P7210 - Server AXIS - Free user manual and instructions

Product Type	Video Encoder/Server
Model	P7210
Brand	Axis
Dimensions (W x H x D)	200 x 150 x 50 mm (7.9 x 5.9 x 2.0 in)
Weight	1.0 kg (2.2 lb)
Power Supply	Power over Ethernet (PoE) IEEE 802.3af or 12V DC external
Power Consumption	8 W max
Video Input	1 analog composite video (BNC)
Video Encoding	H.264, Motion JPEG
Resolution	Up to 4CIF (704x576)
Frame Rate	Up to 30 fps
Audio	1 input, 1 output (analog)
Network Interface	10/100 Base-T Ethernet (RJ-45)
Supported Protocols	IPv4, IPv6, HTTP, HTTPS, FTP, SMTP, Bonjour, UPnP
Operating Temperature	0 °C to 50 °C (32 °F to 122 °F)
Humidity	10-85% RH (non-condensing)
Maintenance	Clean with dry soft cloth; avoid solvents
Safety	Use certified PoE or power adapter; do not block ventilation
Spare Parts & Repairability	No user-serviceable parts; contact Axis support for repairs
General	Designed for surveillance applications; mounts on wall or shelf

Frequently Asked Questions - P7210 AXIS

How do I connect the Axis P7210 to my network?

Connect the Ethernet cable from the device to a PoE switch or use the supplied power adapter. The device will obtain an IP address via DHCP by default. Use the Axis IP Utility software to find the device on your network.

How do I reset the Axis P7210 to factory defaults?

Press and hold the control button (located on the front panel) for about 5 seconds until the status LED flashes amber. Release the button, and the device will reboot with factory settings. The default IP address is set to DHCP.

Can I access the Axis P7210 remotely over the internet?

Yes, after setting up the device on your local network, you can configure port forwarding on your router to access the device via a public IP. It is recommended to enable HTTPS and set a strong password for secure access.

What video formats does the P7210 support?

The device supports H.264 and Motion JPEG video encoding. H.264 is more efficient for bandwidth and storage. You can choose the format and resolution in the video settings.

How do I update the firmware on the Axis P7210?

Download the latest firmware from the Axis support website. Log into the device's web interface, go to 'System' > 'Firmware Upgrade', and upload the downloaded file. Do not power off during the update.

Does the Axis P7210 support audio?

Yes, it has one audio input and one audio output (analog RCA). You can connect a microphone and a speaker for two-way audio communication.

What is the maximum resolution of the Axis P7210?

The maximum resolution is 4CIF (704x576 pixels) at up to 30 frames per second. Lower resolutions like CIF and QCIF are also available.

How do I mount the Axis P7210?

The device can be placed on a flat surface or wall-mounted using the provided bracket. Ensure ventilation holes are not blocked. Use appropriate screws for wall mounting.

Can I record video without a computer?

Yes, the Axis P7210 can stream and record directly to an FTP server or network storage if configured. It also supports edge storage via a microSD card (not included).

What is the warranty period for the Axis P7210?

Axis offers a standard 2-year limited warranty from the date of purchase. Check the warranty policy on the Axis website for detailed terms.

USER MANUAL P7210 AXIS

Video Encoder, and is applicable to firmware 5.40 and later. It includes instructionsforusingandmanagingtheproductonyournetwork. Previousexperienceofnetworkingwillbeofusewhenusingthis product.SomeknowledgeofUNIXorLinux-basedsystemsmayalsobe beneficial, for developing shell scripts and applications. A later version ofthisdocumentwillbepostedtotheAxiswebsite,asrequired.See alsotheproduct'sonlinehelp,availableviatheweb-basedinterface.

Liability

Everycarehasbeentakeninthepreparationofthismanual.Please inform your local Axis office of any inaccuracies or omissions. Axis CommunicationsABcannotbeheldresponsibleforanytechnicalor typographicalerrorsandreservestherighttomakechangestothe product and manuals without prior notice. Axis Communications AB makesnowarrantyofanykindwithregardtothematerialcontained withinthisdocument,including,butnotlimitedto,theimplied warranties of merchantability and fitness for a particular purpose. Axis Communications AB shall not be liable nor responsible for incidental or consequentialdamagesinconnectionwiththefurnishing,performance oruseofthismaterial.

IntellectualPropertyRights

Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at http://www.axis.com/patent.htmandoneor more additional patents or pending patent applications in the US and other countries.

Thisproductcontainslicensedthird-partysoftware.Seethemenuitem "About"intheproduct'suserinterfaceformoreinformation.

ThisproductcontainssourcecodecopyrightAppleComputer, Inc., under the terms of Apple Public Source License 2.0 (see http://www.opensource.apple.com/apsl). Thesourcecodeisavailable from http://developer.apple.com/darwin/projects/bonjour/

EquipmentModifications

Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe instructionsgivenintheuserdocumentation. Thisequipmentcontains nouser-serviceablecomponents.Unauthorizedequipmentchangesor modifications will invalidate all applicable regulatory certifications and approvals.

TrademarkAcknowledgments

Apple,Boa,Bonjour,Ethernet,InternetExplorer,Linux,Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,WindowsVistaandWWWarelegisteredtrademarksoftherespectiveholders.JavaandallJava-basedtrademarksandlogosaretrademarksorregisteredtrademarksofOracleand/oritsaffiliates.UPnP ^TM isacertificationmarkoftheUPnP ^TM ImplementersCorporation.

Support

Shouldyourequireanytechnicalassistance,pleasecontactyourAxisreseller.Ifyourquestionscannotbeansweredimmediately,yourresellerwillforwardyourqueriesthroughtheappropriatechannelstoensurearapidresponse.IfyouareconnectedtotheInternet,youcan:

• downloaduserdocumentationandsoftwareupdates
• find answers to resolved problems in the FAQ database. Search byproduct, category, orphrase
  •reportproblemstoAxissupportstaffbyloggingintoyourprivate supportarea
• chatwithAxissupportstaff(selectedcountriesonly)
• visitAxisSupportatwww.axis.com/techsup/

TableofContents

Hardware overview 4

Connectors 4

LED indicators 6

Accessing the product 8

Accessfromabrowser 8

AccessfromtheInternet 8

Settherootpassword 8

TheLiveViewpage 9

Media streams 12

HowtostreamH.264 12

MJPEG 12

AXISMediaControl(AMC) 12

Alternative methods of accessing the video stream 13

Setting up the product 15

Basic Setup 15

Video and Audio 16

Video Stream 16

Quadstream 17

Stream Profiles 17

Camera Settings 17

Privacy Mask 18

Overlay 18

Audio Settings 19

Audio Clips 20

Live View Config 21

PTZ (Pan Tilt Zoom) 24

Preset Positions 24

Advanced 25

Control Queue 25

Detectors 26

Camera Tampering 26

Motion Detection 26

Audio detection 27

Events 28

Setting Up an Action Rule 28

Recipients 29

Schedules 29

Recurrences 29

Recordings 30

Recording List 30

Continuous recording 30

System Options 32

Security 32

Date & Time 33

Network 34

Storage 38

Ports & Devices 39

Maintenance 40

Support 41

Advanced 42

Reset to factory default settings 42

Troubleshooting 44

Checking the firmware 44

Upgrading the firmware 44

Emergency recovery procedure 44

Symptoms, possible causes and remedial actions 45

Technical Specifications 49

Performance considerations 50

Hardwareoverview

1 Powerconnector
2 microSDcardslot
3 I/Oconnector
4 RS-485/RS-422
5 Controlbutton
6 Networkconnector(PoE)
7 Audioinput1
8 Audioinput2
9 Audiooutput1
10 Videoinputs
11 LEDindicators
12 Group1(4videoinputconnectors)
13 Group2
14 Group3
15 Group4

Connectors

Networkconnector-RJ-45Ethernetconnector.Sup portsPoweroverEthernet(PoE).Ashieldednetworkcable(STP)mustbe usedtoprotecttheproductagainstpowersurges.

Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).

Audio out (green) - 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A stereo connector must be used for the audio out.

SDcardslot-A s t a n d ad or high-capacity SD card (not included) can be used for local recording with removable storage. For instructions on how to insert and remove an SD card, pleasereferto the Installation Guide.

Note

Before removal, the SD card should be unmounted to prevent corruption of recordings. To unmount the SD card, go to Setup > System Options > Storage > SD Card and click Unmount.

Controlbutton-Thecontrolbuttonisusedfor:

- Connecting to an AXIS Video Hosting System service. See page 35. To connect, press and hold the button for about 1seconduntiltheStatusLEDflashesgreen.

Hardwareoverview

• Connecting to AXIS Internet Dynamic DNS Service. See page 35. To connect, press and hold the button for about3seconds.
• Resetting the product to factory default settings. See page 42.

Powerconnector-2-pinterminalblockforpowerinput.

I/Oconnector

DCpowerinput

RS-485/422connector

Note

For technical specifications, see page 49.

I/O terminal connector - Use in applications for e.g. motion detection, event triggering, time lapse recording and alarm notifications. In addition to an auxiliary power and a GND pin, the I/O terminal connector provides the interface to:

• Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will show as active (shown under System Options > Ports & Devices) if the alarm device is activated.
• Digital input — An alarm input for connecting devices that can toggle between an open and closed circuit, for example: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes active (shown under System Options > Ports & Devices).

Note

The I/O connector is connected to the housing (fan/heater) on delivery, and will trigger an input port event to indicate a fan or heater error when activated. See Events, on page 28 for information on how to set up an event.

Function	Pin	Notes	Specifications
GND	1	Ground
3.3VDCPower	2	Canbeusedtopowerauxiliaryequipment.Note:Thispincanonlybeusedaspowerout.	Maxload=250mA
Configurable (InputorOutput)	3-6	Digitalinput—ConnecttoGNDtoactivate,orleavefloating (unconnected)todeactivate.	0 to +40 V DC
		Digitaloutput—Internalconnectiontogroundwhen activated, floating (unconnected) when deactivated. If usedwithaninductiveload,e.g.arelay,adiodemustbe connectedinparallelwiththeload,forprotectionagainst voltagetransients.	Maxload=100mAMaxvoltage=+40VDC

Note

Pin3isl/OPort1, pin4isl/OPort2, pin5isl/OPort3 and pin6isl/OPort4.

A I/Oconfiguredasinput
B I/Oconfiguredasoutput

RS-485/RS-422 connector - Two 2-pin terminal blocks for RS-485/RS-422 serial interface used to control auxiliary equipment, e.g.PTZdevices.

TheRS-485/RS-422serialportcanbeconfiguredtosupport:

•Two-wireRS-485halfduplex
- Four-wireRS-485fullduplex
- Two-wireRS-422simplex
- Four-wireRS-422fullduplexpointtopointcommunication

FunctionPinNotes
RS-485/RS-422RX/TXA	1	(RX)ForfullduplexRS-485/RS-422(RX/TX)ForhalfduplexRS-485
RS-485/RS-422RX/TXB	2
RS-485/RS-422TXA	3	(TX)ForfullduplexRS-485/RS-422
RS-485/RS-422TXB	4

LEDindicators

LED	Color	Indication
Network	Green	Steadyforconnectiontoa100MBit/snetwork.Flashesfornetworkactivity.
	Amber	Steady for connection to a 10 MBit/s network. Flashes for network activity.
	UnlitNonetwork	con nection.
Status	GreenSteadygreenformormaloperation.
	Amber	Steadyduringstartupandwhenrestoringsettings.
	Red	Slowflashforfailedupgrade.

Hardwareoverview

Power	Green	Normaloperation.
	Amber	Flashesgreen/amberduringfirmwareupgrade.

Note

• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports&Devices>LED.Seetheonlinehelpformoreinformation.
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. This can be done under Setup > System Options > Maintenance.

Accessing the product

ToinstalltheAxisproduct, refertothel InstallationGuidesupplied with the product.

The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 49.

Note

• To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
• QuickTime ^TM is also supported for viewing H.264 streams and for audio.
• If your computer restricts the use of additional software components, the product can be configured to use a Java appletforviewingMotionJPEG.
• The Axis product includes (1) H.264 decoder license for viewing video streams and (1) AAC audio license. These licenses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensedcopies.

Accessfromabrowser

1. Startabrowser(InternetExplorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser's Location/Address field. To access the product from a Macintoshcomputer(MacOSX), click on the Bonjourtab and select the product from the drop-downlist.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For more information on how to discover and assign anIPaddress, refertotheInstallationGuide.

1. Enter your user name and password. If this is the first time the product is accessed, the root password must first be configured; for instructions see Set the root password, on page 8.

2. The product'sLiveViewpageappearsinyourbrowser.

Note

The layout of the Live View page may have been customized to meet specific requirements. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page.

Accessfromthelnternet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network>TCP/IPAdvanced.

For more information, please see NAT traversal (port mapping) for IPv4, on page 36. See also AXIS Internet Dynamic DNS Service at www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com\techsup

Settherootpas sword

To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which appears when the product is accessed for the first time.

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The HTTPS certificate ensures encrypted exchange of information.

To set the password via a standard HTTP connection, enter it directly in the first dialog.

TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:

Accessing the product

1. Click Create self-signed certificate.
2. Provide the requested information and click OK. The certificate is created and the password can now be set securely. All traffictoandfromtheproductisencryptedfromthispointon.
3. Enter a password and then re-enter to confirm the spelling. Click OK. The password has now been configured.

Note

• The default administrator user name root is permanent and cannot be deleted.
• If the password for root is lost, the product must be reset to the factory default settings. See Reset to factory default settings, onpage42.

TheLiveViewpage

If the Axis product has been customized to meet specific requirements, not all the items described below will appear in the Live View page. The following provides an overview of each available button.

Controls on the Live View page

The Stream Profile drop-down list allows you to select a customized or pre-programmed stream profile. Stream profiles are configured under Video & Audio > Stream Profiles. See Stream Profiles, on page 17.

Click Pulse to activate the output for a defined period of time, such as switching on an external light for 20 seconds.

ClicktheActive/Inactiveb uttonstomanuallystartandstopaconnecteddevice—e.g.switchanexternallight onandoff.

The Manual Trigger button can trigger an event directly from the Live View page. The button is configured underLiveViewConfig>ActionButtons.

Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.

The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clipandclickthePlaybutton.

Enable or disable the Gatekeeper by selecting On or Off from the drop-down list. The Gatekeeper is configured underSetup>Events>Gatekeeper, see .

AXISMediaControlviewertoolbar

The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC), on page 12 for more information. Thetoolbard display the following buttons:

The Play button connects to the Axis product and starts playing a media stream.

TheStopbuttonstopsthemediastream.

The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified intheAMCControlPanel.

Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboardtocancelfullscreenview.

The Record button is used to record the current video stream. The location where the recording is saved can be specified in the AMCControlPanel.

AMCAudiocontrols

AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when audio is enabled.

Speakerbutton—Clicktoturnthespeakersonoroff.

Microphonebutton-Clicktomuteorunmutethemicrophone.InSi mplex-NetworkCameraspeakeronlymode, clickthisbuttontostopsendingaudiototheproduct.

Usetheslidertocontrolthevolumeofthespeakersandthemicrophone.

Half-duplexmode

The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the AudiotabintheAMCControlpanel:

• Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.
• Togglemode: Clickoncetoswitchbetweentalkingandlistening.

Simplex-NetworkCameraspeakeronlymode

To send audio, the Talk and Microphone buttons must both be enabled. Click either button to stop audio transmission.

PTZControls

The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under SystemOptions>Security>Users.

With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.

Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mousepointer.

Click the Center mode button and click in the image to center the camera view on that position.

Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-defined buttons can also appear in the Control panel. See Controls, on page 25.

Select the video channel or a PTZ preset position to steer the camera view to the saved position. See PresetPositions,onpage24.

Click the Start Auto Track button to start autotracking directly from the Live View page. See .

Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the cameraviewtothatposition.

Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to zoom to that position.

Focus bar – Use the arrows to focus the camera, or click on a position on the bar to set the focus position. Using the focus bar will disable the product's autofocus. To re-enable, use the PTZ control panel which is opened by clicking theCtrlpanelbutton(seeabove).

Iris bar - Click on a position on the iris bar to change the degree to which the iris is opened. This will disable the product's auto iris. To re-enable, use the PTZ control panel which is opened by clicking the Ctrl panel button (see above).

The PTZ controls can be disabled under PTZ > Advanced > Controls, see Controls, on page 25.

Mediastreams

The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determinethetypeyouuse.

The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.

HowtostreamH.264

The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.

Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXISMediaControlare:

UnicastRTP	Thisunicastmethod(RTPoverUDP)isused forliveunicastvideo,especiallywhenitis importanttoalwayshaveanup-to-datevideo stream,evenifsomeimagesaredropped.	Unicastingisusedforvideo-on-demand transmissionsothatthereisnovideotraffic onthenetworkuntilaclientconnectsand requeststhestream.Notethatthereareamaximumof20 simultaneousunicastconnections.
RTPoverRTSP	Thisunicastmethod(RTPtunneledoverRTSP) is useful as it is relatively simple to configure firewallstoallowRTSPtraffic.
RTPoverRTSPoverHTTP	Thisunicastmethodcanbeusedtotraverse firewalls.Firewallsarecommonlyconfiguredto allowtheHTTPprotocol,thusallowingRTPto betunneled.
MulticastRTP	Thismethod(RTPoverUDP)shouldbeusedforlivemulticastvideo.Thevideostreamisal ways up-to-date,evenifsomeimagesaredropped.Multicasting provides the most efficient usage of bandwidth when there are large numbers of clientsviewingsimultaneously.Amulticastcannothowever,passanetworkro uterunlessthe router is configured to allow this. It is not possible to multicast over the Internet, for example. Notealsothatallmulticastviewerscountasoneunicastviewerinthemaximumtotalof20 simultaneousconnections.

AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMCControlPanel, can be changed and the options disabled, to suit specific requirements.

Note

H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

MJPEG

This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient to create stream that shows constantly updated motion.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS MediaControlinInternetExplorerinWindows.

AXISMediaControl(AMC)

AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.

Mediastreams

The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User's Manualformoreinformation.

The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:

• WindowsControlPanel(fromtheStartmenu)
  • Alternatively, right-click the video image in Internet Explorer and click Settings.

Alternativemethodsofaccessingthevideostream

YoucanalsoaccessvideoandimagesfromtheAxisproductinthefollowingways:

• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path http:///axis-cgi/jpg/image.cgi

• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:

• Unicast via RTP: axrtpu:///axis-media/media.amp

• UnicastviaRTSP:axrtsp:///axis-media/media.amp
• Unicast via RTSP, tunneled via HTTP: axrtsphttp:///axis-media/media.amp
• Multicast: axrtpm:///axis-media/media.amp

- QuickTime TM.Thefollowingpathscanbeused:

• rtsp:///axis-media/media.amp
• rtsp:///axis-media/media.3gp

Mediastreams

Note

•=IPaddress
•TheAxisproductsupportsQuickTime6.5.1andlater.
- QuickTimeaddslatencytothevideostream.
- It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

Settinguptheproduct

The Axis product can be configured by users with administrator or operator rights. Click Setup in the top right-hand corner of theLiveView page.

• Administratorshaveunrestrictedaccesstoallsettings.
  -OperatorshaveaccesstoallsettingsexceptSystemOptions

Seealsotheonlinehelp

BasicSetup

BasicSetupprovidesshortcutstothesettingsthat should be made before using the Axis product:

1.Users.Seepage32.
2.TCP/IP.Seepage34.
3. Date&Time.See page33.
4.VideoStream.Seepage16.
5. AudioSettings.See page 19.

The Basic Setup menu can be disabled from System Options > Security > Users.

VideoandAudio

The video and audio settings can be used to optimize video and audio quality. You can configure the following:

•Videostreamsettings.See page 16.
• Stream profiles. See page 17.
- Camerasettings.See page 17.
•Overlayimage.See page 18.
• Audiosettings.See page 19.
• Audioclips.See page20.

VideoStream

You can define the following video stream settings from Video & Audio > Video Stream:

• Image. See page16.
  •H.264.Seepage17.
  • M J P E G . S e e page17.

Note

Video stream can be configured for each channel including quad stream.

Image

You can modify the image resolution and compression, and rotate the image from the Image tab (Video & Audio > Video Stream). Setting the compression level affects the image quality and bandwidth; the lower the compression, the higher the image quality with higher bandwidth requirements.

To avoid bandwidth problems on the network, you can limit the frame rate allowed to each viewer. The maximum frame rate can be set to Unlimited, or you can limit the frame rate to a value.

An image or text can be superimposed over the image as overlay. See Overlay, on page 18.

Saveyoursettingsbeforetheycantakeeffect.

H.264

H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames, P-frames and B-frames. An I-frame is a complete image whereas P-frames and B-frames only contain the differences from previous/future frames.

The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidthrequirementsinsomecases, but may also have an adverse effect on image equality.

The bit rate can be set as Variable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it is possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected. You must save your settings before they cantake effect.

The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay Settings and enter the code #b in the field.

MJPEG

Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, themaximumframesizeshouldbesettoanoptimalvalue.

Quadstream

A Quad view displays images from all four channels on a single screen; where the images from each camera take up a quarter of the display area. It is possible to define settings for the video stream in quad view.

StreamProfiles

There are four pre-programmed stream profiles available for quick set up. The settings for these can be adjusted. New customized profiles can also be created. Each profile has adescriptivename, indicating its purpose.

• The stream profiles can be accessed from the Stream profile drop-down list in the Live View page.
• Toadd, copy, modify, and remove stream profiles go to Video & Audio > Stream Profiles.
• Toselectthedefaul t stream profile go to Live View Config > Stream Profile and choose the profile from the drop-down list.

Formoreinformationseetheonlinehelp

? onthispage.

CameraSettings

The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.

ImageAppearance

The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.

TheContrastcanbeadjustedusingtheslidebar.

Videoinput

• Enter a descriptive name for your video source in the Video source name field.
• The values in the Offset Adjustments fields affect the horizontal and vertical synchronization for the image. This can be used to eliminate any black border surrounding the image. High values, both negative and positive can put the image out of sync.
• De-interlacing - is used to improve video stream image quality from analog devices. Select any of the following options from the De-interlacing drop-down list. Select None if de-interlacing is not necessary; Blending for improved image quality that is not as processor intensive; Adaptive Interpolation performs de-interlacing of the video stream by applying different filters on the image. This may give a better result than Motion Adaptive Interpolation in rare cases; Motion Adaptive Interpolation performs de-interlacing of the video stream by applying different filters depending on the motion in different partsoftheimage.Thiswillinmostcasesresultinthebestimagequality.
• Antialiasing will minimize distortion known as aliasing, which happens when a high-resolution image is represented at a lower resolution.
• If your Axis product is to be connected in parallel with other equipment, disable video termination by selecting this option. Failuretodosocanimpairtheimagequality.

Imagesettings

Noise reduction - Set to On to enable noise reduction. Noise reduction may increase the amount of motion blur.

PrivacyMask

A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® ApplicationProgrammingInterface(API).

The Privacy Mask List (Video &t Audio > Privacy Mask) shows all the masks that are currentlyconfigured in the Axis product and indicates if they are enabled.

You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.

Formoreinformation,seetheonlinehelp

Note

Privacymaskisnotavailableforthequads inthequad.

tream. However, privacy masks configured on each channel will be displayed

Overlay

Overlays can be used to provide extra information and are superimposed over the video image. With overlay text it is possible to included at and time or view the current bitrate as overlay text.

To include the current bit rate as overlay text go to Video & Audio > Video Stream > Overlay Settings, select the Include text check box option, and enter the code #b in the field. See the online help 📋 forsupportedformats.

Note

Overlayisnotpossibleforquadstream.

Overlayimage

Anoverlayimagecanbeusedtoprovideextrainformation,ortomaskapartofthevideoimage.

To use your own image, such as a logo, first upload the image to the Axis product. Go to Video & Audio > Overlay Image, browse for and upload the image file on the computer. The file can then be selected from the Use overlay image drop-down list.

To place an overlay image at specific coordinates, go to Video & Audio > Video Stream and select the Include overlay image at coordinatescheckboxoptionandentertheXandYcoordinates.

Formoreinformationseetheonlinehelp

AudioSettings

The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.

Selectthedesiredaudiochannelfromthedrop-downlist.

AudioChannels

Select the type of audio transmission from the Audio mode: drop-down list (Video & Audio>Audio Settings). The different types are:

Full duplex - Simultaneous two-way audio allowing you to transmit and receive audio (talk and listen) at the same time. There is no echocancellation; if feedbackloops appear, try moving themicrophoneorthespeaker.

Half-duplex - Audio can be transmitted in both directions between the Axis product and the client computer, but only in one direction at a time. You must actively receive sound using the Talk/Listen button visible in the Live View page (see AXIS Media Control viewer toolbar). In Push-To-Talk mode, click and hold the button to speak and release it when done. In Toggle mode, click once to switch between speaking and listening. The Talk/Listen mode is configured from the Audio tab in the AMC control panel (see AXIS Media Control on page 12).

Simplex - Network Camera speaker only - Audio is transmitted from the client to the Axis product and played by the speaker connected to the product. To send audio, the Talk and Microphone buttons in the AMC toolbar must both be enabled. Click either buttonstopaudiotransmission.

Simplex - Network Camera microphone only - Audio captured by the microphone connected to the Axis product is transmitted from the product to one or more clients.

Formoreinformationaboutthesesettings,pleaseetheonlinehelp

Audiolnput

An external microphone or a line source can be connected to the product's Audio-in connector. Configure the audio input settings under Video & Audio > Audio Settings.

Source - Select Microphone for an external microphone or Line for a Line in device, e.g. an audio mixer for multiple microphones or amicrophonewithabuilt-inamplifier.

Microphone power - Microphone power should only be used with electric microphones that have no battery. This setting should not be enabled when using a dynamic or battery powered microphone.

Input gain - Control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal level in dB relativeto the full-scale input level.

• Green—thesignalisatagoodlevel.
• Yellow—thesignalisbecomingdistorted.
• Red—thesignalisdistorted.

Encoding-Selectdigitalaudioencodingformat.

• G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system.
• G726 is an unlicensed speech codec that is most commonly used within the security industry.

VideoandAudio

- AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included in the Axis product.

Sample rate - The number of times per second the sound is sampled. A higher sample rate will provide better audio quality, but also requires a greater bandwidth.

Bit rate - Set the required bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit ratemayhavelatencyordelay, butwillrequirelessbandwidth.

Formoreinformationaboutthesesettings,pleaseetheonlinehelp

AudioOutput

An external speaker can be connected to the product's Audio-out connector. The output can be used with high impedance headphones or connected to another amplifier with speakers.

Configure the audio output settings under Video & Audio > Audio Settings.

Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the soundistoohigh,choosealowerdB.

AudioClips

An audio clip is a sound file that can be played either when an event occurs or manually from the Live View page. Audio clips can be uploaded to the product recorded by a microphone connected to the product.

You can add, play, download, modify and remove audio clips from Video & Audio > Audio Clips. For more information see the onlinehelp ?

Note

Audio clips cannot be used if the product's audio functionality is enabled. The audio functionality is enabled on the Audio tabunderVideo&tAudio>VideoStream.

LiveViewConfig

You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of theLiveView page.

• Stream Profile. See page 17.
- DefaultViewerforBrowser.Seepage22.
• Viewer Settings. See page 22.
• Action Buttons. These are the buttons described in Controls on the Live View page, on page 9.
• User Defined Links. See page 22.
- OutputButtons.See page22.

Defaultliveviewvideo

Select the default video source to be displayed in the Live View page from Setup > Live View Config This could be one of the 4 video streams or Quad stream. See Quad stream, on page 17.

Defaultviewerforbrowsers

From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selectsthebestavailablecombination.

BrowserViewerDescription
WindowsInternetExplorer	AMC	RecommendedviewerinInternetExplorer(H.264/MotionJPEG)
	QuickTime	H.264
	Javaapplet	AslowerimagingalternativetoAMC.Requiresoneofthefollowinginstalledontheclient:•JVM(J2SE)1.4.2orhigher•JRE(J2SE)5.0orhigher
	Still image	Displays still images only. Click the Refresh button in your browser to view anewimage
Otherbrowsers	ServerPush	Recommendedviewerforotherbrowsers(MotionJPEG).
	QuickTime	H.264
	Javaapplet	A slower imaging alternative to Server Push (Motion JPEG only).
	Still image	Displays still images only. Click the Refresh button in your browser to view anewimage

For more information, please see the online help ②.

ViewerSettings

Options for the viewer are configured under Live View Config > Viewer Settings.

• The Show viewer toolbar option will display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the videoimageinyourbrowser.
• H.264decoderinstallation. The administratorcandisab leinstallationoftheH.264decoderincludedwithAXISMedia Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your Axisreseller.
• Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode.
• Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ controlpanel.
• Youcanenabler recording from the Live View page. The recordings are saved to the location specified in the AMC Control Panel.SeeAXISMediaControl(AMC),onpage12.

User DefinedLinks

To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to lin k to. When defining a web link do not remove the 'http://" from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.

OutputButtons

An output on the Axis product can be controlled directly from the Live View page, by enabling the display of output buttons. To display the output buttons in the Live View page, select the type of control to use for the port from the drop-down list under Live View Config > Output Buttons:

LiveViewConfig

• Pulse activates the output for a defined period of time. The pulse time can be set as short as 1/100 second, and as longas60seconds
• Active/Inactive displays two buttons (on/off). The output ports must first be configured under System Options> Ports & Devices > I/O Ports. See I/O Ports, on page 39.

PTZ(PanTiltZoom)

PresetPositions

A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways:

• By selecting the preset from the Preset positions drop-down list in the Live View Page.
• Whensettingupactionrules.Seepage28.
• WhensettingupGuardTour.See.
• WhensettinguptheGatekeeper.See

Toaddapresetposition:

1. GotoPTZ>PresetPositions.
2. Usethepan, tilt and zoom control, tosteer the camera view to the desired position.
3. Enter a descriptive name in the Current position field.
4. If required, select UsecurrentpositionasHome.
5. Click Add. The camera's position, iris and focus settings are saved as a preset position.

The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positionssetupwindow.

To set a customized home position, select Use current position as Home when adding a preset position. The user-defined home position will have (H) added, for example, Entrance (H). The default Home position, called "Home", will still be available.

The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time. Enter the length of time in the Return to home when inactive field and click Save. Set the time to zero to prevent the productfromautomaticallyreturningtotheH omeposition.

Toincludethepreset position nameint the overlay text, go to Video & Audio, select Include overlay text and enter the modifier #P in the field. For more information about modifiers, see File Naming & Date/Time Formats in the online help ?

Advanced

Limits

Define the pan, tilt, zoom and focus limits for the Axis product. Movements to the left and right, up and down, can be restricted to narrowtheareaundersurveillance.

Move speed sets the speed of the camera's pan and tilt movements. The default setting is maximum speed.

When using a joystick (or emulating one with the mouse) the Enable proportional speed setting can be used to reduce the maximum pan/tilt movement speed, i.e. the speed the camera view moves at when the joystick is pushed all the way out in any direction. This is usefulthentheviewiszoomedinonanobject.

Seetheonlinehelp

formoreinformation.

Controls

Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX® Application Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View page through the Ctrl panel button, see page 11.

Deselect the options under Enable/Disable controls to disable the pan, tilt, zoom, focus and iris controls.

ControlQueue

The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.

A user who belongs to a group (see Users, on page 32) with a higher PTZ priority can go before other users in the queue and take control of the product. The order of priority is as follows:

1. Administrator – An administrator takes over PTZ control regardless of who is first in queue. The administrator will be removed from the queue 60 seconds after the last PTZ control command.
2. Event – The Axis product can be configured to go to a preset position when triggered by an alarm (see). The event will immediately be placed first in the queue except when an administrator is in control.
3. Operator—Sameas administrator but with low erpriority
4. Guard Tour — A guard tour (see) has PTZ control for an indefinite period of time. It may be overridden by an operator, event or administrator. The guard tour will resume when higher priority groups leave the queue.
5. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed ontothenextviewerinqueue.

Note

• The administrator can enable and disable PTZ controls for selected users.
• To identify different users in the viewer group, cookies must be enabled on the client.

Detectors

CameraTampering

Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. Tosendanalarm, forexampleanemail, anactionrulemustbesetup.

Toconfiguretampering:

1. GotoDetectors>CameraTampering.
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarmsforknownconditionsthataffecttheimage.
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed, covered, or rendered severely out of focus.
   4.ClickSave.

Toconfiguretheproducttosendanalarmwhentamperingoccurs:

1. GotoEvents>ActionRules.
   2.ClickAddtosetupanewactionrule.
2. EnteraNamefortheactionrule.
3. Under Condition, select Detectors from the Trigger list.
4. Select Tampering from the list of detectors.
5. Select the video channel.
6. Optionally, select as schedule and set additional conditions
7. Select the action. To send an email, select Send Notification and select a Recipient from the list of defined recipients.

Note

The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state.

For more information on actions rules, see Events, on page 28.

MotionDetect ion

Motiondetectionisusedtogenerateanalarmwhenevermovementoccurs(orstops)intheview. Up windowscanbeconfigured:

• Include windows — target specific areas within the whole video image
• Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored)

Once configured, motion detection windows appear in the list of Detectors in Action rule setup. See Setting Up an Action Rule, on page28.

Note

Using themotiondetectionfeaturemaydecreasetheproduct'soverallperformance.

Detectors

Audiodetection

The Axis product can be configured to generate an alarm when audio rises above, falls below or passes the audio alarm level. The alarm level can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

1. GotoDetectors>AudioDetection.
   2.SettheaudioalarmlevelandclickSave.
2. Go to Events > Action Rules and set up an action rule, see Setting Up an Action Rule, on page 28.

Events

The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. The action rule will apply at specific periods called Schedules. It is possible to specify how often the action rule will recur. This is called Recurrences.

AvailableActionRuletriggersinclude:

• Detectors,forexampleaudiodetectionandmotiondetection,seeDetectors,onpage26
• Input Signal – when the product's I/O port receives a signal from an external device, such as a smoke detector or switch
• PTZ – when the product's pan/tilt/zoom controls are activated or when the view stops at a preset position
• Storage—whenastoragedeviceisavailable,lockedorfull
  •System—when the product is started
  • Time, see Recurrences, on page 29

Possible actions include:

• OutputPort—activateanoutputto,forexample,soundanalarmorlockadoor
• PlayAudioClip
• PTZ Control
• RecordVideo—recordvideoandsavetoaselectedstorage
• Send Images and Notifications – once recipients have been set up, a notification can be sent that an event has occurred
• S t a t u s L E D

SettingUpanActionRule

An action rule defines the conditions that must be met for the product to perform an action, for example record video or send email notifications. If multiple conditions are defined, all must be met to trigger the action.

The following example describes how to set up an action rule to send an email if there is movement in the product's field of view:

1. Go to Events > Action RulesandclickAdd.
2. SelecttheEnabl e rule option and enter a descriptive name for the rule.
3. SelectDetectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. This option is only available if a motion detection window has been configured, see.
5. Set one of the available pre-programmed time intervals from the Schedule drop-down list.
6. Select Send Notification from the Type drop-down list.
7. Select where to send the notification from the Recipient drop-down list.

To add additional criteria, select the Additional conditions option. Add and select the desired options as described above. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the triggers should be ignored before the action rule can be activated again.

To copy, modify or remove an action rule, select the action rule in the Action Rule List and click Copy, Modify or Remove.

Events

The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.

Formoreinformation,seetheonlinehelp

Recipients

Recipients receive image files and notification messages. A recipient can be an FTP, HTTP or TCP server, a network share or an email address.TCPserversareusedfornotificationmessagesonly.

Toaddarecipient:

1. Go to Events > Recipients and click Add.
   2.Enteradescriptivename
   3.SelectarecipientType.
   4.Entertheinformationneededfortherecipienttype.
   5.ClickTesttotesttheconnectiontotherecipient.
   6.ClickOK.

Schedules

An action can be set up to occur on a schedule. Included in the list are predefined schedules for after and during office hours, weekdaysorweekends.

Tocreateanewschedule:

1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
   3.ClickOK.

To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.

Recurrences

An action can be set up to recur a specific number of times in a period, for example every 2 minutes or every hour.

Tosetuparecurrence:

1. Go to Events > Recurrences and click Add.
   2.Enteradescriptivenameandrecurrencepattern.
   3.ClickOK.

To use the recurrence in an Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and thenselecttherecurrencefromtheseconddrop-downlist.

To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.

Recordings

The Axis product can be configured to record video continuously or according to an action rule:

• Tostartacontinuousrecording,seepage30.
• Tosetupactionrules,seepage28.
  •Toaccessrecordings,seeRecordingList,onpage30.
  • To configure camera controlled storage, see Storage, on page 38.

RecordingList

Recordings made to the SD card and network share are listed on the Recordings > List page. The list shows each recording's start date and time, duration and the event that triggered the recording.

Toplayordownloadarecording, followthesesteps:

1. Go to Recordings > List.
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take alongtimetocomplete.
3. Selecttherecording.
4. Click Play to play the recording, or click Download to download the recording.

Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped withthedateandtimetheyweredownloaded(thatis,notthedatethe recordingsweremade).

Note

To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can bedownloaded from www.axis.com/techsup/software

For detailed recording and video information, select a recording and click Properties.

Toremovearecording,selecttherecordingandclickRemove.

Continuousrecording

The Axis product can be configured to continuously save video to an SD card or network share. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings see Storage, on page 38.

Tostartacontinuousrecording,followthesesteps:

1. Go to Recordings > Continuous.
2. SelectEnabled.
3. Select from the SD cardornetworkshare from the Disklist.
4. Select a Stream profile to use for continuous recordings.
   5.ClickSavetosaveandstarttherecording.

Recordings

Note

If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of recordings.

SystemOptions

Security

Users

User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access theLiveViewpage.

The user list displays authorized users and user groups (access levels):

Viewer-AccesstotheLiveViewpage

Operator-AccesstotheLiveViewpageandtoallsettingsexceptSystemOptions

Administrator – Unrestricted access to all settings; can add, modify and remove other users.

Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need to login again and be configured to use this functionality.

Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.

Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.

Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made before using the Axis product.

ONVIF

ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems.

Bycreatingauseryouautomaticall yenableONVIFcommunication.UsetheusernameandpasswordwithaIONVIFcommunication withtheproduct.FormoreinformationseetheDeveloperpagesatwww.axis.com

IPAddressFilter

IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowedordeniedacces s to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.

The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses). The users from these IP addresses need to be specified in the user list with the appropriate access rights. See System Options > Security > Users.

HTTPS

The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.

A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only implemented after the installation of a signed certificate issued by a Certificate Authority.

To obtain a signed certificate from an issuing Certificate Authority, click Create Certificate Request. When the signed certificate is returned, click Install signed certificate to import the certificate. The properties of any certificate request currently resident in the productor installed can be viewed by clicking Properties.

To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.

Formoreinformation,seetheonlinehelp.

IEEE802.1X

IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices.IEEE802.1XisbasedonEAP(ExtensibleAuthenticationProtocol).

To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft InternetAuthenticationService.

In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital certificates using EAP-TLS (Extensible Authentication Protocol – Transport Layer Security). The certificates are provided by an Certification Authority (CA). You need:

• a CA certificate to validate the identity of the authentication server
• a CA-signed client certificate and a private key to authenticate the network device.

ToallowthenetworkdevicetoaccessanetworkprotectedbyIEEE802.1X:

1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the clientprivatekey.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
4. ChecktheboxtoenableIEEE802.1XandclickSave.

Certificates

CA Certificate	The CA certificate is used to validate the identity of the authentication server. Enter the path to the certificate directly, or locate the file using theBrowsebutton. Then click Upload. To remove a certificate, clickRemove.
Clientcertificate	The client certificate and private key are used to authenticate the network device. They can be uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client private key field if uploading one combined file. For each file, enter the path to the file, or locate the file using theBrowsebutton. Then click Upload. To remove a file, click Remove.
Clientprivatekey

Settings

EAPOLversion	SelecttheEAPOLversion(1or2)asu sedinyournetworkswitch.
EAPidentity	Enter the user identity (maximum 16 characters) associated with your certificate.
Privatekeypassword	Enterthepassword(maximum16characters)fortheprivatekey.
EnableIEEE802.1X	Checktheboxt oenabletheIEEE802.1Xprotocol.

AudioSupport

Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audio settings, see Audio Settings, on page 19.

Note

Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.

Date& Time

The Axis product's date and time settings are configured under System Options > Date & Time.

SystemOptions

Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).

To change the date and time settings, select the preferred Time mode under New Server Time:

• Synchronize with computer time sets date and time according to the computer's clock. With this option, date and timearesetonceandwillnotbeupdatedautomatically.
• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously. For information on NTP settings, see NTP Configuration, on page 35.
  If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration, on page 35.
• Set manually allows you to manually set date and time.

If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving timechanges.

The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.

Network

BasicTCP/IPSettings

The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version mustalwaysbeenabled.

IPv4AddressConfiguration

By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DCHP can update a DNS server, which when allows youtoaccesstheAxisproductbyname(hostname).

If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset the product to the factory default settings (see page 42) and then perform the installation again.

To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.

IPv6AddressConfiguration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.

ARP/Ping

The IP address can be set using ARP and Ping. For instructions, see the product's Installation Guide.

ARP/Ping is enabled by default. To disable, uncheck the box under System Options > Network > TCP/IP > Basic.

The ARP/Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is set. To reset the IPaddress, the product must be restarted to activate ARP/Ping for an additional twominutes.

Pinging the product is still possible when this service is disabled.

SystemOptions

AXISVideoHostingSystem(AVHS)

AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting

AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.

One-click enabled - Press the product's control button (see Hardware overview, on page 4) to connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.

Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.

AXISInternetDynamicDNSService

AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net

To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.

AdvancedTCP/IPSettings

DNSConfiguration

DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System Options>Network>TCP/IP>Advanced.

Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.

To make manual settings, select Use the following DNS server address and specify the following:

Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.

Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optionalandwillbeusediftheprimaryisunavailable.

NTPConfiguration

NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under SystemOptions>Network>TCP/IP>Advanced.

Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.

To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.

HostNameConfiguration

The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.

Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.

SelectUsethehostnametosetthehostnamemanually.

Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product's IP address changes.

Formoreinformation,seetheonlinehelp ?

Link-LocalIPv4Address

Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-suppliedIPaddressatthesametime.

This function can be disabled under System Options > Network > TCP/IP > Advanced.

HTTP

The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the defaultsetting, which is 80, any portion in the range 1024–65535 can be used.

HTTPS

The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any portion in the range 1024–65535 can be used.

To enable HTTPS, go to System Options > Security > HTTPS. For more information, see page 32.

NATtraversal(portmapping)forIPv4

A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the "outside", that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).

Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product.

NAT traversal is configured under System Options > Network > TCP/IP > Advanced.

Note

• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM.
• The router has many different names: "NAT router", "Network router", "Internet Gateway", "Broadband router", "Broadband sharing device" or "Home firewall" but the essential purpose of the device is the same.

Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM. NotethatUPnP ^TM must be enabled in the product (see System Options > Network > UPnP).

Use manually selected NAT router – Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the default router is selected.

Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is entered here, a port number is automatically selected when NAT traversal is enabled.

Note

• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to man ually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.

FTP

The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled underSystemOptions>Network>TCP/IP>Advanced.

Note

This FTP server has nothing to do with the product's ability to transfer images via FTP to other locations and servers.

RTSP

The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.

Note

H.264videostreamswillnotbeavailableiftheRTSPserverisdisabled.

SOCKS

SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be send to a destination outside the local network (for example the Internet).

SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help

QoS(QualityofService)

QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.

The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the Axis product can mark the following types of traffic: live video, live audio, event/alarm traffic and management traffic.

Note

LiveaudioDSCPwillbeequaltolivevideoDSCPifH.264overRTSPisused.

SMTP(email)

To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under SystemOptions>Network>SMTP(email).

Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter the necessary information.

SNMP

The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the groupofdevicesandmanagementstati onrunningSNMP.Communitynamesareusedtoidentifygroups.

TheAxisproductcanbeconfigured to support SNMP on the System Options > Network > SNMP page.

Dependingonthelevelofsec urityrequired,selecttheversiononSNMPtouse.

SNMPv1/v2provide the lowest level of security. The community name can be specified as a password for read or read/write access to all supported SNMP devices. The default password for the Read community is public and the default password for the Writecommunityiswrite.

Note

IfHTTPSisenabled,SNMPv1andSNMPv2cshouldbedisabled.

Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive them message.

SystemOptions

The following traps are available:

• C o l d s t a r t
- W a r m s t a r t
- Link up
- Authenticationfailed

SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

To use SNMP v3, HTTPS must be enabled, see HTTPS, on page 32. To enable SNMP v3, check the box and provide the initial user password.

Note

The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Resettofactorydefaultsettings,onpage42.

UPnP ^TM

TheAxisproductincludessupportforUPnP ^TM . UPn ^TM isenabledbydefaultandtheproductisautomaticallydetectedbyoperating systemsandclientsthatsupportthisprotocol.

UPnP™ canbedisabledunderSystemOptions>Network>UPnP TM.

RTP/H.264

The RTP port range and multicast settings are configured under System Options > Network > RTP.

The RTP port range defines the range of ports from which the video/audio ports are automaticallyselected.Formulticaststreams, onlycertainIPaddressesandportnumbersshouldbeused.

Select Always Multicast Video and/or Always Multicast Video to start multicast streaming without opening an RTSP session.

Bonjour

The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systemsandclientsthatsupportthisprotocol.

BonjourcanbedisabledunderSystemOp tions>Network>Bonjour.

Storage

SDcard

The SD/SDHC memory card (not included) is managed on the System Options > Storage page. Click SD card to open Storage Management.

Mounting is done automatically when the card is inserted or when the product boots. SD cards are normally preformatted when purchased, but if needed, click Format to format the card.

Format an SD card so that it can be written to one of two available options — VFAT and ext4. During the formatting any previous data stored on the disk will be lost. The recommended format is ext4, due to its resilience against data loss if the card is ejected or if there is abrupt power loss. A third-party ext4 driver or application is also needed to access the file system from Windows. Note that most SD cards are pre-formatted with vFAT when purchased. The Check Disk option is used to check for errors on the SD card and only works for the file system ext4. The Repair option repairs the SD card of errors in the file system ext4. For vFAT file systemuseacardreaderorPCtoperformcardmaintenance.

Note

To prevent corruption of recordings, the SD card should always be unmounted before removal.

SystemOptions

If the card's status shows as failed, click Check disk to see if the problem can be found and then try Repair.

To avoid filling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select then number of days or weeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

Formoreinformation,seetheonlinehelp

NetworkShare

Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common InternetFileSystem) and usethemforstorageofrecordings.

Toaddanetworkshare:

1. GotoSystemOptions>Storage.
   2.ClickNetworkShare.
2. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
3. Enter the name of the share in the Share field.
4. If required, select The share requires login and enter the user name and password.
   6.ClickConnect.

To clear all recordings and data from the Axis product's folder on the designated share, click Clear under Storage Tools.

To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings olderthanandselectthenumberofdaysorweeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

Ports&Devices

I/OPorts

The Axis product provides four configurable input and output ports for connection of external devices. For information on how to connect external devices, see Connectors, on page 4.

The I/O ports are configured under System Options > Ports & Devices > I/O Ports. Select the port direction (Input or Output). The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit.

Note

Therearefourl/Oportsforeachgroupofvideoinputconnectors.

COMPort

ThevideoencoderhasoneRS-485/RS-422serialport.Theportsupportsthefollowingmodes:

• Generic HTTP allows the video encoder to receive data and send commands via HTTP.
• Pan Tilt Zoom is used to control a PTZ device. The PTZ device requires a driver. See for more information. Drivers can be downloaded from www.axis.com
• Generic TCP/IPallows the Axis product to receive data and send commands via TCP/IP. Daisy chain server - Allows Daisy chainclientstocommunicatewiththeAxisproduct.SeealsoRS-485/RS-422connector,onpage43.

SystemOptions

Select the desired Port Type from the drop-down list. For more information on Serial Port Settings and Daisy Chain Port Settings seetheonline help

PortStatus

The list on the System Options > Ports & Devices > Port Status page shows the status of the product's input and output ports.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•thebootprotocol(DHCPorstatic)
- thestaticIPaddress
- thedefaultrouter
- thesubnetmask
- the syst e m t i m e
•theIEEE802.1Xsettings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 42.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the firmware, on page 44.

Support

SupportOverview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 44.

SystemOverview

To get an overview of the Axis product's status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. ManyofthecaptionsarelinkstotheproperSetuppage.

Logs&Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

SystemLog-Providesinformationaboutsystemevents.

Access Log – Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product(seebelow).

Server Report – Provides information about the product status in a pop-up window. The Access Log is automatically included intheServerReport.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF-8 format. Select the Include snapshot with default image settings option to includeasnapshotoftheproduct's Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should alwaysbeincludedwhencontactingsupport.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or whencontactingAxisSupport.

Connection List - Lists all clients that are currently accessing mediastreams.

CrashReport-Generatesanarchivewithdebu gginginformation.Thereporttakesseveralminutestogenerate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails.

SystemOptions

Advanced

Scripting

Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.

Caution

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page 42.

Formoreinformation,seewww.axis.com/developer

FileUpload

Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go toSystemOptions>Advanced>FileUpload.

Uploaded files are accessed through http:///local// where is the selected user group (viewer, operator or administrator) for the uploaded file.

PlainConfig

Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this page.Helpisavailablefromthestandardhelppages.

To open Plain Config, go to System Options > Advanced > Plain Config.

Resettof actiondefaultsettings

Thiswillresetallparameters,includingthelPaddress,tothefactorydefaultsettings:

1. Disconnectpowerfromtheproduct.

SystemOptions

1. Press and hold the Control button and reconnect power (see Hardware overview, on page 4).
2. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber.
3. Release the Control button. The process is complete after about 1 minute (when the status indicator turns green). The product has been reset to the factory default settings. The default IP address is 192.168.0.90
4. Re-assignthelPaddress.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.

Troubleshooting

Checkingthefirmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

Toupgrade, followtheseinstructions:

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website atwww.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergencyrecoveryprocedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product's label.

1. In UNIX/Linux, type the following from the command line:

arp-s<IPaddress><serialnumber>temp
ping-s408<IPaddress> 

InWindows, typethefollowing from acommand/DOSprompt:

arp-s<IPaddress><serialnumber>  
ping-1408-t<IPaddress> 

1. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
2. Open a browser and type in the product's IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.
3. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.
4. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

ProblemssettingthelPaddress
WhenusingARP/Ping	Trytheinstallationagain.TheIPaddressmustbesewithintwominutesafterpowerhasbeen appliedtotheproduct.EnsurethePinglengththissetto408.SeethelInstallationGuidefor detailedinstructions.
Theproductislocatedona differentsubnet	IfthelPaddressintendedfortheproductandthelPaddresssofthecomputerusedtoaccessthe product are located on different subnets, you will not be able to set the IP address. Contact your networkadministratortoobtainanIPaddress.
ThelPaddressisbeingused byanotherdevice	DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS window,typepingandthelPaddresssoftheproduct:If you receive: Replyfrom:bytes=32;time=10... thismeansthatthelPaddressmayalreadybeinusebyanotherdeviceonthenetwork. Obtain a new IP address from the network administrator and reinstall the product.If you receive: Request timed out, this means that the IP address is available for usewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconflict withanotherdeviceonthe same subnet.	The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin	When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser's address field.
ThelPaddresshasbeen changedbyDHCP	If the product and the client are on the same network, run AXIS IP Utility to locate the product.Identifytheproductusingitsmodelorserialnumber.MovetheAxisproducttoanisolatednetwork,ortoonewithnoDHCPorBOOTPserver.SettheIP addressagain,usingAXISIPUtilityorARP/Ping(seethelInstallationGuide).OpentheSetuppages anddisabledDHCPintheTCP/IPsettings.Returntheproducttothemainnetwork.Theproduct nowhasafixedIPaddresssthatwillnotchange.
Certificateerrorwhenusing IEEE802.1X	Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe synchronized with an NTP server. See Date & Time, on page 33.
Theproductisaccessiblelocallybutnotexterna Ily
Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis product, see NAT traversal (port mapping) for IPv4, on page 36. The router must support UPnPTM.
Firewallprotection	Check the Internet firewall with your network administrator.
Defaultroutersrequired	Checkifyouneedtoconfiguretheroutersettings.
ProblemswiththeH.264format
NoH.264displayedinthe client	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 12.In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
NomulticastH.264 displayedintheclient	CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct are valid for your network.Check with your network administrator to see if there is a firewall preventing viewing.

Troubleshooting

MulticastH.264only accessiblebylocalclients	Checkifyourroutersupportsmulticasting,orifteroutersettingsbetweentheclientandthe product need to be configured. The TTL (Time To Live) value may need to be increased.
PoorrenderingofH.264 images	Colordepthsetincorrectlyonclients.Setto16-bitor32-bitcolor.If text overlays are blurred, or if there are other rendering problems, you may need to enable AdvancedVideoRenderingfromvtheVideotabintheAMCControlPanel.Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe downloadedfromthemanufacturer'swebsite.
Colorsaturationisdifferent inH.264andMotionJPEG	Modifythesettingsforyourgraphicsadapter.Refertoheadapter'sdocumentationformore information.
Lowerframeratethan expected	Reducethenumberofapplicationsrunningontheclientcomputer.Limitthenumberofsimultaneousviewers.Check with the network administrator that there is enough bandwidth available.CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly keyframes.
	Lowertheimageresolution.
Whydolnotgetmaximum framespersecond?	SeePerformanceconsiderations,onpage50.Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis product. SeeTechnicalSpecifications,onpage 49.
Imagedegeneration	Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab tomodifytheGOVlength.

StatusandNetworkindicatorLEDsareflashingredrapidly

Hardwarefailure	ContactyourAxisreseller.
Status indicator LED is flashing red and the product is inaccessible
Afirmwareupgradehas beeninterruptedorthe firmwarehasotherwisebeen damaged	See Emergency recovery procedure, on page 44.
Noimagesdisplayedonwebpage
ProblemswithAXISMedia Control(InternetExplorer only)	Toenabletheupdatingof videoimagesinInternetExplorer,setthebrowsertoallowActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
Installationofadditional ActiveXcomponent restrictedorprohibited	Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go to Setup > Live View Config and select Java applet under Default viewer.
Videoandimageproblems,general
Imagetoodarkortoolight	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and Setup>Video&Audio>CameraSettings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering theframerateortheuploadperiod.

Troubleshooting

Slow image update	Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect theperformanceoftheAxisproduct.
Poor performance	Poor performance may be caused by heavy network traffic, multiple users accessing the product, lowperformanceclients,useoffeaturessuchasmotiondetection,eventhandlingoruploaded applications.
Poorqualitysnapshotimages
Screenincorrectly configuredonyourcomputer	Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colorswillproduceditheringartifactsintheimage.
Overlayimageisnotdisplayed
Incorrectsizeorlocationof overlayimage	The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settingsintheonlinehelpformoreinformation.
Browserfreezes
Firefoxcansometimes freezeonaslowcomputer	Lowertheimageresolution
Problemsuploadingfiles
Limited space	There is only limited space available for the upload of your own files. Delete existing files to free upspace.
MotionDetectiontriggersunexpectedly
Changesinluminance	Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity settingtoavoidproblemswithluminance.
Noaudio
Incorrectsetup	Check the sound card in the computer. Ensure that mute is not selected and that the volume settingsarecorrect.
Noaudioorverypooraudio quality	Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.
Pooraudioquality
CPUoverloaded	Reducethenumberoflistenersandviewers.Decreaseimageresolutionandcompression.
Unsynchronizedaudioand video	Synchronize the product's date and time settings with an NTP server. Go to Setup > System Options>Date&Time.
Distortedaudio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or usehalf-duplexmodeinstead.

Troubleshooting

Storageanddiskmanagementproblems

Videocannotberecorded

Check that the SD card is not write protected (thatis, readonly).

SDcardcannotbemountedReformattheSDcardandthenclickMount.

TechnicalSpecifications

Function/group	Item	Specifications
VideoEncoder	Model	AXISP7210(16channels)
	Pan/Tilt/Zoom	Wide range of analog PTZ cameras supported (drivers available for download at www.axis.com)100presets/camera,guardtour,PTZcontrolqueueSupportsWindowscompatiblejoysticks
Video	Video compression	H.264 (MPEG-4 Part 10/AVC) Baseline Profile (BP) and Main Profile (MP) Motion JPEG
	Resolutions	176x120to720x576,176x120to1536x1152forquadview
	FramerateH.26415fpsinquadview30/25(NTSC/PAL)fpsinallotherresolutions
	Framerate MotionJPEG	30/25(NTSC/PAL)fpsinallresolutions
	Videostreaming	Multi-streamH.264andMotionJPEG:OneH.264andoneJPEGstreamoneachchannel (32 streams in total) in full framerate individually configured streams in max. resolution at30/25fps;morestreamsifidenticalorlimitedinframerate/resolution.Controllable framerateandbandwidthVBR/CBRH.264
	Imagesettings	Compression,color,brightness,contrastRotation:90°,180°,270°AspectratiocorrectionMirroringofimagesTextandimageoverlayPrivacymaskEnhanceddeinterlacefilterVideoterminationAnti-aliasingTemporalnoisefiltering
Audio	Audiostreaming	Two-way,fullduplexandhalfduplex(mic/lineinput1/lineoutput)Two-way,fullduplexandhalfduplex(mic/lineinput2/lineoutput)
	Audio compression	In:AAC-LC 8 or 16 kHz 8-64 kbit/s G.711 μ-law PCM 8 kHz 64 kbit/s G.726 ADPCM 8 kHz 32 kbit/sor24kbit/sOut:G.711 μ-law PCM 8 kHz 64 kbit/s μ-law PCM 16 kHz 128 kbit/s G.726 ADPCM 8 kHz 32 kbit/sor24kbit/s
	Audio input/output	8externalmicrophoneonlineinputsand4lineoutputs
Network	Security	Password protection, IP address filtering, HTTPS* encryption, IEEE 802.1X network access control,digestauthentication,useraccesslog
	Supported protocols	IPv4/v6,HTTP,HTTPS*,QoSlayer3DiffServ,FTP,SMTP,Bonjour,UPnP,SNMPv1/v2c/v3(MIB-II),DNS,DynDNS,NTP,RTSP,RTP,TCP,UDP,IGMP,RTCP,ICMP,DHCP,ARP,SOCKS

TechnicalSpecifications

Function/group	Item	Specifications
System Integration	Application Programming Interface	OpenAPIforsoftwareintegration,includingVAPIX®fromAxisCommunicationsavailable at www.axis.com Includes the ONVIF specification available at www.onvif.orgSupportforAXISVideoHostingSystem(AVHS)withOne-ClickCameraconnection
	IntelligentvideoVidemotiondetection,activetamperingalarm
	AlarmtriggersAudio detection
	Alarm events	File upload via FTP, HTTP and emailNotificationviaemail,HTTPandTCPPTZpresetExternaloutputactivationPlayaudioclipPre-andpost-alarmvideobuffering
General	CasingStandalone,rackmountorwallmount
	Processor, memory	4xARTPEC-4,4x512MBRAM,4x128MBFlash
	Power	8-20VDC,max32W;4xPoweroverEthernetIEEE802.3afClass3,AXISPS-Ppower supplyUsethesuppliedmainsadaptoralimitedpowersource,whichratedpoweroutput doesnotexceedeither100Wor5A
	Connectors	16xanalogcompositevideoinputs(BNC)8xmonomicrophoneonlineinputs,6Vppmax(3.5mmjacks)4xmonoaudiooutput,2Vppmaxat1kohm(3.5mmjack)4x10BASE-T/100BASE-TXEthernet16xConfigurableexternalinputs/outputs(terminalblocks)4xRS-485/422fullduplex(terminalblocks)1xDCinputterminalblock
	Localstorage	4xmicroSD/SDHC
	Operating conditions	0 - 50 °C (32 - 122 °F)Humidity20-80%RH(non-condensing)
	Approvals	EN55022ClassB,EN61000-3-2,EN61000-3-3,EN55024,EN61000-6-1,EN61000-6-2 FCCPart15SubpartBClassB,ICES-0 03ClassB,VCCIClassB,C-tickAS/NZSCISPR22,KCCClassBUL/IEC/EN60950-1
	Weight	2540g
	Included accessories	Power supply, mounting and connector kits, Installation Guide, CD with installation and managementtools,softwareandUser'sManual,Windowsdecoderuserlicenses
	Dimensions (HxWxD)	45x440x165mm

Performanceconsiderations

When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the CPUreachesitsmaximum, thiswillalsoaffecttheframerate.

The following factors are among them most important to consider:

• High image resolution and/or lower compression levels result in larger images. Bandwidth affected.
• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.

TechnicalSpecifications

• AccessingMotionJPEGandH.264videostreamssimultaneously.Framerateandbandwidthaffected.
• Heavyusageofeventsettingsaffecttheproduct'sCPUload.Framerateaffected.
• Heavynetworkutilizationduetopoorinfrastructure.Bandwidthaffected.
  • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.