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Q: Why does the NGS WILD Space 3 have no sound?

If your NGS WILD Space 3 speaker is not producing any sound, here are the checks to perform: 1. Power on and battery charge Press the power button for 3 seconds to check if the speaker turns on If the battery is low, charge the device via USB-C for at least 30 minutes (full charge: 2-3 hours) 2. Check Bluetooth connection Ensure that your phone or source device is properly paired with the WILD Space 3 via Bluetooth 5.0 Set the volume of your source device to maximum 3. Test an alternative source Try another audio source via Bluetooth Plug a 3.5 mm cable into the auxiliary jack Insert a microSD card (up to 32 GB) to check the built-in player 4. Reset the speaker Press and hold the Volume + and Volume - buttons simultaneously for 5 seconds until you hear a confirmation sound If no sound appears after these checks, the speaker contains no user-repairable parts. Contact NGS customer service.

Q: Does the NGS Roller Stream have a built-in radio?

No, the NGS Roller Stream is not equipped with a built-in FM/AM radio. It is a portable Bluetooth speaker and docking station, not a radio device. To listen to the radio with this product, you have two options: Via Bluetooth: Connect your phone or tablet to the speaker (it has Bluetooth connectivity) and use an online radio app or a music streaming service Via the 3.5 mm Jack: The product has a Line In audio input (3.5 mm jack) - you can connect a traditional radio device or another audio device with a jack cable The NGS Roller Stream offers 24W of power, a rechargeable 2000 mAh battery (approximately 6 hours of autonomy), and is IP67 certified (water-resistant). These features make it ideal as a portable speaker, but without a native radio function.

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