Woodland NEFI18H - Fireplace Napoleon - Free user manual and instructions

Brand	Napoleon
Model	Woodland NEFI18H
Product Type	Electric fireplace (log set)
Dimensions (W x H x D)	457 mm x 343 mm x 330 mm (18" x 13.5" x 13")
Net Weight	10.2 kg (22.5 lb)
Power Supply	120 V AC, 15 A, 1500 W
Certifications	CSA 22.2 No. 46 / UL 1278
Main Functions	LED flames with ember effect, fan heater (1500 W), timer (30 min to 6 h), adjustable thermostat (61°F to 85°F), remote control
Controls	Front control panel and remote control (CR2025 battery)
Flame Levels	5 settings: off, embers only, low, medium, high
Heating	2 levels (soft, high) + fan only; built-in thermostat
Timer	30 min, 1 h, 2 h, 3 h, 4 h, 5 h, 6 h
Safety	Overheat protection (thermal switch), fuse, automatic shutoff in case of overheating
Installation	Indoor only; in an existing fireplace or furniture; minimum clearance of 36" (91.4 cm) in front of the unit; do not install in a bathroom
Electrical Connection	120 V grounded wall outlet or fixed connection by a qualified electrician
Log Placement	4 synthetic logs to be placed on pegs and grooves; decorative charcoal embers to arrange in front
Maintenance	Clean grilles and openings; replace remote control batteries if necessary; annual inspection by a technician
Replacement Parts	Available: heater/fan, PCB board, motor, LEDs, logs, remote control, etc. (see manual)
Warranty	1 year on electrical components and wear parts (except bulbs and fuses)

Frequently Asked Questions - Woodland NEFI18H Napoleon

Can I install this electric fireplace in a bathroom?

No, installation in a bathroom is prohibited due to increased risk of electric shock. The unit is designed for indoor use only in dry rooms.

What is the minimum clearance in front of the unit?

All combustible materials (furniture, curtains, bedding) must be kept at least 36 inches (91.4 cm) from the front of the unit.

How do I replace the remote control battery?

Slide the battery cover on the back of the remote, insert a CR2025 battery respecting polarity, then close until it clicks.

What to do if the unit does not turn on?

Check that the plug is connected and the house circuit breaker has not tripped. If the unit has overheated, unplug it and let it cool for 15 minutes before plugging it back in.

How to clean my Woodland NEFI18H electric fireplace?

Unplug the unit and let it cool. Use a vacuum cleaner for grilles and openings. Do not use abrasive or liquid products. Logs can be gently dusted.

Why does the heater turn off automatically?

The unit is equipped with a built-in thermostat: it turns off when the room temperature reaches the set point and turns back on when it drops below. This is normal.

Can I use an extension cord?

No, the use of an extension cord is prohibited. Always plug the unit directly into a 120 V grounded wall outlet.

How to set the timer?

On the control panel or remote, press the Timer button to cycle through the durations: 30 min, 1 h, 2 h, 3 h, 4 h, 5 h, or 6 h. The unit will turn off at the set time.

Is it normal for the unit to emit an odor on first use?

Yes, a slight harmless odor may occur during the first heating of the elements. It disappears after a few uses.

How do I lock the heater to prevent a child from turning it on?

Press and hold the 'Heater Lock' button (or heater button depending on model) on the control panel for 5 seconds until the lock icon appears.

USER MANUAL Woodland NEFI18H Napoleon

Woodland™ Electric Log Set

Line drawing of a portable air conditioner unit with fan blades and control panel (no text or symbols)

SAFETY INFORMATION

WARNING

FIRE OR EXPLOSION HAZARD

If the information in these instructions are not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

- Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other appliance.

INSTALLER:

Leave this manual with the appliance CONSUMER:

Retain this manual for future reference

This appliance has a remote that requires button batteries that are hazardous to young children.

FOR INDOOR USE ONLY

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA 22.2 NO. 46 / UL 1278

APPLY SERIAL NUMBER LABEL FROM CARTON Serial No. XXXXXXX000000 MODEL NO.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone [phone] • www.napoleon.com • [e-mail]

WARNING

- If equipped with a heater, this appliance can be hot when operated and can cause severe burns if contacted.

- Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fire or injury.

- Do not install damaged, incomplete or substitute components.

- Do not burn wood or other materials in this appliance.

- All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or flammable liquids are present.

- Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

- It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and other fl ammable vapors and liquids.

- Under no circumstances should this appliance be modified.

- Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been under water.

- If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike or slam shut the appliance glass door.

- Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.

- Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

- Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.

- Do not use outdoors.

- When installing this appliance in a room where water is present, the installation must comply with codes recognizing the increased hazard of electrical shock and electrocution.

note:

This appliance is NOT suitable for installation in a bathroom.

- Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic area and where it will not be tripped over.

- Connect to properly grounded outlets only.

- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

- It is normal for your electric appliance to produce noise, especially when installed in a quiet space such as a bedroom.

WARNING

• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
  • Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or damage to decorations, a TV or other electronic components.

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and chemicals including BBP and DEHP, which are known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

table of contents

1.0 general information 5

1.1 dimensions 5
1.2 listing approvals 5
1.3 general instructions 5
1.4 rating plate information 6
1.5 label location 6
1.6 locating the log set 7
1.7 grounding log set 7

2.0 installation 8

2.1 log set installation 8
2.1.1 installing log set into existing fireplace 8
2.1.2 installing log set into mantel 9
2.2 hard wiring installation 10

3.0 operating instructions 11

3.1 operating control panel 11
3.2 operating by remote control 12
3.3 remote battery installation 12

4.0 finishing

4.1 NEFI18H log placement 13
4.2 charcoal ember placement 14

5.0 wiring diagram

6.0 replacement parts

6.1 NEFI18H overview 16

7.0 troubleshooting 18
8.0 warranty 19

NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.

Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.

1.1 dimensions

1.2 listing approvals

This log set has been tested in accordance with the CSA and UL Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.

NOTE: This log set must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian Electric Code, CSA C22.1 in Canada.

Model Number	NEFI18H
Description	18" Electric Logset Insert
Voltage	120V AC
Watts	1500W
Amps	15 AMP Ground-ed Circuit
Appliance Width	18" (457mm)
Appliance Height	13.5"(343mm)
Appliance Depth	13" (330mm)
Net Weight	22.5lbs (10.2kg)
Gross Weight	27.6lbs (12.5kg)

1.3 general instructions

• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the "operation" section of this manual for further information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured homes when installed according to these instructions.

As with most electronic devices, your new log set has been designed to operate at temperatures between 5^ C ( 41^ F) and 35^ C ( 95^ F). During the colder winter months, allow the log set to reach room temperature before turning it on.

1.4 rating plate information

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 1278 / HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMERICAINES:CSA 22.2 NO. 46 UL 1278 ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION. SUITABLE FOR MOBILE HOME INSTALLATION. FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE MAISON MOBILE. MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746 MODEL / MODELE: □ NEFI18H VOLTAGE: 120 VAC TENSION: 120VCA FREQUENCY: 60Hz FRÉQUENCE: 60Hz POWER: 1500W PUISSANCE: 1500W DATE CODE: XXXXX CODE DE DATE: DESIGNED IN NORTH AMERICA BY WOLF STEEL LTD. MADE IN CHINA DÉSIGNÉ AMÉRIQUE DU NORD PAR WOLF STEEL LTD. FABRIQUÉ EN CHINE WOLF STEEL LTD. 24 NAPOLEON ROAD, BARRIE, ON, L4M 0G8 CANADA SERIAL NUMBER/NO. DE SÉRIE: NEFI18 W385-2143 / B

INSTALLER: It is your responsibility to check off the appropriate box on the rating plate according to the model of the appliance.

For rating plate location, see "LABEL LOCATION" section.

This illustration is for reference only. Refer to the rating plate on the log set for accurate information.

NOTE: The rating plate must remain with the appliance at all times. It must not be removed.

NOTE: Do not use the log set during mobile home transportation.

1.5 label location

"DO NOT COVER" LABEL (W385-1946) FRONT RATING PLATE WITH SERIAL NUMBER NEFI18H (W385-2143) WARNING LABEL (W385-1944) CAUTION LABEL (W385-1945) LEFT SIDE RIGHT SIDE ATTENTION LABEL (W385-2133) WARNING LABEL (W385-1943) HARD WIRING LABEL (W385-2003)

1.6 locating the log set

WARNING

• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials such as furniture, pillows, bedding, papers, clothes, and curtains at least 36" (91.4cm) from the front of the appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapour barrier or exposed insulation. Localized overheating could occur and a fire could result.
• Do not expose the electric appliance to the elements (i.e. rain, snow, etc.).

Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance, remove all packaging material and test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located 120V, 15 Amp minimum grounded outlet.

1.7 grounding log set

This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B). The green grounding plug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove plug from outlet.

Grounding Methods

(A) Metal Screw Cover of grounded outlet box (B) Grounding Pin

Not allowed in Canada

(C) Adapter Grounding Means

note:

Must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted.

2.0 installation

WARNING

• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.

NOTE: Follow all National and local electrical codes.

2.1 log set installation

The log set can be installed in any location. It is suggested to install the log set into an existing fireplace or a wood mantel for aesthetic purposes. When installed, ensure the log set is stable and not apt to tip.

Select a suitable location that is not susceptible to moisture and is away from drapes, furniture, and high traffic areas.

2.1.1 installing log set into existing fireplace

NOTE: Clean fireplace prior to installing log set to prevent debris and/or ash from entering the heater.

A. The log set insert must be installed in an opening with the minimum cavity sizes shown below:

MINIMUM FIREPLACE CAVITY SIZE

HEIGHT WIDTH DEPTHLOG SET A B C
NEFI18H 14" (356mm)		18" (472mm)	14" (356mm)

Do not install the log set into a cavity smaller than that referenced in the table.

B C

B. Place the log set in a position which provides optimum flame performance. To achieve flame effect, the log set should be 2" away from the rear wall.

NOTE: Seal all chimney drafts with non-combustible materials to prevent any chimney debris from falling onto the log set. Cap the top of the chimney flue to prevent rain from entering.

Plug the log set into an outlet which has a 15Amp, 120V rating. If it is necessary to hard wire the log set, see "HARD WIRING INSTALLATION" section.

WARNING: Due to the high temperatures, do not use existing fireplace doors which close or seal off the log set. If installed behind any fireplace door, allow heat to be exhausted. If using existing screens, the screen must provide adequate airflow in front of the log set.

2.1.2 installing log set into mantel

NOTE: To prevent damaging the base of the mantel, carefully lift the log set into the mantel while avoiding contact with the front edge of the mantel base.

A. Lift the log set up and insert into the opening. Do not push or slide the bottom of the log set on the floor base (Figure 1).
B. Set the log set down and into place (Figure 2).
NOTE: To achieve flame effect, the log set should be 2" away from the rear wall.

Fig. 1

Fig. 1 MANTEL STEP 2: INSERT DO NOT SLIDE LOGSET NE GLISSEZ PAS L APPA STEP 1: LIFT

Fig. 2

Fig. 2 MANTEL STEP 3: SET APPLIANCE

2.2 hard wiring installation

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

HARD WIRING CONNECTION

If it is necessary to hard wire the appliance, a qualified electrician must remove the cord connection, and wire directly to the household wiring. The wire and power supply breaker must be rated for 120V and a minimum of 15 Amps.

This log set must be electrically connected and grounded in accordance with local codes, if hard wired. In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

NOTE: There are 3 wires from the appliance junction; white (neutral), black (power L1) and green (ground) that connect to 120V power supply (breaker panel), see below.

White, Green and Black wires: Connect to 120V power supply. WHITE BLACK GREEN

A. Remove the securing screws (2) from the electrical cover plate, located on the rear of the log set.
B. Add an electrical box connector and feed the supply wires through the 7/8" (22mm) hole.
C. Separate the black, white and green wires that have the wire nuts on them.
D. Remove the wire nuts and secure the black wire (power L1) to the black (power L1) lead of the power supply. Connect the white wire from the appliance to the white (neutral) wire from the power supply. Connect the green wire to the ground wire.
E. Resecure the cover plate.

FIREPLACE JUNCTION BLACK (L1) WHITE (N) GREEN (G) WIRE NUT BLACK WHITE GREEN P O W E R S U P P L Y

NOTE: To aid with moving the appliance, leave enough wire so that the log set can be removed from the enclosure without disconnecting the power supply. If servicing, shut off power supply.

3.0 operating instructions

EN

Once the log set has been plugged into a grounded electrical outlet or hard wired to a dedicated grounded 120V power supply, it is ready to operate.

ATTENTION: Ensure the house circuit breakers for the power supply are turned on. When initially connecting the appliance into a power source, the appliance will perform an LED check. The appliance will flash on and off for 5 seconds then remain off until turned on by control panel or remote.

3.1 operating control panel

The Control Panel is located on the front of the log set.

88 Battery Fire Fire Fire

Power		Turns the appliance ON/OFF.
Flame & Ember Light Control		Controls Flame brightness and the Ember Light.5 Settings: Flame & Ember off (FO), Ember on but Flame off (LL), small Flame & Ember (F1), medium Flame & Ember (F2), brightest Flame and Ember (F3).Default setting is (F3).
Heater Control		Turns the Heater and Blower ON/OFF.4 Settings: Heater & Blower off (HO), Blower on (BL), low heat (H1), high heat (H2).Default setting is (HO).
Timer		Timer can be programmed to run appliance for specific lengths of time (30mins. minimum to 6hrs maximum).Default setting is Timer de-select.
F^ / C^ Switch	Hold 5 seconds	To change temperature format, Fahrenheit or Celsius. Press and hold the Flame button® for 5 seconds. Default setting is Fahrenheit.
Heater Lock	Hold 5 seconds	Heater button can be locked or unlocked by holding the Heater button® for 5 seconds. Default setting is heater unlock
Temperature Control	Hold 5 seconds	Press and hold the Timer button® for 5 seconds. This will change the button to Temperature Control, or vice versa. There are 7 temperature settings (61°F, 64°F, 70°F, 75°F, 81°F, 85°F and OFF).Default setting is de-select Temperature Control.

WARNING

- To avoid danger of suffocation, keep the packaging bag away from babies and children. Do not use in cribs, beds, carriages, or play pens. This bag is not a toy. Knot before throwing away.

NOTE: When operating the remote control, it must be directed towards the front center of the log set.

A. The power button can be used to turn the log set on/off. Pressing this button activates the power to the log set. Pressing the power button again will turn off the log set. The ember and log will fade after 4 seconds after turning off the log set.
B. To adjust the flame brightness and ember log light, press the flame button. There is one ember log light and three flame brightness levels to cycle through and then an off setting (LL, F1, F2, F3 and then F0). F3 is the brightest flame level, LL is the ember log light only.
C. To control the thermostat function, press the thermostat button. There are 7 temperature settings (61°F, 64°F, 70°F, 75°F, 81°F, 85°F and off). The default setting will display Fahrenheit. Press the thermostat button to cycle through the settings. Once you have selected the desired temperature, the heater will automatically operate until that temperature is reached. When the room temperature is 2 degrees lower than the temperature setting, the heater will turn on.
D. To activate the heater and blower, press the heater button , the blower will turn on. Press the heater button again to set desired low or high heat temperature; press the heater button again to turn off the heater.
E. The timer controls all operating modes of the log set. To activate the timer, press the timer button Ⓞ, the icon will illuminate and the time will appear on the LED display. To choose the desired time, continue to press the timer button, there are 8 settings (30mins, 1h, 2h, 3h, 4h, 5h, 6h and off). The fireplace will turn off at the setting time.
F. To turn off the log set, press the power button once on the remote, or press the power button once on the control panel on the appliance.

NOTE: This handheld remote control must remain within 6 meters or 19 feet of the log set to be effective.

NAPLOON

3.3 remote battery installation

1. To replace the existing battery, remove the battery holder.
2. To remove the battery holder, turn remote onto front side and press the left side lever towards the center while pulling the battery holder out using the slot provided.
3. Replace existing battery, type CR 2025, with a new battery and reinstall the battery holder into the remote by sliding it into position, as shown.
4. Battery cover is secure onto the remote control when a "CLICKING" noise is heard.

REMOTE (REAR SIDE) BATTERY (CR 2025) BATTERY COVER

WARNING

• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.

4.1 NEFI18H log placement

① PIN #1

Place the log (#1) onto the pins. Ensure the log is secure onto the pins, as shown.

② PIN #2

Place the log (#2) onto the pins. Ensure the log is secure onto the pins, as shown.

Technical diagram of a device with labeled components and numbered parts, showing a tray-like structure and control panel.

Place the log (#3) into the groove. Ensure the log is secure, as shown.

Technical line drawing of a mechanical device with a knife and labeled component #4 (no text or symbols beyond labels)

Place log (#4) into the groove. Ensure the log is secure, as shown.

4.2 charcoal ember placement

WARNING

- To avoid danger of suffocation, keep the packaging bag away from babies and children. Do not use in cribs, beds, carriages, or play pens. This bag is not a toy. Knot before throwing away. Prevent embers from being swallowed.

A. Place the charcoal ember around the front and sides of the firebox, as indicated on the diagram below.

Fine dust found in the bottom of the bag should not be used.

NOTE: DO NOT BLOCK AIR INTAKE OPENING AND OUTLET WITH CHARCOAL EMBERS.

OUTLET OPENING AIR INTAKE OPENING CHARCOAL EMBERS

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electrical appliance.

graph TD
    A["PLUG / FICHE"] --> B["WIRE NUT / CONNECTEUR DE FILS"]
    B --> C["L"]
    B --> D["N"]
    B --> E["G"]
    B --> F["312"]
    B --> G["700W1"]
    B --> H["700W2"]
    B --> I["700W1"]
    B --> J["700W2"]
    B --> K["700W1"]
    B --> L["700W2"]
    B --> M["FAN / SOUFFLERIE"]
    B --> N["HEATER 700W1 / CHAUFFERETTE 700W1"]
    B --> O["HEATER 700W2 / CHAUFFERETTE 700W2"]
    B --> P["FAN / SOUFFLERIE"]
    B --> Q["MOTOR / MOTEUR"]
    B --> R["WIRE NUT / CONNECTEUR DE FILS"]
    R --> S["312"]
    R --> T["700W1"]
    R --> U["700W2"]
    R --> V["700W1"]
    R --> W["700W2"]
    R --> X["FAN / SOUFFLERIE"]
    R --> Y["WIRE NUT / CONNECTEUR DE FILS"]
    Y --> Z["312"]
    Y --> AA["700W1"]
    Y --> AB["700W2"]
    Y --> AC["FAN / SOUFFLERIE"]
    Y --> AD["WIRE NUT / CONNECTEUR DE FILS"]
    AD --> AE["312"]
    AD --> AF["700W1"]
    AD --> AG["700W2"]
    AD --> AH["FAN / SOUFFLERIE"]
    AD --> AI["WIRE NUT / CONNECTEUR DE FILS"]
    AI --> AJ["312"]
    AI --> AK["700W1"]
    AI --> AL["700W2"]
    AI --> AM["FAN / SOUFFLERIE"]
    AI --> AN["WIRE NUT / CONNECTEUR DE FILS"]
    AN --> AO["312"]
    AN --> AP["700W1"]
    AN --> AQ["700W2"]
    AN --> AR["FAN / SOUFFLERIE"]
    AN --> AS["WIRE NUT / CONNECTEUR DE FILS"]
    AS --> AT["312"]
    AS --> AU["700W1"]
    AS --> AV["700W2"]
    AS --> AW["FAN / SOUFFLERIE"]
    AS --> AX["WIRE NUT / CONNECTEUR DE FILS"]
    AX --> AY["312"]
    AX --> AZ["700W1"]
    AX --> BA["700W2"]
    AX --> BB["FAN / SOUFFLERIE"]
    AX --> BC["WIRE NUT / CONNECTEUR DE FILS"]
    BC --> BD["312"]
    BC --> BE["700W1"]
    BC --> BF["WIRE NUT / CONNECTEUR DE FILS"]
    BF --> BG["312"]
    BF --> BH["700W1"]

WARNING

- Failure to position the parts in accordance with this manual or failure to use only parts specifically approved with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.

For warranty replacement parts, a photocopy of the original invoice will be required to honour the claim.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance
• Installation date of appliance
- Part number
• Description of part
- Finish

Parts, part numbers, and availability are subject to change without notice.

Parts identified as stocked will be delivered within 2 to 5 business days for most delivery destinations.

Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.

Parts identified as 'SO' are special order and can take up to 90 days for delivery.

For after sales service, please call 1-866-820-8686

6.1 NEFI18H overview

ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED

REF. NO.	PART NUMBER	DESCRIPTION	STOCKED
1	G010-0079-SER	HEATER AND BLOWER ASSEMBL Y	YES
2	G510-0002-SER	PLASTIC BUMPER (4 PCS)	YES
3	G190-0005-SER	PCB BOARD (w/ 4 SPACERS)	YES
4		BUSHINGS, ROTISSERIEW105-0020	X88R
5	G190-0006-SER	CONTROL PANEL PCB	YES
6	W290-0349-SER	RUBBER MOTOR GASKET	YES
7	W435-0079-SER	SYNCHRONOUS MOTOR	YES
8	W405-0040-SER	FLAME LED	YES
9	G405-0012-SER	LED. LOG	YES
10	W350-0777-SER	HOUSING, LOG LED	YES

REF. NO.	PART NUMBER	DESCRIPTION	STOCKED
11	G010-0081-SER	CONTROL PANEL	YES
12	W010-3929-SER	REFLECTOR SPINDLE ASSEMBLY	YES
13	W135-0623-SER	REAR LOG	YES
14	W135-0621-SER	TOP RIGHT LOG	YES
15	W135-0622-SER	TOP LEFT LOG	YES
16	W135-0624-SER	FRONT LOG	YES
17		GRATEW185-0043-SER	YES
18	W497-0025-SER	FLAME COVER	YES
19	W405-0023-SER	EMBER LED	YES
20	G200-0010-SER	HARDWIRE HOUSING COVER	YES
21	W285-0002-SER	FUSE 2 Amp	YES

NOTE: Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to vacuum up any broken glass from inside the appliance before operation.

Exploded view diagram of a device with numbered parts for identification and assembly reference.

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

symptom problem solution
Appliance will not come on when power button/ switch is put into the “on” position.	Appliance is not plugged into an electrical outlet.	Check plug, and plug in the appliance if necessary.
	Hard-wire connections are not correct (if applicable).	See “hard-wiring installation” section.
	Appliance has overheated and safety thermal switch has tripped.	Unlug power or turn off the circuit breaker, allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on.
	Main PCB board issue. Inspect the circuit board and replace, if necessary.
Appliance turns off and will not turn on.	House circuit breaker has tripped.	Reset house circuit breaker.
	Appliance's fuse has blown. Replace the fuse.
	Appliance has overheated and safety thermal switch has tripped.	Unplug power or turn off the circuit breaker, allow appliance to cool for 15 minutes to reset the thermal switch, then plug in the appliance or turn the breaker on.
Appliance has returned to default settings.	Power failure. Re-program appliance to original settings (not applicable with all appliances).
Remote control does not work.	Low/dead batteries. Replace batteries in remote control.
	Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
No warm air coming out of the appliance.	Heater setting not selected. See “operation” section.
	Heater has been locked out. See “operation” section.
	Room temperature is higher than appliance setting (if set to room temperature).	Reset temperature setting.
	Appliance has overheated and safety thermal switch has tripped.	Unplug power or turn off the circuit breaker. Allow for appliance to cool for 15 minutes.
	Hard-wire connections are not correct (if applicable).	See “hard-wiring installation” section.
	Heater issue. Inspect the blower and heater and replace, if necessary.
Heater shuts off automatically.	Room is too warm. The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn on automatically if the room temperature drops below the pre-set temperature.
Dim or no flame.	Flame brightness not selected.	See “operation” section.
	Flame LEDs issue.	Inspect the LED and replace, if necessary.
	Main PCB board issue. Inspect the main PCB board and replace, if necessary.
Flame does not move.	Motor is stalled/malfunctioning.	Cycle on/off. If problem persists, consult dealer.
Ember bed is not glowing or dimming.	Brightness not selected.	See “operation” section.
	Ember LED issue.	Inspect the ember bed LEDs and replace, if necessary.
	Main PCB board issue. Inspect the main PCB board and replace, if necessary.
LED flashing “OH”.	Appliance has overheated and safety thermal switch has tripped.	Unplug power or turn off the circuit breaker. Allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on. If problem persists, consult your dealer.

Napoleon electric appliances are manufactured under the strict Standard of the world recognized

ISO 9001 : 2015 Quality Management System.

Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.

Napoleon Electric Appliance Standard Warranty

Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first year of standard warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.*

Light bulbs and fuses are NOT covered by the warranty.

Any labour related to warranty repair is not covered.

* Construction of models vary. Warranty applies only to components included with your specific appliance.

Conditions and Limitations

Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations:

Warranty coverage begins on the date of original installation.

This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.

Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.

This standard warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty.

This standard warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs. In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions.

Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Standard Warranty, Napoleon responsibility under this warranty is defined as above, and it shall not in any event extend to any incidental, consequential, or indirect damages.

This warranty defines the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded.

Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.

Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.

Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.

All parts replaced under the Standard Warranty Policy are subject to a single claim.

All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.

The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect.

Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to sender.

Shipping costs are not covered under this warranty.

Additional service fees may apply if you are seeking warranty service from a dealer.

All specifications and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered trademark of Wolf Steel Ltd.

NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS

Modern living room interior featuring a dark gas stove with visible flames and a wooden backrest (no text or symbols)

Exterior view of a modern residential courtyard with a large gr-out grill and two houses in the background (no signage or text visible)

Interior view of a modern kitchen with a washing machine and a large washing machine (no visible text or symbols)

24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8

214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8

103 Miller Drive, Crittenden, Kentucky, USA 41030

De Riemsdijk 22, 4004 LC Tiel, The Netherlands

Phone: [phone]

napoleon.com

NAPOLEON

MANUEL D'INSTALLATION ET D'OPÉRATION

Line drawing of a server rack with ventilation grilles and control buttons (no text or symbols)

CONSIGNES DE SÉCURITÉ

! AVERTISSEMENT

RISQUE D'INCENDIE OU D'EXPLOSION

13 1/2" [343mm] 4 5/8" [117mm] 10" [254mm] 13" [331mm] 16 9/16" [421mm] 1 3/8" [34mm] CÂBLER BOÎTE DE JONCTION OU LE CORDON D'ALIMENTATION 18" [457mm]

VUE SUPÉRIEURE

1.2 homologations

1.4 plaque d'homologation

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 1278 / HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMERICAINES:CSA 22.2 NO. 46 UL 1278 ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION. SUITABLE FOR MOBILE HOME INSTALLATION. FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE MAISON MOBILE. MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746 MODEL / MODELE: □ NEFI18H VOLTAGE: 120 VAC TENSION: 120VCA FREQUENCY: 60Hz FRÉQUENCE: 60Hz POWER: 1500W PUISSANCE: 1500W DATE CODE: XXXXX CODE DE DATE: DESIGNED IN NORTH AMERICA DÉSIGNÉ AMÉRIQUE DU BY WOLF STEEL LTD. NORD PAR WOLF STEEL LTD. MADE IN CHINA FABRIQUÉ EN CHINE WOLF STEEL LTD. 24 NAPOLEON ROAD. BARRIE, ON, L4M 0G8 CANADA SERIAL NUMBER/NO. DE SÉRIE: NEFI18 W385-2143 / B

DEJONCTION NOIR (L1) BLANC(N) VERT (G) CAPUCHONS DE CONNEXION NOIR BLANC VERT A L I M E N T A T I O N

Line drawing of a portable electronic device with a handle and control panel (no text or symbols)

Technical line drawing of a mechanical device with a labeled component, no readable text or symbols present.

Exploded view diagram of a device with numbered parts for identification and assembly reference.

Modern living room interior featuring a bright gas stove with flames, set in a white coat and wooden backrest (no visible text or symbols)

Exterior view of a modern outdoor grill with a large grater, set against residential houses and stone walls (no signage or text visible)

Interior view of a modern kitchen with a washing machine and a red water dispenser on the floor (no visible text or symbols)

24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8

214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8

103 Miller Drive, Crittenden, Kentucky, USA 41030