Canvio Premium - External hard drive TOSHIBA - Free user manual and instructions

USER MANUAL Canvio Premium TOSHIBA

System Requirements 4

Installing the drive.... 4

Connecting the drive to your computer.... 5

Dismount and disconnect the drive 5

Further Advise 6

Frequently Asked Questions 6

Troubleshooting....7

TOSHIBA Support 8

Regulatory statements....9

Introduction

Thank you for choosing our TOSHIBA Canvio Premium Hard Drive.

Please read this User's Manual carefully, as it contains all relevant information for installation, usage and maintenance of the drive, as well as security and safety advice.

In case it does not behave as expected, please refer to the “Frequently Asked Questions” section at the end of this manual.

Check the Components

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Canvio Premium (including User's Manual and Instruction Manual for Safety and Comfort)

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USB 3.0 Micro-B Cable

USB Type-C adapter

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Pouch

Support document

This User's Manual is uploaded on the drive itself. We recommend to backup the User's Manual onto a CD or your local hard drive, directly after the drive being installed.

Please refer to "Instruction Manual for Safety and Comfort" that is preloaded in this External HDD.

System Requirements

Windows ^® 10, Windows 8.1, Windows ^® 7
OS X 10.11, 10.10, 10.9, 10.8 with included NTFS driver for Mac This drive is formatted in NTFS for Windows®. In case for use with both Windows® PC and Mac, by installing “Tuxera NTFS for Mac” on Mac, user can read and write data to both Windows® PC and Mac. But in this case, user cannot use the Time Machine function of OS X. (Canvio Premium for Mac is formatted in HFS+.)
■ One free port of USB 3.0 or USB 2.0

NOTE

USB 3.0 is backward compatible with USB 2.0.

Installing the drive

Some information about bus-powered operation and the supplied USB cable:

• Your drive is bus-powered. Therefore, there is no need to connect an external power supply as all needed current will be supplied by the connected USB port(s). If the drive is not provided with enough power, it will not operate.
  ■ Passive USB hubs or USB connectors like keyboards, mice or similar products cannot be used or connected to the drive.
  ■ Make sure that the connectors will be inserted correctly.
• Never use pressure for connecting the cables. Check the polarity before connecting!

Connecting the drive to your computer

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

1. USB 3.0 Micro-B connector 3. USB 3.0 host

backward compatible to USB 2.0

1. USB 3.0 Standard-A connector

2. With your computer powered on and fully booted up, plug the USB 3.0 Standard-A connector into a USB port of your host system, or an active USB HUB.

NOTE

You may need USB 3.0 Express Card Host Controller for your computer if the computer doesn't have USB 3.0 port. You also can connect the device to USB 2.0 port of your computer, However the transfer rate will be downgraded to that of USB 2.0.

1. Now, plug the USB 3.0 micro-B connector into the corresponding port of the drive itself.

Immediately,

■ the Power/Data indicator light will illuminate
■ the drive will power up
the drive should mount and a new drive icon should appear in "My Computer"

Dismount and disconnect the drive

It is strongly recommended not to unplug the drive by just unplugging the cable connection as it may be that data is written to the drive at that time.

Such data will be lost and the drive may be damaged physically!

Please follow the steps below for a safe dismount of the drive (Windows ^® ).

1. Click the "Hardware and Eject Media – icon"

A pop-up message box will appear listing the external devices connected to your computer.

1. Select the TOSHIBA drive to eject.

After a few seconds, you will get the notification that it is now safe to remove the device.

1. Click "OK" and you can unplug the drive now.

Cleaning the drive case / enclosure

Before cleaning the drive, make sure that it's physically disconnected from the computer. We suggest to use standard products for cleaning it and to make sure that possible remaining liquid on the surface will be wiped off.

Further Advise

For any further action of normal operation such as renaming the drive, backup data, or file management, we suggest to read your operation system user's manual.

Also for maintenance tasks such as defragmenting and optimisation we suggest to refer to the operating system user's manual.

We also strongly suggest having anti-virus software installed to protect your data against intended damage caused by virus or trojan programs.

Frequently Asked Questions

Q: Do I need to format my drive after installation?

A: This drive is formatted by NTFS for Windows®. In case for use both Windows® PC and Mac, by installing “Tuxera NTFS for Mac” to Mac, user can read and write data both Windows® PC and Mac. But in this case, user cannot use the Time Machine function of OS X. (Canvio Premium for Mac is formatted in HFS+.)

Q: Do I need USB drivers for Windows®?

A: No, they are already available with your operating system.

Q: Can I boot my system from the drive?

A: No, because Windows ^® does not support booting from external hard drives.

Q: Why doesn't the drive need a fan?

A: The drives are designed to have optimal heat dissipation, and therefore no fan is required. This results in a near silent operation.

Q: Why is the capacity of my drive (as shown in Windows®) lower than the drives actual stated capacity?

A: This difference can be explained because of the different methods of calculating the capacity.

Hard drive manufacturers calculate on the decimal system, while the operating system calculates in the binary system.

Example decimal:

$$ 1 \mathrm{TB} = 1, 0 0 0 \mathrm{GB} $$

$$ 1 \mathrm{GB} = 1, 0 0 0 \mathrm{MB} = 1, 0 0 0, 0 0 0 \mathrm{KB} = 1, 0 0 0, 0 0 0, 0 0 0 \text { bytes } $$

Example binary:

$$ 1 \mathrm{GB} = 1, 0 2 4 \mathrm{MB} = 1, 0 4 8, 5 7 6 \mathrm{KB} = 1, 0 7 3, 7 4 1, 8 2 4 \text { bytes } $$

As a result, a 1TB (decimal) hard disk appears in Windows to have just 931GB (binary).

Q: Can I use my drive to copy an operating system from one computer to another?

A: No, you must follow the operating system supplier instructions for installation. A simple copy does not work.

Q: Does Toshiba offer a data recovery services?

A: Yes, Toshiba offers a Data Recovery Service for external hard drives. Please check our website www.toshiba-europe.com/services for further information about this service.

Troubleshooting

My computer does not recognize the disk drive at all.

■ Make sure all of your connections are secure.

If your drive is connected via a USB hub, make sure that it has its own power supply.

If using an add-on card, make sure it is working properly and update the software/firmware.

Is it dangerous if the drive feels warm whilst in operation?

A: This is normal, and therefore not dangerous.

The drive gives me a "Device cannot start."

A: Two possible reasons. It is either a power problem and you should check the connections, or the drive has a malfunction and requires service.

I cannot see my drive in "My Computer", but it does appear in the Device Manager.

A: Follow these instructions:

1. Right-click "My Computer".
2. Select "Manage" in the pop-up menu.
3. Select "Disk Management".
   You should see a list of available storage devices.
4. Check whether your drive is listed.
5. Right-click the right hand box and select "Delete Partition" in the pop-up menu.
6. Right-click the box and select "Create New Partition" in the pop-up menu.
7. Then select "Primary Partition" in the partition wizard window. Click next.
8. A drive letter will be displayed, which you can change. Click next.
9. Confirm to format the drive.

NOTE

When you format the drive all the data on your drive will be deleted.

As I try to format the drive, I receive the message "Could not complete format".

A: This can be caused by formatting the drive with FAT file system. Try "NTFS" file system. This should solve the problem.

TOSHIBA Support

Need help?

Please contact TOSHIBA's hard drive and storage products support page: www.toshiba.eu/externalstorage/support

For warranty claims, please check: computers.toshiba.eu/options-warranty

Regulatory statements

CE Compliance

This product is CE marked in accordance with the requirements of the applicable EU Directives. Responsible for CE marking is Toshiba Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. A copy of the official Declaration of Conformity can be obtained from following website: http://epps.toshiba-teg.com.

Working Environment

The Electromagnetic Compliance (EMC) of this product has been verified typically for this product category for a so called Residential, Commercial & Light Industry Environment. Any other working environment has not been verified by Toshiba and the use of this product in these working environments is maybe restricted or cannot be recommended. Possible consequences of the use of this product in non verified working environments can be: Disturbances of other products or of this product in the nearby surrounding area with temporarily malfunction or data loss/corruption as result. Example of non verified working environments and related advices:

Industrial environment (e.g. where 3-phase 380V mains is being used mainly): Danger of disturbances of this product due to possible strong electromagnetic fields especially near to big machinery or power units.
■ Medical environment: The compliance to the Medical Product Directive has not been verified by Toshiba, therefore this product cannot be used as a medical product without further verification. The use in usual office environments e.g. in hospitals should be no problem if there is no restriction by the responsible administration.
■ Automotive environment: Please search the owner instructions of the related vehicle for advices regarding the use of this product (category).
Aviation environment: Please follow the instructions of the flight personnel regarding restrictions of use.

Additional Environments not Related to EMC

■ Outdoor use: As a typical home/office equipment this product has no special resistance against ingress of moisture and is not strong shock proofed.
- Explosive atmosphere: The use of this product in such special working environment (Ex) is not allowed.

Following information is only valid for EU-member States:

REACH - Compliance Statement

The new European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007.

Toshiba will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation.

Disposal of products

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The use of the symbol indicates that this product may not be treated as household waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

The following information is valid only for Turkey:

Compliant with AEEE Regulation.

Notices

©2016 TOSHIBA Europe GmbH. All rights reserved.

TOSHIBA reserves the right to make technical changes. TOSHIBA assumes no liability for damages incurred directly or indirectly from errors, omissions or discrepancies between this product and the documentation.

The Toshiba name and its logos are registered trademarks of Toshiba. Other trademarks mentioned or appearing in this document are the property of their respective owners. Errors and omissions excepted.

Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.

USB Type-C ^TM is a trademark of USB Implementers Forum.

One Gigabyte (1GB) means 10^9 = 1,000,000,000 bytes and one Terabyte (1TB) means 10^12 = 1,000,000,000,000 bytes using powers of 10. A computer operating system, however, reports storage capacity using powers of 2 for the definition of 1GB = 2^30 = 1,073,741,824 bytes and 1TB = 2^40 = 1,099,511,627,776 bytes, and therefore shows less storage capacity. Available storage capacity (including examples of various media files) will vary based on file size, formatting, setting, software and operating system and other factors.

Obsah

Úvod 2

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USB 3.0 Mikro-B kabel

Adaptér USB Typ-C

Pouzdro

Dokument podpory

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1. USB 3.0 Mikro-B konektor 3. USB 3.0 hostitel

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Tasche

Supportdokument

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www.toshiba.eu/externalstorage/support

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USB 3.0 mikro B-kabel

USB Type-C- adapter

Taske

Supportdokument

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

1 GB = 1.024 MB = 1.048.576 KB = 1.073.741.824 byte

www.toshiba.eu/externalstorage/support

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Line drawing of a USB cable with two connectors (no text or symbols)

Cable micro-B de USB 3.0

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Funda

Diagram showing connection of a device via USB cable to a laptop, with labeled components and connectors.

1. Conector micro-B de USB 3.0 3. Host USB 3.0

2. Conector éstandar-A de USB 3.0

compatible retroactivamente con USB 2.0

1 GB = 1.024 MB = 1.048.576 KB = 1.073.741.824 bytes

www.toshiba.eu/externalstorage/support

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USB 3.0 Micro-B -johto

USB Type-C -sovitin

Pussi

Tukiasiakirja

Diagram showing connection of a device via USB cable to a laptop, with labeled components 1, 2, and 3.

1. USB 3.0 Micro-B -liitin 3. USB 3.0

www.toshiba.eu/externalstorage/support

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Line drawing of a broadband cable with two connectors (no text or symbols)

Câble USB 3.0 micro-B

Diagram showing connection of a device via USB cable to a laptop, with labeled components and connectors.

www.toshiba.eu/externalstorage/support

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Line drawing of a USB cable with two connectors (no text or symbols)

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

www.toshiba.eu/externalstorage/support

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Canvio Premium (zajedno s korisničkim priručnikom za sigurnost i udobnost)

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USB 3.0 Micro-B kabel

USB adapter vrste C

Torbica

Dokument podrške

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

1. USB 3.0 Micro-B priključak 3. USB 3.0 host

unatrag kompatibilan s USB 2.0

1. USB 3.0 standardni-A priključak

2. Uz uključeno i potpuno pokrenuto računalo, spojite USB 3.0 Standard-A konektor u USB priključak vašeg sustava, na aktivnom USB koncentratoru.

NAPOMENA

1 GB = 1.024 MB = 1.048.576 KB = 1.073.741.824 bajtova

Posljedica toga je da tvrdi disk od 1 TB (decimalni) u sustavu Windows ima samo 931 GB (binarni).

www.toshiba.eu/externalstorage/support

U vezi popravaka u jamstvenom roku potražite:

computers.toshiba.eu/options-warranty

Regulativne izjave

CE sukladnost

CE

Ovaj proizvod nosi CE oznaku sukladno zahtjevima važećih direktiva EZ. Toshiba Europe GmbH, Hammfelddamm 8, 41460 Neuss, Njemačka odgovorna je za CE oznake. Kopija službene Izjave o sukladnosti se može pronaći na ovoj internetskoj stranici: http://epps.toshiba-teg.com.

Radno okruženje

Elektromagnetska sukladnost (EMC) ovog proizvoda se obično verificira za kategoriju ovog proizvoda i vrijedi za takozvana stambena, komercijalna i lakoindustrijska okruženja. Sva druga okruženja u Toshiba nisu verificirana i upotreba ovog proizvoda u tim radnim okruženjima može biti ograničena ili se ne preporučuje. Moguće posljedice korištenja ovog proizvoda u neverificiranim okruženjima mogu biti: ometanje rada drugih uređaja ili ovog uređaja u bližem okolnom području, posljedica čega je povremeni neispravan rad ili gubitak/oštećenje podataka. Primjeri neverificiranih radnih okruženja i odgovarajući savjeti:

• Industrijsko okruženje (npr. gdje se pretežno koristi trofazna mreža od 380 V): opasnost od smetnji na ovom uređaju zbog mogućih snažnih elektromagnetskih polja osobito u blizini velikih strojeva ili jedinica za napajanje.
  Medicinska okruženja: sukladnost s direktivom o medicinskim proizvodima nije verificirana u Toshiba, te se stoga ovaj proizvod bez daljnih verifikacija ne smije koristiti kao medicinski proizvod. Upotreba u uobičajenim uredskim okruženjima, npr. u bolnicama ne predstavlja problem ako odgovarajuća administracija nije nametnula odgovarajuća ograničenja.
  ■ Automobilska oprema: molimo vas potražite savjete o upotrebi ovog proizvoda (kategorije) u vlasničkim uputama svakog pojedinog vozila.
  Zrakoplovna oprema: držite se uputa koje ćete dobiti od zrakoplovnog osoblja u vezi ograničenja uporabe.

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Ovaj znak označava da se ovaj proizvod ne smije smatrati kućnim otpadom. Propisnim zbrinjavanjem ovog uređaja pomoći ćete u prevenciji mogućih negativnih posljedica po okoliš i ljudsko zdravlje, do kojih bi u protivnom moglo doći nepropisnim zbrinjavanjem ovog proizvoda u otpad. Više pojedinosti o recikliranju ovog proizvoda zatražite od lokalnih vlasti, vaše lokalne organizacije za zbrinjavanje otpada ili trgovine u kojoj ste kupili ovaj proizvod.

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Line drawing of a USB cable with two connectors (no text or symbols)

USB 3.0-s mikro-B kábel

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Tok

Diagram showing connection of a device via USB cable to a laptop, with labeled components 1, 2, and 3.

www.toshiba.eu/externalstorage/support

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Cavo USB 3.0 micro-B

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Custodia

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

1. Connettore USB 3.0 micro-B 3. Host USB 3.0

1 GB = 1.024 MB = 1.048.576 KB = 1.073.741.824 byte

www.toshiba.eu/externalstorage/support

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Line drawing of a broadband cable with two connectors (no text or symbols)

USB 3.0 Micro-B-kabel

USB Type-C adapter

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Tasje

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

1. USB 3.0 Micro-B-stekker 3. USB 3.0-host

1 GB = 1.024 MB = 1.048.576 KB = 1.073.741.824 bytes

www.toshiba.eu/externalstorage/support

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Line drawing of a USB cable with two connectors (no text or symbols)

USB 3.0 Micro-B-kabel

USB Type-C- adapter

Veske

Støttedokument

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

1. USB 3.0 Micro-B-kontakt 3. USB 3.0-vert

www.toshiba.eu/externalstorage/support

For garantikrav, se computers.toshiba.eu/options-warranty

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Diagram showing connection of a device via USB cable to a laptop, with labeled components and connectors.

1. Wtyczka USB 3.0 Micro-B 3. Host USB 3.0

2. Wtyczka USB 3.0 Standard-A

www.toshiba.eu/externalstorage/support

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Line drawing of a broadband cable with two connectors (no text or symbols)

Cabo USB 3.0 Micro-B

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Bolsa

Documento de apoio

Diagram showing connection of a laptop via USB cable to an external device, with labeled components 1, 2, and 3.

1. Conector USB 3.0 Micro-B 3. Anfitrião USB 3.0

2. Conector USB 3.0 Standard-A

1GB = 1.024MB = 1.048.576KB = 1.073.741.824 bytes

www.toshiba.eu/externalstorage/support

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Line drawing of a broadband cable with two connectors (no text or symbols)

USB 3.0 Micro-B kabl

USB adapter Tip-C

Simple line drawing of a rectangular object with a label 'TOMATO' on the side (no other text or symbols)

Torbica za nošenje

Dokument za podršku

Korisnički priručnik je učitan na sam čvrsti disk. Preporučujemo vam da napravite rezervnu kopiju Korisničkog priručnika na CD disk ili na lokalni čvrsti disk, odmah nakon što instalirate disk jedinicu.

Diagram showing connection of a device via USB cable to a laptop, with labeled components 1, 2, and 3.

1. USB 3.0 Micro-B priključak 3. USB 3.0 host

2. USB 3.0 Standard-A priključak

je kompatibilan sa prethodnom verzijom, sa USB 2.0.0

1. Kada se računar uključi i potpuno pokrene, uključite USB 3.0 Standard-A priključak u USB otvor na vašem glavnom sistemu, ili aktivnom USB HUB.

NAPOMENA

Može vam biti potreban USB 3.0 Express Card Host kontroler za vaš računar ako vaš računar nema USB 3.0 priključak. Uređaj možete da povežete i na USB 2.0 priključak vašeg računara. Međutim, brzina prenosa biće smanjena na brzinu USB 2.0.

www.toshiba.eu/externalstorage/support

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Upotreba ovog simbola ukazuje na to da se ovaj proizvod ne sme smatrati otpadom domaćinstva. Starajući se da se ovaj proizvod pravilno odloži na otpad, pomoći ćete u sprečavanju mogućih negativnih posledica po prirodnu sredinu i ljudsko zdravlje, do kojih bi u suprotnom moglo doći nepravilnim rukovanjem otpadom ovog proizvoda. Više informacija u vezi s recikliranjem ovog proizvoda možete dobiti ukoliko se obratite lokalnoj upravi, preduzeću koje odnosi vaš domaći otpad ili prodavnici u kojoj ste kupili ovaj proizvod.

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Line drawing of a USB cable with two connectors (no text or symbols)

Кабель USB 3.0 Micro-B

Адаптер USB Type-C

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

1. Штекер USB 3.0 Micro-B

2. Xoct USB 3.0

3. Штекер USB 3.0 Standard-A

www.toshiba.eu/externalstorage/support

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Line drawing of a rectangular electronic device with a small screen and indicator lights (no text or symbols)

Line drawing of a broadband cable with two connectors (no text or symbols)

USB 3.0 mikro-B-kabel

USB Type-C- adapter

Ficka

Supportdokument

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

www.toshiba.eu/externalstorage/support

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Line drawing of a USB cable with two connectors (no text or symbols)

Kábel USB 3.0 Micro-B

Adaptér USB Type-C

Puzdro

Diagram showing connection of a device via USB cable to a laptop, with labeled components and connectors.

1. Konektor USB 3.0 Micro-B 3. Zásuvka USB 3.0 spätne

2. Konektor USB 3.0 Standard-A

www.toshiba.eu/externalstorage/support

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Line drawing of a broadband cable with two connectors (no text or symbols)

Kabel USB 3.0 Micro-B

Vmesnik USB Type-C

Torbica

Diagram showing connection of a device via USB cable to a laptop, with labeled components and connectors.

1. Priključek USB 3.0 Micro-B 3. Gostitelj USB 3.0,

2. Priključek USB 3.0 Standard-A

www.toshiba.eu/externalstorage/support

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Line drawing of a USB cable with two connectors (no text or symbols)

USB 3.0 Mikro-B Kablosu

USB Tip-C adaptörü

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Poşet

Destek belgesi

Diagram showing connection of a device via USB cable to a laptop, with labeled components 1, 2, and 3.

www.toshiba.eu/externalstorage/support

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Line drawing of a USB cable with two connectors (no text or symbols)

USB 3.0 Micro-B كبل

USB محول C من النوع

مستند الدعم جراب

Diagram showing connection between a laptop and a smartphone via USB cable, with labeled components 1, 2, and 3.

"Hardware and Eject Media" 1 -

The image contains a stylistic horizontal line, which must be ignored according to the rules. No text or placeholder characters should be output.

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نصيحة إضافية

The image contains only a stylistic horizontal line, which must be ignored according to the rules. According to Rule 2, such lines must be ignored and not represented by underscores or any other character in the OCR output.

Therefore, the corrected OCR text is:

[Empty String]

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The image contains only a stylistic horizontal line, which must be ignored according to the rules. According to Rule 2, such lines must be ignored and not represented by underscores or any other character in the OCR output.

Therefore, the corrected OCR text is:

[Empty String]

□□□□□□□□□□□

The image contains only a stylistic horizontal line, which must be ignored according to the rules. According to Rule 2, such lines must be ignored and not represented by underscores or any other character in the OCR output.

Therefore, the corrected OCR text is:

[Empty String]

www.toshiba.eu/externalstorage/support

Symbol of a trash bin crossed with no text or numbers, representing waste sorting or restriction (no text present)