1600 Watts Width: 1046 mm À WARNING: Electrical outlet wiring must comply Amps 67A Height 460 mm With local building codes and other applicable regulations to reduce the risk of fire, Wiring Plug-In Height with feet: 547 mm electric shock, or injury to persons. Bulb Type LED Depth 133 mm Depth with feet: 279 mm À WARNING: Do not attempt to wire your own new outlets or circuits. To reduce the Weight 185 kg risk of fire, electric shock or injury to persons, always use a licensed electrician Sierra 60" À WARNING: Ensure that the circuit on which the fireplace is to be installed had the Width: 1318 mm power cut off at the service panel until installation is complete Height 460 mm Height with feet: 547 mm Depth 133 mm Depth with feet: 279 mm Weight 289 kg Sierra 72" Width: 1626 mm Height 460 mm Height with feet: 547 mm Depth 133 mm Depth with feet: 279 mm Weight 353 kg XDimplex -20- Let Dimplex inspire you XDimplex -21-

Operation This fireplace can be operated by both a remote control and touchscreen controls. Once the fireplace has been properly connected to an earthed electrical socket-outlet ensure the manual On/Off switch, located on the right hand side of the fireplace, is in the ‘ON' position: L NOTE: Please make allowances when building the product into a wall to access this switch: Once the fireplace is turned on the digital display and the control icons on the front glass will illuminate. If no button or icon is pressed within 10 seconds, the fireplace controls will deactivate by the digital display turning off first and then the icons. To reactivate the controls press any button on the remote or touch any icon on the front glass. pan

L NOTE: The heater on your fireplace may emit a slight, harmiless odour when first used. This odour is a normal condition caused by initial heating of internal heater parts and will not occur again CUTOFF SWITCH ! NOTE: There is a safety temperature cutoff switch {cutout) inside the heater. Ifthe heater overheats, the cutout will shut off the supply power. It can be reset by unplugging the unit and waiting 5 minutes before plugging the unit back on. XDimplex -22- Let Dimplex inspire you Operation EN O POWER ON/oFF POWER ON/OFF The ON/OFF button turns the fireplace ON and OFF. When the fireplace is OFF, pressing the ON/OFF button on the remote control or touching the icon on the front glass will turn on the fireplace. If the ON/OFF button is pressed again within 10 seconds, it will turn OFF the fireplace. With inactive controls, press twice to turn OFF the fireplace. The first press on the ON/OFF button lights up the touchscreen icons. The second press is nesscary to activate the controls. The fireplace has a built-in memory function. When the fireplace is turned back on, the display will show the last selected function and it will start at the last used settings (except timer]. If the fireplace is disconnected from the main power source, it will restart at the default settings. & FLAME conTRoL This button is used to turn flames ON, to alter the flame colour and to turn flames OFF. Press the Flame button multiple times to cycle through 7 solid colour options (LS, L7, L6, LS, Lé, L3, L2), colour rotation option (LI) and flames OFF. While LS, L7..or L2 is displayed, press the Level Selection button to change the brightness of the flames from the available options: 3- High, 2-Medium and 1-Low. Hold the flame icon for 5 seconds to turn the sound of flame burning ON or OFF. æ& HEAT ON/OFF Pressing the Heat control turns the heater on and off. With Heat ON and set temperature displayed, press the Level Selection button multiple times to cycle through the 1 temperature settings: 27°C, ON, 18°C, 19°C, 20°C, 21°C, 22°C, 23°C, 24°C, 25°C, 26°C ‘ON’ means the heater operates continuously. XDimplex -23-

Operation Heater Enable & Disable Function: From the touchscreen controls touch and hold the Heat icon for 10 seconds. The Ember Bed wil flash 6 times to indicate that the heater function is disabled. When the heat is disabled, pressing the Heat button will cause the Ember Bed to flash, but the heater will not operate. To enable the heater again, touch and hold the Heat icon for 10 seconds NOTE: When the control panel is inactive, press it once to illuminate, now it is ready to action commandés.

• NOTE: This function cannot be set with the remote control

Hold the timer icon for 5 seconds and the heat icon flashes. At this time, TuyaSmart can connect the fireplace through Bluetooth. The Timer button is used to activate or deactivate the sleep timer. @ nier conrroL Pressing the Timer turns the timer on and ‘8h' appears on the display. Pressing] the Timer a second time within 10 seconds will turn the timer off. To set the time, use the Level Selection control to select the desired time from the following: 8h-1h-2h-3h-4h-5h-6h-7h The fireplace will shut off after the selected time period. Switching the fireplace OFF with the Power button will clear any timer setting 2 EMBER BED The Ember Bed button changes the Ember Bed by cycling through the seven colour options: colour rotation ‘dl' and smoldering (fluctuating brightness) embers option ‘9. With ‘d8' through ‘d2' displayed, the Level Selection button will adjust the brightness of the Ember Bed from 3- High, 2-Medium, and 1-Low.

The Level Selection button is used to adjust the heat setting, as well flame and Ember Bed brightness and timer setting. See relevant section for more details. XDimplex -24- Let Dimplex inspire you Operation EN Remote control Remove the battery cover on the back of the remote by sliding downwards and insert 2 x AA batteries ensuring that the batteries are fitted correctly. Refit the battery cover. L NOTE: Please make sure the fireplace is plugged in and the ON /OFF Power Switch on the fireplace is in the ON position before set any function. Below you will find an example of the steps how to set the 7-day timer. NOTE: Firstly, you must set the time with the remote control (steps 1 to 3) before you can set the 7-day timer. Example: The time is 16.50 on Tuesday and you would like the fireplace to turn on automatically at 17.00 on Tuesday and you also want to set the room temperature at 25C and to turn off at 18.00 on Tuesday. ! NOTE: Make sure the fireplace turns on flame and Ember Bed. Hold the remote handset and point to the front face of fireplace and the fireplace receives a remote signal, the Ember Bed will blink once. Room temperature setting. “23” means control the house temperature in 259C “O1” means the heating keep working Day of the week. Can choose from 1-7. 8 "means Tuesday. Time to turn on and off. “io” means turn on at 17:00 Ie " means turn off at 17:00

The current time. Follow below steps to set the time with the remote control. Step 1: Press @D to wake up the remote hanaiset Step 2: Hold ER 5 seconds to enter the current demo timer setting. Step 3: When MIRE 1ash, Press © or @ to set today to Tuesday (example), Press $ or ê to set the hour to 16. Press @Y or € to set the minute to 50 XDimplex -25-

Operation 7 days timer setting Step 4 Hold ('E seconds to enter the 7 days timer setting, ü E Step 5: when M BR M s2c4, press @ to set the automatically turn on Tuesday. Step 6: Press ê set the automatically turn on time at 17:00. Press @ to set the room temperature to 25°C Step 7: Press Ÿ to set the automatically turn off time at 18:00 on Tuesday. TIME 16:50 Step 8: Turn offthe fireplace by press QD. Step 9: Sit and wait and the fireplace will turn on automatically in a few minutes Step 10: Fireplace will turn on automatically, Wait 1 hour, then the fireplace will automatically turn off. You have now successfully set the 7-day timer L NOTE: Al the settings will be cleared when the fireplace is unplugged XDimplex -26- Let Dimplex inspire you CS Pressing the Timer button Operation EN This Power button turns the fireplace on or off. It has a memory function, pressing the Power button once to turn power on. Pressing the Power button again will turn the power off. The Heater button turn the heat on or off. Pressing the Heater button once Pad turns the Heat on, EM ana El wir fiash, press @ or @ button to set the desired temperature. 18-27 and ON is optional, ON means the heating keep working. 8 Pressing the Flame button once, RM anal sl will flash, press @ or © button to set the desired flame colour, the display on the remote control Es] will change accordingly. Pressing the Flame button again, SI ana Edit flash, press © or © button to set the desired flame brightness level.{ High EX Medium KE Low LE, Hoid the flame icon for 5 secondis to turn the sound of flame burning ON or OFF Pressing the Ember Bed button once, EM ana [° $lwii flash, press © or © button to set the desired Ember Bed colour, the display on the remote control [* fl will change accordingly. Pressing the Ember Bed button again, 1 ana BA, will flash, press © or @button to set the desired Ember Bed brightness level.{ High Medium M Low M) and will flash, press @ or @ button to set the desired timing. 1-8 hour and off is optional C7] The seventh button turn the 7 day timer function on or off. XDimplex -27-

Operation INSTALL TuyaSmart life There are 2 ways to install TuyaSmart; Search for “TuyaSmart life” in the APP store on your phone, download and install or scan the QR code with your mobile phone. Instructional video Tuya app use - 1OS Ç rte

1- Turn on the Bluetooth on your device ES

2- Create an account and login. This is

not necessary, but recommended, 50 that you can more easily save your personal preferences.

3- Give the Tuya app access rights to use Bluetooth

4- Your device asks permission by means of a pop-up

that the app uses Bluetooth. Press ok to allow this.

5- Then press add device.

6- Your device asks for permission to use the local

network by means of a pop-up. Press ok

7- Your fireplace is now searched by the app. Switch

on the fire and press on the control panel ofthe fire for 5 seconds on A The EM win flash

8 - Your fireplace is now shown with the found devices.

9- A plus sign will now appear on the app screen next

to the selected fireplace. When you press the plus sign, your fireplace is added

10 - When the fireplace has been added, the fireplace

can be operated via the app. XDimplex -28- Let Dimplex inspire you Operation Tuya app use - Android

1- Turn on the Bluetooth on your device.

2 - Agree to privacy policy.

3- Create an account and login. This is not

necessary, but recommended, 50 that you can more easily save your personal preferences. 4-Then press add device

5- The app asks for permission to use your

location. Click continue

6- Your device asks for location usage. Choose

here - while using the app

7- The app will now search for the device. A

pop-up for using Bluetooth will appear. Go to settings and adjust the permissions on nearby devices to allowed. Go back to the Tuya app.

8- Your fireplace is now searched by the app.

Switch on the fire and press on the control panel of the fire for 5 seconds KE he Ed wii flash

9- Your fireplace is now shown with the found

devices. Click on add

10 - A plus sign will now appear on the app screen

next to the selected fireplace. When you press the plus sign, your fireplace is added

11- When the fireplace has been added, the

fireplace can be operated via the app.

Maintenance - Clean the metal trim using a water-dampened soft, clean cloth. DO NOT use brass polish or household cleaners as these products will damage the metal trim + The motors used on the fan and the flame generator assembly are prelubricated for extended bearing life and require no further lubrication. However, periodic cleaning/ vacuuming of the fan/heater and air intake/output vents is recommended. The heater should be cleaned and inspected regularly, depending on conditions, and at least at yearly intervals. À WARNING: Any electrical repairs of this unit should be carried out by a licensed electrician in accordance with national and local codes. À WARNING: Disconnect power by unplugging the power and allowing heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, or injury. L NOTE: When the heater is not in use, the heater should be stored in a dry location, away from possible damage. The power cord should be stored properly to avoid contact with hot or sharp objects. \? Disposal of J& used batteries Batteries may contain hazardous substances that could be endangering to the environment and human health - This symbol marked on the battery and/or packaging indicates that used batteries shall not be treated as municipal waste. Instead they shall be left at the appropriate collection point for recycling - By ensuring the used batteries are properly disposed of, you will help prevent potential negative consequences for the environment and human health. The recycling of materials will help to conserve natural resources. À CAUTION: Do not use if the heater's mains power lead is damaged. Such use may cause a hazard. If damaged, the mains power lead must be replaced by the manufacturer or its authorised dealer XDimplex -30- Let Dimplex inspire you Troubleshooting EN For more information about collection and recycling of used batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased this itern. ENVIRONMENTAL PROTECTION At the end of the electrical product's useful life, it is not to be disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling advice in your country. Faultcode | Fault Cause Solution El The heater is overheating | Call technical support. E2 Themostat is defective. Call technical support E3 The heater not working If the vents are dirty or clogged. Unplug the power, clean the dust and debris of the vent area. Wait for 5 minutes, plug in and turn on the heater. Ifthe heater still don't work, please call technical support. XDimplex -31-

Warranty Two Year Limited Warranty Products to which this limited warranty applies This limited warranty applies to your newly purchased Dimplex fire. This limited warranty applies only to purchases made in Europe. This limited warranty applies to the original purchaser of the product only and is not transferable: Products excluded from this limited warranty Light bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser. What this limited warranty covers and for how long Products covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Glen Dimplex warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the first purchase of this product. The limited 2 year warranty period also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser. What this limited warranty does not cover This limited warranty does not apply to products that have been repaired (except by Glen Dimplex or its authorised service representatives] or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. What you must do to get service under this limited warranty Defects must be brought to the attention of the dealer you purchased the product from or use details in warranty section for your nearest Technical Services. Please have proof of purchase, catalogue/ model and serial numbers available when calling. Limited warranty service requires a proof of purchase ofthe product. XDimplex -32- Let Dimplex inspire you Warranty EN What Glen Dimplex will do in the event of a defect In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during the 2 years limited warranty period you include , after warranty have the following rights:

1) Glen Dimplex will in its sole discretion either repair or replace such defective product

or part without charge. If Glen Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.

2) Limited warranty service will be performed solely by dealers or service agents of Glen

Dimplex authorised to provide limited warranty services.

3) The purchaser is responsible for removal and transportation of such product or part

{and any repaired or replacement product or part) to and from the authorised dealer's or service agent's place of business.

4) This limited warranty does not entitle the purchaser to on-site or in-home services.

On-site or in-home services may be performed at the purchaser's request and expense at Glen Dimplex's then-current rates for such services.

5) Glen Dimplex will not be responsible for, and the limited warranty services shall not

include, any expense incurred for installation or removal of the product or part (or any replacement product or part} or any labour or transportation costs. Such costs shall be the purchaser's responsibility. What Glen Dimplex and its dealers and service agents are also not responsible for: In no event will Glen Dimplex, or its directors, officers, or agents, be liable to the purchaser or any third party, whether in contract, in tort, or on any other basis, for any indirect, special, punitive, exemplary, consequential, or incidental loss, cost, or damage arising out of or in connection with the sale, maintenance, use, or inability to use the product, even if Glen Dimplex or its directors, officers, or agents have been advised of the possibility of such losses, costs or damages, or if such losses, costs, or damages are foreseeable. in no event will Glen Dimplex, or its officers, directors, or agents be liable for any direct losses, costs, or damages that exceed the purchase price of the product. some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the purchaser. XDimplex -33-

Warranty Contact your local retailer for technical and troubleshooting support. Make sure you have your sales receipt, location of purchase, and the model and serial number of your product. XDimplex

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et Dimplex inspire yOU In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice. len Dimplex - 2022 XDimplex GlenDimplex BENELUX www.dimplex-fires.eu www.dimplex.co.uk 08/55045/0/ISSUE 1