How to resolve the error message "the watch has unfortunately stopped working" on the Xplora XGO2?

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If you encounter the error message "the watch has unfortunately stopped working" on your Xplora XGO2 smartwatch, here are several steps to follow to try to resolve this issue:

1. Restart the watch

Press and hold the power button for about 10 seconds until the watch turns off and then restarts. This may be enough to fix a temporary malfunction.

2. Update the software

Check via the associated app on your smartphone if there is a firmware or software update for the watch. Installing the latest version may resolve known bugs.

3. Reset the watch to factory settings

If the problem persists, perform a complete reset of the watch. This will erase all your data and restore the original settings:

Go to the Settings of the watch.
Select Reset or Restore factory settings.
Confirm the operation.

After the reset, set up the watch again via the app.

4. Contact technical support

If none of these solutions work, it is recommended to contact Xplora customer service for further assistance.

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