CrossPro13AH - Electric scooter URBAN GLIDE - Free user manual and instructions

USER MANUAL CrossPro13AH URBAN GLIDE

URBANGLIDE is a brand imported by the PACT GROUP, Located at 33 rue du Ballon - 93160 Noisy Le Grand - France

Urbanglide.fr

Urbanglide

Urbanglide Channel

Safety and precaution

Please read the manual carefully before using the product and read the risks and safety tips in the manual. The use of an electrical product can be dangerous if the user is not watchful. Misuse and non-respect with the safety instructions does not affect the company in event of accident. Self-judgment and common sense are necessary for users to detect the possible dangers.

Please verify the current regulations and laws in your country to know where and how to use your product legally. You must comply with the rules and laws that applicable to vehicles and pedestrians.

- Protective equipment

Always wear the following protective equipment:

Approved and certified helmet according to your location
- Knee pads and elbow patches
- Long sleeve t-shirt and long pants
Gloves
Shoes with rubber soles, never drive in barefoot or sandal. Verify to make the laces made and keep them as far as possible from the wheels and the internal system.

Driver's advice

The user must not be more than 120kg , the size and weight do not fully certify that the user will have full control of the vehicle. It is your responsibility to make sure that all users are aware of the risks. The recommended age for using this product is 12 years. It is your responsibility to put a younger child into consideration by taking into account their skills, maturity and ability and following the rules. Do not touch the engine or the brakes of the product immediately after use, these parts may be extremely hot.

- Procedures and driving conditions

Please verify the current laws and rules in your country before using the product. In France, the linear speed on level ground and a person not exceeding the maximum permissible load is 25km/hour. Look around when using the product and pay attention to all possible risks. It is important to respect the rights and properties of everyone. For your safety do not start the accelerator if you are not on the product. This product is not designed to make jumps, acrobatic tricks and skids.

Never drive on roads, near vehicles, stairs, hills, swimming pools or other streams. Please hold the handlebars with both hands. Never go on the product with more than one person. Be sure to keep your fingers and other body parts away from hot parts during use (Brake, motor, chain). Never use the product with a Mp3 player, or with your smartphone at hand.

Never use the product to pull anything, as this may damage the components and wear out the battery. Never put the product in contact with water, the electrical components can be damaged and create a dangerous situation. Roll only on flat and solid surfaces. Avoid surfaces with gravel, holes, ice, which can lead to loss of control of the product. Do not drive at night or in areas where visibility is reduced. Do not ride indoors where there are carpets as they can interfere.

The A-weighted emission sound pressure level at the driver's cab shall not exceed 70dB(A). The total value of the vibrations to which the hand-arm system is exposed does not exceed 2.5m/s^2 , the maximum frequency-weighted root mean square value of the acceleration to which the whole body is exposed does not exceed 0.5m/^2 . (Measurement accuracy is uncertain)

After each use, verify that each piece is in its proper place, and that it is not damaged. Before each use, verify the following points:

• The brakes are in good condition
• All components are in good condition and in their places
• The parts with defects in the last use have been repaired or replaced according to the manufacturer's conditions.
• The maximum tyre inflation pressure is 6.40 bar.

People who have medical follow-up or treatment such as: cardiac people, pregnant women, irresponsible people with back or neck problems, should not use the product.

Usage of the charger

Before using the product, it is necessary to charge it. A long charge may be necessary before the first use. Please refer to the battery indicator, you can charge your battery at any time to ensure the constant power. It is not necessary to wait until the battery is completely empty to charge it.

Please do not use the charger of other brand, these can damage the battery of your product. To ensure a normal life cycle, it is important to charge your battery at least once every 3 months, even if you are not using the product. Avoid shocks and contact with water, these are factors not covered by the warranty that may damage the battery. The supplied charger is "smart", it will stop at 100% of the charge and not damage the battery.

The charger must be in perfect condition during each use, verify the wires, the condition of connection ends and connectors. If the product does not charge, the charger may be defective, it needs to be replaced.

The charger must be used only by an adult, it is important to unplug it from both sides when not charging.

Battery

Please do not store the battery in extreme temperatures. Store it below 30^ and above 0^ . If you do not use your product for 60-90 days, the battery may get worse. This loss of autonomy is due to lack of use and is therefore not covered by the warranty.

At the end of its cycle, the battery must be discarded separately from the undifferentiated generic waste. Discard the batteries in the containers provided for this purpose. The recovery and recycling of batteries contributes to protect the environment and material resources conservation. This product contains a Li-ion battery, the extinction of a possible fire must be done with a powder extinguisher (Fire class D).

- Maintenance

Please store your product in a dry, dust-free place, and avoid leaving it in a humid area or under the sun for too long. To clean your appliance, use a damp cloth and mild detergent. Do not use alcohol, gasoline, kerosene, or other corrosive chemical solvents to clean your appliance, which will damage its appearance and structure.

Constantly verify the condition of components of your product, if any part is damaged, please replace it before using the product. If a part is not working, falling, and injuring may occur.

Transport

If you wish to transport your product by air or other means of transport as well as its battery, please contact the local authorities and the carrier beforehand to obtain the possible prohibitions and limits of transport. Lithium batteries are considered dangerous in many countries. Please make sure that the access and transport are allowed before travelling. International law prohibits the transport of lithium batteries by air.

Use of the product

To turn on your product, press the Power button on your handlebars. To move forward, press the accelerator also located on your handlebars. Place both feet on the product and squeeze the accelerator trigger. To brake, use the manual brakes located on the handlebars. You can also use the rear mudguard if your product is equipped with one. Before each use, please check that the wheels are not jammed and that the brakes are working. In order to carry out some basic adjustments, in particular the brake control play, please go to our tutorial videos available on our YouTube channel: URBANGLIDE CHANNEL.

The use of this type of product over a long period of time can cause vibrations which can be unpleasant, take regular breaks. To warn other users of your presence, use the horn on your handlebars, if your product is equipped with one. Use the front LED to light your way in dark places. When you stop your product, use the crutch to stabilize it.

Rebus

THIS PRODUCT CONTAINS LITHIUM BATTERIES THAT MUST BE SAFELY RECYCLED: The battery must be removed before disposal. Before any work is carried out, remember to switch it off and unplug it from the socket.

Some parts require replacement depending on the degree of wear and tear and the time of use, you can obtain spare parts at the following address (Section ECROSS PRO)

https://boutique.urbanglide.com

Spare parts	Replacement criteria	Acceptability criteria	Replacement method	References
Tire	Loss of original shape, cracks, splinters or other signs of wear and tear		Online video on YouTube Urbanglide Channel	3700092647875
Disc brake	Abnormal noise when braking, low thickness (<2.5mm)	Drive at 15Km/h Brake on 1m, the scooter must stop.	Online video on YouTube Urbanglide Channel	3700092647837
Brake	Abnormal noises when braking or abnormal rubbing noises		Online video on YouTube Urbanglide Channel
Brake cable	Fraying cable		Online video on YouTube Urbanglide Channel	On request to customer service
Reflectives sticker	When it comes off		Online video on YouTube Urbanglide Channel	On request to customer service
Bearings	Abnormal noises		Contact our customer service	On request to customer service

It is not advisable to drive in the rain or in bad weather conditions.

When riding on unstable and impassable terrain, reduce your speed.

Get off your scooter when you go through a door, lift or stairs.

For your safety, do not accelerate on the descents.

Do not stand on the mudguard of your product to avoid damaging it.

Leave both hands on your scooter when you ride.

Do not touch the disc brakes after using your scooter, these parts can be hot after a long ride.

Do not go up and down any stairs with only your scooter.

It is forbidden to ride on the road with your electric scooter.

When turning, slow down to avoid any risk of falling.

Do not ride in a puddle more than 2cm high.

It is forbidden to ride in pairs on your scooter or to ride with a child under the age of 12.

Do not depress the accelerator when you are not on the scooter.

Avoid obstacles when driving

Do not hang anything on your scooter that could affect weight distribution and cause you to fall.

Leave both feet on the tray of your scooter.

The different parts

1	Throttle trigger	6	Front suspension x2	11	Rear indicator
2	Display	7	Front wheel	12	Disc brake pad
3	Brake handle	8	Disc brake	13	Rear wheel motor
4	Stem adjustment bolt	9	Folding handle	14	Rear fender
5	Front light x2	10	Side LED	15	Tray

1	Switching the lights on/off
2	Indicator right/left
3	Klaxon

Etapes de montages

To be able to pull on the folding handle, the safety must be removed by pulling on the buckle on the right.

Then pull the folding handle to unfold your scooter. Straighten the stem and raise the handlebars up. Once fully upright, return the folding handle to its original position.

Then return the safety buckle to its original position and make sure your handlebars are stable.

Adjust the size of your handlebars by loosening the clamp buckle on the stem. Be careful not to exceed the height limit indicated. Check that your handlebars are stable and that the clamp is tight.

To fold your scooter, pull on the safety buckle.

Then pull the folding handle and lower the stem to the tray of your scooter. Once lowered as far as it will go, return the safety buckle to its original position.

Fold out the handles simply by straightening them. Check that they are stable before using your product.

To fold them up, pull the two parts at the base of the handles. Lower the handles all the way down.

Load and power supply

Remove the rubber cap, insert the charger into the charging port of your scooter. Once loaded, put the cap back in place and make sure it is secure and waterproof.

When loading your scooter make sure that the loading port is in good condition and that no residue is trapped inside. If this is the case, clean it with a dry cloth. Use the charger supplied with the product, and only this charger. If you have lost your charger, or if it is faulty, contact the Urbanglide support. Once the charger displays a green light, unplug your product. Do not leave the charger plugged in for too long after charging is complete.

Your device is charging. Please wait until the colour changes.

When your device is charged, unplug it and also disconnect the charger from its power source.

Display

Use

First, turn on your product by pressing the "Power" button on the handlebars. Check that your battery is charged.

Place your foot on the tray of your scooter and give an impulse with your other foot to move forward.

Gently squeeze the throttle trigger to begin gaining speed.

To brake, gently press the brake handles on your handlebars.

When you have to turn, slow down to take your turn safely.

Maintenance

Lubrication

The folding system of your scooter needs to be lubricated every 6 months with a neutral non-corrosive oil.

Brakes

When the performance of your brakes starts to decrease, you can adjust the sensitivity of your brake cables.

System settings

To enter the settings for your product, press the "+" and "-" buttons on your screen for 5 seconds.

Attention! If you change all the basic settings, you change the performance and condition of your product. We recommend that you only change the settings below:

Menu	Setting
P01	Brightness adjustment
P02	Adjusting the unit of measurement of the distance 0 = KM 1=MILES
P04	Screen saver time 0 = No sleep mode 1 to 60 = The number of minutes of standby time
P09	Start-up mode 0 = Immediate start 1 = Impulse to start

Error code

ERROR	PROBLEM
E06	Battery Check that your battery is fully charged. If so, check that the battery compartment (Tray) is not damaged. Then check the condition of your product's cables.
E07	Motor Check the condition of the cables in your product. Then check the condition of the motor(s).
E08	Accelerator Check that the throttle trigger is in good condition. Check the condition of your product's cables.
E09	Motherboard Check the condition of the cables in your product. Changed the motherboard.
E10	Reception cable Signal lost, check the condition of the cables in your product. This problem may be caused by the motherboard or the display.
E11	Transmission cable Signal lost, check the condition of the cables in your product. This problem may be caused by the screen.
E30	Communication error Go to the settings of your product by pressing and holding down the "+" and "-" buttons. Go to setting P20 and enter 0.

Troubleshooting

Problem	Possible cause	Solution
It does not work	The battery is not charged.	Charge the battery, check if the red light is on.
	Connections or cables are disconnected.	Check that the battery is firmly seated in the product
It does not work continuously	The battery needs to be charged.	Charge the battery, check if the red light is on.
	The battery is not fully charged.	Make sure the power cable is well connected.
		The battery may need to be replaced.
It suddenly stopped working	Overload, cut-off	Overloading may result in product failure. Turn off the product, wait 15 seconds, then turn it on again.
	Fuse burnt	Prior to this, check the condition of all cables and connectors.
It is moving slowly	The brakes are not properly adjusted.	Check the condition of the brakes and try to loosen. If this does not work, please contact the after-sales service.
	It has overloaded	Check that the user weighs less than the previously recommended weight. Check that there are no objects obstructing the proper operation of the product.
	Bad driving condition.	Make sure you are on flat, dry, and constant ground.
	The tires / wheels are damaged.	Check the condition of the wheels of the product.

For any information, contact our after-sales service at the following address:

[e-mail]

You will also find many tutorial videos concerning the maintenance and maintenance of your product on our YouTube channel:

UrbanGlide Channel

Finally, do not hesitate to follow us on our social networks Instagram and Facebook to follow our news.

You can find the latest update of this manual in digital format by logging on to our website:

www.urbanglide.com

(Model section concerned).

The paper version will be given to you on request from our customer service department.

All product names, logos and trademarks are the property of their respective owners. All company, product and service names mentioned in this manual are for identification purposes only. Mention of these names, logos and trademarks is not a recommendation for use.

Urbanglide.fr

Urbanglide

Urbanglide Channel

DECLARATION OF CONFORMITY ORIGINAL

We undersigned PACT GROUP hereby declare that the product.

Model: ECROSS PRO

Type: Electric scooter

Function: Electric scooter for individual transport

Product description: Electric scooter with 600W engine, 13Ah battery, front, rear and side lights

Manufacturing batch: 0121UGECPMX001- 0121UGECPMX760

Year of manufacture: 2021

Meets all standards and technical directives below:

DIRECTIVES

2011/65/EU

2014/30/EU

2014/35/EU

TESTS STANDARD

EN ISO 12100 :2010	EN 55014-1 :2017	EN 60335-1 :2012+A11 :2014+A13 :2017
EN 60204-1 :2006+A1 :2009+AC :2010	EN 55014-2 :2015	EN 62233 :2008
IEC 62321-3-1 :2013	EN 61000-3-3 :2013	IEC 60335-1 :2010+A1 :2013+A2 :2016
	EN 61000-3-2 :2014

All tests were carried out by the laboratories mentioned below:

Shenzhen BCTC Technology Co., Ltd.

BCTC Building & 1-2F, East of B Building, Pengzhou Industrial

Park, Fuyuan 1^st Road, Qiaotou, Fuyong Street, Bao'an District,

Shenzhen, Guangdong, China

Shenzhen Anbotek Compliance Laboratory Limited

East of 4/F., Building A, Hourui No.3 Industrial Zone, Xixiang street Bao'an district.

Shenzhen, Guangdong, China

Contact details of the importer:

PACT GROUP

33 rue du gallon

93160 Noisy le Grand - France

Contact details of the person authorized to edit the technical document:

Fung NIM

33 rue du gallon

93160 Noisy le Grand - France

This declaration shall be issued under the responsibility of his representative. 20/01/2021

Representative of the company:

PACT GROUP

33 rue du gallon -

Noisy le Grand - France

Maurice Bodokh

CEO

UrbanGlide

ECROSS PRO

[e-mail]

BCTC Building & 1-2F, East of B Building, Pengzhou Industrial Park, Fuyuan 1^st Road, Qiaotou, Fuyong Street, Bao'an District, She nzhen, Guangdong, China

COORDONNEES DE L'IMPORTATEUR:

PACT GROUP

33 rue du gallon

93160 Noisy le Grand - France

COORDONNEES DE LA PERSONNE AUTORISE A EDITER LE DOCUMENT TECHNIQUE :

Fung NIM

33 rue du gallon

93160 Noisy le Grand - France

[e-mail]

BCTC Building & 1-2F, East of B Building, Pengzhou Industrial

Park, Fuyuan 1^st Road, Qiaotou, Fuyong Street, Bao'an District,

Shenzhen, Guangdong, China

Shenzhen Anbotek Compliance Laboratory Limited

East of 4/F., Building A, Hourui No.3 Industrial Zone, Xixiang street Bao'an district.

Shenzhen, Guangdong, China

[e-mail]

BCTC Building & 1-2F, East of B Building, Pengzhou Industrial

Park, Fuyuan 1^st Road, Qiaotou, Fuyong Street, Bao'an District,

Shenzhen, Guangdong, China

Shenzhen Anbotek Compliance Laboratory Limited

East of 4/F., Building A, Hourui No.3 Industrial Zone, Xixiang street Bao'an district.

Shenzhen, Guangdong, China

[e-mail]

BCTC Building & 1-2F, East of B Building, Pengzhou Industrial

Park, Fuyuan 1^st Road, Qiaotou, Fuyong Street, Bao'an District,

Shenzhen, Guangdong, China

Shenzhen Anbotek Compliance Laboratory Limited

East of 4/F., Building A, Hourui No.3 Industrial Zone, Xixiang street Bao'an district.

Shenzhen, Guangdong, China

[e-mail]

BCTC Building & 1-2F, East of B Building, Pengzhou Industrial Park, Fuyuan 1^st Road, Qiaotou, Fuyong Street, Bao'an District, She nzhen, Guangdong, China

BCTC Building & 1-2F, East of B Building, Pengzhou Industrial Park, Fuyuan 1^st Road, Qiaotou, Fuyong Street, Bao'an District, She nzhen, Guangdong, China

COORDNADAS DO IMPORTADOR:

PACT GROUP

33 rue du gallon

93160 Noisy le Grand - France