Tender 1000 - Electric bike Urban Arrow - Free user manual and instructions

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USER MANUAL Tender 1000 Urban Arrow

5 Getting ready to bike 25

5.1 Gathering first experience 25

5.2 Influences on the operating range 25

5.3 Safety check before every ride 26

5.5 E-bike battery capacity check 26

5.6 Activating your e-bike 27

5.6.1 Inserting, removing, securing and charging the

5.6.2 Placing and removing the e-bike battery from

the battery cradle 29

5.6.3 Switching the e-bike on and off 31

5.6.4 Switching the e-bike battery on and off 32

5.7 Parking the e-bike or going for a ride 32

5.8 Turning the bike lights on and off 33

5.9 Power supply of external devices via USB connection

of the Intuvia display 34 6 Changing settings during biking 35

6.2 Changing the assistance level 36

6.3 Switch push assistance mode on and off 37

6.3.1 Switching the push assistance mode on and off

with an Intuvia display 37

6.3.2 Switching the push assistance mode on and off

7.2 Charging the e-bike battery 40

7.3 Changing the battery of the Purion display 43

7.4 Storing the e-bike battery 43

8 Cleaning and maintenance 44

1 About this manual First of all, thanks for choosing Urban Arrow! Urban Arrow stands for Smart Urban Mobility and we have reinvented the transport bicycle: afresh new design, lightweight, safe and comfortable materials together with the powerful and reliable German Bosch electric pedal assist and A-brand components (e.g. Shimano, SKS, Enviolo, Schwalbe). That’s why Urban Arrow has been a multiple award winner; Eurobike Award (2010), ISPO Brand New Award (2013), Extra Energy award (2016 and 2017). You have choosen the Tender model: the agile bike with a three- wheel base and dual hydrolic disc brake technology that transports all your heavy cargo in a smooth way. Guaranteeing maximum strength, stability and safety. It comes in three different versions: 1000, 1500 and 2500. This manual will help you learn everything you need to know about your Urban Arrow bike. It explains how to ride and operate the bike and how to perform basic maintenance tasks. It is strongly recommended to read it in full.

Preventing punctures 46 Removing the front wheel 47 Removing the rear wheel 48

8.2.3 Maintenance check 48

8.2.4 Disc brake adjustment 51

8.2.5 Gear adjustment 52

Gear adjustment in case of an Enviolo gear system 52 Gear adjustment in case of a Rohloff gear system 54 Alignment of the mark on the twist shifter body 54

8.2.6 Lubrication 54

8.2.7 Spares, accessories and safety-critical parts 55

9 Transport 56 10 Solutions to possible problems 57 11 Service plan 62 12 Disposal 64 13 EC Declaration of Conformity 65 14 Appendices 66

some features in this manual are different from the bike as you have bought. Check the most recent information on www.urbanarrow.com/documents Commercial Use Warranty The following warranty provisions apply to business (B2B) sales by Urban Arrow. A sale is considered a business (or B2B) sale when the purchaser intends to use the relevant Urban Arrow bicycle(s) for commercial purposes (including rental, delivery or courier services, etc.) in addition to private use. The warranty provisions can only be invoked by the original purchaser (first owner) and is therefore not transferable. The manufacturer’s warranty can be claimed only upon presentation of the original purchase invoice. All conditions apply from the date of purchase. Urban Arrow guarantees that this product has been manufactured in accordance with the latest European safety standards and quality requirements applicable to this type of product and that this product is free from defects in workmanship and material at the time of purchase. Various quality checks were carried out during the production phase. Urban Arrow provides the following manufacturer’s warranty on Urban Arrow bicycles for commercial use: ● 12 months or a maximum of 10,000 km (whichever comes first) warranty on the frame, excluding parts subject to wear and tear; ● 24 months on visible rust from the inside; Used symbols

Warning Indicates a hazardous situation that, if not avoided, could result in serious or fatal injury and/or serious damage to a product or surrounding.

Caution Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury and/or damage to a product or surrounding.

Note Information that should be considered important, but is not injury or damage related. Tip Tip Useful information. Copyright and disclaimer The information in this document is subject to change without prior notification. All rights reserved. Nothing in this material may be simplified, modified or translated without prior written permission from Urban Arrow, apart from insofar as permitted under the Copyright Act. Nothing herein may be considered as an additional warranty. Urban Arrow is not liable for technical or other errors in or omissions from this material. Urban Arrow is continuously improving its product range to bring you a better and safer riding experience. It might be possible that4 Urban Arrow Tender ● has been damaged by attaching and/or using an accessory not sold and/or manufactured by UA; ● has been used in any form beyond the scope of its intended use; ● if the permitted maximum weight as specified in the manual has been exceeded; ● use has been continued after damage and/or defects were found, and this has exacerbated the damage; and/or ● has not been serviced/repaired by an authorised Urban Arrow dealer or service partner. Only a Bosch authorised bicycle dealer may carry out required work on the drive train. Unauthorised work on any of the components of the drive train may result in dangerous situations and void your warranty.

Only a qualified bike dealer should perform any necessary work on the gear hub and grip shifter. Unauthorized work on any of these parts could endanger you, and your warranty may become void. Warranty claims Complaints and warranty claims are handled by your Urban Arrow dealer and/or service partner. In case of complaints or questions regarding the warranty, please always contact your Urban Arrow dealer and/or service partner first. The dealer and/or service partner must send the relevant part together with the purchase ● 12 months or a maximum of 10,000 km (whichever comes first) warranty on all other parts. Wear and tear on moving parts and/or accessories such as tyres, rims, spokes, drive train, pedals, suspension fork, bearings, ball ends, cargo boxes, etc. are not covered by this warranty; and ● 12 months or a maximum of 10,000 km (whichever comes first) warranty on the battery and engine. The capacity of the battery will decrease depending on the number of charging cycles and the service life of the battery. This reduction in capacity is not covered by the warranty. ● During the valid warranty period(s), all parts Urban Arrow has determined to be faulty in construction or material are repaired or reimbursed at Urban Arrow’s discretion. Exclusions The manufacturer’s warranty is considered permanently expired if and as soon as the relevant Urban Arrow bicycle (and/or its parts): ● has been modified in terms of construction in any way. Never make changes to the electric drive unit or other products that are used to improve the performance of the e-bike; ● has been insufficiently maintained (or maintenance has not been performed within the correct intervals) - for sufficient maintenance, see the maintenance schedule described in

● has been abused or involved in an accident; ● has defects resulting from normal wear and tear; ● has been damaged during transport;5User manual

Assistance In case you need help or have any questions regarding your Urban Arrow please contact your local Urban Arrow dealer. A list of authorised Urban Arrow dealers can be found online: Dealer list www.urbanarrow.com/dealers/ For more Urban Arrow information, technical information and news items please check our website and our social media channels: Our website www.urbanarrow.com Our YouTube channel www.youtube.com/urbanarrowcom Our Facebook page www.facebook.com/urbanarrowcom Our Instagram account www.instagram.com/urbanarrow Our Twitter account www.twitter.com/urbanarrowcom You can also contact us by: Phone +31 (0)20 6722968 E-mail service@urbanarrow.com Mail Urban Arrow Contactweg 26 1014 BH, Amsterdam The Netherlands invoice to Urban Arrow, stating the complaint, frame number and the odometer reading. Urban Arrow will subsequently assess whether the warranty is applicable. If a warranty is applicable, Urban Arrow and/or the service partner may charge you any assembly or disassembly costs. Liability A claim honored by Urban Arrow under these warranty terms and conditions does not constitute any admission of liability on the part of Urban Arrow for any loss or damage suffered by the owner or third parties. Any liability on the part of Urban Arrow for consequential damage is hereby excluded. The liability of Urban Arrow is limited to whatever is set out in the warranty terms and conditions, unless otherwise arising from a mandatory legal provision. Disclaimer Urban Arrow has taken great care in compiling these warranty terms and conditions. But liability as a consequence of printing or typographical errors is excluded.6 Urban Arrow Tender Important technical specifications of the e-bike Tender Flatbed 1000 1500 2500 Total length 274 cm 294 cm 360 cm Max height (depending on handlebar height the e-bike can be less high) 120 cm 120 cm 120 cm Width frame 95 cm 114 cm 114 cm Width handlebar 64 cm 64 cm 64 cm Weight of the empty e-bike 90 kg 100 kg 110 kg Max. combined weight disc brake e-bike (e-bike, rider and load) 400 kg 400 kg 400 kg Max. rider weight 125 kg 125 kg 125 kg The A-weighted emission sound pressure level at the driver ears is less than 70 dB(A).

Never overload your e-bike. This has a negative impact on the steering and braking behaviour of the e-bike which may lead to accidents. For damage caused by bike overload any warranty claims shall be invalid.

The e-bike can be used within a temperature range between -5 °C and 40 °C. 2 The Urban Arrow Tender e-bike The Urban Arrow Tender Flatbed bike is an e-bike. The bike is intended to be used on a regular paved surface and the tires are intended to maintain ground contact. The bike contains an electrical drive unit that assists you up to a speed of 25 km/h when riding. As soon as you push on the pedals the assistance is switched on and it switches off as soon as you stop pedalling or when you have reached a speed of 25 km/h. The e-bike has four different assistance levels (ECO, TOUR, SPORT and TURBO) and a number of gears for an optimal driving experience. The bike can also be ridden as a normal bicycle (no assistance) and has a push assistance mode in which the e-bike can be pushed at low speed without pedalling. The Tender bike is available in three sizes: Tender 1000 (274 cm), Tender 1500 (294 cm) and Tender 2500 (360 cm).

Check the local regulations on registering and using e-bikes on public roads.7User manual

The e-bike and its parts The Urban Arrow Tender e-bike comes in a number of versions. Your bike has either: ● A removable Intuvia display or a non-removable Purion display ● A grip shifter with or without gear indicator ● A Rohloff gear hub or Enviolo gear hub Apart from these options, the type of motor and the capacity of the battery, all Urban Arrow Tender e-bikes are technically identical.8 Urban Arrow Tender The e-bike contains the following parts:

Image 1: General overview (side view) 1 Head tube 15 Saddle with handle 2 Ahead steering set steering shaft 16 Gear barrel adjuster (Rohloff) * 3 Front wheel (tyre size 145/80R13)) 17 Gear hub (Rohloff) 4 Steering shaft 18 Gear hub (Enviolo) 5 Steering column 19 Speed sensor 6 Pedals 20 Speed sensor magnet 7 Sprockets 21 Speed sensor magnet bolt 8 Pedal crank arms 22 Charger plug 9 Chain guard 23 Socket for mains connection 10 Pad 24 Battery charger 11 Drop out bolt 25 Safety warnings 12 Rear wheel (26”) 26 Power cord charger plug 13 Ring lock including lock rubbers 27 Front light 14 Rear light

• The gear barrel adjuster for the Enviolo gear system is part nummer 73.10 Urban Arrow Tender

Image 2: General overview (top view) 28 Disc brake 41 Electrical drive unit 29 Shock absorber 42 Ring lock key (same key as battery lock) 30 Intuvia display 43 Bottom part of battery holder 31 Locking latch 44 Charge-control indicator 32 Bore for safety bolt 45 Main frame connecting bolt 33 Top part of display holder 46 On/Off button 34 Bottom part of display holder 47 Battery 35 Display holder bolt 48 Socket for charger plug 36 Seat post 49 Charging socket cover 37 Seat post quick release 50 Frame number 38 Adjusting screw for seat post clamp 51 Battery lock 39 Seat post clamp 52 Top part of battery holder 40 Rear reflector 53 Lock of parking brake system12 Urban Arrow Tender RESET

Image 3: Handlebar with Intuvia display and gearshifter with gear indicator13User manual

Clock, speed and distance indicators Intuvia display Speed Current speed Clock Current time Max. speed Maximum speed achieved since the last reset Avg. speed Average speed achieved since the last reset Trip time Trip time since the last reset Range Estimated range of the available battery charge (for constant conditions such as assistance level, route profile, etc.) Range Display of the total distance travelled with the e-bike (cannot be reset) Trip distance Distance covered since the last reset Image 3: Handlebar with Intuvia display and gearshifter with gear indicator 54 Walk button for push assistance 67 Bike lights button 55 + button 68 Text indication 56 i button 69 Value indication

• The gear barrel adjuster for the Rohloff gear system is part nummer 16. ** There are regional and personal preferences regarding which brake lever operates which brake. If you want the standard setup changed please refer to your Urban Arrow dealer.14 Urban Arrow Tender

Speed and distance indications of Purion display Speed Current speed Trip Distance covered since the last reset Total Total distance Range Estimated range of the available battery charge (for constant conditions such as assistance level, route profile, etc.) The e-bike contains a few parts that can be exchanged depending on your preference. Contact your Urban Arrow dealer in case you are interested in one of the following exchanges: ● Belt drive instead of chain drive; ● Seat post clamp without a quick release, different saddle, different stem, different handlebar; ● Duo battery kit instead of single battery. This will double the capacity of your battery; ● Suspension seat post instead of rigid seat post. Depending on the frame size you can select a range of bodies that can be assembled onto the frame, being: the (active and passive) Coolbox, the Pick-up and the Post & Parcel. For more information on boxes and box options, please refer to your Urban Arrow dealer. Maybe your needs will change over time. Then it is good to know that Urban Arrow deleveloped a range of two-wheeled tranport e-bikes next to the three-wheeled Tender: a bike to transport children/an adult (Family), a very compact transport bike (Shorty) and three sizes of a less compact transport bike in comparison to the Shorty (Cargo L, XL and XXL). Image 4: Handlebar with Purion display and gearshifter without gear indicator (Rohloff/Enviolo) 80 Battery compartment cover 93 Walk button for push assistance 81 Fastening screw for display 94 Battery charge-control indicator 82 Display holder 95 Light indicator 83 Speed indicator 96 - button 84 Trip distance indicator TRIP 97 + button 85 Total distance indicator TOTAL 98 Enviolo grip shifter without gear indicator 86 Range indicator RANGE 99 Rohloff grip shifter without gear indicator 87 USB port* 100 On/Off button 88 USB port protective cap 101 Purion display 89 Km/h unit indicator 102 Handle grip 90 Mph unit indicator 103 Screen 91 Assistance level indicator/ value indicator 104 Stem bolt 92 Service indicator

• For service purposes only16 Urban Arrow Tender will void warranty claims. ● Never make any modifications to your electrical drive unit or fit any other products which would be suitable for increasing the performance of your e-bike. This normally reduces the lifetime of the system and risks damage to the electrical drive unit and the bike. If you handle the system improperly you also endanger your safety and that of other road users, thus run the risk of high personal liability costs and possibly even criminal prosecution in the event of accidents attributable to manipulation. There is also a risk you loose the guarantee and warranty claims on the bike you have purchased. ● Always use original Bosch batteries approved by your Urban Arrow dealer. When you use other batteries, Urban Arrow shall not assume any liability and warranty. The use of incorrect batteries can cause short circuiting and/or overheating which may lead to injuries and pose a fire hazard. ● Use the battery only together with e-bikes that have an original Bosch electrical drive unit. This is the only way to protect the battery against dangerous overload. ● Never open the battery. Danger of short-circuiting which may cause burns or a fire. When you open the battery voids any and all warranty claims. ● Protect the battery against heat (e.g. prolonged sun exposure) and fire. There is a risk of explosion. Never store or operate the battery near hot or flammable objects. ● Never submerge the battery in water or clean using a jet of water. Danger of short-circuiting which may pose a fire hazard. ● Keep the battery not being used away from paper clips, coins, 3 Safety Read all safety warnings and all instructions. Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury. Save all safety warnings and instructions for future reference.

Warning ● When you cycle with a damaged front fork it can cause the front fork to break during riding. This may lead to loss of control of the bike. Always have your bike checked by your Urban Arrow dealer in case the front fork of your bike was hit or your bike ran into an object with the front wheel. ● Children may only use the e-bike and all its components under supervision or after having been instructed by a responsible person. Otherwise, there is danger of operating errors and injuries. ● Supervise children during use, cleaning and maintenance of the bike. Don't let children play with the charger. Keep the battery out of reach of children. Risk of electrical shock. ● Do not open the electrical drive unit yourself. Opening of the electrical drive unit can cause leakage of water into the drive unit, which may lead to malfunctioning of the electrical drive unit. The electrical drive unit must be repaired only by qualified experts and only with original spare parts. This will ensure that the safety of the electrical drive unit is maintained. Unauthorized opening of the electrical drive unit17User manual

charger yourself. Contact your Urban Arrow dealer when your battery charger is damaged. ● A sticker in English is adhered to the bottom of the charger (marked 31 in the diagram on the graphics page). This says: Use ONLY with BOSCH lithium-ion batteries. Follow this instruction.

Caution ● Batteries must not be subjected to mechanical impacts. There is a risk that the battery will be damaged causing vapors to escape. The vapors can irritate the respiratory system. Provide for fresh air and seek medical attention in case of complaints. ● The battery may give off fumes if it becomes damaged or is used incorrectly. Provide a fresh air supply and seek medical advice in the event of pain or discomfort. These fumes may irritate the respiratory tract. ● Observe the mains voltage! The voltage of the power supply must correspond with the data given on the nameplate of the battery charger. Battery chargers marked with 230 V can also be operated with 220 V. When the main voltage is too high the battery will be damaged. ● Please observe the operating and storage temperatures of the e-bike components. Protect the electrical drive unit, display and battery against extreme temperatures (e.g. from intense sunlight without adequate ventilation). The components (especially the battery) can become damaged through extreme temperatures. keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery-pack terminals together may cause burns or a fire. For short-circuiting damage caused in this manner, any and all warranty claims through Bosch shall be invalid. ● Under abusive conditions, liquid may be ejected from the battery. Avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause skin irritations or burns. ● Place down the battery only on clean surfaces. In particular, avoid soiling the charge socket and the contacts, e. g. by means of sand or soil. Danger of short-circuiting which may pose a fire hazard. ● Never attempt to charge or use a damaged battery. There is a risk of explosion. Always contact your Urban Arrow dealer when your battery is damaged. ● Keep the charger away from rain or moisture. The penetration of water into a battery charger increases the risk of an electric shock. ● Keep the battery charger clean. Contamination can lead to danger of an electric shock. ● Never operate the battery charger on easily inflammable surfaces (e. g., paper, textiles, etc.) or surroundings. The heating of the battery charger during the charging process can pose a fire hazard. Before each use, check the battery charger, cable and plug. If damage is detected, do not use the battery charger. Damaged battery chargers, cables and plugs increase the risk of an electric shock. Never open the battery18 Urban Arrow Tender Image 5: Bike fi t tips 4 Before fi rst use On delivery of your bike the battery is supplied partially charged. To ensure full battery capacity, completely charge the battery in the charger before using for the fi rst time. See paragraph 7.2 how to charge the battery. Prior to your fi rst ride your bike needs to be fi t in an optimal way. In this chapter we explain how this should be done.

Adjust the saddle height and handlebar position according to your personal preference in order to ride your new bike in an optimal way. Tips for an optimal setting (see image 5): ● Don’t put the handlebar too low or too far away. Leaning too much forward will put stress on your lower back and wrists. ● When adjusting the saddle height your feet (not just the toes) should touch the ground while seated on the saddle. ● When positioning your foot on the pedal at its lowest point your knee should be slightly bent. It is common for an Urban Arrow bike to be ridden by more than one rider. In that case adjusting the seat post height to the correct height is more critical than adjusting the handlebar height. Tip Please consult your Urban Arrow dealer for a professional bike fi t.19User manual

3. Close the seat post quick release completely by pushing it

against the seat post clamp (see image 8). Is the seat post able to turn in the clamp when the lever is closed or are you not able to close the seat post quick release? Then the clamp force needs to be adjusted. Adjust the clamp force as follows:

1. Open the seat post quick release 37 .

2. Adjust the clamp force:

a. Turn the adjusting screw opposite the lever a few turns clockwise to make the clamp tighter. b. Turn the adjusting screw opposite the lever a few turns counter clockwise to make the clamp looser.

3. Close the seat post quick release completely by pushing it

against the seat post clamp. Image 6: Opening the seat post quick release

4.1.1 Saddle height adjustment

The height of the saddle is adjusted as follows:

1. Open the seat post quick release 37 located on the seat post

clamp. The seat post will now sit loose in the frame (see image 6).

The seat post clamp should remain in place. There is no need to slide it off the frame or to take if off completely.

2. Put the saddle at the required height. Pay attention to the

The indication on the seat post (a line of vertical stripes) should never be visible (see image 7). When you extend the seat post beyond the minimum insertion mark the seat post can break during cycling, which may lead to loss of control of the bike.

Never insert the seat post too much, always clamp the clamp on the cylindrical part of the seat post (see image 7). When the clamp is placed on the narrower part of the seat post, the seat post can start turning during cycling. This will cause the saddle to turn during cycling which may lead to loss of control of the bike. There is no mark to indicate the maximum insertion length of the seat post.20 Urban Arrow Tender

4.1.2 Handlebar/stem adjustment

The handlebar position can be adjusted according to your personal preference. Adjusting the angle of the stem will change the handlebar height and the distance between the rider and the handlebar. The angle of the handlebar and the angle of the stem are adjusted as follows:

Use a 5mm Allen key to make the adjustments.

1. Turn the stem bolt 104 a few turns counter clockwise to

loosen it (see image 9). There is no need to rotate the bolt any further.

2. Adjust the angle of the stem 77 and the angle of the handlebar

76 to the required setting (see image 10).

Always stay within the range indicated on the side of the stem while adjusting (see image 11). When you adjust the stem to a position out of this range the stem might break during cycling. This may lead to loss of control of the bike.

3. Turn the bolt clockwise to tighten it.

Tip Use one hand to hold one end of the handlebar and use it to move the handlebar to the required position. Use your other hand to tighten the bolt. Image 7: Max and min insertion seat post Image 8: Closing the seat post quick release21User manual

Image 9: Loosening the bolt on the stem Image 10: Adjusting the stem and handlebar angle Image 11: Stay within the range indicated on the side of the stem

The bolt should be tightened to the correct torque. Overtightening could lead to the bolt breaking, not tightening the bolt enough could lead to slippage of stem and bars (they could move when you ride over a bump for instance). A confi dent home mechanic should be able to judge the correct torque by hand. Check appendix A for the correct torque values.

4. Sit on the saddle and face forward. Rotate the grips 102 to

optimise the angle of the brake levers 75 and 79 . The angle of the brake levers is set correctly when the brake levers visually disappear behind the grips. (see image 12).

Always check the angle of the brake lever after you change the stem angle. Change the angle of the grips if necessary. When the brake levers have an incorrect position it is more diffi cult to exert force, which may lead to reduced break performance. Tip If you feel you cannot achieve a good bike fi t by changing the angle of the stem you might need a different stem and/or handlebar fi tted. Please contact your Urban Arrow dealer for advice. Tip If you are unsure how to adjust the stem or need bike fi tting advice, please contact to your Urban Arrow dealer.22 Urban Arrow Tender

4.2.1 Confi guration of the Intuvia display

The following changeable basic settings are available on the Intuvia display: Basic setting Explanation Clock The current time can be set here. Pressing and holding the setting buttons fast- forwards the setting speed. Wheel circum. You can change this value pre-set by the manufacturer by ± 5 %. This menu item is displayed only when the display is in the holder. English You can change the language of the text indications. You can choose between German, English, French, Spanish, Italian, Portuguese, Swedish, Dutch and Danish. Unit km/mi The speed and distance can be displayed either in kilometres or miles. Time format The time can be displayed either in the 12 hour or 24 hour format. Shift recom. on/off You can switch the indication of a shift advice on and off. Image 12: Correct the brake lever angle for the different stem positions

4.2 Confi guration of the display

Depending on the type of display on your bike there are different confi guration options. In this paragraph we explain the confi guration of the Intuvia and Purion display.23User manual

Basic setting Explanation Bat. PN xxxxxxxxxx Software version of the battery. This menu item is displayed only when the display is in the holder. Cha. vx.x.x.x Software version of the charger used to charge the e-bike battery. This menu item is displayed only if the charger provides the software version. Switching between basic settings and adjusting the basic settings

The basic settings can be displayed and changed regardless of whether the display is inserted in the display holder 33 or not. Some settings are visible and changeable only when the display is inserted. Switching between the basic settings is done as follows:

1. Press the i button 66 on the display or the i button 56 on the

control unit repeatedly until the required setting is displayed. Adjusting the basic settings is done as follows:

1. Simultaneously press the reset button 71 and the i button

66 on the display until ‘Configuration’ appears in the text indicator 68.

2. Press the i button 66 on the display (or the i button 56 on

the control unit in case the display is inserted in the holder) repeatedly until the required setting is displayed. The following non-changeable basic settings are available on the Intuvia display: Basic setting Explanation Power-on hours Indicates the total travel duration with the e-bike. Displ. vx.x.x.x Software version of the display. DU vx.x.x.x Software version of the electrical drive unit. This menu item is displayed only when the display is in the holder. DU SN xxxxxxx/xxx Serial number of the electrical drive unit. This menu item is displayed only when the display is in the holder. DU PN xxxxxxxxxx Part number of the electrical drive unit. This menu item is displayed only when the display is in the holder. Service MM/YYYY This menu item is displayed when the bike manufacturer has set a fixed service appointment. Serv. xx km/mi This menu item is displayed when the bike manufacturer has set a fixed service appointment after a certain mileage has been reached. Bat. vx.x.x.x Software version of the battery. This menu item is displayed only when the display is in the holder.24 Urban Arrow Tender up correctly (see image 13). They can be tilted up and down. This allows for the light beams to be projected closer or further away from the bike. Ideally the beams should be aimed the furthest you can see them on the ground.

Never set up the front lights in such a way that the beams are pointing upward. This can cause upcoming traffic to be blinded after which they may loose control over their transportation device and cause an accident. Image 13: Front lights beam angle

3. Adjust the settings:

a. To increase or scroll up, press the on/off button 70 (or the + button 55 in case the display is inserted in the holder). b. To decrease or scroll down, press the lighting button 67 (or the - button 57 in case the display is inserted in the holder).

4. Press the reset button for 3 seconds to save the changed

setting and exit the function.

4.2.2 Configuration of the Purion display

On the Purion display the values can be displayed either in kilometres or miles. Switching between kilometres and miles (and visa versa) is done as follows:

1. Press and hold the - button 96.

2. Press the on/off button 100 for less than 1 second. The

setting has been changed now. The versions of the subsystems can be viewed on the Purion display. Displaying the versions of the subsystems is done as follows:

1. Press the on/off button 100 to switch off the system.

2. Simultaneously press the + button 97 and the - button 96.

Keep the buttons pressed while performing the next step.

3. Press the on/off button for less than 1 second. The versions

of the subsystems are now displayed.

4.2.3 Setting up the lights

The rear light is fixed in the correct position and does not need to be adjusted. For optimal visibility the front lights should be set25User manual

small distance between the ground and the bottom part of the steering shaft.

Be careful when touching the disc brakes after heavy use. They can get very hot.

It is recommended that the rider uses a bicycle helmet.

5.2 Influences on the operating range

The operating range depends on many factors, such as: ● Assistance level, ● Gear switching behavior, ● Bicycle tyres and tyre pressure, ● Age and condition of the e-bike battery, ● Route profile (inclines) and road or path conditions (road or path surface), ● Head wind and ambient temperature, ● Weight of the e-bike, rider and equipment/luggage. For this reason, it is not possible to precisely predict the range before and during a trip. General rules: ● For the same motor output of the electrical drive unit: The less power or force you have to bring about to reach a certain speed (e.g. through optimal use of the gears), the less energy the electrical drive unit will consume, and the greater the range of your e-bike battery. ● The higher the assistance level under otherwise same conditions, the lower the range. 5 Getting ready to bike

5.1 Gathering first experience

It is recommended to gather first experience with the e-bike away from roads with heavy traffic. Test the operating range of your e-bike under different conditions before planning longer and more challenging rides. Also try out the different assistance levels and take some time to understand the gear hub.

When you first start using the e-bike it is recommended to start in low gear and assistance level ECO or TOUR. The motor output depends on the amount of your pedalling power and the settings of the assistance level on the display. In general: ● Applying less pedaling power means lower assistance or support. ● Applying a lot of pedaling power means higher assistance or support. As soon as you feel safe, you can participate in traffic with the e-bike as with any other bicycle.

When you hit an object with your bike it can cause damage to the front wheels. Always be careful when your ride against and over kerbstones. Adjust your speed.

When you ride over an object with your bike the object can touch the steering shaft and cause damage to the steering shaft. Always be careful when you ride over kerbstones or other objects and always take into account the relatively26 Urban Arrow Tender

5. Check if the brakes 75 and 79 are working.

6. Check if the parking brake is locked and released in a correct

7. Check if the seat post 36 doesn’t slip in the frame, make sure

the seat post clamp 39 is tightened.

10. Check if the front 27 and rear lights 14 are working.

11. Check if the lock rubbers 13 aren't torn and/or cracked.

Transporting luggage/goods Check if your luggage/goods are secured properly, so your luggage/ goods don't move around during the ride.

Infl ate your tyres to the correct pressure: ● Front tyre 2.5-3.0 bar ● Rear tyre 3-4 bar Tip Ask your Urban Arrow dealer for a correct pump that fi ts the valves of your bike.

5.5 E-bike battery capacity check

There are two ways to check the charge conditions of the e-bike battery: ● On the battery ● On the display

5.3 Safety check before every ride

To ensure your bike is safe to ride please check the following safety points before every ride (see image 14). These are quick checks to avoid mechanical malfunctions. Don’t use the bike if your bike fails on any of the points and you are not able to solve the issue following the instructions in this manual. Contact your Urban Arrow dealer to discuss the problem. RESET

Image 14: Quick safety check

1. Check if the axle nuts and the drop out bolts 11 aren’t loose.

2. Check if the tyre is not running against the fender, the frame

3. Check if the tyres are well infl ated. (see paragraph 5.4 for

information on the correct tyre pressure).

4. Check if the linkage between the handlebar 76 and the fork 7

is play free and that the linkage turns directly and smooth.27User manual

The e-bike battery pack is fully charged. The e-bike battery pack should be recharged. The LEDs of the charge-control indicator on the battery pack extinguish. The capacity for assisting the drive has been used up, and assistance is gently switched off. The remaining capacity is made available for the lighting and the on-board computer. The charge-control indicator fl ashes. The capacity of the e-bike battery pack is enough for about two hours of lighting. This does not account for other consumers (e.g. charging external devices at the USB port when you have an Intuvia display). Image 15: The charge conditions

5.6 Activating your e-bike

Your e-bike can only be activated (switched on and off) when the following requirements are met: ● The display is properly inserted in the holder (in case of an Intuvia display) ● A charged e-bike battery is inserted into the battery cradle ● The speed sensor is connected properly

There is no specifi c order in mounting the display and the battery.

When the e-bike battery is empty the e-bike can be ridden as a normal bicycle without assistance. Checking the charge conditions on the e-bike battery is done as follows:

1. Press the on/off button 46 on the battery.

2. Check the fi ve green LEDs of the charge-control indicator 44

on the battery. Each LED indicates approx. 20% capacity. When the battery is completely charged, all fi ve LEDs light up.

If the capacity of the battery is below 5%, all LEDs of the charge-control indicator go out. Checking the charge conditions of the e-bike battery on the Intuvia or the Purion display is done as follows:

2. Check the battery charge-control indicator 60 on the Intuvia

display or the battery charge-control indicator 94 on the Purion display. Each bar of the battery symbol is equivalent to a capacity of approx. 20% (see image 15).

If the display is removed from the holder 33 , the last displayed battery charge level is saved.28 Urban Arrow Tender Image 16: Removing the display Securing the Intuvia display against removal is done as follows:

You need an 3 mm Allen key and a M3 screw (8 mm long)

1. Unscrew the display holder bolts 35 .

2. Remove the holder from the handlebar by taking the top 33

4. Screw the locking screw into the thread at 32 provided in the

top part of display holder.

5. Mount the holder back onto the handlebar.

There are two ways to supply energy to the display:

1. Energy supply by the battery of the e-bike:

If the display is in the holder 33 , a suffi ciently charged battery is inserted in the e-bike and the e-bike is turned on, then the onboard computer is powered by the battery of the e-bike.

2. Energy supply by the internal battery of the display:

If the display is removed from the holder 33 , the energy is supplied via an internal battery. In the following paragraphs we will explain you how to: ● Insert, remove, secure and charge the Intuvia display ● Place and remove the e-bike battery from the battery cradle ● Switch the e-bike on and off

In case the speed sensor is not connected properly, the text ‘Error 503’ will appear on the screen of your display. Cycling remains possible but there will be no pedalling assistance as the electrical drive unit will be turned off automatically while functioning in this error mode. Check paragraph 8.2 for more information on how to check the speed sensor.

5.6.1 Inserting, removing, securing and charging the Intuvia

display Inserting the Intuvia display is done as follows:

1. Slide the display from the front into the holder 33 mounted on

the handlebar 76 . Removing the Intuvia display from your bike is done as follows:

1. Press and hold the locking latch 31 and slide the display

toward the front out of the holder 33 (see image 16).

When the display is removed the last indicated assistance level at 64 is stored; the motor-output indicator 63 remains empty and the last displayed battery charge level 60 is saved.29User manual

The battery lock uses the same key as the ring lock 42.

4. Unlock the battery lock by turning the key counter clockwise.

5. Place the battery with the contacts on the lower holder on the

e-bike (see image 17).

6. Tilt the battery into the top part of the battery holder until it

engages. The battery is now locked. See image 18 and 19 for a correctly and incorrectly fitted battery.

You will hear a click when the battery is inserted correctly.

7. Check if the battery is tightly seated. There should be very

8. Remove the key from the battery lock.

Removing the key prevent the e-bike battery from being removed by unauthorised persons when the e-bike is parked.

If the internal battery is weak when the display is switched on, ‘Attach to bike’ will appear in text indication 68 for 3 s. The display will then turn off again. Charging the internal battery of the Intuvia display is done as follows:

1. Insert the e-bike battery 47 in the battery cradle (see

3. Press the on/off button 70 of the e-bike battery to switch on

the e-bike battery. The internal battery of the display will be charged now. Tip You can also charge the display via the USB port 61 (see paragraph 5.9).

5.6.2 Placing and removing the e-bike battery from the battery

cradle Inserting the e-bike battery is done as follows:

1. Press the on/off button 70 of the e-bike battery to switch off

the e-bike battery 47.

Sparks may be generated between the terminals of your battery and ones of the holder when you don't switch off the battery. These sparks may lead to injuries.

2. Check if the upper and lower battery holder 52 and 43 are

clean (no dirt or debris).

3. Place the key into the battery lock 13.30 Urban Arrow Tender

Image 19: Incorrectly fi tted battery Removing the e-bike battery is done as follows:

1. Press the on/off button 70 of the e-bike battery to switch off

2. Place the key into the battery lock 51 .

Tip The battery lock uses the same key as the ring lock.

3. Unlock the battery lock by turning the key counter clockwise

The lock mechanism pushes the battery out of the cradle, making it easy to take it out.

4. Tilt the battery out of the top part of the battery holder 52 .

Image 17: Inserting the battery in the battery cradle Image 18: Feedback correctly fi tted battery31User manual

2. When the display is already inserted in the holder:

This is under the condition that a charged e-bike battery is inserted in the battery cradle and the speed sensor is properly connected.

When the e-bike is switched on correctly the text ‘m/h’ or ‘km/h’ will appear on the screen of both the Intuvia and Purion display. There are multiple ways to switch off the e-bike off: ● Switch off the display (see image 21). ● Switch off the e-bike battery (see paragraph 5.6.3). ● Remove the display out of its holder (in case of an Intuvia display) (see paragraph 5.6.1).

If no power is drawn from the e-bike for about 10 minutes (e.g. because the e-bike is not moving) and no button is pressed on the display for 10 minutes, the e-bike and therefore also the e-bike battery will shut down automatically to save energy.

The e-bike can also be ridden as a normal bicycle without assistance at any time by switching off the e-bike. Be aware that the lights are not functioning when the e-bike is switched off. Put the assistance level on OFF if you want to drive without any assistance but want your lights to function.

5. Pull the battery out of the bottom part of the battery holder

Tip Mind that the key of the battery lock is also used to unlock the bike lock. We advise you to never leave it behind in the battery lock to prevent theft of the e-bike. Image 20: Unlocking the e-bike

Always take your battery out of the frame when you are parking it for longer periods or in high risk areas. It is an expensive part to replace and there is always a chance it will be stolen.

5.6.3 Switching the e-bike on and off

There are multiple ways to switch on the e-bike:

1. When the display is not yet inserted into the holder (in case of

an Intuvia display): a. Switch on the display and place it into the holder. The e-bike will automatically switch on. b. Insert the display into the holder. Switch on the display.32 Image 21: Switching the display on and off

5.6.4 Switching the e-bike battery on and off

Switching on the e-bike battery is done as follows:

1. Press the on/off button 46 of the battery 47 .

The LEDs of indicator 44 light up and at the same time indicate the charge condition. Switching off the battery is done as follows:

1. Press the on/off button 46 of the battery 47 .

The LEDs of indicator 44 go out. This also switches off the e-bike.

If the capacity of the e-bike battery is below 5%, no LED on the charge-control indicator 44 lights up. It is only visible on the display, if the e-bike is switched on.

If no power is drawn from the e-bike drive for about 10 minutes (e.g. because the e-bike is not moving) and no button is pressed on the display or the control unit of the e-bike, the e-bike and therefore also the e-bike battery will shut down automatically to save energy.

5.7 Parking the e-bike or going for a ride

When you want to park the bike, put the brake on the parking lock. Activating the parking brake is done as follows (see image 22):

1. Pull and hold the front brake lever towards the handgrip.

2. Rotate the lock of the parking brake system 53 away from the

handlebar. When you release the front brake lever the brake remains activated.

Never leave the Intuvia display or the battery on the e-bike when you park the e-bike to prevent theft of the display and/ or the battery.

Park your bike in a socially acceptable manner. Don’t block the road or sidewalk.

Image 22: Locking the parking brake Releasing the parking brake is done as follows (see image 23):

1. Pull the front brake lever towards the handgrip. The lock of

the parking brake system 53 rotates to a neutral position automatically.

In this paragraph we explain how to turn on the lights. This depends on the type of display on your bike. Turning on the lights with the Intuvia display is done as follows:

1. Press the on/off button 70 on the display to turn on the e-bike

(see paragraph 5.6.3 for the requirements).

2. Press the light button 67 to switch on the lights. The text

‘Lights on’ will appear on the display for approximately 1 second. The lighting symbol 65 is displayed on the display when the light is on.

Switching the bike light on and off has no effect on the back lighting of the display.

Contact your Urban Arrow dealer in case the front and rear light don’t turn on simultaneously or don’t turn on at all. There are multiple ways to turn off the lights when you have an Intuvia display. Turning off the lights with the Intuvia display is done as follows: ● Press the on/off button 70 on the display. The lighting symbol 65 will disappear from the display. ● Turn off the e-bike (see paragraph 5.6.3). ● Remove the display from the e-bike (see paragraph 5.6.1). Turning on the lights with the Purion display is done as follows:

1. Press on/off button 100 to turn on the e-bike (see paragraph

Image 23: Releasing the parking brake

5.8 Turning the bike lights on and off

Your e-bike has two front lights and rear light. It is advised to have your lights turned on at all times, also during the daytime. The increased visibility to other traffi c will increase your safety.

Never cover the refl ectors or the lights during cycling. It can cause poor visibility in traffi c which may lead to collisions and/or accidents. Always contact your Urban Arrow dealer when one of the refl ectors is missing to arrange replacement. Always contact your Urban Arrow dealer when the lights stop working or do not turn on using the described method.

Your lights will not turn off when the battery is empty. They will continue to work for many hours after the electric assistance stops. You will have enough time to get home safely when the battery drains during a ride.34 Urban Arrow Tender Supplying your external device with power via the display is done as follows:

1. In case you have an Intuvia display: Place the display in the

display holder 33. See paragraph 5.6.1 for instructions.

2. Place a charged battery in the battery holder. See paragraph

5.6.2 for instructions.

3. Open the USB port protective cap 62.

4. Connect the USB connection of the external device to the

As soon as you connect the external device to your display, the text ‘USB connected’ will appear on the screen of the display. To make the text ‘USB connected’ disappear from the screen, press the i button 66. To show the text again, press the i button multiple times until the text appears again.

5. Close the USB port protective cap after disconnecting the

A USB connection is not a waterproof plug-in connection. Moisture can cause internal damage to the display. Always completely seal the USB connection with the protective cap

62. Never connect an external device when you ride in the

2. Press the + button 97 between 1 and 2.5 seconds to switch on

the lights. The lighting symbol 101 is displayed on the display when the light is on.

Switching the bike light on and off has no effect on the back lighting of the display.

Contact your Urban Arrow dealer in case the front and rear light don’t turn on simultaneously or don’t turn on at all. Turning off the lights with the Purion display is done as follows:

1. Press the + button 97 longer than 2.5 seconds to switch on

the lights. The lighting symbol 95 will disappear from the display.

5.9 Power supply of external devices via USB connection of the

Intuvia display With the USB connection on the Intuvia it is possible to operate and charge most devices whose power supply is possible via USB (e.g. various mobile phones).

The USB connection on the Purion display is only for service purposes.35User manual

When you have a grip shifter with grip indicator the image on the grip indicator 78 changes from a bicycle on a hill into a bicycle on a (more) flat surface (see image 24).

Shifting gear while standing still is possible but only within a limited range. Resistance will increase until it isn’t possible to rotate the lever any further. Don’t apply unreasonable force to rotate the lever beyond this point. Once the bike starts rolling you can shift through the whole range of the gear hub again.

Independent of the type of gearing, it is recommended to briefly interrupt the pedalling while changing gears. This makes changing gears easier and reduces the wear of the drive train.

Selecting a lower gear riding away from a stop will reduce strain on the drive train components and increases the operating life of your bicycle. Selecting the correct gear will also affect the range of your battery positively. 6 Changing settings during biking There are a few settings that can be changed while driving, being: shifting the gears, changing the assistance level and switching the push assistance mode on and off. When standing still a number of display functions can be reset. In the following paragraphs we explain how you can change the above mentioned settings.

With an Enviolo gear system the turning will be continuously variable. A Rohloff gear system has 14 gears therefore turning happens in 14 steps. Adjusting the gears settings is done as follows: a. Shifting to a lower gear (before riding away or riding uphill) by turning the grip shifter 78 or 98/99 clockwise (see image 24).

Selecting a lower gear will put less stress on the drive train and you will gain speed more quickly.

When you have a grip shifter with grip indicator the image on the grip indicator 78 changes from a bicycle on a (more) flat surface into a bicycle on a hill (see image 24). b. Shifting to a higher gear (when riding fast or riding downhill) by turning the grip shifter 78 or 98/99 continuous variable counter clockwise (see image 24).36 Urban Arrow Tender The following assistance levels are available:

assistance Maximum assistance OFF The motor assistance is switched off and the e-bike can be used as a normal bicycle. The push assistance cannot be activated in this assistance level. ECO Effective assistance at maximum effi ciency for maximum cruising range. TOUR Uniform assistance, for touring with long cruising range. SPORT Powerful assistance for sportive riding as well as for urban traffi c. TURBO Maximum assistance, supporting highest cadence for sportive riding. Changing the assistance level with the Intuvia display is done as follows: a. Shifting to a higher assistance level by pressing the + button 55 on the control unit until the desired assistance level appears on the indicator 64 . b. Shifting to a lower assistance level by pressing the - button 57 on the control unit until the desired assistance level appears on the indicator 64 . Changing the assistance level with the Purion display is done as follows: a. Shifting to a higher assistance level by pressing the + Image 24: Shifting to a lighter (lower) or heavier (higher) gear

6.1.1 Shift advice on the Intuvia display

Your Intuvia display provides you with shift advice to ensure you select the right gear. Selecting the right gear will increase speed and range with the same pedalling effort. If indication 58 is displayed, you should shift to a higher gear with lower cadence. If indication 59 is displayed, you should select a lower gear with higher cadence.

6.2 Changing the assistance level

The electrical drive unit of the e-bike assists you when you pedal. The level of assistance can be changed while cycling or standing still. You can also ride your e-bike as a normal bicycle without assistance.

When you have an Intuvia display the text ‘Active Line’ will appear briefl y on the display as soon as the electrical drive unit is activated.37User manual

6.3.1 Switching the push assistance mode on and off with an

Intuvia display Switching on the push assistance when you have an Intuvia display is done as follows:

1. Press and hold walk button 54 on the control unit. The

electrical drive unit is switched on.

The push assistance cannot be activated in the OFF assistance level. There are multiple situations in which the push assistance of the Intuvia display switches off:

1. When you release the walk button 54.

2. In case the wheels of the e-bike are blocked (e.g. by applying

the brakes or hitting an obstacle).

3. When the speed of your e-bike exceeds 6 km/h.

6.3.2 Switching the push assistance mode on and off with a Purion

display Switching on the push assistance when you have an Purion display is done as follows:

1. Press the walk button 93 on the display for less than 1

second. The push assistance is activated.

2. Press and hold the + button 97 within 3 seconds after

activation. The electrical drive unit is switched on.

The push assistance cannot be activated in the OFF assistance level. button 97 less than 1 second until the desired assistance level appears on the indicator 91. b. Shifting to a lower assistance level by pressing the - button 96 less than 1 second until the desired assistance level appears on the indicator 91.

When the display is set to TRIP, TOTAL or RANGE the selected assistance will only be shown for about 1 second on the display when changing the assistance level.

6.3 Switch push assistance mode on and off

The push assistance feature makes it easier to push the e-bike. The speed in this function depends on the set gear and cannot exceed 6 km/h (max.). The lower the set gear, the lower the speed in the push-assistance function (at full output). How the push assistance is switched on or off depends on the type of display on your bike.

The cranks with the pedals will rotate when the push assistance is switched on. Make sure your legs are a sufficient distance away from the cranks with the pedals. There is risk of injury.

Never use the push-assistance function when the bike is locked. This may lead to damage of your spokes.38 Urban Arrow Tender Resetting the value of maximum speed to zero is done as follows:

1. Press i button 66 on the display or i button 56 on the control

unit repeatedly until the function ‘max. speed’ is displayed.

2. Press and hold the reset button 71 until the indication is set

to zero. Resetting the value of range to the factory setting is done as follows:

1. Press i button 66 on the display or i button 56 on the control

unit repeatedly until the function ‘range’ is displayed.

2. Press and hold the reset button 71 until the indication is set

to the value of the factory setting.

6.4.2 Resetting display functions with a Purion display

With the Purion display the trip distance and range of the battery can be reset. Resetting the value of trip distance to zero is done as follows:

1. Press the - button 96 between 1 and 2.5 seconds until the

desired assistance level TRIP appears on the indicator 84.

2. Press and hold the - button 96 and + button 97

simultaneously over 2.5 seconds. The text ‘reset’ will initially appear. The trip distance value is set to zero. Resetting the range of the battery to zero is done as follows:

1. Press the - button 96 between 1 and 2.5 seconds until the

desired assistance level RANGE appears on the indicator 86.

2. Press and hold the - button 96 and + button 97

simultaneously over 2.5 seconds. The text ‘reset’ will initially appear. The range of the battery is set to zero. There are multiple situations in which the push assistance of the Purion display switches off:

1. When you release the + button 97.

2. In case the wheels of the e-bike are blocked (e.g. by applying

the brakes or hitting an obstacle).

3. When the speed of your e-bike exceeds 6 km/h.

6.4 Resetting display functions

In this paragraph we explain how to reset a number of display functions depending on the type of display on your bike.

6.4.1 Resetting display functions with an Intuvia display

With the Intuvia display the following values can be reset: trip distance, trip time, average speed, maximum speed and range. Resetting the values of trip distance, trip time and average speed to zero on a is done as follows:

1. Press i button 66 on the display or i button 56 on the control

unit repeatedly until one of the functions ‘trip time’, ‘trip distance’ or ‘avg.speed’ is displayed.

2. Press and hold the reset button 71 until the indication is set

to zero. This also resets the values of the other two functions.39User manual

Your e-bike is provided with two locks, one lock on the rear frame and one lock on the battery. These two locks share the same key. Lock the bike, using the wheel lock and preferably an additional lock to secure the e-bike to a static object. This will reduce the chance of theft. Tip Note down the manufacturer and the number of the key.

In case of loss of the keys, please refer to your Urban Arrow dealer or www.fietssleutels.nl Closing the ring lock is done as follows:

1. Lock the parking brake (see paragraph 5.7). This will prevent

damage to the spokes when closing the ring lock.

2. Rotate the key 42 20 to 30 degrees clockwise (not a full turn)

and hold it in this position (see image 25).

3. Simultaneously push down the lever on the opposite side

of the lock till the pin snaps into its end position. The key is released (see image 26). Tip If the pin hits a spoke, rotate the wheel slightly.

4. Take out the key from of the lock (and store it in a safe place).

6.5 Resetting error code indications

The components of the e-bike are continuously and automatically monitored. If an error is detected, the corresponding error code will appear on the text indicator 68 of the Intuvia display and 91 of the Purion display.

Depending on the type of error, the electrical drive unit may automatically shut down. In this case cycling is possible, but there will be no pedalling assistance while functioning in this error mode. Take your e-bike to your Urban Arrow dealer to have it repaired as soon as possible. Resetting error code indications on the display is done as follows:

1. Press any button on the Intuvia display 30 or the Purion

display 101 to return to the standard indication. Depending on the error code the indication will appear on the display again after the e-bike has been switched off and on.40 Urban Arrow Tender

7.2 Charging the e-bike battery

Before you use the e-bike battery for the first time you need to check the battery before you can charge it fully. Checking is done as follows:

1. Press the on/off button 46 to switch on the battery. At least

one of the LEDs will light up.

When no LED of the charge-control indicator 44 lights up, the battery may be damaged. Contact your Urban Arrow dealer. There are two ways of charging the e-bike battery (see image 27): ● Charging while the battery is placed in the battery holder on the e-bike. ● Charging the battery after you removed it from the e-bike.

Before each use, check the battery charger, cable and plug. If damage is detected, do not use the battery charger. Damaged battery chargers, cables and plugs increase the risk of an electric shock. Never open the battery charger yourself. Contact your Urban Arrow dealer when your battery charger is damaged.

Keep the battery charger clean. Contamination can lead to danger of an electric shock.

Always keep the charger away from rain or moisture. The penetration of water into a battery charger increases the risk of an electric shock. Image 25: Rotate the key 20 to 30 degrees clockwise Image 26: Push down the lever Opening the ring lock is done as follows:

1. Lock the parking brake (see paragraph 5.7).

2. Put the key 42 in the ring lock.

3. Rotating the key counter clockwise. The pin is spring loaded

and will return to its unlocked position automatically.

The key will remain in the lock when the lock is open. It cannot be taken out.41User manual

The electrical drive unit is deactivated during the charging procedure.

The e-bike battery must not be left unattended while charging. Charging the e-bike battery while placed in the battery holder is done as follows:

1. Press the on/off button 46 to switch off the battery.

2. Clean the cover of the charge socket 49. Avoid soiling the

charge socket and the contacts, e.g. by means of sand or soil.

3. Lift the cover of the charge socket.

4. Plug the charger plug 22 into the charge socket 48 on the

bottom part of the battery holder (see image 28).

5. Plug the charger plug 26 of the power cord into the charger

socket 23 of the charger.

6. Connect the mains cable of the battery charger to the mains

supply. The charging procedure will start. Tip See below for more information on the charging status and what to do after charging.

A sticker in English is adhered to the bottom of the charger (see 25 in image 1). This says: Use ONLY with BOSCH lithium- ion batteries.

Do not expose the charger to rain or wet conditions. If water enters a charger there is risk of electric shock.

Use caution when touching the charger during the charging procedure. Wear protective gloves. Especially in high ambient temperatures, the charger can heat up considerably. Image 27: Charging a battery

The e-bike battery is equipped with a temperature control indicator, which enables charging only within a temperature range between 0 °C and 40 °C. The battery can be recharged at any time without shortening the lifespan and interrupting the charging process does not damage the battery.42 Urban Arrow Tender Image 29: Plugging charger plug in charge socket on the battery Charging state of the e-bike battery The e-bike battery can be charged with or without the display. When charging without the display, the charging procedure can be observed on the battery charge-control indicator 44 . When charging with the display the bars on the display show the progress as well.

The Intuvia display can be removed during the charging procedure or fi tted after the charging procedure has started. Each continuously lit LED on the charge-control indicator 44 is equivalent to a charge capacity of approx. 20 %. A fl ashing LED indicates the charging of the next 20 %. Once the e-bike battery is fully charged, the LEDs extinguish immediately and the display (in case mounted) is switched off. The charging procedure is terminated. Image 28: Plugging charger plug in charge socket on the bottom part of the battery holder Charging the e-bike battery after it has been removed from the e-bike is done as follows:

1. Place down the battery on a clean surface. In particular, avoid

soiling the charge socket and the contacts, e.g. by means of sand or soil.

2. Press the on/off button 46 to switch off the battery.

3. Remove the battery from the holder (see paragraph 5.6).

4. Insert the charger plug 22 of the battery charger into the

socket (see image 29) on the battery.

5. Connect the mains cable of the battery charger to the mains

supply. The charging procedure will start. Tip See below for more information on the charging status and what to do after charging.43User manual

5. Close the battery compartment cover by using a coin and

turning it clockwise.

6. Place the display back on the handlebar and fasten it with the

fastening screw. Image 30: Changing the batteries of the Purion display

7.4 Storing the e-bike battery

If you plan to park your bike for a longer period we advise you to do the following: ● Charge the e-bike battery to approximately 60 % (3 to 4 LEDs lit on the charge-control indicator 44 ). ● Take out the e-bike battery and take off the Intuvia display. Store them in a dry and safe place. After charging The procedure after the charging procedure is terminated is as follows:

1. Disconnect the charger from the main power supply.

2. Disconnect the battery from the charger. The battery

automatically switches off.

3. If you have charged the battery while placed in the battery

holder on the bike, carefully close the charge socket with the cover so no dirt or water can get into the charge socket.

Once the battery is charged it will switch off. If the charger is not disconnected from the battery after charging, after a few hours the charger will switch itself back on, check the charging state of the battery and begin the charging procedure again if necessary.

7.3 Changing the battery of the Purion display

The Purion display is supplied with voltage by two CR 2016 button cells. When the display shows the text ‘ low bat ’ the two batteries need to be replaced. Changing the batteries is done as follows:

1. Unscrew the fastening screw 81 of the display.

2. Remove the display from the handlebar 76 .

3. Open the battery compartment cover 80 by using a coin and

turning it counter clockwise (see image 30).

4. Remove the used battery and insert two new CR 2016

Mind that the polarity of the battery is correct when inserting the new battery.44 Urban Arrow Tender 8 Cleaning and maintenance

Be aware that the display can activate itself when the e-bike is pushed backwards. When you press the on/off button on the activated display the electrical drive unit could switch on. Remove the battery from the e-bike before you begin work (e.g. inspection, repair, assembly, maintenance, work on the chain, etc.) on the e-bike, transport it by car or plane, or store it. Unintentional activation of the electrical drive unit poses a risk of injury.

● Keep all components of your e-bike clean, especially the battery contacts and corresponding holder contacts. Clean them carefully with a soft, damp cloth. Tip It is advised to regularly clean the lenses of your lights, it will improve the lighting performance. ● All components including the electrical drive unit may not be immersed in water or cleaned with a high-pressure cleaner. ● Never submerge the e-bike battery in water. ● Clean your bike in shorter intervals when you cycle on roads have been prepared with winter road salt. The road salt may cause damage to parts of your bike.

Never submerge the battery in water or clean using a jet of water. Danger of short-circuiting which may pose a fire hazard. ● Regularly recharge the battery of the Intuvia display. ● Check the charge condition after 6 months. When only one LED of the charge-control indicator lights up, recharge the e-bike battery again to approx. 60 %. ● Don’t connect the e-bike battery permanently to the charger. ● Don’t store the e-bike battery on the bike. ● Store the e-bike battery in a dry, well-ventilated location. Protect the battery against moisture and water. Under unfavorable weather conditions, it is recommended e.g. to remove the battery from the e-bike and store it in an enclosed location until being used again.

When the e-bike battery is stored discharged (empty) for longer periods, it can become damaged despite the low self- discharging feature and the battery capacity may be strongly reduced. Temperature The e-bike battery can be stored at temperatures between –10 °C and +60 °C. Take care that the maximal storage temperature is not exceeded. As an example, do not leave the battery in a vehicle in summer and store it out of direct sunlight. For a long battery life storing the e-bike battery at a room temperature of approx. 20 °C is of advantage.45User manual

Image 31: Distance between the speed sensor and the speed sensor magnet The speed indication on your display will fail in case the speed sensor doesn’t function properly. The text ‘ error 503 ’ will appear on the screen of your display.

Cycling remains possible when the speed sensor doesn’t function, but there will be no pedalling assistance as the electrical drive unit will be turned off automatically while functioning in this error mode. Adjusting the clearance between the speed sensor magnet and the speed sensor is done as follows:

1. Loosen the screw of the speed sensor magnet 21 by turning it

2. Position the speed sensor magnet 20 in such a manner that

it runs past the mark of the speed sensor at the correct clearance (min. 5 mm, max. 17 mm, see image 31).

The gear hub and grip shifter are sealed and well protected from the external environment. However, never use water under pressure (such as pressure washers or water jets) when you clean these parts to prevent malfunctions due to water penetration.

Never use aggressive cleaners on any of the parts of your e-bike. This may cause permanent damage to the bike.

In order for the speed sensor to function:

1. The clearance between the speed sensor 19 and its speed

sensor magnet 20 needs to be at least 5 mm, yet no more than 17 mm after a turn of the wheel (see image 31). See later in this paragraph for information on how to adjust the clearance if necessary.

2. The speed sensor needs to be connected properly.

Contact your Urban Arrow dealer in case the speed sensor is not connected properly.46 Urban Arrow Tender Riding tips ● Avoid riding through potholes. ● Avoid riding into train/tram tracks. The tyres are wide enough not to be caught by the track but your steering will be affected. ● Avoid train/tram track in the wet. Don’t cross them at too parallel an angle. The track can be very slippery. ● Avoid hitting curbstones at too high a speed. It may cause damage to your bike. ● The side of the road is where dirt accumulates. Avoid riding there if there is room in traffic and the situation allows. ● Have an eye on the road and drive around debris and dirt sitting on the road. Having a safe road position is more important though, don’t change direction without checking the traffic around you. In case of a puncture don’t continue riding. There is a big chance you will damage the tyre, the wheel or even the frame. Dismount the bike and walk home.

Cycling with a punctured tyre can cause seriously reduced road holding which may lead to loss of control of the bike. Never continue cycling in case of a punctured tyre. At home you can: ● Fix the puncture in the rear wheel yourself in case you have good access to the puncture: use a repair kit and follow the instructions that come with the repair kit.

3. Fasten the speed sensor magnet to the spoke by turning the

In case the speed is still not being indicated in the speed indication, please contact your Urban Arrow dealer.

Preventing punctures There are ways to prevent punctures beside mounting puncture resistant tyres. Please check the following check-up and riding tips. Check-ups ● Check the surface of your tyres from time to time, running your hand or fingers over the surface. This way you might find sharp objects logged in the outer surface before they puncture the inner tube of your tyre. Be careful doing this with your bare hands. ● Check the wear of your tyres. The tread of your tyres will become thinner over the distance, making it easier to be punctured. ● Keep your tyres at the correct tyre pressures. Low tyre pressures will increase the chance of picking up dirt and debris. Low tyre pressures can also cause pinch punctures where the inner tube is damaged by being pinched between rim and tyre over bumps. For correct tyre pressures please check paragraph 5.4.47User manual

Tip If the bike doesn't contain any luggage, you can also use a crate instead of a jack. In that case, lift the frame and place a crate at position A1 or B1 (depending on the tyre you want to remove).

Image 32: Removing and placing a front tyre

5. Lift the frame till the tyre can rotate freely.

6. Fully untighten the 4 front wheel nuts and remove the tyre

from the bike. Placing the removed front tyre back on the bike is done as follows:

7. Place the front tyre back on the bike.

8. Place the 4 front wheel nuts and tighten them manually.

9. Lower the bike using the jack. Have you used a crate instead

of a jack? Hold the frame, remove the crate and lower the frame.

10. Tighten the 4 front wheel nuts cross-wise with a torque of 90

Nm. Use a torque wrench. ● Fix the puncture in the rear wheel yourself in case you don’t have good access to puncture: remove the rear wheel from the frame and fi x the puncture. Check the next paragraph for more information on how to remove the rear wheel. ● Contact a professional bike mechanic (preferably an Urban Arrow dealer) who can fi x the puncture in the front wheel for you. Go to your Urban Arrow dealer or a tyre center to have a puncture in your front wheel fi xed. Removing the front wheel Removing a front tyre from the bike is done as follows:

1. Lock the parking brake (see paragraph 5.7).

2. Block the rear wheel to prevent the bike from moving during

the removal of the front tyre.

Do not lock the bike to prevent the spokes from getting damaged in the unfortunate event that the bike starts moving during removal and placing of the front tyre.

4. Place the jack underneath the front frame at position A1 for

removal of tyre A or at position B1 for removal of tyre B (see image 32).48 Urban Arrow Tender Image 33: Front and rear tyre wear ● Check tyre pressure: Riding a too low tyre pressure damages the tyre. In the sidewalls tears will appear that cannot be repaired. Sometimes a few hundred km’s at too low pressure is enough to ruin the tyres. The correct tyre pressure is as follows: a. Front tyre 2.5-3.0 bar b. Rear tyre 3-4 bar Tip Ask your Urban Arrow dealer for a correct pump that fi ts the valves of your bike. Tip To infl ate your front wheel tyres you can also go to a petrol station or a tyre center. ● Wheel trueness : If a wheel is out of true it will wobble while spinning. You can check this by asking someone to lift the back side of the bike and giving the rear wheel a spin (see image 34). If the wheel is spinning look at the rim and tyre separately. An incorrectly fi tted tyre can also cause a wobble. A new wheel needs to settle and will require its trueness Removing the rear wheel

You need to be a confi dent and skilled home mechanic to remove a rear wheel from the frame. For instructions on how to remove the rear wheel for a bike equipped with a disc brake, please check the following link: www.youtube.com/ urbanarrowcom

8.2.3 Maintenance check

When you have your e-bike maintained/serviced by your Urban Arrow dealer all necessary maintenance will be performed by your dealer. But in between the maintenance you can perform the following checks yourself regularly to detect potential issues: ● Check tyres for wear and damage: A worn tyre can be recognized by checking the tread pattern. If the pattern has disappeared in the middle of the tread (difference between lowered and raised material cannot be distinguished) the tyre is worn and should be replaced (see image 33). If you notice long or deep tears the tyre should be replaced even if the tread hasn’t worn out yet. Contact your Urban Arrow dealer for the correct spare part.49User manual

Image 35: Checking play on the king pins of the front wheels ● Check play on the rear hub axle (see image 36). Hub bearings can develop play due to wear. Excessive hub play can affect brake performance, it can cause other mechanical problems as well as affect the handling of the bike. Contact your Urban Arrow dealer in case you detect play on the rear hub axle. Image 36: Checking play on the rear hub axle being checked more often. Contact your Urban Arrow dealer in case your rear wheel wobbles to have your wheel fi xed. Image 34: Checking the rear wheel trueness ● Check the rim of your rear wheel for damage. Damage can take the form of dents and cracks in the rim surfaces and around the spoke holes. Always check the rim of your rear wheel after hitting a solid object or pothole at speed or after you rode with a fl at tyre. A damaged rim may damage the tyre and could make the wheel go out of true. Contact your Urban Arrow dealer in case you detect rim damage. ● Check play on the king pins of the front wheels. Put the bike on the parking brake and check for king pin play by moving the top of the tyre (see image 35). Contact your Urban Arrow dealer in case you detect play.50 Urban Arrow Tender ● Check the rear wheel for damaged and/or loose spokes. ● Check the brake hoses for damage and check if it doesn't come in contact with moving parts. ● Check the chain tension: a. When you have a chain drive: wiggle the chain glider case so you can hear and feel whether the chain is still tight or not. b. When you have a drive belt: the tension can be measured with the Gates Carbon Drive Mobile Apps, offered on both iPhone and Android. These apps can measure the belt tension in the form of natural frequency (Hz) of the belt span. Operating instructions are provided within each app. The belt tension for your Urban Arrow should be between 35 Hz and 50 Hz. ● Check the lock rubbers for tears and/or cracks (see ‘R’ in image 38): damaged lock rubbers may cause the ring lock to (partly) come off the bike frame. Lock rubbers give the lock a certain fl exibility to prevent a spoke from breaking in case you release the bike from the parking brake while being locked. Contact your Urban Arrow dealer to replace the damaged lock rubber(s) by a new one. ● Check play on the steering linkage (see image 37): the steering input of the handlebar needs to be transferred to the front wheels. This action is provided for by the steering linkage. Six ball joints connect the steering column to the front wheels

A malfunctioning steering linkage during cycling may lead to loss of control of the bike. This can potentially be fatal. Always contact your Urban Arrow dealer in case the steering linkage feels loose or encounters excessive resistance. Never continue to ride the bike when there is no response from the front wheel after you give steering input. Image 37: Check steering linkage at the ball joints51User manual

properly maintained and especially when being operated and stored at the right temperatures. With increasing age, however, the battery capacity will diminish, even when properly maintained. A significantly reduced operating period indicates that the battery is worn out and must be replaced. You can replace the battery yourself. ● If you see a wobble in the rear wheel. First make sure the tyre is seated correctly on the rim. If it is seated correctly ask your Urban Arrow dealer to repair the wheel.

As with all mechanical components, the e-bike is subjected to wear and high stresses. Different materials and components may react to wear or stress fatigue in different ways. If the design life of a component has been exceeded, it may suddenly fail, possibly causing injuries to the rider. Any form of crack, scratches or change of coloring in highly stressed areas indicate that the life of the component has been reached and it should be replaced.

8.2.4 Disc brake adjustment

The hydraulic disc brakes on your e-bike are self-adjusting. Every time you brake the lever will readjust so you cannot tell brake pad wear from the lever. You can have your Urban Arrow dealer check the brake wear for you or you can check the rear wheel break pad for wear yourself.

Image 38: Checking the lock rubbers Contact your Urban Arrow dealer in the following cases: ● If the chain audibly scratches the chain case. A chain will wear over time causing it to increase in length. Have your dealer adjust the chain tension. ● If you feel there is excessive resistance caused by the chain case. ● If the front wheel does not change direction when steering input (handlebar rotation) is given stop riding immediately and contact your Urban Arrow dealer. ● If you detect play in the pedals or cranks, for instance if you can feel them move around during a pedal stroke. ● If you notice a significantly reduced operating period after charging. The battery life can be prolonged when being52 Urban Arrow Tender Image 39: Removing the brake pads in order to check them for wear

8.2.5 Gear adjustment

Over time the cable between the grip and the gear hub will lengthen slightly, this is normal wear. A slack cable might affect the quality of operation of the gear system. Gear adjustment in case of an Enviolo gear system Checking for cable slack is done as follows:

1. Pull lightly on one of the two cable housings at the grip

shifter. It doesn’t matter which one of the two, they are connected internally.

2. Notice if there is any slack (see ‘S’ in image 40):

a. Slack ‘S’ less than 0.5 mm is not enough.

When the lever can be pushed easily all the way to the handlebar there is something wrong with the hydraulics. Stop riding the bike and have it checked by your Urban Arrow dealer.

If you hear suspect noises while using the brakes or have noise coming from the brakes while riding have your disc brakes looked after. Checking the brake pad of your rear wheel for wear is done as follows:

1. A pin with a split end is keeping the brake pads in position.

Use pliers to remove this pin (see image 39).

2. Take out the brake pads (see image 39 for removal of the

brake pads at the rear wheel) and check them for wear. If the friction material is less than 1 mm the pads should be replaced. For replacement of the pads contact your Urban Arrow dealer.53User manual

Cable slack is adjusted as follows:

1. Take a seat on the saddle and face forward.

2. Adjust the cable slack setting (see image 41):

a. Reduce cable slack by turning the barrel at the grip shifter 67 counter clockwise. The barrel will move away from the grip shifter. b. Increase cable slack by turning the barrel at the grip shifter 67 clockwise. The barrel will move towards the grip shifter. Image 41: Reducing or increasing cable slack by turning the barrel at the grip shifter

Too little cable slack results in heavy shifting and damage to the shifter. Check the next alinea for information on how to increase the cable slack. b. Slack ‘S’ between 0.5 – 1.5 mm is perfect. c. Slack ‘S’ over 1.5 mm is too much.

Too much cable slack may cause decreased shift performance and shift cable durability. Check the next alinea for information on how to reduce the cable slack.

When you have your e-bike maintained/serviced by your Urban Arrow dealer all necessary lubrication will be performed by your dealer. The Rohloff gear hub and grip shifter need regular lubrication.

Be aware not to spill lubricant on the disc brake. There is no need to lubricate e.g. the chain yourself in between the service intervals. And the Enviolo gear hub and grip shifter are provided with permanent lubrication and the internals are maintenance-free for the life of the product. Gear adjustment in case of a Rohloff gear system Gear cable tension is adjusted as follows (see image 42). a. Increase gear cable tension by turning the barrel 16 counter clockwise. b. Reduce gear cable tension by turning the barrel 16 clockwise. Image 42: Gear cable tension adjustment (Rohloff gear system) Alignment of the mark on the twist shifter body The mark on the twist shifter body can be aligned to the correct gear number without altering the cable tension. This is done by winding one cable adjuster in and the other one out (see image 43).55User manual

Contact your Urban Arrow dealer in case the following safety critical parts need replacement: ● Handlebar ● Stem ● Seat post ● Headset ● Disc brake ● Pedals ● Wheel (front and rear) ● Light (front and rear) ● Reflectors ● Speed sensor ● Tyre (front and rear)

Aftermarket modification to the speed sensor is considered as tampering.

Don’t fit your bike with tyres of a different measurement than specified (3 and 12). When you use a tyre with deviating specs it will affect both the Bosch electric system as well as the handling of the bike.

8.2.7 Spares, accessories and safety-critical parts

Always use genuine replacement parts approved by your Urban Arrow dealer. When using other replacement parts, Urban Arrow shall not assume any liability and warranty. Contact your Urban Arrow dealer for the following e-bike spare parts: ● Front and rear brake friction pads ● Chain/belt ● Sprockets ● Brake hose ● Gear cable ● Disc brake fluid ● Grip shifter ● Grips ● E-bike battery

Always use original Bosch batteries approved by your Urban Arrow dealer. When you use other batteries, Urban Arrow shall not assume any liability and warranty. The use of incorrect batteries can cause short circuiting and/or overheating which may lead to injuries and pose a fire hazard. Contact your Urban Arrow dealer in case the following accessory needs replacement: ● Charger for the e-bike battery56 Urban Arrow Tender

When you carry your e-bike outside of your car, e.g. on a trailer, the battery and/or display could fall out of their holders during transport. Always remove the battery and the display during transport to prevent damage to them.

Be aware that the display can activate itself when the e-bike is pushed backwards. When you press the on/off button on the activated display the electrical drive unit could switch on. Remove the battery from the e-bike before you begin work (e.g. inspection, repair, assembly, maintenance, work on the chain, etc.) on the e-bike, transport it by car or plane, or store it. Unintentional activation of the electrical drive unit poses a risk of injury. 9 Transport The batteries are subject to the Dangerous Goods Legislation requirements. Private users can transport undamaged batteries by road without further requirements. When being transported by commercial users or third parties (e.g. air transport or forwarding agency), special requirements on packaging and labelling must be observed (e.g. ADR regulations). If necessary, an expert for hazardous materials can be consulted when preparing the item for shipping. Dispatch batteries only when the housing is undamaged. Tape or mask off open contacts and pack up the battery in such a manner that it cannot move around in the packaging. Inform your parcel service that the package contains dangerous goods. Please also observe the possibility of more detailed national regulations. In case of questions concerning transport of the batteries, please refer to an authorised Bosch e-bike dealer. The Bosch e-bike dealers can also provide suitable transport packaging.57User manual

10 Solutions to possible problems Problem Cause Solution The LEDs of the charge- control indicator on the battery extinguish on indicator

The capacity for assisting the drive has been used up and assistance is gently switched off. The remaining capacity is made available for the lighting and the display. Charge the battery (see paragraph 7.2). The battery charge-control indicator 94 or 60 flashes. The capacity for assisting the drive has been used up. The capacity of the e-bike battery is enough for about 2 hours of lighting. Charge the battery (see paragraph 7.2). Two LEDs of the charge- control indicator 44 flash. There is defect of the battery detected. Contact your Urban Arrow dealer. Three LEDs of the charge- control indicator 44 flash. The battery is not within the right charging temperature range. Disconnect the battery from the charger until its temperature has adjusted. The right charging temperature range is between 0 °C and 40 °C. The charger fails. Contact your Urban Arrow dealer.58 Urban Arrow Tender Problem Cause Solution The e-bike battery is switched off. The battery is empty. Charge the battery (see paragraph 7.2). The battery switches off after it has not been used for 10 minutes. Switch on the e-bike (see paragraph 5.6.3). Contact your Urban Arrow dealer in case the battery doesn’t switch on again or in case it switches off again after a retry. There is a hazardous situation. A protective circuit automatically switches off the battery. The battery is protected against deep discharging, overcharging, overheating and short-circuiting through the “Electronic Cell Protection" (ECP). Switch on the e-bike (see paragraph 5.6.3). Contact your Urban Arrow dealer in case the battery doesn’t switch on again or in case it switches off again after a retry. The speed is not being indicated in the speed indication 72 or 83. If the distance between speed sensor 19 and speed sensor magnet 21 is too small or too large, or if the speed sensor is not properly connected. Loosen the speed sensor magnet bolt 22 and fasten the speed sensor magnet 21 to the spoke in such a manner that it runs past the mark of the speed sensor 20 at the correct clearance (see paragraph 8.2). If the speed is still not being indicated in the speed indication 72 or 83 after this, please contact your Urban Arrow dealer. My bike can’t be switched on. The bike does not meet all requirements to be switched on. See paragraph 5.6 the check the requirements. The message ‘attach to bike appears’ on the screen of my Intuvia display. The internal battery pack of the Intuvia display is weak.

1. Insert the e-bike battery in the e-bike (see

3. Switch the e-bike battery on (see paragraph 5.6.3).

The internal battery of the Intuvia display will be charged.59

User manual Problem Cause Solution The front and/or rear light of my bike doesn’t work. The light is broken. Contact your Urban Arrow dealer. The pedalling assistance is not working. The electrical drive unit has entered the error 503 mode. The message ‘error 503’ appears on the screen of your display. Check your speed sensor (see paragraph 8.2.1). The chain audibly scratches the chain case. Chain tension might be too low.

Incorrect chain tension can cause increased wear on other drive train components. Always contact your Urban Arrow dealer in case of chain wear or when the chain tension is too tight. Contact your Urban Arrow dealer to have the chain tension adjusted. There is excessive resistance when I cycle.

1. Chain tension might be too high.

Incorrect chain tension can cause increased wear on other drive train components. Always contact your Urban Arrow dealer in case of chain wear or when the chain tension is too tight.

2. Your wheels might need alignment.

Contact your Urban Arrow dealer to have the chain tension adjusted and/or your wheels aligned. The front wheels do not change direction when I steer/ rotate the handlebar.

1. The steering shaft or steering shaft bearings are

not functioning properly.

2. The stem is loose.

Stop riding immediately and contact your Urban Arrow dealer. I can feel the pedals or cranks of the bike moving during a pedal stroke (I detect play).

1. The pedals are not connected correctly to the

2. The bearing has been damaged.

Contact your Urban Arrow dealer to fix the play in the pedals or cranks.60 Urban Arrow Tender Problem Cause Solution The operating period of the e-bike battery after charging has significantly reduced over time. The e-bike battery is worn out. Contact your Urban Arrow dealer to replace the e-bike battery by a correct new one. I see or feel a wobble in the rear wheel of the bike.

1. The tyre is not seated correctly on the rim.

2. The wheel is out of true.

Check if the tyre is seated correctly on the rim.

1. If the reflecting line on the side of the tyre does

not run parallel to the rim: the tyre is not seated correctly on the rim. Deflate your tyre and inflate it to the correct pressure (see paragraph 5.4).

2. Contact your Urban Arrow dealer to repair the

wheel when the wheel is out of true. The steering linkage feels loose. There is play in one of the six ball joints that connect the steering column to the front wheels. Contact your Urban Arrow dealer. I feel excessive resistance when steering. The steering linkage doesn’t work properly. Contact your Urban Arrow dealer. After switching on the display the text ‘Service’ appears on the screen for a few seconds. Your e-bike needs servicing. Contact your Urban Arrow dealer. I hear a audible rattle coming from my rear wheel. A spoke is loose. Check your spokes and contact your Urban Arrow dealer in case there is a spoke missing or you detect a damaged spoke. The message ‘error 503’ appears on the screen of your display.* There is a problem with the speed sensor. Check your speed sensor (see paragraph 8.2.1).61

Problem Cause Solution My ring lock seems to be loose or has (partly) come off the bike frame. Lock rubbers give the lock a certain flexibility to prevent a spoke from breaking in case you release the bike from the parking brake. When the lock rubbers are torn and/or cracked the ring lock might seem loose or the ring lock (partly) comes off the bike frame. Contact your Urban Arrow dealer to replace the damaged lock rubber(s) by a new one.

• For all the other Bosch error codes, please check the supplied Bosch manual. User manual62 Check paragraph 14.2 to see about the regular maintenance intervals and the aspects that are checked when your Urban Arrow dealer services your bike. Model information Model type Frame number E-bike system Motor serial number * Battery serial number * Charger serial number * Display serial number ** Dealer Delivery date

• Each of these components have a label containing the serial number. This serial number starts with ‘S/N’. ** Urban Arrow frame numbers start with ‘UAMM’ and will consist of 10 characters. 11 Service plan Having maintenance carried out following the Urban Arrow service plan will keep your Urban Arrow in top shape. The check-ups and adjustments that are part of regular maintenance will prevent breakage and costly repairs. Some Urban Arrow dealers can arrange a pickup service for your bike. Check with your dealer for the possibilities.

Your warranty will be voided in case your Urban Arrow has not been maintained/services by a registered Urban Arrow dealer. When the service appointment is due, the display of the Intuvia display will inform you of this for 4 seconds in the text indication 68 by displaying ‘Service’ after the display has been switched on. On the Purion display the service indicator 92 will light up. Urban Arrow Tender63User manual

The Enviolo gear hub and grip shifter internal freewheel mechanisms are not serviceable. The Rohloff gear hub and grip shifter need service.64 Urban Arrow Tender 12 Disposal Your bike contains electrical components. Chargers, batteries, accessories and packaging should be recycled in an environmentally friendly manner according to local regulations. Do not dispose of batteries and chargers along with household waste. Apply tape over the contact surfaces of the battery terminals before disposing of batteries. Do not touch severely damaged e-bike batteries with your bare hands – electrolyte may escape and cause skin irritation. Store the defective battery in a safe location outdoors. Cover the terminals if necessary and inform your Urban Arrow dealer. They will help you to dispose of it properly. Only for EU countries: In accordance with Directive 2012/19/EU and Directive 2006/66/EC respectively, electronic devices that are no longer usable and defective/drained batteries must be collected separately and recycled because they can contain substances that are harmful for people and the environment. Therefor the batteries are marked with a crossed out trash bin symbol. Please return batteries and (the electric and electronic parts of) your bike that are no longer usable to an Urban Arrow dealer at no cost. We ensure that the discarded batteries and components are processed in accordance with the legal rules and that the materials can be reused. For more information or the location of Urban Arrow dealers check our website www.urbanarrow.com or the website www.inlever.info65

13 EC Declaration of Conformity (English version is original) The manufacturer: Smart Urban Mobility B.V. Contactweg 26 1014 BH, Amsterdam The Netherlands declares that the following product: Name of product: Urban Arrow Function: Bicycle with pedal assistance, equipped with an auxiliary electric motor having a maximum continuous rated power of

0.25 kW, of which the output is progressively reduced and finally cut off as the vehicle reaches a speed of 25 km/h, or

sooner, if the cyclist stops pedalling (EPAC). Type: Tender meets the requirements of Directive 2006/42/EC (concerning machines); meets the requirements of Directive 2004/108/EC (concerning electromagnetic compatibility); and declares that the following specifications and (parts of) European (harmonized) standards have been applied: EN 15194:2017, Electric Power Assisted Bicycles – electric parts of the bicycle and E-DIN 79010-1 and declares that the included battery charger meets the requirements of Directive 2006/95/EC (concerning low voltage); and declares to be the responsible legal entity for the composition of the construction file. Amsterdam, January 29, 2019 Gerald van Weel (Director Smart Urban Mobility B.V.)66 Urban Arrow Tender 14 Appendices

14.1 Appendix A Torque values

While making adjustments or while doing maintenance on your Urban Arrow please use a torque spanner and take into account the recommended torque settings as shown in image 44.

Number Where What Tool Torque (Nm) Remark 1 Rear axle 2x M10 wheel axle nut 15 mm spanner 40 Nm 2 Adjusting screw quick release seat post 1x M6 quick release 3 Seat post - saddle 1x M6 saddle bolts 5 mm hex wrench 12 Nm 4 Stem bolt 1x M6 cylinder head bolt 5 mm hex wrench 16 Nm 5 Ahead steering set steering shaft 1x M6 cylinder head bolt 5 mm hex wrench 14 Nm 6 Front wheel nuts 8x M12 nuts 19 mm spanner 90 Nm Only use the original nuts. When the nuts need replacement, contact your Urban Arrow dealer to replace them by the correct type of nut. User manual68 Urban Arrow Tender

Service check-up at the dealer ● After 500 km; ● after 1500 km; ● every 2500 km; ● or every 12 months, whatever comes first. Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Wheels Check tyre pressure. Tyre pressure should be 2.5-3.0 bar (front tyres) and 3-4 bar (rear tyre). Rider / owner Check tyre tread and sidewalls for wear and cracks. Rider / owner Urban Arrow dealer Check for damaged and/or loose spokes. Rider / owner Urban Arrow dealer Check spoke tension. All spokes should at least have the same tension and the tension should not be too low. Urban Arrow dealer True or retighten spokes if needed. Urban Arrow dealer Check wheel nuts and spanners. Urban Arrow dealer Check the rim for damage. Rider / owner Check play on the hub axle. Rider / owner Urban Arrow dealer69User manual

Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Brakes Check the function of all brakes. Do not ride the bike if the brake power is insufficient. Rider / owner Urban Arrow dealer Disc brake: Check for oil leakage at the seals. Rider / owner Urban Arrow dealer Disc brake: Check rear wheel brake pad wear; replace when needed. Rider / owner Ask your dealer for help if you are not sure how to spot excessive brake pad wear. Urban Arrow dealer Disc brake: Check front wheel brake pads wear; replace when needed. Urban Arrow dealer Disc brake: Check thickness of the disc rotors. Urban Arrow dealer Disc brake: Check the brake hose for damage. There shouldn't be any sharp bends, nods in the cables. Check if the brake cables don't come in contact with moving parts of the bike. Rider / owner Urban Arrow dealer70 Urban Arrow Tender Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Drive train When you have a chain drive: wiggle the chain glider case so you can hear and feel whether the chain is still tight or not. When you have a belt drive: the tension can be measured with the Gates Carbon Drive Mobile Apps, offered on both iPhone and Android. These apps can measure the belt tension in the form of natural frequency (Hz) of the belt span. Operating instructions are provided within each app. The belt tension for your Urban Arrow should be between 35 Hz and 50 Hz. Rider / owner Urban Arrow dealer Check chain lubrication. Urban Arrow dealer Check chain/belt wear, replace if needed. Replacing the chain on time prevents unnecessary wear to chainring and sprocket. Urban Arrow dealer Check chainwheel and sprocket wear, replace parts if needed. Urban Arrow dealer Check crank bolts, tighten if needed. Urban Arrow dealer Lubricate shifter cables. Urban Arrow dealer Check function of Bosch motor unit. Urban Arrow dealer All service work to the motor can only be done by a certified Urban Arrow/ Bosch dealer.71User manual

Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Steering Check if the linkage between the handlebar and the fork is play free and that the linkage turns directly and smooth. Rider / owner Contact your dealer if you feel there are irregularities in the steering linkage. Urban Arrow dealer Check the cylinder head bolt and 2 round head bolts of the steering linkage for play in both horizontal and vertical direction. Tighten bolts if needed. Rider / owner Contact your dealer if you feel there are irregularities in the steering linkage. Urban Arrow dealer Check for play on ball joints or its threaded connection. Rider / owner Urban Arrow dealer Check ball joints for function and wear, replace if needed. Urban Arrow dealer Check damper plate function, tighten if needed. Urban Arrow dealer Frame Clean and polish the paintwork. Rider / owner (at least every 6 months) Check connecting bolts between front and rear frame by hand. Urban Arrow dealer Check frame for irregularities. Urban Arrow dealer72 Urban Arrow Tender Category Service or Maintenance Before every ride Monthly Dealer Service Check-Up Controls Check if the seat post doesn’t slip in the frame, make sure the seat post clamp is tightened. Check if the seat post is not extended too far out. Rider / owner Urban Arrow dealer Check stem - handlebar connection. Urban Arrow dealer If Installed: Check the suspension seat post for play or irregularities. Urban Arrow dealer If Installed: Clean and lube the suspension seat post. Check all hinges and bolts. Urban Arrow dealer Lubrication Check Rohloff gear hub and grip shifter lubrication. Rider / owner Urban Arrow dealer Accessoiries Check the fastening of the body onto the flatbed frame. Refasten tightly if needed. Rider / owner Urban Arrow dealer Other Check that the front and rear light work. Rider / owner Urban Arrow dealer Check if the lock rubbers 13 aren't torn and/ or cracked. Rider / owner Urban Arrow dealer Check front suspension left and right: has it restored to the correct non-compressed position. Urban Arrow dealer73