Cocos - Heating WANDERS - Free user manual and instructions

Frequently Asked Questions - Cocos WANDERS

USER MANUAL Cocos WANDERS

Users guide and installation manual 16

Replacing the batteries of the remote 18

Replacing the batteries of the receiver 18

Setting the remote control handset 18

Setting the time 18
Switching from ^ C / 24 -hour to 巧 F / 12 -hour indication 19
Possible settings 19
Setting the temperature 19
Setting the timer function 19

Operation (remote control) 19

Igniting the fire 19
Possible error messages 19
Setting the height of the flames 20
Switching off the appliance 20
Failure 20

Control (manual control) 20

Using the hearth for the first time 21

Maintenance 22

Small maintenance 22
Annual maintenance 22

Safety 22

Possible error messages 22

Guarantee 23

Installation instructions for Cocos and Cocos tunnel 24

Placing 24
Insulation 24

Gas connection 24

Placing the concentric channel system 25

Instructions for placing the outflow 25
Placing possibilities for the pipe system 25
Wall outlet 26
Roof outlet 27
Placing the pipe system first and then placing the hearth 27

Opening the door 27

Placing the hearth 27

Mounting the collar shaft 28

Placing the log set 28

Electrical circuit 60

Gasblock 61

Technical drawings 62

Gas details 64

Notes 65

Dear Client,

Congratulations on your new WANDERS gas fireplace. It will be a comfortable source of heat to enjoy for many years on end.

Your gas hearth is fitted with a so-called closed system double-walled flue. The flue gases are directly discharged through the inner flue. The outer pipe extracts fresh air which produces beautiful and evenly burning flames. In principle, your gas unit can be installed in all kinds of spaces, even in rooms without any ventilation or with mechanical ventilation.

When designing this fireplace we took particular care of the ease of use, the safety and the design. Your gas unit is developed and produced at our own factory in Netterden (the Netherlands) and is for the greater part handmade. Only the best materials are used for the construction and comply with current international standards. This will guarantee that your hearth has a long life.

The first part of this user's guide gives you tips and directions about how to use your gas fireplace correctly and safely. The second part of the manual contains the installation instructions and the technical specifications of the gas unit. They are of particular importance to the installer.

We advise you to read this manual thoroughly before using your new gas fireplace and to keep the manual in a handy place. Your installer may need the manual for the yearly maintenance of your fireplace.

We wish you much warmth with your new fireplace!

The WANDERS team

• Do not use the appliance without glass.
• Do not put flammable substances on the ceramic wood log set
• Do not place highly flammable materials like nylon clothes of flammable fluids in the neighbourhood of the appliance.
• This appliance is not meant for operation by persons (including children) with limited physical or intellectual faculties, or by persons who are unfamiliar with the operation of gas appliances. Always ensure that they are supervised when near the appliance.
  Use a fire-screen to avoid burning and to protect the above-mentioned children and persons.
  The appliance is secured by a thermocouple interrupter to prevent gas from escaping the mainburner.
  The appliance must be mounted and connected as a 'closed unit' by an acknowledge installer in accordance with the installation instructions and national and currently applicable local regulations

General

It is common practice for the dealer where you purchased your gas fireplace to take also care of installing it and connecting it to the gas mains. If this is not the case, please ensure that the installation is done by a certified installer. Connecting gas devices by unqualified persons is prohibited, in which case we cannot give any guarantee that your gas hearth is functioning properly.

Batteries

The batteries of the remote handset and the receiver will last for about one year. We recommend that you use alkaline batteries.

You need to replace them when the LED of the remote set becomes dimmer and the word "BATT" appears in the display. The receiver will warn you if it's batteries need to be exchanged. You'll hear, during ignition, a beep for 0.8 seconds followed by 0,2 seconds silence.

Replacing the batteries of the remote

Open the lid in the backside cover. Gently remove the 9V block battery and disconnect it from the contact holder. Avoid pulling the cable. Connect the new battery, replace the set, and close the lid.

Replacing the batteries of the receiver

Gently pull the whole receiver from the holder behind the cover frame. Slide the lid open and place 4 new 1.5V batteries (type LR6 of AA). Ensure that you place the batteries into the receiver correctly. Then place the receiver again in the fireplace.

Setting the remote control handset

Once the batteries are placed, you need to set the electronic code (only when using it for the first time). Press the reset button on the receiver until you hear 2 acoustic signs, and then release the reset button. Then press the small flame button ② within 20 seconds until you hear a long acoustic signal to confirm that the code has been set.

Setting the time

• Press the big-flame button ① and the small-flame button ② simultaneously, and the display will show short flashes to indicate that you are in the set mode.
• When in the set mode, press the big-flame button ① to set the hours, and press the small-flame button ② to set the minutes.
  Wait or press the OFF button ③ to return to manual control.

Switching from ^ C / 24 -hour to F/12-hour indication

• Press the OFF button ③ and the small flame button ② simultaneously (2 sec) to switch from ^ (and the 12-hour indication) to the ^ C (and the 24-hour indication), and vice versa.

Possible settings

• By pressing the SET button ④ you can switch quickly between MAN day temperature night temperature timer MAN.
• MAN: this setting allows you to turn the flames manually higher or lower with the big-flame button ① or the small-flame button ②.
• Day temperature (丰) : this mode allows you to set the desired daytime temperature; the remote control set will function as a thermostat.
  Night temperature (C): this mode allows you to set the desired night temperature.
• TIMER: this mode allows you to preset 2 switch-on and 2 switch-off times per 24 hours. If the night setting is on - - -, the stove will burn on the pilot flame.

Setting the temperature

• Select the day temperature or night temperature by briefly pressing SET button ④.
  Now press SET button ④ longer until the display starts flashing.
• Preset the temperature with buttons ① or ② (5 ^ C is the minimum day temperature).
  Wait or press OFF button ③ to switch back to the thermostat-controlled system.
  In order to save the batteries you are advised to reset the night-temperature until the display shows the '--' signal.

Setting the timer function

• Select the timer function by briefly pressing SET button ④ a few times.
  Now press the SET button ④ longer until P1 (丰) starts flashing.
• Set the hours with button ① and the minutes with button ②.
• Briefly press SET button ④ for the next timing.
  Once all 4 timings have been set, press OFF button ③ to end the presetting.

Operation (remote control)

Igniting the fire

• Open the gas turncock that is fixed in the gas pipe leading to the stove.
• Press "O I" switch ⑤ on the gas control block in the "I" position.
• Turn control button ⑥ on the gas control block to the ON position.
• Simultaneously press buttons ③ and ① on the handset. A short acoustic signal indicates the start, and is followed by short acoustic signals (0.2 sec/signal, 1Hz.) until the pilot flame and the chief burner are ignited. After the main burner has lit, the flame height will automatically go to the maximum position.

Possible error messages

• Long signals (0.8 sec. signal with 0.2 sec. interval) during lighting : batteries of the receiver are almost empty. (After hearing this signal, you can switch on the appliance for about another 10 times.)
• 5 seconds continuous signal : error message. One of the cables may not be connected, or the "O I" switch is not in the "I" position.
• 5 short signals (0.2 sec. signal with 0.2 sec. interval) : ignition of the pilot flame and the main burner has failed. Possible cause: air in the pilot burner pipe.

Important: If the pilot flame has gone out you must wait at least 5 MINUTES before repeating the above-mentioned steps.

Setting the height of the flames

After igniting the burner, the height of the flames will automatically reach the maximum position.
Press button ② continuously to lower the flames and to switch off the burner (putting the fire out:"STAND BY"). Press button ② briefly to gradually lower the flames.
- Press button ① to increase the flame height. Briefly press button ① to gradually increase the flames.

Switching off the appliance

Press button ② to lower the flames and to switch off the burner.
- Then press "OFF" button ③ to switch off the entire unit, including the pilot flame.
If the appliance is not used for a longer period it is advisable that you turn off the gas valve in the gas pipe.

Important: if the pilot flame has gone out for whatever reason, you must wait at least 5 MINUTES before lighting the pilot flame again.

Failure

If it looks as if the signals of the remote control are not properly received by the stove (receiver), it may be caused by:

Empty batteries: change the batteries.
An electronic problem; solve it by pressing the "RESET" button on the receiver.
If the appliance often switches off you should contact your installer.

Control (manual control)

If the batteries are due for replacement or if the receiver is defect, you can also operate the hearth by hand. To do so, you need to disconnect the ignition (piezo) cable of the receiver and slide it gently onto the piezo connection of the gas control block.

Lighting the fire and putting it out

1. Open the gas stopcock which is mounted in the gas pipe leading to the appliance.
2. Press "O I" switch ⑤ on the gas control block in the "I" position.
3. Turn motor switch ⑦ on the gas control block all the way to the right. The switch will make a ticking sound.
4. Turn operating switch ⑥ on the gas control block in the MAN position: an orifice ⑧ becomes visible.
5. Push the metal pin in the orifice with something like a small pen. The gas will now flow to the pilot.
6. While keeping the metal pin pressed in, press the (square) ignition fuse ⑨ (next to the "O I" switch) to ignite the pilot flame. Look through the glass to see whether the pilot flame is burning.
7. If the pilot flame is burning, keep the metal pin pressed for another 10 seconds and then release it. If the pilot flame dies, wait for another 5 minutes before repeating the above steps.
8. Turn operation knob ⑥ to the "ON" position.
9. Turn motor switch ⑦ to the left to ignite the burner and to select the height of the flames.
10. Turn motor switch ⑦ all the way to the right to put out the fire; the pilot flame will keep burning.
11. If you want to put out the pilot flame as well, turn "O I" switch ⑤ to the "O" position.
12. Close the gas tap.

Using the hearth for the first time

When you light your gas hearth for the first time, the hearth must 'anneal'. The unit has a heat-resistant lacquer which must still burn in. Though this may give an unpleasant smell, it is otherwise harmless. It is advisable to burn the stove at its highest position for about three hours while airing the room well.

Discolouration of walls, ceilings and grates

After lighting your hearth, the walls, ceilings and grates may show some discolouration. This is caused by the dust particles that burn in the convection cover. This is a natural process for which WANDERS cannot be held responsible. To minimize discolouring we refer to the advice given for atmospheric hearths. Your installer can give you more information about this.

Some deposit may form on the ceramic glass of the door of the hearth. You can easily remove this deposit with a damp cloth when the glass is cold. If necessary you can use a special cleansing agent for ceramic rings. Page 27 shows you how to remove the glass.

Watch out for finger marks!

Make sure to leave no finger marks on the cleaned glass pane when you close the hearth door. Finger marks leave stains which will burn in the glass.

When you ignite the hearth for the first time, the hearth calculates how much time is needed to reach the preset temperature. On this basis, the hearth selects the most efficient way to heat the room.

Ensure that no logs are placed in front of the pilot flame. The gas must be able to flow unobstructed to the main burner. The main burner is located underneath the log set. See page 29 for placing the ceramic log set properly.

It is advisable to keep the pilot flame alight in heating season to prevent condensation and possible calcification on the inside of the door.

Newly-built house or recently renovated?

It is advisable to wait six weeks before lighting the hearth in a newly-built house that has recently been delivered, or in a space that has recently been drastically renovated. The walls and ceilings still contain gases, softeners and moist from plasterwork or paint. The warm air-streams may discolour the dust particles in the space which may stick to walls and ceilings. When the moist in the walls and ceilings warm up it may also cause yellowish stains.

Maintenance

Small maintenance

Avoid the air in your room to be filled with dust particles from tabacos smoke, candles and oil lamps. These particles, when burned near the appliance may settle as discollration on the walls and ceiling. Ventilate the room where the appliance is installed as much as possible. Remove any dirt and dust with a vacuum cleaner. Clean the outside only when the hearth is cold. If coffee or something else has spilt on the ornamental moulding while the hearth is burning, turn the unit off immediately. When the hearth has cooled off, you can remove any stains with a damp cloth.

Do not use any aggressive cleaning agents or abrasives and do not apply any stove polish.

Annual maintenance

Your gas hearth needs to be checked and maintained by a certified installer at least once a year. He will check the following:

The air-tightness of the exhaust pipes for gas and fumes and the combustion air supply pipe.
- The proper functioning of the gas control block, the thermocouple interrupter (a safety measure against unexpected outflow of gas) and the ignition of the main burner.
- The entire pipe system, including the exterior wall or roof duct and the external outlet.
Inspection of possible wear and tear of the sealing of the doors and glass panes.
The following components will be cleaned: the main burner, the pilot light, the flue tube and the supply of combustion air. Any dust collected in the hearth can be removed with a vacuum cleaner.

Safety

A WANDERS source of heat is more than just a stove in your room; the flue and the exterior wall and/or roof duct are also part of the heating system. Only when your gas hearth is installed with the concentric flue designed by WANDERS can we guarantee that your hearth is burning safely.

Every gas hearth by WANDERS is installed with a thermocouple interrupter. This will prevent unexpected gas flow if the pilot light has gone out.

Here are some recommendations for safely using your gas stove:

Only use your gas hearth if it is properly closed. If the glass is broken, you must not use the fireplace.
- Prevent small children or the infirm from getting too close to a burning stove and do not leave them alone in the room when the stove is burning. You could use a fire-screen.
- Put the ignition knob on the 'small flame' symbol to put the remote control out of operation while the pilot flame stays alight. This will ensure that no one can accidentally put the hearth higher or lower.
- Never allow children to play with the remote handset.
- Do not pour or put combustible liquids and materials on the log set, as it may damage the fireplace beyond repair.
- Do not place any combustible materials, such as curtains, close to the fireplace. A minimum distance of 1.5 metres is required.
The gas hearth must be repaired with original parts only, and by a certified installer.
If for any reason the pilot light goes out, you must wait 5 minutes before igniting the hearth again.

Possible error messages

If your gas hearth does not function as planned you must contact the seller of your gas hearth or a certified installer. If the pilot flame does not ignite, you can take action yourself.

• Check whether the gas supply is open. If you are unable to detect it please contact your supplier.
  A possible cause is air in the pilot duct. Wait for five minutes and re-ignite the hearth. If this fails again you should contact a certified installer.

Guarantee

WANDERS Metaalwerken B.V. in Netterden, the Netherlands, gives a one-year guarantee for your built-in gas fireplace after the purchase date, provided that the fireplace is properly installed and used in accordance with the instructions in this manual. The guarantee includes all defects which can be reduced to flaws in material and construction, in which case you will receive the new parts free of charge. Labour costs or other expenses are not covered by the guarantee. You can send defect parts (carriage paid) to WANDERS Metaalproducten B.V., Amtweg 4, 7077 AL in Netterden [The Netherlands].

The guarantee does not include: failure due to improper use; non-compliance with the installation and operating instructions; installation by a non-certified installer; negligence of the apparatus and converting the hearth to be fired with another kind of gas.

WANDERS cannot be held responsible for any cracks in stuccoed walls or discolouration of walls, ceilings and/ or grates after burning the fireplace. Discolouration is caused by dust particles burning in the convection cover. To reduce the chance of cracks in stucco and to minimize discolouration we refer to the advice given for decorative hearths. Your installer can give you more information.

Wanders advises to use fireplace aeration for built-in and recessed fireplaces.

Any complaints will be dealt with after the sales firm, the installer or the gas company has filed a complaint and sent a copy of the purchase receipt with purchase date. Any repairs do not entitle you to extend the guarantee term. All consequential damages or loss are excluded.

Installation instructions for Cocos and Cocos tunnel

Your gas hearth must only be installed by a certified installer in combination with WANDERS' concentric pipe system. Only then will the hearth be approved according to the European CE standard for gas appliances. We will not give any guarantees if the gas stove is fitted and/or installed in an incomplete or improper manner. The pipe system consists of an inner pipe with a diameter of 100 millimetres and an outer pipe with a diameter of 150 millimetres. The fumes will be extracted from the stove through natural draft using the 100mm innerpipe, while the outer 150mm pipe supplies the fresh combustionair.

The appliance may only be installed and connected by a certified installer in accordance with the standard gas installation instructions and the installation requirements mentioned below. Furthermore, the national and local rules and regulations on placing and using closed gas appliances shall be applicable. Only a certified installer has the authority to change the setting values (in accordance with the requirements) and to carry out any other adjustments.

Before installing the appliance, the installer must check whether the information on the type tag of the fireplace corresponds with the gas type and gas pressure to which the appliance is connected. If it does not match, you are not allowed to connect the gas hearth.

Placing

The gas hearth was designed to be built into a newly-built fireplace made of incombustible material. If there are any flammable materials behind or along the gas stove, you will have to place fireproof sheets.

The gas fireplace can be placed in a crack-free and/or mechanically ventilated home without difficulty. There is no need for extra ventilation for combustion or for a smoke and fire vent. Waste gases are discharged by natural draught via the inner pipe into the open. The oxygen needed for burning the fire is supplied from the space between the pipes. This is the reason that no insulation must be placed between the inner and outer pipe.

Insulation

Due to the high temperatures of the exterior walls (up to approximately 150^ or 300^ ) it is prohibited to have or to place any combustible materials close to the channel system. The entire concentric pipe system should be encased with fireproof material from the place where it is out of sight up to the outlet in the exterior wall. Ventilate the encased concentric pipe system by placing a grate near the floor and the ceiling on every floor. Use universal wall clips with a diameter of 150mm for anchoring the concentric pipe system.

If an existing chimney is used, first make sure whether the chimney is sufficiently insulated and is wide enough to accommodate the concentric pipe system. If the chimney was previously used as a wood-burning or coal-fired stove, it must first be professionally cleaned. You must use special WANDERS connecting sets for connecting a gas hearth to an existing chimney.

Gas connection

• A cover frame for mounting the receiver and gasblock is delivered with the appliance.
• Place the cover frame to the right or left of the appliance.
  Use a feed pipe with an approved G3/8" stop cock with coupling.
• De-aerate the supply pipe before fitting and fastening the appliance.
• Avoid tension on the operating valve and pipes to avoid gas leakage.
• Check if the connection is gastight.
• Make sure the pilot and the burner pipes are not damaged during installation

Placing the concentric channel system

The appliance is approved according to the European CE regulations for gas appliances with the WANDERS concentric flue systems (Ø 100 / 150 mm) and are to be used only in that combination. The warranty will be partly or entirely invalid if another system is used during installation. The WANDERS concentric system (Ø 100 / 150 mm) can be used with existing situations or newly built situations.

Instructions for placing the outflow

The outflow of the pipe system can be placed on top of the roof or against the side wall of the house.

Outflow on top of the roof

When placing the outflow on top of the roof, make sure that there is a distance of at least 50~cm between the outflow and the edges of the roof, with the exception of a possible existing ridge. You must also take the place of the outflow into account in relation to the existing ventilation openings, movable windows and combustion air supply provisions. Please consult the national and local requirements.

Outflow into the wall

When placing the outflow into the side wall, make sure that there is distance of at least 50~cm between the outflow and the corners of the building, eaves, gutters, balconies and etceteras. You need not have this distance when the outflow runs to at least the front side of the overhanging part.

You must also take into consideration the place of the outflow in relation to the existing ventilation openings, movable windows and combustion air supply provisions. Please consult the national and local requirements.

Placing possibilities for the pipe system

The total length of the pipe system must never be more than 10 metres excluding the passage through the wall and the outflow. The maximum horizontal length is 3 metres. A 90^ square angle counts as a length of 2 metres. A 45^ turn counts as a length of 1 metre.

For the combined flue tube and combustion air supply you must apply one of the following set-up possibilities of the WANDERS concentric pipe systems: with wall duct, with roof duct, or with roof duct with bend.

Because of the high outer temperatures of the flue system (around ± 150^ ) it's not allowed to use flammable materials near the flue system. Therefore it is advised to surround the flue system, on locations where it is not in direct view, with non-flammable materials. Make sure this construction is sufficiently ventilated (per floor) by installing ventilation grids near the floor and the ceiling.

It's not allowed to insulate the concentric flue system.

Use universal wall brackets of 150mm to attach the surround of the concentric flue system to any construction.

Select one of the connection possibilities. Then build up the first metre of concentric pipe from the counterpart in the appliance. If you can see the blue rubber ring in the pipe from above, you will know that the assembly is correct. Keep a distance of at least 5 centimetres between the outer wall of the concentric pipe and the ceiling. Always start with 1 meter vertical.

Pay special attention to proper installing when, due to circumstances, a part of the double-walled pipe system must be built in.

Gastype A (min.-max.) B (min - max.) Collar shaft Gastype A
Nat. gas LPG Butane	1,0 - 3,0 m 0	0,5 m Ø 70 mm
Nat. gas LPG Butane	1,2 - 3,0 m 1,0	- 3,0 m NO
all dimensions are exclusive the length of the wall outlet all c

1. - max) Collar shaft
Nat. gas LPG Butane	5,0 - 10,0 m Ø	50 mm	Ø 50 mm Ø 50 mm
Nat. gas LPG Butane	1,0 - 5,0 m Ø	70 mm	Ø 70 mm Ø 70 mm
ensions are exclusive the length of the roof outlet

Gastype B	(min. - max.)	A1 (min. - max.)	A1 + A2 (min. - max.)	Collar shaft
Nat. gas LPG Butane	1 - 3 m 1	- 10 m 1 - 1	10 m NO	NO NO
(A1 + A2 : B) : 1 Proportion vertical: horizontal (or 45° up) is always at least 2 : 1
all dimensions are exclusive the length of the roof outlet

Wall outlet

Always allow one metre vertical before passing through the outer wall.
The maximum length for a horizontal segment is 3 metres.
Determine the location of the appliance and the exterior wall duct.
Make an opening of 160mm for the wall duct.
- Connect the wall duct vertically with a curve to the mouth of the appliance, push them firmly together and place the clip binding. The blue rubber ring ensures sufficient sealing of the outlet of the flue gas system.
If the appliance is placed more than 1 meter from the outside wall, place the first meter on top the appliance, then the elbow followed by the wall outlet. Finally make sure the construction is gastight.

Roof outlet

The roof outlet may pass through any point of the roof, with a bend to the ridge, if so desired. The roof outlet is supplied with a universally adjustable plate for a sloped roof, or with an adhesive plate for a flat roof.

• Determine the location of the hearth and the roof outlet.
  Make an opening of 160 mm.
• Connect the pipes vertically to the outlet of the hearth, press it in place and secure it with the clip.
• Determine the length of the pipes you need, and ensure that the adhesive strip or the universal tile is properly linked up with the roof.
• Saw the outer pipe off to measure and link the roof outlet to the concentric pipes.

Placing the pipe system first and then placing the hearth

You can also place the concentric pipe system before placing the appliance. In such case, ensure that you make the connection with the appliance with an extendable pipe.

Opening the door

• Remove the covering ring.
• Remove the upper two glass strips (make sure the glass doesn't tip forward).
  Loosen the lower two glass strips.
• Remove the glass carefully.

Watch out for finger marks!

Make sure to leave no finger marks on the cleaned glass pane when you close the hearth door. Finger marks leave stains which will burn in the glass.

Placing the hearth

WANDERS recommends fireplace aeration for all built-in hearths.

The appliance must be built into a fireplace made of fireproof material. If there are any flammable materials behind or along the gas stove, you must place fireproof sheets.

The fireplace must have convection grates on the underside and the upper side as shown on the image below.

• The minimum distance from the appliance to the rear wall must be 10cm . The minimum distance on the left and right sides of the stove must also be 10cm .
  The appliance must be placed on a floor that is solid enough to hold it.
  It is forbidden use and/or to place flammable materials, such as curtains, in the vicinity of the appliance; it is safe to keep them at a distance of at least 1.5m.

Mounting the collar shaft

Depending on the length and the form of the concentric duct system 100 - 150mm and the outlet construction, you must mount a collar shaft with a diameter of 50mm, 70mm or 80mm according to the tables on page 26. The standard passage for flue gases is 100mm on the upper side of the combustion chamber.

Ensure that the collar shaft is properly fitted. Fitting the collar shaft incorrectly may cause defects to the appliance.

Placing the log set

Be sure to place the logs exactly as shown in the example.

The log set can be placed in the appliance after removing the front glass as shown on 27. Place the log set of 8 pieces according to the directions and as show on the following images.

• Place the log in the back.
• Place the "glowing wool" on the main burner.
• Place the following logs as shown on the images.
  After all the logs are in place the decorative pieces of bark (do not place these on the main burner)
  Replace the glass.

Please make sure not to touch the glass with your fingers when you replace it. Finger marks burn in the glass.

Be sure that the door is correctly replaced and closed before igniting the hearth.

Avoid putting a log in front of the pilot flame as this will prevent the main burner from igniting and may result in the accumulation of unburned gases in the hearth. If this happens, you must put off the pilot flame and contact your installer.

It is prohibited to add any extra ceramic (wooden) logs or other materials to the log set. Using vermiculite granules is prohibited (propane). It will prevent the hearth from working properly and can damage the hearth beyond repair. It is strongly recommended that you replace the ceramic wooden logs only by the same kind of logs produced by WANDERS.

Généralités 32

Piles 32

Chere cliente, cher client,

Before installing the appliance, the installer must check whether the information on the type tag of the fireplace corresponds with the gas type and gas pressure to which the appliance is connected. If it does not match, it is not allowed to connect the gas unit.

please enclose copy of proof of purchase

The guarantee includes all defects which can be reduced to flaws in material and construction, in which case you will receive the new parts free of charge. Labour costs or other expenses are not covered by the guarantee. You can send defect parts (shipping paid) to WANDERS Metaalproducten B.V., Antweg 4, 7077 AL in Netterden [The Netherlands].

Before installing your stove you must check if there is any visible damage to the unit. If there is, do not accept the unit and contact your supplier.

The guarantee does not include: the glass, failure due to improper use; non-compliance with the national regulations and enclosed installation and operating instructions; installation by an installer of dealer who is not acknowledged by WANDERS, negligence of the unit and change of owner. The guarantee is also disclaimed when a wrong fuel is used.

WANDERS disclaims responsibility for any cracks in stuccoed walls or discolouration of walls, ceilings and/ or grates after burning the fireplace. Discolouration can be caused when dust particles burn in the convection cover. To minimize the chance of cracks in stucco and discolouration we refer to the advice given for decorative hearths. Your installer can give you more information.

Any complaints will be dealt with after the sales firm, the installer has filed a complaint and sent a copy of the purchase receipt with purchase date. Any repairs do not entitle you to extend the guarantee term.

All consequential damages or loss are excluded.