Q: Why does my Familio 300L water heater produce very little hot water?

Your THERMOR Familio 300L water heater has a thermostatic limiter protection that restricts the output temperature to a maximum of 50°C for safety reasons (to prevent burns). If you observe very little hot water at the tap, first check: The set temperature - The factory setting is 70°C in the tank, but the water coming out of the tap cannot exceed 50°C . If your water does not exceed this temperature, it is normal for this model. The operation indicator - An orange light indicates that the water heater is in heating mode. A turned off light indicates a fault. Check that the green light is on (ACI system active). The safety group flow - Operate the safety group and the shut-off valve once a month to prevent clogging, which would reduce the hot water flow. The water quality - If your water is hard or of poor quality, annual professional maintenance (instead of every 2 years normally) is recommended to clean the steatite element. If after these checks the flow remains very low or the water does not reach 50°C , contact a professional to check the heating element or the safety group.

Q: Can I use any magnet for pairing the RIVA CHROME, or does it require a specific magnet?

No, you should not use just any magnet. Although the RIVA CHROME manual specifies that the magnet should be held for about 3 seconds on the receiver's holding area to pair, it does not specify the exact technical characteristics (magnetic strength, dimensions). To ensure the proper functioning of your heater: Contact THERMOR customer service to obtain the original replacement magnet or to check compatible specifications. A magnet that is too weak or too strong may not trigger the pairing correctly. The original magnet was designed to fit precisely in the receiver's holding area. If in doubt, we recommend ordering the official replacement part from the manufacturer rather than attempting a substitution that could damage the pairing system.

Question 1

Why does my Familio 300L water heater produce very little hot water?

Accepted Answer

Your THERMOR Familio 300L water heater has a thermostatic limiter protection that restricts the output temperature to a maximum of 50°C for safety reasons (to prevent burns).

If you observe very little hot water at the tap, first check:

The set temperature - The factory setting is 70°C in the tank, but the water coming out of the tap cannot exceed 50°C. If your water does not exceed this temperature, it is normal for this model.
The operation indicator - An orange light indicates that the water heater is in heating mode. A turned off light indicates a fault. Check that the green light is on (ACI system active).
The safety group flow - Operate the safety group and the shut-off valve once a month to prevent clogging, which would reduce the hot water flow.
The water quality - If your water is hard or of poor quality, annual professional maintenance (instead of every 2 years normally) is recommended to clean the steatite element.

If after these checks the flow remains very low or the water does not reach 50°C, contact a professional to check the heating element or the safety group.

Question 2

Can I use any magnet for pairing the RIVA CHROME, or does it require a specific magnet?

Accepted Answer

No, you should not use just any magnet. Although the RIVA CHROME manual specifies that the magnet should be held for about 3 seconds on the receiver's holding area to pair, it does not specify the exact technical characteristics (magnetic strength, dimensions).

To ensure the proper functioning of your heater:

Contact THERMOR customer service to obtain the original replacement magnet or to check compatible specifications.
A magnet that is too weak or too strong may not trigger the pairing correctly.
The original magnet was designed to fit precisely in the receiver's holding area.

If in doubt, we recommend ordering the official replacement part from the manufacturer rather than attempting a substitution that could damage the pairing system.

Question 3

The control panel does not pair with the radiator after replacing the batteries - how to perform the pairing?

Accepted Answer

After replacing the batteries in the control panel, you need to re-pair it with the RIVA CHROME radiator. Here is the procedure:

Pairing the control panel

On the radiator: Using a magnet, press the designated area of the receiver for about 3 seconds until the red light flashes.

On the control panel: Access the menu CF06 - association with receivers, then press the " + " button to send the pairing signal. The X2D symbol will briefly appear. Check that the radiator light stops flashing once the pairing is successful, then press OK to confirm.

Checking the link

To ensure that the pairing has worked correctly, go to the menu CF07 - radio test. The panel sends a signal to the receiver every 3 seconds; check that the radiator light flashes with each transmission. This confirms that the wireless communication is functioning properly.

Once the pairing is completed and verified, your radiator should operate normally with the control panel.

Question 4

How to change the bulb of the THERMOR EQUATEUR 2 radiator?

Accepted Answer

To change the bulb of your THERMOR EQUATEUR 2 radiator, follow these simple steps:

1. Safety first

Always unplug the device from the electrical outlet before any intervention to avoid any risk of electric shock.

2. Access the bulb

Locate the cover or panel that protects the bulb. On the EQUATEUR 2 model, it may be secured with screws or clips. Carefully remove it using a screwdriver if necessary.

3. Remove the faulty bulb

Once the cover is removed, gently unscrew or unclip the used bulb to take it out.

4. Install the new bulb

Get a bulb compatible with your model (check the manufacturer's technical specifications). Insert it into the socket and secure it by screwing or clicking it in place depending on the type of bulb.

5. Reattach the cover

Replace the cover or protective panel, ensuring it is properly secured with screws or clips to guarantee safety and proper functioning.

6. Check the operation

Plug the radiator back in and turn it on to check that the new bulb works correctly.

By following these steps, you will ensure a safe and effective replacement of the bulb in your THERMOR EQUATEUR 2.

Question 5

How to set the temperature on the weekly programming of the Thermor Équateur 2 radiator?

Accepted Answer

To set the temperature on the weekly programming of your Thermor Équateur 2 radiator, follow these precise steps:

1. Access the programming menu

Turn on your radiator and press the Menu or Program button to enter the weekly programming settings.

2. Select the day to program

Use the directional arrows to navigate to the day of the week you wish to configure.

3. Set the desired temperature

Once the day is selected, you will see the programmable time slots. For each time slot, use the arrows to increase or decrease the desired temperature.

4. Program the time slots

If your model allows it, set different time slots (morning, day, evening, night) with specific temperatures suited to your needs.

5. Confirm the settings

After setting the temperature for each time slot, confirm your choices by pressing the OK or Confirm button.

6. Repeat for other days

Repeat the same process for each day of the week where you want to customize the programming.

7. Exit the menu

Once all settings are made, exit the menu to return to normal display. Your radiator will now apply the programmed temperature according to the defined days and time slots.

These settings allow you to optimize your comfort while saving energy through precise temperature management.

Question 6

Why does the control panel of my THERMOR EQUATEUR 2 radiator light up briefly and then turn off, and the radiator does not start?

Accepted Answer

If the control panel of your THERMOR EQUATEUR 2 radiator lights up briefly and then turns off, and the radiator does not start, several causes may explain this behavior. Here’s how to identify and resolve the issue.

First, check the power supply. Make sure the radiator is properly plugged into a functional electrical outlet. Test the outlet by plugging in another device to confirm that it is delivering power. Also, check that the circuit breaker in your electrical installation has not tripped and is properly engaged. If you have a load shedding device to manage consumption peaks, ensure that it has not cut off the heating supply.

Unplug the radiator for a few minutes. This operation performs a complete electronic reset. After 2 to 3 minutes, plug the device back in. Upon the first power-up, the panel should light up, then after a few moments display the day, time, and default set temperature (19°C). This normal behavior shows that the device is initializing correctly.

Check that you are not in standby mode. If the radiator displays “OFF” and then turns off, it is intentionally going into standby. To turn on the radiator, press the activation button to switch to Comfort or Eco mode. The panel should remain lit and display the set temperature as well as the heating icon if the ambient temperature is below the defined setting.

Check the thermostat position and programming. Ensure that the selected heating mode is either Comfort or Eco, and not Frost Protection. If your radiator is connected to an external programmer or pilot wire, make sure the programmer is properly engaged in its housing and functioning correctly (check the condition of the batteries and fuse). If you are in programming mode, verify that the programmer is set to Comfort mode for the current day.

Wait 6 hours before assessing operation. During the first heating, a slight odor may appear: this corresponds to the evacuation of traces related to manufacturing and disappears after a few moments. Additionally, the EQUATEUR 2 radiator requires a minimum of 6 hours for the temperature to stabilize. This is normal: your radiator operates with thermal inertia and gradually adapts to detected absences from the first week.

Check the installation conditions. Ensure that the radiator is not located in a draft that would disrupt its regulation. The ventilation grilles should not be obstructed. Also, check that the device is not directly under a fixed power outlet.

If after these checks the problem persists, it is likely that the radiator requires technical intervention. Have the power supply voltage of the device checked by an electrician, or contact THERMOR customer service mentioning the reference and serial number of the device (these are located on the rating label on the right side of the radiator).

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