Napoleon Element NEFB36H-BS-2 - Fireplace

Element NEFB36H-BS-2 - Fireplace Napoleon - Free user manual and instructions

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USER MANUAL Element NEFB36H-BS-2 Napoleon

(NEFB42H-BS-1 Illustrated)

Napoleon Element NEFB36H-BS-2 - 1

natural_image Line drawing of a rectangular kitchen appliance with control panel and ventilation slots (no text or symbols)

SAFETY INFORMATION

Napoleon Element NEFB36H-BS-2 - SAFETY INFORMATION - 1

WARNING

FIRE OR EXPLOSION HAZARD

If the information in these instructions are not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

- Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other appliance.

INSTALLER:

Leave this manual with the appliance

CONSUMER:

Retain this manual for future reference

Napoleon Element NEFB36H-BS-2 - CONSUMER: - 1

Napoleon Element NEFB36H-BS-2 - CONSUMER: - 2

This appliance has a remote that requires button batteries that are hazardous to young children.

FOR INDOOR USE ONLY

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA C22.2 NO. 46 / UL 2021

Napoleon Element NEFB36H-BS-2 - CONSUMER: - 3

Napoleon Element NEFB36H-BS-2 - CONSUMER: - 4

Napoleon Element NEFB36H-BS-2 - CONSUMER: - 5

Napoleon Element NEFB36H-BS-2 - CONSUMER: - 6

text_image APPLY SERIAL NUMBER LABEL FROM CARTON Serial No. XXXXXX000000 MODEL NO.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone 1 (866) 820-8686 • www.napoleon.com • hearth@napoleon.com

Napoleon Element NEFB36H-BS-2 - CONSUMER: - 7

WARNING

- If equipped with a heater, this appliance can be hot when operated and can cause severe burns if contacted.

- Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fire or injury.

- Do not install damaged, incomplete or substitute components.

- Do not burn wood or other materials in this appliance.

- All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or flammable liquids are present.

- Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

- It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and other fl ammable vapors and liquids.

- Under no circumstances should this appliance be modified.

- Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been under water.

- If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike or slam shut the appliance glass door.

- Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.

- Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

- Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.

- Do not use outdoors.

- When installing this appliance in a room where water is present, the installation must comply with codes recognizing the increased hazard of electrical shock and electrocution.

note:

This appliance is NOT suitable for installation in a bathroom.

- Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic area and where it will not be tripped over.

- Connect to properly grounded outlets only.

- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

- It is normal for your electric appliance to produce noise, especially when installed in a quiet space such as a bedroom.

Napoleon Element NEFB36H-BS-2 - note: - 1

WARNING

  • To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.
  • Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).
  • These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in a safety hazard.

For appliances equipped with a heater:

  • Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
  • Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.
  • Clothing or other flammable material should not be placed on or near the appliance.
  • Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
  • Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
  • Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
  • Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These screens and guards must be fastened to the floor.
  • Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or damage to decorations, a TV or other electronic components.

Napoleon Element NEFB36H-BS-2 - For appliances equipped with a heater: - 1

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and chemicals includ-BBP and DEHP, which are known to the State of California to cause birth defects or other productive harm. For more information, go to www.P65Warnings.ca.gov.

1.0 general information 5

1.1 dimensions 5
1.2 hardware list 5
1.3 listing approvals 6
1.4 general instructions 6
1.5 unpacking and testing appliance 6
1.6 rating plate information 7
1.7 label location 7

2.0 locating appliance 8

2.1 grounding appliance 8
3.1 minimum clearance to combustibles 9
3.2 minimum mantel clearances 9

3.0 installation and finishing 9

3.3 rough framing 10
3.4 appliance installation and finishing 11
3.5 log installation (for NEFB36H-BS-2 only) 15
3.6 log installation (for NEFB42H-BS-1 only) 19

4.0 electrical information 23

4.1 120V cord plug installation 23
4.2 wiring diagram 23
4.3 hard-wiring installation 24

5.0 operating instructions 25

5.1 operating control panel 25
5.2 operating remote control 26
5.3 remote battery installation 27

6.0 maintenance 28

7.0 replacement parts 28

7.1 NEFB36H-BS-2 overview 29
7.2 NEFB42H-BS-1 overview 30

8.0 accessories 31

9.0 troubleshooting 32

10.0 warranty 34

note:

The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves the right to change or modify any information within this manual at any time without notice. Changes, other than editorial, are denoted by a vertical line in the margin.

1.0 general information

EN

1.1 dimensions

FRONT VIEW SIDE VIEW
Napoleon Element NEFB36H-BS-2 - dimensions - 1

text_image H0 H1 L1 L0

Napoleon Element NEFB36H-BS-2 - dimensions - 2

text_image H2 D1 D0

Napoleon Element NEFB36H-BS-2 - dimensions - 3

text_image TOP VIEW L2 L3

L0 L1 L2 L3 H0 H1 H2 D0 D1

NEFB36H-BS-236 1/8"(918mm)33 7/8"(860mm)34 5/8"(879mm)28 7/8"(733mm)31 7/8"(810mm)25 7/8"(657mm)30 3/4"(781mm)11 1/4"(286mm)10 5/8"(270mm)
NEFB42H-BS-142 1/8"(1070mm)39 7/8"(1012mm)40 5/8"(1031mm)33 1/2"(851mm)31 7/8"(810mm)25 7/8"(657mm)30 3/4"(781mm)14"(356mm)13 3/8"(340mm)

1.2 hardware list

Napoleon Element NEFB36H-BS-2 - hardware list - 1

Ref. Description Quantity
A Wood Screws 4
B Strain Relief 1
C Junction Box Cover Plate 1
D Wire Nut 1

general information

1.3 listing approvals

This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.

note:

This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian Electrical Code CSA C22.1 in Canada.
Model No. NEFB36H-BS-2 NEFB42H-BS-1
Description36" Electric Appliance42" Electric Appliance
Voltage120V / 240V
Watts1500 / 3000W
Amps Dedicated15 AMP Grounded Circuit
Appliance Width36 1/8" (918mm) 421/8" (1070mm)
Appliance Height31 7/8" (810mm) 317/8" (810mm)
Appliance Depth11 1/4" (286mm) 14(356mm)
Net Weight72.8lbs (33kg) 87.9lbs (39.9kg)
Gross Weight84.9lbs (38.5kg) 106.9lbs (48.5kg)

1.4 general instructions

  • Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are on.
  • The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by the initial heating of internal appliance elements and will not occur again.
  • If your appliance does not emit heat when called for, consult the "operation" section of this manual for further information.
  • Use with a CSA or UL certified surge protector.
  • Do not route the power cord directly underneath the appliance.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured homes when installed according to these instructions.

As with most electronic devices, your new electric appliance has been designed to operate at temperatures between 5^ C ( 41^ F) and 35^ C ( 95^ F). During the colder winter months, allow the appliance to reach room temperature before turning it on.

1.5 unpacking and testing appliance

Carefully remove the appliance from the box. Prior to installing the appliance, remove all packaging material and test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located 120V, 15 Amp minimum grounded outlet.

note:

The appliance is factory wired for 120 volt power supply. If 240 volt operation is required, see "electrical information" section.
Exact packaging location may vary. Some packaging has been hidden for clarity.

Remote & Hardware Kit (packaged on bottom of appliance)
Napoleon Element NEFB36H-BS-2 - unpacking and testing appliance - 1

text_image Outer Box Manual (packaged on top of appliance) Brick Panels (packaged at back of appliance)

1.6 rating plate information

Napoleon Element NEFB36H-BS-2 - rating plate information - 1

text_image CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021 ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION. SUITABLE FOR MOBILE HOME INSTALLATION. FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE MAISON MOBILE. MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746 MODEL/MODELE: NEFB36H-BS-2 VOLTAGE: 120/240 V TENSIONE: 120/240 V TENSION: 120/240 V FREQUENCY: 60Hz FREQUENCE: 60Hz FREQUENCE: 60Hz POWER: 1500W/3000 POWERISSANCE: 3000W/3000W DATE CODE: DATE CODE: DATE: CODE DE DATE: DESIGNED IN NORCHINA MÉRICA DESIGNÉRIAMÉRIÉSÉDÉ NOÉBIQUE DU NORD BY WOLF STEEL LTD. PAR WOLF STEEL LTD. PAR WOLF STEEL LTD. MADE IN CHINA MADE IN CHINA FABRIQUÉ EN CHINE WOLF STEEL LTD. 24 NAPOLEON ROAD, BARRIE, ON, L4M 0G8 CANADA SERIAL NUMBER/NO. DE SÉRIE: NEFB36H W385-10007356

For rating plate location, see "label location" section.

This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

note:

The rating plate must remain with the appliance at all times. It must not be removed.

1.7 label location

Napoleon Element NEFB36H-BS-2 - label location - 1

text_image Technical diagram of a server rack with labeled components including A through I and connection point I
Ref. Part Number Label Description
AW385-2210"Do Not Cover"
BW385-2722 / W385-2723Model & Serial Number
CW385-4591Wiring Diagram
DW385-10007356 / W385-2721Rating Plate
EW385-2167"Caution"
FW385-2163"Warning"
GW385-2371120V Hard-Wiring Diagram
HW385-2372240V Hard-Wiring Diagram
IW385-1943"Warning"

2.0 locating appliance

Napoleon Element NEFB36H-BS-2 - locating appliance - 1

WARNING

  • Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials such as furniture, pillows, bedding, papers, clothes and curtains at least 36" (91.4cm) from the front of the appliance.
  • Never locate this electric appliance where it may fall into a bathtub or other water container.
  • Wear safety gloves and safety glasses for protection during installation and maintenance.
  • To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor barrier or exposed insulation. Localized overheating could occur and a fire could result.
  • Do not expose the electric appliance to the elements (such as rain, etc.).

2.1 grounding appliance

This appliance is for use on 120 volts and 240 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding plugs to two-slot receptacles, as shown in (B).

The green grounding plug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptable is available.

To disconnect the appliance, turn controls to off, then remove plug from outlet.

Grounding Methods
Napoleon Element NEFB36H-BS-2 - grounding appliance - 1

text_image (A) Metal Screw Cover of grounded outlet box (B) Grounding Pin

Not allowed in Canada
Napoleon Element NEFB36H-BS-2 - grounding appliance - 2

text_image Adapter (C) Grounding Means

note:

This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted.

Napoleon Element NEFB36H-BS-2 - note: - 1

WARNING

  • Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not be tripped over.
  • Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked.
  • Risk of fire! Do not blow or place insulation against the appliance.
  • This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard.
  • If the information in these instructions is not followed exactly, a fi re or explosion may result causing property damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this or any other appliance.
    • This appliance is heavy. It is highly recommended that two people install this appliance.
  • If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may create a fi re hazard.
  • Do not run the power cord horizontally, directly below the appliance.

Your NEFB36H42H-BS-2/NEFB42H-BS-1 is a recessed appliance. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.

note:

Follow all national and local electrical codes.

3.1 minimum clearance to combustibles

Measurements are taken from the glass front.
Bottom0" Top2" to mantel
Sides0" Top 2" to ceiling
Back0"

note:

The power switch is located on the upper right hand side of the appliance. Ensure to maintain access to this switch at all times.

3.2 minimum mantel clearances

Napoleon Element NEFB36H-BS-2 - minimum mantel clearances - 1

WARNING

- When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent discolouration.

Napoleon Element NEFB36H-BS-2 - WARNING - 1

text_image 2" (51mm) Finishing Material Wall 2" (51mm) Appliance

3.3 rough framing

! WARNING

- Select a location that is not prone to moisture and is located at least 36" (91.4cm) away from combustible materials such as curtains, drapes, furniture, bedding, paper, etc.

note:

It is recommended to complete finishing of the wall before fully securing the appliance.
Once the rough framing and the finishing materials have been prepared and the power has been routed to the right side of the recess, the appliance may be installed.
The electrical connection must be made prior to placing the appliance into position (see "electrical information" section).
Have two people lift the appliance into position.
In order to avoid the possibility to exposed insulation or vapour barrier coming in contact with the appliance body, it is recommended that the walls of the appliance enclosure be "finished" (i.e. drywall / sheet rock, etc.) as you would finish any other outside wall of a home. This will ensure that clearance to combustibles is maintained within the enclosure.

ROUGH FRAMING
Napoleon Element NEFB36H-BS-2 - ! WARNING - 1

text_image Wall 11" A B C

Rough Framing Rough Framing in a Corner
Napoleon Element NEFB36H-BS-2 - ! WARNING - 2

text_image D E G F
A B C DE F G
NEFB36H-BS-211" (279mm)35 1/2"(902mm)31 1/4"(794mm)35 1/2"(902mm)35 1/2"(902mm)50 1/4"(1276mm)35 1/2"(902mm)
NEFB42H-BS-113 3/4"(349mm)41 1/2"(1054mm)31 1/4"(794mm)41 1/2"(1054mm)41 1/2"(1054mm)58 3/4"(1492mm)41 1/2"(1053mm)

3.4 appliance installation and finishing

  1. Remove the front decorative cover held in place by 2 magnets (Fig. 3-1).
  2. With one hand on the glass door to prevent it from falling, remove the 2 screws holding the glass door in place (Fig. 3-2).

Napoleon Element NEFB36H-BS-2 - appliance installation and finishing - 1

text_image Decorative Cover Fig. 3-1

Napoleon Element NEFB36H-BS-2 - appliance installation and finishing - 2

natural_image Technical line drawing of a server rack unit with directional arrows indicating motion (no text or symbols)
  1. Carefully lift the glass door out of the 2 slots in the bottom of the firebox (Fig. 3-3). Set the glass door on a soft, non-abrasive surface.

Napoleon Element NEFB36H-BS-2 - appliance installation and finishing - 3

text_image Slot Fig. 3-3

installation and finishing

  1. Complete hard-wiring (see "electrical information" section).

note:

It is recommended to complete finishing of the wall before fully securing the appliance (Fig. 3-4).

  1. Carefully lift the appliance into the rough-in framing (Fig. 3-5).

Napoleon Element NEFB36H-BS-2 - note: - 1

natural_image Line drawing of a fire extinguisher with a mounted cabinet and roof, no text or symbols present

Napoleon Element NEFB36H-BS-2 - note: - 2

natural_image Line drawing of a simple wall-mounted cabinet with a front panel and internal components (no text or symbols)

Fig. 3-4 Fig. 3-5

  1. After the appliance is inserted into the rough-in frame to position, secure the appliance to the rough-in framing by installing 4 screws (supplied) through one of the three holes of the mounting tabs from the inside of the appliance (Fig. 3-6).

Napoleon Element NEFB36H-BS-2 - note: - 3

text_image A x 4 Bend tabs as necessary. Framing hidden for clarity. Fig. 3-6
  1. Remove the 4 screws holding the back retainers in place (Fig. 3-7). Set the screws and retainers aside (Fig. 3-8).

Napoleon Element NEFB36H-BS-2 - note: - 4

text_image Repeat on opposite side. NOTE: Log grate hidden for clarity. Fig. 3-7

Napoleon Element NEFB36H-BS-2 - note: - 5

natural_image Technical line drawing of a server rack cabinet with internal components and directional arrows indicating assembly (no text or symbols)
  1. Place the brick panels into the bottom retainers and behind the side retainers (Fig. 3-9).

Napoleon Element NEFB36H-BS-2 - note: - 6

text_image Repeat on opposite side. Side retainer Bottom retainer Fig. 3-9
  1. Re-install the 2 back retainers by re-installing the 4 screws previously removed in step 8 (Fig. 3-10 and 3-11).

Napoleon Element NEFB36H-BS-2 - note: - 7

natural_image Technical line drawing of a cabinet or enclosure with internal components and directional arrows, labeled Fig. 3-10 (no text or symbols on the diagram itself)

Napoleon Element NEFB36H-BS-2 - note: - 8

text_image Repeat on opposite side. NOTE: Log grate hidden for clamty. Fig. 3-11

EN

installation and finishing

  1. Install the log set (see "log installation" section for details).
  2. Re-install the glass door (Fig. 3-12 and 3-13).
  3. Re-install the front decorative cover held in place by 2 magnets (Fig. 3-14).

Napoleon Element NEFB36H-BS-2 - installation and finishing - 1

text_image Slot Fig. 3-12

Napoleon Element NEFB36H-BS-2 - installation and finishing - 2

text_image Framing hidden for clarity. Fig. 3-13

Napoleon Element NEFB36H-BS-2 - installation and finishing - 3

text_image Framing hidden for clarity. Fig. 3-14

3.5 log installation (for NEFB36H-BS-2 only)

Napoleon Element NEFB36H-BS-2 - log installation (for NEFB36H-BS-2 only) - 1

WARNING

  • Power supply service must be completed prior to finishing to avoid reconstruction.
  • Heat vents and air openings cannot be covered in any circumstances.

LOG SET ASSEMBLY STEPS: CAREFULLY READ THIS SECTION FOR INSTALLATION DETAILS.

Napoleon Element NEFB36H-BS-2 - LOG SET ASSEMBLY STEPS: CAREFULLY READ THIS SECTION FOR INSTALLATION DETAILS. - 1

text_image Crystal Media
  1. Before assembling logs on the grate, apply an even layer of crystal media.

Napoleon Element NEFB36H-BS-2 - LOG SET ASSEMBLY STEPS: CAREFULLY READ THIS SECTION FOR INSTALLATION DETAILS. - 2

natural_image Rock formation displayed in a dark container with a circular label labeled 'A' (no text or symbols on the rock itself)
  1. Install log A (see below).

Napoleon Element NEFB36H-BS-2 - LOG SET ASSEMBLY STEPS: CAREFULLY READ THIS SECTION FOR INSTALLATION DETAILS. - 3

natural_image Two firewood cooktops labeled A and B placed on a dark surface, no text or symbols visible.
  1. Install log B to the right of log A (see below).

LOGS A & B: DETAILED INSTALLATION VIEW

Fit these two holders onto #2 and #3 frames of the grate.
Napoleon Element NEFB36H-BS-2 - LOGS A & B: DETAILED INSTALLATION VIEW - 1

text_image A B NOTE: Push log A and log B to the far end of the grate. 1 2 3 4 5 6 7

Fit these two holders onto #5 and #6 frames of the grate.
NOTE:
Push log A and log B to the far end of the grate.

NEFB36H-BS-2 LOG SET

Napoleon Element NEFB36H-BS-2 - LOGS A & B: DETAILED INSTALLATION VIEW - 2

natural_image Photograph of a firewood fire pit with labeled points A, B, and C on its surface (no text or symbols beyond labels)
  1. Install log C, resting it along the top left end of log A (see below).

LOG C: DETAILED INSTALLATION VIEW
Napoleon Element NEFB36H-BS-2 - LOGS A & B: DETAILED INSTALLATION VIEW - 3

natural_image Close-up of a dark, irregularly shaped object with a red circle highlighting a hole and a label 'C' pointing to it (no text or symbols on the object itself)

Straddle the two legs of log C onto the #1 frame of the grate. Hang log C onto the pin at log A through the position hole.

Napoleon Element NEFB36H-BS-2 - LOGS A & B: DETAILED INSTALLATION VIEW - 4

natural_image Close-up of a fossilized rock specimen with labeled point A and red arrow indicator (no text or symbols beyond labels)

NEFB36H-BS-2 LOG SET

Napoleon Element NEFB36H-BS-2 - NEFB36H-BS-2 LOG SET - 1

text_image A B C D Grate
  1. Install log D, resting it along the centre of the front grate (see below).

Napoleon Element NEFB36H-BS-2 - NEFB36H-BS-2 LOG SET - 2

text_image A B C D E
  1. Install log E, resting it on the top right end of log B (see below).

LOGS D & E: DETAILED INSTALLATION VIEW

Hang log D onto the pin at log C through the positioning hole.

Lie log D on grate in front of log A and B.

Hang log E onto the pin at log B through the positioning hole.

The opposite end of log E stands on the board.

Napoleon Element NEFB36H-BS-2 - LOGS D & E: DETAILED INSTALLATION VIEW - 1

natural_image Close-up of a damaged, corroded metal tool with a circular marker labeled 'D' and a red arrow pointing to a defect (no text or symbols beyond labels)

Napoleon Element NEFB36H-BS-2 - LOGS D & E: DETAILED INSTALLATION VIEW - 2

natural_image Close-up of a textured, elongated object with a circular highlight and label 'E' (no readable text or symbols beyond labels)

Napoleon Element NEFB36H-BS-2 - LOGS D & E: DETAILED INSTALLATION VIEW - 3

natural_image Sculpture of a fossilized animal with labeled parts A, B, and C, showing detailed texture and structural details (no text or symbols beyond labels)

EN

installation and finishing

NEFB36H-BS-2 LOG SET

Napoleon Element NEFB36H-BS-2 - installation and finishing - 1

text_image A B C D E Grate F
  1. Install log F, resting it along the right end of the grate. (see below).

LOG F: DETAILED INSTALLATION VIEW

Lean log F at the #6 frame of the grate. The opposite end stands on the board at the left side.

Napoleon Element NEFB36H-BS-2 - LOG F: DETAILED INSTALLATION VIEW - 1

natural_image Fossil specimen with a highlighted circular feature and letter F, no visible text or symbols

Napoleon Element NEFB36H-BS-2 - LOG F: DETAILED INSTALLATION VIEW - 2

natural_image Abstract sculptural model of a firewood fire with layered rock formations and a red circular marker on a black platform (no text or symbols)

COMPLETE NEFB36H-BS-2 LOG SET INSTALLATION

Napoleon Element NEFB36H-BS-2 - COMPLETE NEFB36H-BS-2 LOG SET INSTALLATION - 1

natural_image Fossilized firewood specimen displayed on a glass dish, no visible text or symbols

3.6 log installation (for NEFB42H-BS-1 only)

Napoleon Element NEFB36H-BS-2 - log installation (for NEFB42H-BS-1 only) - 1

WARNING

  • Power supply service must be completed prior to finishing to avoid reconstruction.
  • Heat vents and air openings cannot be covered in any circumstances.

Napoleon Element NEFB36H-BS-2 - WARNING - 1

text_image Crystal Media
  1. Install crystal media by applying an even layer of crystals from side to side.

Napoleon Element NEFB36H-BS-2 - WARNING - 2

natural_image Close-up of a textured, irregularly shaped object labeled 'A' placed on a dark granular base (no text or symbols on the object itself)
  1. Install log A (see below).

Napoleon Element NEFB36H-BS-2 - WARNING - 3

natural_image Two irregularly shaped rock samples labeled A and B placed on a gravel base, no text or symbols present.
  1. Install log B to the right of log A (see below).

LOGS A & B: DETAILED INSTALLATION VIEW
Napoleon Element NEFB36H-BS-2 - WARNING - 4

text_image Fit these two holders onto #2 and #4 frames of the grate. A B ① ② ③ ④ ⑤ ⑥ ⑦ NOTE: Fit these two holders onto #5 and #6 frames of the grate. Push log A and log B to the far end of the grate.

EN

installation and finishing

NEFB42H-BS-1 LOG SET

Napoleon Element NEFB36H-BS-2 - installation and finishing - 1

natural_image Close-up of three fossil specimens labeled A, B, and C on a dark surface (no text or symbols beyond labels)
  1. Install log C, resting it along the top left end of log A (see below).

LOG C: DETAILED INSTALLATION VIEW

Napoleon Element NEFB36H-BS-2 - LOG C: DETAILED INSTALLATION VIEW - 1

text_image C C

Straddle the two legs of log C onto the #1 frame of the grate.

Hang log C onto the pin at log A through the position hole.

Napoleon Element NEFB36H-BS-2 - LOG C: DETAILED INSTALLATION VIEW - 2

natural_image Fossil specimen displayed on a black stand, labeled 'A' with a red circle and arrow pointing to it (no text or symbols beyond labels)

NEFB42H-BS-1 LOG SET

Napoleon Element NEFB36H-BS-2 - NEFB42H-BS-1 LOG SET - 1

text_image C A D B Grate
  1. Install log D, resting it along the centre of the front grate (see below).

Napoleon Element NEFB36H-BS-2 - NEFB42H-BS-1 LOG SET - 2

text_image A B C D E
  1. Install log E, resting it on the top right end of log B (see below).

LOGS D & E: DETAILED INSTALLATION VIEW

Napoleon Element NEFB36H-BS-2 - LOGS D & E: DETAILED INSTALLATION VIEW - 1

natural_image Fossilized bone fragment with labeled point D and red circle highlighting a dark inclusion (no text or symbols beyond labels)

Hang log D onto the pin at log C through the positioning hole.
Lie log D on grate in front of log A and B.

Napoleon Element NEFB36H-BS-2 - LOGS D & E: DETAILED INSTALLATION VIEW - 2

natural_image Close-up of a dark, irregularly shaped object with a red circle highlighting a small dark spot, labeled 'E' in the corner (no other text or symbols)

Hang log E onto the pin at log B through the positioning hole.

The opposite end of log E stands on the board.
Napoleon Element NEFB36H-BS-2 - LOGS D & E: DETAILED INSTALLATION VIEW - 3

natural_image Close-up of three fossil specimens labeled A, B, and C on a dark surface, with red circles highlighting features (no text or symbols beyond labels)

installation and finishing

NEFB42H-BS-1 LOG SET

Napoleon Element NEFB36H-BS-2 - installation and finishing - 1

text_image C A D B E F Grate
  1. Install log F, resting it along the left end of the grate (see below for details).

Napoleon Element NEFB36H-BS-2 - installation and finishing - 2

text_image C A B E F D Grate G
  1. Install log G, resting it along the right end of the grate (see below for details).

LOGS F & G: DETAILED INSTALLATION VIEW

Napoleon Element NEFB36H-BS-2 - LOGS F & G: DETAILED INSTALLATION VIEW - 1

Lean log F at the #2 frame of the grate.

The opposite end stands on the board at the right side.

Napoleon Element NEFB36H-BS-2 - LOGS F & G: DETAILED INSTALLATION VIEW - 2

natural_image Close-up of a fossilized bone with a circular marker labeled 'G' (no other text or symbols)

Lean log G at the #6 frame of the grate.

The opposite end stands on the board at the left side.

Napoleon Element NEFB36H-BS-2 - LOGS F & G: DETAILED INSTALLATION VIEW - 3

natural_image Fossilized rock specimen displayed on a black platform, with red circles highlighting specific features (no text or symbols present)

COMPLETE NEFB42H-BS-1 LOG SET INSTALLATION

Napoleon Element NEFB36H-BS-2 - COMPLETE NEFB42H-BS-1 LOG SET INSTALLATION - 1

natural_image Fossilized rock formation displayed on a wooden stand, no visible text or symbols

4.0 electrical information

EN

4.1 120V cord plug installation

The factory default setting is 120 volt cord plug installation configuration. Simply plug the appliance to a grounded 120V, 15 amp outlet box.

note:

This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted.

4.2 wiring diagram

Napoleon Element NEFB36H-BS-2 - wiring diagram - 1

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

Napoleon Element NEFB36H-BS-2 - WARNING - 1

text_image FLAMELED / LED DE FLAMME EMBERLED / LED DE BRAISES TOPLED / LED SUPÉRIEURE NTC REMOTERECEIVER/ RÉCEPTEURÀ DISTANCE 28-28 TEMP MOOD1 STEP MOTOR CONTROL PANEL/ PANNEAUDE CONTROLE FLAMEFAN / VENTILATEURDE FLAMME 18-18 17-17 E-B1 E-Y1 P-B1 F-Y1 21-21 FAN MOTOR/ MOTEURDE VENTILATEUR 6-6 3-3 7-7 RELAY-H2 RELAY-H1 P-L1 R-N1 R-N2 R-N3 R-N4 R-N6 R-N11 12-12 THERMALCUTOFF/ COUPETHERMIQUE L1 = Black/Noir(Power/Alimentation) L2 = Red/Rouge(Power/Alimentation) G = Green/Vert(Ground/Terre) N = White/Bland(Common/Commun) N1 = Blue/Bleu(Common/Commun) THERMALFUSE / FUSIBLE THERMIQUE 27-27 L1 26-26 N 2-2 N1 G L1 = Black/Noir(Power/Alimentation) L2 = Red/Rouge(Power/Alimentation) G = Green/Vert(Ground/Terre) N = White/Bland(Common/Commun) N1 = Blue/Bleu(Common/Commun)

electrical information

4.3 hard-wiring installation

Napoleon Element NEFB36H-BS-2 - hard-wiring installation - 1

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

HARD-WIRING CONNECTION

If it is necessary to hard-wire this appliance, a qualified electrician must remove the cord connection, and wire the appliance directly to the household wiring. The wire and power supply breaker must be rated for 120V, minimum 15 amps.

This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian Electrical Code CSA C22.1 in Canada.

4.3.1 120V hard-wiring installation

  1. Remove the 4 screws securing the cord and cover plate to the side of the firebox.
  2. Unscrew the wire nuts securing the power supply cord.
  3. Install the new strain relief (supplied) (Fig. 4-1) into the new cover plate (supplied) and feed the 14/2 conductor wire through the strain relief.
  4. Connect the ground/bond wires together.
  5. Connect L1 to L1 of the appliance.
  6. Connect the supply N wire to the two N wires in the junction box. Do not connect the L2 wire.
  7. With wires secured, carefully feed the wires into the firebox and re-secure the cover plate.

Napoleon Element NEFB36H-BS-2 - 120V hard-wiring installation - 1

text_image B x 1 APPLIANCE WIRE HARNESS L1 — BLACK / NOIR — L L2 — RED / ROUGE — N — WHITE / BLANC — N N1 — BLUE / BLEU — G — YELLOW & GREEN JAUNE & VERT — G HOME POWER SUPPLY 120VAC SOURCE 120V Wiring

Napoleon Element NEFB36H-BS-2 - 120V hard-wiring installation - 2

text_image Junction Box Cover Plate Strain Relief Inside Appliance Outside Appliance Fig. 4-1

Fig. 4-1

4.3.2 240V hard-wiring installation

  1. Remove the 4 screws securing the cord and cover plate to the side of the firebox.
  2. Unscrew the wire nuts securing the power supply cord and the L2 wire.
  3. Install the new strain relief (supplied) (Fig. 4-2) into the new cover plate (supplied) and feed the 14/3 conductor wire through the strain relief.
  4. Connect the ground/bond wires together.
  5. Connect L1 to L1 of the appliance, connect the supply N wire to the single white N wire in the firebox. Connect the L2 wire to the L2 wire of the appliance.
  6. Screw the wire nuts onto the blue N wire. Do not connect supply wires to this wire.
  7. With wires secured, carefully feed the wires into the firebox and re-secure the cover plate.

Napoleon Element NEFB36H-BS-2 - 240V hard-wiring installation - 1

text_image B x 1 D x 1 C x 1 APPLIANCE WIRE HARNESS 240V Wiring L1 BLACK / NOIR L2 RED / ROUGE N WHITE / BLANC N1 BLUE / BLEU G YELLOW & GREEN JAUNE & VERT I L1 L2 N HOME POWER SUPPLY 120VAC SOURCE G

Napoleon Element NEFB36H-BS-2 - 240V hard-wiring installation - 2

text_image Junction Box Cover Plate Strain Relief Inside Appliance Outside Appliance Fig. 4-2

Fig. 4-2

Napoleon Element NEFB36H-BS-2 - 240V hard-wiring installation - 3

WARNING

- Ensure the house circuit breakers for the circuit supply are turned on. When initially connecting the appliance to a power source, the appliance will make a beeping sound to indicate standby mode.

Once the appliance has been plugged into a grounded electrical outlet or hard-wired to a dedicated 120V or 240V power supply, it is ready to operate.

5.1 operating control panel

Napoleon Element NEFB36H-BS-2 - operating control panel - 1

Napoleon Element NEFB36H-BS-2 - operating control panel - 2

Napoleon Element NEFB36H-BS-2 - operating control panel - 3

Napoleon Element NEFB36H-BS-2 - operating control panel - 4

Napoleon Element NEFB36H-BS-2 - operating control panel - 5

Napoleon Element NEFB36H-BS-2 - operating control panel - 6

PowerNapoleon Element NEFB36H-BS-2 - operating control panel - 7Turns the appliance on / off.
Temperature ControlNapoleon Element NEFB36H-BS-2 - operating control panel - 8Controls the appliance temperature.11 Settings:°C 13 19 20 21 22 23 24 25 26 27 °F 64 66 68 70 72 74 76 78 80 82NOTE:When setting is °C or °F, the temperature control is OFF. Holding the button for 5s will switch the temperature from °C to °F and vice versa.
HeaterNapoleon Element NEFB36H-BS-2 - operating control panel - 9Turns the heater and blower on / off.3 Settings:H0 - Heater and blower offbL - Blower onH1 - Heater onNOTE:Heater function can be disabled / enabled by holding the button for 5s.When the heater function is disabled, "LO" will be displayed.
Top LightNapoleon Element NEFB36H-BS-2 - operating control panel - 10Controls the top light colour.8 Settings:d1 - Yellow, red, and blued2 - Red and blued3 - Yellow and blued4 - Yellow and redd5 - Blued6 - Redd7 - Yellowd0 - Off
FlameNapoleon Element NEFB36H-BS-2 - operating control panel - 11Controls the flame brightness.5 Settings:F0 - Flame offF1 - Small flameF2 - Medium flameF3 - Bright flameF4 - Brightest flame

5.2 operating remote control

PowerNapoleon Element NEFB36H-BS-2 - operating remote control - 1Turns the appliance on / off.
TimerNapoleon Element NEFB36H-BS-2 - operating remote control - 2Turns the timer on /off.10 Settings:-- (no setting), 30 min., 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h
Temperature ControlNapoleon Element NEFB36H-BS-2 - operating remote control - 3Controls the appliance temperature.11 Settings:[IMAGE]NOTE:When setting is °C or °F, the temperature control is OFF.Holding the button for 5s will switch the temperature from °C to °F and vice versa.
FlameNapoleon Element NEFB36H-BS-2 - operating remote control - 4Controls the flame brightness.5 Settings:F0 - Flame offF1 - Small flameF2 - Medium flameF3 - Bright flameF4 - Brightest flame
Top LightNapoleon Element NEFB36H-BS-2 - operating remote control - 5Controls the top light colour.8 Settings:d1 - Yellow, red, and blued2 - Red and blued3 - Yellow and blued4 - Yellow and redd5 - Blued6 - Redd7 - Yellowdd0 - Off
BrightnessNapoleon Element NEFB36H-BS-2 - operating remote control - 6Controls the ember bed brightness.6 Settings:b0 - No brightnessb1 - Lowb2 - Mediumb3 - Brightb4 - Brightestb5 - Pulsing effect (fade in and out)
HeaterNapoleon Element NEFB36H-BS-2 - operating remote control - 7Turns the heater and blower on / off.3 Settings:H0 - Heater and blower offbL - Blower onH1 - Heater onNOTE:Heater function can be disabled / enabled by holding the button for 5s. When the heater function is disabled, "LO" will be displayed.
Flame SpeedNapoleon Element NEFB36H-BS-2 - operating remote control - 8Controls flame speed.5 Settings:S-3, S-4, S-5, S-1, S-2

Napoleon Element NEFB36H-BS-2 - operating remote control - 9

text_image NAPOLEON

note:

When operating the remote control, it must be directed towards the front centre of the appliance.

5.3 remote battery installation

Napoleon Element NEFB36H-BS-2 - remote battery installation - 1

WARNING

  • Remove and immediately recycle or dispose of used batteries according to local regulations and keep away from children. Do NOT dispose of batteries in household trash or incinerate.
    • Even used batteries may cause severe injury or death.
  • Call a local poison control center for treatment information.
    • Non-rechargeable batteries are not to be recharged.
  • Do not force discharge, recharge, disassemble, heat above (manufacturer's specified temperature rating) or incinerate. Doing so may result in injury due to venting, leakage or explosion resulting in chemical burns.
  • Ensure the batteries are installed correctly according to polarity (+ and -).
  • Do not mix old and new batteries, different brands or types of batteries, such as alkaline, carbon-zinc, or rechargeable batteries.
  • Remove and immediately recycle or dispose of batteries from equipment not used for an extended period of time according to local regulations.
    • Always completely secure the battery compartment. If the battery compartment does not close securely, stop using the product, remove the batteries, and keep them away from children.

Napoleon Element NEFB36H-BS-2 - WARNING - 1

Napoleon Element NEFB36H-BS-2 - WARNING - 2

A. To replace the existing battery, remove the battery holder.
B. To remove the battery holder, turn remote onto front side and press the left side lever towards the center while pulling the battery holder out using the slot provided.
C. Replace existing battery, type CR 2025, with a new battery and reinstall the battery holder into the remote by sliding it into position.
D. Battery holder is secure into the remote control when a clicking noise is heard.

Napoleon Element NEFB36H-BS-2 - WARNING - 3

text_image Remote (Rear Side) Battery (CR 2025) Battery Holder

Napoleon Element NEFB36H-BS-2 - WARNING - 4

Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.

6.0 maintenance

Napoleon Element NEFB36H-BS-2 - maintenance - 1

WARNING

  • Always turn the heater off and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this appliance. Failure to do so could result in electric shock, fire, or personal injury.
  • Never immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal:

  • Buff using a soft cloth, slightly dampened with a citrus oil-based product.
  • Do not use brass polish or household cleaners as these products will damage the metal trim.

Glass:

  • Use a good quality cleaner sprayed onto a cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.
  • Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

Vents:

- Use a vacuum or duster to remove dust and dirt from the heater and vent areas.

Plastic:

  • Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
  • Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

7.0 replacement parts

Napoleon Element NEFB36H-BS-2 - replacement parts - 1

WARNING

- Failure to position the parts in accordance with this manual or failure to use only parts specifically approved with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.

For warranty replacement parts, a photocopy of the original invoice will be required to honour the claim.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance
• Installation date of appliance
- Part number
• Description of part
- Finish

Parts, part numbers, and availability are subject to change without notice.

Parts identified as stocked will be delivered within 2 to 5 business days for most delivery destinations.

Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.

Parts identified as 'SO' are special order and can take up to 90 days for delivery.

For after-sales service, please call 1-866-820-8686.

note:

Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to vacuum up any broken glass from inside the appliance before operation.

7.1 NEFB36H-BS-2 overview

Napoleon Element NEFB36H-BS-2 - NEFB36H-BS-2 overview - 1

ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED.

Ref.Part Number Description In Stock
1 W010-6159 Assembly, heater and blower Yes
2 W080-1937-SER Decorative cover Yes
3 G370-0038 Log set Yes
4 W190-0243 Main PCB board Yes
5 W300-0297-SER Front glass Yes
6 W405-0078-SER Top LED light Yes
7 W405-0079-SER Flame LED light Yes
8 W405-0080-SER Ember bed LED light Yes
9 W435-0130 Motor, rotisserie Yes

* Items not illustrated.

Ref.Part Number Description In Stock
10W475-1678-SERPanel, left side brickYes
11W475-1679-SERPanel, right side brickYes
12*W010-6160Reflector spindle assemblyYes
13W175-0708-SER Hardware kitYes
14W190-0244 Remote control Yes
15*W190-0242 Control panel board Yes
16*W190-0153-SER Control panel buttonsYes
17*W190-0154-SER Remote receiverYes
18*W690-0027-SER ThermostatYes
19*W497-1652 Plastic Panel Yes
20*W010-10007781 Media bed with grateYes
21G497-0009 Crystal media Yes

EN

replacement parts

7.2 NEFB42H-BS-1 overview

Napoleon Element NEFB36H-BS-2 - NEFB42H-BS-1 overview - 1
ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED.

Ref.Part Number Description In Stock
1 W010-6159 Assembly, heater and blower Yes
2 W080-2073 Decorative cover Yes
3 W190-0243 Main PCB board Yes
4 W300-0379 Front glass Yes
5 W405-0078-SER Top LED light Yes
6 W405-0103 Flame LED light Yes
7 W405-0080-SER Ember bed LED light Yes
8 GL-715 Log set Yes
9 G497-0008 Crystal media Yes
10W435-0130 Rotisserie motor Yes

* Items not illustrated.

Ref.Part Number Description In Stock
11W475-6307Panel, left side brickYes
12W475-6308Panel, right side brickYes
13*W010-6164Reflector spindle assemblyYes
14W175-0708-SER Hardware kitYes
15W190-0244 Remote control Yes
16*W190-0242Control panel boardYes
17*W190-0153-SERControl panel buttonsYes
18*W190-0154-SERRemote receiverYes
19*W690-0027-SER ThermostatYes
20W010-6092 Media bed with grate Yes
21*W497-1653 Plastic Panel Yes

Napoleon Element NEFB36H-BS-2 - NEFB42H-BS-1 overview - 2

natural_image Pure technical line drawing of a rectangular frame with no text, numbers, or symbols

Napoleon Element NEFB36H-BS-2 - NEFB42H-BS-1 overview - 3

text_image 2 NAPOLEON REMOVE BEFORE USE ENLEVER AVANT L'UTILISATION RETIRAR ANTES DE USAR

ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED.

Ref.Part Number Description In Stock
1NEFB36H-BS-TRIM Kit, 4-piece trim kit (NEFB36H-BS-2) Yes
1NEFB42H-BS-TRIM Kit, 4-piece trim (NEFB42H-BS-1) Yes
2NEFAK-PC36 Protective cover (NEFB36H-BS-1) Yes
2NEFAK-PC42 Protective cover (NEFB42H-BS-1) Yes

Napoleon Element NEFB36H-BS-2 - ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED. - 1

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

symptom problem solution
Appliance will not come on when power button/switch is put into the “on” position.Appliance is not plugged into an electrical outlet.Check plug, and plug in the appliance if necessary.
Hard wire connections are not correct (if applicable).See “hard-wiring installation” section.
Appliance has overheated and safety thermal switch has tripped.Unplug power or turn off the circuit breaker, allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on.
Main PCB board issue.Inspect the circuit board and replace, if necessary.
Appliance turns off and will not turn on.House circuit breaker has tripped. Reset house circuit breaker.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated and safety thermal switch has tripped.Unplug power or turn off the circuit breaker, allow appliance to cool for 15 minutes to reset the thermal switch, then plug in the appliance or turn the breaker on.
Appliance has returned to default settings.Power failure. Re-program appliance to original settings (not applicable with all appliances).
Remote control does not work.Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.

symptom problem solution

No warm air coming out of the appliance.Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher than appliance setting (if set to room temperature).Reset temperature setting.
Appliance has overheated and safety thermal switch has tripped.Unplug power or turn off the circuit breaker. Allow for appliance to cool for 15 minutes.
Hard wire connections are not correct (if applicable).See “hard-wiring installation” section.
Heater issue. Inspect the blower and heater and replace, if necessary.
Heater shuts off automatically.Room is too warm. The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn on automatically if the room temperature drops below the pre-set temperature.
Dim or no flame.Flame brightness not selected. See “operation” section.
Flame LEDs issue. Inspect the LED and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
Flame does not move.Motor is stalled/malfunctioning. Cycle on/off. If problem persists, consult dealer.
Ember bed is not glowing or dimming.Brightness not selected. See “operation” section.
Ember LED issue. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
LED flashing “OH”.Appliance has overheated and safety thermal switch has tripped.Unplug power or turn off the circuit breaker. Allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on. If problem persists, consults your dealer.

Napoleon electric appliances are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management System.

Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.

Napoleon Electric Appliance Premium Warranty

Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first 2 years of premium warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.*

Light bulbs and fuses are NOT covered by the warranty.

In the first year only, any labour related to warranty repair is covered.

* Construction of models vary. Warranty applies only to components included with your specific appliance.

Conditions and Limitations

Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations:

Warranty coverage begins on the date of original installation.

This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.

Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.

This premium warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty.

This premium warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER ^™ logs.

In the first 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions.

After the first year, Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Premium Warranty, Napoleon responsibility under this warranty is defined as above, and it shall not in any event extend to any incidental, consequential, or indirect damages.

This warranty defines the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded.

Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.

Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.

Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.

All parts replaced under the Premium Warranty Policy are subject to a single claim.

All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.

The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect.

Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to sender.

Shipping costs are not covered under this warranty.

Additional service fees may apply if you are seeking warranty service from a dealer.

All specifications and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered trademark of Wolf Steel Ltd.

Napoleon Element NEFB36H-BS-2 - Conditions and Limitations - 1

text_image NAPOLEON

MANUEL D'INSTALLATION ET D'OPÉRATION

natural_image Line drawing of a rectangular kitchen appliance with control panel and side-mounted buttons (no text or symbols)

CONSIGNES DE SÉCURITÉ

! AVERTISSEMENT

RISQUE D'INCENDIE OU D'EXPLOSION

natural_image Simple diagram with a square frame, a circle at center, and a labeled circular symbol (no text or labels)

Napoleon Element NEFB36H-BS-2 - RISQUE D'INCENDIE OU D'EXPLOSION - 1

text_image Technical diagram of a server rack with labeled components including A through I

OSSATURE APPROXIMATIF

Napoleon Element NEFB36H-BS-2 - RISQUE D'INCENDIE OU D'EXPLOSION - 2

text_image MMall 11" A B C
natural_image Line drawing of a server rack unit with directional arrows indicating motion, labeled Fig. 3-2 (no text or symbols on the diagram itself)
natural_image Line drawing of a fire extinguisher with a mounted box and adjacent wall-mounted cabinet (no text or symbols)

Napoleon Element NEFB36H-BS-2 - RISQUE D'INCENDIE OU D'EXPLOSION - 3

natural_image Line drawing of a simple electrical enclosure with a window and mounting base (no text or symbols)

Fig. 3-4 Fig. 3-5

natural_image Technical line drawing of an open electrical enclosure with internal components and a vertical post, labeled Fig. 3-8 (no text or symbols on the diagram itself)
natural_image Technical line drawing of a cabinet or enclosure with internal components and directional arrows, labeled Fig. 3-10 (no text or symbols on the diagram itself)

Napoleon Element NEFB36H-BS-2 - RISQUE D'INCENDIE OU D'EXPLOSION - 4

natural_image Rock formation with a labeled circular object marked 'A' on a dark substrate, set against a green background (no text or symbols on the rock itself)
natural_image Two stacked firewood logs labeled A and B placed on a dark surface, no text or symbols visible.
natural_image Rock formation with labeled points A, B, and C on a dark background (no text or symbols beyond labels)
natural_image Close-up of a dark, irregularly shaped object with a red circle highlighting a hole and a label 'C' (no text or symbols on the object itself)
natural_image Close-up of a textured rock sample with labeled point A and red arrow pointing to a feature (no readable text or symbols)

NEFB36H-BS-2 ENSEMBLE DE BÛCHES

Napoleon Element NEFB36H-BS-2 - NEFB36H-BS-2 ENSEMBLE DE BÛCHES - 1

text_image A C D B Grate
natural_image Flame arrangement on a fire pit with labeled points A, B, C, D, E (no text or symbols beyond labels)
natural_image Close-up of a damaged, charred object with a circular marker labeled 'D' and a red circle highlighting a defect or feature (no readable text or symbols beyond labels)

Napoleon Element NEFB36H-BS-2 - NEFB36H-BS-2 ENSEMBLE DE BÛCHES - 2

natural_image Close-up of a textured, irregularly shaped object with a red circle highlighting a circular feature and a label 'E' (no readable text or symbols)

Napoleon Element NEFB36H-BS-2 - NEFB36H-BS-2 ENSEMBLE DE BÛCHES - 3

natural_image Rock formation display with labeled points A, B, and C, showing textured material and structural details (no readable text or symbols)

FR

installation et finitions

NEFB36H-BS-2 ENSEMBLE DE BÛCHES

Napoleon Element NEFB36H-BS-2 - installation et finitions - 1

text_image A B C D E F Grate
natural_image Close-up of a fossil specimen with a red circle highlighting a dark inclusion, labeled 'F' in the corner (no text or symbols on the specimen itself)

Napoleon Element NEFB36H-BS-2 - installation et finitions - 2

natural_image Abstract sculpture of a large, textured organic form with layered, branching structures against a beige wall (no text or symbols visible)

INSTALLATION COMPLÈTE DE L'ENSEMBLE DE BÛCHES NEFB36H-BS-2

Napoleon Element NEFB36H-BS-2 - INSTALLATION COMPLÈTE DE L'ENSEMBLE DE BÛCHES NEFB36H-BS-2 - 1

natural_image Fossilized firewood cookware displayed on a glass dish, no visible text or symbols
natural_image Close-up of a fossilized rock specimen in a dark container, labeled with letter A (no text or symbols on the rock itself)
natural_image Two fossil specimens labeled A and B placed on a gravel surface, no text or symbols visible.

NEFB42H-BS-1 ENSEMBLE DE BÜCHES

Napoleon Element NEFB36H-BS-2 - NEFB42H-BS-1 ENSEMBLE DE BÜCHES - 1

natural_image Close-up of three textured rock samples labeled A, B, and C, placed on a dark surface (no text or symbols beyond labels)
natural_image Close-up of a dark, textured object with a red circle highlighting a small hole, labeled 'C' (no text or symbols on the object itself)
natural_image Two fossil specimens displayed on a black stand, one with a red circle highlighting a feature, against a wooden background (no text or symbols visible)

Napoleon Element NEFB36H-BS-2 - NEFB42H-BS-1 ENSEMBLE DE BÜCHES - 2

text_image C A D B Grille
natural_image Fossilized bone fragment with labeled point D and red circle highlighting a dark feature (no text or symbols beyond labels)
natural_image Close-up of a dark, irregularly shaped object with a red circle highlighting a small dark spot, labeled 'E' in the corner (no other text or symbols)
natural_image Close-up of a fossilized rock specimen with two red circles highlighting features, placed on a dark base (no text or symbols visible)

installation et finitions

NEFB42H-BS-1 ENSEMBLE DE BÛCHES

Napoleon Element NEFB36H-BS-2 - NEFB42H-BS-1 ENSEMBLE DE BÛCHES - 1

text_image A B C D E F Grille
natural_image Close-up of a fossilized bone with a circular marker labeled 'G' (no other text or symbols visible)
natural_image Fossilized flame specimen displayed on a black stand, with red circles highlighting specific points (no text or symbols present)

INSTALLATION COMPLÈTE DE L'ENSEMBLE DE BÛCHES NEFB42H-BS-1

Napoleon Element NEFB36H-BS-2 - INSTALLATION COMPLÈTE DE L'ENSEMBLE DE BÛCHES NEFB42H-BS-1 - 1

natural_image Fossilized rock formations displayed on a dark surface, no text or symbols visible
text_image Control panel icons including thermometer, steam, alarm, flame, and power symbols
natural_image Blue circular icon with white pictogram showing a person handing a card to a child (no text or symbols)
natural_image Simple line drawing of a rectangular frame with a vertical seam and a numbered label (1) on the top right corner.

Napoleon Element NEFB36H-BS-2 - INSTALLATION COMPLÈTE DE L'ENSEMBLE DE BÛCHES NEFB42H-BS-1 - 2

text_image 2 NAPOLEON REMOVE BEFORE USE ENLEVER AVANT L'UTILISATION RETIRAR ANTES DE USAR

CES ARTICLES PEUVENT DIFFÉRER DE CEUX ILLUSTRÉS.

Réf. Part Number Description En Stock
1 NEFB36H-BS-TRIM Kit, garniture 4 pièces (NEFB36H-BS-2) Oui
1 NEFB42H-BS-TRIM Kit, garniture 4 pièces (NEFB42H-BS-1) Oui
2 NEFAK-PC36 Couvercle de protection (NEFB36H-BS-1) Oui
2 NEFAK-PC42 Couvercle de protection (NEFB42H-BS-1) Oui

Napoleon Element NEFB36H-BS-2 - INSTALLATION COMPLÈTE DE L'ENSEMBLE DE BÛCHES NEFB42H-BS-1 - 3

AVERTISSEMENT

FR

natural_image Interior view of a modern gasifier with visible flames and a wooden back panel (no text or symbols)

Napoleon Element NEFB36H-BS-2 - AVERTISSEMENT - 1

natural_image Exterior view of a modern stainless steel grill with open doors, situated in front of residential houses and stone pavement (no signage or text visible)

Napoleon Element NEFB36H-BS-2 - AVERTISSEMENT - 2

natural_image Interior view of a modern kitchen with a washing machine and laundry unit (no visible text or symbols)

Napoleon Element NEFB36H-BS-2 - AVERTISSEMENT - 3

Napoleon Element NEFB36H-BS-2 - AVERTISSEMENT - 4

Address | Adresse

Wolf Steel Ltd.

24 Napoleon Road, Barrie, Ontario, L4M 0G8, Canada

214 Bayview Drive, Barrie, Ontario, L4N 4Y8, Canada

103 Miller Drive, Crittenden, Kentucky, 41030, USA

7200 Trans Canada Highway,

Montreal, Quebec H4T 1A3, Canada

De Riemsdijk 22, 4004 LC Tiel, The Netherlands

Napoleon Element NEFB36H-BS-2 - AVERTISSEMENT - 5

Napoleon Element NEFB36H-BS-2 - AVERTISSEMENT - 6

Phone | Téléphone

Canada

1-866-820-8686

Online | En ligne

Napoleon Element NEFB36H-BS-2 - AVERTISSEMENT - 7

www.napoleon.com

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Product information

Brand : Napoleon

Model : Element NEFB36H-BS-2

Category : Fireplace