RoboVac 25C - Robot vacuum eufy - Free user manual and instructions

USER MANUAL RoboVac 25C eufy

T2132 51005002647 V01 Owner’s Manual RoboVac For FAQs and more information, please visit: www.eufylife.com01 English Thank you for purchasing RoboVac. Read all instructions before using this product, and keep it properly for future reference. 02 Important Safety Instructions 15  AboutYourRoboVac What's In the Box RoboVac Anatomy LED Indication 19  UsingYourRoboVac Important Tips Before Use Preparation Charge Your RoboVac Use Your RoboVac with the EufyHome App Start / Stop Cleaning Select a Cleaning Mode Use Your RoboVac with Amazon Alexa / the Google Assistant 28  CleaningandMaintenance Clean the Dust Collector and Filter Clean the Rolling Brush Clean the Side Brushes Replace the Side Brushes Clean the Sensors and Charging Pins Clean the Swivel Wheel 35  Troubleshooting 40  Specications 41  CustomerService TableofContents English

English English Important Safety Instructions To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED

This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• For household and indoor use only.

• Use only as described in this manual. Only use attachments recommended by the manufacturer.

• Do not use this device with damaged cord or plug. If this device is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.

• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run this device over the cord. Keep the cord away from any heated surfaces.

• Do not unplug the device by pulling on cord. To unplug, grasp the plug, not the cord.

• Do not handle the plug or the device with wet hands.

• Do not put any object into openings. Do not use this device with any opening blocked.

• Keep hair, loose clothing, fingers, and all parts of your body away from open and moving parts.

• Turn off all controls before unplugging.

• Use extra care when cleaning on stairs.

• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.

• Place the cords from other appliances out of the area to be cleaned.

• Do not operate this device in a room where an infant or child is sleeping.

• Do not operate this device in an area where there are fragile objects on the floor to be cleaned.

• Do not operate this device in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.

• Do not use this device on a wet surface.

• Do not use this device without a dust collector and/or filters in place.

• Prevent unintentional starting by ensuring the switch is in the off-position before picking up or carrying the device.

• Under extreme conditions, liquid may eject from the battery; if this occurs, avoid all contact. If contact accidentally occurs, thoroughly wash with water and soap. If the liquid makes contact with your eyes, seek medical help immediately. Liquid from the battery may cause irritation or burns.

• Do not expose this device to fire or excessive temperature. Exposure to fire or temperature above 130°C / 265°F may cause an explosion.

• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.

• Do not modify or attempt to repair this device except as indicated in the instructions for use and care.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.

• Children should be supervised to ensure they do not play with this device.

• Cleaning and maintenance shall not be performed by children without adult supervision.

• The plug must be removed from the socket-outlet before cleaning or maintaining this device.

• This device contains the battery that is only replaceable by skilled persons.

• This device must be disconnected from the supply mains when removing the battery.04 05 English English

• Do Not Mix Old And New Batteries.

• Do Not Mix Alkaline Standard (Carbon-Zinc), Or Rechargeable (Nickel-Cadmium) Batteries.

• For the purposes of recharging the battery, only use the detachable power adapter (US: GSCU0600S019V12E EU: GSCV0600S019V12E UK: GSCB0600S019V12E AU: GSCS0600S019V12E) provided with this device.

• The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.

• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.

• The external flexible cable or cord of the power adapter cannot be replaced; if the cord is damaged, the power adapter shall be disposed of.

• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.

• Store and operate this device in room temperature environments only.

• Clean with a cloth dampened with water only.

• Do not use this device to pick up anything that is burning or smoking, such as cigarettes, matches, or hot things.

• Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.

• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.

• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.

• Do not place anything on top of this device.

• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.

• Do not operate this device in areas with exposed electrical outlets on the floor.

• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.

• Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpet.

• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.

SAVE THESE INSTRUCTIONS

Notice This symbol on the device or its packaging indicates: Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.06 07 English English

Warning: Changes or modifications not expressly approved

by the party responsible for compliance could void the user's authority to operate the equipment. Note:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help. The following importer is the responsible party (for FCC matters only). Company Name: POWER MOBILE LIFE, LLC Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541 Telephone: +1 (800) 988 7973 FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. ISED Compliance Statement This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.

2. This device must accept any interference, including

interference that may cause undesired operation of the device. Declaration of Conformity Hereby, Anker Innovations Limited declares that the product type T2132 is in compliance with Directives Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/ Anker Innovations Limited Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong Maximum output power: 14 dBm Frequency band: 2.4G band (2.4000GHz - 2.4835GHz) Trademark Notice

• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

• Google Play and the Google Play logo are trademarks of Google Inc.

• Google Home est une marque de Google Inc. About Your RoboVac What's In the Box RoboVac Power Adapter Additional Filter Cable Ties (x5) Owner’s Manual & Other Documents Cleaning Tool Side Brushes (×4) Charging Base Remote Control (AAA Battery ×2)16 17 English English RoboVac Anatomy A. Top & Side B. Bottom Wi-Fi status light Auto cleaning Start/Stop button Spot cleaning button Recharge button Bumper Infrared sensor Dust collector Dust collector release button Charging contact pins Battery compartment Brush guard Rolling brush Main power switch (On/Off) Drop sensors Swivel wheel Side brushes Wheels Dust collector C. Dust Collector D. Suction Inlet E. Charging Base Filter Dust collector Suction inlet Status light Charging contact pins Power socket Power cord storage compartment18 19 English English Remote Control

Install 2 AAA batteries before using the remote control for the first time. Make sure the positive and negative ends are facing the correct polarity direction as marked in the battery compartment. Buttons & Indicators Start/Stop CleaningReset the Wi-Fi Connection (Press and hold for 10 seconds until RoboVac beeps)• Solid Blue: standby or cleaning• Flashing/Solid red: error *Refer to the “Troubleshooting>Error Tone” section in this manual for solutions.Spot Cleaning• Flashing blue: Spot ModeReturn to Charging Base • Flashing blue: returning to charging base• Flashing orange: low power and returning to charging base • Breathing orange (when docked to charging base): charging• Solid blue (when docked to charging base): fully charged

• When you use the Find My Robot function via the EufyHome app, all three LED indicators flash blue and RoboVac beeps once.• To conserve power, all LED indicators automatically turn off when:• RoboVac is not docked to the Charging Base and has been inactive for 10 minutes;• RoboVac is fully charged for 10 minutes.

Return RoboVac to Charging Base

Adjust suction power level

Start Auto cleaning / Stop cleaning

Control cleaning direction manually

Start Quick cleaning (Wi-Fi Status Light)StatusSlowly flashing blue Waiting for connectionRapidly flashing blue Connecting with your wireless routerSolid blue Connected to your wireless router Using Your RoboVac Important Tips Before Use

Remove power cords and small objects from the floor that may entangle RoboVac. You can use the supplied cable ties to organize your wires and power cords.

Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored rugs or high-pile rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.

Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas.

Keep RoboVac away from wet areas during cleaning. .

RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.20 21 English English

Anti-drop sensors can prevent RoboVac from tumbling down stairs and steep drops in most cases. They may work less effectively if dirty or used on reflective/very dark-colored floors. It is recommended to place physical barriers to block off areas where RoboVac may fall, such as stairs covered by carpets or the rounded edges of wood floors. Preparation

Install the side brushes before use.

Turn on the main power switch on the bottom of RoboVac. Remove the sticker next to the power switch, and the foam blocks beside the bumper before use.Place physical barriers in front of fireplaces and areas that may cause damage to RoboVac if entered.

Place the Charging Base on a hard, level surface and against a wall.

Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.

Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet. When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE. - Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets. - Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it. Charge Your RoboVac

• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.

• RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.22 23 English English Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base. Method 2: Press on RoboVac or on the remote control to return RoboVac to the Charging Base. Use Your RoboVac with the EufyHome App To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app. Before you start, make sure that:
• Your smartphone or tablet is connected to a Wi-Fi network.• Your smartphone or tablet is running iOS 9.0 (or above) or Android 5.0 (or above).• The 2.4GHz band wireless signal is enabled on your wireless router.• The Wi-Fi status light on RoboVac is slowly flashing blue.• The main power switch on the bottom is turned on and RoboVac is attached to the Charging Base to ensure it has enough power during setup. Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery’s lifespan, recharge at least once every 6 months.EufyHomeEufyHome

Open the app and create a user account.

Tap the “+” icon to add RoboVac to your EufyHome account.

Follow the instructions in the app to set up the Wi-Fi connection. After connecting successfully, you can control RoboVac via the app. With the app, you can select a cleaning mode, set the time, schedule a cleaning, view the system status, receive notifications and access additional features. Wi-Fi Status Light Slowly flashing blue Waiting for connection Rapidly flashing blue Connecting with your wireless routerSolid blue Connected to your wireless router - If you have any problems during the Wi-Fi setup process, refer to the “Troubleshooting > Wi-Fi connection” section in this Manual. - If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine. This function is available in the app only. Reset the Wi-Fi Connection Press and hold on RoboVac for 10 seconds until RoboVac beeps to reset the Wi-Fi connection if necessary. You will hear a beep when the Wi-Fi connection has been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection.24 25 English English Schedule Cleaning With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.You can set the time and customize the cleaning schedules from Sunday to Saturday on the EufyHome app. This function is available in the app only. Start / Stop Cleaning - Make sure the main power switch on the bottom of RoboVac is turned on before use. - You can also start or stop cleaning via the EufyHome app.

Press on RoboVac or on the remote control to start cleaning in Auto Mode.

Press on RoboVac or on the remote control to stop cleaning. Select a Cleaning Mode You can also select a cleaning mode via the EufyHome app.1. Auto cleaning RoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.Press on RoboVac or

on the remote control to start cleaning in Auto Mode. - RoboVac will return to the Charging Base automatically when the battery level becomes low or when RoboVac finishes cleaning. - By default, RoboVac starts in Auto cleaning mode when it is turned on.BoostIQ™ Feature When the BoostIQ™ feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature. This feature only works in Auto and Quick cleaning modes.In Auto or Quick cleaning mode, press on the remote control repeatedly to adjust the suction power level. The corresponding icon is displayed on the remote control. Suction Power Level BeepsStandard powerBoostIQ™(Default, automatically switches between Standard and Enhanced power) Maximum power26 27 English English When RoboVac starts cleaning in Auto or Quick mode the next time, it will clean according to the suction power level you previously selected.

RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes. Press on RoboVac or on the remote control to start cleaning in Spot Mode.

RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the Charging Base. Press on the remote control to start cleaning in Edge Mode.

RoboVac will automatically stop cleaning after 30 minutes and return to the Charging Base in this mode. If any small room or area needs to be cleaned, it is recommended to select this mode to save time and power. Press on the remote control to start quick cleaning mode.

You can direct RoboVac to clean a particular area by using the directional buttons on the remote control. Turn left Move backward Turn right Move forward28 29 English English Use Your RoboVac with Amazon Alexa / the Google Assistant Currently this feature only supports English, German, French, and Spanish. You could check regularly if more languages are supported at https://www.eufylife.com/support/.Amazon Alexa and the Google Assistant are smart voice assistants that enable you to control RoboVac with your voice. Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure there is enough power.• RoboVac is connected with the EufyHome app. • You have an Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately. • The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account. To control RoboVac with Amazon Alexa or the Google Assistant

Open the EufyHome app and tap “Smart Integrations” in the top left.

Follow the on-screen instructions to complete the setup. For more information about how RoboVac works with Amazon Alexa / the Google Assistant, visit https://www.eufylife.com/support/ for details. Cleaning and Maintenance For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac. Recommended cleaning/replacement frequency RoboVac Part Cleaning Frequency Replacement FrequencyDust Collector After each use -FilterOnce every week (Twice a week if you have a pet)Every 2 months Rolling Brush Once every month Every 6-12 monthsSide Brushes Once every month Every 3-6 months (or when visibly worn)Brush Guard Once every monthEvery 3-6 months (or when the silicone rubber strip on the brush guard becomes visibly worn)Sensors Once every month -Charging Pins Once every month -Swivel Wheel Once every month - Clean the Dust Collector and Filter

Press the dust collector release button to pull the dust collector out.

Open and empty the dust collector.

Take out the filter.30 31 English English

Rinse the filter thoroughly with water.

min Do not use a brush, hot water, or any detergent to clean the filter.

Air-dry the filter completely before next use. You may change to use the other filter if the original one is not completely dry. 24h

Put the filter back into the dust collector.

Push the dust collector back into the main unit. Clean the Rolling Brush

Pull on the release tabs to unlock the brush guard as shown.

Lift the rolling brush to remove.

Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.

Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into place.

Press down to snap the brush guard into place.

English English Clean the Side Brushes Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

Remove the side brushes.

Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.

Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them. - Only use the side brushes when they are completely dry.- To protect your wooden or carpeted floor, our side brushes are made of soft materials and may become curled after use for some time, but it will not aect the cleaning eect. Replace the Side Brushes The side brushes may become bent or damaged after being used for a period of time. Follow the instructions below to replace them.

• Pull off the old side brushes and snap the new ones into place. Clean the Sensors and Charging Pins To maintain the best performance, clean the bumper, sensors and charging pins regularly. • Dust off the bumper, sensors and charging contact pins using a dry cloth or cleaning brush. Clean the Swivel Wheel
• Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.Wheel Axle34 35 English English

Pull out the swivel wheel.

Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.

Reinstall the wheel and push in until it clicks into place. - You can clean the swivel wheel with water. - Use the swivel wheel only when it is completely dry. Troubleshooting Frequently asked questions: The solutions below are for general questions. If your problem persists, visit www.eufylife.com or contact support@eufylife.com for help.Problems Solutions RoboVac cannot be activated. • Make sure the main power switch is in the ON position.• Make sure the battery is fully charged. • Replace the batteries (2 AAA) in the remote control.• Make sure the remote control is within range (16 ft/5 m) of RoboVac.• If you still have trouble, turn off the main power switch and then turn it back on. The remote control does not work. • Replace the batteries in the remote control.• Make sure RoboVac is turned on and fully charged. RoboVac stops working suddenly. • Check if RoboVac is trapped or stuck on an obstacle.• Check if the battery level is too low.• Check the “Error Tones” section to find the solution.• If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.You cannot schedule cleanings.• Make sure the main power switch on the bottom of RoboVac is turned on.• You can set the time of day and scheduled cleaning time via the EufyHome app.• Make sure the scheduled time has been set correctly. • Check if RoboVac’s power is too low to start cleaning.• Cleaning schedules are erased when RoboVac is powered off. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.Suction power is weak.• Check if any obstructions are blocking the suction inlet.• Empty the dust collector.• Check if the filters are wet due to water or other liquid on the floor. Air-dry the filters completely before use.36 37 English English Problems Solutions RoboVac cannot be charged.

• Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base.

• Check if the indicator on RoboVac is solid red and there is no beep during charging. If yes, it indicates the battery has failed. Reinstall the battery, then turn RoboVac on and off. If the problem persists, contact the eufy service center to repair or replace the battery.

• Dust off the charging contact pins with a dry cloth.

• Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base. RoboVac cannot return to the Charging Base.

• Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.

• When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.

• Clean the charging contact pins. The rolling brush does not rotate.

• Clean the rolling brush.

• Check if the rolling brush and brush guard have been installed properly. RoboVac’s movements or travel path are abnormal.

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning the power switch off and on. RoboVac's cleaning time becomes shorter or is less than 100 minutes.

• Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.

• The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:

• Standard suction mode (on hardwood floors): approx. 100 minutes of cleaning

• BoostIQTM mode (on carpeting): approx. 60 minutes of cleaning

• Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning

• If your cleaning time is much less than the time mentioned above, contact eufy customer service for help. Problems Solutions RoboVac cannot connect to a Wi-Fi network.

• Make sure you entered the Wi-Fi password correctly.

• Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.

• Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported. For details, refer to the “Troubleshooting > Wi-Fi connection” section in this manual. You cannot control RoboVac with Amazon Alexa.

• Check if there are any Internet connection problems.

• Check whether you have installed the Amazon Alexa app onto your smart device and enabled “EufyHome - RoboVac” Skill in the Amazon Alexa app. For details, refer to the “Smart Integrations” page in the EufyHome App.

• Make sure you have an EufyHome account and have connected to RoboVac.

• Make sure you are using correct Alexa voice-commands. You cannot control RoboVac with the Google Assistant.

• Check if there are any Internet connection problems.

• Check if you have installed the Google Home app onto your smart device and initiated the “EufyHome” action in the Google Home app. For details, refer to the “Smart Integrations” page in the EufyHome App.

• Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words “Ok Google”.

• Repeat your question. Speak clearly to the Google Assistant. Error Tones When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on the button will be solid or flashing. Flashing red indicator light Error Tone Cause Solution One beep

• RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air).

• RoboVac may be in an extremely large room and the bumper is not registering obstacles. Restart cleaning in a new location.38 39 English English Error Tone Cause Solution Two beeps RoboVac’s bumper is stuck. Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath. Three beeps RoboVac can get stuck in the following scenarios:

• When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug.

• When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way.

• When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds.

• Restart cleaning in a new location.

• Use a physical barrier to block off the problem area. Four beeps RoboVac’s power level is too low. Manually charge RoboVac for at least 5 hours. Solid red indicator light Error Tone Cause Solution One beep RoboVac’s left/right wheel is stuck. Turn o RoboVac and remove any hair or debris from the left/right wheel. Two beeps RoboVac’s side brush is stuck. Turn o RoboVac and remove any hair or debris from the side brush. Three beeps RoboVac’s suction fan is stuck.

• Turn off RoboVac, then remove and empty the dust collector.

• Make sure the suction inlet is not blocked by any hair or debris. Four beeps RoboVac’s rolling brush is stuck. Turn o RoboVac and remove any hair or debris from the rolling brush. Wi-Fi Connection Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements. Wi-Fi Setup Requirements

• RoboVac: - RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on. - Wi-Fi status light slowly flashes blue.

• Wi-Fi Network: - Use the correct password for your network. - Do not use a VPN (Virtual Private Network) or Proxy Server. - Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol. - You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band. - If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete. - When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network. - When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network. - The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers. Network Security Requirement - WPA and WPA2 using TKIP, PSK, AES/CCMP encryption. Wi-Fi Channels - The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels. - Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible. - A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11. If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the eufy service center for help.40 41 English English Wi-Fi Status Light Cause Solutions Solid blue RoboVac has connected to your router, but cannot access the Internet.

• Check if your router is connected to the Internet.

• Check with your Internet provider to see if there is any Internet connection problem. Rapidly flashing blue RoboVac cannot connect to your wireless router.

• Check if you have modified your network name and password.

• Reset Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi Connection” section in this manual. Slowly flashing blue Wi-Fi connection is reset or has not been set up before.

• Set up Wi-Fi connection with RoboVac. Refer to the “Use Your RoboVac with the EufyHome App” section in this manual.

• Reset Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi Connection” section in this manual. Off

• RoboVac is turned off.

• RoboVac’s power level is low.

• RoboVac is in Sleep mode.

• Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on. Specifications Input 19 V

Battery Voltage DC 14.4 V Power Consumption 40 W Battery Type DC 14.4 V Li-ion 2600 mAh Dust Collector Capacity