Senseo Quadrante HD7863 - Machine à café PHILIPS - Free user manual and instructions

USER MANUAL Senseo Quadrante HD7863 PHILIPS

Register your product and get support at

4 Preparing the machine for use 7

8 Frost-free storage 12

9 Ordering accessories 12

11 Guarantee and service 12

12 Troubleshooting 13

Congratulations on your purchase and welcome

to Philips! To fully benet from the support that

Philips offers, register your product at

www.philips.com/welcome.

Make your coffee moments truly special with

. This unique system combines the

the specially developed SENSEO

giving you a full, smooth coffee with a delicious

The coffee in convenient SENSEO

and the unique SENSEO

perfectly matched to ensure that the best taste

and aroma are extracted from the coffee.

To ensure a smooth and full coffee taste, you

should keep the following things in mind:

Use fresh water every day.

1.2 Fresh coffee pods

coffee pods that have been

specially developed for your SENSEO

machine for a full, round taste. The SENSEO

coffee pods stay fresh longer if you store them in

an airtight storage container.

Clean and descale your coffee machine regularly

as described in the chapters ‘Cleaning’ and

‘Descaling’. Remove used coffee pods after

brewing. If you have not used the machine for

some time, ush the machine before you use it

again (see section ‘Flushing the machine’ in chapter

2 On/off button with light

7 Water distribution disc

8 Strength selection slide (HD7864 only)

9 1-cup pod holder q

10 2-cup pod holder qq

12 Decorative spout cover

13 Coffee spout cover

17 Height adjustment hooks of drip tray

18 Height adjustment slots for drip tray

19 Guide lines for adjusting drip tray

21 Water reservoir grip

• Do not use the machine at altitudes higher

than 2200 metres above sea level.

• The machine does not work at temperatures

• Flush the coffee machine with fresh

water before you use it for the rst time

(see chapter ‘Preparing the machine for use’).

This causes the boiler to ll with water, which

is essential for the machine to work properly.

• Do not use the SENSEO

combination with water softeners based on

• Philips strongly advises you to descale this

machine every 3 months. If the

machine is not descaled in time and according

to the procedure described in chapter

‘Descaling’, this may lead to technical failures.

• Never interrupt the descaling process.

• Never use a descaling agent based on mineral

acids such as sulphuric acid, hydrochloric acid,

sulphamic acid and acetic acid (e.g. vinegar).

These descaling agents may damage your

side. Always keep it in upright position, also

• This machine is intended for normal

household use only. It is not intended for

use in environments such as staff kitchens

of shops, ofces, farms or other work

environments. Nor is it intended to be used

by clients in hotels, motels, bed and breakfasts

and other residential environments.

3.1 Compliance with standards

This machine complies with all standards regarding

electromagnetic elds (EMF). If handled properly

and according to the instructions in this user

manual, the machine is safe to use based on

scientic evidence available today.

The energy consumption of this machine in

off mode is less than 1 watt. This means that

this machine complies with European Directive

2009/125/EC, which sets the ecological design

requirements for energy-using products.

Read this user manual carefully before you use the

machine and save it for future reference.

• Never immerse the machine in water or any

of the machine corresponds to the local mains

voltage before you connect the machine.

• This machine is not intended for use by

persons (including children) with reduced

physical, sensory or mental capabilities, or lack

of experience and knowledge, unless they

have been given supervision or instruction

concerning use of the machine by a person

responsible for their safety.

• Children should be supervised to ensure that

they do not play with the machine.

• Do not use the machine if the plug, the mains

cord or the machine itself is damaged.

• If the mains cord is damaged, you must have it

replaced by Philips, a service centre authorised

by Philips or similarly qualied persons in

order to avoid a hazard.

• Always return the machine to a service centre

authorised by Philips for examination or

repair. Do not attempt to repair the machine

yourself, otherwise your guarantee becomes

• Never put normal ground coffee or use torn

machine, as this causes

it to become blocked.

• Do not use the machine in combination with

a transformer, as this could cause hazardous

• Always put the machine on a at and stable

• Never let the machine operate unattended.7

• The boiler lls itself with water from the

water reservoir. This takes some time

(approx. 90 to 150 seconds). During

the ushing cycle, the machine produces

more noise than during a regular brewing

Before you use the machine for the rst time,

clean the coffee spout, the cover of the coffee

spout, the coffee collector, the pod holders

and the water reservoir in the dishwasher or

with hot water and some washing-up liquid.

Now your Philips SENSEO

If you only get a small quantity of coffee or no

coffee at all out of the machine, you have not

ushed the machine properly before rst use. As

a result, the boiler is not or only partly lled. Flush

the machine properly (see chapter ‘Preparing the

machine for use’) before you brew another cup

1 Fill the water reservoir with cold water up to

the MAX indication and put it back into the

Never pour milk, coffee, hot water or

carbonated water into the water reservoir.

• q MIN: minimum amount of water

required to brew 1 cup of SENSEO

• qq MIN: minimum amount of water

required to brew 2 cups of SENSEO

• A full reservoir allows you to make

coffee a number of times (up

to 8 cups). This makes it unnecessary to ll

the water reservoir each time you want

to make a cup of coffee.

You cannot brew coffee if you have not ushed

coffee machine rst!

The ushing cycle causes the boiler to ll with

water. After this, the coffee machine is ready for

Flush the machine in the following way:

1 Tilt the water reservoir outwards and lift it

out of the machine (Fig. 2).

2 Fill the water reservoir with cold water up to

the MAX indication. (Fig. 3)

3 To put the water reservoir back into the

machine, tilt it slightly and insert the bottom

of the water reservoir rst (1). Then press

home the top part of the water reservoir (2).

4 Move the lid release lever upwards and open

5 Put the 1-cup pod holder q or the 2-cup pod

holder qq in the machine without pod or

6 Close the lid and lock the lever (Fig. 6).

Make sure the lid is closed properly and the

lid lever is locked before you start ushing the

7 Put the plug in an earthed wall socket.

8 Put a bowl (with a capacity of at least

1500ml) under the coffee spout to collect the

Make sure the bowl is placed stably on the

drip tray or the foot of the machine to

prevent it from wobbling or toppling over

during the ushing cycle. You can also use a

square or rectangular container.

Make sure the coffee in the pod or pods

is evenly distributed and press the pod or

pods lightly into the pod holder.

Never put normal ground coffee or use

torn pods in the machine, as this causes it to

6 Close the lid and lock the lever (Fig. 6).

Push down the lid lever until it snaps home

Make sure the lid is closed properly and the

lid lever is locked before you start brewing

7 To adjust the drip tray to the size of the cups

you want to use, rst detach the drip tray by

sliding it slightly upwards (1) and then pulling it

towards you (2) (Fig. 13).

8 To reattach the drip tray, push it against the

front of the machine at the required height

(1). Make sure the top of the back plate of

the drip tray is on one line with one set of

guide lines. Then slide the drip tray slightly

downwards (2) to make its hooks slip into the

9 Place one or two cups on the cup tray.

The cups you use should have a capacity of

at least 150ml. Do not use cups that are too

large, as they cause the coffee to get cold

10 HD7864 only: Select the desired coffee

strength by moving the strength selection slide

up or down. (Fig. 14)

• Select e for a small cup (60ml) of strong

• Select d for a normal cup (100ml) of

11 Press the 1-cup button q if you want to brew

1 cup. Press the 2-cup button qq if you want

to brew 2 cups. (Fig. 15)

2 Press the on/off button 3. (Fig. 9)

• The light in the on/off button ashes slowly

while the water heats up. Heating up takes

• The coffee machine is ready for use when

the light in the on/off button lights up

If the water reservoir does not contain

enough water to brew one cup of

coffee, the light in the on/off button

ashes rapidly and the 1-cup and 2-cup

buttons cannot be operated.

3 Move the lid release lever upwards and open

4 Place the appropriate pod holder in the

Make sure the pod holder is clean and the

sieve in the centre is not clogged, e.g. with

loose coffee grains.

• If you want to make one cup of SENSEO

coffee, use 1 coffee pod in combination

with the 1-cup pod holder q and the

1-cup button q. (Fig. 10)

• If you want to make two cups of

coffee, use 2 coffee pods in

combination with the deeper 2-cup pod

holder qq and press the 2-cup button

properly in the centre of the pod holder with

the convex side pointing downwards.

coffee pods especially designed

coffee machine for a full

coffee pod in the 1-cup

Never use scouring pads, abrasive cleaning agents

or aggressive liquids such as petrol or acetone to

Never clean the machine by ushing it with the

All detachable parts are dishwasher-proof.

1 Unplug the machine.

2 Clean the outside of the machine with a soft

Remove stubborn coffee stains with vinegar

diluted with hot water and then wipe

away the vinegar residues with a soft cloth

moistened with clean water.

3 Remove the coffee spout from the

4 Remove the coffee spout cover from the

coffee spout (Fig. 17).

5 Remove the decorative spout cover (Fig. 18).

6 Remove the coffee collector (Fig. 19).

7 Clean the coffee spout, the coffee spout

cover, the decorative spout cover, the coffee

collector, the pod holders, the cup tray and

the drip tray in the dishwasher or in hot water

with some washing-up liquid (Fig. 20).

If you clean the cup tray by hand, always

remove it from the machine and hold it in

your hand, as it might prove sharp when it is

handled incorrectly. Always handle it carefully.

coffee machine starts

brewing. The machine automatically supplies

the optimal amount of water.

You can interrupt the brewing process at

any time by pressing the on/off button 3. If

you switch the machine back on after having

interrupted the brewing process, the machine

does not complete the interrupted brewing

Do not remove the water reservoir during a

brewing cycle, as this causes the machine to

draw in air. When this happens, the machine

only partly lls the next cup.

12 Lift the pod holder out of the machine and

remove the coffee pod or pods.

Be careful when you do this, for there may still

be some hot water or coffee on the coffee

• To make sure the coffee always tastes

optimally, rinse the pod holders, the coffee

collector and the coffee spout regularly.

coffee tastes best if you stir it

before you drink it.

• If you intend to make another cup

coffee later, just leave

the coffee machine switched on. The

machine automatically switches itself off after

Make sure the bowl is placed stably on the

drip tray or the foot of the machine to

prevent it from wobbling or toppling over

during the ushing cycle. You can also use

a square or rectangular container.

qq briey at the same time (2). (Fig. 8)

The machine lls itself quickly with water

from the water reservoir. It starts to ush

immediately and switches itself off after the

7.0.1 When to descale

coffee machine frequently!

Preferably descale 4 to 6 times a year, but at least

once every 3 months. Descaling takes about 1

7.0.2 Why to descale

Scale builds up inside the appliance during use. It is

essential to descale the SENSEO

at least every 3 months. Your reasons to descale:

• It prolongs the life of your SENSEO

• The machine produces less sound during

• It prevents malfunctioning

If the descaling procedure is not performed

correctly, scale residue remains behind in the

machine. This causes scale to build up more

quickly and may cause permanent and irreparable

damage to the machine.

After you have cleaned the pod holders, check

if the sieve in the centre is clogged. If this is

the case, unclog the sieve by rinsing the pod

holders under a running tap. Use a washing-up

brush to clean the sieve, if necessary.

8 Clean the water reservoir in hot water, if

necessary with some washing-up liquid. You

can also clean the water reservoir in the

dishwasher. (Fig. 23)

If you use a washing-up brush, be careful not

to damage the valve in the bottom of the

You can remove the anti-splash rim of the

water reservoir to clean the inside thoroughly.

9 Do not use an object with sharp edges to

clean the water inlet on the machine (Fig. 24).

10 Rinse the parts with fresh water after cleaning

and put them back into the machine.

11 Clean the water distribution disc with a moist

Be careful when you do this; make sure that

the rubber sealing ring does not get stuck

under the edge of the water distribution disc.

If it does, the coffee machine starts leaking.

If you have not used the coffee machine for three

days, ush it with fresh water before you use it

Flush the machine in the following way:

1 Fill the water reservoir with cold water up to

the MAX indication and put it back into the

2 Put the 1-cup pod holder q or the 2-cup pod

holder qq in the machine without pod or

3 Put a bowl (with a capacity of at least

1500ml) under the coffee spout to collect the

Make sure the lid is closed properly and the

lid lever is locked before you start descaling

5 Put a bowl with a capacity of at least 1500ml

under the spout to collect the descaling

Make sure the bowl is placed stably on the

drip tray or the foot of the machine to

prevent it from wobbling or toppling over

during descaling. You can also use a square or

rectangular container.

6 Press the 2-cup button qq and let the

machine operate. Repeat this until the water

reservoir is empty. (Fig. 27)

Never interrupt the descaling process!

with another used pod to lter out the scale

To descale properly, you have to use 2 litres of

Make sure the lid is closed properly and the lid

lever is locked before you start descaling the

8 Rinse the water reservoir with tap water. Fill

the water reservoir up to the MAX indication

with tap water and repeat steps 3 to 6.

Do not rell the water reservoir with used

hot water or the used descaling mixture.

9 Fill the water reservoir with fresh tap water

up to the MAX indication again and repeat

steps 3 to 6 once more.

Always rinse the machine by letting it empty

two full water reservoirs.

7.0.3 Use the correct descaling agent

Never use a descaling agent based on mineral

acids such as sulphuric acid, hydrochloric acid,

sulphamic acid and acetic acid (e.g. vinegar). These

descaling agents may damage your SENSEO

Only citric acid-based descalers are suitable for

descaling the SENSEO

machine. This type of

descaler descales the appliance without damaging

it. For the correct amount, see under ‘Descaling

procedure’ below. Each descaling mixture can be

used only once. After use, the descaling mixture is

We advise you to use the special SENSEO

Descaler (HD7012/HD7011/HD7006). Read the

instructions on the package of the descaler.

descaler can be bought in

the shops that sell SENSEO

internet at www.shop.philips.com/service.

7.0.4 Descaling procedure

1 Mix 50 grams of citric acid with 1 litre of

water in a measuring jug. Stir until the powder

is completely dissolved.

2 Fill the water reservoir with the descaler

mixture. Then put the water reservoir back

into the coffee machine. (Fig. 26)

3 Press the on/off button 3. (Fig. 9)

The machine is ready for use when the light in

the on/off button lights up continuously.

4 Place the 1-cup pod holder q with a used

coffee pod in it in the coffee machine. Close

the lid and lock the lever.

Always put a used coffee pod in the pod

holder when you descale the machine. This

pod serves as a ‘lter’ to prevent the sieve

in the pod holder from getting clogged with

• Do not throw away the machine with the

normal household waste at the end of its life,

but hand it in at an ofcial collection point for

recycling. By doing this, you help to preserve

the environment (Fig. 28).

If you need service or information or if you have

a problem, please visit the Philips website at

www.philips.com/support or contact the

Philips Consumer Care Centre in your country.

You nd its phone number in the worldwide

guarantee leaet. If there is no Consumer Care

Centre in your country, go to your local Philips dealer.

The purchase of the Philips SENSEO

machine does not exhaust any of the rights of D.E Masterblenders 1753 or Philips under any of their

patents nor does it confer upon the purchaser a

licence under these patents.

You can also rinse the machine by letting it

complete two ushing cycles as described in

‘Flushing’ in chapter ‘Cleaning’.

10 Remove the used pad and clean the pod

holder after descaling to prevent the sieve in

the centre from getting clogged.

8 Frost-free storage

If the machine has already been used and

therefore has been ushed with water, you may

only use and store it in a frost-free place to

prevent it from becoming damaged.

9 Ordering accessories

To purchase accessories for this appliance,

please visit our online shop at

www.shop.philips.com/service. If the online

shop is not available in your country, go to your

Philips dealer or a Philips service centre. If you

have any difculties obtaining accessories for your

appliance, please contact the Philips Consumer

Care Centre in your country. You nd its contact

details in the worldwide guarantee leaet.13

This chapter summarises the most common problems you could encounter with the appliance. If you

are unable to solve the problem with the information below, visit www.philips.com/support for a

list of frequently asked questions or contact the Consumer Care Centre in your country.

The light in the on/off

You have not yet ushed the machine. See chapter ‘Preparing the machine

You have used the SENSEO

coffee machine at an altitude higher than 2200

metres above sea level. This has caused the water in the machine to start

boiling before it has reached the required temperature, which prevents the

machine from functioning properly. Switch off the machine and no longer use

it at altitudes higher than 2200 metres above sea level.

The light in the on/off

the water reservoir is placed properly;

there is enough water in the water reservoir (i.e. above the q MIN level if

you want to brew 1 cup);

the ambient temperature is not lower than 10°C. If it is, the machine

does not function properly.

the buttons, nothing

Make sure you have inserted the plug properly into the wall socket. Also

make sure you have closed the lid and locked the lid lever. If the lid is not

closed or the lid lever is not pushed until it locks with a click, the machine

Water leaks from the

You may have lled the water reservoir beyond the MAX level. Never ll

the water reservoir beyond this level.

Perhaps the sieve in the centre of the pod holder is clogged. If it is, unclog

the sieve by holding the pod holder under a running tap. If necessary, use a

washing-up brush or a pin to unclog the sieve.A Check if the coffee pod is placed properly in the centre of the pod holder.

Check if the sealing ring is not stuck under the edge of the water

distribution disc (see drawing at the beginning of this user manual).

It is perfectly normal for some drops of water to spill onto the worktop.

This may happen, for instance, when you place or remove the water

reservoir. Be careful when you remove used coffee pods, for there may still

be some water on the pods.

Perhaps you removed the water reservoir when the coffee machine was

heating up. This may cause some water to leak out of the machine (this

water normally ends up in the water reservoir).

If none of the above solutions solve the problem, contact the Philips

Consumer Care Centre in your country.

I cannot open the lid. A vacuum may have temporarily formed under the lid.

Switch off the machine and wait 24 hours before pulling up the lever to

open the lid. Do not use force when pulling up the lever to open the lid.

When the lid opens, take out the pod holder and unclog the hole by

holding the pod holder under a running tap. If necessary, use a washing-up

brush or a pin to unclog the hole.

Make sure you do not move the SENSEO

machine. Moving the machine,

placing it outdoors or in a cool or cold environment does not accelerate

the unlocking of the lid.

Do NOT put the SENSEO

machine in the fridge or freezer, as this does

not accelerate the unlocking of the lid. You can prevent the lid from getting

locked by cleaning the pod holder regularly. Never put ground coffee (lter-

ne grind) in the pod holder. Prevent pods from tearing by placing them

in the pod holder with the convex side pointing downwards. Check if the

coffee in the pod is evenly distributed when you place the pod in the pod

holder. Press the pods lightly into the pod holder.

If problems continue to occur, contact the Philips Consumer Care Centre

The machine produces

less coffee than before.

Perhaps the sieve in the centre of the pod holder is clogged. If it is, unclog

the sieve by holding the pod holder under a running tap. If necessary, use a

washing-up brush or a pin to unclog the sieve.

Descale the machine (see chapter ‘Descaling’).

coffee or no coffee at

all when I use it for the

You have not ushed the machine properly before rst use. As a result, the

boiler is not or only partly lled. Flush the machine properly (see chapter

‘Preparing the machine for use’) before you brew another cup of coffee.

I cannot close the lid

Check if a used coffee pod sticks to the water distribution disc. If this is the

case, remove the used pod.

Check if you have not put two coffee pods in the 1-cup pod holder q.

The machine has been

stored in a room that

Contact the Philips Consumer Care Centre in your country.

you have used the correct number of pods and have pressed the right

button. Use 1 pod in combination with the 1-cup pod holder q and the

1-cup button q. Use 2 pods in combination with the 2-cup pod holder

qq and the 2-cup button qq;15

the coffee pod or pods has/have been placed properly in the centre of the

pod holder, to prevent water from escaping along de edge of the pod or

pods. When you use two coffee pods on top of each other, make sure that

the convex sides of both pods point downwards and press the pods lightly

into the pod holder (see step 6 in chapter ‘Using the machine’);

you have not used the same pod twice by accident;

the coffee in the pod is evenly distributed;

If you prefer a more robust avour, SENSEO

coffee pods with a stronger

blend are available.

coffee pods with a milder blend

The coffee is not hot

Do not use cups that are too large, as they cause the coffee to get cold

more quickly. When you use cups, make sure they have a capacity of 150ml.

When you use a mug, make sure it has a capacity of 280ml.

To keep the coffee hot longer, preheat the cups with hot water.

The machine spatters

Move the drip tray to a higher position so that the edge of your cup is

closer to the spout.

I want to brew coffee

in a tall vacuum mug

but this mug does not

If you remove the drip tray, the mug may t under the spout.

www.shop.philips.com/service. Hvis

folderen “World-Wide Guarantee”.

www.shop.philips.com/service.

www.shop.philips.com/service. Si la tienda

philips.com/service.

www.shop.philips.com/service.

meg: www.shop.philips.com/service.

internet op www.shop.philips.com/service.

Consumer Care Centre in uw land.

3 Knapp for to kopper

as pastilhas de café SENSEO

philips.com/service.

All rights reserved.