Sutro IBT-1000 - Toilet Brondell - Free user manual and instructions

USER MANUAL Sutro IBT-1000 Brondell

Integrated Smart Bidet Toilet

Model: IBT-1000

Line drawing of a rectangular electronic device with lid and front panel (no text or symbols)

This manual contains important safety information. Before operating the bidet, please read this manual thoroughly, and retain it for future reference.

SAFETY INFORMATION

02 Important Safeguards

PRODUCT INFORMATION

07 Product Features

09 Product Dimensions

PRODUCT INSTALLATION

10 Product Parts

11 Installation Parts

12 Before Installation

13 Installing the Emergency Flush Battery

14 Sutro Installation

PRODUCT OPERATION

16 Remote Control

18 Auxiliary Control Panel

19 Using the Sutro

20 Auto Mode, Pre-Rinse, and Auto Flush

21 Manual Flush, Eco Mode, and Nightlight Seat

22 Sensor, Auto-Open Lid, and Silent Mode

MAINTENANCE

23 Replacing the Emergency Flush Battery

24 Cleaning the Mesh Filters

26 Cleaning the Seat and Nozzle

27 Cleaning the Deodorizer Vent

28 Product Storage

TECHNICAL INFORMATION

29 Troubleshooting

31 Product Specifications

33 Regulatory and Safety Notices

34 Warranty

35 Contact

TRANSLATIONS

36 Spanish

71 French

SAFETY INFORMATION (IMPORTANT SAFEGUARDS)

READ ALL INSTRUCTIONS BEFORE USING

BE CAREFUL TO KEEP THIS SAFETY INFORMATION. PLEASE READ THIS INFORMATION TO PREVENT PROPERTY LOSS AND ENSURE SAFETY.

DANGER: If not observed, serious injury or even death may occur as a result.

WARNING: If not observed, serious physical injury or property damage may occur as a result.

CAUTION: If not observed, minor physical injury or property damage may occur as a result.

DANGER

Failure to observe the following warnings may result in electric shock, fire, personal injury, property damage or product damage.

• Do not use a damaged power plug or plug into a loose electric outlet.
• Do not move the product by pulling the power cord.
• Do not handle the product or power plug with wet hands.
• Do not forcefully bend the power cord or place heavy objects on it to prevent it from being damaged or deformed.
• Do not connect and pull out the power plug or cord repeatedly.
• Unplug the product before cleaning, repairing, inspecting, or replacing parts.
• Remove any dust or water from the power plug prior to plugging in.
• Do not plug the product into an electrical outlet or power strip that is being used by too many other products. Use an electrical outlet adequate for the wattage of the product rated for a minimum of 15 amps.
• If the power cord is damaged, do not attempt to repair, modify, or replace the cord yourself. Contact the Brondell Service Center toll free at 888-542-3355 or email us through our website.
• If the product produces a strange noise, a burning smell, or emits smoke, unplug it immediately from the electrical outlet and contact Brondell. Failure to do so may result in electric shock or fire.
• Do not insert any wires or sharp objects into any product gaps. This may result in electric shock, fire, or product damage.
• Do not place an electronic or gas heater near the product or dispose of any burning materials such as a lit cigarette in the toilet. This may result in fire or product deformation. Do not place any containers filled with water or other liquids, food, metallic objects, or any flammable material on top of the product. If foreign material enters the product, this may result in electric shock or fire.

SAFETY INFORMATION (IMPORTANT SAFEGUARDS)

DANGER

Failure to observe the following warnings may result in electric shock, fire, personal injury, property damage or product damage.

• Do not use the product in locations exposed to excessive moisture and do not splash water onto the product.
• While cleaning the bathroom, pull the power plug out of the electrical outlet and exercise caution to ensure that water or cleaning supplies do not splash onto the bidet. Failure to do so may result in electric shock or fire.
• If foreign material enters the product, pull the power plug out of the electrical outlet, turn off the main water valve, and call the Brondell Service Center.
• Do not disassemble, repair, or modify the product yourself.
• Do not use the product while wet from bathing or showering.
• Do not place or store the product where it can fall or be pulled into a tub or sink.
• Do not place in or drop the product into water or any other liquid.
• Do not reach for the product if it has fallen into water. Unplug the product immediately and call the Brondell Service Center.
• Do not use the product if it is not working properly. Please unplug the product immediately, close the main water supply valve, and call the Brondell Service Center at 888-542-3355. Failure to do so may result in electric shock, fire, or flooding.

WARNING

Failure to observe the following warnings may result in electric shock, fire, personal injury, property damage or product damage.

• Do not plug in, operate, or store the unit in locations where flammable or combustible materials are used or kept.
• Do not use industrial water, or gray water for the supply, as this may cause skin damage or disease.
• Turn off the main water supply valve when cleaning.
• For children and seniors who may have difficulties with adjusting temperatures or those with sensitive skin or impaired heat sensitivity, set the temperature of the wash spray and seat to "low" or "off" to prevent burning.
• Close supervision is necessary when this product is used by children, seniors, or persons requiring general assistance.
• Do not press the buttons using excessive force.
• Do not stand on top of or place any heavy objects onto the seat cover.
• Use this product for its intended use only, as described in this manual. Do not use any attachments that are not recommended by Brondell.

SAFETY INFORMATION (IMPORTANT SAFEGUARDS)

WARNING

Failure to observe the following warnings may result in electric shock, fire, personal injury, property damage or product damage.

• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Contact the Brondell Service Center for examination and repair.
• Keep the cord away from heated surfaces and heating vents.
• Never block the air openings of the product or place it on a soft surface, such as a bed or couch, where the air openings may be blocked. Keep the air openings free of lint, hair, etc.
• Never drop or insert any object into any opening or hose.
• Do not use the product outdoors or operate where aerosol (spray) products are being used or a room where it could be exposed to oxygen.
• Connect this product to a properly grounded outlet only. Refer to the Grounding Instructions in the next pages of the manual.

CAUTION

Failure to observe the following warnings may result in electric shock, fire, personal injury, property damage or product damage.

• Do not connect the main water supply to the hot water pipe or supply (only connect to the cold water supply).
• After the installation, make sure to check all water supply connections for leaks. Rubber washers should be in place for the water connection hoses & T-valve.
• Do not open/close the seat or seat cover with excessive force.
• Exercise caution that urine does not come into contact with the product—failure to do so may result in bad odors or malfunction.
• If the product will not be used for a long period of time, unplug the power cord, close the main water supply valve, and drain any water in the water tank.
• Do not pull out the bidet hose using excessive force.
• Do not use thinner, benzene, acidic chemicals, chloride, or hydrochloric acid detergent on or near the product. This may result in corrosion to the metal parts or discoloration or scratches to the bidet body.
• This appliance is not intended for use by persons (including children and seniors) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.

SAFETY INFORMATION (IMPORTANT SAFEGUARDS)

Grounding and GFCI Outlet Instructions

This product should only be used with a grounded GFCI (Ground Fault Circuit Interrupter) outlet and a grounded three-prong electrical cord as shown to the right. In the event of an electrical short circuit, using a grounded GFCI outlet reduces the risk of electric shock.

This product is equipped with a grounded cord and is for use on a nominal 120V circuit only (minimum 15 amps) and must be plugged into an outlet that is properly grounded with a GFCI breaker as shown. Replace or repair a damaged cord immediately.

Ground GFCI Outlet Test Reset Grounding Pin

IMPROPER USE OF THE GROUNDING PLUG CAN RESULT IN A RISK OF ELECTRIC SHOCK.

• If repair or replacement of the cord or plug is necessary, do not connect the grounding wire to either flat blade terminal.
• The wire with green insulation (either with or without a yellow stripe) is the grounding wire. Check with a qualified electrician if the grounding instructions are not completely understood, or if there is doubt if the product is properly grounded.

SAFETY INFORMATION (IMPORTANT SAFEGUARDS)

Optional Grounding Instructions

This product is for use on a nominal 120V circuit, and has a grounding plug that looks like the plug illustrated in sketch A in Figure 1.

A temporary adapter, which looks like the adapter illustrated in sketches B and C, may be used to connect this plug to a 2-pole receptacle as shown in sketch B if a properly grounded outlet is not available.

The temporary adapter should be used only until a properly grounded outlet (sketch A) can be installed by a qualified electrician.

The green colored rigid ear, lug, or the like extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box cover. Whenever the adapter is used, it must be held in place by the screw.

A Grounding Pin Gounded Outlet Gounded Outlet Box B Adapter Metal Screw Tab for Grounding Screw C

Figure 1

Bidet Features

Self-Cleaning, Retractable Nozzle

Self-cleaning feature gives the nozzle a cleansing rinse—on demand. Deep cleaning is easy, thanks to the detachable nozzle.

Rear and Front Warm Water Wash

Adjustable temperature, position, pressure, and oscillation settings.

Positionable Nozzle

The nozzle has five different positions to ensure the most comfortable and complete wash.

Wireless Remote Control and Mount

Easily select functions, spray settings, and more. Batteries included.

Adjustable Water Temperature and Pressure

Front and rear wash modes have 6 water temperature settings and 5 water pressure settings.

Advanced Air Dryer

Three fan speed settings and 4-level temperature settings for a hands-free drying experience and toilet paper reduction/elimination.

Nozzle Oscillation

Move function provides a massaging, oscillating cleanse during the wash cycle, ensuring a thorough and comfortable wash.

Auto Flush

The toilet will automatically flush when the seat no longer detects a user.

Heated Toilet Seat

Adjust the seat temperature with 6 levels.

Auto-Sense LED Nightlight

Boost safety at night with automatic nightlight and on/off option.

Auto-open/close lid and

remote-controlled seat

Enjoy a hygienic experience with an automatic lid and seat.

Eco Mode

Automatically lowers the seat temperature for energy saving when activated.

Built-in Carbon Deodorizer

Automatically reduces odors with a 3 minute air filtration cycle.

UV Nozzle Cleaning

Automatic UV light provides instant nozzle cleaning after every use.

On-Demand Nozzle Cleaning

Activate for automatic nozzle rinse and manual cleaning.

Ceramic Water Heating System

Provides endless warm water washes without connecting to a hot water valve in your bathroom.

PRODUCT INFORMATION

Product Features (Cont'd)

Bowl Features

Ceramic with Anti-Stain Glaze

Chair height: 16.5" (420 mm)

Elongated Bowl Shape

12" (305 mm) Rough-In Housing

Flushing System Features

Auto and Manual Flush

Bowl-Cleaning Pre-Rinse

High-Performance Siphon and Single Jet

1.28 Gallons (4.8 Liters) per Flush

Top View Lid Open Top View Lid Closed

10.3" / 26.2 cm 16.5" / 42 cm 8" / 20.5 cm 15' / 38.3 cm

Front View

26.97" / 68.50 cm

Side Profile View

15.16" / 38.5 cm

18.7" / 47.49 cm 15.75" / 40 cm Rough-In Distance 12" / 30.48 cm

Product Parts

1. Lid
2. Auxiliary Control Panel
3. Nozzle
4. Heated Seat
5. LED Nightlight

6. Seat Sensor

7. Plug Cover (on ceramic bowl)

8. Advanced Air Dryer Outlet
9. Manual Flush Button
10. Deodorizer Vent
11. Light Sensor
12. UV light

Technical diagram of a toilet with numbered parts for identification

Included Parts

1. 1/2" x 1/2" x 11/16-20UN T-Valve with Flat Washer
2. 11/16-20UN to 3/8" Adapter with Flat Washer
3. 11/16-20UN to 1/2" Adapter with Flat Washer
4. Mounting Brackets (2)
5. Mounting Bracket Screws (2)
6. Screw Plugs (2)
7. Plug Covers (2)
8. Wax Toilet Seal
9. Floor Flange
10. Floor Flange Screws (4)

Required Installation Parts and Tools (Not Included)

1. 7/16" Slip Joint Angle Stop (Wall Valve) with Compression Nut Removed to Expose 12 " MIP Threads

2. GFCI Receptacle (Wired in Wall and Tested)

3. Toilet Mounting Bolts (2)

4. Toilet Mounting Bolt Washers (2)
5. Toilet Mounting Bolt Nuts (2)
6. Remote Control with Wall Mount
7. AAA Batteries (2)
8. 9V Battery

The Following Are Pre-Installed and Are Not Shown:

1. Bidet Water Supply Hose
2. Flush Water Supply Hoses (3)
3. T-Valve Mesh Filter
4. Bidet Inlet Mesh Filter
5. 7/8" Flush Hose Mesh Filter

1. Adjustable Wrench
2. Phillips-Head Screwdriver
3. Silicone Gun (Optional)
4. Water Pressure Gauge (Optional)

IMPORTANT NOTE: Please read through this entire list of instructions and take inventory of included parts before beginning installation. If you have any questions at all, please call Customer Service at 1-888-542-3355 before you begin your installation.

A GFCI electrical outlet near the toilet is needed to provide power. Ensure that the skirt of the toilet does not interfere with the water supply point. Due to the nature of this product, a plumber is recommended for installation.

1. Before unpacking this product, ensure rough-in dimensions are as follows:

2. The centerline of the floor drain is to be 12" from the finished back wall. Do not include the thickness of any baseboard molding when taking this measurement.

3. Locate the included installation template titled "Confirm Dimensions Before Unpacking."
4. Place the provided installation template on the ground and trace the outline with a marking pen to confirm rough-in dimension; remove installation template before installing the unit.

5. The centerline of the angle stop (water supply valve) is to be 8" above the finished floor and 9"-11" to the left of the centerline of the floor drain. The angle stop will need to have a 12 " or 3/8" MIP thread to connect to the included T-Valve

6. Confirm water pressure:

The minimum operating water pressure is 35 psi / 0.24 MPa. If the operating water pressure is below 35 psi / 0.24 MPa, the unit may experience issues with the flushing mechanism. Use a water pressure gauge (not supplied) to ensure there is adequate water pressure before installation.

1. Ensure there is enough space to properly install the unit.

Confirm Dimensions of Product with Installation Space

Installing the Emergency Flush Battery

In the event of loss of power to the Sutro, the flush button located on the auxiliary control panel can be used to manually flush the toilet. Follow the instructions below to install the 9V battery underneath the bidet seat before proceeding with installing the Sutro.

1. Remove the top bidet unit by grabbing the back-top corners of the bidet and gently, but firmly pull up towards you to release the bidet from the ceramic base. Be careful not to damage any hoses, power cords, or connections as you remove the bidet.
2. Use a Phillips-head screwdriver to release the screws and remove the cover.
3. Connect the included 9V battery to the terminal wire. Ensure you have properly connected the battery to the correct polarities and replace the battery compartment cover.
4. Feed the bidet hose, flush hose, and power cord back through the ceramic base cavity, ensuring none of the water supply hoses become pinched or kinked.
5. Reinstall the bidet seat onto the ceramic base; evenly press down until you hear the bidet snap into place.

Step 1

Line drawing of a toilet with lid and side panel, showing internal structure (no text or symbols)

Step 2-3

HIGHLY RECOMMENDED: Use two or more people to complete Step 3, as the bowl is very heavy and can be difficult to maneuver properly or cause injury.

1. Install mounting brackets onto floor flange using toilet mounting bolts, metal washer, and nut. Hand-tighten the nuts. Use a wrench to tighten the nuts one quarter turn beyond hand tight.

NOTE: A new floor flange and mounting bolts are included with your installation kit. Replace old floor flange and bolts if necessary.

1. Place the wax toilet seal on the drain hole underneath the ceramic bowl.
2. Using two or more people, carefully install the ceramic bowl, aligning over the mounting brackets and toilet drain. Press down evenly on the toilet to ensure the wax toilet seal is in full contact with the ground.
3. Insert screw plugs on both sides of the ceramic base.
4. Install mounting bracket screws through the screw plugs on both sides of the toilet using a Phillips-head screwdriver, ensuring the screws are fully secure. Be careful not to overtighten as damage or cracking may occur.
5. Install plug covers.

Step 1

Mounting Bracket Washer Nut Bolt

Step 2

Drain Hole

Wax Toilet Seal

Step 3

Toilet Drain Outlet Wax Toilet Seal

Step 4-6

Screw Plug
Mounting
Bracket Screw

Plug Cover

Sutro Installation (Cont'd)

1. Install the washer and T-Valve onto the main water supply valve at your wall (use 3/8" or 1/2" adapter depending on your connection size).
2. Connect water supply hoses.

a. Connect flush water supply hose to side of T-Valve and secure.
b. Connect bidet water supply hose to top of T-Valve and secure.

1. Turn on the water supply.

a. Open the main water supply valve slowly and check for leaks.
b. Wait 5 minutes, check again and, if there are no leaks, continue.

1. Plug the power cord into a GFCI electrical outlet.

a. Once powered on, the unit will run an initial diagnostic test; the lights will turn on, the nozzle will extend, and water will run through the system. Once the lights shut off, the diagnostic test is complete.

NOTE: Make sure to only use a grounded GFCI (ground fault circuit interrupter) electrical outlet, as in the case of a short circuit, a grounded GFCI outlet may help prevent electric shock or injury.

1. Test the Sutro Integrated Smart Bidet Toilet.

a. Ensure all functions are working properly by placing your hand on the seat sensor area to activate the unit. Check the rear and front wash functions, including water pressure, nozzle position adjustment, and water temperature adjustment. NOTE: Use your hand or a cup to block the spray to avoid spraying water outside the toilet.

NOTE: After testing the functions, it is suggested to place silicone caulking around the base of the toilet to ensure a proper seal. Wait at least 24 hours before using the toilet after applying the silicone.

Step 7 T-Valve Water Supply Valve

Step 8a T-Valve Water Supply Valve Flush Water Supply Hose

Step 8b Bidet Water Supply Hose Water Supply Valve Flush Water Supply Hose

Step 11a Occupied Sensor Point

1 2 5 14 13 12 7 6 15 Brondell 3 4 8 10 9 11

1. Insert the AAA batteries.

a. Open battery compartment cover on backside of remote control by pulling down on the tab to release the cover.
b. Insert two AAA batteries (included), ensure batteries are installed correctly.
c. Replace battery compartment cover.

1. Mount the remote (optional)

a. Identify a location in the bathroom for the remote control that is visible and reachable from the toilet.
b. Use the included mounting screws or peel off the double-stick tape on the back of the wall mount and press firmly to the wall to ensure that it does not fall and damage the remote control.

NOTE: The remote control is paired to the product by default at the factory. If the remote control is not working properly, double check the batteries or re-pair the remote using the remote pairing instructions below.

Remote Pairing Instructions

1. Unplug the unit.
2. Hold the stop button on the remote until the LED indicator lights on the remote start to flash.
3. While the lights are still flashing, plug the unit back into the GFCI outlet.
4. The lights will stop flashing, and the remote is now paired with the unit.

1. Stop Button

Press to stop all operating functions.

2. Rear Wash / Move Button

Press once to initiate a 4-minute rear wash. Press again to initiate nozzle oscillation (repetitive forward and backward nozzle movement).

3. Front Wash / Move Button

Press once to initiate a 4-minute front wash. Press again to initiate nozzle oscillation (repetitive forward and backward nozzle movement).

4. Nozzle Cleaning Button

Press to initiate a 2-minute automatic nozzle cleaning when not sitting, or when the seat sensor is deactivated. For more nozzle maintenance instructions, see page 26

5. Advanced Air Dryer Button

Press once to initiate a 4-minute warm air dry cycle. Press again to adjust between 3 fan speed settings (low, med, high).

NOTE: the unit will auto-flush when you initiate the warm air dryer. To deactivate the auto-flush before dry, go to page 20

6. Water Pressure Button

Press for 5 adjustable water pressures during wash. Settings will be saved for the next use.

7. Nozzle Position Button

Press to adjust the nozzle position forward and backward during a wash cycle. Settings will be saved for the next use.

8. Water Temperature Button

Press to adjust the outgoing water temperature to one of 6 settings—(OFF, Level 1 = 87.8°F / 31°C; Level 2 = 91.4°F / 33°C; Level 3 = 95.0°F / 35°C; Level 4 = 98.6°F / 37°C; Level 5 = 102.2°F / 39°C). Settings will be saved for the next use.

9. Seat Temperature

Press to adjust the seat temperature to one of 6 settings—(OFF, Level 1 = 86.0°F / 30°C, Level 2 = 89.6°F / 32°C, Level 3 = 93.2°F / 34°C, Level 4 = 96.8°F / 36°C, Level 5 = 102.2°F / 39°C). Settings will be saved for the next use.

10. LED Indicator Lights

Indicates water pressure and temperature, nozzle position, and advanced air dryer and seat temperature.

11. Dryer Temperature Button

Press to adjust the warm air dryer temperature between 4 levels. Settings will be saved for the next use. NOTE: The dryer temperature will vary depending on the surrounding air temperature of the room.

12. Nightlight Button

Press to turn the toilet bowl nightlight on or off. NOTE: This unit has an auto-sensing nightlight that will automatically turn on or off depending on the amount of light in the room.

13. Open/Close Lid Button

Press to open the lid. Press again to close. If both the lid and seat are up, pressing this button will close both the seat and lid and the toilet will flush. NOTE: The unit comes defaulted with an auto-opening lid when you approach the seat. To deactivate this feature, go to page 22.

14. Open/Close Seat Button

Press to open the lid and seat. Press again to close the seat only. The lid and/or seat will close automatically after 45 seconds when it no longer detects a user within a 3 feet radius.

15. Flush Button

Press to flush the toilet. NOTE: The toilet will automatically flush 6 seconds after you leave the seat.

stop/power rear/dry front/dry flush

Power / Stop

Press to stop all wash or dry functions. Press and hold for 3 seconds to power off the unit.

Rear Wash

Press for an auto rear wash and dry function (see page 20 for further details).

Front Wash

Press for an auto front wash and dry function (see page 20 for further details).

Flush

Press to flush the toilet. In the event of loss of power to the unit, press this button to activate the emergency flush.

Light Sensor

This sensor detects the amount of surrounding light and activates the nightlight. If the room is dark, the nightlight will automatically turn on. If the room is light, the nightlight will automatically turn off.

NOTE: The Sutro has a built in seat sensor.

Wash and dry functions will not work unless the sensor in the seat detects someone sitting down. To override the seat sensor, please see the instructions on page 22.

Prepare for Wash

Sit on the seat to ensure skin-to-seat contact on the seat sensor. Once contact is made, the seat will automatically:

1. Give an audible "beep" letting you know the seat sensor has been engaged.
2. Initiate a bowl-cleaning pre-rinse to prepare for use.
3. If the bidet was set to Eco Mode, the seat temperature will rise to the previously set temperature setting.

Warm Water Wash

When ready to wash, press the rear or front wash button on the remote control one time to initiate a wash. The nozzle will self-clean, extend into the toilet bowl, spray for 4 minutes, turn off automatically, retract, and self-clean once again.

1. While washing, users can adjust the water temperature, pressure, and nozzle position settings.
2. If you would like to stop the wash before the 4-minute cycle ends, press the stop button to discontinue water flow.

Advanced Air Dry

Press the advanced air dry button to start a warm air drying cycle. The dryer will run for 4 minutes and turn off automatically.

1. While the air dryer is operating, users can press the advanced air dry button repeatedly to adjust the fan speed level between low, medium, or high.
2. The temperature can also be adjusted between 4 different levels using the dryer temperature button. The temperature setting will be illuminated on the LED indicator lights on the remote.
3. To stop the dryer during the cycle, press the stop button.

Deodorizer

This unit is equipped with an automatic deodorizer that will turn on when the seat sensor is activated. The deodorizer will continue to run for 3 minutes after leaving the seat.

NOTE: The deodorizer will not turn on if the seat sensor is overridden. To turn off the automatic deodorizer, press and hold the dryer temperature button for 3 seconds. The unit will beep to confirm saved settings.

Auto Mode, Pre-Rinse, and Auto Flush

Auto Mode

Press the rear or front wash button on the auxiliary control panel to engage auto mode. During auto mode, the following wash parameters will be set:

• Seat temperature set to level 3
• Move (nozzle oscillation) turned on
  • Water pressure set to level 3
  • Water Temperature set to level 3
• Dryer temperature level set to level 3

Pressing the rear or front wash button on the auxiliary control panel during the wash cycle will stop the wash and start the drying function.

After the wash cycle is completed, auto mode will initiate a flush followed by a 4-minute warm air dry cycle on the auxiliary control panel. Pressing the rear or front wash button during the dry cycle will adjust the fan speed level.

NOTE: You can preselect desired wash and dry settings on the remote before starting Auto Mode, otherwise all settings will default to level 3.

Pre-Rinse

When the seat sensor is activated, the unit will provide a pre-rinse to the toilet bowl to help combat debris buildup and staining. Press and hold the up arrow button for 3 seconds to deactivate this feature.

Auto Flush

The auto flush mode is activated at the factory by default. The toilet will flush automatically when it detects a user has vacated the seat after 6 seconds or more.

To turn off auto flush mode, press and hold the down arrow button for 3 seconds. The unit will beep once to confirm saved settings. To reactivate auto flush, repeat the step above. The unit will beep twice to confirm saved settings.

Auto Flush Before Dry

By default, the unit will flush when the advanced air dryer is activated. Press and hold the advanced air dryer button for 3 seconds to deactivate the flush before dry feature.

NOTE: The flush before dry feature will not work if a flush command has previously been made.

Manual Flush, Eco Mode, and Nightlight

Manual Flush

In the event of a power outage or remote malfunction, the flush control can be activated using the flush button located on the right side of the seat when seated on the toilet.

Flush Button

Eco Mode

In Eco Mode, the seat temperature will be heated to 86^ F / 30^ C when the bidet is not in use. Once a person sits on the seat, it will revert to the last temperature setting used.

To turn on Eco Mode, press and hold the water temperature button for 3 seconds. The unit will beep indicating the setting has been saved.

Nightlight

This unit has an auto-sensing nightlight that will automatically turn on or off depending on the sensitivity of light in the room. Press the nightlight button once to turn off auto-sensing nightlight. The nightlight will no longer turn on. Press the nightlight button again to reactivate auto-sensing nightlight.

Press and hold the nightlight button for 3 seconds to permanently turn the nightlight on or off regardless of the light sensitivity in the room. NOTE: the auto-sensing nightlight will not work if the nightlight is permanently turned on or off.

Seat Sensor, Auto-Open Lid, and Silent Mode

Seat Sensor

The seat sensor is activated at the factory by default. Press and hold the open seat button for 3 seconds to deactivate the seat sensor located in the seat. This allows the wash and dry functions to operate without the sensor being engaged. Use caution in this mode to avoid spraying water outside the toilet when not seated.

Auto-Open Lid

The lid on this unit is pre-programmed to auto-open within 3 feet of contact with the proximity sensor. Press and hold the open lid button for 3 seconds to deactivate this feature.

NOTE: The lid can still auto-open using the open lid or open seat button on the remote.

Activating / Deactivating Silent Mode By default, the Sutro will beep to confirm commands from the remote control and auxiliary control panel. Press and hold the seat temperature button for 3 seconds to activate Silent Mode. The unit will beep once to confirm the new setting. Press and hold the seat temperature button again for 3 seconds to deactivate Silent Mode. The unit will beep twice to confirm the new setting.

MAINTENANCE

Replacing the Emergency Flush Battery

If there is no power to the unit and it does not flush using the flush button on the auxiliary control panel, then the battery may have died. Follow the instructions below to replace the 9V battery.

1. Turn the unit off and unplug the power cord.

2. Shut off the water supply valve at the wall and disconnect the bidet hose and flush hose from the T-Valve. NOTE: You will need a bucket or towel to catch residual water within the hoses and valve.

3. Remove the top bidet unit by grabbing the back-top corners of the bidet and gently, but firmly pull up and towards you to release the bidet from the ceramic base. Be careful not to damage any hoses, power cords, or connections as you remove the bidet.

4. Disconnect all four hoses for easier access to the battery compartment.

5. Use a Phillips-head screwdriver to release the screws and remove the cover.

6. Gently disconnect the 9V battery from the terminal wire and replace with a new 9V battery. Ensure you have properly connected the battery to the correct polarities and replace the compartment cover.

7. Reconnect all hoses to the bottom of the bidet. Make sure all connections are completely secure.

8. Feed the bidet hose, flush hose, and power cord back through the ceramic base cavity, ensuring none of the water supply hoses become pinched or kinked.

9. Reinstall the bidet seat onto the ceramic base; evenly press down until you hear the bidet snap into place.

10. Reconnect the flush hose and bidet hose to the T-Valve.

11. Turn on the water supply valve slowly and check for leaks. Wait 5 minutes and check for leaks again before plugging the unit back into the GFCI outlet

12. Press the flush button to check if the unit flushes. If the unit still does not flush, refer to Troubleshooting on page 30.

Line drawing of a toilet with lid and side panel, labeled 'Step 3' (no text or symbols on the diagram itself)

Step 5-6

Cleaning the Mesh Filters

If your Sutro seems to be experiencing a loss of water pressure, your mesh filters may be dirty or clogged and should be cleaned. Follow the steps below to clean the filters. If the pressure issue is not resolved after cleaning, see the Troubleshooting section at the end of this manual for other possible solutions.

Cleaning the T-Valve Mesh Filter

1. Unplug the power cord from the wall outlet.
2. Shut off the water supply valve at the wall.
3. Disconnect the top bidet hose from the T-Valve only. Use pliers to remove the mesh filter. NOTE: You will need a bucket or towel to catch residual water within the hoses and valve.
4. Clean the mesh filter with water and soft brush, then reinsert back into the T-Valve, with the "x" side facing up. Ensure the filter is pushed in all the way and reconnect bidet hose until secure.
5. Slowly turn on the water supply valve and check for any leaks. Wait 5 minutes and check for leaks again before plugging the unit back into the GFCI outlet.

Step 3

Technical line drawing of a mechanical clamp or tool assembly (no text or symbols)

Cleaning the Mesh Filters (Cont'd)

Cleaning the Bidet Inlet Mesh Filters

1. Turn the unit off and unplug the power cord.
2. Shut off the water supply valve at the wall and disconnect the bidet hose and flush hose from the T-Valve. You will need a bucket or towel to catch residual water within the hoses and valve.
3. Remove the top bidet unit by grabbing the back-top corners of the bidet and gently, but firmly pulling up towards you to release the bidet from the ceramic base. Be careful not to damage any hoses, power cords, or connections as you remove the bidet.
4. Lift the bidet over to expose the bottom and locate the large flush water supply hose and bidet hose connections.
5. Disconnect the hoses and remove the mesh filters using pliers.
6. Clean the mesh filters with water and a soft brush, then reinsert back into the bidet inlets, with the "x" side facing up. Ensure the filters are pushed in all the way.
7. Reconnect the hoses and feed the bidet hose, flush hose, and power cord back through the ceramic base cavity, ensuring none of the water supply hoses become pinched or kinked.
8. Reinstall the bidet seat onto the ceramic base; evenly press down until you hear the bidet snap into place.
9. Reconnect the flush hose and bidet hose to the T-Valve.
10. Turn on the water supply valve slowly and check for leaks. Wait 5 minutes and check for leaks again before plugging the unit back into the GFCI outlet.

Step 3

Line drawing of a toilet with lid and side panel, showing internal structure (no text or symbols)

Step 5

4 Hoses

2 Filters

Unplug the integrated bidet from the power source before cleaning the seat.

Use a soft, damp cloth and mild cleanser (such as dish soap, Simple Green or Windex) to wipe down the seat. DO NOT scrub or use harsh, abrasive products to clean. DO NOT use thinner, benzene, acidic chemicals, chloride, or hydrochloric acid detergent. This may result in corrosion to the metal parts or discoloration or scratches to the bidet body.

NOTE: Be cautious of leaving home and beauty products in contact with the bidet seat, the result of which can be irreversible discoloration. Most stains can be removed using a 1:1 mix of rubbing alcohol and water and a soft cloth or towel. However, some permanent stains are the result of substances left on the seat while the seat heater was activated. Be cautious of home and beauty products (including but not limited to various hair and air freshener sprays, lotions, body wash, skin tanners, body butters, and oils) that come in contact with the seat. Wash off any substances that come in contact with the seat as soon as possible.

UV Nozzle Cleaning

This unit includes an ultra-violet (UV) light for intensive nozzle cleaning, which automatically activates 10 seconds after leaving the seat. The UV light will stay active for 3 minutes. If the seat is activated within the 3-minute timeframe, the UV light will shut off.

UV Light

Nozzle Cleaning (Manual)

1. Press and hold the nozzle cleaning button for 3 seconds and the nozzle will extend.

NOTE: The nozzle cleaning function will not work while the seat is occupied or if the seat sensor is turned off.

1. Gently clean the nozzle manually with a soft cloth or toothbrush. Do not forcefully hold or press down on the nozzle otherwise damage can occur.

2. The nozzle tip can be removed for deep cleaning.

3. The nozzle will automatically retract after 4 minutes.

Step 2 Nozzle

Step 4 nozzle

Cleaning the Deodorizer Vent

Cleaning the Deodorizer Vent

The deodorizer has a vent cover that prevents dust and particles from flowing into the deodorizer filter. Over time, the vent may get covered with dust, which may affect the deodorizer's efficiency, so this should be checked and cleaned regularly.

1. Turn the unit off and unplug the power cord.
2. Shut off the water supply valve at the wall and disconnect the bidet hose and flush hose from the T-Valve.

NOTE: You will need a bucket or towel to catch residual water within the hoses and valve.

1. Remove the top bidet unit by grabbing the back-top corners of the bidet and gently, but firmly pulling up towards you to release the bidet from the ceramic base. Be careful not to damage any hoses, power cords, or connections as you remove the bidet.

2. Using a soft cloth or toothbrush, gently brush the dust off the vent.

3. Feed the bidet hose, flush hose, and power cord back through the ceramic base cavity, ensuring none of the water supply hoses become pinched or kinked.

4. Reinstall the bidet seat onto the ceramic base; evenly press down until you hear the bidet snap into place.

5. Reconnect the flush hose and bidet hose to the T-Valve.

6. Turn on the water supply valve slowly and check for leaks. Wait 5 minutes and check for leaks again before plugging the unit back in.

Step 3

Step 4

Product Storage

Short Term Non-Use

If the product will not be used for more than a few weeks, you can simply unplug it. You may also consider shutting the water supply off at the wall for extra precaution.

Long Term Non-Use

If the product will not be used for an extended time (longer than 4 months), you should unplug the unit and shut the water supply off at the wall.

NOTE: During winter, the water inside may freeze after long periods of storage and non-usage. Before connecting the product to the water supply and electrical outlet, allow it to defrost for 30 mins in a warm indoor environment. In case of extreme cold or freezing, wrap the water supply hose with a warm towel. Never pour hot water or use a hot air dryer directly on or in the bidet or toilet.

If the bidet or flushing system appears to be operating abnormally, please review the troubleshooting tips before calling the Brondell Service Center as most issues are easily resolved with a few simple steps. If you are unable to resolve the issue after checking the following items, please visit Brondell.com/Support and complete our online Support Request form or call our Customer Support team for assistance at 1-888-542-3355, Mon-Fri, 8 a.m-2 p.m. PT

Check Before Continuing:

• Make sure the integrated bidet is connected to power and that the outlet is working properly.
• Make sure you check and test the reset button on the GFCI outlet (Standard 120V GFCI outlet).
• Make sure main water supply valve is open.
• Make sure the bidet is not in Eco Mode.
• Confirm there are no leaks from hoses or water supply.
• Make sure mesh filters are clean and free of build up or debris (see maintenance section on pages 24-25).
  • After checking items above, refer to the following troubleshooting chart for additional solutions.

Problem Possible Cause(s) Solution(s)

The unit does not operate	1. Power is off.2. Power plug is disconnected.3. There is not power to the outlet.	1. Press the stop / power button on the auxiliary control panel on the left side of the unit (when facing the unit).2. Ensure the plug is securely connected.Check and reset GFCI outlet3. Unplug the unit and plug another device into the outlet to make sure there is power.
Wash or dry functions not working	Seat is not occupied. Most functions	will not operate if the seat is not occupied. There is a sensor inside of the seat that recognizes touch. Please make sure there is nothing on the seat that could block the sensor (e.g., toilet seat cover, paper, etc.).
Remote control not working	1. Batteries are dead.2. Remote control has lost.connection with the unit.	1. Replace with (x2) new AAA batteries.2. Re-pair remote using pairing instructions on page 16.
Water pressure is weak	1. Water pressure is set at the lowest level.2. Mesh filter(s) are clogged.3. Incoming water pressure used is under the minimum pressure suggested (35 psi / 0.24 MPa).4. Water supply valve is partially closed.	1. Adjust the water pressure setting to a higher level.2. Clean the mesh filter (see page 24-25).3. The available water pressure is 35–108 psi / 0.24 MPa–0.75 MPa4. Ensure the water supply valve at the wall is fully open.5. If nozzle is dirty or clogged, clean nozzle using maintenance instructions on page 26.
Problem Possible Cause(s) Solution(s)
Water is not warm	Water temperature is set to off or lowest level.	Adjust the water temperature setting to a higher level.
Seat is not warm	1. Seat temperature is set to off or lowest level.2. Eco Mode is activated.	1. Adjust the seat temperature setting to a higher level.2. Deactivate Eco Mode and try again after 5 minutes (see page 21).
Warm air dryer is not warm	Dry temperature is set at the lowest level.	Adjust the dry setting to a higher level.
Auto Flush does not operate	1. There is no power to the outlet.2. Auto flush is deactivated.	1. Use the manual flush in the event of a power outage. Auto flush should function again once power is restored (see page 20).2. Reactivate auto flush mode (see page 20).
Flush does not fully flush	1. Water pressure is weak.2. Water supply valve is partially closed.	1. Water pressure may drop when other household water supply is in use (Ex: another toilet flushing, shower, washer, etc). Wait and retry to flush.2. Ensure water supply valve is fully open.
Water flows into the bowl continuously	A power outage occurred during a flush or auto flush cycle	If a power outage occurs while the flush function is in use, the unit may continue to flush water. Close the water supply valve, unplug the unit, and stop use until electricity is recovered.
Water does not come out of nozzle	1. Water supply valve is closed.2. Water supply is cut off.3. Nozzle is dirty.4. Mesh filters are clogged.	1. Open the water supply valve.2. Wait until the water supply is turned on.3. Clean the nozzle (see page 26).4. Clean the mesh filters (see page 24-25).
Shuts off during use	1. Power plug is disconnected.2. There is no power to the outlet.3. Insufficient power supply.	1. Ensure the plug is securely connected.2. Check and reset GFCI outlet. Unplug the unit and plug another device into the outlet to make sure there is power.3. Confirm the power supply meets required specifications (see pages 5-6).
Wash feature does not work or fails to spray	1. Seat sensor does not detect when you are seated.2. Water supply valve is closed.	1. Adjust sitting position to fully cover the seat sensor (for seat sensor location see page 10).2. Open the water supply valve.

SUTRO INTEGRATED SMART BIDET TOILET
Model IBT-1000
Power Voltage 120 V / 60 Hz
Max Power Consumption 1050 W
Supply Water Pressure 35 psi-98 psi / 0.24 MPa-0.67 MPa
Dimensions (L x W x H) 26.9" x 15.16" x 18.7" / 68.3 cm x 38.4 cm x 47.4 cm
Weight 99.2 lb / 45 kg
Incoming Water Temperature 41°F-104°F / 5°C-40°C
Seat Weight Limit 440.93 lb / 200 kg
Lid Weight Limit 440.93 lb / 200 kg
WARM WATER WASHING DEVICE
Rear wash 0.155 gal/min / 0.59 L/min
Front Wash 0.161 gal/min / 0.61 L/min
Default Cycle Time 4 minutes
Water Pressure Control 5 levels
Water Temperature Control	Level 1 = 87.8°F / 31°C; Level 2 = 91.4°F / 33°C;Level 3 = 95.0°F / 35°C; Level 4 = 98.6°F / 37°C;Level 5 = 102.2°F / 39°C
Max Heater Power Consumption	1050 W
Safety Devices	Butterfly Thermostat, Thermal Fuse, Flow Sensor
HEATED SEAT
Seat Temperature Control	6 levels:Level 1 - Room Temp; Level 2 - 86°F / 30°C; Level3 - 89.6°F / 32°C; Level 4 - 93.2°F / 34°C; Level5 -96.8°F / 36°C; Level 6 - 102.2°F / 39°C
Max Heater Power Consumption	40 W
Safety Devices	Thermal fuse
DRYER
Dryer Cycle Time	4 minutes
Heater Power Comsuption	400 W
Temperature Range	93.2°F - 131°F / 34°C - 55°C (range will vary on surrounding air temperature)
Safety Devices	Thermal Fuse, Bi-Metal
TOILET
Flush Volume 1.28 gpf / 4.8 lpf
Flush Type High-Performance Siphon and Single Jet
Rough-In 12"
REMOTE
Type of Equipment Radio Frequency Remote Control
Rate Power Supply DC3V (2x 1.5V AAA battery)
Operating Frequency 2.4G
Modulation Type GFSK

USA: Federal Communications Commission (FCC) Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference; and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

FCC Warning

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device should be installed and operated with minimum 20 cm between the radiator and your body. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• This device meets the FCC and IC requirements for RF exposure in public or uncontrolled environments.

Canada: Industry Canada (IC) Statement

This device meets the IC requirements for RF exposure in public or uncontrolled environments. IC Notice to Users English/French in accordance with current issue of RSS GEN: This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Brondell products are backed by some of the most comprehensive warranties in the industry. Brondell warrants that all products (excluding consumable items) shall be free from defects in material and workmanship under normal use and service.

IBT-1000 Residential 3-Year Limited Warranty

- 100% Coverage of all parts and labor for the entire product (excluding consumable filters) for the first three years from original date of purchase

IBT-1000 Commercial Warranty

The warranty period is 1 year from original purchase date for all Brondell products. Warranties may not apply to products that are used for heavy commercial, hospital, or other high-use non-residential applications.

Exclusions and Limitations

1. BRONDELL warrants its products to be free from manufacturing defects under normal use and service. This warranty is extended only to the ORIGINAL PURCHASER.
2. BRONDELL's obligations under this warranty are limited to repairs or replacement, at BRONDELL's option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. BRONDELL reserves the right to make such inspections as may be necessary to determine the cause of the defect. BRONDELL will not charge for labor or parts in connection with warranty repairs for the first year from date of purchase on all products except those that may be subject to commercial use limitations.
3. BRONDELL is not responsible for the cost of removal, return (shipping) and/or re-installation of products.

4. Variations in color and finish of all materials will occur naturally due to manufacturing processes are not considered manufacturing defects.

5. Scratching, staining, gloss reduction, fading, and other effects from chemical use, water, and atmospheric conditions are not considered manufacturing defects, but are considered normal wear and tear. This warranty does NOT apply to:

6. Damage or loss which occurs during shipment.

7. Damage or loss sustained through any natural or man-made causes beyond the control of BRONDELL, including but not limited to fire, earthquake, floods, etc.
8. Damage or loss resulting from sediments or foreign matter contained in a water system.
9. Damage or loss resulting from negligent or improper installation including installation of a unit in a harsh or hazardous environment.
10. Damage or loss resulting from removal, improper repair, modification of the product, or improper maintenance including damage caused by chlorine or chlorine-related products.

11. Damage or loss resulting from electrical surges, electrical outages, lightning strikes, or other acts which are not the fault of Brondell, or which the product is not specified to tolerate.

12. This warranty gives you specific legal rights. You may have other rights which vary from state to state.

THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY BRONDELL. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. BRONDELL SHALL NOT BE RESPONSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL, FOR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE PURCHASER OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY, ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.

How to Obtain Service

To initiate a Brondell Warranty Claim, please visit Brondell.com/Support and complete our online Support Request form or call our Customer Support team for assistance at 1-888-542-3355, Mon - Fri, 8am - 2pm PST. Our dedicated Customer Support specialists will work with you to troubleshoot the issue, and depending on the results, will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid shipping label, if applicable, for you to ship your Brondell product to our Service Center.

When returning your item to our Service Center, please ensure to include the RMA number and a copy of the original receipt as proof of purchase for proper identification and processing.

Brondell®

Feels better already.

Brondell, Inc.

PO Box 470085

San Francisco, CA

94147-0085

www.brondell.com

For Questions, Contact:

Brondell Customer Service: 1-888-542-3355

Monday–Friday, 8 a.m.–2 p.m. PT

For Additional Resources, Visit:

www.Brondell.com/support

Manufactured By

Brondell, Inc.

PO Box 470085

San Francisco, CA

94147-0085

Made in China

Please retain receipt records for any warranty claims.

Technical diagram of a toilet with numbered parts for identification

Piezas incluidas

Line drawing of a toilet with lid and side panel, labeled 'Paso 3' (no other text or symbols)

Paso 5-6

Technical line drawing of a mechanical clamp or tool assembly (no text or symbols)

Line drawing of a toilet with lid and side panel, showing internal structure (no text or symbols)

Paso 5

Cross-sectional diagram of an electronic device showing internal components and casing (no text or symbols)

4 manguera

Technical line drawing of an electronic component with mounting flange and internal circuitry (no text or symbols)

2 filtros

Feels better already.

Brondell, Inc.

PO Box 470085

San Francisco, CA

94147-0085

[e-mail]

www.brondell.com

INSTALLATION DU PRODUIT

Technical diagram of a toilet with numbered parts for identification

Pièces incluses

Line drawing of a toilet with lid and side panel, showing internal structure (no text or symbols)

Étape 2-3

Pure mechanical diagram of a pipe fitting with no text, numbers, or symbols

1. Installation du support (facultatif).

Line drawing of a toilet with lid and side panel, labeled 'Étape 3' (no other text or symbols)

Étape 5-6

Technical line drawing of a mechanical clamp or tool assembly with no visible text or symbols

Line drawing of a toilet with lid and side panel, showing internal compartments and mounting points (no text or symbols)

Étape 5

Technical line drawing of a mechanical component with internal parts and mounting holes (no text or symbols)

4 Hoses

Technical line drawing of an electrical component with mounting flange and internal circuitry (no text or symbols)

2 Filters

Feels better already.

Brondell, Inc.

PO Box 470085

San Francisco, CA

94147-0085

[e-mail]

www.brondell.com

Feels better already.