A20 - Headphones PLANTRONICS - Free user manual and instructions

USER MANUAL A20 PLANTRONICS

345 Encinal Street Santa Cruz, California 95060 © 2001 Plantronics Inc. All rights reserved. Plantronics, the logo design, and the Plantronics and logo design combined are registered trademarks of Plantronics Inc. Patents U.S. 5,259,780 and 6,297,462 and Patent Pending Printed in the U.S.A. 46828-01 (12-01) www.plantronics.com

• a20APLACover3 12/16/01 8:57 PM Page 2 DIAGRAM KEY Front Rear 1 Amplifier to QuickDisconnect™ Coil Cable 11 Amplifier to Telephone Cable (P/N 40974-01) (P/N 26716-01) 12 Configuration Dial 2 Volume Rocker Switch Increase 13 Accessory Deck 3 Volume Rocker Switch Decrease 14 AC Power Supply 15 On Line Indicator (OLI) (P/N 46657-01) 5 Volume Indicator 16 Handset Cable Jack 6 Mute Bar 17 Headset Holder 7 Headset/Handset Selector Bar (P/N 46336-01) 8 Listen Volume Indicator 18 AC Adapter Jack 9 Speak Volume Indicator 19 Accessory Jack 20 Telephone Jack 10 Tone Indicator 21 Amplifier iii

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• a20APLABody3 12/16/01 8:58 PM Page 1 WELCOME Thank you for selecting the A20 Telephone Headset Amplifier and Accessory Deck from Plantronics. This User Guide will help you install your Headset Amplifier and learn its basic operation. The Headset is described in a separate Guide which should be read prior to its use.

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IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

7. This product is intended to be used only with a

Plantronics supplied Class 2 Direct Plug-In Power Unit rated 9VDC 500mA.

2. Follow all warnings and instructions marked on the

product. The symbol identifies and alerts the user to the presence of important operating and service instructions. Plantronics Part No. 47249-01 rated at an input voltage of 120 VAC, 60 Hz and an output voltage of 9VDC at 500mA. Plantronics Part No. 47249-02 rated at an input voltage of 220 VAC - 240 VAC, 50 Hz and an output voltage of 9VDC at 500mA.

4. Do not locate product near water, for example, near a

bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool. Never spill liquid of any kind on the product.

9. Do not overload outlets and extension cords as this

can result in the risk of fire or electric shock.

5. Do not place this product on an unstable cart, stand

or table. The product may fall, causing serious damage to the product. 11.Avoid using telephone equipment during an electrical storm. There may be a remote risk of electric shock from lightning. 12.Do not use the telephone equipment to report a gas leak in the vicinity of the leak. KOREAN

6. This product should never be placed near or over a

radiator or heat register. 10.To reduce the risk of electric shock, do not disassemble this product, but take it to qualified service personnel when service or repair work is required. PORTUGUÊS

8. Do not allow anything to rest on the telephone

connection cord. Do not locate this product where the cord will be abused by persons walking on it. ESPAÑOL

3. Unplug this product from the wall outlet before

cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. FRANÇAIS

1. Read and understand all instructions.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

SAVE THESE INSTRUCTIONS

• a20APLABody3 12/16/01 8:58 PM Page 4 STEP 1 13.Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: SETUP a) When the power supply cord or plug is damaged or frayed. Take all the Telephone Headset Amplifier components out of the box and place on a clean surface near the telephone to be converted. CABLING CONNECTIONS d) If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustments of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. Arrange components as shown in the lower diagram on page ii. Make all the connections as shown.

If the product exhibits a distinct change in performance. 15.Keep all product cords and cables away from operating machinery. Connect one end of the Short Cable 11 to the A20 Telephone Line Jack 20 . Connect the AC Power Adapter 14 to the AC Power Adapter Jack 18 and a wall outlet. COMPONENT ASSEMBLY The Telephone Headset Amplifier 21 and Accessory Deck 13 are connected by snapping in the two plastic dovetail connecting arms on the Amplifier into the top of the spring loaded slots on the front of the Accessory Deck.

JAPANESE With the Accessory Deck Cover removed, organize all related cabling by pressing the cables into the moulded guides.

Replace the Accessory Deck Cover and place the telephone on the Deck. Connect the other end of the Short Cable 11 to your telephone’s handset line jack.

SAVE THESE INSTRUCTIONS

Push the Headset Holder 17 into one of the positions shown. KOREAN 14.This product requires AC power in order to operate. In order to have phone service during a power outage, have another telephone available that is powered only by the telephone line. Remove the handset cord from the telephone and plug it into the Handset Jack 16 . PORTUGUÊS e) If the product has been dropped or the base unit has been damaged. ESPAÑOL c) If the product has been exposed to rain or water. FRANÇAIS b) If liquid has been spilled into the product. ENGLISH

IMPORTANT SAFETY INSTRUCTIONS

• a20APLABody3 12/16/01 8:58 PM Page 6 STEP 2 STEP 1 The Amplifier and Accessory Deck Package includes an On Line Indicator (OLI) 15 to visually notify co-workers you are talking on the telephone.

HEADSET HOLDER OPTIONS

With the Headset in position, place the Telephone Handset off-hook.

If you do not hear a dial tone, press the Headset/Handset Selector Bar 7 . Indicator lights will automatically display. If indicator lights are displayed and you still do not hear a dial tone, you may need to adjust the Configuration Setting Dial 12 (see page 10). Dial a co-worker to test connections and loudness settings. If the Speak Volume 9 (how you sound to others) is too loud or too low, press the Mode Selector to highlight Speak Volume 9 and then adjust Volume Rocker Switch up 2 or down 3 to increase or decrease volume.

PORTUGUÊS If the Listen Volume 8 (how others sound to you) is too loud or too low, press the Mode Selector to highlight Listen Volume 8 and then adjust Volume Rocker Switch up or down 3 to increase or decrease volume. ESPAÑOL Use the Headset Holder 17 to protect your Headset and reduce desk clutter. To provide maximum flexibility, the Accessory Deck 13 is equipped with three locations around the perimeter for headset stand mounting. Select the desired location and fit the headset stand into the mounting slots on the Accessory Deck.

PLACING A CALL

FRANÇAIS Select a position where the OLI can be placed–on your desk, on top of a computer monitor, or mounted on the wall.

ON LINE INDICATOR ASSEMBLY

ADJUSTING VOLUME INCOMING VOLUME Select Listen Volume by pressing the Mode Selector

Adjust the in-coming sound level with the Volume Rocker Switch up 2 to increase, down 3 to decrease.

FRANÇAIS OUTGOING VOLUME Select Speak Volume by pressing the Mode Selector

Adjust the out-going sound level with the Volume Rocker Switch up 2 to increase, down 3 to decrease.

by pressing the Mode Selector increases treble and

increases bass to the user’s ear. Select a level (bass or treble) that is comfortable for you by adjusting the Volume Rocker Switch 2 3 .

The default mode is Listen, so if the mode selector is inactive for 10 seconds the unit will return to the default or Listen mode.

JAPANESE To scroll between Listen, Speak and Tone modes, simply depress the mode selector until you are in the desired mode. The LED on the display provides a visual indication of which mode is active. KOREAN MODE CONTROL PORTUGUÊS TONE LEVEL ESPAÑOL The optional Auto Lifter (see Accessories Section) simplifies receiving a call by automatically lifting the handset when the Headset/Handset Selector Bar is pressed.

With the Headset in position, when your telephone notifies you of an incoming call, place the Handset off-hook. Press Headset/Handset Selector Bar 7 once to display indicator lights and talk normally. Note: If the Amplifier is left in the Headset/Handset mode, simply place the Handset off-hook to answer the call. ENGLISH STEP 3 CHINESE

• a20APLABody3 12/16/01 8:58 PM Page 10 TROUBLESHOOTING CONFIGURATION SETTING

I CANNOT HEAR A DIAL TONE

Press the Headset/Handset Bar. Check that all connections are correct and firmly in place. Ensure Headset is centred on your ear.

Adjust Configuration Dial 12 Setting (see page 10).

I PLUGGED EVERYTHING IN BUT THE

LIGHTS WON’T COME ON

Plug the AC adapter into another wall outlet or test the outlet using a lamp. EarCons AUDIBLE CUES Press the Headset/Handset bar 7 at the front of the adapter to make sure adapter is in headset mode.

THE LIGHTS ARE ON BUT I CAN’T HEAR

ANYTHING WHEN I LIFT THE HANDSET

Turn the Configuration Dial 12 on the left-hand side of the adapter clockwise through each of the four positions until you hear dial tone. Press the purple mode button and listen for a musical beep. If you don’t hear these musical beeps there could be something wrong with the headset or adapter–call 1-831-458-7700.

Simply hold down the Mute Bar 6 then depress the Volume Rocker Switch 2 3 ( decreases volume or turns off EarCon; increases EarCon Volume).

Even though the user hears the EarCon, the calling party does not. I HEAR A DIAL TONE WHEN I LIFT

THE HANDSET BUT THERE’S ALSO

A RASPING NOISE

CHINESE Turn the Configuration Dial 12 on the left hand side of the adapter clockwise to the next setting. (There are four settings.) JAPANESE Check that all the cables are completely plugged in and in the correct jack. KOREAN The intensity of the EarCon Audible Cue can be increased, lowered, or turned off (Three levels plus Off). PORTUGUÊS Your Amplifier provides both visual and audio feedback for all operator adjustments. EarCons provide audio feedback in the form of different toned beeping sounds for different functions. Double beeps indicate the ends and mid point ranges of each function. ESPAÑOL Experimenting with these four settings will not harm the amplifier or your telephone. FRANÇAIS Place a call to a co-worker and while speaking turn the Configuration Dial 12 clockwise until you achieve the best sound. A paper clip can be used to make turning the compatibility dial easier.

ENGLISH The electronic configuration of telephone systems can vary. You can optimise the performance of your Amplifier by stepping through the four configuration settings. The Configuration Dial 12 is located on the right side of the Amplifier behind the Handset Jack.

• a20APLABody3 12/16/01 8:58 PM Page 12 TROUBLESHOOTING THERE SEEMS TO BE MORE THAN ONE

CONFIGURATION POSITION THAT I CAN

HEAR A DIAL TONE IN

Check that all the cables are fully connected and in their correct jacks. You may have an incompatible phone. Call 1-831-458-7700 for customer support. EVERYTHING WORKS OK WITH THE HEADSET BUT THE ON LINE INDICATOR DOESN’T LIGHT UP When the Amplifier is being used with a new phone, you may need to reset it to the factory default settings. First depress the Mute Bar 6 then the Headset/Handset Selector Bar 7 and the Mode Selector button and hold them until all the LEDs flash. Release your hold and the Amplifier has been reset to the factory default settings. Make sure headset voice boom is positioned near your mouth. The Plantronics Help Desk is ready to assist you! Dial 1-831-4587700 (Prompt 1, then 2), Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Standard Time; FAX Plantronics at 1.831.425. 8654; visit our website at www.plantronics.com; or contact your local distributor. Adjust Speak Volume (see page 9). Adjust Configuration Setting (see page 10).

CHINESE This method does not reset the Configuration Dial, that must be done manually. Using a paper clip to turn the Dial will allow you to feel when it passes through the four-detent positions. JAPANESE Check that the 3.5mm stereo plug is fully inserted into the jack at the rear of the amplifier. KOREAN Try unplugging the power cord for 2 seconds, reconnect and try again. To enter the “Speak Volume Override Mode”, hold down the Mute and Mode Selectors simultaneously (the Speak Volume LED will start flashing) and release them. Adjust the Volume Rocker Switch up or down to increase or decrease the Speak Volume, through the three modes: low, normal and high. ESPAÑOL I TRIED ALL FOUR POSITIONS ON THE

CONFIGURATION DIAL AND CANNOT

HEAR A DIAL TONE IN ANY

Every Amplifier comes equipped with an Auto Detection feature that enables the unit to automatically detect the type of telephone it is connected to. Under rare circumstances, the Amplifier falsely detects the type of telephone it is connected to (the caller may sound too loud or not loud enough). In this situation the Speak Volume Control does not provide the volume range to correct the problem. This can be easily corrected by entering the “Speak Volume Override Mode”. FRANÇAIS Use the position that either sounds best to you or the person you call. If both positions are the same then use the one you’re currently in–they are both valid. ENGLISH TROUBLESHOOTING

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INDUSTRY CANADA NOTICE

SUPPLIES AND ACCESSORIES

This Class B digital apparatus complies with Canada ICES003. PLANTR ONICS Allows placement of OLI further from amplifier. Reduces headset weight and desk clutter. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Lightweight Extension Cord (P/N 40711-01) Increase mobility in your work area; let’s you stay on the line while moving away from the amplifier. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. KOREAN Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides and indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5. PORTUGUÊS Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. ESPAÑOL Lightweight Amplifier to QD Cord (P/N 40702-01) Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. FRANÇAIS OLI Extension Cord (P/N 46429-01) Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the users satisfaction. ENGLISH Auto Lifter (P/N 60961-01) Reduces the steps necessary to answer a call by automatically placing the handset off-hook when the Handset/Headset is pressed. See label on unit for REN No., as applicable. JAPANESE

INFORMATION ON SUPPLIES AND ACCESSORIES

CHINESE Contact your local distributor or visit our website at www.plantronics.com. See also Diagram Key for additional part numbers.

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WARRANTY AND SERVICE

The following warranty and service information applies only to the U.S. and Canada. For information in other countries, please contact your local distributor. How to Obtain Warranty Repairs To obtain in or out of warranty service, please prepay shipment and return the unit to the appropriate facility listed below: Tel. Tel.

Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information:

A proof-of-purchase indicating model number and date of purchase. Bill-to address Ship-to address Number and description of units shipped Name and telephone number of person to call, should contact be necessary Reason for return and description of the problem Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier. KOREAN JAPANESE Incidental or Consequential Damages NEITHER PLANTRONICS NOR YOUR RETAIL DEALER OR SELLING DISTRIBUTORS HAS ANY RESPONSIBILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION, COMMERCIAL LOSS OR PROFIT, OR FOR ANY INCIDENTAL EXPENSES, EXPENSES, LOSS OF TIME, OR INCONVENIENCE. Some states do not allow exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. Plantronics Service Centre 1455 Pitfield Boulevard Saint-Laurent, Quebec H4S 1G3 Other Legal Rights This Warranty gives you specific legal rights and you may also have other rights which vary from state to state. Vista, Quick Disconnect, Call Clarity, and SoundGuard Plus are trademarks of Plantronics, Inc.

CHINESE The name Plantronics, the Plantronics logo and SoundGuard are registered trademarks of Plantronics, Inc.

PORTUGUÊS Implied Warranties Under state law, you may be entitled to the benefit of certain implied warranties. THESE IMPLIED WARRANTIES WILL CONTINUE IN FORCE ONLY DURING THE WARRANTY PERIOD. Some states do allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Plantronics Service Centre 345 Encinal Street Santa Cruz, CA 95060 ESPAÑOL Exclusions From Warranty This Warranty applies only to defects in factory materials and factory workmanship. Any condition caused by accident, abuse, misuse or improper operation, violation of instructions furnished by Plantronics, destruction or alteration, improper electrical voltages or currents, or repair or maintenance attempted by anyone other than Plantronics or an authorised service centre, is not a defect covered by this Warranty. In such cases, Plantronics may charge you for materials and labour, even during the warranty period. Parts subject to wear and tear in normal usage are not covered by the Warranty. Limited Warranty Plantronics, Inc. (“Plantronics”) warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this product shall be free from defects in materials and workmanship for a period of two (2) years from the date of original retail purchase (“Warranty Period”). The obligation of Plantronics under this warranty shall be limited to repair or replacement, at Plantronics’ option, without charge, of any part or unit that proves to be defective in material or workmanship during the Warranty Period. ENGLISH

WARRANTY AND SERVICE

• a20APLABody3 12/16/01 8:58 PM Page 18 TOUT FONCTIONNE OK AVEC LE CASQUE, MAIS LE VOYANT DE ‘EN-LIGNE’ NE S’ALLUME PAS JAPANESE

GARANTIE ET SERVICE

NOTICE INDUSTRY CANADA

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GARANTIE ET SERVICE

Plantronics Service Centre 345 Encinal Street Santa Cruz, CA 95060 Plantronics Service Centre 1455 Pitfield Boulevard Saint-Laurent, Quebec H4S 1G3 Tél. Tél.

GARANTIE ET SERVICE