SONICARE DIAMONDCLEAN 90000 HX9911 - SONICARE DIAMONDCLEAN 90000 HX9914 - Electric toothbrush PHILIPS - Free user manual and instructions

Brand	Philips
Model	Sonicare DiamondClean 9000 (HX9911 / HX9914)
Product type	Sonic electric toothbrush
Handle dimensions	Approximately 25 cm height, 3 cm diameter
Handle weight	Approximately 130 g
Power supply	Built-in rechargeable battery, charging via base or charging glass (5 V DC) or USB travel case
Charging time	24 hours for a full charge
Battery life	Approximately 2 weeks of normal use (2 brushings per day)
Brushing modes	Clean (2 min), White+ (2 min 40 s), Gum Health (3 min 20 s), Deep Clean+ (3 min)
Intensity levels	3 (low, medium, high)
Key technologies	BrushSync (brush head pairing), pressure sensor, BrushPacer, EasyStart, Smartimer, Bluetooth (for the app)
Visual indicators	Charging light, pressure light, brush head replacement light
App compatibility	Philips Sonicare app (iOS and Android) with Bluetooth 4.0+
Water resistance	Yes, waterproof handle (but do not use in the shower)
Care and cleaning	Rinse with warm water; do not put in dishwasher; do not use alcohol, vinegar, or bleach
Safety	Automatic shut-off after brushing, pressure sensor to prevent damage, EMC compliant, compatible with pacemakers (medical advice recommended)
Compatible brush heads	All Philips Sonicare brush heads (recommended: Premium Plaque Control C3, Premium White W3, Premium Gum Care G3)
Brush head replacement frequency	Every 3 months (or as wear indicates, as shown by the built-in reminder)
Included accessories	Protective cap, charging glass, charging base, travel case (depending on model), USB adapter
Repairability	Battery not user-replaceable; removal possible only for disposal

Frequently Asked Questions - SONICARE DIAMONDCLEAN 90000 HX9911 - SONICARE DIAMONDCLEAN 90000 HX9914 PHILIPS

Can I leave my Sonicare toothbrush on the charger permanently?

Yes, you can leave your Philips Sonicare on the plugged-in charger permanently. This does not affect battery life.

How often should I replace the brush head?

We recommend replacing the brush head every 3 months or sooner if the bristles are worn. The replacement light will flash orange when needed.

Which brush heads are compatible with my DiamondClean 9000?

All Philips Sonicare brush heads fit, but the smart heads (C3, W3, G3) offer BrushSync features like automatic mode and replacement reminder.

How do I use the Sonicare app with my toothbrush?

Download the Philips Sonicare app from the App Store or Google Play, enable Bluetooth on your phone, and follow the pairing instructions. The app lets you track your brushing and receive personalized tips.

What should I do if the pressure sensor triggers too often?

The pressure sensor alerts you when you brush too hard. If this happens often, reduce the pressure you apply. You can disable this function by pressing and holding the on/off button for 7 seconds (see the manual).

What is the EasyStart function?

The EasyStart function gradually increases brush power over the first 14 brushings to ease you in. It is disabled by default: you can enable it by pressing and holding the on/off button for 3 seconds.

How do I clean my Sonicare toothbrush properly?

Remove the brush head and rinse it with warm water. Clean the handle with a damp cloth, especially the connection area. Never put the handle or charger in the dishwasher and do not use alcohol, vinegar, or bleach.

Can I use the travel case to charge my brush?

Yes, the travel case (depending on the model) allows you to charge your brush via a USB port (5 V DC). Plug the provided USB cable into a certified wall adapter or a computer USB port.

How long does the battery of the DiamondClean 9000 last?

A full charge (24 hours) provides about 2 weeks of normal use (two 2-minute brushings per day). The battery depletes gradually, and a flashing orange light indicates it needs charging.

Does the warranty cover brush heads?

No, the international warranty does not cover brush heads (considered consumables). It covers manufacturing defects of the handle, charger, and case for 2 years.

USER MANUAL SONICARE DIAMONDCLEAN 90000 HX9911 - SONICARE DIAMONDCLEAN 90000 HX9914 PHILIPS

Congratulations on your new Philips Sonicare power toothbrush! Superior plaque removal, whiter teeth and healthier gums are at your fingertips. Using Sonicare's combination of gentle sonic technology and clinically developed and proven features, you can be confident that you're getting the very best clean, every time. Further support and product registration are available to you at: http://www.philips.com/welcome.

Welcome to the Philips Sonicare family!

Intended Use

DiamondClean series power toothbrushes are intended to remove adherent plaque and food debris from the teeth to reduce tooth decay and improve and maintain oral health. DiamondClean series power toothbrushes are intended for consumer home use. Use by children should be with adult supervision.

Important safety information

Read this important information carefully before you use the appliance and save it for future reference.

Note: The accessories and features of different models vary. For example, some models come with a sanitizer or are equipped with Bluetooth.

Danger

• Keep the charger and/or sanitizer away from water. Do not place or store the appliance where it can fall or be pulled into a tub or sink.

• Do not immerse the charger and/or sanitizer in water or any other liquid.

• After cleaning, make sure the charger and/or sanitizer is completely dry before you connect it to the wall socket.

Warning

• This appliance can be used by children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children without supervision.

• Children shall not play with the appliance.

• If the appliance is damaged in any way (brush head, toothbrush handle, charger and/or sanitizer), stop using it.
• The mains cord cannot be replaced. If the mains cord is damaged, discard the charger and/or sanitizer.

• Always replace the charger and/or sanitizer with one of the original type in order to avoid a hazard.

• This appliance contains no user-serviceable parts. If the appliance is damaged, contact the Consumer Care Center in your country (see 'Warranty and support').

• Keep the cord away from heated surfaces.
• Do not use the charger and/or sanitizer outdoors or near heated surfaces.

Caution

• Do not clean the brush head, handle, charger, charger cover or sanitizer in the dishwasher.
• If you have had oral or gum surgery in the previous 2 months, consult your dentist before you use this appliance.

• Consult your dentist if excessive bleeding occurs after using this appliance or if bleeding continues to occur after 1 week of use. Also consult your dentist if you experience discomfort or pain when you use this appliance.

• This Philips appliance complies with the safety standards for electromagnetic devices. If you have a pacemaker or other implanted device, contact your doctor or the appliance manufacturer of the implanted appliance prior to use.

• If you have medical concerns, consult your doctor before you use this appliance.
• This appliance has only been designed for cleaning teeth, gums and tongue. Do not use it for any other purpose. Stop using the appliance and contact your doctor if you experience any discomfort or pain.
• This appliance is a personal care device and is not intended for use on multiple patients in a dental practice or institution.
• Do not use other brush heads than the ones recommended by Philips Sonicare.

• Stop using a brush head with crushed or bent bristles. Replace the brush head every 3 months or sooner if signs of wear appear.

• If your toothpaste contains peroxide, baking soda or bicarbonate (common in whitening toothpastes), thoroughly clean the brush head with soap and water after each use. This prevents possible cracking of the plastic.

• Avoid direct contact with products that contain essential oils or coconut oil. Contact may result in bristle tufts dislodging.

Electromagnetic fields (EMF)

This Philips appliance complies with all applicable standards and regulations regarding exposure to electromagnetic fields.

Radio Equipment Directive

Hereby, Philips declares that electric toothbrushes with radio frequency interface (Bluetooth) are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address: www.philips.com/support

The radio frequency interface in this product operates at 13.56 MHz. The maximum RF power transmitted by the appliance is 30.16 dBm.

Your Philips Sonicare (Fig. 1)

1 Hygienic travel cap
2 Smart brush heads*
3 Handle
4 Power on/off button
5 Intensity light
6 Mode/intensity button
7 Modes
8 Brush head replacement reminder light

9 Battery indication
10 Charging glass
11 Charging stand
12 Charging base
13 (Charging)Travel case
14 USB wall adapter

• Note: The content of the box may vary based on the model purchased.

Sonicare app - Getting Started

The Sonicare app pairs with your toothbrush to provide you a connected experience. By connecting your toothbrush to your Sonicare app account, you will be able to:

• Easily review your progress report for ways to improve your brushing routine
• Receive personalized tips and recommendations for managing your oral health

To start using the Sonicare app:

1 Download the Sonicare app to your phone
2 Open the app and follow the guided steps
3 Pair your toothbrush with the app
4 Create your account
5 Complete firmware update, if prompted, to access the latest improvements and features.
6 Brush regularly

You are ready to start your connected experience. Be sure to brush regularly. You can receive updates to help improve your oral healthcare.

Note: Make sure your phone's Bluetooth is turned on when using the app. Your toothbrush uses the Bluetooth connection to transfer your brushing data to the app. If you have questions about why your brushing data is collected, be sure to review the Sonicare Privacy Statement, available throughout the app setup process.

Sonicare app - Track and improve your oral health care

Your Sonicare power toothbrush is equipped with smart sensors to provide you with feedback about your brushing habits, including:

• Daily brushing sessions
• Time spent during each brushing session
  Applied brushing pressure
• Brush head replacement reminder (based on actual use)

The Sonicare app collects the data provided by the smart sensors and tracks your brushing habits over time.

Each of the features available in the app are designed to help you understand your brushing habits and provide you with simple recommendations for improving and maintaining your oral health. You will receive personalized brushing information in the Sonicare app.

Brush heads

To see what type of brush head you have, check the label at the bottom of the brush head. The symbol at the bottom of the brush head indicates that it is a smart brush head, equipped with the BrushSync technology.

Brush head name	Premium Plaque Control	Premium White	Premium Gum Care
Brush head label	C3	W3	G3

Benefit

Plaque removal Plaque and stain removal

Healthier gums

To explore our full range of brush heads, go to

www.philips.com/toothbrush-heads for more information.

Using your Philips Sonicare

Brushing instructions

1 Push the brush head firmly onto the handle. Wet the bristles and apply toothpaste.

Note: It is normal to see a slight gap between the brush head and the handle. This allows the brush head to vibrate properly.

2 Place the toothbrush bristles against the teeth at a slight angle (45 degrees), apply light pressure to make the bristles reach the gumline or slightly beneath the gumline.

Note: Keep the center of the brush head in contact with the teeth at all times.

3 Press the power on/off button to turn on the Philips Sonicare.

4 Apply light pressure to maximize Philips Sonicare's effectiveness and let the Philips Sonicare toothbrush do the brushing for you. Gently move the brush head slowly across the teeth in a small back and forth motion so the longer bristles reach between your teeth. Continue this motion throughout the brushing cycle.

Note: Different modes are available (see 'Brushing modes').

5 To clean the inside surfaces of the front teeth, tilt the brush handle semi-upright and make several vertical overlapping brushing strokes on each tooth.

Note:

• A change in vibration from the handle alerts you when you apply too much pressure (see 'Pressure sensor').
• Your Philips Sonicare toothbrush is safe to use on braces, dental modifications and dental restorations (fillings, crowns, veneers)
• Do not use your power toothbrush in the shower.

BrushSync technology

BrushSync technology enables your brush heads to communicate with your handle using a microchip. The symbol at the bottom of the

brush head indicates that it is equipped with the BrushSync technology. This enables the following features:

• Brush head mode pairing
• Brush head replacement reminder

Brushing modes

Your power toothbrush is equipped with 4 different modes: clean, white+, gum health and deep clean+.

Based on the smart brush head you use, the optimal mode and intensity will be selected automatically by the BrushSync technology.

To manually change the mode, press the mode/intensity button while the toothbrush is off with the brush head attached.

* Note:
- All brush heads work with each mode.
- When the Philips Sonicare toothbrush is used in clinical studies, it must be used at high intensity, with the EasyStart feature turned off.

Brush head mode pairing

Brush heads with BrushSync technology are equipped with a microchip which communicates to the handle and automatically pairs it with the recommended mode and intensity.

Note: If you change modes/intensity, the brush head will remember the last used setting. If you wish to brush with the recommended setting, you can find the recommended mode/intensity in 'Brushing Modes'.

Brush head mode pairing

Brush heads with BrushSync technology are equipped with a microchip which communicates to the handle and automatically pairs it with the recommended mode and intensity.

Note: If you change modes/intensity, the brush head will remember the last used setting. If you wish to brush with the recommended setting, you can find the recommended mode/intensity in the following table.

	clean and deep clean+	white+	gum health
Benefit	Plaque removal	Plaque and surface stains removal	Plaque removal and gum massage
Recommended brush head	Premium Plaque Control (C3)	Premium White (W3)	Premium Gum Care (G3)
Recommended intensity level	3	3	3
Total brushing time	clean: 2 minutes deep clean+: 3 minutes*	2 minutes and 40 seconds	3 minutes and 20 seconds
How to brush	clean: Brush each segment for 20 seconds	Brush each segment for 20 seconds,	Brush each segment for 20 seconds,
	①	①	②
	③	③	①
	④	④	③
	⑥	⑤	④
	deep clean+: Brush each segment for 30 seconds*	then brush segments 7 and 8 for 20 seconds each.	then brush segments 7, 8, 9 and 10 for 20 seconds each.
	②	⑦	⑦
	①	⑧	⑧
	③	⑧	⑨
	④	⑧	⑩
	⑥	⑧	⑩

*Note: When brushing with the Sonicare app in 'deep clean+' mode, the brushing time will be 2 minutes.

Intensity settings

Your power toothbrush comes with 3 different intensity settings:

• low intensity (one bar)
  medium intensity (two bars)
• high intensity (three bars)

When attached to the handle, the smart brush head will automatically select the recommended intensity. To manually change the intensity, turn on the handle and press the mode/intensity button.

While toothbrush is ON, press this button to change the intensity setting

Features

BrushPacer
- Pressure sensor
- Brush head replacement reminder
EasyStart

BrushPacer

The BrushPacer features indicates when you have to move to the next section of your teeth with a brief change in vibration.

The toothbrush turns off automatically at the end of the brushing session.

Pressure sensor

Your Philips Sonicare measures the pressure you apply while brushing to protect your gums and teeth from damage.

If you apply too much pressure, the handle will change its vibration until you reduce the pressure.

Note: The Pressure Sensor comes activated with your product. To deactivate this feature, see 'Activating or deactivating features'.

Brush head replacement reminder

Over time, the handle will track the wear of your smart brush head by measuring:

• The overall pressure you apply while brushing
• The total time you have brushed with your brush head

Once your brush head is no longer effective, the brush head replacement reminder will blink amber and the handle will make a series of beeps and tones.

Note: The brush head replacement reminder comes activated with your product. To deactivate this feature, see 'Activating or deactivating features'.

EasyStart

The EasyStart feature gently increases the power of the handle over the first 14 brushings to help you get used to the brushing power of the Philips Sonicare.

The EasyStart feature works with all modes.

Note: The EasyStart feature comes deactivated with your product. To activate EasyStart, see 'Activating or deactivating features'.

Charging and battery status

Charging on charger base

1 Plug the cord of the charging base into an electrical outlet.
2 Place the charging stand or the charging glass on the charging base.

3 Place the handle on the charging stand or in the charging glass.

4 The charger will charge your toothbrush until it is fully charged. The handle is charging when the battery indication is blinking white. When the handle is fully charged, the battery indication illuminates white for 30 seconds and then turns off.

Note: Your handle comes pre-charged for first use. After first use, charge for at least 24 hours.

Charging with the travel case*

*Note: The charging travel case may not be included depending on the model purchased.

1 Take the USB cable from the bottom of the charging travel case.
2 Connect the charging travel case to 5V DC input power either from:

The USB adapter provided
a UL-listed or certified to ANSI/UL 60950-1 personal computer's standard USB connector or,
- a UL-listed or certified to ANSI/UL 60950-1 LPS power supply with USB output port or,

a UL-listed or certified 1310 Class 2 power supply.

Important: The wall adapter must be a safe extra low voltage source, compatible with the electrical ratings marked on the bottom of the device.

3 The travel case charges your toothbrush until your toothbrush is fully charged.

Battery Status (handle on plugged in charger)

When the handle is placed on the charger or in the travel case, the battery indication will communicate the battery level.

Battery status
Battery indication

Charging	Blinks in white
Full	Illuminates white for 30 seconds and then turns off.

Battery Status (when handle is not placed on Charger)

When you turn on the handle, the battery light at the bottom of the handle will indicate the status of the battery.

Battery status	Battery indication	Sound
Full	Illuminated in white	-
Partially full	Blinks white	-
Low	Blinks amber	The handle emits 3 beeps
Empty	Blinks amber	The handle emits 2 sets of 5 beeps

Activating or deactivating features

You can activate or deactivate the following features of your toothbrush:

EasyStart

• Brush head replacement reminder
• Pressure sensor

Step 1: Place the handle on the charging stand or in the charging glass.

Step 2: Press and hold power button for:

	Easy start	Brush head replacement reminder	Pressure sensor
	3 seconds	Up to 5 seconds	Up to 7 seconds
	↓	↓	↓
Step 3: Let go power button when you hear
	1 beep	1 beep and then 2 beep	1 beep, 2 beep and then 3 beep
	↓	↓	↓
If you see the battery indication blink white 2 times and hear 3 tones from low to high, then the feature has been activated.
OR
If you see battery indication blink white once and hear 3 tones high to low, then the feature has been deactivated.

Cleaning

• All parts can be cleaned with a damp cloth or rinsed with warm water.

• Remove the brush head from the handle and rinse it thoroughly.

• Rinse the entire handle, especially the brush head connection, at least once a week.

Caution: Do not push on the rubber seal at the top of the handle. Gently clean around the rubber seal.

Cautions:

• Do not clean the brush head, travel cap, handle, charger or travel case in the dishwasher.
• Do not use isopropyl alcohol, vinegar, bleach, or any other house hold cleaning products, to clean the handle as this may cause discoloration.
• Unplug the charger before you clean it.
• Do not use essential oils to clean the brush heads as this can cause damage.

Storage

If you are not going to use the product for an extended period of time, unplug it from the electrical outlet, clean it and store it in a cool and dry place away from direct sunlight.

Frequently asked questions

Question

Answer

Can I leave my Sonicare on the charger between brushings?

Yes, you can always keep your Philips Sonicare toothbrush on a plugged-in charger. This does not affect the battery lifetime.

Question	Answer
Will other brush heads fit my Philips Sonicare toothbrush?	All Philips Sonicare electric toothbrush brush heads that snap on will fit your toothbrush. However, not all are equipped with BrushSync technology. You can identify the brush heads with BrushSync technology by the icon at the base of the brush head.
How often do I need to replace my brush head?	We advise you to replace your Philips Sonicare brush head after 3 months of use (based on brushing twice a day for 2 minutes each session). The brush head replacement reminder will also notify you when it is time to replace your brush head.
Is my Philips Sonicare toothbrush waterproof?	Yes, your Philips Sonicare toothbrush is waterproof. However, never put your handle in a dishwasher to clean it. And do not use it in the shower.
What phones are compatible with the Philips Sonicare app?	The Philips Sonicare app support Android OS, and Apple iOS. For the most up to date version of the Philips Sonicare app check out the Android Play Store or Apple App Store. Mobile devices must have Bluetooth 4.0 or newer.
What other Philips Sonicare toothbrushes can I use with the Philips Sonicare app?	You can only use Philips Sonicare Flexcare Platinum Connected, DiamondClean Smart, DiamondClean 9000 and ExpertClean toothbrushes with the Sonicare app. Look for the Bluetooth symbol on the front panel of the package.

Recycling

• This symbol means that this product shall not be disposed of with normal household waste (2012/19/EU).
• This symbol means that this product contains a built-in rechargeable battery which shall not be disposed of with normal household waste (2006/66/EC). Please take your product to an official collection point or a Philips service center to have a professional remove the rechargeable battery.
• Follow your country's rules for the separate collection of electrical and electronic products and rechargeable batteries. Correct disposal helps prevent negative consequences for the environment and human health.

Removing the rechargeable battery at the end of lifetime

Warning

• Only remove the rechargeable battery when you discard the handle.
• Make sure the battery is completely empty when you remove it.
• Any attempt to remove the battery will void the warranty.

For assistance, visit our website at www.philips.com/support or call 1-800-243-3050 toll free.

Removing the rechargeable battery

Warning: Only remove the rechargeable battery when you discard the appliance. Make sure the battery is completely empty when you remove it.

To remove the rechargeable battery, you need a towel or cloth, a hammer and a flat-head (standard) screwdriver. Observe basic safety precautions when you follow the procedure outlined below. Be sure to protect your eyes, hands, fingers, and the surface on which you work.

1 To deplete the rechargeable battery of any charge, remove the handle from the charger, turn on the Philips Sonicare and let it run until it stops. Repeat this step until you can no longer turn on the Philips Sonicare.

2 Remove and discard the brush head. Cover the entire handle with a towel or cloth.
3 Hold the top of the handle with one hand and strike the handle housing 0.5 inch above the bottom end. Strike firmly with a hammer on all 4 sides to eject the end cap.

Note: You may have to hit on the end several times to break the internal snap connections.

4 Remove the end cap from the toothbrush handle. If the end cap does not release easily from the housing, repeat step 3 until the end cap is released.

5 Holding the handle upside down, press the shaft down on a hard surface. If the internal components do not easily release from the housing, repeat step 3 until the internal components are released.

6 Wedge the screwdriver between the battery and the black frame at the bottom of the internal components. Then pry the screwdriver away from the battery to break the bottom of the black frame.

7 Insert the screwdriver between the bottom of the battery and the black frame to break the metal tab connecting the battery to the green printed circuit board. This will release the bottom end of the battery from the frame.

8 Grab the battery and pull it away from the internal components to break the second metal battery tab.

Caution: Be aware of the sharp edges of the battery tabs so as to avoid injury to your fingers.

9 Cover the battery contacts with tape to prevent any electrical short from residual battery charge. The rechargeable battery can now be recycled and the rest of the product discarded appropriately.

Note: Do not throw away the appliance with the normal household waste at the end of its life, but hand it in at an official collection point for recycling. By doing this, you help to preserve the environment.

Warranty and support

If you need information or support, please visit

www.philips.com/support or read the international warranty leaflet.

Warranty restrictions

The terms of the international warranty do not cover the following:

Brush heads.
- Damage caused by use of unauthorized replacement parts.
- Damage caused by misuse, abuse, neglect, alterations or unauthorized repair.
- Normal wear and tear, including chips, scratches, abrasions, discoloration or fading.

Einführung

De Philips Sonicare (afb. 1)

www.philips.com/support

A interface de radiofrequency neste produitedbina a 13,56 MHz.

www.philips.com/Sonicare

©2019 Koninklijke Philips N.V. (KPNV). All rights reserved. Philips and the Philips shield are trademarks of KPNV. Sonicare and the Sonicare logo are trademarks of Philips Oral Healthcare, LLC and/or KPNV. 3000.041.6900.1 (6/9/2019)