Question 1

The "Next" and "Finish" buttons do not appear in the AKASO GO app

Accepted Answer

If the "Next" and "Finish" buttons do not appear when setting up the AKASO GO app for your EK7000 Pro camera, please check the following:

Update the AKASO GO app by downloading the latest version from your app store (iOS or Android). Older versions may have display bugs.
Check your Wi-Fi connection - The camera and your smartphone must be connected to the same EK7000 Pro Wi-Fi network. Press and hold the down button for 3 seconds on the camera to activate Wi-Fi and display the network credentials.
Restart the app - Completely close AKASO GO, then relaunch it. This often resolves temporary graphical interface issues.
Restart the camera - Turn off the camera completely, then turn it back on by pressing the mode button for 3 seconds until the indicator light turns on.
Clear the app cache - On Android, go to Settings > Apps > AKASO GO > Storage > Clear cache. On iOS, uninstall and reinstall the app.

If the problem persists after these steps, contact Akaso support with a screenshot of the display issue.

Question 2

How to connect the Akaso EK7000 Pro camera to your smartphone?

Accepted Answer

Activating WiFi on the camera

Turn on the camera and hold the Down button for three seconds to activate the WiFi connection. The network name (SSID) and password will be displayed on the camera screen.

Connecting the smartphone

Access the WiFi settings on your smartphone
Search for and select the network “EK7000 Pro”
Enter the password displayed on the camera screen

Pairing with the AKASO GO app

Once connected to the camera's WiFi:

Open the AKASO GO app (available on the App Store and Google Play)
Tap the “+” icon at the top right
Select “EK7000 Pro”
Choose “Live Preview” to activate synchronization

Important limitation for Apple devices

iPhone and iPad cannot download 4K or 2.7K videos via the AKASO GO app. To access this content, connect the camera to a Windows computer via USB cable.

Question 3

How to resolve the image error when taking a photo with the Akaso Brave 7 LE camera?

Accepted Answer

If your Akaso Brave 7 LE sports camera displays an error message saying "image error" when taking a photo, here are several steps to resolve this issue:

1. Check the memory card

Make sure the microSD card is properly inserted and compatible with the camera.
Format the memory card directly from the camera menu to avoid any corrupted file issues.
Try using another microSD card to determine if the problem is with the card.

2. Check the camera settings

Ensure that the photo settings are correctly configured (resolution, format, etc.).
Reset the camera settings to factory values to eliminate any potential software bug.

3. Update the firmware

Check the official Akaso website to see if a firmware update is available for your model and install it.

4. Restart and test

Turn off and then turn on the camera for a complete restart.
Try taking a photo without a memory card to see if the error persists (some cameras allow this).

If the image error problem continues despite these steps, it may be a hardware defect. In this case, contact Akaso customer service or technical support for further assistance.

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