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USER MANUAL KWMSL.4BR46620 KRAMPOUZ
Waffle Makers Gaufriers
KWM Series • Série KWM
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Technical line drawing of a mechanical device with cylindrical components and a dial (no text or symbols)
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Technical line drawing of a mechanical device with cylindrical components and tubing (no text or symbols)easy clean
System
WARNING
Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.
English = p 2
ADVERTENCIA
Important Owner Information....2
Introduction....2
Important Safety Information....3
Model Description 4
Model Designation 4
Specifications ....5
Plug Configurations 5
Electrical Rating Charts....5
Dimensions....5
Installation....6
General....6
Operation....7
General 7
Control Panel....7
Seasoning the Waffle Plates 7
Operating the Unit 8
Maintenance....9
General....9
Daily Cleaning 9
Removing the Waffle Plates 10
Troubleshooting Guide 11
Options and Accessories 12
Limited Warranty 12
Authorized Parts Distributors ....Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the bottom the unit). Please have this information available when calling Hatco for service assistance.
Model No. ____
Serial No.
Voltage
Date of Purchase
Register your unit!
Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Warranty".
Business
Hours: 7:00 AM to 5:00 PM Monday–Friday,
Central Time (CT)
(Summer Hours — June to September:
7:00 AM to 5:00 PM Monday–Thursday
7:00 AM to 4:00 PM Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: support@hatcocorp.com

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at www.hatcocorp.com.
INTRODUCTION
Waffle Makers cook continuous, excellent-quality waffles for commercial kitchens and display cooking locations. The adjustable temperature control enables operators to cook consistent quality waffles from a variety of different batters. Exclusive, removable top and bottom heating element packs provide exceptional heat distribution over the entire waffle plate surface. The Waffle Maker's easy clean System ^® provides quick removal and easy cleaning of the waffle plates.
Waffle Makers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.
This manual provides installation, safety, and operating instructions for Waffle Makers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.
Safety information that appears in this manual is identified by the following signal word panels:
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.
WARNING
ELECTRIC SHOCK HAZARD:
- Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
- Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
- Unit is not weatherproof. Locate unit indoors where ambient air temperature is a maximum of 104^ (40°C).
- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
- Do not steam clean or use excessive water on unit.
- This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
- Do not clean unit when it is energized or hot.
- Do not allow liquids to spill into unit.
- Do not pull unit by power cord.
- Do not allow power cord to hang over edge of counter.
- Discontinue use if power cord is frayed or worn.
- Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
- This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
- Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.
EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
Make sure all operators have been instructed on the safe and proper use of the unit.
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.
Never leave unit unattended during use.
Do not use unit for any purpose other than for which it is designed.
WARNING
FIRE HAZARD:
- Locate unit a minimum of 8" (203 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
- Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.
This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.
CAUTION
BURN HAZARD:
- Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
- Do not come in contact with waffle plates during operation. Both plates are very hot.
- Allow unit to cool before performing any cleaning, adjustments, or maintenance.
Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.
NOTICE
Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.
Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.
For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.
Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.
Do not attempt to cool hot waffle plates quickly, such as by immersing in water. Damage to plates will occur.
This unit is intended for commercial use only—NOT for household use.
Clean unit daily to avoid malfunctions and maintain sanitary operation.
All Models
Waffle Makers consist of an easy-to-clean stainless steel frame. The units feature removable cast iron waffle plates, an adjustable Temperature Control(s) with a range from 120°F–570°F (50°C–300°C), a power indicator, a heating indicator, and a removable drip tray. Waffle plates are available for either Brussels (Belgian) or Liege-style waffles. All units are equipped with a factory attached 6' (1829 mm) power cord and plug.
KWM09 Models
These models are designed with 90° hinged waffle plates. This style of waffle maker is designed for reheating pre-cooked waffles.

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Top Waffle Plate Bottom Waffle Plate Drip Tray Power Indicator Heating Indicator Temperature ControlKWM09 Models (Brussels waffle plates shown)
KWM18 Models
These models are designed with 180° hinged waffle plates. This style of waffle maker is designed for cooking waffles from batter/dough as well as reheating pre-cooked waffles.

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Rear Waffle Plate Rear Drip Tray Front Waffle Plate Front Drip Tray Power Indicator Heating Indicator Temperature ControlKWM18 Models (Brussels waffle plates shown)
Refer to the OPTIONS AND ACCESSORIES section for additional items available with Waffle Makers.
MODEL DESIGNATION

flowchart
graph TD
A["K W M xx - x xx xx"] --> B["Waffle Maker"]
A --> C["Waffle Size: 35 = 3" x 5" Brussels, 46 = 4" x 6" Brussels, 47 = 4" x 7" Liege"]
A --> D["Waffle Plate Style: BR = Brussels (Belgian), LG = Liege"]
A --> E["Waffle Maker Style: 09 = 90° Hinged Plates, 18 = 180° HInged Plates"]
A --> F["1 = Single Head, 2 = Dual Head"]
Plug Configurations
Units are supplied from the factory with an electrical cord and plug. Plugs are supplied according to the application.
WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.


NEMA 5-15P


NEMA 6-20P
Plug Configurations
NOTE: Receptacle not supplied by Hatco.
Electrical Rating Chart
| Model Voltage | Watts Amps | Plug Configuration | Unit Weight | ||
| KWM09-1BR46 | 120 1440 | 12 NEMA 5-15P | 37 lbs. (17 kg) | ||
| KWM09-1LG47 | |||||
| KWM18-1BR35 120 | 1440 12 NEMA | 5-15P | 40 lbs. (18 kg) | ||
| KWM18-1BR46 240 | 1800 7.5 NEMA | 6-20P | |||
| KWM18-1LG47 120 | 1440 12 NEMA | 5-15P | 40 lbs. (18 kg) | ||
| 240 1800 | 7.5 NEMA 6-20P | ||||
| KWM18-2LG47 240 | 3600 15 NEMA | 6-20P 78 lbs. (35 kg) |
Dimensions
| Model | Overall Width (A) | Overall Depth (B) | Height (C) | Footprint Width (D) | Footprint Depth (E) | Unit Width (F) | Unit Depth (G) |
| KWM09-1BR46 | 15" (380 mm) | 18-11/16" (473 mm) | 9-1/8" (232 mm) | 9-5/8" (243 mm) | 9-11/16" (245 mm) | 10-1/4" (260 mm) | 12-7/16" (315 mm) |
| KWM09-1LG47 | |||||||
| KWM18-1BR35 | 16-15/16" (430 mm) | 23-3/16" (589 mm) | 9-1/8" (232 mm) | 9-5/8" (243 mm) | 14-9/16" (369 mm) | 10-1/4" (260 mm) | 17-3/8" (440 mm) |
| KWM18-1BR46 | |||||||
| KWM18-1LG47 | |||||||
| KWM18-2LG47 29-3/16" (740 mm) | 23-5/8" (599 mm) | 9-1/8" (232 mm) | 19-13/16" (503 mm) | 14-9/16" (369 mm) | 20-1/2" (520 mm) | 17-3/8" (440 mm) | |

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A F C DKWM09 Models

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B G E odels
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A F C DKWM18 Models

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B G EGeneral
Waffle Makers are shipped pre-assembled and ready for seasoning prior to their first use. Care should be taken when unpacking the shipping carton to avoid damage to the unit. The following installation procedure must be performed before connecting electricity and operating the unit.
WARNING
ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a maximum of 104^ F ( 40^ C).
FIRE HAZARD:
- Locate unit a minimum of 8" (203 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
- Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.
-
Inspect the shipping carton for obvious signs of transit damage. If damaged, inform the freight company immediately. CAUTION! Stop! Do not attempt to use unit if damaged. Contact Hatco for assistance.
-
Remove the unit and any loose components/accessories from the shipping carton. The following loose components are included in every Waffle Maker:
- Handles
NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.
- Remove tape and protective packaging from all surfaces of the unit.
- Make sure to remove all protective film from the stainless steel surfaces.
- Inspect the unit for freight damage such as dents in housing or broken knobs. If damaged, inform the freight company immediately.
CAUTION
Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.
NOTICE
Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.
Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.
-
Place the unit in the desired location.
-
Locate the unit in an area where the ambient air temperature is constant and a maximum of 104^ (40^) . Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).
- Make sure the unit is at the proper counter height in an area convenient for use.
- Make sure the countertop is level and strong enough to support the weight of the unit and food product.
-
Make sure all the feet on the bottom of the unit are positioned securely on the countertop.
-
Install the handles into the waffle plates.
-
Thread a handle into the hole on the front of each waffle plate. Tighten securely.
- Make sure the drip tray(s) is in position on the base of the waffle maker.

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Drip Tray Handle Hole Drip Tray Base Drip TrayInstalling the handles and drip trays
General
Waffle Makers are designed for ease of operation. Use the following information and procedures to operate a Waffle Maker.

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.
Control Panel
The following are descriptions of the controls used to operate a Waffle Maker. All controls are located on the control panel at the front of the unit.
Power Indicator
The Power Indicator illuminates when the unit is on.
Heating Indicator
The Heating Indicator illuminates when the heating elements are on and heating the waffle plates.
Temperature Control
The Temperature Control controls the power to the unit as well as the temperature setting. Turn the Temperature Control clockwise to turn on and increase the temperature setting. Turn the Temperature Control counterclockwise to decrease the temperature setting and turn off the unit. The temperature range of the unit is 120^-570^ ( 50^-300^ ).
Seasoning the Waffle Plates
Use the following procedure to season the cast iron waffle plates before using the waffle maker for the first time.
- Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
- Make sure the drip tray(s) is in position on the base of the waffle maker.

BURN HAZARD:
- Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
- Do not come in contact with waffle plates during operation. Plates are very hot.
- Turn the Temperature Control clockwise to the 570°F (300°C) temperature setting.
-
Both the Power Indicator and the Heating Indicator will illuminate.
-
Allow the unit to heat for 40 minutes.
-
Turn the Temperature Control counterclockwise to the 520^ F ( 270^ C) temperature setting.
- Allow the unit to adjust to the new temperature for approximately 5 minutes.
- Using a heat-resistant, food-safe cooking brush; carefully apply an oil-based, non-stick shortening evenly onto each waffle plate. Make sure the shortening makes it to the bottoms of the grooves in each plate.
NOTE: Do not leave excess shortening in the bottoms of the groves.
- Leave the waffle maker open, and allow the unit to heat for 15 minutes.
- Apply a second layer of shortening.
- Allow the unit to heat for 15 minutes.
- Turn the Temperature Control completely counterclockwise to the off position.

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Temperature Control (in "off" position) easy clean System Power Indicator Heating IndicatorControl Panel
Operating the Unit
NOTE: Make sure to perform the "Seasoning the Waffle Plates" procedure before the first use of the waffle maker.
Startup
-
Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
-
Make sure the drip tray(s) is in position on the base of the waffle maker.
CAUTION
BURN HAZARD:
- Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
- Do not come in contact with waffle plates during operation. Plates are very hot.
- Turn the Temperature Control clockwise to the desired temperature setting.
- Both the Power Indicator and the Heating Indicator will illuminate.
- Using a heat-resistant cooking brush, carefully apply an oil-based, non-stick shortening evenly onto each waffle plate. Make sure the shortening makes it to the bottoms of the grooves in each plate.
NOTE: Do not leave excess shortening in the bottoms of the groves.
- Close the waffle maker, and allow the unit approximately 20 minutes to reach the operating temperature.
- The Heating Indicator will go dark when the unit reaches the selected temperature.
- Open the waffle maker, and spread waffle batter/dough onto the bottom/front waffle plate.
- For Brussels waffles, fill the waffle plate until the batter until the top of the "blocks" are barely covered.
- For Liege waffles, place the dough onto the waffle plate.
- Close the waffle maker.
- For KWM09 models, close the top waffle plate onto the bottom waffle plate.

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Handle Top Waffle Plate Bottom Waffle Plate Drip TrayKWM09 model in open position
- For KWM18 models, close the rear waffle plate onto the front waffle plate. If cooking Brussels waffles (liquid batter), carefully rotate both waffle plates to the rear position for even distribution of the batter.
NOTE: Hold both handles tightly together when rotating both waffle plates. Do not allow the plates to separate.

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Rear Waffle Plate Front Waffle Plate Close rear plate onto front plate. Rotate both plates to rear position.Using KWM18 models
-
Allow the waffle to cook for the appropriate amount of time, determined by the batter/dough recipe. Cook time may need to adjusted after a few trial cooking cycles.
-
Carefully open the waffle maker, and immediately remove the waffle using a waffle pick or other appropriate utensil.
- Place waffles on a cooling rack to maintain crispness.
- Continue to cook waffles by repeating steps 6–9 of this procedure.
- Brush the waffle plates using just the cooking brush in between each waffle.
- If the waffles begin sticking to the waffle plates, apply a small amount of shortening to the plates using the cooking brush. Use additional shortening on the plates in between waffles as needed.
Shutdown
-
Turn the Temperature Control fully counterclockwise to the "off" position.
-
Perform the "Daily Cleaning" procedure in the Maintenance section of this manual.
General
Waffle Makers are designed for maximum durability and performance with minimum maintenance.
WARNING
ELECTRIC SHOCK HAZARD:
- Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
- Do not steam clean or use excessive water on unit.
- This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
- Do not clean unit when it is energized or hot.
- Do not allow liquids to spill into unit.
- This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
- Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.
This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.
CAUTION
BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.
Daily Cleaning
To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.
WARNING
Submerging or saturating unit with water may cause serious injury, will damage the unit, and void unit warranty.
NOTICE
For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.
Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.
Do not attempt to cool hot waffle plates quickly, such as by immersing in water. Damage to plates will occur.
Clean unit daily to avoid malfunctions and maintain sanitary operation.
- Turn the Temperature Control fully counterclockwise to the "off" position, unplug the power cord, and allow the unit to cool.
- Clean the waffle plates.
NOTE: The cast iron waffle plates are dishwasher-safe. The "Seasoning the Waffle Plates" procedure may need to be performed after washing the plates.
Daily:
a. Brush or wipe all food crumbs, oil, etc. from all waffle plates into the drip tray(s).
b. Wipe the waffle plates using a clean cloth dampened in warm water only.
Weekly (or as determined by carbo buildup):

a. Perform the "Removing the Waffle Plates" procedure in this section.
b. Clean each plate using a wire brush/steel scrub pad, dish soap, and water. Rinse thoroughly with clean water.
NOTE: Eventually, waffles will start to stick due to carbon build-up. Clean the plates thoroughly and perform the "Seasoning the Waffle Plates" procedure. Liege waffles that contain pearl sugar will contribute to increased carbon buildup and will lead to more frequent plate cleaning and re-seasoning.
-
Wipe clean all hinge pins and thumbscrews, with a non-abrasive, damp cloth. Wipe dry with a non-abrasive, dry cloth.
-
Remove, empty, and clean the drip tray(s).
a. Wash the drip tray with warm water and a mild detergent. Rinse with water.
b. Allow the drip tray to air dry, or dry with a soft cloth.
-
Wipe all exterior surfaces of the unit with a non-abrasive cloth dampened in warm water and a mild soap. Stubborn stains may be removed with a good stainless steel cleaner. Hard to reach areas should be cleaned with a small brush and mild soap.
-
Rinse the unit thoroughly using a non-abrasive cloth dampened in warm water only.
-
Dry the unit using a clean, dry, non-abrasive cloth.
-
Reinstall the drip tray(s).
-
Reinstall the waffle plates. To reinstall, reverse the "Removing the Waffle Plates" procedure in this section.
Removing the Waffle Plates
Use the following procedure to remove the waffle plates for cleaning.
CAUTION
BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.
- Turn the Temperature Control fully counterclockwise to the "off" position, unplug the power cord, and allow the unit to cool.
- For KWM18 models, rotate both waffle plates to the front position.
- Remove the top/rear heating element assembly.
a. Remove the two thumbscrews on the cover of the top/rear heating element assembly.
b. Lift the top/rear heating element assembly off of the top/rear waffle plate and set aside. The power coil still will be attached between the element assembly and the base of the unit.

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Power Coil Thumbscrew Top Heating Element Assembly Top Waffle PlateRemoving Thumbscrews and the Top/Rear Heating Element Assembly (KWM09 model shown)
- Remove the bottom/front heating element assembly. For KWM09 models:
a. Holding both waffle plate handles in one hand, rotate and hold both waffle plates up in the vertical position.
b. Flip over the drip tray and reposition on the base of the unit.
c. Using the other hand, remove the two thumbscrews on the cover of the bottom heating element assembly.
d. Remove the bottom heating element assembly from the bottom waffle plate and set aside.
e. Rotate both waffle plates back down onto the flipped drip tray.

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Bottom Heating Element Assembly Thumbscrew Drip tray flipped over.Removing Thumbscrews and the Bottom Heating Element Assembly—KWM09 Models
For KWM18 models:
a. Flip over the rear drip tray and reposition on the base of the unit.
b. Rotate both waffle plates to the rear position on top of the flipped drip tray.
c. Remove the two thumbscrews on the cover of the front heating element assembly.
d. Lift the front heating element assembly off of the front waffle plate and set aside.

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Thumbscrew Front Heating Element Assembly Drip tray flipped over.Removing Thumbscrews and the Front Heating Element Assembly—KWM18 Models
-
Remove the thumb nut from one side of the hinge pin.
-
Remove the hinge pin from the hinges on both waffle plates. Note how the waffle plate hinges are positioned together for reassembly.

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Thumb Nut Rear View Hinge PinRemoving the Thumb Nut and Hinge Pin (KWM09 model shown)
- Remove the waffle plates.

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Top Waffle Plate Hinges Bottom Waffle Plate Rear ViewRemoving the Waffle Plates (KWM09 model shown)
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
| Symptom Probable Cause Corrective Action | ||
| Unit turned “On”, but no heat. H | Heating element(s) defective. | Contact Authorized Service Agent or Hatco for assistance. |
| Temperature Control defective. | ||
| Unit not hot enough. | Temperature Control setting too low. | Turn Temperature Control clockwise to increase the temperature setting. |
| Heating element(s) defective. Contact Authorized Service Agent or Hatco for assistance. | ||
| Unit not working at all. | Unit not turned on. | Reviewing “Operating the Unit” in the OPERATION section of this manual. |
| Unit not plugged in. Plug unit into proper power supply. | ||
| Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to trip, contact an Authorized Service Agent or Hatco for assistance. | ||
| Temperature Control defective. Contact Authorized Service Agent or Hatco for assistance. | ||
| Waffles sticking to plates. | Carbon buildup on waffle plates. | Perform the “Weekly” procedure for cleaning the waffle plates in the MAINTENANCE section, followed by the “Seasoning the Waffle Plates” procedure in the OPERATION section. |
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Waffle Pick
A waffle pick is available as an accessories for easy removal of cooked waffles from the waffle maker.
WAFLPICK.....Waffle Pick
LIMITED WARRANTY
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed) Drawer Warmer Drawer Rollers and Slides Strip Heater Elements (metal sheathed) Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HW and HWB Series (metal sheathed)
b) Two (2) Year Parts and Labor Warranty:
Induction Ranges Induction Warmers
c) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:
3CS and FR Tanks
d) One (1) Year Parts and Labor PLUS Nine (9) Years
Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
e) Ninety (90) Day Parts-Only Warranty: Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.
- Place the unit in the desired location.
1. GARANTIE DU PRODUIT
Byassee Equipment Co. Phoenix 602-252-0402
CALIFORNIA
Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100
Chapman Appl. Service San Diego 619-298-7106 P & D Appliance Commercial Parts & Service, Inc S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair Jacksonville 904-725-7800
Whaley Foodservice Repair Orlando 407-757-0851
B.G.S.I./Heritage Pompano Beach 954-971-0456
Comm. Appliance Service Tampa 813-663-0313
GEORGIA
Heritage Service Group Norcross 866-388-9837
HAWAII
Burney's Comm. Service, Inc. Honolulu 808-848-1466
Food Equip Parts & Service Honolulu 808-847-4871
ILLINOIS
Parts Town Addison 708-865-7278
Eichenauer Elec. Service Decatur 217-429-4229
Midwest Elec. Appl. Service Elmhurst 630-279-8000
Cone's Repair Service Moline 309-797-5323
IOWA
Goodwin Tucker Group Des Moines 515-262-9308
KENTUCKY
Tech 24 Lexington 859-254-8854
Tech 24 Louisville 502-451-5411
LOUISIANA
Chandlers Parts & Service Baton Rouge 225-272-6620
MARYLAND
Electric Motor Service Baltimore 410-467-8080
MASSACHUSETTS
Ace Service Co., Inc. Needham 781-449-4220
MICHIGAN
Bildons Appliance Service Detroit 248-478-3320
Commercial Kitchen Service Bay City 989-893-4561
Midwest Food Equip. Service Grandville 616-261-2000
MISSOURI
General Parts Kansas City 816-421-5400
Commercial Kitchen Services St. Louis 314-890-0700
Kaemmerlen Parts & Service St. Louis 314-535-2222
NEBRASKA
Anderson Electric Omaha 402-341-1414
NEVADA
Burney's Commercial Las Vegas 702-736-0006
Hi. Tech Commercial Service N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair Fairfield 973-575-9145
Service Plus Flanders 973-691-6300
NEW YORK
Alpro Service Co. Maspeth 718-386-2515
Duffy's - AIS Buffalo 716-884-7425
3Wire Plattsburgh 800-634-5005
Duffy's - AIS Sauquoit 800-836-1014
J.B. Brady, Inc. Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc. Akron 330-753-6634
Tech 24 Cincinnati 513-772-6600
Commercial Parts and Service Columbus 614-221-0057
Electrical Appl. Repair Service Brooklyn Heights 216-459-8700
E. A. Wichman Co. Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc. Oklahoma City 405-235-2184
OREGON
General Parts Group Portland 503-624-0890
PENNSYLVANIA
Elmer Schultz Services Philadelphia 215-627-5401
FAST Comm. Appl. Service Philadelphia 215-288-4800
AIS Commercial Parts and Service Pittsburgh 412-809-0244
K & D Service Co. Harrisburg 717-236-9039
Electric Repair Co. Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co. Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair Lexington 803-996-9900
TENNESSEE
Camp Electric Memphis 901-527-7543
TEXAS
Armstrong Repair Service Houston 713-666-7100
Cooking Equipment Specialist Mesquite 972-686-6666
Commercial Kitchen Repair Co. San Antonio 210-735-2811
UTAH
La Monica's Rest. Equip. Service Murray 801-263-3221
VIRGINIA
Daubers Norfolk 757-855-4097
Daubers Springfield 703-866-3600
WASHINGTON
3Wire Seattle 800-207-3146
WISCONSIN
A.S.C., Inc. Madison 608-246-3160
A.S.C., Inc. Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service Vancouver 604-433-4484
Key Food Equipment Service Victoria 250-920-4888
MANITOBA
Air Rite, Inc. Winnipeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd. Moncton 506-855-4228
ONTARIO
R.G. Henderson Ltd. Toronto 416-422-5580
Choquette - CKS, Inc. Ottawa 613-739-8458
QUÉBEC
Choquette - CKS, Inc. Montreal 514-722-2000
Choquette - CKS, Inc. Québec City 418-681-3944
UNITED KINGDOM
Marren Group Northants +44(0)1933 665313
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
800-558-0607 414-671-6350
support@hatcocorp.com
www.hatcocorp.com
Register your unit online!
See IMPORTANT OWNER INFORMATION
section for details.