MAX G2 E - Electric scooter SEGWAY - Free user manual and instructions

USER MANUAL MAX G2 E SEGWAY

Dashboard & Power Button

Power Button: Press the button to power on; press and hold the button for 3 seconds to power off. When the KickScooter is on, press the button to turn on/off the headlight and the tail light; and press twice to switch between the speed modes.

Speedometer: It displays the current speed of the scooter, as well as error codes.

Direction Indicator: When turning left or right, press the "←" (left) or "→" (right) switch on the direction indicator switch. Then the direction indicator will flash regularly which can be turned off by pressing the corresponding switch again.

Walk Mode: Max. speed is 5km / h (3.1 mph).

The headlight and tail light are always on and can't be turned off.

• How to enable in the Segway-Ninebot app: Settings > Walk Mode.

Speed Mode: There are three modes available. The top speed is as follows:

Mode	Model	Max G2 E	Max G2 D
ECO (Energy-saving mode)		15 km/h (9.3 mph)	15 km/h (9.3 mph)
D (Standard mode)		20 km/h (12.4 mph)	20 km/h (12.4 mph)
S (Sport mode)		25 km/h (15.5 mph)	20 km/h (12.4 mph)

Bluetooth: It indicates that the scooter has been successfully connected to the mobile device.

Battery Level: The total battery level equals 5 bars.

• The battery power is very low when the first battery bar is red. Please charge your KickScooter immediately.

2 Specifications

	Item	Parameter
Product	Name	Ninebot KickScooter Max G2
	Model	051501E	051501D
	Length × Width × Height	Approx. 1210 × 570 × 1264 mm (47.6 × 22.4 × 49.8 in)
	Folded: Length × Width × Height	Approx. 1210 × 570 × 605 mm (47.6 × 22.4 × 23.8 in)
	Net Weight	Approx. 24.25 kg (53.5 lbs)
Rider	Max. Payload	120 kg (265 lbs)
	Recommended Age	16–55 years old
	Required Height	120-200 cm (3'11"-6'6")
Machine	Max. Speed	Approx. 25 km/h (15.5 mph)	Approx. 20 km/h (12.4 mph)
	Theoretical Range[1]	Approx. 70 km (43.5 miles)
	Typical Range[2]	Approx. 50 km (31.1 miles)
	Max. Slope	Approx. 22%
	Traversable Terrain	Most of the flat road conditions and typical Belgian roads.
	Operating Temperature	-10-40°C (14-104°F)
	Storage Temperature	-10-50°C (14-122°F): recommended 10-30°C (50-86°F)
	IP Rating	IPX5
	Duration of Charging	Approx. 6 h
Battery	Nominal Voltage	36 V ---
	Max. Charging Voltage	42 V ---
	Charging Ambient Temperature	0-40°C (32-104°F)
	Nominal Capacity	15.3 Ah
	Nominal Energy	551 Wh
	Battery Management System	Over-heating, short circuit, over-current, over-discharge and over-charge protection
Motor	Nominal Power	0.45 kW, 450 W
	Max. Power	0.9 kW, 900 W
Charger	Model	NB-42D0-02D9
	Type	Built-in
	Output Power	0.1218 kW, 121.8 W
	Input Voltage	100-240 V ~ 50-60 Hz, 2.0 A MAX.
	Max. Output Voltage	42 V ---
	Output Current	2.9 A
Tire	Tire Pressure	42-48 psi
	Tires	10-inch Tubeless Self-sealing Tire

[1] Theoretical Range: Tested while riding with a full battery, 75kg (165 lbs) load, 25^ (77^) at the speed of 16 km/h (9.9 mph) on average on pavement.

[2] Typical Range: Tested while riding with a full battery, 75kg (165 lbs) load, 25^ (77^) at the max.speed on pavement. * Some of the factors that affect range include speed, load, number of starts and stops, ambient temperature, etc.

The battery complies with UN 38.3.

European Union Compliance Statement Important WEEE information

This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with unsorted municipal waste. For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return it to designated collection points.

Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.

Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation.

Please contact your local authority for further details of your nearest designated collection point.

Battery recycling information for Users

This symbol means that batteries and accumulators, at their end-of-life, should not be mixed with unsorted municipal waste. Your participation is an important part of the effort to minimize the impact of batteries and accumulators on the environment and on human health. For proper recycling you can return this product or the batteries or accumulators it contains to your supplier or to a designated collection point.

Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling.

Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation. there are separate collection systems for used batteries and accumulators.

Please, dispose of batteries and accumulators correctly at your local community waste collection/recycling center.

Radio Equipment Directive

Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product listed in this section comply with the essential

requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU.

Restriction of the use of certain hazardous substances (RoHS) Directive

Ninebot (Changzhou) Tech Co., Ltd. hereby declares the whole product including parts (cables, cords, and so on) meets the requirements of RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863 on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2.0").

Machinery Directive

Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of the Machinery Directive 2006/42/EC.

EU Authorised Representative:

Segway-Ninebot Europe

Dynamostraat 7, 1014 BN Amsterdam, The Netherlands.

Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product model: 051501E, 051501D comply with the essential requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU, the machinery directive 2006/42/EC, and the RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863.

The declaration of conformity can be viewed at the following address: https://eu-en.segway.com/instruction-manuals

UK Compliance Statement

Radio Equipment Regulations 2017

Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of Radio Equipment Regulations 2017.

The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012

Ninebot (Changzhou) Tech Co., Ltd. hereby declares the whole product including parts (cables, cords, and so on) meets the requirements of The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012.

Supply of Machinery (Safety) Regulations 2008

Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of The Safety of Supply of Machinery (Safety) Regulations 2008.

UK Authorised Representative:

UKCA Experts Ltd.

Dept 302,43 Owston Road Carcroft, Doncaster, DN6 8DA, United Kingdom

Ninebot (Changzhou) Tech Co., Ltd. hereby declares that the product model: 051501E complies with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017, Supply of Machinery (Safety) Regulations 2008 and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012.

The declaration of conformity can be viewed at the following address: www.segway.com

Bluetooth	Frequency Band(s)	2.4000-2.4835GHz
	Max. RF Power	20mW

Use of the Works with Apple badge means that a product has been designed to work specifically with the technology identified in the badge and has been certified by the product manufacturer to meet Apple Find My network product specifications and requirements. Apple is not responsible for the operation of this device or use of this product or its compliance with safety and regulatory standards.

Recommended Maintenance Schedule

To ensure safe riding, day to day care and regular maintenance are essential. You, the owner, have control and knowledge of how often you use your scooter, how hard you use it and where you use it. It is the owner's responsibility to perform regular checks and bring your scooter to authorized service center for inspection and service. Please refer to the maintenance schedule below.

Note: This maintenance schedule charges a service fee.

Item	Component	Maintenance Method	Every 3 months	Every 6 months or every 500 km (310 miles)	Every 1 year or every 1000 km (621 miles)	Every 3 years or every 10,000 km (6,214 miles)
Mainframe maintenance	Mainframe parts	Use a soft, wet cloth to wipe the mainframe clean.	✓	✓	✓	✓
	Tire pressure	Inflate tires to 42-48 psi	✓	✓	✓	✓
	Tire wear	Check if the tires are cracked, deformed, or significantly worn.		✓	✓	✓
	Screws on the stem top	Tighten the screws fixed with the handlebar and the stem. The suggested torque is 5.5±0.5 N·m.	✓	✓	✓	✓
		Tighten the screw on the throttle. The suggested torque is 0.9±0.06 N·m. Tighten the screws on the brake lever. The suggested torque is 6±1 N·m. Tighten the screws on the stem top. The suggested torque is 8.5±0.5 N·m.		✓	✓	✓
	Screws on the folding mechanism	Tighten the fixing screws of the folding handle and the front fork. Two lateral screws at the side, the recommended torque is 15±1N·m Fold and unfold, the upper vertical screw, the recommended torque is 15±1N·m Fold the connecting rod, and fasten the connecting rod screws when rocking on the bike. The folding is smooth without shaking.		✓	✓	✓
Function inspection	Hub motor	To accelerate and decelerate, check if the hub motor is stalled or has abnormal sounds.			✓	✓
	Front wheel maintenance	Check if the front wheel is stalled or gets shaky, or the axis shaft is unbalanced.			✓	✓
	Brake adjustment	If the brake is too tight/loose, use the 4 mm Allen key to loosen the screw on the caliper. Then slightly adjust the brake line (decrease/increase the exposed length), and tighten the screw again. Test standard: the riding speed is 20 km/h (12.4 mph), and the braking distance is within 6m.		✓	✓	✓
	Drum brake	Front wheel can rotate normally without abnormal sound. Front wheel can be braked after squeezing the brake lever.		✓	✓	✓
	Taillight	Squeeze the brake lever, the tail light works normally.		✓	✓	✓
	Headlight	Check the headlight and see if it lights brightly.		✓	✓	✓
	Direction indicators	Toggle the direction indicator button to the left/right respectively, check if the direction indicators on the left/right side flash normally.		✓	✓	✓
	Dashboard	Power on the scooter, the dashboard works properly.		✓	✓	✓
	Horn	Press the horn button and the sound is loud.		✓	✓	✓
	Throttle	Press and hold the throttle then release it, checking for acceleration and deceleration. Note: Release it, check if the throttle will back to the position.		✓	✓	✓

Item	Component	Maintenance Method	Every 3 months	Every 6 months or every 500 km (310 miles)	Every 1 year or every 1000 km (621 miles)	Every 3 years or every 10,000 km (6,214 miles)
Function inspection	Fault detection	After connecting with the Segway-Ninebot app: 1) Update the firmware to the latest version. 2) Check if the notification of the corresponding error code and possible causes will prompt when the scooter detects an error		✓	✓	✓
	Charging	Charge the scooter: 1) Check if the current battery power displays on the dashboard. 2) Check the LED indicator on the battery charger. Charging: red. Fully charged: green.		✓	✓	✓
	Control buttons	Press or toggle the button 3 times without failure.		✓	✓	✓
	Turning	Test with left turns and right turns (the steering angle is 60). No resistance or lag when turning.			✓	✓
Important parts	Battery assembly	The battery need to be replaced when it is charged and discharged for 500 times or the total mileage is more than 10,000 km (6,213 miles). Note: It is recommended to charge once every 60 days for long-term storage.				✓
	Controller	After 3 years' or 10,000 km's (6,214 miles)' riding, the abnormal parts of the scooter have to be replaced immediately.
	Hub motor
Functional parts	Rear wheel assembly
	Throttle & Brake lever
	Front fork assembly
	Folding mechanism
	Drumbrake
	Dashboard Cover

5 Trademark

Ninebot is the trademark of Ninebot (Beijing) Tech Co., Ltd; Segway and the Rider Design are the registered trademarks of Segway Inc., App Store, Apple Logo, Apple, Apple Find My, Apple Watch, Find My, iPhone, iPad, iPadOS, Mac, macOS and watchOS are trademarks of Apple Inc. IOS is a trademark of Cisco and is used under license. Android, Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Segway-Ninebot is under license. Other trademarks and trade names are those of their respective owners.

The KickScooter is covered by relevant patents. For patent information, go to http://www.segway.com

We have attempted to include descriptions and instructions for all the functions of the KickScooter at the time of printing. However, due to constant improvement of product features and changes of design, your KickScooter may differ slightly from the one shown in this document. Scan the QR code or visit the Apple App Store (iOS) or the Google Play Store (Android) to download and install the App.

Please note that there are multiple Segway and Ninebot models with different functions, and some of the functions mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and functionality of the KickScooter product and documentation without prior notice.

© 2023 Ninebot (Beijing) Tech Co. Ltd. All rights reserved.

(※The Segway-Ninebot App can support KickScooter with built-in Bluetooth)

Common Failures

Error code	Possible causes	Solution
10	Bluetooth communication failure	Check the connection of dashboard communication wire and control cable, or contact after-sales service or an authorized dealer.
11	Abnormal 1A phase current sampling of motor	Please contact after-sales service or an authorized dealer.
12	Abnormal 1B phase current sampling of motor	Please contact after-sales service or an authorized dealer.
13	Abnormal 1C phase current sampling of motor	Please contact after-sales service or an authorized dealer.
14	Abnormal throttle hall sampling	Check whether the throttle is pressed when powered on, or contact after-sales service or an authorized dealer.
15	Abnormal brake hall sampling	Check whether the brake lever is squeezed when powered on, or contact after-sales service or an authorized dealer.
18	Abnormal motor hall signal	Check whether the hall socket is loose, or contact after-sales service or an authorized dealer.
21	Battery communication failure	Check whether the wire connected with the battery communication wire and controller is loose, or contact after-sales service or an authorized dealer.
23	Default battery SN	Please contact after-sales service or an authorized dealer.
24	Abnormal default voltage	Check whether the connection wire of battery to controller is loose, or contact after-sales service or an authorized dealer.
26	Abnormal data writing/reading	Please contact after-sales service or an authorized dealer.
31	Incorrect FLASH operation	Please contact after-sales service or an authorized dealer.
35	Default KickScootery SN	Check whether KickScooter still keeps default SN.
39	Abnormal battery temperature	Check the working environment of battery, or contact after-sales service or an authorized dealer.
40	Abnormal controller NTC	Overheated controller, or contact after-sales service or an authorized dealer.
41	Abnormal motor NTC	Please contact after-sales service or an authorized dealer.
45	Abnormal mother wire current sampling	Please contact after-sales service or an authorized dealer.

Wiring Diagram

Diagramme

Amsterdam, The Netherlands

Amsterdam, The Netherlands

BN Amsterdam, The Netherlands

Recommended Maintenance Schedule

Amsterdam, The Netherlands

Dashboard & Stroom Knop

Segway-Ninebot Europe

Radio Equipment Regulations 2017

Supply of Machinery (Safety) Regulations 2008

Segway-Ninebot Europe

Dynamostraat 7, 1014 BN Amesterdão, Páises Baixos.