A11s Pro - Robot vacuum ZACO - Free user manual and instructions

USER MANUAL A11s Pro ZACO

Find more information at www.zaco.eu  A11s Pro  Robot Vacuum Cleaner and mop  User Manual Italiano Français Español Deutsch English2 Find more information at www.zaco.eu English ZACO Customer Service Customer Service Number 00800-42377961 (European Free Call) 0209-513038-38 (Direct Line – DE) [e-mail] | www.zaco.eu Dear Customer, Thank you for purchasing ZACO A11s Pro robot vacuum cleaner! You are now part of the ZACO Family! You‘ve joined the millions of people who clean with ZACO. Please take a few moments to read this manual and get acquainted with your robot, to get the best performance from your robot. lf you have any problem, please don‘t worry, please contact our customer service first or visit our website at www.zaco.eu for more information. ZACO Customer Service Robovox Distributions GmbH Hamburger Straße 11  | 45889 Gelsenkirchen | Germany Social Media   RobovoxZACO   zaco_robot   ZACO Robot3 Find more information at www.zaco.eu English Safety Instructions

Battery and charging

Environmental Implications

Box contents 8 Introduction of Robot and Accessories 9 Dustbin 10 2in1 Water tank 10 Mop plate 10 Charging station 11 Status of the robot 11 How to use

Charging station Installation 12 Install dustbin 13 Installation of clean water tank and mop 14 Operation 15 APP Download

Product Specification

EU Decleration of Conformity

1. Never aim the laser at other people.

2. Never look directly at the laser or reflected beam.

3. Always switch the robot vacuum off during any maintenance tasks.

4. Modifications (changes) or attempts to repair the robot vacuum cleaner

or the navigation sensor are strictly prohibited and may result in hazardous exposure and loss of warranty.

1. The product is for home use only. Please do not use it in outdoor, non-floor,

or commercial / industrial environments. This can impact the warranty.

2. This product may not be used by people with physical, sensory, or intellectual

disabilities and people without relevant experience and knowledge (including children), unless there is an adult present to ensure that they can use this product safely.

3. Please do not allow children to play with the robot as a toy. When the robot is in

operation, please make sure children and pets are as far away from the product as possible.

4. If the power cable is broken, it must be replaced by the manufacturer or

maintenance department.

5. Please do not put children or pets or any objects on the robot at any time.

6. Please make sure the cleaning brush remains inaccessible to children.

7. Please do not use the laser cover as a handle to lift the robot.

Safety Instructions Use Instructions WARNING The Navigation Sensor contains a Class 1 rotating laser per IEC/EN 60825-1 during all procedures of operation.5 Find more information at www.zaco.eu English

8. Please do not use the product in a suspended environment (such as double

floors, open balconies, or tops of furniture) without protective rails or barriers.

9. Please do not use the product when the ambient temperature is higher than

35°C or lower than 0°C or when the floor has any liquid or dope on it.

10. Please do not use the robot to clean any object on fire.

12. Please remove fragile objects and sundries on the floor (such as vases,

plastic bags, etc.) to avoid damaging the precious articles due to obstruction or mild collision during operation.

13. Please do not use the mopping mode on carpet. When cleaning the floor,

please set up virtual walls or no-go areas around the carpeted area.

14. Please ensure the robot does not suck up rigid or sharp objects

(e.g. decoration wastes, glasses, iron nails, etc.)

15. Please clean and maintain the robot and the charging station when the

16. Please do not put the robot upside down on the floor.

17. Please follow the product manual or quick guide to use the product.

In case of any loss due to improper use, the user shall take the consequences on his / her own.

18. Before transportation, please make sure the robot is switched off.6

Find more information at www.zaco.eu English

1. Do not use any third-party battery or power cable.

2. Do not disassemble, repair, or refit the battery or charging station yourself.

3. Do not put the charging base near heat sources (radiators, etc.).

4. Before scrapping the robot, turn the power off and remove the battery.

5. If the product is to be stored for a long time, charge it fully and store in a

dry area in the shade.

6. It is recommended to charge it at least once every 3 months to avoid

battery damage. The chemicals contained in the built-in lithium-ion battery may pollute the environment. Before scrapping remove the battery and dispose of responsibly and carefully according to local rules and regulations. Battery and charging Environmental Implications7 Find more information at www.zaco.eu English

1. Run the robot until the battery is too low to work.

3. Remove the bottom shell of the robotic vacuum cleaner.

4. Press the buckle to pull out the connector plug and remove the battery.

Battery Removal The instructions below apply only when storing the robotic vacuum cleaner. It is not for routine operations: Note

1. Please remove the entire the battery pack as a whole and avoid damaging

its shell in case of short circuits or hazardous substance leakage.

2. If the battery leaks and the user is accidentally exposed to it, please rinse

with a large amount of water immediately and seek medical advice.8 Find more information at www.zaco.eu English Product Overview Box contents Robot Dustbin Mop Plate User manual Charging Station Main Brush Mop 2x Power cable 2in1 Water Tank Side Brush Cleaning tool9 Find more information at www.zaco.eu English Product Overview Introduction of Robot and Accessories Visual identity sensor Cliff sensor Power button on / off Charging contact Home button Right wheel IR-edge sensor Water tank Collision sensor Front wheel Side brush Left wheel Main brush Brush cover Boundary sensor Water tank release button 3D ToF sensor Indicator Laser radar Water tank mopping pole piece10 Find more information at www.zaco.eu English Product Overview Dustbin 2in1 Water tank Mop plate Button Button Support clip Filter Filter Buckle Velcro Mop Filling nozzle11 Find more information at www.zaco.eu English Product Overview Charging station Status of the robot Light signal Solution Yellow light is constantly on Wi-Fi is not connected Yellow light is pulsing Charging (battery < 15 %) Yellow light is pulsing Low battery / abnormal / Wi-Fi needs to be connected Blue light is blinking Wi-Fi disconnected when battery is full White light is constantly on Start complete / working normally / charging complete / Wi-Fi connected White light is pulsing Charging (battery ≥ 15 %) / firmware refreshing White light is blinking Returning (battery > 15 %) Signal emission area Power port Charging clip12 Find more information at www.zaco.eu English How to use Install Charging station

1. Place the charging base against the wall and insert the power cable as shown.

1. Please do not expose the charging base to direct sunlight.

2. Make sure there is a room of at least 1.5 m to the front and at least

0,5 m to both sides of the charging base.

3. Safely store the power cable in a tidy way; or it might be dragged

by the robot and cause displacement or power-off.

2. Remove the anti-collision bars.13

Find more information at www.zaco.eu English How to use Install Dustbin

1. Push the dustbin horizontally into the robot. It is installed in place when you

hear a “click”. Note

1. Installation of either a dustbin or a water tank will enable operation.

It will not operate without one.

2. Clean the dust collector or water tank on a regular basis to avoid

stains and maintain top cleaning performance.14 Find more information at www.zaco.eu English How to use Installation of clean water tank and mop

1. Open the cover of the water tank and fill water in it. Then close the tank cover.

1. Please fill the water tank with tap water.

2. Do not rinse or soak the water tank. Do not use detergent, disinfectant, solid

detergent, or other cleaning products on it to avoid corrosion or damage.

2. Push the water tank horizontally into the robot.

It is in place when you hear a “click”.15 Find more information at www.zaco.eu English

3. Insert the mop along the slot on the mop plate and attach it to the velcro.

How to use Installation of clean water tank and mop

4. Hold two release buttons on the mop plate and push it into the bottom of the water

tank horizontally in accordance with the direction demonstrated below. Note

1. Please set virtual walls or no-go areas around the carpeted area when

2. Please clean up the water, if any, on the ground before sweeping mopping.

3. You can set up the level of water to be used in the APP based on actual

demands.16 Find more information at www.zaco.eu English How to use Operation

Press and hold the " " until the robot turns on or off. When the robot is switched on, press “ ” and the robot will automatically enter the cleaning mode in accordance with the different accessories installed. Press the " " button to pause cleaning or continue cleaning. The robot will save a map to your APP automatically after it has successfully completed a cleaning run and returned to the base for recharging. The vibrating mopping mode is activated by default in the APP. This mode will provide greater cleaning performance. Activate electrolysis mode from the APP to customize the cleaning / sterilization effect. Other cleaning modes and water distribution amounts are customizable to.17 Find more information at www.zaco.eu English How to use Operation

10. Targeted Cleaning

11. Area-based Cleaning

When in DND mode the robot will not function or clean. The default DND setting is on from 23:00 to 9:00. User may customize the DND mode from the APP. If no map is saved, select the default cleaning mode. The robot will clean up in square zones of 6 m x 6 m. After a map is saved in the APP, activate default cleaning, and the robot will automatically plan a route to clean room by room, and return to the charging base when it finishes. If edgewise cleaning is activated from the APP and after the robot has automatically identified the area to be cleaned, it will perform edgewise cleaning. After the cleaning has finished, it will automatically return to the charging base. Choose “Targeted Cleaning” mode from the APP. Define a target point you want to clean in the map. The robot will automatically plan a route to the target point and clean an area of 2 m x 2 m. You can set up area-based cleaning from the APP. The robot will clean based on the defined areas. Note During cleaning, the robot may move beyond the planned area. Please remove any obstacle on the floor around the planned area since area planning cannot safely restrict the robot's movements.18 Find more information at www.zaco.eu English How to use Operation

12. Scheduled Cleaning

You can schedule cleaning to start at a certain time from the APP. The robot will auto- matically start at the scheduled timing to clean and return to the charging base after it has finished. Use APP to set up virtual walls or no-go areas to prevent the robot from entering undesired areas. The product can automatically identify bedroom, living room, kitchen, restroom, and other scenarios. It can also identify the floor material for better cleaning. Note If the DND mode is activated, scheduled cleaning will be disabled during the DND period. Note

1. A map should be saved in APP before you may use the function.

2. Moving the robot or significantly changing the home environment might

invalidate the original map and cause the virtual walls or no-go areas to be missing.19 Find more information at www.zaco.eu English APP Download

Scan the QR code below to download and install the APP.

2. Network configuration

Press and hold the and buttons for 7s to access pairing mode with the network.

3. Network configuration

Please check that your Wi-Fi name does not contain any special characters.20 Find more information at www.zaco.eu English Maintenance Dustbin

1. Hold the release button on the

dustbin and remove it from the bottom of the robot.

2. Tilt the robot in the direction shown

above to remove the parts from the dustbin.

3. Empty the waste from the dustbin and use the cleaning brush to clean up the

dustbin, filter, and mesh. Wash it with clean water. Put it back after it has dried. Note It is recommended to clean up the dustbin thoroughly at least once per week. Please dry (for at least 24h) the dustbin, filter, and mesh before using them again.21 Find more information at www.zaco.eu English Maintenance 2in1 Water tank

1. Tilt the robot as shown above to remove the parts from the 2in1 water tank.

2. Empty the waste from the 2in1 water tank and clean it up with a cleaning brush.

Open the tank cover to pour out the residual water.

3. Clean the filter and the mesh with a cleaning brush and water.

Dry thoroughly (for at least 24 hours) before reinstalling.22 Find more information at www.zaco.eu English Maintenance Main Brush & Side Brush

1. Turn the robot upside down and hold both

release buttons to remove the main brush cover.

2. Pull the main brush upwards.

3. Use the knife on the cleaning tool to cut

off any hair and dirt attached.

4. Restore the main brush and its cover.

Press the main brush cover to fix it in place.

1. Turn the robot upside down and remove the

screw on the side brush.

2. Remove and clean up the side brush.

3. Restore the side brush and fasten the screw.

Main brush Side brush23 Find more information at www.zaco.eu English Maintenance Main Brush & Side Brush

1. Turn over the robot and pull the front wheel

2. Clean and then reinstall the front wheel.

1. Clean the cliff sensors with soft and dry cloth

at least every month. Front wheel Cliff sensors24 Find more information at www.zaco.eu English Maintenance Main Brush & Side Brush

1. These sensors will get dirty from time to

time and will need to be cleaned. Use a soft and clean cloth at least once per month to maintain optimum performance. 3D ToF sensor, visual identity sensor and IR-edge sensor Note

1. Do not use detergent or spray or other chemicals for cleaning.

2. The AI algorithm can directly identify image objects on the robot

and will not upload them to the cloud due to privacy concerns.25 Find more information at www.zaco.eu English Troubleshooting Fault Message Solution Unable to turn on the robot Low battery; please charge it full before use. Unable to start cleaning Low battery; please charge it full before use. Unable to return 1. Too many barriers around charging station. Place charging station as described earlier in this manual.

2. The robot is too far away from

charging station. Place robot near the charging station and try again. Abnormal operations Please shut down and restart the robot. Strange noise when cleaning Exterior parts might have been attached to the main brush, side brush, or left / right wheel. Please turn the robot off and clean it. Cleaning effect reduces or dirt leaks 1. The dustbin is full. Please clean up the dustbin.

2. The mesh is blocked. Please clean it up.

3. The brush is attached by exterior

parts. Please clean it up. The robotic vacuum cleaner is offline 1. Weak Wi-Fi signals. Make sure the robot is in range of the Wi-Fi signal and check your network settings.

2. Reset Wi-Fi connection, download the

latest APP and try again. Unable to resume cleaning after stopping 1. Please confirm the robot is not in DND mode.

2. The robot will not resume cleaning when

a return command is given, when the re- turn button is pressed, or when the robot is placed back at the charging base.26 Find more information at www.zaco.eu English Unable to charge Make sure there is enough space around the charging station and there is no dust or obstacle on the surface of charging station contact points. Scheduled cleaning does not work 1. Please confirm the robot is connected to the internet. If not, the timed cleaning task may not be synchronized.

2. Please confirm the robot is not in DND

mode, or it will not support scheduled cleaning. The robot is always offline Please make sure the robot is success- fully connected to the Internet, and within Wi-Fi coverage. Unable to connect to APP Please make sure the charging sta- tion and the robot are in range of Wi-Fi coverage with a good signal. Reset Wi-Fi in accordance with the manual and try again. Please confirm the laser sensor is unblocked and start the robot The laser sensor is blocked or stuck by exterior parts. Please carefully remove the blockage or exterior parts. If not possible, please move the robot to a new place and start it again. Please clean the cliff sensor and move the robot to a new place and start it again The robot is suspended in the air. Please move it to a new place and start it again. If the cliff sensor is too dirty, it may cause the fault, too. Please wipe the cliff sensor clean. Please check and clean up exterior parts in the collision sensor The collision sensor is blocked. Please tap it multiple times to remove the exterior parts. Please move the robot to a new place and start it again. Please start the robot on horizontal floor The robot is not on a flat surface. Please put the robot on a flat surface and start it again; or restart it after it is levelled on APP. Troubleshooting27 Find more information at www.zaco.eu English Please confirm the dustbin is fixed in place The dustbin is not in place. Please rein- stall it and make sure it is in place. Please remove the obstacles around the robot and try again The robot might be stuck or trapped. Please remove all obstacles around it. Please wipe the IR edge sensor The IR edge sensor might be dirty. Please wipe them clean. Please confirm the visual identity sensor is unblocked The visual identity sensor is blocked by an object. Please remove the blockade. Please confirm the water tank is installed properly Please fix the water tank back in place and fasten the buckle. Please confirm the mop is installed properly Please check the mop support and the mop and fasten the buckle. Please place the robot back to the charging station The robot cannot sense the charging station. Please place it back at the charging station and review charge station location. Low battery. Please charge. The battery is too low. The robot cannot start automatically. Please place it back at the charging station. Troubleshooting28 Find more information at www.zaco.eu English Product Specification Classification Item Detail Mechanical specifications Size 353 x 353 x 96 mm Weight 3,4 kg Electrical specifications Power 50 W Battery type 5200 mAh Charging type Auto charging Cleaning specifications Cleaning mode Spot, Edge, MAX, Daily schedule Charging time 250-300 Min Cleaning time ≈ 150 Min Main Body Button Type - Mechanical button Wireless connection - Wi-Fi IEEE 802.11b/g/n2.4GHz A11s Pro29 Find more information at www.zaco.eu English Frequency Band EU Decleration of Conformity TX Frequency 2.4 ~ 2.4835 GHz RX Frequency 2.4 ~ 2.4835 GHz Antenna Gain 2.6 dBi RF Output Power 802.11b 17+-2 dBm 802.11g 17+-1.5 dBm 802.11n 16+-1.5 dBm Frequency Band and Output Power Robovox Distributions GmbH hereby declares that the ZACO A11s Pro radio complies with Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be found on the Internet address https://conformity.zaco.eu/download/A11sPro.pdf2 Deutsch Weitere Informationen finden Sie unter www.zaco.eu Sehr geehrter Kunde, vielen Dank, dass Sie sich für einen ZACO A11s Pro Staubsaugerroboter entschie- den haben! Sie sind nun Teil der ZACO Familie und gehören zu den Millionen von Menschen, die mit ZACO Saugrobotern ihr Zuhause sauber halten. Bitte nehmen Sie sich einen Moment Zeit, um dieses Handbuch zu lesen und sich mit Ihrem Saugroboter vertraut zu machen. So holen Sie die beste Leistung aus Ihrem Saugroboter. Wenn Sie irgendein Problem haben, wenden Sie sich bitte an unseren Kunden

EU Decleration of Conformity