HEM-B2012SA - Coffee maker Heinner - Free user manual and instructions

Product Type	Coffee Maker
Brand	Heinner
Model	HEM-B2012SA
Capacity	1.2 L (approx. 12 cups)
Dimensions (W x D x H)	25 x 20 x 30 cm
Weight	1.5 kg
Power Consumption	800 W
Voltage	220-240 V
Frequency	50/60 Hz
Material	Plastic housing, stainless steel heating element
Filter Type	Permanent mesh filter (included), also compatible with paper filters (size #4)
Carafe Type	Glass carafe with lid and handle
Auto Shut-off	Yes, after 2 hours of inactivity
Keep Warm Function	Yes, automatic for up to 2 hours
Water Level Indicator	Yes, visible on the water tank
Anti-drip System	Yes, prevents dripping when removing the carafe
Detachable Filter Holder	Yes, for easy cleaning
Cord Length	0.8 m
Color	Black
Warranty	2 years

Frequently Asked Questions - HEM-B2012SA Heinner

How often should I descale the coffee maker?

We recommend descaling every 1-3 months, depending on water hardness. Use a mixture of water and white vinegar (1:2 ratio) or a commercial descaling solution. Run a brewing cycle without coffee, then rinse with fresh water twice.

Why is my coffee weak or watery?

Weak coffee can result from using too little coffee grounds, coarse grind, or not tamping enough. Ensure you use the recommended amount (1 tablespoon per 6 oz of water). Also check that the permanent filter is properly seated or paper filter is not clogged.

How do I clean the glass carafe?

Wash the carafe with warm soapy water and a soft sponge. Avoid abrasive cleaners. For stubborn stains, fill with hot water and a teaspoon of baking soda, let it soak for 15 minutes, then rinse thoroughly.

Can I use paper filters?

Yes, the coffee maker is compatible with standard #4 cone-shaped paper filters. If using paper, place it inside the permanent filter basket or directly in the holder, then add coffee grounds.

What is the maximum water capacity?

The water tank holds up to 1.2 liters, which corresponds to approximately 12 cups of brewed coffee. Do not exceed the max fill line indicated inside the tank.

How does the auto shut-off feature work?

The coffee maker automatically turns off after 2 hours from the end of the brewing cycle to prevent dry boiling and save energy. This feature is always active and cannot be disabled.

Why is the coffee maker leaking water?

Leaks can occur if the water tank lid is not closed properly, the carafe is not correctly placed on the warming plate, or the permanent filter is overflowing. Ensure the filter is not overfilled and the carafe is aligned. Also check for any cracks in the water tank.

How can I reduce the bitterness of my coffee?

Bitterness often comes from over-extraction. Use a medium roast coffee, a slightly coarser grind, and avoid leaving the coffee on the warming plate for more than 30 minutes. Clean the coffee maker regularly to prevent oil buildup.

Does this coffee maker have a programmable timer?

No, the HEM-B2012SA is a basic drip coffee maker without a programmable timer. It operates immediately when powered on. You can use an external smart plug to schedule it if desired.

How do I replace the permanent filter?

The permanent mesh filter is washable and reusable. To replace, simply pull it out of the filter holder. If cleaning no longer removes stains or it becomes damaged, you can order a replacement from Heinner or use a #4 paper filter instead.

USER MANUAL HEM-B2012SA Heinner

Modern espresso machine with silver and black casing, no visible text or symbols

Line drawing of a toaster with control buttons (no text or symbols)

Simple line drawing of a computer monitor with four circular buttons and an arrow pointing to the left (no text or symbols)

Technical line drawing of a mechanical device with a cylindrical shaft and internal components (no text or symbols)

Diagram of a front-mounted device with four circular ports and a directional arrow (no text or symbols)

Modern espresso machine with black handle and silver casing (no visible text or symbols)

• Espresso maker with high pressure pump (20 bar)
• Capacity: 1.2 L
• Color: Silver
• Power: 850 W

Thank you for purchasing this product!

I. INTRODUCTION

Before using the appliance, please read carefully this instruction manual and keep it for future reference.

This instruction manual is designed to provide you with all required instructions related to the installation, use and maintenance of the appliance.

In order to operate the unit correctly and safety, please read this instruction manual carefully before installation and usage.

II. CONTENT OF YOUR PACKAGE

Espresso maker
User manual
Warranty card

III. SAFETY PRECAUTIONS

Before using the electrical appliance, the following basic precautions should always be followed including the following:

1. Before using checks that, the voltage of wall outlet corresponds to coffee maker rating plate.
2. The appliance must be earthed.
3. Close supervision is necessary when your appliance is being used near children.
4. Do not place the coffee maker on hot surface or beside fire, avoid to be damaged.
5. Remove plug from wall outlet before cleaning and when not in use. Allow appliance to cool down completely before taking off, attaching components or before cleaning.
6. Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions, or is dropped or damaged in any manner. Return appliance to the nearest authorized service facility for examination, repair or electrical or mechanical adjustment.
7. The use of accessory that is not recommended by manufacturer may cause injury to persons or damage to appliance.
8. Place appliance on flat surface or table; do not hang its power of appliance.
9. Ensure that the power cord does not touch hot surface of appliance.
10. Some parts of appliance are hot when operated, so do not touch with hand directly.
11. Do not immerse appliance or power cord into water or any other liquids.
12. Do not use outdoors.
13. Save these instructions booklet for future reference.

HOUSEHOLD USE ONLY.

IV. PRODUCT DESCRIPTION

1. One cup switch
2. Two cup switch
3. ON/OFF switch
4. Steam switch
5. Drip tray
6. Cup cushion
7. Water tank cover
8. Water tank

9. Steam control knob

10. Steam tube assemble parts

11. Steam jacket
12. Stainless steel strainer
13. Metal funnel
14. Funnel handle
15. Press bar (press steel mesh with it when pur coffee residue to avoid its slipping out)

V. USING INSTRUCTION

NOTE:

1. Please note that for making coffee and frothing milk you have to use the same knob. The correct position of the knob for coffee is up and for making frothing milk is down.
2. Please note that it is normal that at the first use, there will be a plastic taste, but after a while, it will disappear.
3. In addition, it is normal for the espresso maker to drip some water when it is heating up the water or when it is used the frothing milk option.
4. In order to enjoy a great cup of coffee, it is necessary to let the water reach the correct temperature.

BEFORE FIRST USE

To ensure the first cup of coffee tastes excellent, you should rinse the coffee maker with warm water as follows:

1. Pour water into water tank, the water level should not exceed the "MAX" mark in the tank. Then replace the water tnak cover:

Note: The appliance is supplied with a detachable tank for easy cleaning, you can fill the tank with water firstly, and then put the tank into the appliance.

1. Connect to power source, turn the ON/OFF switch (you should buck-up the left knob if the indicator lamp is not illuminated), open the steam knob, the pump begins to work and the water will come out, then buck-up the steam knob (Note: There may be noise when pump the water it is normal).

Line drawing of a toaster with three buttons and handle (no text or symbols)

1. The switch indicator lamp begins flashing when the coffee maker is preheating, the preheating finished time is about two minutes and the indicator lamps will remain ON.
2. Press one-cup switch in order to start the cleaning operation.

Simple line drawing of a computer monitor with four circular buttons and an arrow pointing to the left (no text or symbols)

1. The water will flow out. Note: The appliance is not equipped with jug; please use your jug or coffee cup. We recommend to repeat this operation if necessary.

- MAKING ESPRESSO

1. Meanwhile the machine is preheating, please put the coffee powder into the filter with measuring spoon, press the ground coffee powder tightly with the tamper, then wipe the coffee powder from the edge of the funnel (for 1 or 2 cups).

2. Insert the funnel according to the lock mark, and then put the coffee cup placed at the bottom of funnel.

Technical line drawing of a mechanical device with a cylindrical shaft and internal components (no text or symbols)

1. Select 1 cup, coffee begins to flow (if needed 2 cups, then press 2 cups)

Diagram of a door with four circular buttons and an arrow pointing to the leftmost circle (no text or symbols present)

1. At the same time, adjust the position of the coffee cup in order to avoid dripping off the cup.

2. Once the appliance will stop pouring, the coffee is ready, you may remove the cup.

• FROTHING MILK / CAPPUCCINO

You get a cup of cappuccino when you top up a cup of espresso with frothing milk.

Method:

1. Prepare espresso first with container big enough according to the part "MAKING ESPRESSO COFFEE", make sure that the steam control knob is at the "OFF" or "0" position.
2. Press the steam switch to the "1" position, until the indicator is illuminated.

Note: During operation, if the green indicator is extinguished, you should turn the steam control knob to "OFF" or "0" position. Press coffee/hot water selector to the "1" position and pump water, after about 30s, close the pump (coffee/hot water selector to the "0" position, then wait for until the green indicator is illuminated and turn the steam control knob in anti-clockwise, the steam will come out again.

1. Fill a jug with 100 grams of milk for each cappuccino to be prepared, it is recommended to use whole milk at refrigerator temperature (not hot!).

Note: In choosing the size of jug, it is recommend the diameter is not less than 70 ± 5 mm, and bear in mind that the milk increases in volume by 2 times, make sure the height of jug is enough.

1. Turn the steam control knob slowly in anti-clockwise, steam will come out from the frothing device.

Note: Never turn the steam control button rapidly, as the steam accumulated rapidly which may increase risk of explosion.

1. Insert the frothing device into the milk about two centimeter, froth milk moving vessel round from up to down.

2. When the required purpose is reached, you can turn the steam control knob to "OFF" or "0" position.

Note: Clean steam outlet with wet sponge immediately after steam stops generating, but care not to get burnt!

1. Pour the frothed milk into the espresso prepared; now the cappuccino is ready. Sweeten to taste and if desired, sprinkle the froth with a little cocoa powder.

2. Press the ON/OFF switch to the "0" position to cut the power source off.

Note: We recommend letting the appliance to coll down at least 5 minutes before making coffee again. Otherwise burnt odor may occur.

- MAKING HOT WATER

1. With this function, you can pre-heat your coffee cup to ensure that the temperature of the coffee will not decrease. So as to improve the coffee flavor.

2. Clean your coffee cup. After drinking coffee, you can directly make hot water with this coffee maker to clean the cups. This makes it more simple and convenient to clean the cups.

Methods:

1. Press the On/Off switch to the "1" position; the Steam switch to "0" position, Coffee/hot water selector to "0" position. The red lamp will be illuminated; after a moment, the green lamp will be illuminated.

2. First, turn the steam control knob from "OFF" to "0" position in anti-clockwise. (Turn the knob to at least 135 degree.) Then press coffee/hot water selector to "1" position, and hot water will flow out from the steam wand.

Note: At first, the hot water will scatter from the steam wand. May let the steam wand outlet close to the coffee cup wall. Thus at this moment, you need to pay attention to the protection of hot water splash because it may burn skin.

• PRODUCING STEAM TO HEAT LIQUIDS

The steam wand (without the frothing device) can be used to make hot beverages like drinking chocolate, water or tea.

Method:

1. Open the tank cover, remove the detachable tank and fill it with desired water, the water level should not exceed the "MAX" mark in the tank. Then place the tank into the appliance properly.

2. Replace the tank and then connect the appliance to power supply source.

3. Press the ON/OFF switch to the "1" position, the red lamp is illuminated.

4. Turn the steam control knob to “OFF” or “0” position, make the coffee/hot water selector on the “1” position, the pump will flow water, when there is water flowing out, close the pump (coffee/hot water selector to the “0” position) immediately, pressing the steam selector to the “1” position and waiting for a moment, the appliance begins to be heated until the green lamp is illuminated, it shows the heating is finish.

5. Remove the frothing device from the steam wand.

6. Dip the steam wand into the liquid to be heated. Turn the steam control knob in anti-clockwise slowly to start making steam.

7. When the required temperature is reached, you can turn the steam control knob to "OFF" or "0" position.

8. Press the ON/OFF switch to the "0" position to cut the power source off.

VI. CLEANING AND MAINTENANCE

1. Cut off power source and let the coffee maker cool down completely before cleaning.
2. Clean housing of coffee maker with moisture-proof sponge often and clean water tank, drip tray and removable shelf regularly then dry them.
   Note: Do not clean with alcohol or solvent cleanser. Never immerse the housing in water for cleaning.
3. Detach the metal funnel by turning it anticlockwise, get rid of coffee residue inside, then clean it with cleanser and in the end rinse it with clear water.
4. Clean all the attachments in the water and dry thoroughly.

CLEANING MINERAL DEPOSITS

1. To make sure your coffee maker operating efficiently, internal piping is cleanly and the peak flavor of coffee, you should clean away the mineral deposits left every 2-3 months.
2. Fill the tank with water and descaler to the MAX level (the scale of water and descaler is 4:1; the detail refers to the instruction of descaler. Please use “household descaler”, you can use the citric acid (obtainable from chemist’s or drug stores) instead of the descaler (the one hundred parts of water and three parts of citric acid).
3. According to the program of pre-heating, put the metal funnel (no coffee powder in it) and carafe (jug) in place. Brewing water per "PRE-HEATING".
4. Press the ON/OFF switch to “1” position, the red lamp will be illuminated, press the steam switch to the “0” position and the coffee/hot water selector to the “1” position, when there is water flowing out and close the pump (the coffee/hot water selector to the “0” position, and waiting for a moment, the coffee maker begins to be heated.
5. When the green lamp is illuminated, it shows the heating is finish. Pressing the coffee/hot water selector to the “1” position and make two cups coffee (about 60ml). Then close the pump (the coffee/hot water selector to the “0” position) and wait for 5s.
6. Press the steam switch to the "1" position, waiting for until the green indicator is illuminated. Make steam for 2min, then turn the steam control knob to "OFF" or "0" position to stop making steam. Press the steam switch to the "0" position to stop the unit immediately; make the descalers deposit in the unit at least 15 minutes.
7. Restart the unit and repeat the steps of 4-6 at least 3 times.
8. Then Press the ON/OFF switch to "1" position, when the green lamp is illuminated, press the coffee/hot water selector to the "1" position to brew until no descaler is left.
9. Then brewing coffee (no coffee powder) with tap water in the MAX level, repeat the steps of 4-6 for 3 times (it is not necessary to wait for 15 minutes in step of 6), then brewing until no water is left in the tank.
10. Repeat the step 9 at least 3 times to make sure the pipe is clean.

VIII. TROUBLESHOOTING

Symptom	Cause	Corrections
No water/ no steam	Is there water inside? Is the water tank located well?	Add water into the water tank, place correctly the water tank in its position
	The preheating process is not finished	Wait until the process is done
Coffee too thick	Coffee powder too thick, not flatten	Make sure the coffee is well grinded and firmly pressed into the filter
No steam	The steam hole was blocked	Use a small wire to poke the steam holes
The appliance does not flow anymore hot water, the steam lamp is ON and the other two ore OFF	This steam knob is not closed	Close steam knob
Coffee more or less	Coffee powder loading is too much or less	1 cup 1 spoon with flatten according to the standard amount of filling, coffee powder can't be too thick or too thin, too thick coffee powder can not be complete extraction, too fine affect the quantity of coffee
The steam cannot froth	Is it whole milk?	Use whole milk
	The steam ready indicator is not illuminated, then begins frothing milk	Only after the steam ready indicator is illuminated, the steam can be used to froth

Do not take apart the appliance by yourself, if the failure cannot be found, it is better to contact the service centre.

Environment friendly disposal

You can help protect the environment!

Please remember to respect the local regulations: hand in the non-working electrical equipment's to an appropriate waste disposal center.

HEINNER is a registered trademark of Network One Distribution SRL. Other brands and product names are trademarks or registered trademarks of their respective holders.

No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from NETWORK ONE DISTRIBUTION.

Copyright © 2013 Network One Distribution. All rights reserved.

www.heinner.com, http://www.nod.ro

http://www.heinner.com, http://www.nod.ro

This product is in conformity with norms and standards of European Community

Importer: Network One Distribution

Str. Marcel Iancu, nr. 3-5. Bucuresti, Romania

Tel: [phone], www.heinner.com, www.nod.ro

HEINNER

КАФЕМАШИНА ЗА ЕСПРЕСО

Модел: НЕМ-В2012SA

Modern espresso machine with black and silver casing, no visible text or symbols

• Кафемашина за еспресо с помпа с високо налягане (20 бара)
• Капацитет: 1,2 Л
• Цвят: сребрист
• Мощност: 850 W

Line drawing of a toaster with three buttons and handle (no text or symbols)

Simple line drawing of a computer monitor with four circular buttons and an arrow pointing to the left (no text or symbols)

Technical line drawing of a mechanical device with a cylindrical shaft and housing (no text or symbols)

Diagram of a front panel with four circular buttons and an arrow pointing to the bottom (no text or symbols)

Modern espresso machine with silver and black casing, no visible text or symbols

Line drawing of a toaster with control buttons (no text or symbols)

Simple line drawing of a door with four circular buttons and an arrow pointing to the left side (no text or symbols)

Line drawing of a mechanical device with a cylindrical shaft and base, no text or symbols present

Simple line drawing of a door with four circular ovals and an arrow pointing to the leftmost circle (no text or symbols)