CA20 - Wireless Headphones PLANTRONICS - Free user manual and instructions

USER MANUAL CA20 PLANTRONICS

CE CONFORMANCE This product carries the CE mark which indicates conformity with the European Directive on Electromagnetic Compatibility (EMC Directive 89/336/EEC) and the European Low Voltage Directive (LVD 73/23/EEC), as amended. It also conforms with European Directives on Telecommunications Terminal Equipment and Satellite Earth Stations (TTE-SES Directive 98/13/EC)). Plantronics Ltd Interface Business Park Bincknoll Lane Wootton Bassett Wiltshire SN4 8QQ ENGLAND Tel: + 44 1793 842200 Fax:+ 44 1793 848853 Plantronics Denmark Andersen Nexø Vej 29 2860 Søborg Denmark Tel: +45 39551051 Fax:+45 39551052 Plantronics B.V. Antareslaan 9 2132 JE Hoofddorp The Netherlands Tel: +31 (0)23 5648025 Fax:+31 2356 48015 Plantronics MEEA Sales Region 262 Regents Park Road Finchley London N3 3HN Tel: +44 208 349 3579 Fax:+44 203 346 0038 Plantronics Ltd, Interface Business Park, Bincknoll Lane, Wootton Bassett, Wiltshire SN4 8QQ. ENGLAND Plantronics, the Plantronics name and logo design are Registered Trademarks of Plantronics, Inc. ©Plantronics, Inc. All Rights Reserved. Printed in the U.K. 35105-01 Rev. B www.plantronics.com 5205 CA20 U Guide A5 30/11/00 5:32 pm CA20 Adapter CA20 ADAPTER Base Unit – front

5205 CA20 U Guide A5 30/11/00 5:32 pm Page 5 HEADSET ADAPTER

IMPORTANT IMPORTANT – PLEASE READ BEFORE YOU START INSTALLATION To ensure maximum performance, please observe the following:

Ensure that the base unit (B) is placed at least 30cm (12 inches) away from any computer monitor, or any other electronic equipment. This includes monitors in close proximity which may be hidden by office partitions or screens. Ensure that there is at least 15cm (6 inches) separation between the CA20 Adapter base unit (B) and the telephone. Ensure that there is at least 45cm (18 inches) separation between the CA20 Adapter base units. If you experience difficulties during the installation process, contact the Plantronics Customer Helpline on 0800 410014. BEFORE YOU BEGIN – PREPARING THE BASE UNIT (Fig. 1) Connect the telephone handset (A) to the Base Unit as shown. Connect the Base Unit (B) and AC Adapter (C) cables. Plug the AC Adapter into a local power supply. Check that all connections have been made correctly. INSTRUCTIONS

PREPARING THE REMOTE PACK

Connect the battery lead and place the battery pack into the remote. Replace the battery compartment cover. Insert the remote pack into the base unit charging cradle bay (8) and charge for 1 hour before first use. To ensure battery pack is charging correctly, check to see that the charge light on the base is flashing (9). Charge for a minimum of 1 hour before first use. When charged: 1 When the remote is fully charged, the charge light (9) on the base stops flashing and is fully illuminated.

5205 CA20 U Guide A5 30/11/00 5:32 pm Page 8 Once the remote unit is fully charged, plug in your chosen Plantronics headset to the port (19). Re-dock your remote pack into the base unit. Push down the tone control switch (18), and hold for 5 seconds before releasing. The on-line LED on the base unit will flash (17). Press the mute button on the remote pack (15) and hold for 5 seconds before releasing. If the registration of the remote unit to the base unit has been successful, the ‘on-line’ buttons on the remote (17) and the base unit (17) will be illuminated, within 60 seconds. The LED illumination will be intermittent on the remote (17) and permanent on the base unit (17). If the LED’s are not illuminated in this way, repeat the process. ESTABLISHING COMPATIBILITY The CA20 Adapter is supplied with it’s compatibility switches set to work with 90% of telephones. If however, you do not get a dial tone when lifting your receiver, please follow these steps:

Set compatibility switch 1 to position A and compatibility switch 2 to position 1 (20). Lift your receiver and listen for a dial tone. If there is no tone, repeat the steps below for the following switch positions: Switch 1

One of these configurations will give you a dial tone. If you have followed these steps and still experience problems, please contact your nearest Plantronics office (for details see reverse of guide).

SETTING THE VOLUME LEVELS

(Fig. 4) In order to set the transmit and receive volume levels, you will need the help of a colleague.

The transmit level controls how loud or quiet your voice is heard by people on the other end of the line. Put on your headset ensuring that the headset/handset switch (11) is in headset mode. Make a call to a colleague. Using the transmit volume control (12), adjust the sound level until your colleague says that the ideal sound level is reached. The receive level (14) allows you to adjust the volume of your callers’ voice. To change the volume, rotate the volume control on the remote unit until the appropriate level is reached. It is also important to ensure that the volume control on your telephone is correctly adjusted to work in harmony with your CA20 Adapter. Ensure that the volume on the phone is set to mid-range.

USING THE CA20 ADAPTER

Mute Button (Fig. 5) 1 Press the mute button (15) to stop callers hearing you. (You can still hear them). When the mute button is pressed, you will hear a beep through the headset and the mute indicator light (16) on the remote pack will illuminate. Press the mute button again to re-establish the connection.

5205 CA20 U Guide A5 30/11/00 5:32 pm Page 9 INSTRUCTIONS Receive Tone Control (Fig. 6) 1 There are a choice of 3 receive tone settings. These can be selected by using the tone control switch (18). The default setting on registration is ‘normal’. Pressing the tone control switch will alter this setting to ‘bass’. Pressing the switch again will alter the setting to 'treble’. A third press will return the setting to ‘normal’. Handset/Headset Selector (Fig. 7) 1 In order to switch between headset and handset use, simply depress the headset/handset switch (11). Out of Range Warning (Fig. 8) It is ideal to stay inside the DECT range when using the CA20 Adapter, however, as you approach the limit of the DECT range, the following indication occurs:

The out of range warning lets you know that you are about to go beyond the useable range of the product. As you approach the range boundary, there will be 3 short warning beeps in the headset. Once you are out of range, there will be a short beep every 5 seconds, and the Ready/On-Line indicators on the base (17) and remote (17) units will turn off. Any calls in progress will automatically be placed on hold. Once you move back into range, the warning beeps will stop, and the Ready/On-Line indicators will illuminate. If a call was in progress, it will be resumed. Low Battery Indication (Fig. 9) Low battery charge is indicated by warning tones through the headset as follows:

Approximately 15 minutes talktime remaining. 2 short beeps repeated every 30 seconds 5 minutes talktime remaining. 2 short beeps repeated every 20 seconds 1 minute talktime remaining. Continual rapid sequence of beeps Charging the Battery Once you hear one of these indicators, you should recharge the remote pack by docking it in the base station. The battery charging indicator (9) will flash. Once the battery is fully recharged, the battery charging indicator (9) will be permanently illuminated.

USING THE HEADSET DURING BATTERY CHARGING

You can continue using the headset as normal while the remote unit’s battery is charging. Replacing the Battery The remote unit uses nickel metal hydride rechargeable batteries. After the batteries have been discharged many times, their performance may become degraded and you may notice a significant reduction in talktime performance when fully charged. When this occurs, the remote unit’s battery pack will need replacing with a Plantronics replacement battery pack, part number 34592-01. Remove the battery compartment cover from the remote using the special tool. Dispose of the old battery pack safely, according to local regulations. Never dispose of batteries in a fire. See the Replacement Parts & Accessories guide for more details.

5205 CA20 U Guide A5 30/11/00 5:32 pm Page 10 TROUBLESHOOTING GUIDE PROBLEM You experience difficulties during registration Possible cause Remedy Incorrect Registration Ensure that the remote unit has not become registered with another base unit by removing and replacing the battery pack, and by un-plugging and re-plugging the base unit AC Adapter Plug PROBLEM You cannot hear or be heard Headset/handset button not engaged Push down headset/handset switch so that the coloured bar is visible above the switch No power Check: AC Adapter is connected to the base unit. Check: AC Adapter is connected to the mains supply. Check: power indicator on the base unit is illuminated CA20 Adapter is not connected correctly Check: headset is properly connected to the remote unit’s headset port (19). Check: your telephone is connected to the base unit’s telephone port. Check: handset is connected to the base unit’s handset port (1) Incorrect configuration switch settings for your telephone Try other configuration switch settings (20) on the base unit Out of range Listen for the warning beeps. Walk back into range Remote unit battery is flat Recharge the battery by placing the remote unit in the charging cradle (8) Headset is not compatible with remote pack Contact your supplier to check headset compatibility PROBLEM Others can’t hear you Mute is selected Press the mute button (15) on the remote unit. The mute indicator (16) should then turn off Transmit volume is too low Adjust the transmit volume (12) on the base unit Incorrect configuration switch settings for your telephone Try other configuration switch settings on the base unit

5205 CA20 U Guide A5 30/11/00 5:32 pm Page 11 TROUBLESHOOTING GUIDE PROBLEM You can’t hear others Possible cause Remedy Receive volume too low Adjust the receive volume (14) on the remote unit Incorrect configuration switch settings for your telephone Try other configuration switch settings on the base unit PROBLEM Receive sound distorted Receive volume too high on telephone If your telephone has a receive volume control, lower this until the distortion disappears PROBLEM Hear too much back-ground conversation, noise or sidetone Transmit volume is too high Adjust the transmit volume on the base unit PROBLEM Battery charging light is not illuminated when the remote unit is in the charging cradle, or remote unit inoperable after removing from base unit Remote unit not replaced in base correctly Ensure remote is placed in base unit correctly. Battery charge light will start to flash PROBLEM If your battery talktime performance is significantly degraded even after full recharge Battery approaching end of life Replace with a new battery pack (Plantronics part number 34592-01) If, after checking the troubleshooting guide, you are still experiencing difficulties, contact the Plantronics Customer Helpline on 0800 410014

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OPTIONAL PARTS & ACCESSORIES

OPTIONAL PARTS & ACCESSORIES*

There are a range of Plantronics accessories designed to enhance the functionality of the CA20 Adapter.

Handset Lifter On-Line Indicator *Subject to availability GUARANTEE GUARANTEE PLANTRONICS guarantees the satisfactory condition of the equipment with regard to manufacturing and material defects, for 2 years from the date of purchase (please retain the original receipt). If you experience any problems with the equipment, please contact your authorised Plantronics dealer. Warnings

The product is suitable for indoor use only.

The mains socket outlet for the AC adapter must be installed near to where the base unit is placed and be easily accessible.

Use only the supplied class 2 AC adapter (Plantronics part number 34659-01 UK, 34659-02 Euro).

Ensure that the voltage rating and frequency marked on the AC adapter corresponds to the local supply you intend to use.

Slots and openings at the rear of the base unit are for ventilation purposes and must not be blocked, obstructed or covered in any way.

Do not push any objects through the base unit ventilation slots.

Do not spill liquid of any type on the product.

Do not immerse in any type of liquid.

Exercise care when handling the remote unit and do not ‘short’ the metal contacts (on the plastic casing) with electrically conducting materials such as rings, bracelets, keys, etc. 10 Only charge the remote unit’s battery in accordance with the instructions of this manual. 11 To reduce the risk of electric shock, do not disassemble this product yourself. 12 Keep all products cords and cable away from operating machinery. Maintenance Hints

Unplug the unit from the telephone set and the AC adapter from the mains supply before cleaning.

Clean the equipment with a damp (not wet) cloth.

Do not use solvents or other cleaning agents.

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