M7010 - Server AXIS - Free user manual and instructions

Product Type	Video Encoder (16 channels)
Model	M7010
Brand	Axis
Video Compression	H.264 (Baseline Profile, Main Profile) and Motion JPEG
Maximum Resolution	720x576 per channel; 1536x1152 for quad view
Frame Rate	Up to 15 fps at all resolutions
Video Inputs	16 analog composite (BNC)
Network Interface	4x 10/100 BASE-TX Ethernet with Power over Ethernet (PoE)
Serial Interface	4x RS-485/422 full duplex (terminal blocks)
Power Input	8-20 VDC, max 28 W
Power over Ethernet	IEEE 802.3af Class 3
Local Storage	4x microSD/SDHC slots
Dimensions (HxWxD)	45 x 440 x 165 mm
Weight	2540 g
Operating Temperature	0 - 50 °C (32 - 122 °F)
Humidity	20-80% RH (non-condensing)
Security	Password protection, IP address filtering, HTTPS, IEEE 802.1X network access control
Supported Protocols	IPv4/v6, HTTP, HTTPS, FTP, SMTP, Bonjour, UPnP, SNMP v1/v2c/v3, DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, ICMP, DHCP, ARP, SOCKS
PTZ Support	Wide range of analog PTZ cameras; 100 presets per camera, guard tour, PTZ control queue
Intelligent Video	Video motion detection, active tampering alarm
Included Accessories	Power supply, mounting and connector kits, Installation Guide, CD with software, Windows decoder user license
Certifications	EN55022 Class B, FCC Part 15 Subpart B Class B, ICES-003 Class B, VCCI Class B, C-tick, KCC Class B, UL/IEC/EN60950-1
Processor & Memory	4x ARTPEC-4, 4x 512 MB RAM, 4x 128 MB Flash

Frequently Asked Questions - M7010 AXIS

How many video channels does the Axis M7010 support?

The Axis M7010 supports 16 analog composite video channels via BNC connectors. It can encode all channels simultaneously.

Can the device be powered via PoE?

Yes, the Axis M7010 supports Power over Ethernet (PoE) IEEE 802.3af Class 3 on all four Ethernet ports. It can also be powered via an external 8-20 VDC power supply.

What is the maximum video resolution per channel?

Each channel supports resolutions up to 720x576 (PAL) or 720x480 (NTSC). For quad view (all four channels on one screen), the maximum resolution is 1536x1152.

How do I reset the Axis M7010 to factory defaults?

To reset to factory defaults, disconnect power, press and hold the Control button (see hardware overview), reconnect power, and continue holding the button for about 15 seconds until the Status LED flashes amber. Release the button; the process completes in about 1 minute.

What storage options are available for recordings?

The M7010 has 4 microSD/SDHC slots for local storage. Additionally, it supports network shares (NAS) using CIFS for storing recordings.

Can I connect PTZ cameras to this encoder?

Yes, the M7010 supports a wide range of analog PTZ cameras via its RS-485/422 serial interface. It includes 100 preset positions per camera, guard tour, and PTZ control queue.

Which video compression formats are supported?

The Axis M7010 supports H.264 (Baseline Profile and Main Profile) and Motion JPEG. Both can be streamed simultaneously.

How can I access the device remotely over the Internet?

Remote access can be set up using NAT traversal (UPnP) to automatically configure your router, or by registering with AXIS Internet Dynamic DNS Service. HTTPS encryption is recommended for secure access.

Does the M7010 have motion detection capabilities?

Yes, it features video motion detection with up to 10 configurable include/exclude windows. You can adjust sensitivity, object size, and history to trigger actions like recording or email alerts.

What is included in the box with the Axis M7010?

The package includes the power supply, mounting and connector kits, Installation Guide, CD with installation and management tools, and a Windows decoder user license for H.264 viewing.

USER MANUAL M7010 AXIS

Video Encoder, and is applicable to firmware 5.40 and later. It includes instructionsforusingandmanagingtheproductonyournetwork. Previousexperienceofnetworkingwillbeofusewhenusingthis product.SomeknowledgeofUNIXorLinux-basedsystemsmayalsobe beneficial, for developing shell scripts and applications. A later version ofthisdocumentwillbepostedtotheAxiswebsite,asrequired.See also the product's online help, available via the web-based interface.

Liability

Everycarehasbeentakeninthepreparationofthismanual.Please inform your local Axis office of any inaccuracies or omissions. Axis CommunicationsABcannotbeheldresponsibleforanytechnicalor typographicalerrorsandreservestherighttomakechangestothe product and manuals without prior notice. Axis Communications AB makesnowarrantyofanykindwithregardtothematerialcontained withinthisdocument,including,butnotlimitedto,theimplied warranties of merchantability and fitness for a particular purpose. Axis Communications AB shall not be liable nor responsible for incidental or consequentialdamagesinconnectionwiththefurnishing,performance or use of this material. This product is only to be used for its intended purpose.

IntellectualPropertyRights

Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at http://www.axis.com/patent.htmandoneor more additional patents or pending patent applications in the US and other countries.

Thisproductcontainslicensedthird-partysoftware.Seethemenuitem "About"intheproduct'suserinterfaceformoreinformation.

ThisproductcontainssourcecodecopyrightAppleComputer, Inc., undertheterms of Apple Public Source License 2.0 (see http://www.opensource.apple.com/apsl).Thesourcecodeisavailable from http://developer.apple.com/darwin/projects/bonjour/

EquipmentModifications

Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe instructionsgivenintheuserdocumentation. Thisequipmentcontains nouser-serviceablecomponents.Unauthorizedequipmentchangesor modifications will invalidate all applicable regulatory certifications and approvals.

TrademarkAcknowledgments

Apple,Boa,Bonjour,Ethernet,InternetExplorer,Linux,Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,WindowsVistaandWWWareregisteredtrademarksoftherespectiveholders.JavaandallJava-basedtrademarksandlogosaretrademarksorregistered trademarks of Oracle and/or its affiliates. UPn ^TM isacertific ation markoftheUPnP ^TM ImplementersCorporation.

Support

Shouldyourequireanytechnicalassistance ,pleasecontactyourAxisreseller.Ifyourquestionscannotbeansweredimmediately,yourresellerwillforwardyourqueriesthroughtheappropriatechannelstoensurearapidresponse.IfyouareconnetedtotheInternet,youcan:

- downloaduserdocumentationandsoftwareupdates

• find answers to resolved problems in the FAQ database. Search byproduct.category.orphrase
- report problems to Axis support staff by logging in to your private supportarea
- chatwithAxissupportstaff(selectedcountriesonly)
- visitAxisSupportatwww.axis.com/techsup/

TableofContents

HardwareOverview 4

Connectors 4

LED Indicators 5

AccessingtheProduct 6

Access from a Browser 6

AccessfromtheInternet 7

Set the Root Password 7

TheLiveViewPage 8

Media Streams 10

HowtoStreamH.264 10

MJPEG 10

AXISMediaControl(AMC) 10

Alternative Methods of Accessing the Video Stream 11

Setting Up the Product 13

Basic Setup 13

Video 14

VideoStream 14

Quad stream 15

Stream Profiles 15

Camera Settings 15

PrivacyMask 16

Overlay 16

Live View Config 18

PTZ (Pan Tilt Zoom) 20

PresetPositions 20

Advanced 20

ControlQueue 21

Detectors 22

CameraTampering 22

Motion Detection 22

Events 25

Setting Upan Action Rule 26

Recipients 26

Schedules 27

Recurrences 27

Recordings 28

Recording List 28

Continuous Recording 28

System Options 30

Security 30

Date & Time 31

Network 32

Storage 36

Maintenance 37

Support 38

Advanced 39

Reset to Factory Default Settings 39

Troubleshooting 40

CheckingtheFirmware 40

UpgradingtheFirmware 40

Emergency Recovery Procedure 40

Symptoms, Possible Causes and Remedial Actions 41

Technical Specifications 44

Performance Considerations 45

HardwareOverview

1. Videoinputconnectors
2. LEDindicators
3. Group1(4videoinputconnectors)
4. Group2
5. Group3
6. Group4
7. Powerconnector
8. SDmemorycardslot(microSD)
9. RS-485/RS-422connector
10. Controlbutton
11. Networkconnector(POE)

Connectors

Fortechnicalspecifications,see page44.

Networkconnector-RJ-45Ethernetconnector.SupportsPoweroverEthernet(PoE).

NOTICE

Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. Any network cables that are routed in outdoor environments or similar shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly grounded. See forregulatoryrequirements.

SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage.

NOTICE

To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System Options > Storage > SD Card and click Unmount.

Controlbutton-Thecontrolbuttonisusedfor:

• Connecting to an AXIS Video Hosting System page 3.2. To connect Press and hold the button for about 1 second until the Status LED flashes green.
• Connecting to AXIS Internet Dynamic DNS Service. See page33 . Toconnect,pressandholdthebuttonfor about3seconds.

- Resetting the product to factory default settings. See page39.

Powerconnector-2-pinterminalblockforpowerinput.

RS-485/RS-422 connector - Two 2-pin terminal blocks for RS-485/RS-422 serial interface used to control auxiliary equipment, e.g.PTZdevices.

LEDIndicators

LED	Color	Indication
Network	Green	Steadyforconnectiontoa100MBit/snetwork.Flashesfornetworkactivity.
	Amber	Steadyforconnectiontoa10MBit/snetwork.Flashesfornetworkactivity.
	UnlitNonetwork	connection.
Status	GreenSteadygreen	enformormaloperation.
	Amber	Steadyduringstartupandwhenrestoringsettings.
	Red	Slowflashforfailedupgrade.
Power	Green	Normaloperation.
	Amber	Flashesgreen/amberduringfirmwareupgrade.

Note

- The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports&Devices>LED.Seetheonlinehelpformoreinformation.

AccessingtheProduct

ToinstalltheAxisproduct, refertothel InstallationGuidesupplied with the product.

The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, SafariwithMacintoshandFirefoxwithotheroperatingsystems.See TechnicalSpecifications,onpage44 .To view streaming video Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.

The Axis product includes one (1) H.264 decoder license for viewing video streams. The license is automatically installed with AMC. The administratorcandisabletheinstallationofthedecoders,toppreventinstallationofunlicensedcopies.

Note

• QuickTime TM is also supported for viewing H.264 streams.
• If your computer restricts the use of additional software components, the product can be configured to use a Java appletforviewingMotionJPEG.

AccessfromaBrowser

1. Startabrowser(InternetExplorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser's Location/Address field. To access the product from a Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For more information on how to discover and assign nanIPaddress, refertothelInstallationGuide.

1. Enter your user name and password. If this is the first time the product is accessed, the root password must first be configured;forinstructionssee SettheRootPassword,onpage7 .
2. The product'sLiveViewpageappearsinyourbrowser.

Note

The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured heremaydifferfromthosedisplayedin yourownLiveViewpage.

AccessingtheProduct

AccessfromtheInternet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options > Network>TCP/IPAdvanced.

Formoreinformation,pleasesee NATtraversal(portmapping)forIPv4,onpage34 .SeealsoAXISInternetDynamicDNSServiceat www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup

SettheRootPassword

TogainaccesstotheAxisproduct,youmustsetthe password for the default administrator user root. This is done in the Configure Root Password dialog, which appears when the product is accessed for the first time.

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The HTTPS certificate ensures encrypted exchange of information.

Tosetthepasswordviaast andard HTTP connection, enter it directly in the first dialog.

Tosetthepasswordvi aanencryptedHTTPSconnection,followthesesteps:

1. ClickCreates elf-signedcertificate.
2. Providet he requested information and click OK. The certificate is created and the password can now be set securely. All traffictoandfromtheproductisencryptedfromthispointon.
3. Enter a password and then re-enter to confirm the spelling. Click OK. The password has now been configured.

Note

• The default administrator user name root is permanent and cannot be deleted.
• If the password for root is lost, the product must be reset to the factory default settings. See ResettoFactoryDefault Settings, onpage39 .

TheLiveViewPage

The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following provides an overview of each available control.

ControlsontheLiveViewPage

The Stream Profile drop-down list allows you to select a customized or pre-programmed stream profile. Stream profiles are configured under Video > Stream Profiles. See StreamProfiles, onpage15 .

The Manual Trigger button is used to trigger an action rule from the Live View page, see .

Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.

AXISMediaControlviewertoolbar

The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXISMediaControl(AMC),onpage10 formore information. Thetoolbardisplaysthefollowingbuttons:

AccessingtheProduct

The Play button connects to the Axis product and starts playing a media stream.

TheStopbuttonstopsthemediastream.

The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified intheAMCControlPanel.

Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboardtocancelfullscreenview.

The Record button is used to record the current video stream. The location where the recording is saved can be specified intheAMCControlPanel.

PTZControls

The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under SystemOptions>Security>Users.

With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.

Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mousepointer.

Click the Center mode button and click in the image to center the camera view on that position. The center mode button could also be used to zoom in on a specific area. Click in the image and drag to draw a rectangle surrounding the areato bemagnified.Tozoomout,rotatethemousewheel.

Ctrl panel

Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-defined button scan also appear in the Control panel. See Controls, on page 20.

Select the video channel or a PTZ preset position to steer the camera view to the saved position. See PresetPositions,onpage20 .

Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the cameraviewtothatposition.

Zoom bar - Use the arrows to zoom in and out, or click on a positiononthebartozoomtothatposition.

Focus bar - Click on a position on the focus bar to set the focus position. This will disable the product's autofocus. To re-enable, use the PTZ control panel which is opened by clicking the Ctrl panel button (see above).

Iris bar - Click on a position on the iris bar to change the degree to which the iris is opened. This will disable the product'sautoiris.Tore-enable, use the PTZ control panel which is opened by clicking the Ctrl panel button (see above).

The PTZ controls can be disabled under PTZ > Advanced > Controls, see Controls, onpage20.

MediaStreams

The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the typeyouuse.

The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access videostreams directly, without going via theLiveViewpage.

HowtoStreamH.264

The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.

Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXISMediaControl are:

UnicastRTP	Thisunicastmethod(RTPoverUDP)isused forliveunicastvideo,especiallywhenitis importanttoalwayshaveanup-to-datevideo stream,evenifsomeimagesaredropped.	Unicastingisusedforvideo-on-demand transmission so that there is no video traffic onthenetworkuntilaclientconnectsand requeststhestream.Notethatthereareamaximumof20 simultaneousunicastconnections.
RTPoverRTSP	Thisunicastmethod(RTPtunneledoverRTSP) is useful as it is relatively simple to configure firewallstoallowRTSPtraffic.
RTPoverRTSPoverHTTP	Thisunicastmethodcanbeusedtotraverse firewalls.Firewallsarecommonlyconfiguredto allowtheHTTPprotocol,thusallowingRTPto betunneled.
MulticastRTP	This method (RTP over UDP) should be used for live multicast video. The video stream is always up-to-date,evenifsomeimagesaredropped.Multicasting provides the most efficient usage of bandwidth when there are large numbers of clientsviewingsimultaneously.Amulticastcannothewever,passanetworkrouterunlesstherouter is configured to allow this. It is not possible to multicast over the Internet, for example. Notealsothatallmulticastviewerscountasoneunicastviewerinthemaximumtotalof20 simultaneousconnections.

AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

Note

H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

MJPEG

This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS MediaControlinInternetExplorerinWindows.

AXISMediaControl(AMC)

AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.

The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User's Manual for more information.

The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:

• WindowsControlPanel(fromtheStartmenu)
  • Alternatively, right-click the video image in Internet Explorer and click Settings.

AlternativeMethodsofAccessingtheVideoStream

You can also access video and images from the Axis product in the following ways:

• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path http:///axis-cgi/jpg/image.cgi

• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:

• UnicastviaRTP:axrtpu:///axis-media/media.amp

• UnicastviaRTSP:axrtsp:///axis-media/media.amp
• Unicast via RTSP, tunneled via HTTP: axrtsphttp:///axis-media/media.amp
• Multicast: axrtpm:///axis-media/media.amp

-QuickTime TM.Thefollowingpathscanbeused:

• rtsp:///axis-media/media.amp
• rtsp:///axis-media/media.3gp

Note

•=IPaddress
•TheAxisproductsupportsQuickTime6.5.1andlater.
- QuickTimeaddslatencytothevideostream.
- It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

SettingUptheProduct

The Axis product can be configured by users with administrator or operator rights. To open the product's Setup pages, click Setup in thetopright-handcorneroftheLiveViewpage.

• Administratorshaveunrestrictedaccesstoallsettings.
• Operators have access to all settings except System Options

Seealsotheonlinehelp

BasicSetup

BasicSetupprovidesshortcutstothesettingsthat should be made before using the Axis product:

1.Users.See page30.
2.TCP/IP.See page32.
3. Date&Time.See page31.
4.VideoStream.See page14.

The Basic Setup menu can be disabled from System Options > Security > Users.

Video

It is possible to configure the following video features in your Axis product:

•Videostream.See page14.
- S t r e a mpage15. o files.See
- Camerasettings.See page15.
•Overlayimage.See page16.

VideoStream

You can define the following video stream settings from Video > Video Stream:

• l m a page14. S e e
  •H.264.See page14.
  • M J P Page615. See

Note

Video stream can be configured for each channel including quad stream.

Image

The default image settings can be configured under Video>Video Stream. Select the Image tab.

The followingsettingsareavailable:

• Resolution.Selectthedefaultresolution.
• Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
• Rotateimage.Ifrequired,theimagec anberotated.
  • Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be limited.
  • Overlay settings. See Overlay, on page16 .

ClickSavetoapplyt henewsettings.

H.264

H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-framesonlycontainthedifferencesfrompreviousframes.

The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse effect on image quality.

The bit rate can be set as Variable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it is possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected. You must save your settings before they can take effect.

The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay Settings and enter the modifier #b in the field.

MJPEG

Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, the maximum frame size should be set to an optimal value.

Quadstream

A Quad view displays images from all four channels on a single screen; where the images from each camera take up a quarter of the display area. It is possible to define settings for the video stream in quad view.

StreamProfiles

A stream profile is a set of pre-configured stream settings including resolution, compression, frame rate and overlay settings. Streamprofilescanbeused:

- Whensettinguprecordingusingactionrules,see

Events, onpage25 .

- Whensettingupacontinuousrecording,see

ContinuousRecording, onpage28 .

- In the Live View page – select the stream profile from the Stream profile drop-down list.

Four pre-programmed stream profiles are available for quick set up. Each pre-programmed profile has a descriptive name, indicating its purpose. If required, the pre-programmed stream profiles can be modified and new customized stream profiles can be created.

To create a new profile or modify an existing profile, go to Setup > Video > Stream Profiles.

To select a default stream profile for the Live View page, go to Setup > Live View Config.

CameraSettings

The Video > Camera Settings page provides access to advanced image settings for the Axis product.

ImageAppearance

The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.

The Contrast changes the relative difference between light and dark. It can be adjusted using the slider.

Videoinput

• Enter a descriptive name for your video source in the Video source name field.
• The values in the Offset Adjustments fields affect the horizontal and vertical synchronization for the image. This can be used to eliminate any black border surrounding the image. High values, both negative and positive can put the image out of sync.
• De-interlacing – is used to improve video stream image quality from analog devices. Select any of the following options from the De-interlacing drop-down list. Select None if de-interlacing is not necessary; Blending for improved image quality that is not as processor intensive; Adaptive Interpolation performs de-interlacing of the video stream by applying different filters on the image. This may give a better result than Motion Adaptive Interpolation in rare cases; Motion Adaptive Interpolation performs de-interlacing of the video stream by applying different filters depending on the motion in different parts of the image. This will in most cases result in the best image quality.

Video

• Antialiasing will minimize distortion known as aliasing, which happens when a high-resolution image is represented at a lower resolution.
• For each video input 75 Ohm video termination can be enabled/disabled via the product's web page at Video & Audio > Video Input > Video termination. These terminations are enabled on factory default. In cases where the product is to be connected in parallel with other equipment, for optimum video quality, it is recommended that termination be enabled for onlythelastdeviceinthevideosignalchain.

ImageSettings

Noise reduction - Set to On to enable noise reduction. Noise reduction may increase the amount of motion blur.

PrivacyMask

A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® ApplicationProgrammingInterface(API).

The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

Youcanaddanewmask,re-sizethemaskwiththemouse,chooseacolorforthemask,andgivethemaskaname.

Formoreinformation,seetheonlinehelp

Important

Adding many privacy masks may affect the product's performance.

Note

Privacy mask is not available for the quad stream. However, privacy masks configured on each channel will be displayed in thequad.

Overlay

Overlays are used to provide extra information, for example for forensic video analysis or during product installation and configuration. Overlays are superimposed over the video stream.

An overlay text can display the current date and time, or a text string. When using a text string, modifiers can be used to display information such as the current bit rate or the current frame rate. For information about available modifiers, see FileNaming&

Date/TimeFormats intheonlinehelp

Toenableoverlays:

1. Go to Video > Video Stream and select the Image tab.
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to theAxisproduc t,see OverlayImage.
3. To include date and time, select Include date and Include time.
4. Toinc lude a text string, select Include text and enter the text in the field. Modifiers can be used, see FileNaming&Date/TimeFormats intheonlinehelp
5. Select the text color, the text background color and the position of the overlay.
6. ClickSave.

To modify the date and time format, go to System Options > Date & Time. See Date&Time, onpage31

Note

Overlay is not possible for quad stream.

OverlayImage

An overlay image is a static image superimposed over the video stream. The image, for example company logo, is used to provide extrainformationortomaskapartoftheimage.

To use an overlay image, the image must first be uploaded to the Axis product:

1. Go to Video > Overlay Image.
2. Click Browse and browse to the file.
   3.ClickUpload.
3. Select the imagetouse from the Use overlay imagelist.
   5.ClickSave.

Todisplaytheoverlayimage:

1. Go to Video > Video Stream and select the Image tab.
2. Under Overlay Settings, select Include overlay image at the coordinates and enter the X and Y coordinates.
   3.ClickSave.

Forinformationaboutsupportedimageformats,seetheonlinehelp

LiveViewConfig

You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of theLiveViewpage.

• S t r e a mpage15r. o file.See
• DefaultViewerforBrowser.See page18.
  -ViewerSettings.See page19.
• Action Buttons. These are the buttons described in ControlsontheLiveViewPage,onpage8
  • User De fimagle risks.See

Defaultliveviewvideo

Select the default video source to be displayed in the Live View page from Setup > Live View Config This could be one of the 4 videostreamsorQuads stream.See Quadstream,onpage15 .

DefaultViewerforBrowsers

From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selectsth ebestavailablecombination.

BrowserViewerDescription
WindowsInternetExplorer	AMC	RecommendedviewerinInternetExplorer(H.264/MotionJPEG)
	QuickTime	H.264
	Javaapplet	A slower imaging alternative to AMC (Motion JPEG). Requires one of the followinginstalledontheclient:•JVM(J2SE)1.4.2orhigher•JRE(J2SE)5.0orhigher
	StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrosertoviewa newimage
Otherbrowsers	ServerPush	Recommendedviewerforotherbrowsers(MotionJPEG).
	QuickTime	H.264
	Javaapplet	A slower imaging alternative to Server Push (Motion JPEG only).
	StillimageDisplaysstillimagesonly.ClicktheRefreshbuttoninyourbrosertoviewa newimage

For more information, please see the online help 📋.

Viewer Settings

To configure options for the viewer, go to Live View Config > Viewer Settings.

• Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video imageinyourbrowser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your Axisreseller.
• Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode.
• Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ controlpanel.
• Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXISMediaControl (AMC), onpage10 .

User Defined Links

To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://" from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.

PTZ(PanTiltZoom)

PresetPositions

A preset position is a predefined view that can be used to quickly steer the camera to a specific location. Preset positions can be accessed in several ways:

• By selecting the preset from the Preset positions drop-down list in the Live View Page.
• Whensettingupactionrules.See page25.
• WhensettingupGuardTour.See.

Toaddapresetposition:

1. GotoPTZ>PresetPositions.
2. Usethepan, tilt and zoom control, tosteer the camera view to the desired position.
3. Enter a descriptive name in the Current position field.
4. If required, select UsecurrentpositionasHome.
5. Click Add. The camera's position, iris and focus settings are saved as a preset position.

The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setupwindow.

To set a customized home position, select Use current position as Home when adding a preset position. The user-definedhome position will have (H) added, for example, Entrance (H). The default Home position, called "Home", will still be available.

The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time. Enter the length of time in the Return to home when inactive field and click Save. Set the time to zero to prevent the product from automatically returning to the Home position.

To include the preset position name in the overlay text, go to Video, select Include overlay text and enter the modifier #P in the field.

Formoreinformationaboutmodifiers,see FileNaming&Date/TimeFormats intheonlinehelp

Advanced

Limits

Define the pan, tilt, zoom and focus limits for the Axis product. Movements to the left and right, up and down, can be restricted to narrowtheareaundersurveillance.

Move speed sets the speed of the camera's pan and tilt movements. The default setting is maximum speed.

When using a joystick (or emulating one with the mouse) the Enable proportional speed setting can be used to reduce the maximum pan/tilt movement speed, i.e. the speed the camera view moves at when the joystick is pushed all the way out in any direction. This is usefulthentheviewiszoomedinonanobject.

Seetheonlinehelp

formoreinformation.

Controls

Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX® Application Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View page through theCtrlpanelbutton,see page9.

Deselect the options under Enable/Disable controls to disable the pan, tilt, zoom, focus and iris controls.

ControlQueue

The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.

Auserwhobelongstoagroup(see Users, onpage30) with a higher PTZ priority cangobefore other users in the queue and take control of the product. The order of priority is as follows:

1. Administrator – An administrator takes over PTZ control regardless of who is first in queue. The administrator will be removed from the queue 60 seconds after the last PTZ control command.
2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events, onpage25). The event will immediately be placed first in the queue except when an administrator is in control.
3. Operator—Sameas administrator but with lower priority
4. Guard Tour - A guard tour (see) has PTZ control for an indefinite period of time. It may be overridden by an operator, event or administrator. The guard tour will resume when higher priority groups leave the queue.
5. Viewer - Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed ontothenextviewerinqueue.

Note

• The administrator can enable and disable PTZ controls for selected users.
• Toidentifydifferentusersintheviewergroup,cookiesmustbeabledontheclient.

Detectors

CameraTampering

Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. Tosendanalarm, forexampleanemail, anactionrulemustbesetup.

Toconfiguretampering:

1. GotoDetectors > CameraTampering.
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This can help prevent false alarmsforknownconditionsthataffecttheimage.
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed, covered, or rendered severely out of focus.
   4.ClickSave.

Toconfiguretheproducttosendanalarmwhentamperingoccurs:

1. GotoEvents>ActionRules.
   2.ClickAddtosetupanewactionrule.
2. EnteraNamefortheactionrule.
3. Under Condition, select Detectors from the Trigger list.
4. SelectTamperingfromthelistofdetectors.
   6.Selectthevideochannel.
5. Optionally, select as schedule and set additional conditions
6. Select the action. Tosendan email, select Send Notifi cation and select a Recipient from the list of defined recipients.

Note

The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state.

Formoreinformationonactionsrules,see Events,onpage25.

MotionDetect ion

Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.

Motion detection is configured by defining up to 10 Include and Exclude windows:

• Include windows — define areas where motion should be detected
• Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored).

Forinstructions,see SetupMotionDetectionWindows,onpage23

To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See Motion DetectionParameters, onpage23 .

Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. Form more information, see SettingUpanActionRule, on page 26.

Note

Usingthemotiondetectionfeaturemaydecreasetheproduct'soverallperformance.

SetUpMotionDetectionWindows

To set up a motion detection Include Window, follow these instructions:

1. GotoDetectors > MotionDetection.
2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter adescriptivename.
3. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired position) of the window.
4. Adjust the Object Size, History and Sensitivity profile sliders (see MotionDetectionParameters for details). Any detected motion within an active window is indicated by red peaks in the Activity window.
   5.ClickSave.

To exclude parts of the include window, select the Configure Excluded Windowsandpositiontheexcludewindowwithinthe includewindow.

To delete an include or exclude window, select the window in the list of windows and click Del.

MotionDetectionParameters

The parameters controlling motion detection are described in the table below:

Parameter	ObjectSize	History	Sensitivity
Description	Objectsizerelativetowindow size.	Objectmemorylength.	Differenceinluminance betweenbackground and object.
Highlevel(100%)	Onlyverylargeobjectstrigger motiondetection.	Anobjectthatappearsin thewindowt riggersmotion detectionforalongtime beforeitisconsideredas non-moving.	Ordinarycoloredobjectson ordinarybackgroundstrigger motiondetection.
Mediumlevel(50%)			Alargedifferenceinluminance isrequiredtotriggermotion detection.

Detectors

Lowlevel(0%)	Evenverysmallobjectstrigger motiondetection.	Anobjectthatappearsin thewindowtriggersmotion detectiononlyforaveryshort timebeforeitisconsideredas non-moving.	Onlyverybrightobjectson adarkbackgroundtrigger motiondetection.
Recommendedvalues	5–15%60–90%75–95%
Defaultvalues	15%90%90%

Note

• To trigger on small objects or movements, use several small motion detection windows rather than one large window and selectalowobjectsize.
• To avoid triggering on small objects, select a high object size.
• If no objects should appear in the Include Window, select a high history level. This will cause motion detection to triggeraslongastheobjectispresentinthewindow.
• To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.

Events

The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that defines how and when the action is triggered is called an Action Rule.

Available Action Rule triggers and conditions include:

• Applications – use installed applications to trigger the rule, see .
• Detectors

-MotionDetection—triggertherulewhenmotionisdetected,see

MotionDetection, onpage22

- Tampering – trigger the rule when tampering is detected, see CameraTampering, onpage22.

- Hardware

-VideoSignal—triggertheruleifvideosignalislost.

- Network — trigger the rule if network connection is lost or restored. This can for example be used to start recordingtotheSDcard.

- InputSignal

- Manual Trigger — trigger the rule using the Manual Trigger button in the Live View page, see ControlsontheLiveViewPage,onpage8 . This can for example be used to validate actions during product installation and configuration.

•PTZ

• Moving — trigger the rule when the camera view moves due to a PTZ operation. This can forexample be used as an additional condition to prevent an action rule triggered by motion detection to record video while the cameraviewmovesduetoaPTZoperation.
• Preset Reached — trigger the rule when the camera stops at a preset position. This can be for example be used with the SendImagesactiontouploadimagesfromthepresetposition.

•Storage

-Available—triggertherulewh enthestoragedeviceisunmountedorremoved.Thiscanforexamplebe usedtosendmaintenancenotifications.

• Full – trigger the rule when the storage device is full. Under normal operation, the oldest recordings will be overwritten to prevent the storage device from becoming full.
• Locked – trigger the rule if the storage device is locked (write protected).

•System

- System Initializing — trigger the rule when the product is being started. This can for example be used to send a notificationwhentheproductrestarts.

•Time

-Recurrence—triggertheruleperiodically,see uploadanimageevery5minutes.

Recurrences, onpage27 .This can forexamplebeused to

- Use Schedule – trigger the rule according to the selected schedule, see Schedules, onpage27.

Availableactionsinclude:

- PTZControl

-PresetPosition—gotoapresetposition.

Events

-GuardTour-startaguardtour,see.

• RecordVideo—recordvideotoaselectedstorage.
• SendImages— sendimagestoarecipient.
• Send Notifications – send a notification message to a recipient.

SettingUpanActionRule

An action rule defines the conditions that must be met for the product to perform an action, for example record video or send email notifications. If multiple conditions are defined, all must be met to trigger the action.

The following example describes how to set up an action rule to record video to a network share if there is movement in the camera's fieldofview.

Setupmotiondetectionandaddanetworkshare:

1. Go to Detectors > Motion Detection and configure a motion detection window, see page23
2. Go to System Options > Storage and set up the network share, see page37.

Setuptheactionrule:

1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.
5. Optionally, select a Schedule and Additional conditions, see below.
6. Under Actions, select Record Video from the Type drop-down list.
7. Select a Stream profile and configure the Duration settings as described below.
8. Select Network Share from the Storage drop-down list.

To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.

The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.

Formoreinformation,seetheonlinehelp

Recipients

Recipients receive media files and notification messages. The following recipients are available:

Recipient	Usewith action
Email	SendImagesSendNotification
FTP	SendImages

Events

HTTP	SendImagesSendNotification
NetworkShareSendImages
TCPSendNotification

Toaddarecipient:

1. Go to Events > Recipients and click Add.
   2.Enteradescriptivename
   3.SelectarecipientType.
   4.Entertheinformationneededfortherecipienttype.
2. Click Test to test the connection to the recipient.
   6.ClickOK.

Schedules

Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below.

Tocreateanewschedule:

1. Go to Events > Schedules and click Add.
   2.Enteradescriptivenameandtheinformationneededfora daily,weekly,monthlyoryearlyschedule.
   3.ClickOK.

TousethescheduleinanActionRule,select the schedule from the Schedule drop-down list in the Action Rule Setup page.

Recurrences

Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or every hour.

Tosetupar ecurrence:

1. Goto Events > Recurrences and click Add.
2. Enter a descriptive name and recurrence pattern.
   3.ClickOK.

To use the recurrence in an Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and thenselecttherecurrencefromtheseconddrop-downlist.

To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.

Recordings

The Axis product can be configured to record video continuously or according to an action rule:

•Tostartacontinuousrecording,see page28.
- Tosetupactionrules,see page26.
•Toaccessrecordings,see RecordingList,onpage28 .
• To configure camera controlled storage, see Storage,onpage36.

RecordingList

Recorded videos are listed on the Recordings > List page. The list shows each recording's start date and time, duration and the event that triggered therecording.

Toplayordownloadarecording, followthesesteps:

1. GotoRecordings>List.
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take alongtimetocomplete.
3. Selecttherecording.
4. Click Play to play the recording, or click Download to download the recording.

Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped withthedateandtimetheyweredownloaded(thatis,notthedatethe recordingsweremade).

Note

To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can bedownloaded from www.axis.com/techsup/software

For detailed recording and video information, select a recording and click Properties.

To remove a recording, select the recording and click Remove.

ContinuousRecording

The Axis product can be configured to continuously save video to a storage device. See Storage, onpage36 formoreinformation about storage devices. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove oldrecordings.

Tostartacontinuousrecording,followthesesteps:

1. GotoRecordings>Continuous.
2. SelectEnabled.
3. Select type of storage device from the Disk list.
4. Select a Stream profile to use for continuous recordings.
5. Click Save to save and start the recording.

Recordings

Note

If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.

SystemOptions

Security

Users

User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the liveView page.

Theuserlistdisplaysauthorizedusersandusergroups(accesslevels):

Viewer-AccesstotheLiveViewpage

Operator - Access to the Live View page and to all settings except System Options

Administrator – Unrestricted access to all settings; can add, modify and remove other users.

Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need to login again and be configured to use this functionality.

Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.

Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.

Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made before using the Axis product.

ONVIF

ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems.

Bycreatingauseryouautomaticall yenableONVIFcommunication.UsetheusernameandpasswordwithallONVIFcommunication withtheproduct.Formoreinformationseewww.onvif.org

IP Address Filter

IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowedordeniedacces s to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.

The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).

HTTPS

The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.

A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only implemented after the installation of a signed certificate issued by a Certificate Authority.

To obtain a signed certificate from an issuing Certificate Authority, click Create Certificate Request. When the signed certificate is returned, click Install signed certificate to import the certificate. The properties of any certificate request currently resident in the product or installed can be viewed by clicking Properties.

To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.

Formoreinformation,seetheonlinehelp

IEEE802.1X

IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices.IEEE802.1XisbasedonEAP(ExtensibleAuthenticationProtocol).

To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft InternetAuthenticationService.

In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an Certification Authority (CA). You need:

• a CA certificate to validate the identity of the authentication server
• a CA-signed client certificate and a private key to authenticate the network device.

ToallowthenetworkdevicetoaccessanetworkprotectedbyIEEE802.1X:

1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the clientprivatekey.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
4. ChecktheboxtoenableIEEE802.1XandclickSave.

Certificates

CA Certificate	The CA certificate is used to validate the identity of the authentication server. Enter the path to the certificate directly, or locate the file using theBrowsebutton. Then clickUpload. To remove a certificate, clickRemove.
Clientcertificate	The client certificate and private key are used to authenticate the network device. They can be uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use theClientprivate key field if uploading one combined file. For each file, enter the path to the file,or locatethe file using theBrowsebutton. Then clickUpload. To remove a file, clickRemove.
Clientprivatekey

Settings

EAPOLversion	Select the EAPOL version (1 or 2) as used in your network switch.
EAPidentity	Enter the user identity (maximum 16 characters) associated with your certificate.
Privatekeypassword	Enterthepassword(maximum 16characters)fortheprivatekey.
EnableIEEE802.1X	ChecktheboxtoenabletheIEEE802.1Xprotocol.

Date& Time

The Axis product's date and time settings are configured under System Options > Date & Time.

Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).

To change the date and time settings, select the preferred Time mode under New Server Time:

• Synchronize with computer time sets date and time according to the computer's clock. With this option, date and timearesetonceandwillnotbeupdatedautomatically.
• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously. For information on NTP settings, see NTP Configuration, on page 33.

If using a host name for the NTP server, a DNS server must be configured. See DNSConfiguration,onpage33 .

- Set manually allows you to manually set date and time.

If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving timechanges.

The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see FileNaming&Date/TimeFormats in the online help form information on how to create custom date and time formats. To include date and time in the overlay text, go to Video and select Include date and Include time.

Network

BasicTCP/IPSettings

The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version mustalwaysbeenabled.

IPv4AddressConfiguration

By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is then possible to access the Axis product by name (hostname).

If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset theproducttothefactorydefaultsettings(see page39)andthenperformtheinstallationagain.

To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.

IPv6AddressConfiguration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.

ARP/Ping

The IP address can be set using ARP and Ping. For instructions, see the product's Installation Guide.

ARP/Ping is enabled by default. To disable, uncheck the box under System Options > Network > TCP/IP > Basic.

The ARP/Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is set. To reset the IP address, the product must be restarted to activate ARP/Ping for an additional two minutes.

Pinging the product is still possible when this service is disabled.

AXISVideoHostingSystem(AVHS)

AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting

AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.

One-clickenabled-Presstheproduct'scontrolbutton(see HardwareOverview,onpage4)toconnecttoanAVHSserviceoverthe Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.

Always – The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.

AXISInternetDynamicDNSService

AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net

To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.

AdvancedTCP/IPSettings

DNSConfiguration

DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System Options>Network>TCP/IP>Advanced.

Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.

To make manual settings, select Use the following DNS server address and specify the following:

Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.

Primary/Secondary DNS server – Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optionalandwillbeusediftheprimaryisunavailable.

NTPConfiguration

NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under SystemOptions>Network>TCP/IP>Advanced.

Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.

To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.

HostNameConfiguration

The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.

Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.

SelectUsethehostnametosetthehostnamemanually.

Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product's IP address changes.

Formoreinformation,seetheonlinehelp

Link-LocalIPv4Address

Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-suppliedIPaddressatthesametime.

This function can be disabled under System Options > Network > TCP/IP > Advanced.

HTTP

The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the defaultsetting, which is 80, any port in therange 1024-65535 can be used.

HTTPS

The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any portion in the range 1024–65535 can be used.

To enable HTTPS, go to System Options > Security > HTTPS. For more information, see page30.

NATtraversal(portmapping)forIPv4

A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the "outside", that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).

Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product.

NAT traversal is configured under System Options > Network > TCP/IP > Advanced.

Note

• For NAT traversal to work, this must be supported by the router. The router must also support UPnP ^TM .
• The router has many different names: "NAT router", "Network router", "Internet Gateway", "Broadband router", "Broadband sharing device" or "Home firewall" but the essential purpose of the device is the same.

Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM. NotethatUPnP ^TM must be enabled in the product (see System Options > Network > UPnP).

Use manually selected NAT router – Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the defaultrouter is selected.

Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is entered here, a port number is automatically selected when NAT traversal is enabled.

Note

• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.

FTP

The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled under System Options > Network > TCP/IP > Advanced.

Note

This FTP server has nothing to do with the product's ability to transfer images via FTP to other locations and servers.

RTSP

The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.

Note

H.264videostreamswillnotbeavailableiftheRTSPserverisdisabled.

SOCKS

SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be send to a destination outside the local network (for example the Internet).

SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help ?

QoS(QualityofService)

QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.

The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the Axis product can mark the following types of traffic: live video, event/alarm traffic and management traffic.

SMTP(email)

To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under SystemOptions>Network>SMTP(email).

Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter thenecessaryinformation.

SNMP

The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMPcommunityisthe group of devices and management station running SNMP. Community names are used to identify groups.

The Axis product can be configured to support SNMP on the System Options > Network > SNMP page.

Depending on the level of security required, select the version on SNMP to use.

SNMP v1/v2 provides the lowest level of security. The community name can be specified as a password for read or read/write access to all supported SNMP devices. The default password for the Read community is public and the default password for the Writecommunityiswrite.

Note

If HTTPSisenabled, SNMPv1 and SNMPv2 should be disabled.

TrapsforSNMPv1/v2areusedb ytheAxisproducttosendmessagestoamanagementsystemonimportanteventsandstatus changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that shouldreceivethemessage.

The followingtrapsareavailable:

• C o l d s t a r t
• Warm start
• Link up
• Authenticationfailed

SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

TouseSNMPv3, HTTPSmustenabled, see HTTPS, onpage30 .ToenableSNMPv3, checktheboxandprovidetheinitialuser password.

Note

The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see ResettoFactoryDefaultSettings, onpage39 .

UPnPTM

TheAxisproductincludessupportforUPnP ^TM . UP nT ^M isenabledbydefaultandtheproductisautomaticallydetectedbyoperating systemsandclientsthatsupportthisprotocol.

UPnP ^TM canbedisabledunderSystemOptions>Network>UPnP TM.

RTP/H.264

The RTP port range and multicast settings are configured under System Options > Network > RTP.

The RTP port range defines the range of ports from which the video ports are automatically selected. For multicast streams, only certainIPaddressesandportnumbersshouldbeused.

Select Always Multicast Video to start multicast streaming without opening an RTSP session.

Bonjour

The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systemsandclientsthatsupportthisprotocol.

Bonjour can be disabled under System Options > Network > Bonjour.

Storage

SDCard

NOTICE

To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.

The Axis product supports SD cards with the following file systems:

• ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.
• vFAT – most SD cards are pre-formatted with vFAT when purchased.

If required, the SD card can be re-formatted to the desired file system. To format the SD card:

1. Insert the SD card in the SD card slot.
2. Go to System Options > Storage and click SD Card.
3. Click Format and select the desired file system.

Note

During formatting any previous data stored on the disk will belost.

Mounting is done automatically when the card is inserted or when the product is started. A manual mount is only required if the cardhasbeenunmountedandnotejectedandre-inserted.

TounmounttheSDcard:

SystemOptions

1. Go to System Options > Storage and click SD Card.
   2.ClickUnmount.
2. The cardcannowberemoved.

The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.

If the card's status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.

To avoid filling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select then number of days or weeks.

To stop writing to the card and protect recordings from being removed, select Lock under Recording Settings.

NetworkShare

Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common InternetFileSystem) and usethemforstorageofrecordings.

Toaddanetworkshare:

1. GotoSystemOptions>Storage.
   2.ClickNetworkShare.
2. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
3. Enter the name of the share in the Share field.
4. If required, select The share requires login and enter the user name and password.
   6.ClickConnect.

ToclearallrecordingsanddatafromtheAxisproduct'sf older on the designated share, click Clear under Storage Tools.

Toavoidfillingtheshare,itisrecommendedtore move recordings continuously. Under Recording Settings, select Remove recordings olderthanandselectthenumberofdaysorweeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•thebootprotocol(DHCPorstatic)
- thestaticlPaddress
- thedefaultrouter
- thesubnetmask
- the system time
•theIEEE802.1Xsettings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see ResettoFactoryDefaultSettings, onpage39

Forinformationaboutfirmwareupgrade,see UpgradingtheFirmware,onpage40

Support

SupportOverview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

Seealso Troubleshooting, onpage40

SystemOverview

To get an overview of the Axis product's status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. ManyofthecaptionsarelinkstotheproperSetuppage.

Logs&Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

SystemLog-Providesinformationaboutsystemevents.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product(seebelow).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included intheServerReport.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF-8 format. Select the Include snapshot with default image settings option to include a snapshot of the product's LiveVie w that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should alwaysbeincludedwhencontactingsupport.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or whencontactingAxisSupport.

ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails.

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page39.

Formoreinformation,seewww.axis.com/developer

FileUpload

Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go toSystemOptions>Advanced>FileUpload.

Uploaded files are accessed through http:///local// where is the selected user group (viewer, operator or administrator) for the uploaded file.

PlainConfig

Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this page. Help is available from the standard help pages.

To open Plain Config, go to System Options > Advanced > Plain Config.

ResettoFactoryDefaultSettings

This will reset all parameters, including the IP address, to the factory default settings:

1. Disconnectpowerfromtheproduct.
2. PressandholdtheControlbuttonandreconnectpower(see HardwareOverview, onpage4 ).
3. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber.
4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The product has been reset to the factory default settings. The default IP address is 192.168.0.90
5. Re-assignthelPaddress.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.

Troubleshooting

CheckingtheFirmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

UpgradingtheFirmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

Toupgrade, follow these instructions:

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website atwww.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providingthefeaturesareavailablein the new firmware) although this is not guaranteed by Axis Communications AB.

EmergencyRecoveryProcedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product's label.

1. In UNIX/Linux, typethefollowing from the commandline:

arp-s<IP address><serialnumber> temp
ping-s408 <IPaddress> 

InWindows, t y p the following from a command/DOS prompt (this may require that you run the command prompt as anadministrator):

arp-s<IP address><serialnumber>
ping-l408 -t<IPaddress> 

1. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
2. Open a browser and type in the product's IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.
3. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.
4. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

ProblemssettingthelPaddress

WhenusingARP/Ping	Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen appliedtotheproduct.EnsurethePinglengththissetto408.SeethelInstallationGuidefor detailedinstructions.
Theproductislocatedona differentsubnet	IfthelPaddressintendedfortheproductandthelPaddressofthecomputerusedtoaccessthe product are located on different subnets, you will not be able to set the IP address. Contact your networkadministratortoobtainanIPaddress.
ThelPaddressisbeingused byanotherdevice	DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS window,typepingandthelPaddressoftheproduct:If y o r e c i v e : Replyfrom:bytes=32;time=10... thismeansthatthelPaddressmayalreadybeinusebyanotherdeviceonthenetwork. ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.If you receive: Request timed out, this means that the IP address is available for usewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconflict withanotherdeviceonthe samesubnet.	The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin	When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser's address field.Ifthepasswordforrootislost,theproductmustberesettothefactorydefaultsettings.See ResettoFactoryDefaultSettings,onpage39 .
ThelPaddresshasbeen changedbyDHCP	If the product and the client are on the same network, run AXIS IP Utility to locate the product. Identifytheproductusingitsmodelorserialnumber.MovetheAxisproducttoanisolatednetwork,ortoonewithnoDHCPorBOOTPserver.SettheIP address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product nowhasafixedIPaddresssthatwillnotchange.
Certificateerrorwhenusing IEEE802.1X	Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe synchronizedwithanNTPserver.See Date &Time,onpage31 .
Theproductisaccessiblelocallybutnotexternally
Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis product,see NATtraversal(portmapping)forIPv4,onpage34 .TheroutermustsupportUPnP TM.
Firewallprotection	ChecktheInternetfirewallwithyournetworkadministrator.
Defaultrouter s required	Checkifyouneedtoconfiguretheroutersettings.
ProblemswiththeH.264format
NoH.264displayedinthe client	CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC ControlPanel(streamingtab).See AXISMediaControl(AMC),onpage 10 .In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Troubleshooting

NomulticastH.264displayedintheclient	Check with your network administrator that the multicast addresses used by the Axis product arevalidforyournetwork.
	Check with your network administrator to see if there is a firewall preventing viewing.
MulticastH.264onlyaccessiblebylocalclients	Checkifyourroutersupportsmulticasting,orifteroutersettingsbetweentheclientandthe product need to be configured. The TTL (Time To Live) value may need to be increased.
PoorrenderingofH.264images	Colordepthsetincorrectlyonclients.Setto16-bitor32-bitcolor.
	Iftextoverlaysareblurred,orifthereareotherrenderingproblems,youmayneedtoenable AdvancedVideoRenderingfromvtheVideotabintheAMCControlPanel.
	Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloadedfromthemanufacturer'swebsite.
Colorsaturationisdifferent inH.264andMotionJPEG	Modify the settings for your graphics adapter. Refer to the adapter's documentation for more information.
Lowerframeratethanexpected	Reducethenumberofapplicationsrunningontheclientcomputer.
	Limitthenumberofsimultaneousviewers.
	Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
	CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly keyframes.
	Lowertheimageresolution.
Whydolnotgetmaximumframespersecond?	See PerformanceConsiderations,onpage45 .
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product.See TechnicalSpecifications,onpage44 .
Imagedegeneration	Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the GOVlength.

Status and Network indicator LEDs are flashing red rapidly

Hardwarefailure	ContactyourAxisreseller.
Status indicator LED is flashing red and the product is inaccessible
Afirmwareupgradeh as beeninterruptedorthe firmwarehasotherwisebeen damaged	See EmergencyRecoveryProcedure,onpage40 .
Noimagesdisplayedonwebpage
ProblemswithAXISMedia Control(InternetExplorer only)	To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.
Installationofadditional ActiveXcomponent restrictedorprohibited	Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go to Setup > Live View Config and select Java applet under Default viewer.
Videoandimageproblems,general
Imagetoodarkortoolight	Check the video stream and camera settings under Setup > Video > Video Stream and Setup > Video>CameraSettings.

Troubleshooting

Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering theframerateortheuploadperiod.
Slow image update	Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect theperformanceoftheAxisproduct.
Poor performance	Poor performance may be caused by heavy network traffic, multiple users accessing the product, low performance clients, use of features such as motion detection, event handling or uploaded applications.
Poorqualitysnapshotimages
Screenincorrectly configuredonyourcomputer	Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colorswillproduceditheringartifactsintheimage.
Overlayimageisnotdisplayed
Incorrectsizeorlocationof overlayimage	The overlay image may have been positioned incorrectly or may be too large. See OverlayImage Settings intheonlinehelpformoreinformation.
Browserfreezes
Firefoxcansometimes freezeonaslowcomputer	Lowertheimageresolution
Problemsuploadingfiles
Limited space	There is only limited space available for the upload of your own files. Delete existing files to free upspace.
MotionDetectiontriggersunexpectedly
Changesinluminance	Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity settingtoavoidproblemswithluminance.
Storageanddiskmanagementproblems
Videocannotberecorded	CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemounted	ReformattheSDcardandthenclickMount.

TechnicalSpecifications

Function/group	Item	Specifications
VideoEncoder	Model	AXISM7010(16channels)
	Pan/Tilt/Zoom	WiderangeofanalogPTZcamerassupported(driversavailablefordownloadatwww.axis.com)100presets/camera,guardtour,PTZcontrolqueueSupportsWindowscompatiblejoysticks
Video	Video compression	H.264 (MPEG-4 Part 10/AVC) Baseline Profile (BP) and Main Profile (MP)MotionJPEG
	Resolutions	176x120to720x576176x120to1536x1152forquadview
	FramerateH.26415fpsinallresolutionss
	Framerate MotionJPEG	15fpsinallresolutions
	Videostreaming	Multi-streamH.264andMotionJPEG:OneH.264andoneJPEGstreamoneachchannel (8 streams per channel) in full framerate individually configured streams inmax.resolutionat15fps;morestreamsifidenticalorlimitedinframerate/resolutionControllableframerateandbandwidthVBR/CBRH.264
	Imagesettings	Compression,color,brightness,contrastRotation: 90^ , 180^ , 270^ AspectratiocorrectionMirroringofimagesTextandimageoverlayPrivacymaskEnhanceddeinterlacefilterVideoteminationAnti-aliasingTemporalnoisefiltering
Network	Security	Password protection, IP address filtering, HTTPS* encryption,IEEE802.1Xnetworkaccess control,digestauthentication,useraccesslog
	Supported protocols	IPv4/v6,HTTP,HTTPS*,QoSlayer3DiffServ,FTP,SMTP,Bonjour,UPnP,SNMPv1/v2c/v3(MIB-II),DNS,Dyn DNS,NTP,RTSP,RTP,TCP,UDP,IGMP,RTCP,ICMP,DHCP,ARP,SOCKS
System Integration	Application Programming Interface	Open API for software integration, including VAPIX® from Axis Communications available atwww.axis.comInclu destheONVIFspecificationavailableatwww.onvif.orgSupportforAXISVideoHostingSystem(AVHS)withOne-ClickCameraconnection
	IntelligentvideoVideomotiondetection,activetamperingalarm
	Alarme vents	Fileup loadviaFTP,HTTPandemailNotificationviaemail,HTTPandTCPPTZpresetExternaloutputactivationPre-andpost-alarmvideobuffering

TechnicalSpecifications

Function/group	Item	Specifications
General	CasingStandalone,rackmountorwallmount
	Processor, memory	4xARTPEC-4,4x512MBRAM,4x128MBFlash
	Power	8-20VDC,max28W;4xPoweroverEthernetIEEE802.3afClass3,AXISPS-Ppower supply
	Connectors	16xanalogcompositevideoinputs(BNC)4x10BASE-T/100BASE-TXEthernet4xRS-485/422fullduplex(terminalblocks)1xDCinputterminalblock
	Localstorage	4 x micro S D / S D H C
	Operating conditions	0 - 50 °C (32 - 122 °F)Humidity20-80%RH(non-condensing)
	Approvals	EN55022ClassB,EN61000-3-2,EN61000-3-3,EN55024,EN61000-6-1,EN61000-6-2,FCC Part 15 Subpart B Class B, ICES-003 Class B, VCCI Class B, C-tick AS/NZS CISPR 22,KCCClassB,UL/IEC/EN60950-1
	Weight	2540g
	Included accessories	Power supply, mounting and connector kits, Installation Guide, CD with installation and management tools, software and User's Manual, Windows decoder user licenses
	Dimensions (HxWxD)	45x440x165mm

PerformanceConsiderations

When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the CPUreachesitsmaximum,thiswillalsoaffecttheframerate.

The following factors are among them most important to consider:

• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
- Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
- Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.
- Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.
- Heavy usage of event settings affect the product's CPU load. Frame rate affected.
• Heavy network utilization due to poor infrastructure. Bandwidth affected.
• Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.