Q7404 - Server AXIS - Free user manual and instructions

Product Type	4-channel network video encoder
Brand	Axis
Model	Q7404
Dimensions	440 x 44 x 300 mm (1U rack)
Weight	2.5 kg
Power	100-240 V AC, 50/60 Hz
Power consumption	15 W max
Maximum video resolution	1920 x 1080 pixels (Full HD)
Compression formats	H.264, Motion JPEG
Video inputs	4 BNC composite inputs (PAL/NTSC)
Audio output	Bidirectional audio (line in + line out)
Network connectivity	Ethernet 10/100 Base-T, RJ-45
Supported protocols	IPv4, IPv6, HTTP, HTTPS, ONVIF
Operating temperature	0 °C to 50 °C
Relative humidity	20% to 80% non-condensing
Maintenance and cleaning	Dust with a soft, dry cloth. Do not use solvents.
Security	Factory reset via reset button. No local storage integrated.
Spare parts and repairability	No spare parts available. In case of failure, contact Axis support.
General information	Indoor use, 19-inch rack mount. CE, FCC certified.

Frequently Asked Questions - Q7404 AXIS

How to install the Axis Q7404 in a rack?

Attach the provided mounting brackets to the sides of the device, then slide it into a standard 19-inch rack. Tighten the front screws to secure it. Ensure adequate ventilation around the device.

What is the maximum supported resolution?

The Axis Q7404 supports a maximum resolution of 1920 x 1080 pixels (Full HD) per video channel.

How to connect analog cameras?

Use the BNC inputs on the rear of the device. Each input corresponds to a channel (1 to 4). Connect an analog camera (PAL/NTSC) via a BNC coaxial cable.

How to access the configuration interface?

Connect the device to your network, then use a web browser. Enter the IP address assigned by DHCP (default) or use the Axis IP Utility tool to discover the device. Log in with the default username and password (admin/admin).

What to do if I forgot the administrator password?

Perform a factory reset by pressing and holding the reset button on the rear for about 10 seconds until the status LED blinks orange. Network and user settings will be cleared.

Does the Q7404 support bidirectional audio?

Yes, the device has a line input and a line output for bidirectional audio. You can connect an external microphone and speaker for real-time audio communication.

Which network protocols are supported for streaming?

The device supports HTTP, HTTPS, RTSP protocols and is compliant with ONVIF standard for interoperability with other video surveillance systems.

How to update the firmware?

Download the latest firmware version from the Axis website. In the web interface, go to Administration > Maintenance > Firmware update and upload the downloaded file. Do not power off during the update.

What is the power consumption of the device?

The maximum consumption is 15 watts. Use a power supply providing 100-240 V AC, 50/60 Hz.

What to do in case of network connection loss?

Check Ethernet cables and link LEDs on the network port. Restart the device by unplugging and plugging the power supply. If the problem persists, ping the device's IP address from a computer on the same network.

USER MANUAL Q7404 AXIS

This document includes instructions for installing the AXIS Q7404 on your network. Previous experience of networking will be beneficial when installing the product.

Legal Considerations

Video and audio surveillance can be prohibited by laws that vary from country to country. Check the laws in your local region before using this product for surveillance purposes.

This product includes four (4) H.264 decoder licenses and one (1) AAC license. To purchase further licenses, contact your reseller.

Electromagnetic Compatibility (EMC)

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Re-orient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a different circuit to the receiver. Consult your dealer or an experienced radio/TV technician for help. Shielded (STP) network cables must be used with this unit to ensure compliance with EMC standards.

USA – This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his/her own expense will be required to take whatever measures may be required to correct the interference.

Canada - This Class B digital apparatus complies with Canadian ICES-003.

Europe - C€ This digital equipment fulfills the requirements for radiated emission according to limit B of EN55022, and the requirements for immunity according to EN55024 residential and commercial industry.

Japan – This is a class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Australia – This electronic device meets the requirements of the Radio communications (Electromagnetic Compatibility) Standard AS/NZS CISPR22.

Equipment Modifications

This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals.

Liability

Every care has been taken in the preparation of this document. Please inform your local Axis office of any inaccuracies or omissions. Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and documentation without prior notice. Axis Communications AB makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material.

RoHS

This product complies with both the European RoHS directive, 2002/95/EC, and the Chinese RoHS regulations, ACPEIP.

WEEE Directive

The European Union has enacted a Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE Directive). This directive is applicable in the European Union member states.

The WEEE marking on this product (see right) or its documentation indicates that the product must not be disposed of together with household waste. To prevent possible harm to human health and/or the environment, the product must be disposed of in an approved and environmentally safe recycling process. For further information on how to dispose of this product correctly, contact the product supplier, or the local authority responsible for waste disposal in your area.

Business users should contact the product supplier for information on how to dispose of this product correctly. This product should not be mixed with other commercial waste.

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:

• download user documentation and firmware updates
  • find answers to resolved problems in the FAQ database. Search by product, category, or phrases
• report problems to Axis support by logging in to your private support area.

The AXIS Q7404 uses a 3.0V CR2032 Lithium battery, for more information please see page 83.

AXIS Q7404 Video Encoder Installation Guide

This installation guide provides instructions for installing a AXIS Q7404 Video Encoder on your network. For all other aspects of using the product, please see the product User's Manual, available on the CD included in this package, or from www.axis.com

Installation steps

Follow these steps to install the AXIS Q7404 Video Encoder on your local network (LAN):

1. Check the package contents against the list below.
2. Hardware overview. See page page 4.
3. Install the hardware. See page 5.
4. Assign an IP address. See page 6.
5. Set a password. See page 10.
6. Repeat steps 4 and 5 for each video channel.

Important!

This product must be used in compliance with local laws and regulations.

1 Package contents

Item Models/variants/notes
Axis video encoder models AXIS Q7404
Power adapter models Type PS-P
Mounting kit • 4 screws and	plugs to mount the encoder to a concrete wall• 4 surface protection pads• Terminal block connectors (I/O: 4x 4-pin connector, RS-485/422: 8x 2-pin connector, Power: 2-pin connector)
CD AXIS Network Video Product	uct CD, including product documentation,installation tools and other software
Printed Materials AXIS Q740	4 Installation Guide (this document)Axis Warranty Document

② Hardware overview

Top view

Rear view

Serial port side view

Audio and I/O side view

Dimensions

HxWxD = 35 x 151 x 184/194 mm (1.4" x 5.9" x 7.2/7.6") excluding/including connectors Weight = 796 g (1.7 lb) (power supply not included)

3 Install the hardware

IMPORTANT! - The casing of the AXIS Q7404 is not approved for outdoor use - the product may only be installed in indoor environments.

Mount the video encoder

The video encoder is supplied with a mounting kit containing screws and plugs for mounting the video encoder to a concrete wall:

1. Place the video encoder against the wall, and mark the location of the four mounting holes (see page 4) through which the video encoder will be attached.
2. Remove the video encoder and drill the four mounting holes.
3. Insert the wall plugs into the wall, position the video encoder, and attach it to the wall using the screws provided.

The supplied protective pads can be used to avoid scratching the surface on which the video encoder is placed. Punch out the pads and apply them to the underside of the video encoder.

Connect the cables

1. Connect the encoder to the network using a shielded network cable.
2. Optionally connect external input/output devices, e.g. alarm devices. See page 14 for information on the terminal connector pins.
3. Optionally connect an active speaker and/or external microphone.
4. Connect the cameras to the video inputs.
5. Connect the supplied indoor power adapter or an external power supply.
6. Check that the indicator LED:s indicate the correct conditions. See the table on page 17 for further details.

Assign an IP address

The AXIS Q7404 must be assigned four IP addresses, one for each video channel.

Most networks today have a DHCP server that automatically assigns IP addresses to connected devices. If your network does not have a DHCP server the AXIS Q7404 will use 192.168.0.90 as the default IP address for channel 1, 192.168.0.91 for channel 2, 192.168.0.92 for channel 3 and 192.168.0.93 as the default IP address for channel 4.

AXIS IP Utility and AXIS Camera Management are recommended methods for setting an IP address in Windows. These free applications are available on the AXIS Network Video Product CD supplied with this product, or they can be downloaded from www.axis.com/techsup. Depending on the number of cameras you wish to install, use the method that suits you best.

Method Recommended for Operating system
	AXIS IP UtilitySee page 7	Single video encoderSmall installations	Windows
	AXIS Camera ManagementSee page 8	Multiple video encodersLarge installationsInstallation on a different subnet	Windows 2000Windows XP ProWindows 2003 ServerWindows Vista

Notes:

• If assigning the IP address fails, check that there is no firewall blocking the operation.
• For other methods of assigning or discovering the IP address, e.g. in other operating systems, see page 12.

AXIS IP Utility - single camera/small installation

AXIS IP Utility automatically discovers and displays Axis devices on your network. The application can also be used to manually assign static IP addresses.

Note that the computer running AXIS IP Utility must be on the same network segment (physical subnet) as the AXIS Q7404.

Automatic discovery

1. Check that the AXIS Q7404 is connected to the network and that power has been applied.
2. Start AXIS IP Utility.
3. When the AXIS Q7404 appears in the window, there is one entry for each of its four video channels (e.g. AXIS Q7404 Channel 1). Double-click an entry to open the home page for that video channel.
4. See page 10 for instructions on how to set the password.

Set the IP address manually (optional)

Repeat the following steps for each video channel:

1. Acquire an unused IP address on the same network segment as your computer.
2. Select one of the AXIS Q7404 Channels in the list.
3. Click the button IP Assign new IP address to selected device and enter the IP address.
4. Click the Assign button and follow the instructions.
5. Click the Home Page button to access the web pages for the video channel.
6. See page 10 for instructions on how to set the password.

AXIS Camera Management - multiple cameras/large installations

AXIS Camera Management can automatically find and set IP addresses, show connection status, and manage firmware upgrades for multiple Axis video products.

Automatic discovery

1. Check that the video encoder is connected to the network and that power has been applied.
2. Start AXIS Camera Management.
3. When the AXIS Q7404 appears in the window, there is one entry for each of its four video channels (e.g. AXIS Q7404 Channel 1). Right-click a link and select Live View Home Page to open the home page for that video channel.
4. See page 10 for instructions on how to set the password.

Assign an IP address in a single device

Repeat the following steps for each video channel:

1. Select one of the AXIS Q7404 Channels in AXIS Camera Management and click the Assign IP button .IP

2. Select Assign the following IP address and enter the IP address, the subnet mask and default router the device will use.

3. Click the OK button.

Assign IP addresses in multiple devices

AXIS Camera Management speeds up the process of assigning IP addresses to multiple devices, by suggesting IP addresses from a specified range.

1. Select the devices you wish to configure (different models can be selected) and click the Assign IP button
2. Select Assign the following IP address range and enter the range of IP addresses, the subnet mask and default router the devices will use.
3. Click Update. Suggested IP addresses are listed under New IP Addresses and can be edited by selecting a device and clicking the Edit button.
4. Click the OK button.

5 Set the password

The password for the default administrator user root must be set for each of the four video channels. This is done in the 'Configure Root Password' dialog, which is displayed when the video channel is accessed for the first time.

To prevent network eavesdropping when setting the root password, the password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate.

Note: HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt the traffic between web browsers and servers. The HTTPS certificate controls the encrypted exchange of information.

To set the password via a standard HTTP connection, enter it directly in the first dialog shown below.

To set the password via an encrypted HTTPS connection, follow these steps:

1. Click the Create self-signed certificate button.
2. Provide the requested information and click OK. The certificate is created and the password can now be set securely. All traffic to and from the video channel is encrypted from this point on.
3. Enter a password and then re-enter it to confirm the spelling. Click OK. The password has now been configured.

1. To log in, enter the user name "root" in the dialog as requested.

Note: The default administrator user name root cannot be deleted.

1. Enter the password as set above, and click OK. If the password is lost, the video channel must be reset to the factory default settings.
2. If required, click Yes/Install to install AMC (AXIS Media Control), which allows viewing of the video stream in Internet Explorer. You will need administrator rights on the computer to do this.

Note: To install AMC in Windows Vista, you must run Internet Explorer as administrator. Right-click the Internet Explorer icon and select Run as administrator.

1. The Live View page of the AXIS Q7404 is displayed, with links to the Setup tools, which allow you to customize the encoder.

Setup - Provides all the tools for configuring the encoder to requirements.

Help - Displays online help on all aspects of using the encoder.

Other methods of setting the IP address

The table below shows the other methods available for setting or discovering the IP address. All methods are enabled by default, and all can be disabled.

	Use in operating system	Notes
UPnPTM	Windows When enabled on your computer, the video encoder is automatically detected and added to My Network Places/Network.
Bonjour	MAC OSX (10.4 or later)	Applicable to browsers with support for Bonjour. Navigate to the Bonjour bookmark in your browser (e.g. Safari) and click on the link to access the video encoder's web pages.
AXIS Dynamic DNS Service	All A free service from Axis that allows you to quickly and simply install your video encoder. Requires an Internet connection with no HTTP proxy. See www.axiscam.net for more information.
ARP/Ping	All See below. The command must be issued within 2 minutes of connecting power to the video encoder.
View DHCP server admin pages	All To view the admin pages for the network DHCP server, see the server's own documentation.

Set the IP address with ARP/Ping

1. Acquire four IP addresses on the same network segment your computer is connected to.
2. Locate the four serial numbers (S/N) on the AXIS Q7404 label.
3. Open a command prompt on your computer and enter the following commands

Windows syntax

arp -s <IP Address> <Serial Number> ping -l 408 -t <IP Address>

Windows example

arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125

UNIX/Linux/Mac syntax

arp -s <IP Address> <Serial Number> temp ping -s 408 <IP Address>

UNIX/Linux/Mac example

arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -s 408 192.168.0.125

1. Check that the network cable is connected to the AXIS Q7404 and then start/restart the AXIS Q7404, by disconnecting and reconnecting power.
2. Close the command prompt when you see 'Reply from 192.168.0.125:...' or similar.
3. Repeat steps 3, 4 and 5 for the remaining video channels.
4. In your browser, type in http:// in the Location/Address field and press Enter on your keyboard.

Notes:

• To open a command prompt in Windows XP: from the Start menu, select Run... and type cmd. Click OK.
• To use the ARP command in Windows Vista, right-click the command prompt icon and select Run as administrator.
• To use the ARP command on a Mac OS X, use the Terminal utility in Application > Utilities.

Unit connectors

Network connector - RJ-45 Ethernet connector. Shielded Cat-5e or Cat-6 cables are recommended.

Power connector - Power input. Use the supplied power adapter or an external power supply 8-20V DC, max. 16.1W.

Function	Pin number	Description
GND 1 Ground
DC Power 2	Power input 8-20V DC, max 16.1W

Video inputs - AXIS Q7404 supports four video sources (VIDEO 1 - VIDEO 4). Each video input is terminated using a coax/BNC connector. Use a 75 ohm coaxial video cable; recommended maximum length is 250 meters (800 feet).

Note: If the video source is to be connected in parallel with other equipment using a BNC T adaptor, disable the input termination by setting the 75 ohm termination switch to OFF. Failure to do so may cause reduced image quality.

Audio connectors - AXIS Q7404 has two audio connectors connected to video channel 1:

• Audio in – 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
• Audio out – 3.5 mm output (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A pair of headphones can also be attached. A stereo connector must be used for the audio out.

I/O Terminal connector - Used in applications for e.g. motion detection, event triggering, time lapse recording and alarm notifications. The AXIS Q7404 has 2 configurable inputs/outputs per video channel. These provide the physical interface to:

- Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by VAPIX®, output buttons on the Live View page or by an Event Type. The output will show as active (shown under Events > Port Status) if the alarm device is activated.

- Digital input - An alarm input for connecting devices that can toggle between an open and closed circuit, for example: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes active (shown under Events > Port Status).

Pin assignments:

Function	Pin number	Notes	Specifications
GND 1 Ground
3.3VDC Power	2 Can be used	to power auxiliary equipment.Note: This pin can only be used as power out.		Max load = 250mA
Configurable (Input or Output)	3 - 4 Digital input	- Connect to GND to activate, or leave floating (or unconnected) to deactivate.		Min input = - 40V DCMax input = + 40V DC
		Digital output - Uses an open-drain NFET transistor with the source connected to GND.If used with an external relay, a diode must be connected in parallel with the load, for protection against voltage transients.		Max load = 100mAMax voltage = + 40V DC

The following connection diagram gives an example of how to connect an auxiliary device to the AXIS Q7404.

RS-485/RS-422 connector - For each video channel, AXIS Q7404 has two 2-pin terminal blocks for the RS-485/422 serial interface used to control auxiliary equipment, e.g. PTZ devices.

The RS-485/422 serial port can be configured in the following port modes:

• Bidirectional RS-485 half-duplex port for data transmission using two wires, one combined RX/TX pair.
• Bidirectional RS-485 full-duplex port for data transmission using four wires, one RX pair and one TX pair.
• Unidirectional RS-422 port for transmitting or receiving data using two wires, RX- or TX pair.
• Bidirectional RS-422 full-duplex port for data transmission (point-to-point) using four wires, one RX pair and one TX pair.

RX/TX

1 2

TX

3 4

Function Pin Notes
RS-485A alt RS-485/422RX(A) 1 RX	pair for all modes (combined RX/TX for 2-wire RS-485)
RS-485B alt RS-485/422RX(B) 2
RS 485/422TX(A) 3 TX pair for RS-422 and 4-wire RS-485
RS 485/422TX(B) 4

LED indicators

LED Color	Indication
Network Green	Green Steady for connection to a 1000 Mbit/s network. Flashes for network activity.
	Amber Steady for connection to a 10/100 Mbit/s network. Flashes for network activity.
	Unlit No network connection.
Status Green	Steady green for normal operation.
	Amber Steady during startup, during reset to factory default or when restoring settings.
	Red Slow flash for failed upgrade.
Power Green	Normal operation.
	Amber Flashes green/amber during firmware upgrade.

Note: AXIS Q7404 has four Status LED indicators, one for each video channel. The indicators are ordered as follows (from left to right): Power, Status 1, Status 2, Status 3, Status 4, Network.

Resetting to the factory default settings

This will reset all parameters in all four video channels (including all four IP addresses) to the factory default settings:

1. Disconnect the power from the AXIS Q7404.
2. Press and hold the Control button (see page 4) and reconnect power.
3. Keep the Control button pressed until the four Status indicators turn amber (this may take up to 15 seconds).
4. Release the Control button. When the four Status indicators display green (which can take up to 1 minute) the process is complete and the video encoder has been reset.
5. Re-assign the IP addresses, using one of the methods described in this document.

To reset an individual video channel to the original factory default settings, use the button provided in that video channel's web interface. For more information, please see the online help or the User's Manual.

Accessing the AXIS Q7404 from the Internet

Once installed, your AXIS Q7404 is accessible on your local network (LAN). To access the video encoder from the Internet, network routers must be configured to allow incoming traffic, which is usually done on a specific port.

• HTTP port (default port 80) for viewing and configuration
• RTSP port (default port 554) for viewing H.264 video streams

Please refer to the documentation for your router for further instructions. For more information on this and other topics, visit the Axis Support Web at www.axis.com/techsup

Further information

The User's Manual is available from the Axis Web site at www.axis.com or from the AXIS Network Video Product CD supplied with this product.

Tip!

Visit www.axis.com/techsup to check if there is updated firmware available for your AXIS Q7404. To see the currently installed firmware version, see the About web page in the product's Setup tools.

Safety Notice - Battery Replacement

The AXIS Q7404 uses a 3.0V CR2032 Lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of 5 years. Low battery power affects the operation of the RTC, causing it to reset at every power-up. A log message will appear when the battery needs replacing. The battery should not be replaced unless required!

If the battery does need replacing, please observe the following:

• Danger of Explosion if battery is incorrectly replaced
• Replace only with the same or equivalent battery, as recommended by the manufacturer.
• Dispose of used batteries according to the manufacturer's instructions.

AXIS Q7404 Video Encoder Printed: April 2009

©2009 Axis Communications AB Part No. 33397