Question 1

Why do the burners of my CAMPINGAZ BLUE FLAME EXLD produce a small flame?

Accepted Answer

If you observe a small flame on both burners of your CAMPINGAZ BLUE FLAME EXLD griddle, several causes are possible. Here’s how to diagnose and resolve the issue:

Priority Checks

Gas Level - First, check that your gas bottle is not empty or nearly empty. This is the most common cause.
Knob Position - Ensure that the flow knobs are fully open (counterclockwise).
New Bottle - If you have just installed a new bottle, wait 5 minutes before relighting. A new bottle contains air that can initially reduce the flame.

Cleaning the Burners

The burner orifices may be blocked by dust, residue, or cobwebs. To clean:

Allow the griddle to cool completely.
Use a metal brush to clear the orifices of each burner.
Clean the venturi tubes (the tubes inside) - they may be clogged or obstructed by debris.
Wipe the surface with a damp sponge and dish soap to remove residue.

Checking the Venturi Tube

The venturi tube of your burner may be misaligned or blocked. The manual states that unstable or small flames may be due to a misaligned or blocked venturi tube. Check that this tube is clear and properly aligned.

If the Problem Persists

After these checks and cleaning, if you still have a small flame on both burners, it is possible that the regulator is faulty. Contact Campingaz Customer Service for a more in-depth diagnosis.

Question 2

How to replace the battery of the CAMPINGAZ BLUE FLAME EXLD griddle?

Accepted Answer

The electronic ignition system of your CAMPINGAZ BLUE FLAME EXLD griddle is powered by a AA (LR06) battery. When the electronic ignition is not functioning properly, it is usually necessary to replace this battery.

Replacement steps:

Locate the battery compartment located under the console of your griddle (see diagram Fig. 9 in the manual)
Unscrew the top cap of the ignition battery compartment
Remove the old used battery
Insert a new AA (LR06) battery, carefully respecting the polarities indicated in the diagram inside the compartment (see Fig. 10): the positive pole must correspond to the + symbol and the negative pole to the - symbol
Tighten the cap firmly to ensure good electrical contact

Helpful tips: Before replacing the battery, check that the electronic ignition is really not working - sometimes a poor contact is enough. In this case, simply unscrew and re-screw the cap. Use a new high-quality battery to ensure reliable ignition.

Manual ignition in case of problems: If after replacement the electronic ignition still does not work, your griddle has a manual ignition. You can light the burners with a lighter or matches by turning the control knob to the full flow position.

Recycling: Take used batteries to a collection point (waste disposal site) or to your retailer. Do not throw them in the regular trash, as they contain substances that can be potentially harmful to the environment.

Question 3

Why does my SIGMA 2 griddle refuse to start with a small flame and goes out when I turn on both burners?

Accepted Answer

This problem usually occurs when the griddle is new or after a long period of inactivity. It is related to a completely normal gas regulation phenomenon that is easily correctable.

Unlocking Procedure

Follow these steps:

Set all control knobs to the OFF position
Close the gas bottle valve (key at the end of the regulator)
Wait 30 seconds
Slowly reopen the valve, gradually - this step is crucial
Wait an additional 10 seconds
Start the electronic ignition (piezo ignition button) on one burner at a time
Slowly turn the corresponding control knob counterclockwise until you get a normal flame
Once the first burner is stabilized, light the second one in the same way

Why does this happen?

The SIGMA 2's regulation system temporarily restricts the gas flow if it detects too rapid an opening of the valve or a sudden drop in pressure (such as simultaneously opening two burners). This is a safety mechanism. Igniting both burners at once creates a pressure drop that triggers this limitation.

Special Case: Wrong Type of Gas

If the problem persists despite this procedure: check that your regulator matches your type of gas. In cold weather (below 5°C), butane does not vaporize properly - you need to use propane. In summer, either one is suitable.

If the problem continues

Once the procedure is completed and applied correctly, the flame should be normal. If it is still not the case after several attempts, the regulator may be defective. Contact the retailer or CAMPINGAZ service for a diagnosis or exchange (the warranty covers this type of failure on a new unit).

Question 4

What should I do if gas is not reaching my CAMPINGAZ SORIO 3 LXD TWIN griddle?

Accepted Answer

If gas is not reaching your CAMPINGAZ SORIO 3 LXD TWIN griddle, here are the steps to follow to identify and resolve the issue:

1. Check the gas bottle

Make sure the gas bottle is full.
Check that the bottle is properly connected to the griddle.
If the bottle is empty, replace it with a full one.

2. Check the regulator

Ensure that the regulator is in good condition and properly installed.
A faulty regulator can prevent gas flow.

3. Inspect the hoses

Examine the gas hose for any kinks, cuts, or damage.
A damaged hose can block the gas.

4. Check the connections

Make sure all connections are tight.
To detect a leak, apply a soapy solution to the fittings: bubbles indicate a leak.

5. Open the gas valve

Check that the valve on the gas bottle is fully open.

6. Purge the system

If the griddle has not been used for a while, open the gas valve and let it flow for a few seconds before lighting the device, to eliminate air in the lines.

By following these steps, you should be able to restore gas flow to your griddle. If the problem persists, it is advisable to consult a professional for a thorough check and safe repair.

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