MD19601 - Robot vacuum MEDION - Free user manual and instructions

USER MANUAL MD19601 MEDION

1. About this user manual

Thank you for choosing our product. We hope you enjoy using this ap- pliance. Read the safety instructions carefully before using the appliance for the first time. Note the warnings on the appliance and in the user manual. Always keep the user manual close to hand. If you sell the appliance or give it away, please ensure that you also pass on this user manual. It is an essential component of the product. 1.1. Explanation of symbols If a block of text is marked with one of the warning symbols listed below, the hazard described in that text must be avoided to prevent the potential consequences de- scribed there from occurring. DANGER!

Warning: risk of fatal injury!

Warning: risk of possible fatal injury and/or serious

irreversible injuries! WARNING!

Warning: risk of electric shock!

Warning: risk of explosive materials!

Warning: risk of minor and/or moderate injuries!

NOTICE! Follow these instructions to prevent damage to the appliance! More detailed information about using the appliance!198 NOTICE! Follow the instructions in the user manual!

• Bullet point/information on steps during operation Instruction to be carried out Declaration of Conformity (see “Declaration of Conformity” section): Products that feature this symbol meet the requirements of the EC directives. Protection class II Electrical appliances in protection class II are appliances that have double and/or reinforced insulation throughout, and do not have an option for connecting a protective earth. The housing of an electri- cal appliance in protection class II, with surrounding insulating ma- terial, might either form all of the additional or reinforced insulation, or part of it. DC current symbol Polarity markings Symbol denoting the polarity of the DC connector (according to IEC 60417). On appliances carrying this marking, negative is on the inside and positive on the outside.

Symbol for electrical switched-mode power supply Transformer – short circuit-proof A transformer in which the temperature does not exceed specified limits if the transformer is overloaded or short-circuited and which continues to meet all the requirements specified in the relevant standard once the overload or short circuit has been rectified. Indoor use Appliances with this symbol are intended solely for indoor use. Dispose of the appliance in compliance with environmental regula- tions (see “13. Disposal” on page 225).199

Energy efficiency level VI Energy efficiency levels are used to describe the efficiency lev- els of internal and external power supply units. Energy efficiency is sub-divided into a number of categories, where Level VI is the most efficient. IP20 The AC/DC adapter provides protection class IP20 in compliance with DIN EN 60529. This means: The AC/DC adapter is protected:

• against access to hazardous parts by fingers.

• against intrusion of solid foreign objects with a diameter of 12.5 mm or larger. The AC/DC adapter is not waterproof. Ta=45° The mains adapter can be used at ambient temperatures of up to 45 °C. Only use the mains adapter provided. Only use the charging station provided.200

The robot vacuum cleaner is designed to automatically vacuum dry indoor surfaces such as smooth and level floors. Do not use the appliance outdoors. This appliance is designed for use in private households and similar household applica- tions, such as − in kitchens for staff in retail outlets, offices and other com- mercial areas − on agricultural estates − by customers in hotels, motels and other accommodation facilities − in bed & breakfast accommodation The appliance is not intended for commercial or industrial use. Please note that we shall not be liable in cases of improper use:

• Do not modify the appliance without our consent and do not use any auxiliary equipment that we have not approved or supplied.

• Only use replacement parts or accessories that we have sup- plied or approved.

• Comply with all the information in this user manual, especial- ly the safety information. Any other use is considered improp- er and can cause personal injury or property damage.201

WARNING! Risk of injury! Risk of injury to children and persons with limited phys- ical, sensory or mental abilities (for example, partial- ly disabled people or older people with limited physi- cal and mental abilities) or to those without experience and knowledge (such as older children). Keep the appliance and its accessories out of the reach of chil- dren. This appliance can be used by children over the age of 8 and by persons with reduced physical, sensory or mental abilities or by those without experience and/or knowledge, if they are supervised or have been instructed in the safe use of the ap- pliance and have understood the dangers that result from it. Children must not be allowed to play with the appliance. Cleaning and user maintenance must not be carried out by children, unless they are aged 8 or over and are supervised. Children younger than 8 should be kept away from the appli- ance, mains adapter and mains cable. DANGER! Risk of choking and suffocation! There is a risk of choking and suffocation if plastic film or small parts are breathed in or swallowed. Keep packaging away from children. DANGER! Risk of electric shock! Live parts. There is a risk of electric shock/short circuit. Use the supplied mains adapter and the charging station to charge the battery. The mains adapter may only be used in dry rooms.202 Only connect the mains adapter to a properly installed, easily accessible power socket. The local mains voltage must corre- spond to the technical data for the mains adapter. The mains socket must be easily accessible so you can unplug the appliance from the mains quickly if necessary. When unplugging the mains cable from the socket, always pull on the plug rather than on the cable. Do not kink or crush the mains cable. In the event of damage to the plug, mains cable, charging sta- tion or the appliance itself or if liquids or foreign bodies get into the appliance, unplug the appliance from the socket im- mediately. Only use the appliance in enclosed spaces and never expose the appliance to water droplets or spray. Do not touch the appliance with wet hands while the appli- ance is charging. Check the robot vacuum cleaner and the mains cable for damage before using the appliance for the first time and after every use. Do not use the appliance if the robot vacuum cleaner, charg- ing station or mains adapter is visibly damaged. Contact the MEDION Service Centre without delay if the appli- ance has been damaged during transport. Unplug the mains adapter from the socket if you are away for a long period or in the event of a thunderstorm. Never immerse the robot vacuum cleaner, charging station or mains adapter in water or other liquids! Always unplug the mains adapter from the socket before cleaning or servicing the appliance and before fitting or removing accessories. WARNING! Risk of explosion! There is a risk of fire or explosion when vacuuming up flammable liquids or certain solid materials.203

Never use the appliance near highly flammable materials. Do not vacuum up sharp-edged or highly flammable objects and liquids such as matches or hot ashes. Do not vacuum up toner particles (laser printer, photocopier) under any circumstances. CAUTION! Risk of injury/risk of damage to the appliance! There is a risk of injury or damage to the appliance due to improper use. Only use the appliance to vacuum small amounts of dust, dirt and crumbs. Empty the dust container after every use. Do not use the appliance to vacuum up liquids or damp dirt. Allow damp, cleaned carpets to dry fully before vacuuming. In order to avoid the risk of tripping, do not use an extension cable and inform any persons present about the operation of the robot vacuum cleaner. Remove all fragile items (e.g. glass, lamps, vases) and objects that could become trapped in the brushes or sucked up (e.g. cords, clothing, newspapers, curtains) from the working area before operating the appliance. If required, set the light barri- er to limit the working area. Do not cover the sensors and ventilation slots on the robot vacuum cleaner.

• Do not expose the appliance to extreme conditions. Avoid: − high humidity or wet conditions − extremely high or low temperatures − direct sunlight − open flames.204 3.1. Information on the rechargeable battery This appliance contains a lithium-ion battery block. WARNING! Risk of explosion! There is a risk of explosion if the battery is replaced in- correctly. Do not heat up the battery to temperatures above the speci- fied maximum ambient temperature. Never open the rechargeable battery. Never throw the battery into an open fire. Never short-circuit the rechargeable battery. Only replace batteries with the same type or an equivalent type recommended by the manufacturer. Dispose of used rechargeable batteries according to the man- ufacturer’s specifications. Observe the following instructions to prolong the service life and performance of your rechargeable battery and to ensure safe operation:

• Use only the supplied genuine mains cable to charge the re- chargeable battery.

• Users cannot simply replace the rechargeable battery them- selves. In this case, the rechargeable battery must be replaced by a service technician.205

DANGER! Risk of choking and suffocation! There is a risk of choking and suffocation due to swal- lowing or inhaling small parts or plastic wrap. Keep the plastic packaging out of the reach of chil- dren. Please check your purchase to ensure that all items are included. If anything is miss- ing, please contact us within 14 days of purchase. The following items are supplied with your product: − Robot vacuum cleaner with integrated lithium-ion battery block − Charging station − Mains adapter − 2 side brushes (already fitted) − Water tank − 2 mop attachments − 2 replacement side brushes − 1 replacement filter − Cleaning brush − User manual and warranty documents206

7) Mounting pads for wiping cloth (on back)

8) Water tank filler opening with sealing cap

11) Suction opening with brush

12) Right wheel: for driving the appliance

13) Type plate and battery compartment

14) Cleaning brush, right

15) Wheel: to aid the direction of movement

18) Locking slot for the water tank

19) Left wheel: for driving the appliance

21) Retaining lugs for mop attachment208

5.4. Dust container with fi lter

5.5. Charging station

5.6. Sensors on the robot vacuum cleaner

6. Using the appliance for the fi rst time

6.1. Positioning the charging station Position the charging station on a wall with a level surface and avoid direct sun- light. Ensure that the required clearance of approx. 0.5 m to the sides and approx. 1.5 m to the front is maintained and that the charging contacts for the robot vacu- um cleaner are freely accessible. Connect the mains cable to the mains connection on the charging station. Insert the mains plug into the mains socket. Remove all fragile items (e.g. glass, lamps, vases) and objects that could become trapped in the brushes or sucked up (e.g. cords, clothing, newspapers, curtains) from the working area before operating the appliance. 6.2. Charging the battery block The robot vacuum cleaner is fitted with a lithium-ion battery block. After unpacking the appliance, first charge the battery block for approx. 5 hours. This benefits bat- tery performance in the long run. Place the robot vacuum cleaner onto the charging station so that the charging contacts lie on top of each other. The appliance is charged, the operating LED pulses green. When the battery block is fully charged, the operating LED lights up continuously. Charge the battery block before the next cleaning operation. The robot vacuum cleaner automatically returns to the charging station if the battery level is low. This return to the charging station interrupts the cleaning process. If battery performance is drastically reduced, contact the MEDION Ser- vice Centre.211

To achieve the best cleaning performance, ensure that all loose objects (curtains, clothing, paper, loose cables and extension cables) are removed from the floor. NOTICE! Risk of damage to property! Loose cabling can become caught around your robot vacuum cleaner during vacuuming and be pulled by the appliance. This can result in appliances being pulled off a table and consequently damaged. Lay cables out of the reach of the appliance. Remove the brushes before vacuuming on carpet. This robot vacuum cleaner is not suitable for use on deep-pile carpets. Ensure that the dust container is clean and that the filter has been correctly in- serted. Place the robot vacuum cleaner in an open space in the room. Press the On/Off button on the appliance for approx. 3 seconds to switch on the robot vacuum cleaner. Press the On/Off button on the appliance again to start the cleaning process. The operating LED lights up constantly green. Press the On/Off button again to pause the cleaning process. Press the On/Off button again to continue cleaning.212 When the battery charge level is low, the robot vacuum cleaner auto- matically returns to the charging station. This return to the charging sta- tion interrupts the cleaning process. Press the On/Off button twice in quick succession to have the robot vacuum cleaner return to the charging station. The operating LED flashes green until the robot vacuum cleaner has reached the charging station. Press and hold the On/Off button and the bumper at the same time for approx. 3 seconds to switch off the robot vacuum cleaner completely. With the appliance switched off, clean the suction opening at regular intervals and empty the dust con- tainer after every use.

NOTICE! Risk of damage to property! Leaking water may lead to water damage to the floor covering. Only use the wiper robot on tiles and sealed floor surfaces. 8.1. Preparing the water tank Your robot vacuum cleaner can be converted for use as a wiper robot using the ac- cessories supplied. To do so, proceed as follows: Secure one of the mop attachments to the water tank. Insert the mop attachment with the three tabs on the lower end into the retaining lugs for the mop attachment on the water tank. Firmly press the mop attachment onto the mount- ing pads on the bottom of the water tank.213

Open the sealing cap for the water tank. Carefully fill the water tank with water. NOTICE! Risk of damage to property! The use of additives (detergents etc.) in the water or distilled/ demineralised water may dam- age the appliance. Use only tap water. Close the sealing cap for the water tank. Secure the water tank to the robot vacuum clean- er. (see section “8.2. Mounting the water tank on the robot vacuum cleaner” on page 214).214 8.2. Mounting the water tank on the robot vacuum cleaner NOTICE! Risk of damage to property! Moisture from the mop attachment and residual wa- ter in the water tank may damage the appliance or the charging station. Remove the water tank immediately before return- ing the wiper robot to the charging station. Hook one of the water tank locking tabs into the intended locking slot. Then, carefully press the water tank downwards until the second locking tab audibly clicks into the locking slot. To release the water tank, lift the water tank by the front and pull the water tank out of the robot vac- uum cleaner, being careful not to apply too much force.215

9. Controlling the robot vacuum cleaner

using the app The full functionality of your robot vacuum cleaner can be accessed using our con- trol app. Download our app from the Google Play Store® or the Apple® App Store. 9.1. System requirements

• Smartphone/tablet with WLAN 802.11 b/g

• Free MEDION Robots app installed The MEDION Robots app can only be used to control the appliance us- ing a 2.4 GHz network. A 5 GHz WLAN network cannot be used for oper- ation. 9.2. Installation via the Google Play Store® or the Apple® App Store Connect the robot vacuum cleaner to the mains cable or place it on the charg- ing station. Scan the QR Code shown. This QR code takes you directly to the Google Play Store® or the Apple® App Store where you can download the control app. Install the app and follow the instructions shown on the screen. You need an Internet connection to install the apps. The installation process may vary for different operating systems.216 9.3. Setting up the app and connecting with the robot vacuum cleaner Follow the instructions in the app to connect the robot vacuum cleaner correctly and complete the setup. To control the robot vacuum cleaner using the app, you must have a MEDION cus- tomer account or register an account the first time you use it. Open the app. Set up a new account the first time you use the app. To do so, enter your name and email address. Specify a password. Re-enter the password to confirm. If you already have a MEDION customer account, you can also use this. Then enter your username and password on the login screen. Confirm all entries and follow the instructions in the app. Ensure that the WLAN signal in the room that the robot vacuum cleaner is being used is sufficiently strong. The MEDION Robots app can only be used to control the appliance us- ing a 2.4 GHz WLAN network. A 5 GHz WLAN network cannot be used for operation. Select your 2.4 GHz WLAN network and enter the password. Press and hold the On/Off button and the bumper at the same time for approx. 3 sec- onds to switch off the robot vacuum clean- er completely. Press the On/Off button on the appliance until a signal sounds and the operating LED lights up.217

Press and hold the On/Off button on the appliance for at least 5 seconds until a sig- nal sounds and the operating LED flashes red and green alternately. Confirm the start of the pairing process and follow the instructions on the screen.

10. Cleaning and care

WARNING! Risk of electric shock! There is a risk of electric shock/short circuit from live parts. Never immerse the robot vacuum cleaner, charging station or mains adapter in water or other liquids! Only clean the appliance and all accessories with a dry or slightly damp cloth. Switch off the appliance completely and pull the mains plug out of the socket before cleaning and maintenance as well as before assembly or disassembly of the accessories. Your robot vacuum cleaner is easy to clean and maintain. Empty the dust container and clean the dust filter after every use. Clean the suction openings as required. Do not use any solvents or caustic/gaseous cleaning agents to clean the appli- ance’s surfaces. Wipe the surface of the robot vacuum cleaner and the charg- ing station with a damp cloth. Switch off the robot vacuum cleaner com- pletely. Clean the charging contacts with a clean, dry cloth.218 Clean the sensor surfaces with a clean, dry cloth. 10.1. Cleaning the dust container We recommend emptying the dust container and cleaning the filter after every use. Carry out the following steps: Press on the release button for the dust con- tainer and pull out the dust container. Lift up the dust container lid. Empty the dust container over a dustbin. Remove the EPA filter with EPA filter frame.219

Clean the dust filter and EPA filter regularly using the brush supplied. Rinse the dust container and filter compo- nents with water. It is not necessary to rinse with water every time. Never put the dust container in the dish- washer! When the dust container and filter compo- nents are dry again, reinsert the filters. Once cleaning has been completed successfully, reinsert the dust container. Before using the appliance for the first time, ensure that the filter has been inserted cor- rectly in the dust container. 10.2. Cleaning the suction opening and brushes After a while, dirt and dust can collect around the suction opening and can reduce the vacuum power. To avoid this, the suction opening should be cleaned regularly. Switch off the appliance and place it on a level surface. Press both locking tabs on the brush frame inwards and lift off the brush frame.220 Remove the brushes from the suction open- ing. Remove dust and dirt on and in the suction opening. Clean the brushes using the cleaning brush supplied. If long hairs or threads have become tan- gled in the brushes, you can use the cutting element on the cleaning brush to cut and brush away these threads. Then reinsert the brush in the opening and press the brush frame back onto the suction opening.221

10.3. Cleaning the side brushes We recommend that the brushes are cleaned regularly. Please carry out the follow- ing steps: Switch off the appliance and place it upside down onto a flat surface with the bottom of the appliance facing upwards. Release the screw on the brush using the Phillips screwdriver supplied. Hold the brushes firmly and pull them straight up to remove them from the appli- ance. Clean the brushes to remove dirt and hair. After cleaning, reattach the brushes. After a while, the brushes will need to be replaced to ensure the appliance works efficiently. Please contact our Service Centre for more information on re- placeable accessories. If the brushes bend, it may help to place the brushes in hot water to encourage them to return to their original shape. 10.4. Cleaning the wheel If the front wheel or side wheels are blocked, remove the wheel and clean the dirt from it using a damp cloth.222 10.5. Energy management of the robot vacuum cleaner You use the robot vacuum cleaner occasionally If you do not intend to use the robot vacuum cleaner several times a day, daily or regularly for cleaning, we recommend disconnecting the charger and/or mains adapter from the socket each time after it is fully charged. You use the robot vacuum cleaner daily We recommend continuous charging in the charging station if used several times a day so as to ensure the full suction capacity required by the robot vacuum cleaner. Once fully charged, the operating LED on the robot vacuum cleaner lights up green permanently and energy consumption is minimised by trickle charging. You use the robot vacuum cleaner occasionally or regularly for small areas The robot vacuum cleaner has a sleep mode. We recommend sleep mode if smaller areas have been cleaned and there is still enough energy, without charg- ing the battery again. Disconnect the charger and/or mains adapter from the socket. The robot vacuum cleaner switches to sleep mode after 15 seconds; the operat- ing LED on the robot vacuum cleaner turns off. The robot vacuum cleaner can be activated for vacuuming at any time through ex- isting programming or using the On/Off button on the appliance. Consumption in watts Mains adapter 0,061W Charging directly using the mains adapter on the vacuum robot cleaner 11,2W Charging with charging station 11,4W Trickle charging on the charging station 1,3W Trickle charging on the mains adapter 1,2W 10.6. End of operation If you do not plan to use the appliance for a long period of time, charge the bat- tery fully, disconnect the mains plug from the power socket, clean the appliance and store it in a dry location.223

If the appliance stops working properly, please refer to the troubleshooting table shown below to see if you can resolve the problem yourself. Never attempt to repair the appliance yourself. If a repair is necessary, please con- tact our Service Centre or a suitable authorised repair workshop. Problem Possible cause Solution The appliance cannot be switched on. The battery block is flat. Leave the battery block to charge fully for approx. 4.5 hours. The operating light flash- es red quickly after the ap- pliance has been switched on. The battery block is flat. Leave the battery block to charge fully for approx. 4.5 hours. Clear all faults. The operating light lights up red permanently. The robot vacuum cleaner does not move. Wheels are blocked. Remedy the fault on the wheels. The operating light flashes red slowly. Sensor fault The robot vacuum cleaner is on a dark floor. The sensor is ob- scured. Move the robot vac- uum cleaner to a brighter place. Clean the sensor. The operating light flashes red slowly. The appliance is blocked. Robot vacuum cleaner is stuck. Move the robot vac- uum cleaner to a dif- ferent place. The operating light lights up red. The brushes do not move. Blocked by dirt. Remove the brush- es, clean them thor- oughly and then re- attach. Vacuuming/mopping pro- cess no longer functions properly. The water container is empty. The cleaning cloth is too dirty. Fill the water tank. Replace/clean the cleaning cloth.224

12. Disposing of the battery block

CAUTION! Risk of injury. There is a risk of injury in case of contact with the re- moved battery. Keep removed batteries away from children. Do not throw batteries into fire, short-circuit or dismantle them. Do not expose removed batteries to extreme condi- tions such as radiators, direct sunlight! Increased risk of leakage! Avoid contact with the skin, eyes and mucous mem- branes. In the event of contact with battery acid, rinse the affected areas immediately with plenty of clean water and consult a doctor immediately. Remove the battery block before disposing of the robot vacuum cleaner or in case of a fault with the battery block. Make sure that the battery block is completely discharged before removing. Switch off the appliance and disconnect the mains adapter from the socket and the mains cable from the appliance. Loosen both screws on the bottom of the robot vacuum cleaner using the Phil- lips screwdriver supplied and open the battery compartment. Remove the battery block by pulling on the tab. Remove the battery block plug from the appliance socket. Dispose of the battery block in an environmentally friendly manner (see “13. Dis- posal” on page 225). Contact the MEDION Service Centre or another suitable repair workshop to have the rechargeable battery replaced. Close the battery compartment using both screws.225

PACKAGING Your appliance has been packaged to protect it from damage in transit. The packaging is made of materials that can be recycled in an environ- mentally friendly manner. APPLIANCE Do not dispose of old appliances in normal household waste. In accordance with Directive 2012/19/EU, the appliance must be dis- posed of correctly at the end of its service life. This involves separating the materials in the appliance for the purpose of recycling and minimising the environmental impact. Take old appliances to an electrical scrap collection point or a recycling centre. Before doing so, remove the batteries/rechargeable batteries from the appliance and take them to a separate collection point for used batteries. Contact your local waste disposal company or your local authority for more information on this subject. BATTERIES Do not dispose of used batteries/rechargeable batteries with normal household rubbish. Batteries/rechargeable batteries must be disposed of correctly. For this purpose, retailers that sell batteries and local collec- tion points provide containers in which you can dispose of them. Con- tact your local waste disposal company or your local authority for more information. In connection with the sale of batteries/rechargeable batteries or the supply of appliances containing batteries/rechargeable batteries, we are obliged to draw your attention to the following: As the end user, you are legally required to return used batteries/re- chargeable batteries. The crossed-out wheelie bin symbol means that the batteries/recharge- able batteries must not be disposed of with household rubbish.226

14. Technical specifi cations

Appliance Vacuum power: Approx. 0.8 Kpa Noise level: Approx. 65dB Dust container capacity: 0.5 l Operating duration: Approx. 60 min. (maximum suction lev- el) Approx. 100 min. (minimum suction level) Operating range via Wifi in enclosed spaces: Up to approx. 10m Weight: Approx. 2.9 kg Dimensions: Approx. 325 x 80 mm Battery block Lithium-ion battery block Model: U094-INR-M26-4S1P Manufacturer: BYD, China Battery voltage: 14.4V Battery capacity: 2400 mAh Output: 34.56Wh Charging time: Approx. 300 minutes Operating temperature: 10°C to 40°C Mains adapter Manufacturer Dongguan Guanjin Electronics Tech- nology Co., Ltd. Importer: MEDION AG Am Zehnthof 77 45307 Essen Germany HR number: HRB 13274227

Model name K12S190060G Input voltage/current/input AC fre- quency 100–240V~ 0.35A, 50/60Hz, Output voltage/current 19V 600mA Output power 11.4 W Average efficiency during operation 84.96% Efficiency with low load (10%) 80.35% Power consumption with zero load 0.061 W

15. Declaration of conformity

MEDION AG hereby declares that this appliance complies with the fun- damental requirements and the other relevant provisions of:

• Radio Equipment Directive 2014/53/EU

• Ecodesign Directive 2009/125/EC

• RoHS Directive 2011/65/EU. Complete Declarations of Conformity are available at www.medion.com/conformity.228

16. Service information

Please contact our Customer Service team if your device ever stops working the way you want or expect it to. There are several ways for you to contact us:

• In our Service Community, you can meet other users, as well as our staff, and you can exchange your experiences and pass on your knowledge there. You will find our Service Community at community.medion.com.

• Alternatively, use our contact form at www.medion.com/contact.

• You can also contact our Service team via our hotline or by post. Opening times Hotline number UK Mon – Fri: 08.00 – 20.00 Sat – Sun: 10.00 – 16.00

Service address MEDION Electronics Ltd. 120 Faraday Park, Faraday Road, Dorcan Swindon SN3 5JF, Wiltshire United Kingdom You can download this and many other sets of operating instruc- tions from our service portal at www.medion.com/gb/service/. You will also find drivers and other software for a wide range of devices there. You can also scan the QR code on the side of the screen, to download the operating instructions onto your mobile device from the service portal.229

Copyright © 2020 Date: 28.09.2020 All rights reserved. These operating instructions are protected by copyright. Mechanical, electronic and any other forms of reproduction are prohibited without the written permission of the manufacturer. Copyright is owned by the company: MEDION AG Am Zehnthof 77 45307 Essen Germany Please note that you cannot use the address above for returns. Please always con- tact our Customer Service team first.

18. Privacy statement

Dear customer, We wish to inform you that we, MEDION AG, Am Zehnthof 77, 45307 Essen, Germa- ny process your personal data as a data controller. For matters regarding data protection, we are supported by our company data pro- tection officer who can be contacted at MEDION AG, Datenschutz, Am Zehnthof 77, D – 45307 Essen; [e-mail]. We process your data for the purpose of warranty processing and associated processes (e.g. repairs) and therefore rely on processing your data for the sales contract concluded with us. Your data will be provided to repairers contracted to us for the purpose of warran- ty processing and associated processes. We generally store your personal data for a period of three years in order to fulfil your legal warranty rights. You have the right to be informed of the personal data concerned as well as the right to rectification, deletion, restriction of processing, the right to object to pro- cessing, as well as the right to data portability. In case of access and cancellation rights, restrictions apply according to S 34 and S 35 of BDSG (Federal Data Protection Act) (Art. 23 GDPR). In addition, there is a right of appeal to a competent data protection supervisory authority (Article 77 GDPR in conjunction with S 19 BDSG). The state official for data protection and freedom of information for MEDION AG is Nordrhein Westfalen, P box 200444, 40212 Düssel- dorf, Germany. www.ldi.nrw.de. The processing of your data is necessary for warranty processing: it is not possible to process the warranty without the provision of the required data.230

19. General Warranty Conditions

19.1. General information The warranty period is 24 months and begins on the day the product is purchased. The warranty covers all types of material and product damage that could occur dur- ing normal use. Please keep your original proof of purchase in a safe place. The warranty provider reserves the right to refuse to confirm the status of the warranty or to carry out a re- pair under warranty if a valid proof of purchase cannot be produced. If it is necessary to return your device for repair, please ensure that it is suitably packaged for transportation. Unless otherwise specified, you shall bear the costs for sending the device and the transport risk. The warranty provider does not assume any liability for additional materials sent with the product that do not belong to the original package contents supplied with the product. Please enclose as much information as possible about the fault when sending the device to the warranty provider. In order to make a valid claim under warranty and before returning the device, please contact the Service Hotline operated by the war- ranty provider or the Service Portal. They will provide you with information on how to proceed further. This warranty has no effect on your statutory warranty rights and is subject to the laws of the country in which the first purchase of the product was made by the end customer.

In the event of a fault on your product that is covered by this warranty, the warranty provider guarantees to repair or replace the product. The decision about whether to repair or replace the device is taken by the warranty provider. Therefore, the warran- ty provider can at its own discretion decide to replace a device submitted for repair under warranty with a refurbished device of the same quality. No warranty is provided for batteries or rechargeable batteries or for consumable materials i.e. parts which have to be replaced at regular intervals during the normal use of the product e.g. video projector lamps. A pixel error (permanently coloured, light or dark point in an image) is not general- ly considered a fault. Please refer to the information provided in the manual for this product for the precise number of permissible defects in the image. The warranty provider gives no warranty for burnt-in images on plasma or LCD de- vices that result from the improper use of the device. Please refer to the information provided in the manual for this product for precise instructions on operating your plasma or LCD device. The warranty does not cover errors relating to the playback of data media that have been created in an incompatible format or as a result of using unsuitable software. If it is discovered during the repair that the fault concerned is not covered under warranty, the warranty provider reserves the right to invoice the customer for the231

costs already incurred in the form of a flat-rate handling charge, as well as to charge the customer for the materials and labour required for the repair after submitting a cost estimate. You will be informed in advance as the customer about these repair charges; you are responsible for accepting or rejecting the repair process.

Malfunctions and damage to the device caused by external influences, accidental damage, improper use, changes made to the product, modifications, upgrades, the use of third-party parts, neglect, viruses or software faults, improper transport, im- proper packaging or loss during the return of the product are not covered by the warranty issued by the warranty provider. The warranty will be invalidated if the fault to the device is caused by maintenance or repair carried out by someone other than a service partner authorized by the warranty provider. The warranty will also be invalidated if labels or serial numbers on the device or a component of the device have been modified or made illegible.

19.1.3. Service Hotline

Before sending the device to the warranty provider, you must contact us via the Ser- vice Hotline or the Service Portal. This ensures that you receive further information on how to make a valid claim under warranty. The use of the hotline may be subject to a charge. The Service Hotline should under no circumstances be considered a substitute for user training for software and hardware or reading the manual , nor does it provide support for third-party products.232MSN 5006 4564 Made in China