RoboVac 30C - Robot vacuum eufy - Free user manual and instructions

Product Type	Robot Vacuum
Brand	Eufy
Model	RoboVac 30C
Power Consumption	40 W
Input Voltage	19 V 0.6 A
Battery Type	DC 14.4 V Li-ion 2600 mAh
Dust Collector Capacity	0.6 L
Cleaning Time (Standard Mode)	Up to 100 minutes
Charging Time	300 - 350 minutes
Cleaning Modes	Auto, Spot, Edge, Quick, Manual
BoostIQ Feature	Automatic suction power adjustment on carpets
Connectivity	Wi-Fi 2.4 GHz, EufyHome app, Amazon Alexa, Google Assistant
Remote Control	Included (requires 2 AAA batteries)
Boundary Strip	Included for no-go zones
Sensors	Drop sensors, bumper, infrared, hall sensors
Filter Type	Washable foam filter (replace every 2 months)
Brush Type	Rolling brush + 2 side brushes
Recommended Floor Types	Hard floors and low-pile carpets
Max Climb Height	0.63 in (16 mm)
Safety Certifications	FCC, IC, CE

Frequently Asked Questions - RoboVac 30C eufy

How do I connect RoboVac 30C to Wi-Fi?

Make sure RoboVac is fully charged and the main power switch is ON. The Wi-Fi status light should slowly flash blue. Download the EufyHome app, create an account, and follow the in-app instructions to connect to a 2.4GHz network.

Why is RoboVac not charging?

Check if the Charging Base indicator is lit. Clean the charging contact pins and the bottom of RoboVac with a dry cloth. Ensure RoboVac is properly docked and the main power switch is ON.

How can I improve weak suction power?

Empty the dust collector and clean the filter. Check for blockages in the suction inlet. If the filter is wet, air-dry it completely before use. Also, enable BoostIQ mode for automatic power adjustment on carpets.

What should I do if RoboVac gets stuck?

Remove obstacles like cords, rugs, or small objects. Use the Boundary Strip to block off problem areas. If stuck, tap the bumper several times or restart cleaning in a new location.

How do I schedule a cleaning?

Scheduling is available only through the EufyHome app. Open the app, go to schedule settings, and set the desired time and days. Ensure RoboVac is turned on and connected to Wi-Fi.

How often should I clean the filter?

Clean the filter once every week (twice a week if you have a pet). Replace the filter every 2 months for optimal performance. Tap off dust or rinse with water and dry completely.

What do the error beeps mean?

One beep (flashing red): stuck or not contacting floor. Two beeps: bumper stuck. Three beeps: drop sensor issue. Four beeps: low battery. Solid red with beeps indicates wheel, side brush, fan, or roller brush obstruction. Refer to troubleshooting in the manual.

How do I replace the side brushes?

Pull off the old side brushes and snap the new ones into place. Ensure the brushes are completely dry before use to avoid damage to floors. Replace every 3-5 months or when visibly worn.

Can RoboVac be used on thick carpets?

RoboVac is designed for hard floors and low-pile carpets. Avoid using on high-pile carpets or rugs thicker than 1.02 in (26 mm), as it may cause malfunction.

How do I reset RoboVac to factory settings?

Press and hold the Start/Stop button on RoboVac for 10 seconds until you hear a beep. The Wi-Fi status light will slowly flash blue. Then you can set up Wi-Fi again via the EufyHome app.

USER MANUAL RoboVac 30C eufy

For FAQs and more information, please visit: www.eufylife.com

Owner's Manual RoboVac

Table of Contents

02 Important Safety Instructions

14 About Your RoboVac

What's in the Box

RoboVac Anatomy

LED Indication

18 Using Your RoboVac

Important Tips Before Use

Preparation

Charge Your RoboVac

Use Your RoboVac with the EufyHome App

Start / Stop Cleaning

Select a Cleaning Mode

Use the Boundary Strip

Use Your RoboVac with Amazon Alexa / the

Google Assistant

29 Cleaning and Maintenance

Clean the Dust Collector and Filter

Clean the Rolling Brush

Clean the Side Brushes

Replace the Side Brushes

Clean the Sensors and Charging Pins

Clean the Swivel Wheel

34 Troubleshooting

Wi-Fi Connection

39 Specifications

39 Customer Service

Thank you for purchasing RoboVac. Read all instructions before using this product, and keep it properly for future reference.

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED

This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
  • Children should be supervised to ensure they do not play with this device.
  • Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the power supply unit provided.
• Before cleaning or maintaining this device, the plug must be removed from the socket-outlet.
  • The battery in this device should only be replaced by a skilled professional.
• When removing the battery, disconnect the device from the supply mains.

• For the purposes of recharging the battery, only use the detachable power supply unit provided with this device.

• The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.

• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
• This device is for indoor use only. Do not use outdoors or on wet surfaces.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room temperature environments only.
  • Clean with a cloth dampened with water only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.

• Do not place anything on top of this device.
- Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
- Do not operate this device in areas with exposed electrical outlets on the floor.
- Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
- Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpet.
- This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
- Only use attachments recommended or described in this manual.
• Do not handle the appliance or plug with wet hands.
- Ensure that the dust bag and/or filters are in place before usage.
- Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
- Do not expose the battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion.
- Do not modify or attempt to repair the appliance or the battery pack (as applicable), except as indicated in the instructions for use and care.

- Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

Notice

This symbol on the device or its packaging indicates: Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

ISED Compliance Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.

2. This device must accept any interference, including interference that may cause undesired operation of the device.

RF Exposure Compliance Statement

This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

06 07

Declaration of Conformity

This product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type T2130 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/.

Maximum output power: 18 dBm

Frequency band: 2.4G band (2.4000GHz - 2.4835GHz)

Contains FCC ID: 2ANDL-TYWE1S

Contains IC: 23243-TYWE1S

Trademark Notice

• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
- Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
• Google Play and the Google Play logo are trademarks of Google Inc.
• Google Home is a trademark of Google Inc.

B. Bottom

C. Dust Collector

D. Suction Inlet

E. Charging Base

Remote Control

1 Return RoboVac to Charging Base
2 Adjust suction power level
3 Start Auto cleaning / Stop cleaning
4 Control cleaning direction manually
5 Start Auto cleaning
6 Start Edge cleaning
7 Start Spot cleaning
8 Start Quick cleaning

Install 2 AAA batteries before using the remote control for the first time. Make sure the positive and negative ends are facing the correct polarity direction as marked in the battery compartment.

LED Indication

You can see the status of RuboVac from the LED indicators.

(Power Status Light)	Status
Breathing orange Charging
Solid blue Standby / Cleaning	Fully charged
Solid orange Low power and returning to Charging Base
Off	RoboVac is off.To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 10 minutes.
Flashing / Solid red +Beeping	RoboVac has an error.Refer to the "Troubleshooting>Error Tone" section in this manual for solutions.
(Wi-Fi Status Light)	Status
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Solid blue Connected to your wireless router

Using Your RoboVac

Important Tips Before Use

a

b

G

d

G

f

Remove power cords and small objects from the floor that may entangle RoboVac. You can use the supplied cable ties to organize your wires and power cords.
b Fold tasseled edges of area rugs underneath to prevent tanging RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.
- Keep RoboVac away from spaces close to 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place physical barriers or Boundary Strips to block off the problem areas.
d Keep RoboVac away from wet areas.
e RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.

f Anti-drop sensors will prevent RoboVac from lumbling down stairs and steep drops in most cases. Sensors are less effective if dirty or used or carpeted/reflective/very dark-colored floors. It is recommended to apply the Boundary Strip(s) to block off areas where RoboVac may fall.

Place physical barriers or Boundary Strips in front of fireplaces and areas that may cause damage to RoboVac if entered

Preparation

1 Install the side brushes before use.

Diagram of a hand holding a small electronic device with a fan, showing internal components and wiring (no text or symbols)

2 Turn on the main power switch on the bottom of RoboVac.

Remove the sticker next to the power switch, and the foam blocks beside the bumper before use.

3 Place the Charging Base on a level surface and against a wall.

4 Remove objects within 3 ft/1 m of the left and right, side and within 6 ft/2 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally, if not, contact eufy customer service for help.

5 Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet.

- When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOL D WHITE

Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard level surface rather than or rugs or carpets. Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.

Charge Your RoboVac

• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• RoboVac returns to the Charging Base at the end of a clearing cycle or when its battery is running low.

20 21

Method 1: Attach RoboVac to the Charging Base by a signing its charging pins with the charging pins on the base.

Line drawing of a vacuum cleaner next to a mounted device (no text or symbols)

Method 2: Press 🧑 on the remote control to return RoboVac to the Charging Base.

Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery's lifespan, recharge at least once every 6 months.

Use Your RoboVac with the EufyHome App

To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

• Your smartphone or tablet is connected to a Wi-Fi network.
• Your smartphone or tablet is running iOS 9.0 (or above) or Android 4.4 (or above).
  • The 2.4GHz band wireless signal is enabled on your wireless router.
  • The Wi-Fi status light on RoboVac is slowly flashing blue.

- RoboVac is attached to the Charging Base to ensure it has enough power during setup.

1. Download the Eufyl home app from the App Store (iOS devices) or Google Play (Android devices).
2. Open the app and create a user account,
3. Tap the "+" icon to add RoboVac to your EufyHome account.
4. Follow the instructions in the app to set up the Wi-Fi connection

- After connecting successfully, you can control RoboVac via the app

- With the app, you can select a clearing mode, set the time, schedule a cleaning.

view the system status, receive notifications and access additional features.

Wi-Fi Status Light

	Slowly flashing blue Waiting for connection
	Rapidly flashing blue Connecting with your wireless router
	Solid blue Connected with your wireless router

If you have any problems during the Wi-Fi setup process, refer to the "Troubleshooting > Wi-Fi connection" section in this Manual.

If RoboVac gets stuck in any space, tap Find My Robot in the apo to find the

machine. This function is available in the app only.

Press and hold On RoboVac for 10 seconds to restore factory settings if necessary. You will hear a beep when the settings have been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EuryHome app to set up the Wi-Fi connection.

Schedule Cleaning

With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.

You can sell the time and customize the cleaning schedules from Sunday to Saturday on the Eufy Home app. This function is available in the app only.

Start / Stop Cleaning

Make sure the main power switch on the bottom of RoboVar is turned on before use.

You can also start or stop cleaning via the BuyHome app.

Press ⏻ on RoboVac or ⚠ on the remote control to start cleaning in Auto Mode.

Press ⏻ on RoboVac or ⚫ in the remote control to stop cleaning.

Technical line drawing of a circular device with a pointer and a separate circular component (no text or symbols)

Select a Cleaning Mode

You can also select a cleaning mode via the EarlyHome app

1. Auto cleaning

RoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.

Press On RoboVac or /Aon the remote control to start cleaning in Auto Mode.

Three technical diagrams showing a vacuum cleaner, a circular component labeled A, and a circular control panel with a pointer (no text or symbols present)

- RoboVac will return to the Charging Base automatically when the battery

level becomes low or when RoboVac finishes cleaning.

- By default, RoboVac starts in Auto cleaning mode when it is turned on.

BoostIQ™ Feature

When the BoostIQ™ feature is enabled, RoboVac will automat rally increase the suction power if it detects stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature. This feature only works in Auto and Quick cleaning modes.

In Auto or Quick cleaning mode, press on the remote control repeatedly to adjust the suction power level.

• The corresponding icon is displayed on the remote control.

Suction Power Level Beeps
Standard power (Default)	●
Boost IQTM (Automatically switches between Standard and Enhanced power)	●●
Maximum power	●●●

When RoboVac starts cleaning in Auto or Quick mode the next time, it will clean according to the suction power level you previously selected

2. Spot cleaning

RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.

Press 📂 in the remote control to start cleaning in Spot Mode.

3. Edge cleaning

RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the Charging Base

Press on the remote control to start cleaning in Edge Mode.

4. Quick cleaning

RoboVac will automatically stop cleaning after 30 minutes and return to the Charging Base in this mode. If any small room or area needs to be cleaned, it is recommended to select this mode to save time and power.

Press on the remote control to start quick cleaning mode.

5. Manual cleaning

You can direct RoboVac to clean a particular area by using the directional buttons on the remote control.

Use the Boundary Strip

With the Boundary Strip, you can keep RoboVac away from any area or item you do not want RoboVac to clean. RoboVac will recognize the Boundary Strip and will not cross into the blocked-off area.

1. Identify the area or item you do not want RoboVac to get close to.
2. If necessary, use scissors to cut the Boundary Strip to a shorter length. Be sure to correctly measure the length before cutting.

1. Apply the supplied strips of adhesive tape to lay the Boundary Strip flat on the floor. Make sure the strip is placed FLAT on the floor or under an area rug.

• If the Boundary Strip is rolled up, remove and then re-apply on the floor with adhesive tape. Otherwise the Boundary Strip may not work well
  • Make sure the Boundary Strip is placed on the same surface plane. RoboVac is used on.
• Be careful not to damage the floor when using adhesive tape. It is not recommended for use on carpets
• Keep the Boundary Strip away from objects that emit excessive heat.

Use Your RoboVac with Amazon Alexa / the Google Assistant

Currently this feature only supports English, German, French, and Spanish. You could check regularly if more languages are supported at https://www.eutylife.com/support/.

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.

Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the EufyHome app.
- You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
- The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or the Google Assistant

1 Open the Eufyl lome app and find "Smart integrations" in the top left.
② Follow the on-screen instructions to complete the setup.

For more information about how RoboVac works with Amazon Alexa / the Google Assistant, visit https://www.eurylife.com/support/ for details.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended cleaning/replacement frequency

RoboVac Part Cleaning Frequency Replacement Frequency
Dust Collector After each use -
Filter	Once every week(Twice a week if you havea pie.)	Every 2 months
Rolling Brush Once every weak Every 6-12 months
Side Brushes	Once every month	Every 3-5 months (or when visiblyworn)
Brush Guard	Once every month	Every 3-6 months (or when thesilicone rubber s rip on the brushguard becomes visibly worn)
Sensors	Once every month	-
Charging Pins	Once every month	-
Swivel Wheel	Once every month	-

Clean the Dust Collector and Filter

① Press the dust collector release button to pull the dust collector out.

② Open and empty the dust collector.

3 Remove the filter.

Diagram showing a hand holding a device next to a battery pack (no text or symbols present)

4 Tap the filter to remove dust.

Illustration of a hand placing a small object into a cylindrical container with scattered particles (no text or symbols)

5 Place the filter back into the dust collector

Line drawing of a hand holding a device with an arrow indicating transformation (no text or symbols present)

6 Push the dust collector back into the main unit.

Clean the Rolling Brush

1 Pull on the release tabs to unlock the brush guard as shown
2 Lift the rolling brush to remove.
3 Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
4 Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into place
5 Press down to snap the brush guard into place.

1

②

3

4

5

Clean the Side Brushes

Foreign substances, such as hair, can easily gel tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

① Remove the side brushes.

2 Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.

3 Use a cloth campered with warm water to remove dust from the brushes or to gently reshape them.

Hand inserting a small electronic device into a circular device (no text or symbols visible)

- Only use the side brushes when they are completely dry.

To protect your wooden or carpeted floor, our side brushes are made of soft materials and may become curled after used for some time, but it will not affect the cleaning effect.

Replace the Side Brushes

The side brushes may become bent or damaged after being used for a period of time. Follow the instructions below to replace them.

• Pull off the old side brushes and snap the new ones into place.

Clean the Sensors and Charging Pins

To maintain the best performance, clean the drop sensors and charging pins regularly.

- Dust off the drop sensors and charging contact pins using a dry cloth or cleaning brush.

Technical line drawing of a mechanical device with internal components and a separate view (no text or symbols)

Clean the Swivel Wheel

Hair or dust particles can easily gel entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

① Pull out the swivel wheel.

2 Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
3 Reinstel the wheel and push in until it clicks into place.

Do not clean the swivel wheel with water.

Troubleshooting

Problems Solutions
RoboVac cannot be activated.	Make sure the main power switch is in the ON position.Make sure the battery is fully charged.Replace the batteries (2 AAA) in the remote control.Make sure the remote control is within range (16 ft/5 m) of RoboVac.If you still have trouble, turn off the main power switch and then turn it back on.
The remote control does not work.	Replace the batteries in the remote control.Make sure RoboVac is turned on and fully charged.
RoboVac stops working suddenly.	Check if RoboVac is trapped or stuck on an obstacle.Check if the battery level is too low.If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on
You cannot schedule cleanings.	Make sure the main power switch on the bottom of RoboVac is turned on.You can set the time of day and scheduled cleaning time via the EutyHome app.Make sure the scheduled time has been set correctly.Check if RoboVac's power is too low to start cleaning.Cleaning schedules are erased when RoboVac is powered off.If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.
Suction power is weak.	Check if any obstructions are blocking the suction inlet.Emply the dust collector.Check if the filter is well due to water or other liquid on the floor. Air-dry the filter completely before use.
RoboVac produces loud or sharp noises.	It is a normal phenomenon that RoboVac produces certain sound during cleaning. Arrange your cleaning time properly to avoid being interrupted by the sound.If a sharp noise is heard, check if the rolling brush is intertwined by any object. Remove the objects twisted around the rolling brush.Check if the side brush is intertwined by any objects. Remove the objects twisted around the side brush.If you still have trouble, contact [e-mail] for help
RoboVac cannot be charged.	Check if the indicator on the Charging Base lights up. If not, contact the eury service center to repair or replace the Charging Base.Dust off the charging contact pins with a dry cloth.Check if you can near a beda when RoboVac is docked onto the Charging Base. If not, contact the eury service center to repair or replace the Charging Base.

Problems Solutions
RoboVac cannot return to the Charging Base.	Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.Clean the charging contact pins.
The rolling brush does not rotate	Clear the rolling brushCheck if the rolling brush and brush guard have been installed properly
RoboVac's movements or travel path are abnormal.	Clear the sensors carefully with a dry cloth.Restart RoboVac by turning the power switch off and on.
RoboVac's cleaning time becomes shorter or is less than 100 minutes.	Make sure RoboVac is fully changed (indicated by a solid blue LED IghI) before cleaning.The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:Standard suction mode (on hardwood floors): approx. 100 minutes of cleaningBoostIQTM mode (on carpeting): approx. 50 minutes of cleaningMax suction mode (on medium-ole carpets): approx. 40 minutes of cleaningIf your cleaning time is much less than the time mentioned above, contact early customer service for help.
RoboVac cannot connect to a Wi-Fi network.	Make sure you entered the Wi-Fi password correctly.Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.Make sure your Wi-Fi router supports the 2.4GHz and 802.1lb/g/n bands; the 5GHz band is not supported. For details, refer to the "Troubleshooting > Wi-Fi connection" section in this manual.
You cannot control RoboVac with Amazon Alexa.	Check if there are any internet connection problems.Check whether you have installed the Amazon Alexa app onto your smart device and enabled "EufyHome - RoboVac" Skill in the Amazon Alexa app. For details, refer to the "Smart Integrations" page in the EufyHome App.Make sure you have an EufyHome account and have connected to RoboVac.Make sure you are using correct Alexa voice-commands.
You cannot control RoboVac with the Google Assistant.	Check if there are any Internet connected on problems.Check if you have installed the Google Home app onto your smart device and initiated the "EufyHome" action in the Google Home app. For details, refer to the "Smart Integrations" page in the EufyHome App.Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words "Ok Google".Repeat your question. Speak clearly to the Google Assistant.

Error Tones

When RoboVac is in trouble, it will emit a series of short or long beeps and the rec indicator on RoboVac will be solid or flashing.

Flashing red indicator light

Error Tone Cause Solution
One beep	• RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air).• RoboVac may be in an extremely large room and the bumper is not registering objects.	Restart cleaning in a new location.
Two beeps RoboVac's bumper is stuck	Tap RoboVac's bumper several times to dislodge any debris that may be trapped underneath.
Three beeps	RoboVac can get stuck in the following scenarios:• When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug.• When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way.• When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds.	• Restart cleaning in a new location.• Use a physical barrier to block off the problem area.• Clean the drop sensors gently with a dry cloth.
Four beeps RoboVac's power level is too low.	Manually charge RoboVac for a least 5 hours.

Solid red indicator light

Error Tone Cause Solution
One beep	RoboVac's left/right wheel is stuck.	Turn off RoboVac and remove any hair or debris from the left/right wheel.
Two beops	RoboVac's side brush is stuck.	Turn off RoboVac and remove any hair or debris from the side brush.
Three beops	RoboVac's suction fan is stuck.	Turn off RoboVac, then remove and empty the cust collector.Make sure the suction inlet is not blocked by any hair or debris.
Four beops	RoboVac's rolling brush is stuck.	Turn off RoboVac and remove any hair or debris from the rolling brush.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements.

Wi-Fi Setup Requirements

• RoboVac:

- RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on.

- Wi-Fi status light slowly flashes blue.

• Wi-Fi Network:

- Use the correct password for your network.

- Do not use a VPN (Virtual Private Network) or Proxy Server.

- Your Wi-Fi router supports 802.11b/g/n and Pv4 protocol.

You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.

- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.

- When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.

- When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.

- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers.

Network Security Requirement

- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.

Wi-Fi Channels

• The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
• Some countries outside North America can use spectrum channels higher than channel T1. Refer to your local regulatory agency to determine which channels are accessible.
• A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11.

If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the Eufy service center for help.

Wi-Fi Status Light	Cause Solutions
Solid blue	RoboVac has connected to your router, but cannot access the Internet.	Check if your router is connected to the InternetCheck with your Internet provider to see it there is any Internet connection problem.
Rapidly flashing blue	RoboVac cannot connect to your wireless router.	Check if you have modified your network name and password.Reset Wi-Fi connection if necessary.Refer to the "Use Your RoboVac with the EufyHome App >Restore Factory Settings" section in this manual.
Slowly flashing blue	Wi-Fi connection is reset or has not been set up before	Set up Wi-Fi connection with RoboVac.Refer to the "Use Your RoboVac with the EufyHome App" section in this manual.Rese. Wi-Fi connection if necessary.Refer to the "Use Your RoboVac with the EufyHome App >Restore Factory Settings" section in this manual.
Off	RoboVac is turned offRoboVac's power level is lowRoboVac is in Sleep mode.	Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on.

Specifications

	Input 19 V 0.6 A	==
	Battery Voltage DC 14.4 V
	Power Consumption 40 W
	Battery Type	DC 14.4 VLi-ion 2600 mAh
	Dust Collector Capacity	0.6 L
	Cleaning Time Max 100 mins
	Charging Time 300 - 350 mins

	Input 19 V 0.6 A	==
	Output 19 V 0.6 A	==

Customer Service

For FAQs and more information, please visit www.cufylife.com.

Email: [e-mail]
Live Chat: www.eufylife.com
Customer service hotline:

(US) [phone] Mon-Fri 9.00cm - 5.00pm (PT)	(中国) [phone] 四一島渕五 9.00 - 17.30
(UK) [phone] Mon-Fri 6.00 - 11.00 (GMT)	(日本) [phone] 月-金 9.00 - 17.00
(DE) [phone] Mo-Fr 6.00 - 11.00

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Anker Innovations Limited

Room 1318-19, Hollywood Plaza, 610 Nalhan Road, Mongkok, Kowloon, Hong Kong