AC1320 - Baby monitors ANGELCARE - Free user manual and instructions

Find the device manual for free AC1320 ANGELCARE in PDF.

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Product information

Brand : ANGELCARE

Model : AC1320

Category : Baby monitors

Technical Features Digital audio monitor, range up to 250 meters, 2.4 GHz frequency, sound level indicator, VOX function (voice activation).
Usage Designed to monitor your baby27s sleep, easy to install and use, with an intuitive user interface.
Maintenance and Repair Regular cleaning with a soft cloth, battery check, no user-replaceable parts.
Safety Complies with current safety standards, secure wireless transmitter and receiver to avoid interference.
General Information 2-year warranty, battery or mains operation, battery charge indicator, lightweight and portable.

Frequently Asked Questions - AC1320 ANGELCARE

How do I set up the ANGELCARE AC1320 monitor for the first time?
To set up your ANGELCARE AC1320 monitor, start by placing the receiver and transmitter at least 1 meter apart. Plug in both devices and follow the on-screen instructions to pair the devices.
Why does the monitor not pick up sound?
Check that the receiver volume is adjusted. Also ensure the transmitter is powered and the microphone is not obstructed.
How do I adjust the monitor sensitivity?
To adjust sensitivity, access the configuration menu on the receiver and use the navigation buttons to select the desired sensitivity level.
What should I do if the monitor frequently issues alerts?
Check if the sensitivity level is set too high. You can also check the connection between the receiver and transmitter to ensure they are not too far apart.
How do I change the receiver batteries?
Open the battery compartment on the back of the receiver, remove the old batteries, and replace them with new ones respecting the polarity.
Does the monitor work with a Wi-Fi connection?
No, the ANGELCARE AC1320 monitor operates on a dedicated radio frequency and does not require a Wi-Fi connection.
How do I reset the monitor?
To reset the monitor, turn off both devices, then hold down the reset button on the transmitter while turning it back on.
Is the monitor compatible with other ANGELCARE models?
The ANGELCARE AC1320 monitor is designed to work specifically with its own models and may not be compatible with other ANGELCARE devices.

Download the instructions for your Baby monitors in PDF format for free! Find your manual AC1320 - ANGELCARE and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. AC1320 by ANGELCARE.

USER MANUAL AC1320 ANGELCARE

KEEP YOUR OWNER’S MANUAL FOR FUTURE REFERENCE. PLEASE READ THE WARNINGS AND INSTRUCTIONS CAREFULLY BEFORE ASSEMBLING & USING THE PRODUCT. FAILURE TO FOLLOW THE WARNINGS AND THE INSTRUCTIONS COULD RESULT IN SERIOUS INJURY OR DEATH OR DAMAGES TO THE PRODUCT. WARNING Adult assembly required. Keep small parts away from children when assembling. We, at Angelcare

, stand behind all of our products. If you are not completely satisfied or have any questions, United States and Canada: Please contact us at: angelcare@cdecinc.ca Other countries: Please contact your local distributor.

FCC AND IC REGULATIONS

RF radiation exposure statement The Nursery Unit complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. Caution: To maintain the compliance with the FCC’s and IC’s RF exposure guideline, install the Nursery Unit at least 20 cm from ALL persons. The transmitter of this device must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada This product meets the applicable Industry Canada technical specifications. CAN ICES-3 (B)/NMB-3 (B)

03mf5_Manuel_AC1320_BE_12320.indd 50 2016-10-11 10:31 AM1. THIS PRODUCT CANNOT REPLACE RESPONSIBLE ADULT SUPERVISION. This product is designed to aid in the monitoring of your child. When using the monitor, you must still provide the supervision necessary for the continued safety of your child. WARNING Strangulation Hazard — Children have STRANGLED in cords. Keep adapter cords out of the reach of children (more than 1 meter away).

3. Never use extension cords with adapters. ONLY use the adapters provided. 4. When an adapter is plugged into an electrical outlet, DO NOT touch the exposed end.5. ALWAYS be sure that both the transmitter and receiver are working properly and are within range of each other. Test the monitor before first use, periodically and when changing location of the Nursery Unit.6. DO NOT use monitor near water (such as bath tub, sink, etc.). CAUTION RISK OF ELECTRIC SHOCKDO NOT OPENDO NOT EXPOSE TO RAIN OR MOISTURE7. Keep monitor AWAY from heat sources (such as stoves, radiators, etc.). 8. This product is NOT a toy. DO NOT allow children to play with it. 9. This product contains small parts. Adult assembly required. Exercise care when unpacking and assembling the product and keep small parts away from children.10. When using the monitor, the room temperature should be between 10°C and 40°C. BATTERY WARNING 11. Danger of explosion if batteries are incorrectly replaced. The Parent Unit battery is a replaceable Li-Ion battery. Only use the Angelcare recommended replacement battery. In both units, DO NOT mix old and new batteries. DO NOT mix alkaline, standard or rechargeable batteries. Insert batteries with correct polarity. DO NOT short-circuit supply terminals. ONLY use the recommended batteries or equivalent (volts and size) and the correct adapter. Remove batteries in both units when product is stored for long periods of time or when batteries are exhausted. Dispose exhausted batteries properly. Keep all batteries away from children.12. IMPORTANT SAFETY INSTRUCTIONS12.1 Heed all warnings – All warnings on the product and in the operating instructions should be adhered to.12.2 Follow all instructions – All operating and use instructions should be followed.12.3 Water and moisture - DO NOT use this apparatus near water. For example, near a bath tub, wash bowl, kitchen sink, laundry tub, in a wet environment or near a swimming pool and the like. Care should be taken so that objects DO NOT fall onto units and that liquids are not spilled into either unit through its openings.12.4 Cleaning - Disconnect all units before cleaning. DO NOT immerse in water any part of the monitor. Clean only with dry cloth. 12.5 Ventilation - DO NOT block any ventilation openings. Allow for proper ventilation when units are in use. DO NOT cover the Nursery Unit or the Parent Unit with any object such as a blanket. DO NOT place it in a drawer or in any location which would muffle the sound or interfere with the normal flow of air.12.6 Heat sources - DO NOT install near any heat sources such as radiators, heat registers, stoves, TVs or other apparatus (including amplifiers) that produce heat. Heat can damage the case or electrical parts.12.7 Power cord protection - Protect the adapter’s power cord from being walked on or pinched by furniture or other items – Power supply cords should be routed so that they are not likely to be walked on or pinched by items upon or against them, paying particular attention to cords and plugs, convenience receptacle, and the point where they exit from the product. The socket outlet shall be installed near the equipment and shall be easily accessible. Make sure to plug the adapter to the socket outlet nearest to the equipment and that is easily accessible. To disconnect from mains, unplug the adapter.12.8 Accessories - Only use attachments/accessories specified by the manufacturer. DO NOT place this product on an unstable cart, stand, tripod, bracket or table. The product may fall, causing serious injury to a child or adult and serious damage to the product. Use ONLY with a cart, stand, tripod, bracket or table recommended by the manufacturer or sold with the product. Any mounting of the product should follow the manufacturer’s instructions.12.9 Unplug this appliance during lightning storms or when not used for long periods of time.12.10 Servicing - DO NOT attempt to service this product yourself as opening or removing covers (except battery door) may expose you to dangerous voltage or other hazards.12.11 Replacement parts - When replacement parts are required, be sure the replacement parts specified by the manufacturer have the same characteristic as the original part. Unauthorized substitution may result in fire, electric shock or other hazards.12.12 Usage - This baby monitor is intended as an aid. It is NOT a substitute for responsible and proper adult supervision and should not be used as such. Use this appliance ONLY for its intended use as described in this manual. WARNINGS

03mf5_Manuel_AC1320_BE_12320.indd 51 2016-10-11 10:31 AM12.13 Power Sources - Operate this product only from the type of power source indicated on the type plate of the adaptor. If you are unsure of the type of power supply to your home, consult your dealer or local power company.

12.14 Overloading - DO NOT overload wall

outlets, extension cords or integral convenience receptacles as this can result in a risk of fire or electric shock.

12.15 Object and Liquid Entry - NEVER push

objects of any kind into this product through casing slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. NEVER spill liquid of any kind on the product.

12.16 Antenna - The antenna used for this

transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter.

12.17 Power Lines - An outside antenna system

should NOT be located in the vicinity of overhead power lines or other electric light or power circuit, or where it can fall into such power lines or circuits as contact with them may be fatal.

specified in the owner’s manual. There is a risk of explosion if batteries are replaced with an incorrect type.

13.2 Charge the battery for 9 hours prior to first

use. Be sure to have the monitor in the OFF position during this period. ONLY use the adapters included with your monitor.

13.3 DO NOT use these adapters with any other

13.4 When unplugging the adapter from the

Nursery Unit, be sure it is switched to the OFF position. If it isn’t, the unit will revert to battery mode if batteries are installed.

13.5 DO NOT use rechargeable batteries in the

Nursery Unit. Use alkaline batteries ONLY.

13.6 DO NOT dispose batteries in fire. They may

explode. Check with local regulations for possible special disposal instructions.

13.7 Exercise care in handling batteries in order

not to short out the batteries with conducting materials such as rings, bracelets and keys. Overcharging, short circuiting, reverse charging, mutilation, or incineration of batteries must be avoided to prevent one or more of the following occurrences: release of toxic materials, release of hydrogen and/or oxygen, gas and rise in surface temperature.

13.8 DO NOT attempt to recharge batteries

provided with or identified for use with this product that are not intended to be charged. The batteries may leak corrosive electrolyte or explode.

13.9 DO NOT attempt to rejuvenate the batteries

provided with or identified for use with this product by heating them. Sudden release of battery electrolyte may occur, causing burns or irritation to eyes or skin.

13.10 If and when necessary, the batteries must

be replaced with identical new ones or equivalent (volts and size). If a battery to be replaced is connected with other batteries in series, replace the other batteries at the same time as well. DO NOT mix old and new batteries.

13.11 Reverse polarity installation of the batteries

in the end product must be avoided. Reverse insertion of batteries can cause charging, and that may result in leakage or explosion.

13.12 Remove batteries from both units if you store

the product over 30 days because the batteries could leak and damage the product.

13.13 Discard ‘dead’ batteries as soon as possible

since ‘dead’ batteries are more likely to leak in a product. If a battery has leaked or vented, it should be replaced immediately using protective gloves.

13.14 DO NOT store this product, or the batteries

provided with or identified for use with this product, in high-temperature areas. WARNING (North America Only)

14. Warning: Changes or modifications to this

equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

14.1 NOTE: This equipment has been tested

and found to comply with part 15 of the FCC Rules and the Industry Canada license-exempt RSS standard(s). These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

14.2 However, there is no guarantee that interference

will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/ TV technician for help.

14.3 This device complies with the part 15 of

the FCC Rules and the Industry Canada license - exempt RSS standards(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

INCLUDED:Parent Unit with Rechargeable BatteryNursery Unit2 AC Adapters

STEP 1 - CHARGING THE PARENT UNIT (9 HOURS)

1) Connect the adapter to the

Parent Unit and into an electrical outlet.

2) Charge the unit for 9 continuous

hours (prior to first use). NOTE:To optimize your battery performance please refer to Battery Guidelines in the Troubleshooting section.

03mf5_Manuel_AC1320_BE_12320.indd 53 2016-10-11 10:31 AMWARNING STRANGULATION HAZARD. Children have STRANGLED in cords.

  • Keep adapter cords out of the reach of children (more than 1 meter away).
  • Because of the serious strangulation risk to infants and toddlers, parents and caregivers should never place the Nursery Unit within 1 meter of a crib.
  • NEVER use extension cords with adapters. ONLY use the adapters provided. This product is not a toy. Never allow children to play with it.

1) Remove the battery door and insert

3 AA Alkaline Batteries (not included).

2) Place the Nursery Unit at a minimum

of 1 meter away from the crib.

3) Connect the adapter to the Nursery

Unit and into an electrical outlet.

4) Direct the angle of the camera toward

the crib using the rotating dial. NOTE: The batteries maintain power supply in case of power outage.

1) Press and hold the Parent Unit ON/OFF

button for 2 seconds until LCD screen is turned ON. Angelcare’s logo will be shown for 1 second.

2) Push and hold the Nursery Unit Power

ON/OFF button for 2 seconds.

3) The Parent Unit will display Video mode

screen. When Parent Unit is turned ON and Nursery Unit is OFF, Parent Unit will display Disconnected mode. If there is a lost connection between the 2 units after 15 seconds, the Out-of-Range alarm will sound on the Parent Unit (refer to troubleshooting):

  • The Out-of-Range icon will appear on the screen.
  • The Lost Connection icon will appear on the indicator bar.

Temperature icon: Indicates room temperature. Temperature Alarm icon: Indicates Temperature Alarm is active. Nursery Unit Icon: Indicates the Nursery Unit connected to the Parent Unit. Night View Mode icon: Night View Mode. Sound icon: Indicates that Sound function is active. Connection icon: Indicates the connection quality between the Parent Unit and the Nursery Unit. Good connection Poor connection Lost connection Out-of-Range Battery Level icon: Indicates battery level Empty 1/3 Full 2/3 Full Full

INDICATION BAR IMPORTANT ICONS

IMPORTANT Install the Nursery Unit on a flat, stable surface facing the crib at a distance of at least 1 meter. Make sure to plug the adapter to the socket outlet nearest to the equipment and that is easily accessible. STEP 4 - TESTING AND GETTING TO KNOW YOUR MONITOR IMPORTANT When in menu or sub-menu modes, sound transmission between Parent and Nursery Units will be temporarily deactivated. The Angelcare

monitor can be used with the pre-program factory settings or you can also customize your settings to your preference. Main menu on the LCD display shows the different operation settings. Use the direction keys to set or check the different functions on the Parent Unit. Press the Menu/Select button to select an icon. The icon will change from green to blue to show that the icon is selected. Press VIDEO ON/OFF button to exit or to go back to main menu when in sub-menu.

Select button again.

3) Use the up and down arrows to activate

or deactivate the sound.

4) Press Menu/Select button to confirm.

TO TEST THE SOUND: Ask someone to speak into the Nursery Unit or place the unit near a radio to ensure that sound is being picked up. IF YOU HEAR NO SOUND: TO ACTIVATE SOUND:

  • Check that both units are powered ON.
  • Check that both units are plugged into functioning electrical outlets.
  • Check the batteries in both units (replace or recharge them if necessary).
  • Bring the Parent Unit closer to the Nursery Unit. TO ACTIVATE SOUND: IMPORTANT To avoid feedback (whistling), keep both units at least 3 meters apart.

Press the down arrow for 2 seconds to mute sound. Mute icon will flash. Press again for 2 seconds to reactivate sound. PUT IN SILENT/MUTE MODEADJUST SOUND LEVEL Increase volume (Up arrow) Lower volume (Down arrow)

HOW TO CHECK THE BATTERIES: Unplug the adapters from both units.

  • If the green light on the Nursery Unit does not show, replace the batteries.
  • If the Parent Unit and its screen do not light up, recharge the batteries. HOW TO CHARGE THE BATTERIES IN THE PARENT UNIT: Leave the Parent Unit plugged to fully charge the unit. Although the batteries at 1/3 capacity works normally, we recommend that you fully recharge them. 1/3 full 2/3 full full

PARENT UNIT BATTERY ALARM

  • Alarm activates when the batteries need to be recharged.
  • Parent Unit will emit a beep sound every 15 seconds.
  • Empty Battery icon will show on LCD screen. IMPORTANT
  • Test your monitor before first use.
  • Test your monitor regularly to ensure it is functioning correctly.

monitor can be used with the pre-program factory settings or you can also customise your settings to your preference.

5.1 - SOUND TRANSMISSION (VOX)

Your monitor is ‘Sound Activated’. This means that it will transmit sounds only when it detects them. It will detect even the softest levels of crying. To save power, after 10 seconds, the sound transmission will stop if no sound is detected. Once sound is detected transmission will automatically activate. STEP 5 - ACTIVATING AND DEACTIVATING ADDITIONAL FUNCTIONS TO ADJUST THE SOUND SENSITIVITY (VOX): Allows you to determine the sound level needed to trigger sound transmission to the Parent Unit. This means that sound will only transmit based on the level that you set.

1) Press Menu/Select button to access

3) Use the up and down arrows to choose

the desired sensitivity level (1 to 4)

4) Press Menu/Select button to confirm.

2) Select the Temperature icon to access

4) Use the up and down arrows to activate

or deactivate the Temperature Alarm.

5) Press Menu/Select button to confirm.

1) Press Menu/Select button to access

2) Select the Temperature icon to access

4) Use the up and down arrows to change

from Celsius to Fahrenheit.

5) Press Menu/Select button to confirm.

TO SET THE TEMPERATURE RANGE:

1) Press Menu/Select button to access

2) Select the Temperature icon to access

3) Select the High Temperature icon to

set maximum temperature range (15 to

4) Use the up and down arrows to set the

highest temperature preferred.

6) Use the up and down arrows to set the

lowest temperature preferred.

7) Press Menu/Select button to confirm.

  • Parent Unit will emit 4 consecutive beeps, every 5 seconds.
  • Temperature Alarm icon will show on LCD screen. The range between the minimum and maximum temperature must be at least 4

F. An error tone will be heard if you try to set it up below this minimum level. 30oC 15

Allows you to set the screen saver starting point. MANUAL SETTING: To trigger manually the Screen Saver mode press and hold the Parent Unit Video ON/OFF button.

1) Press Menu/Select button to access

3) Use the up and down arrows to select

the delay before Video mode turns into Screen Saver mode (30 seconds to 3 minutes).

4) Press Menu/Select button to confirm.

automatically when the lighting is not sufficient, to give a night view on LCD display. NOTE: When the Infrared Night Vision is ON, only black and white image will be displayed on the LCD screen.

2) If the light is bright enough in the room,

the infrared LED on the Nursery Unit will turn OFF automatically.

5.4 - INFRARED NIGHT VISION

Allows you to capture image when lighting is insufficient. A Night View icon will appear at the top of the Parent Unit screen. The Night View icon will disappear at the top of the Parent Unit screen.

Allows you to use your monitor as a night light. TO ACTIVATE THE LIGHT: Push the button on the back of the right “wing” to turn the Night Light ON or OFF.

Allows you to locate the Parent Unit. TO LOCATE PARENT UNIT: Press the Pager button for less than 2 seconds. The Parent Unit will emit a paging sound for one minute. To deactivate the Pager function, push the Pager button again.

03mf5_Manuel_AC1320_BE_12320.indd 59 2016-10-11 10:31 AM5.7 - ZOOM MODE Allows you to zoom in to twice the normal view.

2) The Zoom icon will appear at the

bottom left corner of the screen.

3) Use the arrow keys to zoom in

on what you want to see more closely.

4) Press the Zoom button on the Parent

Unit again to return to normal view.

Allows you to activate or deactivate key tone sound.

5.9 - LCD SCREEN BRIGHTNESS

Allows you to adjust the LCD screen brightness on the Parent Unit.

1) Press Menu/Select button to access

3) Use the up and down arrows to activate

or deactivate Key Tone sound.

4) Press Menu/Select button to confirm.

1) Use the left and right arrows to adjust

the screen brightness level (1 to 5).

  • Ensure that you fully charge your batteries for 9 hours before their first use.
  • To maintain maximum battery life it is recommended that you fully discharge your batteries periodically. If your Parent Unit is not in use, please turn it OFF.

NO SOUND IS BEING TRANSMITTED

  • Bring the Parent Unit closer to the Nursery Unit.
  • Recharge the Parent Unit.
  • Check connections or change to another electrical outlet.
  • Ensure both units are ON.
  • Ensure mains supply units are activated.
  • Check on the top bar of the Parent Unit to see if the monitor is on MUTE instead of ON. Refer to Step 4.1. NURSERY UNIT POWER ON INDICATOR (GREEN LIGHT) DOES NOT LIGHT UP
  • Check connections or change to another electrical outlet.
  • Push and hold the button on the back of the left ‘wing’ for 2 seconds to turn the Nursery Unit ON. WEAK RECEPTION
  • Bring units closer together.
  • Change the position of one or both units.
  • Place units on a flat surface away from baby’s reach.
  • Rotate Parent Unit or move it away from source of interference. FEEDBACK (LOUD NOISES EMITTED FROM THE PARENT UNIT)
  • Move units farther apart (at least 3 meters).
  • Decrease volume on Parent Unit. THE PARENT UNIT SCREEN IS BLACK (PARENT UNIT IS OFF)
  • Turn the Parent Unit back ON by pushing and holding the POWER ON/OFF button for 2 seconds.

03mf5_Manuel_AC1320_BE_12320.indd 61 2016-10-11 10:31 AMTECHNICAL SPECIFICATIONS Range: Open field (Open area without obstructions): up to 250 meters. Number of Channels: USA/Canada: 19 channels. Europe: 64 channels. Power Supply: 3 AA alkaline batteries (not included) or 100-240VAC/5VDC adapter for Nursery Unit. 1 included rechargeable Li-ion battery and 100-240VAC/5VDC adapter for the Parent Unit. Caution: To reduce the risk of electric shock, do not expose this product to rain or moisture. Danger of explosion if batteries are incorrectly replaced. The battery included for the Parent Unit is a user replaceable Li-ion rechargeable battery, manufactured by SPRINGPOWER TECHNOLOGY (SHENZHEN) COMPANY LIMITED. Only use the Angelcare recommended replacement battery. To obtain information on replacement batteries please contact Angelcare customer service at www.angelcarebaby.com or contact your local distributor. Instructions will be included with the replacement battery. Dispose of exhausted batteries properly according to your local ordinances. Keep all batteries away from children. ErP COMPLIANCE SOUTH AFRICA-BRAZIL-ECUADOR-EUROPEAN UNION-UK

This electronic equipment contains reusable material and must not be disposed with domestic waste. Please take it to a collecting point for electric and electronic equipment (ask your local authorities for details). Batteries:

  • DO NOT mix old and new batteries.
  • DO NOT mix alkaline standard (carbon-zinc), or rechargeable (NI-CD, NIMH, etc.) batteries. Transmission: Data transmission between the Parent Unit and the Nursery Unit is made on the 2.4GHz frequency. Hereby, Angelcare Monitors Inc., declares this baby monitor is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The EU declaration of conformity can be obtained at: www.angelcarebaby.com. LIMITED WARRANTY Angelcare

warrants to the original owner of this product that Angelcare

video and sound monitor (model AC1320) is free from any material and workmanship defects, for a period of two (2) years from the date of the original purchase. If this monitoring system fails to function properly when used as directed under normal conditions within the two years period, Angelcare

will either repair or replace the product, at our discretion, free of charge. Please contact your distributor. The product must be accompanied by a proof of purchase, either a bill of sale or other proof that the monitoring system is within the warranty period. Angelcare

will bear the cost of repairing or replacing the product and shipping it back to you. This warranty does not apply to a product which has been damaged as a result of improper maintenance, an accident, improper voltage supply or any other form of misuse. The warranty is also void if the owner repairs or modifies the product in any way. Angelcare

is not liable for any incidental or consequential damages with regard to this product. The warranty also excludes any liability other than what is stated above. No other warranty is given.

This warranty does not cover products and accessories which are not Angelcare-branded, or any problems that result from usage that is not in accordance with product instructions, failure to follow the product instructions, or problems caused by using accessories, parts or components not supplied by Angelcare.

LIMITATIONS MAY NOT APPLY TO YOU. WE ARE NOT IN ANY WAY RESPONSIBLE FOR ANY OUTCOME RESULTING FROM THE USE OF THIS PRODUCT. IMPORTANT! This Angelcare

monitor is a personal care product. Please do not return this product to the store. If you have questions or need help, please call your distributor before returning this product.