Kuarz - Electric scooter Vermeiren - Free user manual and instructions

USER MANUAL Kuarz Vermeiren

Exterior view of a modern electric motor with black and gold body, featuring a Kuarz brand logo (no text or symbols on the device itself)

VERMEIREN

Preface

4

1. Your product 6

1.1. Options 7

2. Before use 7

2.1. Intended use and indications 7
2.2. Safety instructions and applicable risks 8
2.3. Symbols on the scooter 9
2.4. Transport 10
2.5. First use and storage 11

3. Using your scooter 12

3.1. First ride 12
3.2. Operating your scooter 13
3.3. Transfer in and out of the scooter 21
3.4. Brake and free-wheel lever 21
3.5. Battery switch 22
3.6. Comfort adjustments 23
3.7. Battery status and charging 26
3.8. Anti-tipping 29

4. Maintenance 30

4.1. Points of maintenance 30
4.2. Maintenance instructions 31
4.3. Expected lifespan 32
4.4. Reuse 32
4.5. End of use 33
4.6. Warranty 33

5. Troubleshooting 33

6. Technical specifications 35

Preface

Congratulations! You are now owner of a Vermeiren scooter!

This scooter is made by qualified and committed personnel. It is designed and produced according to high quality standards guarded by Vermeiren.

Thank you for your trust in the products of Vermeiren. To support you on the use of this scooter and its operating options, this manual is offered. Please read it carefully; it will help you to get familiar with the operation, capabilities and limitations of your product.

If you still have questions after reading this manual, do not hesitate to contact your specialist dealer. He/she will be glad to help you.

Important note

To ensure your safety, and to prolong the lifetime of your product, please take good care of it and have it checked and serviced on a regular basis.

This manual reflects the latest product developments. Vermeiren has the right to implement changes to this type of product without any obligation to adapt or replace similar products previously delivered.

Pictures are used to clarify the instructions in this manual. Details of the depicted product may deviate from your product.

Information available

On our website http://www.vermeiren.com/ you will always find the most recent version of the information in this manual. Please consult this website regularly for possible updates.

Visually impaired people can download the electronic version of this manual and have it read out by means of a text-to-speech software application.

	User manualFor user and specialist dealer
	User manual of battery chargerFor user and specialist dealer
	Service manual for scootersFor specialist dealer
	EC declaration of conformity

1. Your product

Diagram of a KUARZ electric scooter with numbered parts and front view highlighting key components.

1. Headrest
2. Backrest
3. Armrest / Arm pad
4. Seat
5. Rear wheels
6. Footplate
7. Front wheels
8. Front light
9. Indicator lights

10. Rear-view mirror

11. Speed lever

12. Handgrips
13. Free-wheel lever
14. Rear light
15. Anti-tipping
16. Identification plate

1.1. Options

Contact your specialist dealer about options. He will gladly advise you.

2. Before use

2.1. Intended use and indications

• This product is a medical device.
- Indications and contraindications: The scooter is operated by the user himself. It is intended to transport elderly people and people with reduced walking abilities. You should NOT use this scooter if you suffer from physical or mental impairments that may put you, or other people, in danger when driving the scooter, such as; visual impairment, mental disorder, or loss of function in both arms. For this reason, consult your physician first and make sure that your specialist dealer is informed about his advice.
- This scooter is classified as a class C product and is suitable for outdoor use.

• This scooter is designed and produced solely to transport one (1) person with a maximum weight of 150kg. It is not designed to transport goods or objects, or for any other use than the transport previously described.
• Only use accessories and spare parts approved by Vermeiren.

- Please read all technical details and limits of your scooter in chapter 6..

- The warranty on this product is based on normal use and maintenance as described in this manual. Damage to your product caused by improper use or lack of maintenance will cause the warranty to lapse.

2.2. Safety instructions and applicable risks

CAUTION

Risk of injuries and/or damage

- Carefully read and follow the instructions in this manual. Otherwise you may get injured or your scooter may get damaged.

Keep the following general warnings in mind during use:

• Do not use your scooter if you are under the influence of alcohol, medicines or other substances that may influence your driving abilities.
• Be aware that some parts of your scooter may get very hot or cold due to ambient temperature, solar radiation, heating devices or due to the motor drive during the ride. Be careful when touching. Wear protective clothing if the weather is cold. After a ride, wait until the scooter/motor has cooled down.
• Before switching the scooter on, be aware of the environment/situation in which you are located. Adjust your speed to this before driving oil. We advise you to use the slowest speed setting to drive indoors. For outdoor driving you can adjust the speed to a suitable speed at which you feel comfortable and safe.
• ALWAYS keep in mind that your scooter may stop suddenly due to a discharged battery or a protection that prevents your scooter from further damage. Also check the causes mentioned in chapter 5..
• Your scooter has been tested for electromagnetic compatibility and complies with the standard. Nevertheless, sources of electromagnetic fields, such as the fields of mobile phones, power generators or high-power energy sources, may influence the driving performance of your scooter. On the other hand, the electronics of your scooter may affect other electronic appliances as well, such as alarm systems of shops and automatic doors. We therefore advise you to check your scooter regularly for damage and wear, since these may enlarge the interference (see also chapter 4.).
• Only drive on ☐at surfaces where all four wheels touch the ground and where there is sufficient contact to operate the scooter safely.
• Make sure that your hands, clothes, belts, buckles or jewellery don't get caught by wheels or other moving parts during use.

Any serious incident [MDR (EU) 2017/745 §2 (65)] that has occurred in relation to the device should be reported to the manufacturer and the competent authority of the Member State in which the user and/or patient is established.

2.3. Symbols on the scooter

	Type designation
	Catalogue number
	Serial number
	Medical device
	Manufacturer
	Date of manufacture
	Declaration of conformity
	Attention: important information
	It is advised to read the manual
	Risk of entrapment
	For indoor use only
	Maximum weight of the user in kg
	Maximum safe slope in ° (degrees).
	Not intended to be used as a seat in a motor vehicle
	Maximum speed
	Maximum basket load
	For electric devices only: Do not dispose of parts in household waste! Submit for proper recycling.

2.4. Transport

2.4.1. Moving the scooter

The best way to move the scooter is to make use of the neutral mode, see §3.4.. Place the scooter in neutral and roll the scooter to the desired place.

If this is not possible, you can carry the scooter according to the following steps:

1. Switch the scooter off.
2. Remove loose parts and options.
3. Store loose parts in a safe place.
4. Carry the frame + steering unit with 2 or 3 persons to the desired place. Hold the frame to the chassis or fixed parts of the frame, not the bumpers or the plastic parts.

2.4.2. Transport by vehicle, as luggage

WARNING

Risk of injuries and damage

• Do NOT use your scooter as a seat in a vehicle.
• Remove all loose parts prior to transportation.

• There should be no people or objects under the scooter, on the footplate or on the seat during transportation.

• Make sure that the scooter is attached properly to avoid injury of the passengers during collision or sudden braking.

• Do not place fingers between the components of the scooter.

The best way to transport your scooter in the car is to drive the scooter in the car using ramps. If you are not experienced to drive the scooter on ramps, you can also put the scooter in neutral mode and push it in the car using ramps.

When the scooter does not fit in the car, it is also possible to transport the scooter according to the following steps:

1. Remove all loose parts prior to transport (seat, etc.).
2. Store loose parts in a safe place.
3. If possible, remove the batteries / battery boxes to save weight.
4. Fold the steering unit down with the angle adjustment.
5. Place the scooter in the car with 2 or 3 persons.
6. Attach the frame of the scooter securely to the vehicle.

2.5. First use and storage

CAUTION

Risk of battery damage

• Never completely discharge the battery.
• Do not interrupt the charging cycle; only disconnect the battery charger when the battery is fully charged.
• Make sure that your scooter is stored in a dry environment to prevent mould from growing and the upholstery from being damaged, see also chapter 6.. If necessary, use a protective cover.
• Read the storage and maintenance instructions in §4. and technical details in §6..

Ensure that the battery has been fully charged before using your scooter, ask your dealer if this has already been done or not. To charge, follow the charging instructions in §3.7.

If the packaging of your product has been damaged, (unintentionally) opened, or affected by environmental conditions (moisture, heat,...) upon delivery, check the device integrity of your product. When in doubt, contact your specialist dealer.

3. Using your scooter

WARNING

Risk of injuries

• First read previous chapters and inform yourself about the intended use. Do NOT use your scooter unless you have read and fully understood all instructions.
• In case of doubts or questions, do not hesitate to contact your local specialist dealer, your care provider or technical adviser to help you with this.

3.1. First ride

CAUTION

Risk of injuries or damage

• Make sure that your scooter is switched OFF when getting on and off.
- Always unplug the battery charger from the scooter before starting to drive.

Make sure you are familiar with the operation of your scooter before using it in crowded and possibly dangerous places. First exercise at a spacious, open area with little bystanders and ask someone to accompany you.

1. Make sure that:

– the scooter is on a flat surface with all wheels touching the ground;
– the battery is fully charged, see § 3.7.;
– the motor is coupled, see § 3.4.;

- the tyres have the correct tyre pressure (if applicable), see § 4.2.1.;

– you have the correct sitting position;
– all adjustments are firmly secured, see §3.6..

1. Switch your scooter on, see §3.2..
2. Set the speed to lowest speed setting, see §3.2..
3. Put both hands on the handgrips of the tiller.
4. Slightly pull the right operating lever to drive to the front. Use the left operating lever to drive backwards. Release the lever to stop. Repeat this a few times.
5. If you feel confident enough, you can try to drive at higher speed.
6. Now try to turn, in forward and backward direction. Repeat this a few times.
7. Make sure your scooter stands stable when ending the ride.
8. Switch off the scooter and remove the key to protect against theft.

3.2. Operating your scooter

WARNING

Risk of injuries or damage

• Do NOT drive on slopes, obstacles, steps or kerbs larger than specified in § 6..
  • Take the local road traffic law into consideration; it may differ per country. This counts for driving on pavements, unpaved roads or paved roadways.
• Do not adjust the speed while you are driving.
• Take the weather conditions into consideration. Avoid driving by moist weather, extreme heat, snow, black ice, freezing temperatures; see technical specifications in chapter 6..
• To prevent tipping over, try to drive with a large turning radius at corners and curves. Do not cut corners and don't drive with sharp bends. Try to drive straight in small passages to prevent getting entrapped.
• Do not lean too far to the left/right/front/back of the scooter to prevent tipping over. Please pay specially attention when you are negotiating slopes and obstacles.
• Be aware of other road users to whom your scooter may be an obstacle. Pay special attention when turning, reversing or driving backward. If you are not acquainted with driving backwards, first practice in an open area. Indicate the direction you intent to go before cornering.

- When driving indoors, only use the lowest speed setting.

• Do not turn your scooter "OFF" while driving as this will lead to an emergency stop and possible risk of accident and injury.
• Keep the braking distance in mind. Be aware that the braking distance depends on speed, surface, weather conditions, slope and weight of the user.
• Pay attention if the road has holes or gaps that may cause entrapment of the wheels.

3.2.1. Operator control

- Switch the scooter ON by turning the key.

• The LCD screen (1) will light up and show the current level of your batteries.
• Press the speed control (2, 3, 4) to select the desired driving speed.
• Press button (4) to choose between the high/low speed setting.
• Press button (2) to lower the speed within the chosen setting.
• Press button (3) to raise the speed control.

• To sound the horn, press the horn button (5).

• To switch on the front and back lights, press the light button (7).

• To switch on the emergency flashers, press button (10).

- To switch on the indicator lights, press the desired button (9) (right indicator) or (8) (left indicator). The buzzer will make a beeping sound when turning the indicators lights on.

- To switch the function of the speed levers, press button (12) for 3 seconds. You can now drive forward with the left lever and backward with the right lever. Press button (12) again for 3 seconds to reverse again.

- Press the MODE button (11) to switch between the total mileage or the current trip distance.

VERMEIREN 1 2 3 4 5 6 7 8 9 10 11 12 MODE SET L/H

1. Battery level indicator / LCD display
2. Speed control (slow)
3. Speed control (fast)
4. Speed switch
5. Horn button
6. SET button
7. Lights (front and rear)
8. Left indicator
9. Right indicator
10. Emergency lights
11. MODE button
12. Speed lever reverse button

3.2.2. LCD display

25.8 Km/h ODC TRIP 1234.5 Km TEMP 37.5 °C AM 12:30 ↓/↑ L 18 1 2 3 4 5 6 7 8 9 10 11

1. Temperature indication
2. Speed bar
3. Speed indication
4. Time indication
5. Mileage or distance indication
6. Battery indicator
7. High / slow speed mode indication
8. Lights on
9. Indicator left/right, emergency lights
10. Speed lever reverse
11. Controller system code
12. Charging

The time setting is linked to the battery system. Once you change to or connect new batteries, you must reset the time setting.

The system has a mileage memory for driving distance. You do not have to reset the mileage display after changing the batteries.

3.2.2.1. Rear view camera (optional)

When your scooter is equipped with a rear view camera, the LCD display will automatically switch to rear view once you start driving backwards.

3.2.3. Technical protections

To avoid accidental battery rundown, your scooter is equipped with an automatic power shutdown system. If the scooter is switched on and remains undisturbed for a period of ten minutes, it will automatically turn off. Should this occur, simply switch your scooter off and back on.

3.2.4. Settings

1. Press SET (§3.2.1., 6) for 3 seconds to enter the settings menu.
2. Shortly press SET to select the item you want to change in the settings menu.
3. Use the arrows (§3.2.1., 8 or 9) to modify each item.

KPH MPH Wheel Diameter 340 KM MILE TIME 12.18 °C °F 048

Vermeiren is responsible for the changes in the software. Contact your dealer or Vermeiren for questions or updates.

3.2.4.1. Resetting the trip distance

1. Press MODE (§3.2.1., 11) to show the trip distance.

2. Press and hold the speed control buttons (§3.2.1., 2 and 3) for 3 seconds until the trip distance is returned to 0 ~km .

3.2.5. Operating the brakes

3.2.5.1. To apply the electromagnetic brakes:

1. Let go of the speed lever. The electromagnetic brake in the motor will be activated, the scooter will stop.

3.2.5.2. To apply the manual brakes (optional) - emergency brake:

1. Pull the brake lever (1) to the handgrip.
2. Release the brake lever (1).

Line drawing of a hand operating a mechanical device with a lever and belt, labeled with number 1 (no text or symbols on the diagram itself)

3.2.5.3. To apply the manual brakes (optional) - parking brake:

1. Pull the brake lever (1) towards the handgrip and use the button to lock it.
2. Squeeze the brake lever again to release the button.

The manual brake tightness can be adjusted with the brake cable adjuster.

3.2.6. Driving the scooter

CAUTION

Risk of injuries

- Do not use both sides of the speed lever simultaneously. This might leave you unable to control your scooter.

Move the speed lever in the required direction:

• PULL ACTION BY THE RIGHT HAND = FORWARD MOVEMENT
• PULL ACTION BY THE LEFT HAND = BACKWARD MOVEMENT

Pulling the lever more will increase the speed within the selected speed setting. Only use higher speed settings when you are confident that you can easily operate and control your scooter.

When you switch on the scooter, wait for 3 seconds before pulling the speed lever. Otherwise, the horn will sound as a warning and the scooter will not move. If this is the case, switch OFF the scooter and switch ON again.

3.2.7. Braking

To brake, let go of the speed lever. It will return to the neutral position and slow down your scooter to a gentle stop. Practice pulling away and braking to get accustomed to the scooter. You need to be able to estimate how your scooter will react when you drive or brake.

CAUTION

Risk of injuries

• Reduce your speed before you enter a curve or corner.
  • Always maintain an adequate distance from corners and obstacles.
• Do not drive your vehicle in an "S" pattern or make erratic turnings.

For corners and bends, use both hands to turn the handle bar in the direction you wish to take. It is very important that you ensure that there is enough space allowing you to go around bends and corners. Narrow passages must preferably be approached in a large curve so as to allow you to enter the narrowest part as straight from the front as possible. Bear in mind that your scooter's back part will in most cases be wider than the front part.

3.2.9. Backward movement

The speed of rearward movement is automatically reduced compared to forward driving. We also recommend that you use the slowest speed setting when you drive backward.

Do not forget that the steering direction with rearward driving is the opposite of when you go forward, and that your scooter will turn directly in the required direction.

3.2.10. Driving on slopes

CAUTION

Risk of injuries or damage

• Never put your scooter in free-wheel mode on a slope. The scooter may start moving, causing injuries to you or bystanders.
• Do not turn when driving down a slope, since the weight of the scooter may cause tipping over.
• Make sure all four wheels touch the ground while riding up or down a slope.
• Never reverse on a slope.

3.2.10.1.Going up:

1. Drive in a straight line and with higher speed on a slope, and lean slightly forward. When you drive in an angle or too slow, there is a risk of tipping over or falling.

3.2.10.2.Going down:

1. Drive in a straight line (forward or backward) and with lower speed on a slope. When you drive in an angle or too fast, there is a risk of tipping over or falling.

2. Lean slightly backward during a forward descent; lean slightly forward during a backward descent.

3.2.11. Coping with obstacles

CAUTION

Risk of injuries

- Do not use your scooter on an escalator.

• Always approach a kerb from the front.

• Make sure that all four wheels touch the ground when driving up or down.

It is possible to drive with your scooter over steps of 100 mm maximum. Take a 500 mm run-up to take these step.

Kluarz 500 100

3.3. Transfer in and out of the scooter

EN

1. Park the scooter as close as possible to the place where you want to transfer.
2. Make sure that the scooter is switched off.
3. Turn the armpad upwards on the side where you want to transfer.
4. Swivel the seat until it is facing you (see §3.6.2.).
5. Transfer to / from the seat of the scooter.

3.3.1. Correct position in the scooter

Some recommendation for comfortable use of the scooter:

1. Sit down on the seat with your lower back against the backrest.
2. Make sure that your upper legs are horizontal and that your feet are in a comfortable position. Adjust if necessary.

3.4. Brake and free-wheel lever

CAUTION

Risk of injuries or damage

• Only operate the free-wheel lever when your scooter is turned OFF!
• An attendant should operate the free-wheel lever if you have impaired mobility. NEVER operate it from sitting position.

The scooter is fitted with a free-wheel device that is accessible and operable by the attendant, or the user when he/she is not sitting in the scooter. You should only put the scooter in neutral to transport the scooter or to move it out of a danger zone.

3.4.1. Drive

1. While the scooter is OFF, switch the free-wheel lever to "drive".
2. Switch the scooter ON.
3. Electronically controlled driving is now possible.

3.4.2. Neutral

1. Switch the scooter OFF.
2. Switch the free-wheel lever to "neutral".
3. The scooter can now be pushed without electronic drive.

NEUTRAL DRIVE

3.5. Battery switch

Your scooter is equipped with a battery switch to interrupt the circuit between the power module and batteries. The disconnection is used for safety during transport, maintenance and repairs. It is also possible to remove the battery switch knob to prevent that the scooter is moved during your absence.

Turn the red battery switch

• clockwise to "I" to connect the battery to the power module [A].
• anticlockwise to "0" to disconnect the battery [B].
• anticlockwise, passing "0" to its end position [C] and remove the knob from the switch.

Close-up of a red battery switch with a circular icon and green indicator, labeled 'A' in the corner (no text or symbols on the switch itself)

Close-up of a red battery terminal with a white circular icon and battery symbol (no text or numbers visible)

Close-up of a red battery cover with a white circular logo and plus/minus symbols (no readable text or numbers)

3.6. Comfort adjustments

EN

CAUTION

Risk of injuries or damage

• Never perform adjustments while driving.
• The allowed adjustments can change the stability of your scooter (tilting back or sideways).

3.6.1. Adjusting the steering unit

CAUTION

Risk of injuries

• Turn the scooter off before you adjust the angle of the steering unit.
- Do not lean with your whole body on the steering unit.

Close-up of a handheld electronic device with a blue arrow pointing to the left side (no visible text or symbols)

The steering unit can be adjusted to many different positions (stepless) to suit each driver.

1. Push the lever downwards.
2. Adjust the steering unit to the desired position.
3. Release the lever.

3.6.2. Adjusting the seat

CAUTION

Risk of injuries

- Make sure that the seat is locked securely.

	3.6.2.1. Removing the seat1. Pull the seat lever forward.2. Turn the seat a little bit and lift the seat out of the adjustment bar.3. Release the seat lever.
	3.6.2.2. Placing and locking the seat into place1. Pull the seat lever forward.2. Place the seat on the adjustment bar and, at the same time, keep the seat lever pressed in.3. Release the seat lever.
	3.6.2.3. Swivelling the seat1. Pull the seat lever forward.2. Turn the seat in the desired direction.3. Release the seat lever. The seat will always stop after 90°.
	3.6.2.4. Depth adjustment1. Pull the seat depth adjustment lever upwards.2. Move the seat forward or backward over the seat depth rails.3. To lock the seat in place, let go of the lever once the seat has reached the desired position.4. Swivel the seat a little until it locks in position.

3.6.3. Adjusting the backrest

1. Seat system 2. Tilt lever

1. Pull and hold the lever to release the backrest locking mechanism.
2. Place the backrest in the desired position, or fold it down on the seat for transport.
3. Release the lever. Make sure that the backrest is well fixed.

3.6.4. Adjusting the headrest

1. Gently press the locking pin (1) toward the headrest.
2. Move the headrest to the desired height.
3. Let go of the locking pin (1).
4. The headrest audibly locks into place.

Close-up of a black car seat with a headrest and side-mounted sensors, labeled with number 1 (no text or symbols on the main subject)

3.6.5. Adjusting the armrests

CAUTION

Risk of injuries

- Do not put your fingers, buckles, clothes, jewelry between the swing away system of the armpad.

Close-up of a black electronic device with a metallic connector and labeled component '3' (no text or symbols beyond label)

1. Fold the armpad backwards.
2. Turn the rotating knob (3) up/down until the desired angle of the arm pad:
3. Rotating knob fully up: horizontal arm pad angle.
4. Rotating knob fully down: highest arm pad angle.

3.7. Battery status and charging

WARNING

Risk of injuries and damage due to fire

• Only use the battery charger delivered with the scooter. The use of any other charger may be dangerous (fire hazard).
• The battery charger is only intended to charge the batteries delivered with the scooter, not to charge any other batteries.
• Do not adapt any of the delivered parts, like cables, plugs or battery charger. Never open or change the battery or the connection points.
• Protect the battery and battery charger against flames, high and low temperatures (see chapter 6.), moisture, sunshine, severe shocks (for example dropping). Do NOT use the battery if this has been the case.
• Charge the battery with the battery charger, indoors, in a well-ventilated area, out of children's reach.
• First read the user instruction of the applied battery charger before charging the scooter's battery. For more information, contact your specialist dealer or consult our website http://www.vermeiren.com/

Risk of damage

- Battery self-discharge and the quiescent current of the connected users will drain the battery charge slowly. The battery may be irreversibly damaged if the battery is fully discharged. Therefore, make sure that the battery is charged on time:

• With intensive use (long distances, daily use): Immediately recharge after use.
  – With average use (short distances, daily or a few times a week):
  Charge when battery indicator shows 50% discharge.
  – With little use or storage: Charge once a month.

- Read the storage and maintenance instructions in §4. and technical details in §6..

- Only disconnect the battery charger when the battery is fully charged, see the following symbols on the charger.

Diagram showing battery and grid symbols with directional arrows indicating charging, discharging, and power discharge.

• Do not charge batteries below 0^ C. Move the battery to a warmer place and start charging.
• Keep the connection point for the battery charger free of dust and other contamination.

- In case of any problems due to which the battery cannot be charged according to the following instructions, please contact your specialist dealer.

- For instructions on how to change the batteries, see the installation manual.

It is recommended to unplug the battery charger from the mains when not in use. This is to prevent unnecessary energy consumption.

If appliances stay plugged into the USB port while charging the electronic wheelchair, the battery will never charge fully. Therefore, unplug all appliances from the USB port before charging the wheelchair.

The light emitting diode (LEDs) in the steering unit indicates the remaining capacity of your batteries. If the battery charger is turned on and no LED's are lit, check the fuse. If the red LED does not illuminate, the charger is defective. Consult your specialist dealer.

1. Switch the scooter OFF and remove the key.
2. FIRST connect the battery charger to a 230V AC power socket. Use the battery charger directly, without extension cord, on the power supply (without time switch).
3. Refer to the battery charger manual for the explication of the indicators on the charger.
4. If applicable, open the cover of the charging point on the scooter and connect the charger.
5. Wait until the battery is fully charged. Consult the battery charger manual for more information.
6. Disconnect the battery charger.
7. Switch the scooter ON and check if all lights of the battery status indicator are ON.
8. Remove the battery charger from the socket, let it cool down and store it in a safe place.

When the operating console displays the system code “Drive inhibit” after charging, make sure that the battery charger is disconnected. This safety measure prevents driving with the charger still connected to the supply grid.

Labeled diagram of a camera lock mechanism showing key inserted into the main component with numbered parts

1. Key
2. USB connection
3. Battery charger socket

3.8. Anti-tipping

An anti-tipping (1) is fixed to the frame of the scooter on the rear side. It is not possible to remove them. The anti-tipping is there for your safety. It prevents the scooter from tipping over backward when you drive over small obstacles that do NOT exceed the maximum height as specified in §6..

Close-up of a black robotic vehicle's rear wheel and side-mounted sensors, labeled with number 1 (no text or symbols on the vehicle itself)

4. Maintenance

i Regular care ensures that your scooter is preserved in a perfectly functional condition. For the maintenance manual, refer to the Vermeiren website: www.vermeiren.com.

4.1. Points of maintenance

CAUTION

Risk of injuries and damage

• Repairs and replacements may only be undertaken by trained persons and only genuine replacement parts of Vermeiren should be used.

The last page of this manual contains a registration form for the specialist dealer to record each service.
The service frequency depends on the frequency and intensity of use. Contact your dealer to agree to a common timetable for inspection/maintenance/repair.

i Read the user instructions of the applied battery charger regarding maintenance.

4.1.1. Before each use

Inspect the following points:

• All parts: Present and undamaged or unworn.
  • All parts: Clean, see § 4.2.2..
• Battery status: charge the battery when necessary, see §3.7..
  • Condition of wheels/tyres, see § 4.2.1..

Contact your specialist dealer for possible repairs or part replacements.

4.1.2. Yearly or more often

EN

Have your scooter inspected and serviced by your specialist dealer at least once a year, or more often. The minimum maintenance frequency depends on use and should therefore be commonly agreed upon with your specialist dealer.

4.1.3. If stored

Make sure that your scooter is stored in a dry environment to prevent mould from growing and the upholstery from being damaged. Disconnect the battery to prevent it from being damaged.

If your scooter is stored for a longer period, you still need to charge the batteries every month. For more information, see §3.7..

4.2. Maintenance instructions

4.2.1. Wheels and tyres

Proper working of the brakes depends on the state of the tyres, and can change due to wear and contamination (water, oil, mud, ...).

Keep your wheels free of wires, hair, sand and fibres.

Check the profile of the tyres. If the tread depth is less than 1 mm, the tyres need to be replaced. Contact your specialist dealer for this matter.

Inflate each pneumatic tyre to the correct pressure (see pressure indication on the tyres).

4.2.2. Cleaning

CAUTION

Risk of damage by moisture

• Keep the operating console clean and protect it from water and rain.
• Never use a hose or high-pressure cleaner to clean the scooter.

Wipe all rigid parts of the scooter with a damp cloth (not drenched). If necessary, use a mild soap, suitable for varnishes and synthetics.

The upholstery can be cleaned with lukewarm water and a mild soap. Do not use abrasive cleaning agents to clean.

Keep the ventilation openings of the battery charger clean and free of accumulated dust. Blow away the dust and clean the battery charger enclosure with a slightly moistened cloth, if required.

4.2.3. Disinfection

CAUTION

Risk of damage

- Disinfections may only be undertaken by trained persons. Consult your specialist dealer.

4.3. Expected lifespan

The scooter is designed to have an average lifespan of 5 years. Depending on the frequency of use, driving circumstances and maintenance, the lifespan of your scooter will increase or decrease.

4.4. Reuse

Before each reuse, have the scooter disinfected, inspected and serviced according to the instructions in the maintenance manual.

4.5. End of use

At end of life, you need to dispose of your scooter according to the local environmental legislation. The best way to do so, is to disassemble the scooter to facilitate the transport of recyclable parts. Usually, batteries are collected separately.

4.6. Warranty

The warranty on this product is subject to the general terms and conditions of each country.

5. Troubleshooting

Even if you use your scooter properly, a technical problem may occur. In this case, contact your local specialist dealer.

WARNING

Risk of injuries and damage

• NEVER attempt to repair your scooter yourself.
• For problems in the operating console you need to contact your specialist dealer. He/She will decide if the console needs to be reprogrammed.

The following symptoms may indicate a serious problem. Therefore always contact your specialist dealer if you spot any of the following deviations:

• Strange sound;
• Frayed/damaged wiring harnesses;
• Cracked or broken connectors;
• Uneven tread wear on one of the tyres;
• Jerky movements;
• Scooter deflects to one side;
• Damaged or broken wheel assemblies.
• Scooter does not switch on;
• Scooter is powered, but does not move to the front or back.

In case of a possible problem, a system code is displayed on the LCD display, see §3.2.2.. The following table summarises the possible system codes. Some problems can be solved by yourself. For all problems marked with a star (*), consult your specialist dealer.

Code Problem Meaning
1 Low battery Recharge the battery immediately.
2 * Motor voltage Check the motor and associated connections and wiring. Contact your specialist dealer.
3 * Motor short circuit Contact your specialist dealer.
4 * Parking brake Parking brake not engaged; turn the free-wheel lever from “Neutral” to “Drive”.
5 Motor overload Turn off the scooter, leave for a few minutes and turn back on.Take less steep slopes.
6 Drive inhibit Disconnect the battery charger. OR Release the speed lever before switching on your scooter.
7 * Speed pot Check the throttle and speed pot, as well as all associated connections and wiring. Contact your specialist dealer.
8 * Controller Turn off the scooter, leave for a few minutes and turn back on.Check the motor and associated connections and wiring. Contact your specialist dealer.
9 * Parking brake not found Check all connections and wiring. Contact your specialist dealer.
10 High battery If traveling down a slope, stop / reduce your speed. Take less steep slopes.

6. Technical specifications

EN

The technical details below are only valid for this scooter, at standard settings and optimal ambient conditions. If other accessories are used, the tabulated values will change. Changes in outdoor temperatures, humidity, uphills, downhills, soils and battery levels can reduce output. Take these details into account during use. The values are no longer applicable if your scooter has been modified, damaged, or is severely worn.

Brand Vermeiren
Product group Scooters, Class C
Type Kuarz
Description Dimensions
Maximum user weight 150 kg
Overall length 1505 mm
Overall width 680 mm
Overall height 1345 mm - 1395 mm
Folded height 870 mm
Total mass 158 kg
Mass of heaviest part 136 kg
Mass of removable partsSeat	21,3 kg
Energy consumption *	45 km
Rated slope	10°
Obstacle climbing	100 mm
Maximum speed forward	10 km/h13 km/h (XD-version)15 km/h
Max. braking distance from max.speed	4,5 m
Seat plane angle	6°
Effective seat depth	480 mm
Effective seat width	525 mm
Backrest angle	Max. 115°
Backrest height 550 mm
Footplate to seat distance	480 mm - 530 mm
Floor to seat distance	680 mm - 730 mm
Footplate height	200 mm
Armrest to seat distance 205 mm
Minimum turning diameter 3400 mm
Reversing width 2300 mm
Ground clearance 100 mm
Wheel diameter 350 x 70 mm
Tyre pressure ** Max. 3,5 bar
Min. battery 80 Ah (C20), 12V DC, non-spillable AGM battery,maintenance-free
Driving motors Nom. 750 Watt, electromagnetic brakes
Blow fuse 10 A	120 A
Battery charger	8 Amp (external)
Degree of protection	IPX4
Strength tests according to	ISO 7176-8
Tests of power and control systemaccording to	ISO 7176-14
Ignitability of upholstery according to	EN 1021-2:2006
EMC compliance	ISO 7176-21
Storage temperature	+5°C - +41°C
Use temperature	-10°C - +40°C
Storage and use humidity	30% - 70%
We reserve the right to introduce technical changes. Measurement tolerance +- 15mm / 1,5 kg / 1,5°* The theoretical driving distance will be reduced if the scooter is used frequently on slopes, rough ground or to climb curbs.** Since different tyres may be used, please note the correct operating pressure of the tyres you use. For other tyre diameters refer to your specialist dealer.

Table des matières

FR

Préface

38

1. Votre produit 40

1.1. Options 41

Diagram of a KUARZ electric scooter with numbered parts and labeled interior views

3.2.3. Protections techniques

Line drawing of a hand operating a vehicle's steering wheel, showing lever and seat positioning (no text or symbols)

Close-up of a red battery switch with a circular indicator showing a battery symbol (no text or labels visible)

Close-up of a red battery switch with a white circular icon and battery symbol (no text or numbers visible)

Close-up of a red and white industrial electrical switch with a circular logo (no visible text or symbols)

Close-up of a handheld electronic device with a blue arrow pointing to its side panel (no visible text or symbols)

Close-up of a black ergonomic chair seat with a red annotation box highlighting the lower leg (no text or symbols visible)

Close-up of a black ergonomic chair with a red annotation highlighting a small mechanical component (no text or symbols visible)

Close-up of a black automotive seat rearrest with a blue arrow pointing to the seat area, no visible text or symbols.

Close-up of a black electronic device with a metallic connector and labeled component '3' (no text or symbols beyond label)

Two sets of electrical symbols: battery and circuit board with no accompanying text or labels.

FR

Labeled diagram of a camera module showing key inserted into the lock and lock switch, with numbered annotations.

Close-up of a black robotic car wheel with visible sensor lights and a numbered component (1) pointing to the side (no text or symbols on the vehicle itself)

4. Entretien

Diagram of a KUARO electric scooter with numbered parts and labeled interior views

Line drawing of a hand operating a vehicle's steering wheel, showing lever and seat positioning (no text or symbols)

3.2.5.3. Om de manuele remmen in te schakelen (optioneel) - parkeerrem:

Side view of a modern electric scooter with visible battery, showing front and side dimensions (no text or symbols on the device itself)

3.3. Transfer in/uit de scooter

Close-up of a red battery terminal with a circular indicator showing a battery symbol (no text or labels visible)

Close-up of a red battery switch with a white circular icon and a battery symbol (no text or labels visible)

Close-up of a red battery cover with a white circular icon and plus/minus symbols (no readable text or numbers)

3.6. Comfortaanpassingen

NL

VOORZICHTIG

Kans op letsel of schade

Close-up of a black electronic device with attached fan and ventilation grille, showing a blue arrow pointing to the left side (no text or symbols visible)

Close-up of a black car seat with a circular badge labeled '1' on the backrest (no text or symbols beyond label)

Close-up of a black electronic device with a metallic connector and labeled component '3' (no text or symbols beyond label)

Electrical symbols for battery and grid connection, including a lightning bolt and plug-in switch

Labeled diagram of a camera module showing key inserted into the main body with numbered parts

Close-up of a black robotic vehicle with visible sensor lights and a numbered component (1) on the side, no text or symbols present.

4. Onderhoud

Diagram of a KUARO electric scooter with numbered parts and labeled interior views

Line drawing of a hand operating a vehicle's steering wheel, showing motion direction (no text or symbols)

Close-up of a red battery switch with a circular indicator showing a battery symbol (no text or labels visible)

Close-up of a red battery switch with a white circular label and a battery symbol (no readable text or numbers)

Close-up of a red battery cover with a white circular icon and a plus sign, mounted on a black electrical panel (no readable text or symbols)

Close-up of a black handheld device with attached fan and motor, showing a blue arrow pointing to the left side (no text or symbols visible)

Close-up of a black ergonomic chair with a red annotation highlighting a mechanical component (no text or symbols visible)

Close-up of a black ergonomic chair seat with a red annotation box highlighting the handle area (no text or symbols present)

Diagram of a car seat with labeled parts, showing front and side views with numbered annotations.

Close-up of a black car seat with a circular label and blue arrow pointing to the side panel (no text or symbols on the main subject)

Close-up of a black electronic device with a metallic connector and labeled component (no text or symbols visible)

Electrical symbols for battery and grid connection, including lightning bolt, fuse, and plug-in

Labeled diagram of a camera module showing key inserted into the main body with numbered parts and blue arrows indicating connections.

Close-up of a black robotic car wheel with visible sensor lights and a numbered component (1) pointing to the side (no text or symbols on the vehicle itself)

4. Wartung

Diagram of a KUARO electric scooter with numbered parts and labeled interior views

Line drawing of a hand operating a vehicle's steering wheel, showing lever and seat positioning (no text or symbols)

Close-up of a red battery terminal with a circular indicator showing a battery symbol (no text or labels visible)

Close-up of a red battery switch with a white circular label and a battery symbol (no readable text or numbers)

Close-up of a red battery cover with a white circular icon and plus/minus symbols (no readable text or numbers)

Close-up of a black handheld device with attached fan and ventilation grille, showing a blue arrow pointing to the left side (no text or symbols visible)

Close-up of a black ergonomic chair seat with a red annotation box highlighting the lower leg area (no text or symbols present)

Close-up of a black ergonomic chair with a red button highlighting the side panel (no text or symbols visible)

Close-up of a black automotive seat with a circular badge labeled '1' and a blue arrow pointing to the neck (no text or symbols on the seat itself)

ATTENZIONE

Rischio di lesioni

Close-up of a black electronic device with a metallic connector and a numbered label (3), showing no readable text or symbols.

Electrical symbols for battery and grid connection, including a lightning bolt and plug-in switch

Labeled diagram of a device interior showing key inserted components with numbered annotations

Close-up of a black robotic car with visible wheels and sensor lights, labeled with number 1 (no text or symbols on the vehicle itself)

4. Manutenzione

IT

Diagram of a KUARZ electric scooter with numbered parts and front view highlighting key components.

Line drawing of a hand operating a vehicle's steering wheel, showing mechanical components and motion direction (no text or symbols)

Close-up of a red battery switch with a white circular icon and plus/minus signs, labeled 'A' in the corner (no readable text or symbols beyond labels)

Close-up of a red battery switch with a white circular indicator and battery symbol (no text or numbers visible)

Close-up of a red battery terminal with a white circular icon and a plus sign, no visible text or symbols.

Close-up of a handheld electronic device with a blue arrow pointing to a component (no visible text or symbols)

Close-up of a black ergonomic chair seat with a red annotation box highlighting the handle (no text or symbols visible)

Close-up of a black ergonomic chair with a red button highlighting the seat area (no text or symbols visible)

Close-up of a black car seat with a circular badge labeled '1' pointing to the neck (no text or symbols on the car itself)

PRECAUCIÓN

Riesgo de lesiones

Close-up of a black electronic device with a metallic connector and a numbered annotation (3), showing no readable text or symbols.

Electrical symbols for battery and grid connection, including a lightning bolt and plug-in switch

Labeled diagram of a camera or optical device showing key inserted into a socket with numbered parts

Close-up of a black robotic car's rear wheel and side-mounted sensors, labeled with number 1 (no text or symbols on the vehicle itself)

4. Mantenimiento

ES

Diagram of a KUARZ electric scooter with numbered parts and front view highlighting key components.

Line drawing of a hand operating a vehicle intake manifold, no text or symbols present

Side view of a KUARZ electric scooter with labeled dimensions (500 and 100 units) and no visible text or symbols on the device itself.

Close-up of a red battery switch with a circular indicator showing a battery symbol (no text or numbers visible)

Close-up of a red battery switch with a white circular icon and battery symbol (no text or numbers visible)

Close-up of a red and black electrical switch with a white circular label (no readable text or symbols)

Close-up of a black electronic device with a blue arrow pointing to its left side, showing no visible text or symbols.

Close-up of a black ergonomic chair with a red annotation highlighting a mechanical component (no text or symbols visible)

Close-up of a black ergonomic chair with a red annotation highlighting a small mechanical component (no text or symbols visible)

Diagram of a car seat with labeled parts, showing front and side views with numbered annotations.

Close-up of a black automotive seatrest with a blue arrow pointing to the seat area, no visible text or symbols.

Close-up of a black electronic device with a labeled component (3) and directional arrow, no readable text or symbols beyond the number.

Electrical symbols for battery and grid connection, including lightning bolt, fuse, and plug-in

Labeled diagram of a camera module showing key inserted into the main body with numbered parts and blue arrows indicating direction.

Close-up of a black robotic car's rear wheel and side-mounted sensors, labeled with number 1 (no text or symbols on the vehicle itself)

4. Konserwacja

Diagram of a KUARZ electric scooter with numbered parts and front view highlighting key components.

Line drawing of a hand operating a vehicle intake manifold, no text or symbols present

Side view of a KUARZ electric scooter with labeled dimensions (500 and 100 units) and no visible text or symbols on the device itself.

Close-up of a red battery terminal with a circular indicator showing a battery symbol (no text or labels visible)

Close-up of a red battery switch with a white circular icon and battery symbol (no text or numbers visible)

Close-up of a red battery cover with a white circular icon and plus symbol (no text or numbers visible)

Close-up of a black electronic device with attached fan and ventilation grille, showing a blue arrow pointing to the left side (no text or symbols visible)

Close-up of a black ergonomic chair seat with a red annotation box highlighting the handle area (no text or symbols visible)

Close-up of a black ergonomic chair with a red annotation highlighting a small mechanical component (no text or symbols visible)

Close-up of a black car seat with a circular badge labeled '1' on the backrest (no text or symbols beyond label)

Close-up of a black mechanical component with a labeled pin and arrow indicator (no text or symbols beyond the number 3)

Labeled diagram of a camera module showing key inserted components with numbered annotations

1. Klíček
2. Konektor USB
3. Konektor nabíječky baterie

Close-up of a black robotic car's rear wheel and side-mounted sensors, labeled with number 1 (no text or symbols on the vehicle itself)

4. Údržba

Service registration form

This product (name): ....

was inspected (I), serviced (S), repaired (R) or disinfected (D):

By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:
By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:
By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of world: I / S / R / DDate:
By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:
By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S /R / DDate:	By (stamp):Kind of work: I / S / R / DDate:
By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:	By (stamp):Kind of work: I / S / R / DDate:

VERMEIREN GROUP

Vermeirenplein 1/15

2920 Kalmthout

Belgium

www.vermeiren.com

Version: C, 2026-02

Basic UDI-DI: 5415174KuarzDU

All rights reserved, including translation.