Question 1

The touchscreen of the Securio P36i does not respond to change modes

Accepted Answer

The touchscreen of the Securio P36i should respond to swipes to change between the three modes: Silent, Standard, and Performance. If the screen does not respond, here are the solutions:

1. Clean the photoelectric cell

The first cause is often the dirt accumulation on the photoelectric cell in the paper feed. Use a brush or a dry cloth to clean this area. A dust deposit can block the swipe detection.

2. Reactivate the screen

If the device is in sleep mode, the screen may appear inactive. Tap on the display area to reactivate the touchscreen and try swiping again to change modes.

3. Swipe correctly

Make sure to slide the tip of your finger across the screen like you would on a smartphone. The interaction must be a real swipe, not just a simple tap.

The available modes on the Securio P36i are: Silent (45-50 dB), Standard (55-60 dB), and Performance (65-70 dB). They cycle through on the touchscreen.

Question 2

How to disable the energy-saving mode of the Securio P36i?

Accepted Answer

The HSM Securio P36i does not have a proper 'ECO mode', but several automatic energy-saving functions:

Automatic standby (2 minutes)

After 2 minutes without paper feed, the device automatically switches to Ready mode (standby). To restart it, simply insert paper or touch the touchscreen.

Automatic shutdown after 8 hours

If the shredder is not used for 8 hours, the device automatically reduces its power consumption. This function is built-in and cannot be disabled - it is a safety and energy-saving measure.

Permanent Mode (continuous operation)

If you prefer the shredder to operate without automatic standby, activate the Permanent Mode by pressing and holding the center of the touchscreen for 3 seconds. In this mode, the motor runs continuously until you deactivate the mode by touching the screen again.

Three power modes available

You can also control the power through the three operating modes (screen swipe):

Silent: 45-50 dB(A) for quiet operation
Standard: 55-60 dB(A) for a balance between power and noise
Performance: 65-70 dB(A) for maximum power

Question 3

How to unblock a paper jam in the HSM Securio C18c shredder and clean the mechanism?

Accepted Answer

If a paper is jammed in your HSM Securio C18c shredder, please note that the device has an automatic anti-jam system with reverse operation. Here’s how to proceed effectively:

In case of paper jam:

Wait for the cutting mechanism to automatically run in reverse for a few seconds, then it will eject the jammed paper.
If the paper remains stuck, press the reverse button “R” to remove the stack of paper.
Remove half of the stack of paper and feed the documents one by one to avoid overloads.
Never force the jammed paper to avoid damaging the solid hardened steel cutting cylinders.
If the blockage persists after these steps, contact HSM customer service, as work on the cutting mechanism should only be performed by authorized technicians.

Regular cleaning and maintenance:

Before any maintenance operation, unplug the device from the power outlet.
Clean the exterior of the device with a soft cloth and non-corrosive soapy water. Ensure that water does not enter inside.
Oil the cutting mechanism if performance decreases, if noises appear, or each time you empty the 25-liter collector.

Lubrication of cutting cylinders: Only use special HSM cutting block oil. Spray the oil across the entire width of the cylinders through the paper feed, then let the device run without paper for about 10 seconds in continuous mode. This operation removes paper dust and particles that could hinder operation. If in doubt or if performance does not improve, contact an authorized HSM service center.

Question 4

How to set or reset the PIN code on the HSM Securio P44i paper shredder?

Accepted Answer

The HSM Securio P44i shredder features a touch screen lock function that allows you to protect the device from unauthorized use by setting a personal 4-digit PIN code.

Setting a PIN code for the first time:

Press and hold the lock key for at least 1 second.
A numeric keypad appears on the 4.3-inch touch screen.
Enter your personal 4-digit PIN code (for example 1234).
Confirm your selection. The screen darkens to indicate that the lock is activated.
Anyone wishing to use the shredder will then need to enter this PIN code to access the shredding functions.

Unlocking the screen with the PIN code:

Tap anywhere on the touch screen to display the numeric keypad.
Enter your 4-digit PIN code.
The screen reactivates and the device becomes operational again.

If you have forgotten your PIN code:

You can use the universal master code: 8731
Enter this code when the numeric keypad appears. This unlocks the device without erasing your personal PIN code.
You can then set a new PIN code by repeating the locking procedure.

Disabling the screen lock:

If you wish to completely disable the lock function, first unlock the screen with your PIN code or the master code.
Press and hold the lock key again for 1 second to toggle the status (on/off).

For optimal security of your HSM Securio P44i shredder, choose a PIN code that is easy to remember but hard to guess, and keep it in a safe place to avoid any accidental locking of the device.

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