Q: How to reset the Xplora X6 Play to factory settings?

To reset your Xplora X6 Play to factory settings: Resetting from the watch: Press the power button to access the main menu Go to Settings Select About or scroll to Reset Select Factory Reset Confirm your choice by pressing Yes/OK Resetting via the Xplora app: Open the Xplora app on your phone Select the relevant watch Go to the Watch Settings Look for the Reset or Factory Reset option Confirm the reset Important before resetting: This operation will permanently erase all data stored on the watch, including custom contacts, messages, call history, custom settings, and activity data. Make sure all important information is backed up via the Xplora app before proceeding. After the reset: Once the reset is complete, the watch will restart and you will need to reactivate it by scanning its QR code in the Xplora app and following the activation steps for the watch to regain its full functionality. The battery life (approximately 2 days under normal use) will not be affected by this operation.

Question 1

How to add and configure the EID number on the Xplora X6 Play?

Accepted Answer

To add the EID number (eSIM card) to your Xplora X6 Play, follow these steps:

Download the Xplora app on your smartphone and create a parent account.
Enable Bluetooth on your phone.
Turn on the watch and locate the QR code displayed on the screen.
Scan the watch's QR code using the Xplora app. The app will detect the watch.
Scan the QR code of your eSIM card (provided by your telecom operator) via the app.
Enter the phone number of the eSIM when prompted by the app.
Complete the activation by following the final instructions in the app.

Once these steps are completed, your Xplora X6 Play will be connected to the eSIM card and will be able to use the 4G LTE network for calls, messages, and geolocation.

Question 2

How to open the cap of the Xplora XGO2 if it remains stuck despite removing the screws?

Accepted Answer

If the cap of your Xplora XGO2 remains stuck after removing the screws, several factors may be causing this:

Checks to perform

Check that all fastening points are released - make sure you have removed ALL screws, including those that may be hidden or difficult to access under labels or seals.
Inspect the seals - the cap may be held by an adhesive seal or sealing glue. A slight heating (using a warm towel, never direct heat) can help loosen it.
Use a non-abrasive tool - gently insert a flat plastic tool (like a prying tool or the edge of a card) into the gap of the cap to create a slight space, then wait a few seconds before pulling.
Do not apply excessive force - the cap and its internal connectors may be damaged if you force it. An abnormal resistance usually indicates a mechanical issue other than a simple fastening.

If the cap remains stuck

The Xplora XGO2 has a waterproof sealing system that can, in some cases, create a slight suction or adhesion. If after these steps the cap still does not open, a manufacturing defect (poorly sized cap, excessive seal, damaged internal locking mechanism) is possible. Contact Xplora support for assistance or replacement.

Question 3

How to open and access the SIM card compartment on the Xplora XGO2?

Accepted Answer

To access the SIM card compartment of your Xplora XGO2, here are the precise steps:

Necessary tools

Your watch comes with two essential tools:

A SIM cover screwdriver - to remove the cover
A SIM card eject pin - to eject the card if necessary

Opening procedure

Locate the SIM cover located on the side of the watch
Use the provided screwdriver to gently unscrew the cover
Insert your nano-SIM card (the Xplora XGO2 only accepts cards of this size)
Re-screw the cover with the screwdriver to close it properly

Important step before use

Before inserting the SIM card, make sure to remove the PIN code from your card, otherwise it will not function properly in the watch. If you need to remove an already installed SIM card, use the included eject pin.

Question 4

How to insert a SIM card into the Xplora X5 Play watch?

Accepted Answer

Inserting a SIM card into the Xplora X5 Play

To activate the cellular connectivity of your Xplora X5 Play, you need to insert a nano SIM card into the watch.

Type of SIM card accepted

The Xplora X5 Play accepts only nano-sized SIM cards. Mini-SIM and Micro-SIM cards are not compatible.

Preparation before insertion

Before inserting your SIM card, you must disable the PIN code of the SIM card with your operator. This step is mandatory for the watch to recognize and use the card.

Inserting the card

Refer to the installation diagram in your watch manual to precisely locate the SIM slot and the insertion procedure. The diagram indicates the exact position and orientation of the card.

Activating the SIM card

Once the SIM card is inserted and the watch is charged, ensure that your SIM card has active services (voice and data) with your operator. The watch will automatically connect to the compatible network.

For additional details regarding the activation of your SIM, you can consult the Xplora support center.

Question 5

Why won't my Xplora XGO2 connect to the mobile network?

Accepted Answer

The Xplora XGO2 uses a GSM/WCDMA/LTE mobile network connection. If your watch is not connecting, please check the following points:

1. Check the SIM card

Format: The XGO2 exclusively accepts a nano-SIM card
Before insertion: You must remove the PIN code from the SIM card
Active services: Check with your operator that the SIM has voice AND data services activated
Insertion: Use the SIM ejector tool (provided) to access the connector

2. Restart the watch

Press and hold the power button for 10 seconds until it completely shuts down
Wait a few seconds
Turn it back on by holding the button for 10 seconds
Allow the watch to connect to the network for 1-2 minutes

3. Check network coverage

The XGO2 supports the following bands:

GSM: bands 2/3/5/8
WCDMA (3G): bands 1/8
LTE: bands 1/3/7/8/20

If you are in a poorly covered area, the connection may be slow or unstable. Test in another area with better coverage.

4. Pairing with the Xplora app

Don’t forget to pair the watch with the Xplora app via QR code. This step is necessary for the network to be properly configured.

If after these checks the connection still does not establish, contact support: support@myxplora.com

Question 6

How to connect the Xplora XGO3 to WiFi?

Accepted Answer

The Xplora XGO3 supports WiFi connection and must be configured via the official Xplora mobile app. Here are the detailed steps to connect your watch to WiFi:

Preparation: First, make sure you have downloaded the Xplora app (available on the App Store for iOS or Google Play for Android) and that you have created a user account. The watch must be turned on and close to your phone.

Step-by-step WiFi connection: Open the Xplora app and log in to your account. Go to the watch settings (usually accessible from the main menu). Select the Network or WiFi option. Tap on Add a WiFi network or Connect to WiFi. The app will then display the available WiFi networks nearby.

Network selection: Choose your WiFi network from the displayed list. If your network does not appear, make sure that WiFi is enabled on your router and that the watch is close enough. For secured networks, you will need to enter the password. Enter the exact password for your WiFi network (pay attention to case sensitivity).

Connection confirmation: Once the password is entered, tap on Connect or Validate. The app will confirm the successful connection by displaying a message or a WiFi symbol. The Xplora XGO3 can now use the WiFi connection to access the Internet, download updates, or sync data.

Important to note: The Xplora XGO3 will continue to use the cellular connection (mobile data) when it goes out of WiFi range. You can check the WiFi connection status in the Xplora app by checking the network settings. For further assistance, refer to the complete guide at https://xgo3.xplora.com/ or contact official technical support at support.xplora.com.

Question 7

How to reset the Xplora X6 Play to factory settings?

Accepted Answer

To reset your Xplora X6 Play to factory settings:

Resetting from the watch:

Press the power button to access the main menu
Go to Settings
Select About or scroll to Reset
Select Factory Reset
Confirm your choice by pressing Yes/OK

Resetting via the Xplora app:

Open the Xplora app on your phone
Select the relevant watch
Go to the Watch Settings
Look for the Reset or Factory Reset option
Confirm the reset

Important before resetting: This operation will permanently erase all data stored on the watch, including custom contacts, messages, call history, custom settings, and activity data. Make sure all important information is backed up via the Xplora app before proceeding.

After the reset: Once the reset is complete, the watch will restart and you will need to reactivate it by scanning its QR code in the Xplora app and following the activation steps for the watch to regain its full functionality. The battery life (approximately 2 days under normal use) will not be affected by this operation.

Question 8

How to resolve the error message "the watch has unfortunately stopped working" on the Xplora XGO2?

Accepted Answer

If you encounter the error message "the watch has unfortunately stopped working" on your Xplora XGO2 smartwatch, here are several steps to follow to try to resolve this issue:

1. Restart the watch

Press and hold the power button for about 10 seconds until the watch turns off and then restarts. This may be enough to fix a temporary malfunction.

2. Update the software

Check via the associated app on your smartphone if there is a firmware or software update for the watch. Installing the latest version may resolve known bugs.

3. Reset the watch to factory settings

If the problem persists, perform a complete reset of the watch. This will erase all your data and restore the original settings:

Go to the Settings of the watch.
Select Reset or Restore factory settings.
Confirm the operation.

After the reset, set up the watch again via the app.

4. Contact technical support

If none of these solutions work, it is recommended to contact Xplora customer service for further assistance.

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