Question 1

What to do if the Xplora app displays an error message when scanning the pairing QR code?

Accepted Answer

If the Xplora app indicates that the QR code is not supported when pairing with your XMOVE, here are some solutions to try:

Preliminary Checks

Make sure that the Xplora app version is up to date - download the latest version from the App Store (iOS 9.0+) or Google Play (Android 5.0+)
Check that Bluetooth is enabled on your phone and that the XMOVE watch is turned on
Try to restart the app and then relaunch the QR code scan

Solutions if the QR code is still rejected

Manual pairing: Most smartwatches allow direct pairing via Bluetooth without a QR scan. Go to your phone's Bluetooth settings, select XMOVE from the available devices, and confirm the connection in the Xplora app
Clean the QR code: If the QR code printed on the watch or in the manual is damaged or hard to read, a manual Bluetooth pairing will be more reliable
Update the watch: Try connecting the XMOVE via standard Bluetooth first, then check if there is a firmware update in the app

If these steps do not resolve the issue, ensure that the app has the required permissions (camera to scan the QR code, Bluetooth, location depending on your version) in your phone's settings.

Question 2

How do I connect the Xplora XMOVE watch to my phone?

Accepted Answer

To connect your Xplora XMOVE watch to your phone, follow these simple steps:

Initial Preparation

Start by charging the watch for at least 2 hours before first use, using the provided magnetic charger (5V/1A adapter). Ensure that your phone has sufficient battery and that Bluetooth is enabled.

Connection Steps

Download the Xplora app - Search for "Xplora" in the App Store (iPhone) or Google Play (Android) and install it.
Enable Bluetooth - Make sure that your smartphone's Bluetooth is turned on before pairing the watch.
Pair the watch - Open the Xplora app and select your XMOVE from the list of available Bluetooth devices. Follow the on-screen instructions to complete the pairing.
Create an account - If you do not have a Xplora account yet, create one from the app to access all features.

After Pairing

Once paired, your watch will automatically display the correct time. Required compatibility: Android 5.0+ or iOS 9.0+. For iPhone users, if the watch goes into sleep mode, the app may be closed by iOS - you will then need to wake the watch for automatic reconnection.

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