CT-S801 - Thermal printer CITIZEN - Free user manual and instructions

USER MANUAL CT-S801 CITIZEN

Declaration of Conformity This printer conforms to the following Standards: The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.

GENERAL PRECAUTIONS e Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference. e The information contained herein is subject to change without prior notice. © Reproduction or transfer of part or all of this document in any means is prohibited without permission from Citizen Systems. e Note that Citizen Systems is not responsible for any operation results regardless of omissions, errors, or misprints in this manual. e Note that Citizen Systems is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual. © Except explained elsewhere in this manual, do not attempt to service, disassemble, or repair this product. e Note that Citizen Systems is not responsible for any damage attributable to incorrect operation/handling or improper operating environments that are not specified in this manual. e Data is basically for temporary use and not stored for an extended period of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrences. @lf you find omissions, errors, or have questions, please contact your Citizen Systems dealer. e If you find any pages missing or out of order, contact your Citizen Systems dealer for a replacement. CITIZEN is a registered trade mark of Citizen Holdings Co., Japan CITIZEN es una marca registrada de Citizen Holdings Co., Japôn Company names and product names in this manual are trademarks or registered trademarks of relevant companies. Copyright© 2009 by CITIZEN SYSTEMS JAPAN CO. LTD.

AFETY PRECA IONS WHICH SHOULD BE STRICTLY OBSERVED Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury) In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User's Manual to indicate important items to be strictly. observed. © After having read this Manual, keep it in a safe, readily accessible place for future reference © Some of the descriptions contained in this manual may not be relevant to some printer models. The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols. À WARNING Neglecting precautions indicated by this symbol may result in fatal or serious injury. Â\ CAUTION Neglecting precautions indicated by this symbol may result in injury or damage to property. This symbol is used to alert your attention to important items. This symbol is used to alert you to the danger of electric shock or electrostatic damage. This symbol denotes a request to unplug the printer from the wall outlet. This symbol is used to indicate that the power supply must be grounded. This symbol is used to indicate useful information, such as procedures, instructions or the like. This symbol is used to indicate prohibited actions. OEGAEE

ÂA WARNING m Do not use or store this product in a place where it will be exposed to:

• Flames or moist air.
• Hot airflow or radiation from a heating device
• Salty air or corrosive gases.
• llL-ventilated atmosphere
• Chemical reactions in a laboratory.
• Airborne oil, steel particles, or dust.
• Static electricity or strong magnetic fields: + Neglecting these wamings may result in pri emission of smoke, fire, or electric shock. ter failure, overheating, M Do not drop any foreign object nor spill liquid into the printer. Do not place any object on the printer either. m Do not drop any metallic object such as paper clips, pins or screws into the printer. M Do not place a flower vase, pot, or anything containing water on the printer. M Do not spill coffee, soft drinks, or any other liquid into the printer. m Do not spray insecticide or any other chemical liquid over the printer. + Dropping a metallic foreign object into the printer, may cause printer failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer. Do not handle the printer in the following ways: M Do not subject the printer to strong impacts or hard jolts (e.g., being stepped on, dropped or struck) m Never attempt to disassemble or modify the printer. + Neglecting to handle propery may result in printer failure, overheating, emission of smoke, fire, or electric shock. M install, use, or store the printer out of the reach of children. + Electric appliances could cause an unexpected injury or accident if they are handled or used improperly. + Keep the power cord and signal cables out of the reach of children. Also children should not be allowed to gain access to any internal part of the printer. + The plastic bag the printer came in must be disposed of properly or kept away from children. Wearing it over the head may lead to suffocation.

AN CAUTION Do not use the printer under the following conditions. mAvoid locations subject to vibration or instability. mAvoid locations where the printer is not level. + The printer may fall and cause an injury. + The quality of printing may deteriorate. M Do not obstruct the printer's air vents. M Do not place anything on the printer. M Do not cover or wrap the printer in cloth or blankets. + Doing so could cause heat to build up and deform the case or start a re. M Avoid using the printer near a radio or TV set or from supplying it from the same electric outlet as these appliances. mAvoid using the printer interconnected with a cable or cord that has no protection against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.) m Avoid using the printer with a device that is a strong source of noise. + The printer may have an adverse effect on nearby radio or TV transmissions. There may also be cases when nearby electrical appliances adversely influence the printer, causing data errors or malfunction. m installed in any orientation other than those specified. + Malfunction, failure, or electric shock may result.

m Connect the printer to a ground. + Electric leakage may cause an electric shock. m Do not connect the printer's ground to any of the following:

• Gas piping + A gas explosion could result.
• Telephone line ground
• Lightning rod + If lightning strikes a large surge of current may cause fire or shock. + Water pipes + Plastic water pipes should not be used for grounding. (Those approved by a Waterworks Department may be used.) m Before connecting or disconnecting the grounding lead to or from the printer, always unplug it from the electric outlet.

ÂA WARNING Please observe the following precautions for power source and power cord: # Do not plug or unplug the power cord with a wet hand. m Use the printer only at the specified supply voltage and frequency. M Use only the specified AC adapter with the printer. m Check to make sure that the supply outlet from which the printer is powered has a sufficient capacity. m Do not supply the printer from a power strip or current tap shared with other appliances. m Do not plug the power cord into an electric outlet with dust or debris left on the plug. m Do not use a deformed or damaged power cord. M Do not move the printer while its power is on. + Neglecting to handle it properly may result in printer failure, emission of smoke, fire, or electric shock. + An overload may cause the power cord to overheat, catch fire, or the circuit breaker to trip. M Do not allow anything to rest on the power cord. Do not place the printer where the power cord may be stepped on. m Do not use or carry the printer with its power cord bent, twisted, or pulled. m Do not attempt to modify the power cord unnecessarily. m Do not place the power cord near any heating device. + Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer. m Do not leave things around the electric outlet. = Supply power to the printer from a convenient electric outlet, readily accessible in an emergency. + Pull the plug to immediately shut it down in an emergency. m insert the power plug fully into the outlet. mifthe printer will not be used for a long time, disconnect it from its electric outlet. = Hold the plug and connector when plugging or unplugging the power cord or signal cable after turning off the printer and the appliance connected to it.

AN CAUTION Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer.

BEING CUT BY THE MANUAL

AND AUTO CUTTERS WHILE

THE PAPER COVER IS OPEN. M Do not transport this printer with the paper roll inside. + Printer failure or damage may oceur. To prevent possible malfunction or failure observe the following M Avoid operating the printer without paper properly loaded. mAvoid the use of paper not complying with specifications. + May result in poor print quality. m Avoid using torn pieces of paper or paper spliced with plastic adhesive tape. m Avoid forcibly pulling already loaded paper by hand. " M Avoid using a sharp pointed device to operate panel buttons. fs)

m Be sure to firmly insert the cable plugs into their mating sockets. + À cross connection may damage the printer's internal electronics or the host system's hardware. mOnly use the printer with devices that have designated solenoid specifications for the cash drawer interface connector. + Neglecting this caution may result in malfunction or failure.

AN CAUTION To prevent injury and printer failures from worsening, observe the following: æWhile the paper cover is open, be careful to not touch the manual cutter that is in the paper eject slot. m Do not touch the printing surface of the thermal head. M Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working. min case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair. m Be careful that the covers do not pinch your hands or fingers. mBe careful of the sharp edges on the printer. Do not allow them to injure you or damage property. + May result in electric shock, burn, or injury. H the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the electric outlet. o) DAILY MAINTENANCE Observe the following precautions for daily maintenance. æ When cleaning the printer, always turn it off and unplug it from the electric outlet. m Use a soft, dry cloth for cleaning the surface of the printer case. For severe stains, use a soft cloth slightly dampened with water. Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene, benzene, or ketone. Never use a chemically processed cleaning cloth. m To remove paper dust, use a soft brush. AN CAUTION + The thermal head is at a dangerously high temperature immediately after printing. Allow it to cool off before starting maintenance work.

(C1 Visit the following site to get documentation, drivers, utilities, and other information. http://www.citizen-systems.co.jp/english/support/index.html

2. EXPLANATION OF PRINTER PARTS...

2.1 Printer Appearance.

2.2 Inside the paper cover

2.3 Other Built-in Functions

3.1 Connecting the AC Power Cord.

3.2 Connecting Interface Cables

3.3 Connecting the Cash Drawe:

3.4 Connecting an External Device

3.5 Precautions for Installing the Printer

3.6 Partition for Paper Roll.

3.7 Setting the DIP Switch o

3.8 Adjusting the Paper Near-end Sensor

3.11 Attaching the Power Switch Cover.

5.1 External Views and Dimensions

The CT-S801 line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications. © High-speed (300 mm/s) printing. e Design so compact it can be installed anywhere (maximum 3-inch (83-mm) paper roll size) e Versatile design supports 3-inch (83/80 mm) and 2-inch (60/58 mm) wide paper rolls e Built-in power supply or AC adapter types available © Printer status and errors indicated by LCD, LED, and a buzzer © LCD and four buttons make it easy to change settings e Equipped with a fast and quiet cutter e Easy to clear cutter jams ® Interchangeable interface e Built-in cash drawer kick-out interface e Equipped with a serial interface for external devices © Memory switches make customization possible © Store user-defined characters and logos on user memory e Barcode and 2D barcode printing supported © 2-color printing supported (when specified paper used) e Driver and utility software included

Make sure the following items are included with your printer. © Printer: ® Interface cover: © AC power cord: © Power switch cover: © Sample paper roll: © CD-ROM: CT-S801S (Built-in power supply type) e Quick Start Guide: 1 © AC adapter*1: e USB cable*2: 1 Notes: #1: CFS801A only +2: USB interface types only In designated markets ee LE €? USB cable Sample Quick Start paper roll Guide AC power cord Power switch cover Interface cover CT-S801A {AC adapter type)

AC adapter AC power USB cable Sample (36AD2) cord paper roll (e) Power switch | 4 Quick Start cover CDROM Interface cover Guide

Model numbers indicate printer features according to the following system. CT-S801S3RS E -BK - P L M1 Power supply DC:No power source BM sensor S: Built-in power supply type À: AC adapter type Ni pen side Paper width side 3: 3 inch (80/83 mm) 2: 2 inch (58/60 mm) PNE sensor Interface : No PA: Parallel P: PNE sensor RS: Serial RS-232C Body case color UB: USB only Market: * WH: Cool white UH: USB with hub J: Japanese E: Europe/Asia BK: Black ET: Ethernet (standard type) Ue Narth America ES: Ethernet (multi-function type) C: China UP: Powered USB ‘ Note: +: AC power cord, serial [FF screw, firmware and other specifications vary according to markets.

1.4 Basic Specifications

Rem Specifications Model CT-S801 Print method Line thermal dot print method Print width *1 80 mm/640 dots, 72 mm/576 dots, 64 mm/512 dots, 54.5 mm/436 dots, 54 mm/432 dots, 52.5 mm/420 dots, 48 mm/384 dots, 45 mm/360 dots,

48.75 mm/390 dots, 68.25 mm/546 dots

Dot density 8x8 dois/mm (203 dpi) Print speed 300 mms (fastest, print density 100%), 2400 dot-lines/s Number of print = Maximum number of characters columns +2 {columns) Dot configuration Paper width {dots) 83 mm | 80mm | 60mm | 58 mm Font Font À 53 48 36 35 12x24 Font B 7 64 48 46 sx 17 Font C 80 72 54 52 8x 16 Character sizes Font À: 1.50 x 3.00 mm Font B: 1.13 x 2.13 mm Font C: 1.00 x 2.00 mm Character type Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/8667 WPC1252/katakana/Thai code 18 Liquid crystal display [LCD] | 128 x 32 dots STN liquid crystal, white/red LED backlight User memory 384 KB (capable of storing user-defined characters and logos) Bar code types UPC-A/E, JAN (EAN) 13/8 columns, ITF CODE39, CODE 128, CODABAR (NW-7), CODE93, PDF417, OR Code Line spacing 4.23 mm (1/6 inch) [changeable using commands) Paper roll Paper roll: 83? mm/80 *? mm/60? mm/58 { mm x maximum p83 mm Paper thickness: 65-75 um (core tube diameter: inner 12 mmouter 18 mm) 75-150 um (core tube diameter: inner 25.4 mm/outer 32 mm) Interface Serial (RS-232C compliant), parallel (IEEE 1284 compliant}, USB, USB with hub, Ethernet, powered USB Cash drawer kickout | Supports 2 cash drawers External device port_|RJ-45, 8-pin connector Buffer size 4kbytes/45 bytes Supply voltage DC 24 V 25% Power consumption | Approximately 45 W (normal printing), 3 W (standby) AC adapter Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA (36AD2, 36AD3) Rated output: DC 24 V, 2.1 À Weight CFS801S: Approx. 2 kg, CFS80IA: Approx. 1.6 kg Outside dimensions |CT-S801S: 145 (W) x 192 (D) x 148 (H) mm CT-S801A: 145 (W) x 192 (D) x 120 (H) mm Operating temperature [5 to 45°C, 10 to 90% RH (no condensation) land humidity Storage temperature [-20 to 60°C, 10 to 90% RH {no condensation] and humidity Reliability Print head life: 150 km, 200 million pulses (at normal temperature and humidity using recommended paper) Auto cutter life: 2 million euts (at normal temperature/humidity, using recommended paper and paper thickness) Safety standard*4 [UL, C-UL, FCC Class À, TÜV-Bauart, CE Marking

Notes: #1: When paper width is 83, 80, 60, or 58 mm. +2: The number of printable columns is selected using a memory switch The number of columns noted in this table refer to typical models. The number of columns varies depending on specifications. *3: Characters appear small because the dimensions include a blank area surrounding each character. *4: Compliant if the Citizen Systems AC adapter (35AD2/36AD83) is used.

2. EXPLANATION OF PRINTER PARTS]

2.1 Printer Appearance

Names of parts Paper cover Cover open lever |_ Operation panel — Front cover Power switch

Rear connectors Front cover Maintenance cover release button {Front view) (Rear view) © Paper cover Open to load paper. © Cover open lever Use this lever to open the paper cover. © Front cover Open and close this cover to clear a cutter lock. Œ Refer to 4.3 Clearing a Cutter Lock (2) © Front cover release button Press this button to open the front cover. © Power switch Press this button to turn the power on or off.

© Maintenance cover Not applicable for this product. Â\ CAUTION Do not open the maintenance cover. Operation panel LOCK icon PAPER LOW Pre PIE Online FEEDI EnEnt

Button 1 (FEED) Button 4 (MENU) LED Button 1 to Button 4 Examples are shown in the diagram of the LCD above on the right. eLCD Indicates the printer's status, button names, types of errors, and messages. e LED Lights green when the power is on, turns off when the power is off. Lights red in special modes and in case of errors. Lights orange when paper is low (paper near-end) or the print head is hot. e Button 1 to Button 4 Functions assigned to these buttons vary depending on the active mode. The buttons are called button 1, button 2, button 3, and button 4 in order from left to right. © FEED button Press this button to feed paper. In case of a cutter lock, remove the cause of the lock and then press the FEED button. ( ER Refer to 4.6 Error Messages © MENU button Press and hold this button (for at least two seconds) to access the memory switch setting mode. ER Refer to 5.3 Manual Setting of Memory Switches © PAPER LOW Appears when the paper roll is near its end.

e LOCK icon This icon indicates that the MENU button is inoperative. LCD in the vertical or wall mounted position You can change the memory switch settings to invert the LCD if the printer is used in a vertical position or installed on a wall. O0 0 0 C0 Online Online > 200 0 © Inverted image ER Refer to 5.3 Manual Setting of Memory Switches Rear connectors Cash drawer Interface connector kick-out Power connector (AC adapter type) (serial, parallel, USB, etc.) connector External device connector Protective seal AC inlet (built-in power supply type) © Interface connector (serial, parallel, USB, etc.) Connects to the interface cable. The serial interface board is equipped with a DIP switch. © Cash drawer kick-out connector Connects to the cable from the cash drawer. © Power connector (AC adapter type) Connects to the AC adapter cable. © External device connector Connects to the cable from an external device. *Remove the protective seal from the external device connector to use it. e AC inlet (built-in power supply type) Connects to the AC power cord. _14—

Paper-end sensor {PE sensor) Auto cutter Platen Button to change paper near-end sensor Manual cutter Print head (thermal) Paper thickness selection lever Paper near-end sensor {PNE sensor) e Platen Feeds the paper. © Paper near-end sensor (PNE sensor) Detects when the paper is near the end of the roll. Adjust the position of the sensor to determine when it detects the end of the paper is near. e Button to change paper near-end sensor Change the position of the paper near-end sensor to match the paper being used. Œ Refer to 3.8 Adjusting the Paper Near-end Sensor e Manual cutter For cutting the paper manually when printing is finished. e Auto cutter Automatically cuts the paper when printing is finished. Œ Refer to 5.3 Manual Setting of Memory Switches © Print head (thermal) Prints characters and graphic data on paper (paper rolls). © Paper end sensor (PE sensor) Detects when there is no paper. Printing stops when this sensor detects there is no paper. _15—

© Paper thickness selection lever Use this lever to select regular or thick paper according to the thickness of the paper being loaded.

Functions e Buzzer Buzzes when errors occur or when operations or command operations are performed. Ex Refer to 4.6 Error Messages © User memory You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference. © Memory switch Setting of various kinds of functions can be stored in memory. Settings remain stored in the memory even if the printer is turned off. _16—

Connecting the AC Power C Turn off the power.

2. © Forthe built-in power type printer, connect the AC power cord to the AC inlet, and

insert the plug into an electric outlet. © For the AC adapter type printer, connect the cable connector of the AC adapter to the power connector. Next, connect the AC power cord to the AC inlet, and insert the plug into an electric outlet. ÊE Power connector ESS

Cable connector 7 AC adapter “FAC inlet “AC power cord AC power cord Built-in power supply type AC adapter type À CAUTION m Use only an AC adapter that complies with the specified ratings. m Always hold the AC adapter's cable connector by the connector when removing or inserting it. mUse an AC power source that does not also supply power to equipment that generates electromagnetic noise. m Pulling on the AC power cord may damage it, cause a fire, electric shock, or break a wire. m if a lightning storm is approaching, unplug the AC power cord from the electric outlet. A lightning strike may cause a fire or electric shock. = Keep the AC power cord away from heat generating appliances. The insulation on the AC power cord may melt and cause a fire or electric shock. mifthe printer is not going to be used for a long time, unplug the AC power cord from the electric outlet. m Place the AC power cord so that people do not trip on it. _17—

3-2 Connecting Interface Cables

1. Turn off the power.

2. Orient the interface cable correctly and insert it into the interface connector.

Serial interface Parallel interface

USB interface (hub type) USB interface Ethernet and powered USB interfaces are available as options in addition to those listed here. À CAUTION m When disconnecting the cable, always hold the connector. mBe careful not to insert the USB interface cable into the cash drawer kick-out connector. m To connect more than one printer to a single computer via a USB interface you must change the serial number of the USB interface. _18—

Use a serial interface cable with the connection layout shown below. 25-pin - 25-pin cable 9-pin - 25-pin cable PC Printer Pc Printer Signal] Pin Pin_|Signal Signa] Pin Pin_[Signal F6 [1 T__|FG RXD [2 2 [ro XD |2 2 [rw x [3 3 [Rx RXD |3 3 [Rx DTR [4 4 [RTS CTS [5 a [RTS SG {5 6 _[psR DSR [6 6 [DsR DSR [6 7__|sG SG [7 7 sG CTS |8 20 DTR DTR [20 20 [DR À CAUTION Place the interface cable so people do not trip on it.

3.3 Connecting the Cash Drawer

1. Turn off the power.

2. Confirm the orientation of the cash drawer kick-out cable connector and connect it

to the cash drawer kick-out connector at the back of the printer. Remove the screw for the ground wire. Screw the cash drawer's ground wire to the body of the printer. Cash drawer kick-out connector Cash drawer kick-out cable connector -Ground _Ground wire —- Screw for ground wire Â\ CAUTION M Connect only the cash drawer kick-out cable connector to the cash drawer kick-out connector. (Do not connect a telephone line.) # Signals cannot be output from the cash drawer kick-out connector while printing.

{1} Connector pin configuration No.] Signal Function TF6 Frame ground Connector used 2 [DRAWER1T |Cash drawer 1 drive signal TusAUs-66 (Hirose) or 3_[DRSW [Cash drawer switch input applicable connector: 4 [vor Cash drawer drive power supply TM3P-66P (Hirose) or 5 [DRAWER2 |Cash drawer 2 drive signal T l 7 | equivalent 6 |GND Signal ground [common ground on 6 1 circuits) (2) Electric characteristics

1) Drive voltage: 24 VDC

2) Drive current: Approx. 1 À max. (not to exceed 510 ms.)

3) DRSW' signal: Signal levels: “L" = 0 to 0.8 V, “H" = 2 to 3.3 V

(3) DRSW signal DRSW signal status can be tested with the DLE+EOT, GS+a, or GS+r command or at pin 34 on the parallel interface port. (4) Drive circuit Cash drawer kick-out connector 33 vor Shielded ——

Cash drawer open/ [ close switch e Cash drawer æ— } —%» Printer À CAUTION H Cash drawers 1 and 2 cannot be operated at the same time. mThe solenoid used for the cash drawer should be 24 Q or more. Do not allow the electric current to exceed 1 A. Excessive current could damage or burn out the circuits.

3.4 Connecting an External Device

2. Remove the protective seal from

the external device connecter.

3. Confirm the orientation of the

external device cable connecter and connect it to the external device connecter at the back of the printer. External device connector External device cable connector Â\ CAUTION Use only the specified external device cable to connect to the external device connector (do not use phone, LAN, or USB cables). {1} Connector pin configuration No. [Signal] VO Function FG — [Frame ground Connector used: RJ-45 TXD |Output|Data sent to printer Applicable connector: RJ-45

3 [RXD [Input |Data received from external device 4 [DSR [Input |Indicates that the printer can receive data 8 1 MARK: Printer cannot receive SPACE: Printer can receive 5 JDTR |Output|Indicates that the external device can receive. MARK: External device cannot receive SPACE: External device can receive 6 SG — [Signal ground [common ground on circuits) 7 Ps — [Power supply terminal (24 VDC) PG —_ [Fiyback line for power supply Transmission to external devices done at 19200 bps, 8-bit, no parity.

3.5 Precautions for Installing the Printer

The printer can be used horizontally, vertically, or installed on a wall. However, the CT-S801$ (built-in power supply type) cannot be used vertically or installed on a wall. Use the optional stand for vertical applications, and the optional brackets for wall installations. Please refer to the manual for further details. Horizontal position Vertical position Wall installation You can change the memory switch settings to invert the LCD if the printer is used in a vertical position or installed on a wall. Œ Refer to 5.3 Manual Setting of Memory Switches CŒ Refer to 2.1 Printer Appearance (LCD in the vertical or wall mounted position) Change the paper near-end sensor settings for vertical and wall installations. (The factory setting for the paper near-end sensor is for horizontal installations.) Œi Refer to 3.8 Adjusting the Paper Near-end Sensor Â\ CAUTION Do not use the printer under the following conditions. # Locations subject to vibration or instability. m Locations that are very dirty or dusty m Locations where the printer is not level. + The printer may fall and cause an injury. + The quality of printing may deteriorate. M Oriented other than as specified. + The printer may malfunction, be damaged, or cause an electric shock. Precautions for horizontal installations m Do not set cutting to full cut. Doing so may cause cutter jams. Precautions for vertical/wall installations m Adjust the paper nearend sensor. _22—

Set the partition to the width of the paper roll you are loading. The partition is set at the factory to the position shown below. © For 3-inch type: 80-mm wide paper roll © For 2-inch type: 58-mm wide paper roll

1. Turn off the power.

2. Press the cover open lever.

3. Open the paper cover.

4. Set the partition in a slot that matches the size of the paper roll you are using.

However, to use an 83-mm wide paper roll, remove the partition.

5. Refer to “5.3 Manual Setting of Memory Switches” to change the paper width

settings. Partition il] 58 li | [Leo mm mm

Notes: *1: 2-inch type (58/60 mm) +2: 3-inch type (80/83 mm) À CAUTION Make sure the partition is not slanted when setting it for 58-mm or 60-mm paper rolls. —23—

3.7 Setting the DIP Switch on the Serial

Interface Board Turn off the printer and unplug the power cord from the electric outlet. Remove the mounting screws of the serial interface board. Remove the serial interface board from the printer. Set the DIP switch according to the following table. PSN Serial interface board mounting screws A CAUTION When setting the DIP switch, do not remove any screws except the serial interface board mounting screws. The function of each switch is shown below. (Shaded values are factory settings. However, factory settings differ depending on the destination market.) Switch no. Function ON OFF T Communication According to memory switch condition setting |ACE0"ding to DIP switch settings CARD 2 Hand shake XON/XOFF DTR/DSR 3 Bit length 7 bits bits a Parity check Yes No 5 Parity selection Even party Odd parity Baud rate Refer to table below. 7 selection E INIT. Reset Invalid Baud rate selection Baud rate (bps) Sueh no. 2400 OFF OFF 4800 ON OFF 9600 OFF ON 19200 ON ON When switch no. 1 is set to OFF, you can use a command or a memory switch to select 1200, 38400, 57600, or 115200 bps. _2a—

3.8 Adjusting the P.

Change the settings of the paper near-end sensor to set the position at which the near-end of the paper is detected.

1. Use a pointed object, such as a pen, to gently press the button to change the paper

2. Press and hold down the button while moving the paper near-end sensor up, down,

right and left. The sensor positions are shown below for the various diameters of the paper roll used. {Unit: mm} Sensor position | _ Diameter when detected as nearend | Diameter of core of paper roll used Aa #31 18 Bb 923 v18 cl Paper near-end sensor function is off Note: *:Position of sensor when shipped from factory. However, factory settings differ depending on the destination market. Â CAUTION m The amount of paper remaining on the roll (diameter of the roll) depends on the type of paper used. m The paper roll diameters in the table are guidelines. Button to change paper near-end sensor ('A" and “B” are for horizontal installations, and “a” and “b” are for vertical or wall installations.) _25—

Set the paper thickness selection lever to the thickness of the paper.

1. Turn off the power.

2. Press the cover open lever.

3. Open the paper cover.

4. Set the paper thickness selection lever to A for thick paper or B for regular paper.

Gently press on the side of the lever with a pointed object, such as a pen, to move the paper thickness selection lever. Paper thickness selection lever A: Thick paper 85 um - 150 um, B: Regular paper 65 1m - 85 um The paper thicknesses shown above are guidelines. Adjust the position of the lever to get the best printout. 26 —

1. Press the cover open lever while the power is on.

2. Open the paper cover.

3. Load the paper roll so that the printable side of the paper is facing down, as shown

4. Pull a few cm of paper straight out in the direction of arrow B.

5._ Close the paper cover in the direction of arrow C until you hear a click. Paper is fed and cut automatically, if the factory settings are set. CŒ Refer to 5.3 Manual Setting of Memory Switches À CAUTION m Always use the specified types of paper rolls. M Confirm that the paper roll is set correctly. mif the paper is skewed and not coming straight out of the paper cover, open it and straighten the paper. Always pull a few cm of paper straight out of the printer if you open the paper cover while paper is loaded. m Press on the center of the paper cover to close it securely. m Be careful of paper cuts while loading the paper. m Do not touch the print head, manual cutter, or auto cutter while the paper cover is open. Doing so may cause a burn or cut. _27—

11 Attaching the Power Switch Cover Attach this cover to prevent the power switch from being used.

1. Press the power switch cover onto the power switch compartment until it clicks.

Power switch cover Put a screwdriver or other pointed object into the grooves on the power switch cover to remove it. _28—

3.12 Attaching the Interface Cover

Attach the interface cover to the back of the printer. The shape of the interface cover is different depending on the type of power source.

1. Press the interface cover as shown in the diagram until you hear it click.

3.13 Removing the Interface Cover

Press in on both sides at the point indicated by A to remove the interface cover. CT-S801S 29 —

A dirty print head or platen may reduce printing quality or cause malfunctions. Also, if paper dust collects on the sensor's protective sheet, paper cannot be detected correctly. We recommend cleaning the printer periodically (every 2 to 3 months) as shown below.

1. Turn off the power.

2. Press the cover open lever.

3. Open the paper cover. Wait a few minutes until the print head cools.

4. Use a cotton swab dampened with ethyl alcohol to wipe off any dirt and dust that is

on the print head and platen.

5. Use a cotton swab dampened with a little water to wipe off the sensor's protective

sheet. Make sure there are no water drops on the cotton swab before wiping. Platen Print head > Sensor's protective sheet À CAUTION m The print head is hot immediately after printing. Do not touch it. M Do not touch the print head with bare hands or metal objects. m Do not use alcohol or cleansers to clean the surface of the sensor's protective sheet. Doing so may fog the sensor's protective sheet. m Paper scraps may stick to the platen when adhesive labels are full cut depending on the printer's environment, the diameter of the paper roll, and the quality of the label backing. — 30 —

The message “Cutter lock” may appear and the auto cutter blade may remain extended because a foreign object or paper jam is obstructing it. k er co!

If “Cutter lock” is displayed, clear the locked cutter as shown below.

1. Press the cover open lever while the power is on.

2. Open the paper cover.

3. Remove any jammed paper including any scraps of paper. (Remove the paper roll

that is loaded in the holder also.)

4. Reload the paper roll and close the paper cover.

Â\ CAUTION m The print head is hot immediately after printing. Do not touch it. M Do not touch the print head with bare hands or metal objects. If the paper cover does not open, the auto cutter blade is still extended (cutter lock). Œ Refer to 4.3 Clearing a Cutter Lock (2)

4.3 Clearing a Cutter Lock (2)

The paper cover is designed to be opened if the cutter locks by pressing the cover open lever. If this does not open the paper cover, use the following procedure to clear the locked cutter.

1. Turn off the printer and unplug the power cord from the electric outlet.

2. Press the front cover release button with a pointed object, such as a pen, and open

the front cover in the direction of arrow A. Slide the front cover 3 to 4 mm in the direction of arrow À and rotate it forward.

3. Liftthe protective sheet and turn the cutter gear in the direction of arrow B to return

the auto cutter to a position where the paper cover can be opened. Turn the cutter gear until the auto cutter blade retracts in the direction of arrow C. If the blade of the auto cutter does not move when you turn the cutter gear in the direction of arrow B, turn it in the other direction.

4. Press the cover open lever.

5. Open the paper cover.

6. Remove whatever caused the cutter to lock.

7. Close the front cover.

Rotate the front cover in the opposite direction of arrow A and then slide it until it clicks.

8. Load à paper roll and close the paper cover.

9. _ Insert the power cord plug into an electric outlet and turn the power on.

Check that the LED lights green. Protective sheet Paper cover Ÿ Front cover release button Front cover Cover open lever

À CAUTION m Before starting to do maintenance work, be sure to turn off the printer and unplug the power cord from the electric outlet. m Be careful not to touch the manual cutter while the front cover is open. m Be careful not to touch the opening for the auto cutter while the paper cover is open. m The print head is hot immediately after printing. Do not touch it. M Do not touch the print head with bare hands or metal objects. mifthe above procedure does not retract the auto cutter, contact your Citizen Systems dealer.

4.4 Function Test Mode

Press and hold button 1 while turning on the printer to access the function test mode. Use button 3 (W) to select a function, use button 4 (I) to execute the function. Except for the self test and memory switch settings, all functions are for service personnel only. Do not operate those functions. Self test

1. While paper is loaded, press and hold button 1 while turning THE SELS

the power on. Self test The function test mode starts and “Self test” appears onthe LS SE LCD.

2. Press button 4 (I).

Self test starts. The printer prints its model name, version, DIP switch settings, memory switch settings, and a list of built-in fonts. CT-S801 XXXX FPE Firmware version Serial Interface ice sx2 Baud rate + 1920 12323678 Data bit 8 bite Serial communication 08 Parity None status PF ° 000 Memory Handshaking : DTR/DSR (Serial interface models switch only) es setting Buéter Size . 2345678 ax Bytes } Buffer size _ FF 00000000 Dip switches DIP switch settings (Serial interface models only)

1. While paper is loaded, press and hold button 1 while turning the power on.

The function test mode starts and “Self test” appears on the LCD.

Print received data in hexadecimal. lf problems such as missing or duplicated data occur, this function allows you to check whether or not the printer is receiving data correctly. How to do hexadecimal dump printing

2. While the paper cover is open, press and hold button 1 while turning the power on,

and then close the paper cover. Enter HEX dump print mode.

3. The printer prints “HEX dump print mode” followed by the received data printed in

hexadecimal numbers and some characters. How to stop hexadecimal dump printing Do one of the following to stop printing. e Press button 1 (FEED) three times in a row © Turn offthe power © Receive a reset command from an interface A CAUTION m The printer prints ." ifthere is no character corresponding to the data. M None of the commands function during hexadecimal dump printing. mif print data does not cover a complete line, press button 1 (FEED) to advance the paper. Print example HEX dump print mode 61 62 63 64 65 66 67 OA 0D OD OD OD abcdefg. 0D OD 0D .

© Paper end The end of the roll of paper is detected at two stages, paper near-end and paper-end. When paper near-end is detected, “PAPER LOW" appears on the LCD and the LED lights orange. Prepare a new paper roll. When paper-end is detected, “Paper end” appears on the LCD and the LED lights red. Load a new paper roll. © Paper cover open Do not open the paper cover during printing. If the paper cover is opened, the LED and LCD light red. Check the paper and always pull a few cm of paper straight out of the printer before closing the paper cover. Printing resumes. Sending a command to resume printing may be required depending on the memory switch setting. © Cutter lock If the auto cutter cannot move because of a paper jam or something else, the LED and LCD light red. Remove the cause of the trouble and press button 1 (FEED). If the auto cutter still does not operate and the paper cover does not open, refer to “4.3 Clearing a Cutter Lock (2)". Ex Refer to 4.3 Clearing a Cutter Lock (2) © Head overheat When you print dense characters, dark images, or for an extended time in a hot environment, the print head temperature increases. If the print head exceeds a specified temperature, the printer stops printing and waits for the print head to cool. When this happens, the LED and LCD light orange. Printing resumes automatically when the print head cools. _ 36—

The situation during various errors is shown below. The LCD's top line is the type of error, the bottom line is the remedy. Scroll through messages that are longer than 16 characters. Status Message LED Backlight | Buzzer Paper nearend PAPER LOW Orange = = Paperend Paper end Red Red Yes Please replace paper roll. Front cover open Front cover open Red = Yes Please close front cover. Paper cover open Paper cover open Red = Yes Please close paper cover. Cutter locked Cutter lock Red Red Yes Open paper cover & remove jam. Cutter lock Red Red Yes Then close paper cover Black mark error Black mark error Red Red Yes Please check paper Print head hot Head overheat Orange = = Please wait, will continue Memory error Memory Error Red Red Yes Print head error Head Error Red Red Yes Please contact your dealer Motor error Motor Error Red Red Yes Please contact your dealer Low.voltage error L Voltage Error Red Red Yes Please contact your dealer High-voltage error H Voltage Error Red Red Yes Please contact your dealer Cash drawer voltage Drawer Error Red Red Yes error Please contact your dealer Waiting for macro to — = = execute 1 Notes: #1: LED may light while macro is executing +2: Buzzer sounds when MSW5-1 (buzzer setting) is set to ON. _37—

5.1 External Views and Dimensions

Use the paper shown in the following table or paper of the same quality. Paper type Product name Recommended | TFSUKS-E2D from Nippon Paper paper roll PD150R or PD160R from Ohji Paper PA220AG, HP220A, HP220AB-1, F230AA, P220AB, or PB670 (2-color paper) from Mitsubishi Paper (Unit: mm) Paper width 83? Paper width 80 *? Printable side Maximum print area 80 | , , | Meximumprintarea72 | , | 5l° 8|: Paper width 60? Paper width 58? Meximum print area 48 Maximum print area 48 6 | italseting) | à 5 | litilsetingl | Paper 6575 | 75-150 thickness (um) L Core inner 12 25.4 Z diameter d {mm} Core outer PE] v32 diameter D {mm} Â\ CAUTION Use paper that is wound as follows: m Not creased and fits tight to the core. m Not folded. m Not glued to the core. m Rolled with the printable side out. _ 39 —

5.3 Manual Setting of Memory Switches

Memory switches are used to set various printer settings. The memory switches can be set manually (set by hand on the printer) or by commandés. This section explains how to perform manual settings. Memory switch settings are done in memory switch setting mode or virtual DIP switch setting mode. In the memory switch setting mode, you can set the values for MSW1 to MSW10. In the virtual DIP switch setting mode, you can set the values for MSW1 to MSW6. For information on how to set the memory switches using commandés, please refer to the Command Reference. Outline of procedure

1. Enter memory switch setting mode or virtual DIP switch setting mode.

2. Change settings that need to be changed.

Memory switch setting mode While “Online” is displayed, press and hold button 4 (MENU) for at least two seconds. Or, while paper is loaded, press and hold button 3 and then turn on the power. Enter memory switch setting mode. Pouer ON Info Valide + Press button 1 (%m) or button 2 (mm) to select items to set. + Press button 3 | to select a value for the selected item. + Press button 4 (I), to go to the save settings menu. © To set all the memory switches to the factory settings: Press button 1 until “Factory Setting /Set” appears [after MSW10-8). Press button 4 for at least two seconds. AIl memory switches change to the factory settings. 40 —

Virtual DIP switch setting mode While paper is loaded, press and hold button 2 while turning the power on. Enter virtual DIP switch setting mode. HSUL CHEN M23 45 678 +_ Press button 1(|}) to select a memory switch number. (Switches cycle in the following order: MSW1 -> MSW2 —> … -> MSW6 -> MSW1) + Press button 2 (}}, to move from switch 1 towards switch 8. (The selection loops from 8 back to 1.) + Press button 3 (4) to change between ON and OFF + Press button 4 (M), to go to the save settings menu. Save settings menu Save? 8 STE °°. 0 © Q + Press button 1 (YES) to save the settings and return to the “Online” display. + Press button 2 (NO) to not save the settings and return to the “Online” display. + Press button 3 (BACK) to return to the previous mode.

The function of each memory switch is shown in the following table. (Shaded values are factory settings.) Switch no. Function OFF ON MSWT-T Power ON Info Valid Not Send MSWT-2 Buffer Size 4K bytes 45 bytes MSWT3 Busy Condition Full/Err Full MSWT-4 Receive Error Prnt"?" No Print MSWT-5 CR Mode Ignored LF MSWT-6 Reserved Fixed = MSW1-7 DSR Signal Invalid Valid MSWT8 Init Signal Invalid Valid MSW2-1 Reserved = Fixed MSW2-2 Auto Cutter Invalid Valid FMSW23 Spool Print Invalid Valid MSW2-4 Full Col Print LineFeed WaïtData MSW2-5 Resume aft PE Next Top MSW2-6 Reserved Fixed = MSW2-7 Reserved Fixed = MSW2-8 PNE Sensor Valid Invalid MSW3-1 Resume Cttr Err Valid Invalid MSW3-2 PE signal by PNE Valid Invalid MSW3-3 Parallel 31 Pin Valid Invalid MSW3-4 Reserved Fixed = MSW3-5 Reserved Fixed = MSW3-6 Reserved Fixed = MSW3-7 CBM1000 Mode Invalid Valid MSW3-8 Resume Open Err Close Command MSW4-1 Reserved Fixed = MSWA-2 Reserved Fixed = MSW4-3 Feed&Cut at TOF Invalid Valid MSW4-4 Reserved Fixed _ MSW4-5 Reserved Fixed = MSW4-6 Reserved Fixed = MSW4-7 Reserved Fixed — MSW4-8 Partial Only Invalid Valid MSW5-1 Buzzer Valid Invalid MSW5-2 Line Pitch 17360 1/406 MSW5-3 USB Mode Virtual COM Printer Class MSW5-4 Reserved Fixed _ MSW5-5 Reserved Fixed = MSW5-6 Reserved Fixed = MSW5-7 Reserved Fixed = MSW5-8 Reserved Fixed =

Note: +:1f print data is very dense, the print head is hot, data transmission is slow, or some other conditions, the motor and printing may occasionally stop which causes white stripes in the printout. To print high-density data, set MSW2-3 (Spool Print) to ON to reduce striping, although this increases the time before printing starts. For a serial interface, increase the transmi n speed to prevent the motor from stopping.

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istered trade mark of Citizen Hold pan