GNE 114613 X - Fridge BEKO - Free user manual and instructions

USER MANUAL GNE 114613 X BEKO

We hope that your product, which has been produced in modern plants and

checked under the most meticulous quality control procedures, will provide you

an effective service.

For this, we recommend you to carefully read the entire manual of your product

before using it and keep it at hand for future references.

• Will help you use your appliance in a fast and safe way.

• Read the manual before installing and operating your product.

• Follow the instructions, especially those for safety.

• Keep the manual in an easily accessible place as you may need it later.

• Besides, read also the other documents provided with your product.

Please note that this manual may be valid for other models as well.

Symbols and their descriptions

This instruction manual contains the following symbols:

C Important information or useful usage tips.

A Warning against dangerous conditions for life and property.

B Warning against electric voltage.

This product is supplied with the selective sorting symbol for waste electrical

and electronic equipment (WEEE).

This means that this product must be handled pursuant to European Directive

2002/96/EC in order to be recycled or dismantled to minimise its impact on

the environment. For further information, please contact your local or regional

Electronic products not included in the selective sorting process are potentially

dangerous for the environment and human health due to the presence of

hazardous substances.

www.beko.com This product was manufactured using the latest technology in environmentally friendly conditions.EN

For products with a water dispenser; .6

Things to be done for energy saving ..7

Points to be considered when re-

transporting your refrigerator 8

Before operating your refrigerator 8

Changing the illumination lamp 8

Disposing of the packaging

Disposing of your old refrigerator 9

Placing and Installation 9

Floor balance adjustment 10

Adjusting the gap between the upper

Freezing fresh food 16

Recommendations for preservation of

Sliding Body Shelves 18

Movable Middle Section 19

Multi Zone Storage Compartment ..19

Protection of plastic surfaces 20

7 Recommended solutions

for the problems 21EN

C Figures that take place in this instruction manual are schematic and may not

correspond exactly with your product. If the subject parts are not included in the

product you have purchased, then it is valid for other models.

A- Fridge compartment

B- Freezer compartment

1- Fridge compartment door shelves

2- Fridge compartment adjustable

6- Chiller compartment

11- Frozen food storage compartments

12- Butter & Cheese shelf cover

13- Butter & Cheese shelf

15- Multi Zone compartment shelves

16- Multi Zone compartmentEN

2 Important Safety Warnings

Please review the following

information. Failure to observe this

information may cause injuries or

material damage. Otherwise, all

warranty and reliability commitments

will become invalid.

The usage life of the unit you

purchased is 10 years. This is the

period for keeping the spare parts

required for the unit to operate as

This product is intended to be used

– indoors and in closed areas such as

– in closed working environments such

as stores and offices;

– in closed accommodation areas such

as farm houses, hotels, pensions.

• This product should not be used

• When you want to dispose/scrap

the product, we recommend you

to consult the authorized service in

order to learn the required information

and authorized bodies.

• Consult your authorized service for

all your questions and problems

related to the refrigerator. Do not

intervene or let someone intervene to

the refrigerator without notifying the

authorised services.

• For products with a freezer

compartment; Do not eat cone ice

cream and ice cubes immediately

after you take them out of the freezer

compartment! (This may cause

frostbite in your mouth.)

• For products with a freezer

compartment; Do not put bottled and

canned liquid beverages in the freezer

compartment. Otherwise, these may

• Do not touch frozen food by hand;

they may stick to your hand.

• Unplug your refrigerator before

cleaning or defrosting.

• Vapor and vaporized cleaning

materials should never be used in

cleaning and defrosting processes of

your refrigerator. In such cases, the

vapor may get in contact with the

electrical parts and cause short circuit

• Never use the parts on your

refrigerator such as the door as a

means of support or step.

• Do not use electrical devices inside

• Do not damage the parts, where

the refrigerant is circulating, with

drilling or cutting tools. The refrigerant

that might blow out when the gas

channels of the evaporator, pipe

extensions or surface coatings are

punctured causes skin irritations and

• Do not cover or block the ventilation

holes on your refrigerator with any

• Electrical devices must be repaired

by only authorised persons. Repairs

performed by incompetent persons

create a risk for the user.

• In case of any failure or during

a maintenance or repair work,

disconnect your refrigerator’s mains

supply by either turning off the

relevant fuse or unplugging your

• Do not pull by the cable when pulling

• Place the beverage with higher proofs

tightly closed and vertically.

• Never store spray cans containing

flammable and explosive substances

in the refrigerator.

• Do not use mechanical devices

or other means to accelerate the

defrosting process, other than those

recommended by the manufacturer.

• This product is not intended to be

used by persons with physical,

sensory or mental disorders or

unlearned or inexperienced people

(including children) unless they are

attended by a person who will be

responsible for their safety or who will

instruct them accordingly for use of

• Do not operate a damaged

refrigerator. Consult with the service

agent if you have any concerns.

• Electrical safety of your refrigerator

shall be guaranteed only if the earth

system in your house complies with

• Exposing the product to rain, snow,

sun and wind is dangerous with

respect to electrical safety.

• Contact authorized service when

there is a power cable damage to

• Never plug the refrigerator into

the wall outlet during installation.

Otherwise, risk of death or serious

• This refrigerator is intended for only

storing food items. It must not be

used for any other purpose.

• Label of technical specifications is

located on the left wall inside the

• Never connect your refrigerator to

electricity-saving systems; they may

damage the refrigerator.

• If there is a blue light on the

refrigerator, do not look at the blue

light with optical tools.

• For manually controlled refrigerators,

wait for at least 5 minutes to start the

refrigerator after power failure.

• This operation manual should be

handed in to the new owner of the

product when it is given to others.

• Avoid causing damage on power

cable when transporting the

refrigerator. Bending cable may cause

fire. Never place heavy objects on

power cable. Do not touch the plug

with wet hands when plugging the

• Do not plug the refrigerator if the wall

• Water should not be sprayed directly

on inner or outer parts of the product

for safety purposes.

• Do not spray substances containing

inflammable gases such as propane

gas near the refrigerator to avoid fire

• Never place containers filled with

water on top of the refrigerator,

otherwise this may cause electric

• Do not overload your refrigerator

with excessive amounts of food.EN

If overloaded, the food items may

fall down and hurt you and damage

refrigerator when you open the door.

Never place objects on top of the

refrigerator; otherwise, these objects

may fall down when you open or close

the refrigerator's door.

• As they require a precise temperature,

vaccines, heat-sensitive medicine and

scientific materials and etc. should not

be kept in the refrigerator.

• If not to be used for a long time,

refrigerator should be unplugged. A

possible problem in power cable may

• The plug's tip should be regularly

cleaned; otherwise, it may cause fire.

• The plug’s tip should be cleaned

regularly with a dry cloth; otherwise, it

• Refrigerator may move if adjustable

legs are not properly secured on the

floor. Properly securing adjustable legs

on the floor can prevent the refrigerator

• When carrying the refrigerator, do not

hold it from door handle. Otherwise, it

• When you have to place your product

next to another refrigerator or freezer,

the distance between devices should

be at least 8cm. Otherwise, adjacent

side walls may be humidified.

For products with a water

Pressure of water mains should be

minimum 1 bar. Pressure of water

mains should be maximum 8 bars.

• Use only potable water.

• If the door has a lock, the key should

be kept away from reach of children.

• Children must be supervised to

prevent them from tampering with the

If your product's cooling system

This gas is flammable. Therefore, pay

attention to not damaging the cooling

system and piping during usage and

transportation. In the event of damage,

keep your product away from potential

fire sources that can cause the

product catch a fire and ventilate the

room in which the unit is placed.

Ignore this warning if your

product's cooling system contains

Type of gas used in the product is

stated in the type plate which is on the

left wall inside the refrigerator.

Never throw the product in fire for

Things to be done for energy

• Do not leave the doors of your

refrigerator open for a long time.

• Do not put hot food or drinks in your

• Do not overload your refrigerator so

that the air circulation inside of it is not

• Do not install your refrigerator

under direct sunlight or near heat

emitting appliances such as ovens,

dishwashers or radiators.

• Pay attention to keep your food in

• For products with a freezer

compartment; You can store

maximum amount of food items in

the freezer when you remove the

shelf or drawer of the freezer. Energy

consumption value stated for your

refrigerator has been determined

by removing freezer shelf or drawer

and under maximum load. There

is no harm to use a shelf or drawer

according to the shapes and size of

• Thawing frozen food in fridge

compartment will both provide energy

saving and preserve the food quality.

freshfood compartment

• Please do not let any foodstuff to

come to contact with the temperature

sensor in freshfood compartment.

In order to maintain freshfood

compartment at ideal storage

temperature, the sensor must not be

blocked by fodstuffs.

• Do not place hot foodstuff in your

temperaturesensor food MILKjuiceetc.temperaturesensor

temperaturesensor food

MILK juice etc. temperaturesensorEN

B Please remember that the

manufacturer shall not be held liable if

the information given in the instruction

manual is not observed.

Points to be considered

when re-transporting your

1. Your refrigerator must be

emptied and cleaned prior to any

2. Shelves, accessories, crisper and etc.

in your refrigerator must be fastened

securely by adhesive tape against any

jolt before repackaging.

3. Packaging must be tied with thick

tapes and strong ropes and the

rules of transportation printed on the

package must be followed.

Please do not forget…

Every recycled material is an

indispensable source for the nature

and for our national resources.

If you wish to contribute to recycling

the packaging materials, you can

get further information from the

environmental bodies or local

Before operating your

Before starting to use your refrigerator

check the following:

1. Is the interior of the refrigerator dry

and can the air circulate freely in the

2. Insert the 2 plastic wedges onto the

rear ventilation as illustrated in the

following figure. Unscrew the existing

ones and use the screws given in the

same bag of wedges. Plastic wedges

will provide the required distance

between your refrigerator and the wall

in order to allow the air circulation.

Changing the illumination

To change the lamp used for

illumination of your refrigerator, please

call your Authorized Service.

3. Clean the interior of the refrigerator as

recommended in the “Maintenance

and cleaning” section.

4. Plug the refrigerator into the wall

outlet. When the door is open the

respective interior light will come on.

5. You will hear a noise as the

compressor starts up. The liquid and

gases sealed within the refrigeration

system may also give rise to noise,

even if the compressor is not running

and this is quite normal.

6. Front edges of the refrigerator may

feel warm. This is normal. These

areas are designed to be warm to

avoid condensation.EN

Connect your refrigerator to a

grounded socket which is being

protected by a fuse with the

appropriate capacity.

• The connection must be in

compliance with national regulations.

• The power cable plug must be easily

accessible after installation.

• Voltage and allowable fuse protection

are specified in the “Technical

Specifications” section.

• The specified voltage must be equal

to your mains voltage.

• Extension cables and multiway plugs

must not be used for connection.

B A damaged power cable must be

replaced by a qualified electrician.

B The appliance must not be operated

before it is repaired! There is danger

Disposing of the packaging

The packing materials may be

dangerous for children. Keep the

packing materials out of the reach

of children or dispose them of by

classifying them in accordance

with the waste instructions. Do not

dispose them of along with the normal

The packing of your refrigerator is

produced from recyclable materials.

Disposing of your old

Dispose of your old machine without

giving any harm to the environment.

• You may consult your authorized

dealer or waste collection center of

your municipality about the disposal

of your refrigerator.

Before disposing of your refrigerator,

cut out the electric plug and, if there

are any locks on the door, make them

inoperable in order to protect children

Placing and Installation

Caution: Never plug the refrigerator

into the wall outlet during installation.

Otherwise, risk of death or serious

If the entrance door of the room where

the refrigerator will be installed is not

wide enough for the refrigerator to

pass through, than call the authorized

service to have them remove the

doors of your refrigerator and pass it

sideways through the door.EN

1. Install your refrigerator to a place

that allows ease of use.

2. Keep your refrigerator away from

heat sources, humid places and direct

3. There must be appropriate air

ventilation around your refrigerator in

order to achieve an efficient operation.

If the refrigerator is to be placed in a

recess in the wall, there must be at

least 5 cm distance with the ceiling

and at least 5 cm with the wall.

If the floor is covered with a carpet,

your product must be elevated 2.5 cm

4. Place your refrigerator on an even

floor surface to prevent jolts.

5. Do not keep your refrigerator in

ambient temperatures under 10°C.

Floor balance adjustment

If your refrigerator is unbalanced;

1- Ventilation cover is removed by

unscrewing its screws as illustrated

in the figure before the procedure.

You can balance your refrigerator by

turning the front legs of it as illustrated

in the figure. The corner where the

leg exists is lowered when you turn

in the direction of black arrow and

raised when you turn in the opposite

direction. Taking help from someone to

slightly lift the refrigerator will facilitate

2. After the balance issue is remedied,

install back the ventilation cover and

3. Remove the screws fastening the

• You can adjust the gap between

the fridge compartment doors as

illustrated in the figures.

Door shelves should be empty when

adjusting the door height.

• Using a screwdriver, remove the

screw of upper hinge cover of the door

• Adjust the door as you desire by

Adjusting the gap between the upper door

• Fix the door you have adjusted by

tightening the screws without changing

the position of the door.

• Replace the hinge cover and fix with

C Your refrigerator should be installed at

least 30 cm away from heat sources

such as hobs, ovens, central heater

and stoves and at least 5 cm away

from electrical ovens and should not

be located under direct sunlight.

C The ambient temperature of

the room where you install your

refrigerator should at least be 10°C.

Operating your refrigerator under

cooler conditions than this is not

recommended with regard to its

C Please make sure that the interior

of your refrigerator is cleaned

C If two refrigerators are to be installed

side by side, there should be at least

2 cm distance between them.

C When you operate your refrigerator

for the first time, please observe the

following instructions during the initial

- The door should not be opened

- It must be operated empty without

- Do not unplug your refrigerator. If

a power failure occurs out of your

control, please see the warnings in

the “Recommended solutions for

the problems” section.

C Original packaging and foam

materials should be kept for future

transportations or moving.EN

5 Using your refrigerator

This touch-control indicator panel allows you to set the temperature without

opening the door of your refrigerator. Just touch the relevant button with your

finger to set the temperature.

1. Eco Extra/Vacation Button

2. Fast Freeze Button

3. Freezer Compartment

Temperature Setting Button

4. Fridge Compartment

5. Quick Cool Button

Compartment Temperature Setting

10. Freezer Compartment

Temperature Indicator

11. Fridge Compartment

12. Quick Cool Function Indicator

Compartment Temperature Indicator

15. Error Status Indicator

16. Key Lock Indicator

C Figures that take place in this instruction manual are schematic and may not

correspond exactly with your product. If the subject parts are not included in the

product you have purchased, then it is valid for other models.EN

1. Eco Extra/Vacation Button

Press this button briefly to activate the

Eco Extra function. Press and hold

this button for 3 sec. to activate the

Vacation function. Press this button

again to deactivate the selected

2. Fast Freeze Button

Press this button briefly to activate

the Fast Freeze function. Press this

button again to deactivate the selected

3. Freezer Compartment

Temperature Setting Button

Press this button to set the

temperature of the freezer

compartment to -18, -20, -22, -24,

-18... respectively. Press this button

to set the desired temperature for the

Freezer Compartment.

4. Fridge Compartment

Temperature Setting Button

Press this button to set the

temperature of the fridge compartment

to 8, 6, 4, 2, 8... respectively.

Press this button to set the

desired temperature for the Fridge

5. Quick Cool Button

Press this button briefly to activate

the Quick Cool function. Press this

button again to deactivate the selected

6. Multi Zone Storage

Compartment Temperature Setting

You can set the Multi Zone Storage

Compartment either as a Freezer or a

Cooler. Press and hold this button for

3 sec. to set the Multi Zone Storage

Compartment either as a Freezer or a

Cooler. This compartment is set as a

Freezer Compartment at factory.

If the Multi Zone Storage Compartment

is set as a Freezer, then the

temperature of the Multi Zone Storage

Compartment will change as -18,

-20, -22, -24, -18... respectively each

time you press this button. If the Multi

Zone Storage Compartment is set

as a Cooler, then the temperature of

the Multi Zone Storage Compartment

will change as 10, 8, 6, 4, 2, 0, -6,...

respectively each time you press this

7. Vacation Function Indicator

Indicates that the vacation function

is active. If this function is active,

ì- -ì appears on the indicator of the

fridge compartment and no cooling is

performed in the fridge compartment.

Other compartments will be cooled in

accordance with the temperature set

Press the relevant button again to

deactivate this function.

8. Eco Extra Function Indicator

Indicates that the Eco Extra function

is active. If this function is active, your

refrigerator will automatically detect

the least usage periods and energy-

efficient cooling will be performed

during those times. Economy indicator

will be active while energy-efficient

cooling is performed.

Press the relevant button again to

deactivate this function.EN

9. Quick Freeze Function Indicator

Indicates that the Quick Freezer

function is active. Use this function

when you place fresh food into the

freezer compartment or when you

need ice. When this function is active,

your refrigerator will run for 6 hours

Press the relevant button again to

deactivate this function.

10. Freezer Compartment

Temperature Indicator

Indicates the temperature set for

Freezer Compartment.

11. Fridge Compartment

Temperature Indicator

Indicates the temperature set for

12. Quick Cool Function Indicator

Indicates that the Quick Cool function

is active. Use this function when

you place fresh food into the fridge

compartment or when you need to

cool your food quickly. When this

function is active, your refrigerator will

run for 2 hours without stopping.

Press the relevant button again to

deactivate this function.

13. Multi Zone Storage

Compartment Temperature

Indicates the temperature set for Multi

Zone storage compartment.

14. Economy Mode Indicator

Indicates that the refrigerator is running

in energy-efficient mode. Freezer

Compartment temperature

This indicator will be active if the

function is set to -18 or the energy

efficient cooling is being performed

due to Eco-Extra function.

15. Error Status Indicator

If your refrigerator does not cool

adequately or if there is a sensor

failure, this indicator will be activated.

When this indicator is active,

Freezer Compartment Temperature

indicator will display "E" and Fridge

Compartment Temperature Indicator

will display numbers such as "1,2,3...".

These numbers on the indicator

provides information about the error to

the service personnel.

16. Key Lock Indicator

Use this function if you do not want

your refrigerator temperature setting

changed. Press Quick Cool Button

and Multi Zone Storage Compartment

Temperature Setting Button

simultaneously for 3 sec. to activate

Press the relevant buttons again to

deactivate this function.

If the either of the fridge compartment

door or Multi Zone Storage

Compartment door remains open for

-18°C 4°C This is the normal recommended setting.

-20,-22 or -24°C 4°C These settings are recommended when

the ambient temperature exceeds 30°C.

4°C Use when you wish to freeze your food in a

short time. Your refrigerator will return to its

previous mode when the process is over.

-18°C or colder 2°C If you think that your fridge compartment

is not cold enough because of the hot

conditions or frequent opening and closing

-18°C or colder Quick Fridge

You can use it when your fridge

compartment is overloaded or if you

wish to cool down your food rapidly. It

is recommended that you activate quick

fridge function 4-8 hours before placing

• It must be preferred to wrap or cover

the food before placing them in the

• Hot food must cool down to the

room temperature before putting

them in the refrigerator.

• The foodstuff that you want to freeze

must be fresh and in good quality.

• Foodstuff must be divided into

portions according to the family’s

daily or meal based consumption

• The foodstuff must be packaged in

an airtight manner to prevent them

from drying even if they are going to

be kept for a short time.

• Materials to be used for packaging

must be tear-proof and resistant to

cold, humidity, odor, oils and acids

and they must also be airtight.

Moreover, they must be well closed

and they must be made from easy-

to-use materials that are suitable for

• Frozen food must be used

immediately after they are thawed

and they should never be re-frozen.

• Please observe the following

instructions to obtain the best results.

1. Do not freeze too large quantities

of food at one time. The quality of

the food is best preserved when it

is frozen right through to the core as

quickly as possible.

2. Placing warm food into the freezer

compartment causes the cooling

system to operate continuously until

the food is frozen solid.

3. Take special care not to mix already

frozen food and fresh food.EN

preservation of frozen food

• Prepacked commercially frozen

food should be stored in accordance

with the frozen food manufacturer's

instructions for a ( 4 star)

frozen food storage compartment.

• To ensure that the high quality

achieved by the frozen food

manufacturer and the food retailer is

maintained, the following should be

1. Put packages in the freezer as quickly

as possible after purchase.

2. Ensure that contents are labeled and

3. Do not exceed "Use By", "Best

Before" dates on the packaging.

The freezer compartment defrosts

milk, fruit juice and

Deep-freeze information

Food must be frozen as rapidly as

possible when they are p

ut in a refrigerator in order to keep

them in good quality.

The TSE norm requires (according to

certain measurement conditions) the

refrigerator to freeze at least 4.5 kg of

foodstuff at 32°C ambient temperature

to -18°C or lower within 24 hours for

every 100-liters of freezer volume.

It is possible to keep the food for

a long time only at -18°C or lower

You can keep the freshness of food

for many months (at -18°C or lower

temperatures in the deep freeze).

• Foodstuff must be divided into

portions according to the family’s daily

or meal based consumption needs.

• Foodstuff must be packaged in an

airtight manner to prevent them from

drying even if they are going to be kept

Materials necessary for packaging:

Materials to be used for packaging

the foodstuff must be tear-proof and

resistant to cold, humidity, odor, oils

Foodstuff to be frozen should not be

allowed to come in contact with the

previously frozen items to prevent their

Frozen food must be used immediately

after they are thawed and they should

never be re-frozen.EN

You can install the egg holder to the

desired door or body shelf.

Never store the egg holder in the

Sliding Body Shelves

Sliding body shelves can be pulled

by slightly lifting up from the front and

moved back and forth. They come to

a stop point when pulled towards front

to allow you reach the foods placed at

the back of the shelf; when it is pulled

after slightly lifting upwards at the

second stop point, the body shelf will

The shelf should be held tightly from

the bottom as well in order to prevent

it from tipping over. The body shelf is

placed on the rails at the sides of the

refrigerator body by bringing it to one

lower or one upper level.

The body shelf should be pushed

backwards to seat it completely.

Crisper of your refrigerator is designed

specially to keep your vegetables

freshly without loosing their humidity.

For this purpose, cool air circulation

occurs around the crisper in general.

Chiller compartments enable the

foods to be frozen become ready

for freezing. You can also use these

compartments to store your food at a

temperature a few degrees below the

You can increase the inner volume of

your refrigerator by removing any of

the chiller compartments. To do this,

pull the compartment towards yourself;

the compartment will lean against the

stopper and stop. This compartment

will be released when you lift it about 1

cm and pull it towards yourself.EN

Movable Middle Section

Movable middle section is intended

to prevent the cold air inside your

refrigerator from escaping outside.

1- Sealing is provided when the

gaskets on the door presses on the

surface of the movable middle section

while the fridge compartment doors

2- Another reason that your refrigerator

is equipped with a movable middle

section is that it increases the net

volume of the fridge compartment.

Standard middle sections occupy

some non-usable volume in the

3- Movable middle section is closed

when the left door of the fridge

compartment is closed.

4- It must not be opened manually.

It moves under the guidance of the

plastic part on the body while the door

The Multi Zone Storage Compartment

of your refrigerator may be used in

any desired mode by adjusting it to

fridge (2/4/6/8 °C) or freezer (-18/-

20/-22/-24) temperatures. You can

keep the compartment in the desired

temperature with the Multi Zone

Storage Compartment Temperature

Setting Button. The temperature of

the Multi Zone Storage Compartment

may be set to 0 and 10 degrees in

addition to the fridge compartment

temperatures and to -6 degrees in

addition to the freezer compartment

temperatures. 0 degree is used to

store the deli products longer, and -6

degrees is used to keep the meats

Foodstuff stored in the crispers that

are enlightened with a blue light

continue their photosynthesis by

means of the wavelength effect of blue

light and thus, preserve their freshness

and increase their vitamin content.

up to 2 weeks in an easily cuttable

C The feature of switching to a Fridge

or Freezer compartment is provided by

a cooling element located in the closed

section (Compressor Compartment)

behind the refrigerator. During

operation of this element, sounds

similar to the sound of seconds heard

from an analog clock may be heard.

This is normal and is not fault cause.EN

6 Maintenance and cleaning

A Never use gasoline, benzene or

similar substances for cleaning

B We recommend that you unplug the

appliance before cleaning.

B Never use any sharp abrasive

instrument, soap, household

cleaner, detergent and wax polish for

C Use lukewarm water to clean the

cabinet of your refrigerator and wipe it

C Use a damp cloth wrung out in

a solution of one teaspoon of

bicarbonate of soda to one pint of

water to clean the interior and wipe it

B Make sure that no water enters the

lamp housing and other electrical

B If your refrigerator is not going to be

used for a long period of time, unplug

the power cable, remove all food,

clean it and leave the door ajar.

C Check door seals regularly to ensure

they are clean and free from food

A To remove door racks, remove all the

contents and then simply push the

door rack upwards from the base.

Protection of plastic

C Do not put the liquid oils or oil-cooked

meals in your refrigerator in unsealed

containers as they damage the

plastic surfaces of your refrigerator. In

case of spilling or smearing oil on the

plastic surfaces, clean and rinse the

relevant part of the surface at once

7 Recommended solutions for the problems

Please review this list before calling the service. It might save you time and

money. This list includes frequent complaints that are not arising from defective

workmanship or material usage. Some of the features described here may not

exist in your product.

The refrigerator does not operate.

• Is the refrigerator properly plugged in? Insert the plug to the wall socket.

• Is the fuse of the socket which your refrigerator is connected to or the main fuse

blown out? Check the fuse.

Condensation on the side wall of the fridge compartment (MULTIZONE, COOL CONTROL and FLEXI ZONE).

• Very cold ambient conditions. Frequent opening and closing of the door. Highly

humid ambient conditions. Storage of food containing liquid in open containers.

Leaving the door ajar. Switching the thermostat to a colder degree.

• Decreasing the time the door left open or using it less frequently.

• Covering the food stored in open containers with a suitable material.

• Wipe the condensation using a dry cloth and check if it persists.

Compressor is not running

• Protective thermic of the compressor will blow out during sudden power

failures or plug-out plug-ins as the refrigerant pressure in the cooling system of

the refrigerator has not been balanced yet. Your refrigerator will start running

approximately after 6 minutes. Please call the service if the refrigerator does not

startup at the end of this period.

• The fridge is in defrost cycle. This is normal for a full-automatically defrosting

refrigerator. Defrosting cycle occurs periodically.

• Your refrigerator is not plugged into the socket. Make sure that the plug is

properly fit into the socket.

• Are the temperature adjustments correctly made?

• Power might be cut off.

The fridge is running frequently or for a long time.EN

• Your new product may be wider than the previous one. This is quite normal.

Large refrigerators operate for a longer period of time.

• The ambient room temperature may be high. This is quite normal.

• The refrigerator might have been plugged in recently or might have been loaded

with food. Cooling down of the refrigerator completely may last for a couple of

• Large amounts of hot food might have been put in the refrigerator recently. Hot

food causes longer running of the refrigerator until they reach the safe storage

• Doors might have been opened frequently or left ajar for a long time. The warm

air that has entered into the refrigerator causes the refrigerator to run for longer

periods. Open the doors less frequently.

• Freezer or fridge compartment door might have been left ajar. Check if the doors

• The refrigerator is adjusted to a very low temperature. Adjust the refrigerator

temperature to a warmer degree and wait until the temperature is achieved.

• Door seal of the fridge or freezer may be soiled, worn out, broken or not properly

seated. Clean or replace the seal. Damaged/broken seal causes the refrigerator

to run for a longer period of time in order to maintain the current temperature.

Freezer temperature is very low while the fridge temperature is sufficient.

• The freezer temperature is adjusted to a very low temperature. Adjust the freezer

temperature to a warmer degree and check.

Fridge temperature is very low while the freezer temperature is sufficient.

• The fridge temperature might have been adjusted to a very low temperature.

Adjust the fridge temperature to a warmer degree and check.

Food kept in the fridge compartment drawers are freezing.

• The fridge temperature might have been adjusted to a very low temperature.

Adjust the fridge temperature to a warmer degree and check.

Temperature in the fridge or freezer is very high.

• The fridge temperature might have been adjusted to a very high degree.

Fridge adjustment has an effect on the temperature of the freezer. Change

the temperature of the fridge or freezer until the fridge or freezer temperature

reaches to a sufficient level.

• Doors might have been opened frequently or left ajar for a long time; open them

• Door might have been left ajar; close the door completely.

• Large amount of hot food might have been put in the refrigerator recently. Wait

until the fridge or freezer reaches the desired temperature.

• The refrigerator might have been plugged in recently. Cooling down of the

refrigerator completely takes time.

The operation noise increases when the refrigerator is running.EN

• The operating performance of the refrigerator may change due to the changes in

the ambient temperature. It is normal and not a fault.

Vibrations or noise.

• The floor is not even or it is weak. The refrigerator rocks when moved slowly.

Make sure that the floor is strong enough to carry the refrigerator, and level.

• The noise may be caused by the items put onto the refrigerator. Items on top of

the refrigerator should be removed.

There are noises coming from the refrigerator like liquid spilling or spraying.

• Liquid and gas flows happen in accordance with the operating principles of your

refrigerator. It is normal and not a fault.

There is a noise like wind blowing.

• Fans are used in order to cool the refrigerator. It is normal and not a fault.

Condensation on the inner walls of refrigerator.

• Hot and humid weather increases icing and condensation. It is normal and not a

• Doors might have been left ajar; make sure that the doors are closed fully.

• Doors might have been opened frequently or left ajar for a long time; open them

Humidity occurs on the outside of the refrigerator or between the doors.

• There might be humidity in the air; this is quite normal in humid weather. When

the humidity is less, condensation will disappear.

Bad odour inside the refrigerator.

• Inside of the refrigerator must be cleaned. Clean the inside of the refrigerator with

a sponge, lukewarm water or carbonated water.

• Some containers or package materials might cause the smell. Use a different

container or different brand packaging material.

The door is not closing.

• Food packages may prevent the door's closing. Replace the packages that are

obstructing the door.

• The refrigerator is not completely upright on the floor and rocking when slightly

moved. Adjust the elevation screws.

• The floor is not level or strong. Make sure that the floor is level and capable to

carry the refrigerator.

• The food might be touching the ceiling of the drawer. Rearrange food in the

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8 Beko Customer Care

Before you call Beko for service or assistance...

Refer to your User Guide and check the following:

1. Your Appl iance is correctly installed.

2. Your Appliance is connected to power.

3. You are familiar with its normal mode of operation

4. You have read the ‘Recommended solutions for the problems’

If after checking the points above, the problem still exists, please call our Beko

Customer Care hotline as listed below:-

If calling from Australia....

Beko Customer Care and talk to one of our consultants.

Toll Free Toll Free 1300AUBEKO 1300 282 356

Email:Beko.care@Beko.com * Fax: (07) 55493546

If calling from New Zealand....

Beko Customer Care and talk to one of our consultants.

Toll Free 0800NZBEKO 0800 69 2356

Email: Beko.care@Beko.com * Fax: (+617) 55493546

* If you contact us by Email please provide the following details:

Your name and Address

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