Q: How to fill the water tank of the Narwal Flow?

To supply water to the Narwal Flow, you need to fill the clean water tank located on the robot. Steps: Open the lid of the clean water tank Pour clean water (non-demineralized) directly into the tank up to the MAX mark indicated on the tank Seal the lid tightly to prevent leaks during operation The Narwal Flow has a mop washing and drying function, which means that this water supply is used to automatically clean the cleaning pad during the working cycle. Make sure to fill the tank before each use or when the water level is low.

Q: Can I manually empty the dust bin of the robot?

Yes, the Narwal Freo X10 Pro has a dust bin with a removable and replaceable insert that you can take out and empty manually. However, the system is designed to primarily operate with automatic dust collection via the docking station. Here’s how the dust collection system works: Automatic collection via the station: When a vacuuming task starts or ends, the solid waste accumulated in the robot's dust bin is automatically sucked into the 1-liter dust bag of the docking station (suction power: 450 W). Manual collection via the app: You can trigger dust collection at any time by pressing the “Dust Collection” button in the Narwal mobile app. Manual emptying of the insert: If you prefer, you can remove the removable insert from the dust bin and empty it manually before the automatic collection. This is particularly useful if the bin is full before the cleaning is finished. The dust bin also contains a replaceable cleaning filter that can be cleaned or replaced as needed to maintain the robot's suction efficiency. Most users rely on the automatic collection via the station, which offers hassle-free management of the dust bin.

Question 1

How to connect the robot to its docking station?

Accepted Answer

To connect your Narwal Freo Z10 to its docking station, follow these steps:

Preparing the dock

Insert the cleaning tray into the dock and secure it
Position the dock with at least 45 cm of free space in front
Fill the clean water tank up to the MAX line
Install the detergent cartridge horizontally (remove the sealing sticker)
Insert the dust bag all the way to the bottom of the compartment

Installing the robot

Install the side brushes by pushing them into the color-coded slots until you hear a click
Remove the protective foam from the top of the robot
Push the robot into the dock with the side brushes facing outward

Confirming the connection

The dock will emit a beep confirming successful docking, and the robot will turn on with a voice message.

Status indicators

The control panel displays the status via the LEDs:

Stable white: standby mode or normal operation (connected)
Flashing white: starting, pairing, or updating
Stable red: error or disconnected

For full operation, download the Narwal app and pair the robot with your 2.4 GHz Wi-Fi network.

Question 2

How to configure the cleaning order or the order of rooms on the Narwal Flow?

Accepted Answer

The Narwal Flow does not allow you to set a fixed cleaning order for the robot. However, you have several options to organize cleaning according to your preferences:

Create sub-maps for rooms

During the initial mapping, the robot creates a map of your environment. Once mapping is complete, you can edit or manage all maps in the Narwal app, including creating sub-maps for different areas or rooms. This allows you to logically divide your home.

Launch tasks zone by zone

Instead of starting a global cleaning, you can launch cleaning tasks sequentially for each area or room. The robot will clean the selected area before returning to its base, and then you can launch the next task.

Use no-go zones

You can use no-go zones in the app to prevent the robot from accessing certain rooms. This allows you to indirectly control where the robot can navigate during a given task.

Automatic optimized route

When a task is launched, the robot chooses its own optimal route based on the layout of your home and the state of its battery. The intelligent assistant Freo Mind automatically adjusts cleaning parameters (suction, humidity, cycles) if you have activated it, but it does not impose a predefined order of rooms.

Question 3

How to clean and maintain the Narwal Freo X10 Pro in case of accumulated hair or shampoo?

Accepted Answer

The Narwal Freo X10 Pro is designed to automatically handle the cleaning of hair and shampoo thanks to its integrated washing station. Here’s how to maintain it:

Automatic mop washing

After each cleaning, the robot automatically returns to the station to wash the pads. You can also force the wash manually:

Via the station: Double-click the station button to start or cancel the wash
Via the app: Press "Wash the mop"

Important: Do not pull the robot forcibly during washing to avoid damage.

Dustbin and filter

Hair accumulates in the removable dustbin of the robot and in the collection station (power 450 W). When starting or finishing a task, solid waste is automatically sucked into the dust bag of the station. You can also manually trigger the collection via the app.

The replaceable cleaning filter installed in the bin should be regularly cleaned or replaced depending on your usage frequency.

Dust bag

The dust bag (capacity 1 liter) should be replaced when full. Depending on your usage, it can last several weeks to several months.

Drying

After the final wash, the robot returns to the station for automatic drying (power 65 W). The drying time is adjustable in the app.

Question 4

How to fill the water tank of the Narwal Flow?

Accepted Answer

To supply water to the Narwal Flow, you need to fill the clean water tank located on the robot.

Steps:

Open the lid of the clean water tank
Pour clean water (non-demineralized) directly into the tank up to the MAX mark indicated on the tank
Seal the lid tightly to prevent leaks during operation

The Narwal Flow has a mop washing and drying function, which means that this water supply is used to automatically clean the cleaning pad during the working cycle. Make sure to fill the tank before each use or when the water level is low.

Question 5

Can I manually empty the dust bin of the robot?

Accepted Answer

Yes, the Narwal Freo X10 Pro has a dust bin with a removable and replaceable insert that you can take out and empty manually. However, the system is designed to primarily operate with automatic dust collection via the docking station.

Here’s how the dust collection system works:

Automatic collection via the station: When a vacuuming task starts or ends, the solid waste accumulated in the robot's dust bin is automatically sucked into the 1-liter dust bag of the docking station (suction power: 450 W).
Manual collection via the app: You can trigger dust collection at any time by pressing the “Dust Collection” button in the Narwal mobile app.
Manual emptying of the insert: If you prefer, you can remove the removable insert from the dust bin and empty it manually before the automatic collection. This is particularly useful if the bin is full before the cleaning is finished.

The dust bin also contains a replaceable cleaning filter that can be cleaned or replaced as needed to maintain the robot's suction efficiency. Most users rely on the automatic collection via the station, which offers hassle-free management of the dust bin.

Question 6

How to disable the child lock on the Narwal Freo Pro vacuum robot?

Accepted Answer

The child lock on the Narwal Freo Pro prevents accidental use of the robot. There are two methods to disable it.

Method 1: Via the power button (physical method)

Make sure the robot is turned on.
Locate the power button on the top of the robot.
Press and hold this button for about 3 seconds until you hear a beep or the indicator changes.
Release the button to disable the child lock. The robot will now operate in normal mode.

Method 2: Via the Narwal app (recommended)

Open the Narwal app on your phone.
Go to the settings of your Freo Pro robot.
Select the Settings option then Security or Child Lock.
Disable the toggle to turn off the child lock.

Once the child lock is disabled, you will be able to use all the buttons and features of the robot normally, including controls via the app and the docking station. If you have trouble accessing the app, make sure your robot is properly connected to WiFi and that the app is up to date.

Question 7

How to disable voice recognition on the Narwal Freo Pro vacuum robot?

Accepted Answer

To disable voice recognition on your Narwal Freo Pro vacuum robot, follow the steps below:

Turn on your Narwal Freo Pro vacuum robot.
Open the Narwal mobile app associated with your device on your smartphone.
Make sure your robot is properly connected to the app.
Go to the Settings or Preferences menu in the app.
Find the Voice Recognition or Voice Command option.
Disable this option to turn off voice recognition.

Once this operation is completed, your robot will no longer listen to voice commands. If you encounter difficulties, check that your app and the robot's firmware are up to date.

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