Q: The vacuum hose is not included with the device - what should I do?

The vacuum hose is an essential accessory originally supplied with the CASO VRH 790 Advanced Pro according to the official inventory of the manual. If yours is missing upon delivery, here’s what to do: Preliminary Checks Carefully inspect all the inner packaging of the box - the hose is sometimes rolled up and inserted into a secondary compartment or protected by plastic film. Also check under the removable drip tray (included with the device): some accessories are stored there. If the hose is truly missing Contact immediately the retailer or CASO with: Your order number and purchase date The serial number of the device (VRH 790 Advanced Pro) A photo of the empty packaging as proof The hose must be replaced free of charge under warranty since it is part of the standard contents of the box. It is a standard replacement part for this device.

Q: Where is the vacuum hose of the CASO VRH 790 advanced Pro located?

The vacuum hose of the CASO VRH 790 advanced Pro is included in the basic accessories with the device. In the overview diagram of the device, it is designated as element (18) - Hose connection . It connects to the connection (17) located on the main body of the device. Using the hose Attach one end of the hose to the device connection (17) Connect the other end to the connection of the airtight container lid or via an appropriate adapter The hose allows for vacuum sealing of rigid containers as well as use with ZIP bags equipped with a specific adapter For complete details on assembly and use, refer to the overview diagram in your user manual.

Q: How to disable the descaling indicator on the CASO HW 660?

The "Descale" indicator turns off automatically once the descaling cycle is completely finished and the tank is fully emptied. If the indicator persists after descaling: Check the end of the cycle: The device must have dispensed the entire contents of the tank. If the process was interrupted, the indicator will remain active. Complete the descaling: Make sure you have followed the entire procedure: Fill the tank with water up to the maximum marking and add vinegar Press Temp. to select 80 °C (recommended) Press Start/Stop and let the device completely empty the tank Rinse the tank with clear water after descaling Restart: Unplug the device for a few seconds, then plug it back in to reset the electronics. Descaling is only activated according to the set water hardness: soft water (001) after 60 L dispensed, hard water (002) after 25 L. If the indicator reappears immediately after a complete descaling, your water may be very hard - more frequent descaling will be necessary.

Q: Why is the indicator ring of the CASO Barista Crema 1883 flashing instead of staying on, and how can I restart the machine?

Common issue after several uses: The flashing of the indicator ring instead of a stable light generally indicates overheating or a malfunction of the electrical circuit. Actions to try first: Wait for a complete cooldown. The CASO Barista Crema 1883 is designed for a maximum usage time of 60 seconds followed by a 60-second pause, then a 5-minute pause after 2 cycles. After 4 uses, you may have exceeded this recommended usage time. Allow the machine to cool down for at least 10-15 minutes before trying again. Unplug and plug the device back in. Cut the power for 30 seconds, then plug it back in. Check internal connections. Open the motor compartment (if accessible without specialized tools) to ensure that no debris is blocking the electrical contacts or safety switches - the Barista Crema 1883 has 2 safety switches that may fail after a few uses if debris is present. If the problem persists: This symptom suggests an electronic issue or a failure of the ignition system that requires specialized intervention. According to the manual, repairs should only be carried out by authorized service centers. Contact CASO customer service with the serial number and proof of purchase (the warranty covers 2 years).

Q: What does error code E3 mean on the CASO BaristaChef Inox 1836 and how can it be resolved?

Error E3 indicates that the bean container is not properly engaged. When this code appears, the screen displays "E3" and all buttons flash. Solution: Ensure that the bean container is properly assembled and securely attached to the base of the device. The container should click firmly into place with an audible click. This is the most common cause of this error. Check that the container is properly aligned with the base Press firmly until you hear the locking click Restart the device once the container is correctly in place If the error persists after this verification, contact CASO support.

Q: What is the power of the oven's heating elements?

The CASO TO26 electronic oven has a total power of 1350 to 1650 W (at a voltage of 220-240V ~ 50Hz). This power represents the overall consumption of the device. The oven features several heating elements with distinct functions: Vault heating element - upper heating element Base heating element - lower heating element Convection element - with ventilation Grill element - for the grill function Note: the manual does not detail the individual power of each heating element. The heating rods are equipped with a protective layer. During the first use, it is normal to observe a slight emission of steam for 5 to 15 minutes while this layer dissipates.

Question 1

The vacuum hose is not included with the device - what should I do?

Accepted Answer

The vacuum hose is an essential accessory originally supplied with the CASO VRH 790 Advanced Pro according to the official inventory of the manual. If yours is missing upon delivery, here’s what to do:

Preliminary Checks

Carefully inspect all the inner packaging of the box - the hose is sometimes rolled up and inserted into a secondary compartment or protected by plastic film.
Also check under the removable drip tray (included with the device): some accessories are stored there.

If the hose is truly missing

Contact immediately the retailer or CASO with:

Your order number and purchase date
The serial number of the device (VRH 790 Advanced Pro)
A photo of the empty packaging as proof

The hose must be replaced free of charge under warranty since it is part of the standard contents of the box. It is a standard replacement part for this device.

Question 2

Where is the vacuum hose of the CASO VRH 790 advanced Pro located?

Accepted Answer

The vacuum hose of the CASO VRH 790 advanced Pro is included in the basic accessories with the device.

In the overview diagram of the device, it is designated as element (18) - Hose connection. It connects to the connection (17) located on the main body of the device.

Using the hose

Attach one end of the hose to the device connection (17)
Connect the other end to the connection of the airtight container lid or via an appropriate adapter
The hose allows for vacuum sealing of rigid containers as well as use with ZIP bags equipped with a specific adapter

For complete details on assembly and use, refer to the overview diagram in your user manual.

Question 3

How to completely empty the tank of the CASO HW 660?

Accepted Answer

To completely empty the tank of your CASO HW 660, there are two solutions depending on your needs:

Empty the drip tray

When the drip tray (lower tray) is full, hold the device firmly with one hand and the tray with the other hand, then gently lift to remove it. You can then empty its contents and put it back in place.

Empty the main tank

If you want to completely drain the 2.7L tank (for example before a long period of non-use or a move), the manual specifies that a drain plug allows you to empty the device. This

Question 4

How to disable the descaling indicator on the CASO HW 660?

Accepted Answer

The "Descale" indicator turns off automatically once the descaling cycle is completely finished and the tank is fully emptied.

If the indicator persists after descaling:

Check the end of the cycle: The device must have dispensed the entire contents of the tank. If the process was interrupted, the indicator will remain active.
Complete the descaling: Make sure you have followed the entire procedure:
- Fill the tank with water up to the maximum marking and add vinegar
- Press Temp. to select 80 °C (recommended)
- Press Start/Stop and let the device completely empty the tank
- Rinse the tank with clear water after descaling
Restart: Unplug the device for a few seconds, then plug it back in to reset the electronics.

Descaling is only activated according to the set water hardness: soft water (001) after 60 L dispensed, hard water (002) after 25 L. If the indicator reappears immediately after a complete descaling, your water may be very hard - more frequent descaling will be necessary.

Question 5

How to use the automatic defrost function of the CASO MG20 Ceramic menu?

Accepted Answer

To use the automatic defrost function of the CASO MG20 Ceramic menu, follow these steps:

Turn the Time/menu selector twice to the left to access the automatic defrost mode. The display will then indicate the weight to set.
Select the weight of your frozen food (from 100 g to 1800 g) by turning the Time/menu selector.
Press Start/Quick Start to begin the defrosting program.

The appliance automatically calculates the optimal time and applies a progressive defrosting program to treat the food evenly.

During the cycle, regularly stop the appliance to remove or separate partially defrosted food. This interruption is essential to ensure even defrosting on all sides.

If the food is not completely defrosted after the calculated time, reprogram the microwave in increments of 100 g until defrosting is complete. This gradual approach prevents the outer areas from starting to cook while the inside remains frozen.

For plastic containers taken directly from the freezer, continue the cycle until you can remove the food and transfer it to a microwave-safe container.

Question 6

Why is the indicator ring of the CASO Barista Crema 1883 flashing instead of staying on, and how can I restart the machine?

Accepted Answer

Common issue after several uses: The flashing of the indicator ring instead of a stable light generally indicates overheating or a malfunction of the electrical circuit.

Actions to try first:

Wait for a complete cooldown. The CASO Barista Crema 1883 is designed for a maximum usage time of 60 seconds followed by a 60-second pause, then a 5-minute pause after 2 cycles. After 4 uses, you may have exceeded this recommended usage time. Allow the machine to cool down for at least 10-15 minutes before trying again.
Unplug and plug the device back in. Cut the power for 30 seconds, then plug it back in.
Check internal connections. Open the motor compartment (if accessible without specialized tools) to ensure that no debris is blocking the electrical contacts or safety switches - the Barista Crema 1883 has 2 safety switches that may fail after a few uses if debris is present.

If the problem persists: This symptom suggests an electronic issue or a failure of the ignition system that requires specialized intervention. According to the manual, repairs should only be carried out by authorized service centers. Contact CASO customer service with the serial number and proof of purchase (the warranty covers 2 years).

Question 7

What does error code E1 mean on the CASO BaristaChef Inox 1836 and how can it be resolved?

Accepted Answer

The error code E1 on the CASO BaristaChef Inox 1836 indicates that the device has overheated.

How to resolve error E1:

Immediately unplug the power cord from the outlet
Allow the device to cool down for 10 minutes before trying again

To prevent error E1 from recurring:

Do not use the device continuously for more than 3 minutes
Wait at least 10 minutes between successive grinding sessions
Ensure that the device has good ventilation around the motor
Avoid using the grinder in a hot environment

If error E1 persists after the device has completely cooled down, contact CASO customer service for a thorough diagnosis.

Question 8

What does error code E3 mean on the CASO BaristaChef Inox 1836 and how can it be resolved?

Accepted Answer

Error E3 indicates that the bean container is not properly engaged. When this code appears, the screen displays "E3" and all buttons flash.

Solution: Ensure that the bean container is properly assembled and securely attached to the base of the device. The container should click firmly into place with an audible click. This is the most common cause of this error.

Check that the container is properly aligned with the base
Press firmly until you hear the locking click
Restart the device once the container is correctly in place

If the error persists after this verification, contact CASO support.

Question 9

What is the power of the oven's heating elements?

Accepted Answer

The CASO TO26 electronic oven has a total power of 1350 to 1650 W (at a voltage of 220-240V ~ 50Hz). This power represents the overall consumption of the device.

The oven features several heating elements with distinct functions:

Vault heating element - upper heating element
Base heating element - lower heating element
Convection element - with ventilation
Grill element - for the grill function

Note: the manual does not detail the individual power of each heating element. The heating rods are equipped with a protective layer. During the first use, it is normal to observe a slight emission of steam for 5 to 15 minutes while this layer dissipates.

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