Robovac G10 - Robot vacuum eufy - Free user manual and instructions

Product Type	Robot Vacuum
Brand	Eufy
Model	Robovac G10
Dimensions (Diameter x Height)	350 mm x 76 mm
Weight	3.0 kg
Power Supply	Rechargeable Li-ion Battery, 14.8V, 2600 mAh
Battery Life	Up to 100 minutes
Charging Time	Approx. 300 minutes
Dustbin Capacity	0.6 L
Suction Power	2000 Pa
Navigation System	Gyroscope and Infrared Sensors
Cleaning Modes	Auto, Spot, Edge, Quick
Supported Floor Types	Hardwood, Tile, Carpet (low and medium pile)
Obstacle Detection	Infrared sensors, drop detection, bumper
Connectivity	Wi-Fi 802.11 b/g/n, EufyHome App
Voice Control	Compatible with Amazon Alexa and Google Assistant
Maintenance	Clean dustbin after each use; replace filters every 2-3 months; clean brushes weekly
Safety Features	Drop protection, anti-collision, overheat protection, automatic return to charging station
Spare Parts Available	Replacement filters, side brushes, roller brush, battery
Warranty	1 year limited

Frequently Asked Questions - Robovac G10 eufy

How do I connect my Eufy Robovac G10 to Wi-Fi?

Download the EufyHome app, create an account, press and hold the Wi-Fi button on the robot until it beeps, then follow the in-app instructions to connect to your 2.4GHz network.

What should I do if the robot vacuum doesn't start?

Ensure the battery is charged by placing the robot on the charging station. Check that the power switch on the side is turned on. If still not working, perform a reset by pressing the reset button using a paper clip.

How often should I clean the filters and brushes?

Clean the dustbin and foam filter after each use. Wash the HEPA filter every 2-3 uses. Replace filters every 2-3 months. Remove hair from the roller brush and side brushes weekly.

Can I schedule cleaning times?

Yes, through the EufyHome app. Go to Schedule and set your preferred times and days. The robot will automatically start cleaning and return to its charging station.

Why does my robot vacuum keep getting stuck?

Clear the area of loose cables, cords, and small objects. Ensure there is enough clearance under furniture. The robot uses infrared sensors to avoid obstacles but may still get trapped in tight spaces.

What is the battery life and how to extend it?

The Li-ion battery lasts up to 100 minutes on a full charge. To extend life, avoid overcharging (unplug once fully charged if not using for long), store in a cool place, and use the Auto mode which optimizes power.

How do I replace the side brushes?

Turn the robot upside down. Unscrew the two screws holding the side brush bracket, remove the old brush, align the new brush (color-coded: left = white, right = red), and screw back in place.

Can I use the Robovac G10 on dark carpets?

Yes, the robot has drop sensors that detect edges, not carpet color. However, very dark carpets may reduce the effectiveness of cliff sensors; test in a small area first.

The robot is making unusual noises. What could be wrong?

Check the roller brush and side brushes for tangled hair or debris. Also inspect the wheels for obstructions. If noise persists, the motor may need service; contact support.

How do I reset the robot vacuum to factory settings?

Press and hold the reset button (located near the Wi-Fi button) for 10 seconds until you hear a long beep. This will clear all settings and schedules. The robot will then restart.

USER MANUAL Robovac G10 eufy

For FAQs and more information, please visit:

www.eufylife.com

RoboVac

Owner's Manual

T2150/T2151 51005001722 V01

Table of Contents

02 Important Safety Instructions

15 About Your RoboVac

What's in the Box

RoboVac Analomy

LED Indication

19 Using Your RoboVac

Important Tips Before Use

Preparation

Charge Your RoboVac

Use Your RoboVac with the EufyHome App

Start / Stop Cleaning

Select a Cleaning Mode

Select a Suction Power Level

Use Mopping System

Use Your RoboVac with Amazon Alexa / the

Google Assistant

31 Cleaning and Maintenance

Clean the Dust Collector and Filter

Clean the Side Brushes

Replace the Side Brushes

Clean the Sensors and Charging Pins

Clean the Swivel Wheel

Clean the Mopping Cloth and Water Tank

Replace the Rubber Strip

39 Troubleshooting

Voice Alert

Wi-Fi Connection

44 Specifications

44 Customer Service

Thank you for purchasing RohoVac. Carefully read all instructions before using this product, and keep this manual for future reference.

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED

This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
  • Children should be supervised to ensure they do not play with this device.
  • Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the power supply unit provided.
• Before cleaning or maintaining this device, the plug must be removed from the socket-outlet.
• The battery in this device should only be replaced by a skilled professional.
• When removing the battery, disconnect the device from the supply mains.
• For the purposes of recharging the battery, only use the detachable power supply unit provided with this device.
• The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then

remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.

• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
  • This device is for indoor use only. Do not use outdoors or on wet surfaces.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room temperature environments only.
  • Clean with a cloth dampened with water only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
  • Do not place anything on top of this device.

• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.

• Do not operate this device in areas with exposed electrical outlets on the floor.

• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
• Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpet.
• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
• Only use attachments recommended or described in this manual.
  • Do not handle the appliance or plug with wet hands.
• Ensure that the dust bag and/or filters are in place before usage.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• Do not expose the battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion.
• Do not modify or attempt to repair the appliance or the battery pack (as applicable), except as indicated in the instructions for use and care.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

Notice

This symbol on the device or its packaging indicates:

Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

ISED Compliance Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

RF Exposure Compliance Statement

This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

Declaration of Conformity

This product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type T2150/T2151/T2250/T2251/T2252 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/.

06 07

Maximum output power: 18 dBm

Frequency band: 2.4G band (2.4000GHz - 2.4835GHz)

Contains FCC ID: 2ANDL-WR1 Contains IC: 23243-WR1

Trademark Notice

• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
- Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
• Google Play and the Google Play logo are trademarks of Google Inc.
• Google Home is a trademark of Google Inc.

What's in the Box

RoboVac

Charging Base

Power Adapter

Additional Filter

Cleaning ToolSide Brushes (x4)

Water Tank

Cable Ties (x5)

Waterproof PadWashable Mopping Cloth (x2)

Filter Elements (x4)

Owner's Manual & Other Documents

RoboVac Anatomy

A. Top & Side

B. Bottom

C. Dust Collector

D. Suction Inlet

E. Charging Base

F. Water Tank

LED Indication

You can see the status of RoboVac from the LED indicators.

(Power Status Light)	Status
Breathing orange Charging
Solid blue Standby / Cleaning	Fully charged
Solid orange Low power and returning to Charging Base
Off	RoboVac is off.To conserve power, the light automatically turns of when RoboVac is not docked to the Charging Base and has been inactive for 10 minutes.
Flashing red + Voice Alert	RoboVac has an error.Refer to the "Troubleshooting>Voice Alert" section in this manual for solutions.

(Wi-Fi Status Light)	Status
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Soic blue Connected to your wireless router

Using Your RoboVac

Important Tips Before Use

Remove power cords and small objects from the floor that may entangle RoboVac. You can use the supplied cable ties to organize your wires and power cords.
b Fold tassled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.
- Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas
d Keep RoboVac away from wet areas.
e RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.

Anti-drop sensors will prevent RoboVac from lumbling down stairs and sleep crops in most cases. Sensors are less effective if dirty or used on carotyled/reflect ve/very dark-colored floors. It is recommended to place physical barriers to block off areas where RoboVac may fall.

Place physical barriers in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

1 Remove the foam blocks beside the bumper before use.
2 Install the side brushes before use.

Line drawing of a hand holding a small propeller next to a circular device with labeled components (no text or symbols present)

3 Before mopping, attach the waterproof pad to the Charging Base to keep the floor dry. Make sure it's firmly installed. If mopping is not needed, you can skip this step.

4 Turn on the main power switch on the bottom of RoboVac.

5 Place the Charging Base on a level surface and against a wall.

Two identical diagrams showing a vertical structure with a checkmark and an X symbol, no text or labels present.

6 Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.

7 Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet

When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE

Line drawing of a device with a cable and connector (no text or symbols)

Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.

- Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.

Charge Your RoboVac

• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.

Line drawing of a vacuum cleaner next to a toilet, showing airflow direction (no text or symbols)

Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery's lifespan, recharge at least once every 6 months.

Use Your RoboVac with the EufyHome App

To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

• Your smartphone or tablet is connected to a Wi-Fi network.
• Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.4 (or above).
  • The 2.4GHz band wireless signal is enabled on your wireless router.
  • The Wi-Fi status light on RoboVac is slowly flashing blue.
• RoboVac is attached to the Charging Base to ensure it has enough power during setup.

1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
2. Open the app and create a user account.
3. Tap the "icon to add RoboVac to your EufyHome account
4. Follow the instructions in the app to set up the Wi-Fi connection.

- After connecting successfully, you can control RoboVac via the app.

- With the app, you can select a cleaning mode, set the time, schedule a clearing view the system status, receive notifications and access additional features.

Wi-Fi Status Light

	Slowly flashing blue Waiting for connection
	Rapidly flashing blue Connecting with your wireless router
	Solid blue Connected with your wireless router

If you have any problems during the Wi-Fi setup process, refer to the "Troubleshooting > Wi-Fi connection" section in this Manual.

- If RoboVac gets stuck in any space, lap Find My Robot in the app to find the machine.

Press and hold On RoboVac for 10 seconds to restore factory settings if necessary.

You will hear a voice prompt when the settings have been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EulyHome app to set up the Wi-Fi connection.

Schedule Cleaning

With the Euryl lome app, you can schedule RoboVac to start cleaning at a particular time.

You can set the time and customize the cleaning schedules from Sunday to Saturday on the EulyHome app. This function is available in the app only.

Start / Stop Cleaning

• Make sure the main power switch on the bottom of RoboVac is turned on before use.
• You can also start or stop cleaning via the Eufyl lome app.

Press 📁 RoboVac to start cleaning in Auto Mode.

Press Again to pause cleaning.

Select a Cleaning Mode

Auto cleaning

After startup, RoboVac moves from the Charging Base and automatically determines its cleaning route, following a bow-shaped cleaning method. When the entire clean is finished, RoboVac automatically returns to the Charging Base.

Pure diagram of magnetic field lines around a circular component (no text or symbols)

Press On RoboVac to start cleaning in Auto Mode.

• During cleaning, RoboVac will return to the Charging Base automatically if the battery level becomes low. Once recharged, RoboVac will resume to finish the remaining cleaning.
• By default, RoboVac starts in Auto cleaning mode when it is turned on.

Spot cleaning

You can select the Spot cleaning mode in the EuryHome app. In Spot mode, RoboVac intensively cleans a specific area for 2 minutes in a spiral pattern. Useful if there is a concentrated area of dust or debris.

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Select a Suction Power Level

In the EufyHome app, select a suction power level according to your needs:

• Standard (Default)
  • Max

When RoboVac starts cleaning the next time, it will clean according to the suction power level you previously selected.

Use Mopping System

• The mopping mode is not recommended when no one is at home.
• Only use the mopping mode on a floor without carpets.
- Remove the water tank when RoboVac is under charging or not in use.

1 Before mopping, install the waterproof pad under the Charging Base to protect the floor.

2 Wet the mopping cloth and wring it until it does not drip. Insert the cloth along the bracket slot and stick it firmly.

Illustration showing a hand holding a blade with arrows indicating direction (no text or symbols)

3 Open the water inlet cover to fill the water, then close the cover.

Line drawing of a faucet with handle and base (no text or symbols)

Do not use floor cleaner or detergent, which may block the filter elements.

4 Install the water tank into the bottom of RoboVac until a click is heard.

Line drawing of a vacuum cleaner with labeled part 'oufy' and side view showing internal components (no text beyond label)

The mapping mode is only intended for a clean floor without stubborn stains. To achieve a better mapping effect, it is recommended to clean the floor with RoboVac three times before installing the mapping module.

5 Select a cleaning mode to start cleaning.

- RoboVac automatically sweeps and mops in the selected mode.

6 When RoboVac finishes working and returns to the Charging Base, press the release button to remove the dust collector and the water tank.

Line drawing of a device with a lid labeled 'oxy' and a hand holding a small object (no text or symbols beyond label)

7 Remove the water tank and put the dust collector back into the main unit.

After mopping, remove the water tank, employ any remaining water and clean the mopping cloth to prevent the cloth becoming mildewed or producing peculiar smell. For how to clean and maintain the water tank, refer to the "Cleaning and Maintenance" section in this manual.

Use Your RoboVac with Amazon Alexa / the Google Assistant

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.

Currently this feature only supports English, German, French, and Spanish. You could check regularly if more languages are supported at https://www.eufyllife.com/support/.

Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure there is enough power.
  • RoboVac is connected with the EufyHome app.
• You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spo) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
  • The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or the Google Assistant

1. Open the Eufyl home app and find "Smart integrations" in the top left.
2. Follow the on-screen instructions to complete the setup.

For more information about now RoboVac works with Amazon Alexa / the Google Assistant, visit https://www.eufylife.com/support/ for details.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended cleaning/replacement frequency

RoboVac Part Cleaning Frequency Replacement Frequency
Dust Collector	After each use -
Filler	Once every week (twice a week if you have a pet)	Every 6 months or after every 50 rounds of clearing
Side Brushes Once	every month Every 3-6 months (or	when visibly worn)
Rubber Strip Once	every week Every 6 months (or when visibly worn)
Filler Elements -	Every 6 months (or when they become yellow)
Sensors	Once every month -
Charging Pins	Once every month -
Swivel Wheel	Once every month -
Mopping Cloth	After each use -
Water Tank	After each use -

Clean the Dust Collector and Filter

① Press the dust collector release button to pull the dust collector out.

Line drawing of a hand holding a small object next to a circular device with a lid (no text or symbols)

2 Open and empty the dus, collector

Technical line drawing of a mechanical component with a circular base and internal grid structure (no text or symbols)

3 Remove the filter.

Diagram showing a hand holding a battery plug and its internal structure, with an arrow pointing to a battery symbol (no text or labels present)

4 Rinse the dust collector and filter thoroughly with water.

Do not use a brush, hot water, or any detergent to clean the filler.

5 Air-dry the dust collector and filter completely before next use. You may change to use the other filter if the original one is not completely dry.

6 Place the filter back into the dust collector

Line drawing showing a hand holding a device with a right-hand side view (no text or symbols)

7 Push the dust collector back into the main unit.

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

1 Remove the side brushes.

Diagram of hands installing or adjusting a circular device component with arrows indicating assembly (no text or symbols present)

2 Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.
3 Use a cloth campered with warm water to remove dust from the brushes or to gently reshape them.

Line drawing of a hand using a tool to adjust or install electronic components on a circular device (no text or symbols)

Only use the side brushes when they are completely dry.

Replace the Side Brushes

The side brushes may become bent or damaged after being used for a period of time. Follow the instructions below to replace them.

• Pull off the old side brushes and snap the new ones into place.

Clean the Sensors and Charging Pins

To maintain the best performance, clean the drop sensors and charging pins regularly.
- Dust of the drop sensors and charging contact pins using a cloth or cleaning brush.

Technical line drawing of a vehicle head and rear-mounted device (no text or symbols)

Clean the Swivel Wheel

Hair or dust particles can easily gel entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

1 Remove the swivel wheel

2 Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
3 Reinstall the wheel and push in until it clicks into place.

Do not clean the swivel wheel with water.

Clean the Mopping Cloth and Water Tank

It is recommended to clean the mopping cloth and water tank after each use.

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    A["Hand with snowflake"] --> B["Water Tap"]
    B --> C["Sun"]
    C --> D["24h Clock with hour indicator"]

① After each use, remove the mopping cloth from the water tank.
② Rinse the mopping cloth and water tank thoroughly with water.
3 Air-dry the mopping cloth and water tank completely to avoid being mildewed or producing unpleasant smell.

Replace the Rubber Strip

① Turn over the main unit, and remove the screws.

Line drawing of a hand using a tool to adjust or install electronic components on a circular device (no text or symbols visible)

2 Remove the cover plate and then take out the rubber strip.

3 Install the new rubber strip in place.

4 Reinstall the cover plate and fix it with screws

Line drawing of a hand using a tool to adjust or install a circular component (no text or symbols visible)

Troubleshooting

Problems Solutions
RoboVac cannot be activated.	Make sure the main power switch is in the ON position.Make sure the battery is fully charged.If you still have inouble, turn off the main power switch and then turn it back on.
RoboVac stops working suddenly.	Check if RoboVac is trapped or stuck on an obstacle.Check if the battery level is too low.If you still have inouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
You cannot schedule cleanings.	Make sure the main power switch on the bottom of RoboVac is turned on.Make sure the scheduled time has been set correctly.Check if RoboVac's power is too low to start cleaning.Cleaning schedules are erased when RoboVac is powered off or when reset to factory default settings. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.
Suction power is weak.	Check if any obstructions are blocking the suction inlet.Emply the dust collector.Check if the filter is wet due to water or other liquid on the floor. Air-dry the filler completely before use.
RoboVac cannot be charged.	Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base or power adapter.Dust off the charging contact pins with a dry cloth.Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
RoboVac cannot return to the Charging Base.	Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of The Charging Base.When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.Clean the charging contact pins.
RoboVac's movements or travel path are abnormal.	Clean the sensors carefully with a dry cloth.Restart RoboVac by turning the power switch off and on.
Water does not come out during mopping.	Make sure there is enough water in the water tank.Check if the mopping module is correctly installed.Check if the water bullets are blocked. If yes, replace the filter elements.
Too much water comes out during mopping.	Make sure the water tank has been installed properly.Make sure the filter elements are correctly installed in place.
RoboVac's cleaning time becomes shorter or is less than 80 minutes.	Make sure RoboVac is fully charged (indicated by a solid blue LED light.) before cleaning.The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:Standard suction mode (on hardwood floors): approx. 80 minutes of cleaningMax suction mode (or medium-pile carpets): approx. 40 minutes of cleaningIf your cleaning time is much less than the time mentioned above, contact early customer service for help.
RoboVac cannot connect to a Wi-Fi network.	Make sure you entered the Wi-Fi password correctly.Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.Make sure your Wi-Fi router supports the 2.4GHz and 802.1lb/g/n bands; the 5GHz band is not supported.For details, refer to the "Troubleshooting > Wi-Fi connection" section in this manual.
You cannot control RoboVac with Amazon Alexa.	Check if there are any Internet connection problems.Check whether you have installed the Amazon Alexa app onto your smart device and enabled "Eufy lome - RoboVac" Skill in the Amazon Alexa app. For details, refer to the "Smart Integrations" page in the Eufy lome App.Make sure you have an EarlyHome account and have connected to RoboVac.Make sure you are using correct Alexa voice commands.

Problems Solutions

You cannot control RoboVac with the Google Assistant.

Check if there are any Internet connection problems.Check if you have installed the Google Home app onto your smart device and initiated the "FullyHome" action in the Google Home app. For details, refer to the "Smart Integrations" page in the FullyHome App.Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words "Ok Google".Repeat your question. Speak clearly to the Google Assistant.

Voice Alert

When an error or issue occurs, the red indicator on RoboVac will flash and you will near a specific voice prompt. Follow the voice prompt to solve the problem.

Voice Prompt Cause and Solution
Error 1: Front Bumper Stuck	Front bumper is stuck. Tap it repeatedly to remove any dust:If not, then move the device to a new position and try again.
Error 2: Wheel Stuck	Wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped cust. Move the device to a new position and try again.
Error 3: Side Brush Stuck Side	brush may be stuck. Please clean it and try again.
Error 5: Device Stuck or Trapped	Device is trapped. Clear any obstacles in the surrounding area and try again.
Error 6: Device Stuck or Trapped	Device may be suspended in air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the edge sensor and try again.
Error 7: Wheel Stuck Hanging	Wheels may be suspended in air. Move the device to a flat surface and a new position close to the original position then try again.
Error 8: Low Battery, Shutting Down	Low Battery; system will shut down. Charge the device and try again.
Error S1: Battery Error	- Open the battery compartment and check whether the battery is connected and restart the device- Battery Temperature may be too high or low; wait until the battery falls to normal temperatures before usage (0 °C - 40 °C / 32 °F to 104 °F)- If the issue persists, contact customer support for help
Error S2: Wheel Module Error	- Check whether the wheels are stuck or dust is trapped inside before restarting the device- If the issue persists, contact customer support for help
Error S3: Side Brush Error	- Check whether the side brush is stuck in an unknown object before restarting the device- If the issue persists, contact customer support for help
Error S4: Suction Fan Error	- Check whether the fan blades are stuck in an unknown object before restarting the device- Clean the dust bin and filler before restarting the device- If the issue persists, contact customer support for help

Error 4 is not mentioned as it does not apply to this model.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements.

Wi-Fi Setup Requirements

• RoboVac
RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on.
- Wi-Fi status light slowly flashes blue.
• Wi-Fi Network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.

You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.

• If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.
• When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
  When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
• The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers.

Network Security Requirement

- WPA and WPA2 using TKIP, PSK, AES/CCMF encryption.

Wi-Fi Channels

• The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
• Some countries outside North America can use spectrum channels higher than channel II. Refer to your local regulatory agency to determine which channels are accessible
• A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11.

If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the Eufy service center for help.

Wi-Fi Status Light	Cause Solutions
Solid blue	RoboVac has connected to your router, but cannot access the Internet.	Check if your router is connected to the Internet.Check with your Internet provider to see if there is any Internet connection problem.
Rapidly flashing blue	RoboVac cannot connect to your wireless router.	Check if you have modified your network name and password.Reset Wi-Fi connection if necessary.Refer to the "Use Your RoboVac with the EufyHome App >Restore Factory Settings" section in this manual.
Slowly flashing blueOff	Wi-Fi connection is reset or has not been set up before.RoboVac is turned offRoboVac's power level is low.RoboVac is in Sleep mode.	Set up Wi-Fi connection with RoboVac.Refer to the "Use Your RoboVac with the EufyHome App" section in this manual.Reset Wi-Fi connection if necessary.Refer to the "Use Your RoboVac with the EufyHome App >Restore Factory Settings" section in this manual.Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on.

Specifications

	Input	19 V=6 A
	Battery Voltage	14.4 V=
	Power Consumption 40 W
	Battery Type	14.4 V=Li-ion 2600 mAh
	Dust Collector Capacity	450 mi
	Water Tank Capacity 130 ml
	Charging Time 300 - 360 mins
	Input	19 V=6 A
	Output	19 V=6 A

Customer Service

For FAQs and more information, please visit www.eufylife.com.

Email: [e-mail]

Live Chat: www.eufyllife.com

Customer service hotline:

(US) [phone] Mon-Fri 9:00am - 5:00pm (PT)	(中国) [phone] 周一呈周五 9:00 - 17:30
(UK) +44 (D) 1604 936200 Mon-Fri 6:00 - 11:00 (GMT)	(日本) [phone] 月-金 9:00 - 17:00
(DE) +49 (D) 69 9579 7960 Mo-Fri 6:00 - 11:00

@EufyOfficial @EufyOfficial @EufyOfficial @EufyOfficial

Anker Innovations Limited

Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong