Napoleon Astound-Built In NEFB96AB - Fireplace

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USER MANUAL Astound-Built In NEFB96AB Napoleon

Astound-Built In™ Series

Napoleon Astound-Built In NEFB96AB - 1

natural_image Line drawing of a rectangular enclosure with ventilation grilles and mounting holes (no text or symbols)

SAFETY INFORMATION

Napoleon Astound-Built In NEFB96AB - SAFETY INFORMATION - 1

WARNING

FIRE OR EXPLOSION HAZARD

If the information in these instructions are not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

- Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other appliance.

INSTALLER:

Leave this manual with the appliance

CONSUMER:

Retain this manual for future reference

FOR INDOOR USE ONLY

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA 22.2 NO. 46 / UL 2021

Napoleon Astound-Built In NEFB96AB - FOR INDOOR USE ONLY - 1

Napoleon Astound-Built In NEFB96AB - FOR INDOOR USE ONLY - 2

Napoleon Astound-Built In NEFB96AB - FOR INDOOR USE ONLY - 3

Napoleon Astound-Built In NEFB96AB - FOR INDOOR USE ONLY - 4

Napoleon Astound-Built In NEFB96AB - FOR INDOOR USE ONLY - 5

text_image APPLY SERIAL NUMBER LABEL FROM CARTON Serial No. XXXXXX000000 MODEL NO.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone 1 (866) 820-8686 • www.napoleon.com • hearth@napoleon.com

Napoleon Astound-Built In NEFB96AB - FOR INDOOR USE ONLY - 6

WARNING

  • If equipped with a heater, this appliance can be hot when operated and can cause severe burns if contacted.
  • Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fire or injury.
  • Do not install damaged, incomplete or substitute components.
  • Do not burn wood or other materials in this appliance.
  • All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or flammable liquids are present.
  • Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
  • It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and other flammable vapors and liquids.
  • Under no circumstances should this appliance be modified.
  • Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been under water.
  • If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike or slam shut the appliance glass door.
  • Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.
  • Servicing should be done only while the appliance is disconnected from the power supply circuit.
    • Always unplug appliance when not in use.
  • Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.
  • Do not use outdoors.
  • When installing this appliance in a room where water is present, the installation must comply with codes recognizing the increased hazard of electrical shock and electrocution.

note:

This appliance is NOT suitable for installation in a bathroom.

  • Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic area and where it will not be tripped over.
  • Connect to properly grounded outlets only.
  • Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.
  • It is normal for your electric appliance to produce noise, especially when installed in a quiet space such as a bedroom.

Napoleon Astound-Built In NEFB96AB - note: - 1

WARNING

  • To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.
  • Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).
  • These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in a safety hazard.

For appliances equipped with a heater:

  • Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
  • Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.
  • Clothing or other flammable material should not be placed on or near the appliance.
  • Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
  • Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
  • Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
  • Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These screens and guards must be fastened to the floor.
  • Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or damage to decorations, a TV or other electronic components.

Napoleon Astound-Built In NEFB96AB - For appliances equipped with a heater: - 1

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and chemicals including BBP and DEHP, which are known to the State of California to cause birth defects other reproductive harm. For more information, go to www.P65Warnings.ca.gov

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) The device may not cause harmful interference; and 2) the device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.

NOTE: This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter.

1.0 general information 5

1.1 dimensions 5
1.2 listing approvals 6
1.3 general instructions 6
1.4 unpacking and testing the appliance 7
1.5 hardware list 7
1.6 rating plate information 8
1.7 label location 9

2.0 installation overview 10

2.1 minimum mantel clearances 11
2.2 rough framing 11
2.3 unit preparation 12

3.0 electrical information 13

3.1 120V hard wiring 14
3.2 240V hard wiring 15
3.3 wall mount controller installation 15

4.0 finishing material

4.1 finishing materials 16
4.1.1 screw-safe areas 16
4.2 installing combustible and non-combustible materials 16
4.3 media installation 17
4.4 front glass installation and removal 18
4.5 trim installation 21

5.0 wiring diagram

6.0 operation

6.1 operating control panel 23
6.2 operating remote control 24
6.3 operating wall-mount control 27

7.0 napoleon connectivity 28

7.1 connecting to app 29
7.2 using the app 31

7.2.2 heat setting 31
7.2.1 power setting 31
7.2.3 ember bed setting 32
7.2.4 flame setting 32
7.2.5 accessory lights settings 33
7.2.6 timer settings 33

8.0 maintenance

8.1 cleaning
8.2 heater lock out switch

9.0 replacement parts

9.1 NEFB50/62/74/96AB 36

10.0 troubleshooting 37

11.0 warranty 39

note:

The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves the right to change or modify any information within this manual at any time without notice. Changes, other than editorial, are denoted by a vertical line in the margin.

1.1 dimensions

front view side view
Napoleon Astound-Built In NEFB96AB - dimensions - 1

Dimensions
Model No. A (outside width) (B) finishing opening (C) viewing area
NEFB50AB50 1/4" 48 5/8" 45 3/4"
1276mm 1234mm 1162mm
NEFB62AB62 1/4" 60 5/8" 57 3/4"
1579mm 1539mm 1467mm
NEFB74AB74 1/4" 72 5/8" 69 3/4"
1882mm 1844mm 1772mm
NEFB96AB96 1/4" 94 5/8" 91 3/4"
2441mm 2402mm 2330mm

general information

1.2 listing approvals

Model No. NetWeight Gross Weight
NEFB50AB132 lbs (60kg) 158 lbs (72kg)
NEFB62AB156 lbs (71kg) 189 lbs (86kg)
NEFB74AB183 lbs (83kg) 229 lbs (104kg)
NEFB96AB227 lbs (103kg) 282 lbs (128kg)
DescriptionElectric Appliance
TypeRecess into wall/Build-in only
Voltage120V AC / 240V AC *
WattsMAX 1500W / 3000W *
AmpsDedicated 15 AMP Grounded Circuit

This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.

note:

This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian Electrical Code, CSA C22.1 in Canada.

1.3 general instructions

  • Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are on.
  • The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by the initial heating of internal appliance elements and will not occur again.
  • If your appliance does not emit heat when called for, consult the “operation” section of this manual for further information.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured homes when installed according to these instructions.

As with most electronic devices, your new electric appliance has been designed to operate at temperatures between 5^ C ( 41^ F) and 35^ C ( 95^ F). During the colder winter months, allow the appliance to reach room temperature before turning it on.

1.4 unpacking and testing the appliance

Ensure to unpack this appliance with 2 people. Reference the hardware list (see "hardware list" section) to prepare for installation.

Napoleon Astound-Built In NEFB96AB - unpacking and testing the appliance - 1

text_image Outer Box Exact packaging location may vary. Empty Box Hardware Kit and Remote Suction Cup Manual Logs and Media (Quantities vary by appliance size.)

1.5 hardware list

Napoleon Astound-Built In NEFB96AB - hardware list - 1

text_image Technical diagram showing five different types of screw and bracket components with labels like 'D' and 'ECBA'
Hardware List
Item DescriptionQuantity
NEFB50AB NEFB62AB NEFB74AB NEFB96AB
AWood Screws 8
BST4x12 Metal Screws 8
CStrain Relief 1
DMounting Bracket 4
EAdjustable Pin Screws 4

1.6 rating plate information

The below illustration is for reference only. Refer to the appliance rating plate for accurate information.

Napoleon Astound-Built In NEFB96AB - rating plate information - 1

text_image CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES: CSA 22.2 NO. 46 UL ET 2021 ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION. SUITABLE FOR MOBILE HOME INSTALLATION.FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET UN STUDIO. APPROPRIEUR INSTALLATION DANS UNE MAISON MOBILE. □ NEFB50AB □ NEFB62AB VOLTAGE: 120V AC / 10V C FREQUENCY: 60Hz POWER: 300W / 300W WOLF STEEL LTD. 24 NAPOLEON ROMY BARRIE, ON, L4M 0G8 CANADA CODE DE DATE: DESIGNED IN NORTHERMÉRIQUE BY WOLF STEEL LTD. MADE IN CHINA DÉSIGNÉ EN AMÉRIQUE DU NORD PAR WOLF STEEL LTÉE. FABRIQUÉ EN CHINE SERIAL NUMBER/NO. DE SÉRIE: NEFBXXAB W385-4599 / A

note:

The rating plate must remain with the appliance at all times. It must not be removed.

1.7 label location

Napoleon Astound-Built In NEFB96AB - label location - 1

Napoleon Astound-Built In NEFB96AB - label location - 2

WARNING

  • Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not be tripped over.
  • Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked.
  • Risk of fire! Do not blow or place insulation against the appliance.
  • This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard.
  • If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this or any other appliance.
  • This appliance is heavy. It is highly recommended that two people install this appliance.
  • If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may create a fire hazard.

Your appliance is a recessed installed appliance. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.

note:

Follow all national and local electrical codes.

Due to the many different materials used on different walls, it is highly recommended that you consult your local builder before you install this appliance.

This appliance must be installed fully recessed into an enclosure. This appliance cannot be hung on the wall.

  1. Select a location that is not prone to moisture and is located at least 36" (91.4cm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
  2. The installation consists of 6 major steps: rough framing, unit installation, hardwiring, finishing material, fireplace log media, and glass and trim installation. Each step must be completed before advancing to the next stage to achieve a seamless installation and to avoid damaging the product or enclosure.

Napoleon Astound-Built In NEFB96AB - note: - 1

natural_image Line drawing of a wall-mounted shelf with a framed picture on top (no text or symbols)

2.1 minimum mantel clearances

Napoleon Astound-Built In NEFB96AB - minimum mantel clearances - 1

WARNING

- When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent discolouration.

Measurements are taken from the top of the appliance:
Bottom, Sides, and Back0"
Top0" recessed into wall and 3 9/16" (90mm) to mantel

Napoleon Astound-Built In NEFB96AB - WARNING - 1

text_image FINISHING MATERIAL MANTEL 3 9/16" (90mm) FINISHING EDGE TRIM TOP OF APPLIANCE APPLIANCE WALL

2.2 rough framing

• Non-load bearing wall framing
- Hard wire location

note:

Appliance is NOT load-bearing. Carefully consider the weight of finishing materials when constructing rough framing.

Ensure the installation complies with all local building codes and requirements.

Napoleon Astound-Built In NEFB96AB - note: - 1

text_image 26 1/4" (667mm) A Hard wire location 13" (330mm)
Dimensions
Model No. Aframing opening width)
NEFB50AB50 3/4"
1289mm
NEFB62AB62 3/4"
1594mm
NEFB74AB74 3/4"
1898mm
NEFB96AB96 3/4"
2457mm

2.3 appliance preparation

The appliance will require brackets installed to the top and bottom of the fireplace to allow it to be installed into the framing.

  1. Ensure front glass and trim are removed from appliance before installation preparation (see front glass removal).
  2. Place the appliance face UP on a soft, non-abrasive surface.
  3. Install the metal brackets in the locations shown using the screws supplied (Fig. 1).
  4. Remove the junction box cover plate (Fig. 2).

Napoleon Astound-Built In NEFB96AB - appliance preparation - 1

natural_image Technical line drawing of an open electronic device casing with mounting brackets and ventilation slots (no text or symbols)

Fig. 1

Napoleon Astound-Built In NEFB96AB - appliance preparation - 2

natural_image Technical line drawing of an industrial control unit with internal components and a magnified inset showing internal structure (no text or symbols)

Fig. 2

  1. With the brackets installed, have 2 people lift the appliance up and insert the appliance into the rough in framing.
  2. Check the appliance for stability, ensuring that the appliance will not fall out of the enclosure.
  3. Secure the appliance to the rough-in framing by installing 8 screws (supplied) through the metal brackets (Fig. 3).

Napoleon Astound-Built In NEFB96AB - appliance preparation - 3

text_image A x 8

Fig. 3

Continue on to electrical information.

Napoleon Astound-Built In NEFB96AB - appliance preparation - 4

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

It is necessary to hard-wire this appliance. A qualified electrician must wire the appliance directly to the household wiring. The wire and power supply breaker must be rated for 120V, minimum 15 amps.

This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian Electrical Code CSA C22.1 in Canada.

Before hardwiring the appliance, remove the junction box control cover by removing the fasteners as shown.

  1. Locate the desired 2 conductor or 3 conductor wire cable to the top right side of the enclosure for the hard-wiring installation based on the desired 120V or 240V heat output capability (Fig. 4).
  2. With appliance in the rough-in framing, insert it far enough into the enclosure to locate the supply wires to the terminal block.
  3. Insert the wires from your home through the junction box cover plate with the strain relief (supplied) and locate the wires to the specified terminal block location based on desired voltage selection (Fig. 5).

Napoleon Astound-Built In NEFB96AB - WARNING - 1

text_image Wall mount controller G L2 L1 N Hardwire connection

Fig. 4

Napoleon Astound-Built In NEFB96AB - WARNING - 2

text_image Junction Box Cover Plate Strain Relief Inside Appliance Outside Appliance

Fig. 5

electrical information

3.2 120V hard wiring

Napoleon Astound-Built In NEFB96AB - 120V hard wiring - 1

text_image 120V FIREPLACE JUNCTION JUNCTION DE L'APPAREIL WHITE/BLANC (N) BLACK/NOIR (L1) RED/ROUGE (L2) GREEN/VERT (G) WHITE/BLANC (N) BLACK/NOIR (L1) GREEN/VERT (G) POWER SUPPLY SOURCE D'ALIMENTATION
  1. Insert Green or bare copper wire to the designated G Terminal. Tighten the screw.
  2. Insert Neutral wire to the designated N Terminal. Tighten the screw.
  3. Insert L1 wire to the designated L1 Terminal. Tighten the screw.

note:

If installing with the optional wall mount controller, plug in the wire harness connection to the 4 pin connector located above the hard wire terminal block.

  1. Make sure all connections are tightened properly.
  2. Reinstall the junction box cover plate.

3.3 240V hard wiring

Napoleon Astound-Built In NEFB96AB - 240V hard wiring - 1

text_image 240V FIREPLACE JUNCTION JONCTION DE L'APPAREIL WHITE/BLANC (N) BLACK/NOIR (L1) RED/ROUGE (L2) GREEN/VERT (G) WHITE/BLANC (N) BLACK/NOIR (L1) RED/ROUGE (L2) GREEN/VERT (G) POWER SUPPLY SOURCE D'ALIMENTATION
  1. Insert Green or bare copper wire to the designated G Terminal. Tighten the screw.
  2. Insert Neutral wire to the designated N Terminal. Tighten the screw.
  3. Insert L1 wire to the designated L1 Terminal. Tighten the screw.
  4. Insert L2 wire to the designated L2 Terminal. Tighten the screw.

note:

If installing with the optional wall mount controller, plug in the wire harness connection to the 4 pin connector located above the hard wire terminal block.

  1. Make sure all connections are tightened properly.
  2. Reinstall the junction box cover plate.

3.4 wall mount controller installation

The wall mount controller is designed with a recessed securing bracket to allow it to secure directly to the finishing material. It is not required to be fixed to a stud.

Route the wire harness for the wall mount controller from the fireplace junction box to the desired location for the wall mount controller. Some finishing material may need to be fixed to the enclosure to allow the wall mount controller to be secured. See finishing material installation.

4.0 finishing material

Napoleon Astound-Built In NEFB96AB - finishing material - 1

WARNING

  • Risk of fire!
  • Never obstruct the front opening of the appliance.
  • Do not strike, slam, or scratch. Do not operate appliance with glass removed or cracked.
  • Facing and/or finishing material must never overhang into the appliance opening.
  • Do not finish past the finishing edge trim. Installing finishing materials past the finishing edge trim will result in not being able to install and/or open and close the front glass panel.
  • Drywall dust may penetrate into the blower bearings, causing irreparable damage. Care must be taken to prevent drywall dust from coming into contact with the blower or its compartment. Any damage resulting from this condition is not covered by the warranty policy.

4.1 finishing materials

  1. Both combustible and non-combustible finishing materials can be used for this product installation.
  2. Finishing material will be covering the front of the appliance and will butt against the finishing material edge flange (Fig 6).

4.1.1 screw-safe areas

Napoleon Astound-Built In NEFB96AB - screw-safe areas - 1

text_image Appliances Fixing Midplane Max. 1/2" (12mm) Inside Appliance Outside Appliance

Fig. 6

4.2 installing combustible and non-combustible materials

Napoleon Astound-Built In NEFB96AB - installing combustible and non-combustible materials - 1

natural_image Line drawing of a 3D rectangular frame with a small rectangular object on top, labeled 'For illustrative purpose only.' below (no other text or symbols)

Single-Sided Viewing Installation

• Appliance is fully recessed into the wall
- Front view only
• Left and right side views are covered

Napoleon Astound-Built In NEFB96AB - Single-Sided Viewing Installation - 1

WARNING

  • Power supply service must be completed prior to finishing to avoid reconstruction.
  • Heat vents and air openings cannot be covered in any circumstances.

4.3 media installation

The front glass must be removed and the appliance must be secured in its final location before the crystal embers are installed (see "front glass installation and removal" section).

Beach Fire Logs and Woodland Media Kit

  1. Start by laying out the 2 types of glass along the media bed. Mix the 2 colours together to create a realistic burning appearance once fireplace is turned on.
  2. Place the logs into desired position. Reference pictures are shown in Fig. 7 as recommended location. This can be changed based on desired layout.
  3. Place the mineral rocks and charcoal pieces around the logs using the recommended layout or preferred arrangement.

Napoleon Astound-Built In NEFB96AB - media installation - 1

natural_image Technical line drawing of a rectangular enclosure with mounting feet and a small inset showing a close-up of the lid (no text or symbols present)

50

Napoleon Astound-Built In NEFB96AB - media installation - 2

text_image 4 7 3 5 6 1

62

Napoleon Astound-Built In NEFB96AB - media installation - 3

text_image 2 5 4 6 3 7 1

74

Napoleon Astound-Built In NEFB96AB - media installation - 4

text_image ③ ⑦ ② ⑤ ④ ⑥ ③ ⑤ ①

96

Napoleon Astound-Built In NEFB96AB - media installation - 5

text_image 2 6 3 7 2 5 4 6 3 5 1

Fig. 7

4.4 front glass installation and removal

  1. Remove the front trim (if installed) by lifting it up and away from the appliance to pull the trim off of the mounting post. Next remove the mounting posts by unscrewing from side panels. Next remove the bottom cover panel. The posts can be relocated to accompany many different finishing material thicknesses.

Napoleon Astound-Built In NEFB96AB - front glass installation and removal - 1

WARNING

- Before the front glass is installed or removed, unplug the appliance and wait until appliance is cool to the touch. Glass can be heavy and fragile, so handle with care.

Napoleon Astound-Built In NEFB96AB - WARNING - 1

natural_image Technical line drawing of a rectangular enclosure with mounting holes and directional arrows indicating movement (no text or symbols)

Napoleon Astound-Built In NEFB96AB - WARNING - 2

natural_image Diagram of a door mechanism with directional arrows indicating movement or force (no text or symbols present)
  1. Remove the 2 side panels (if installed) by pulling the panels away from the sides of the appliance near the top of the panel to release the magnetic hold. Then pull the panels out of the slots located on the bottom cover panel. Next, remove the bottom cover panel.

Napoleon Astound-Built In NEFB96AB - WARNING - 3

natural_image Diagram of a rectangular electronic device with two labeled arrows indicating rotation or movement (no text or symbols present)

Napoleon Astound-Built In NEFB96AB - WARNING - 4

natural_image Technical line drawing of a rectangular electronic device with a black arrow pointing upward on the front panel (no text or symbols present)
  1. Remove the securing brackets at the top of the glass. Pull the glass outward using the provided suction cup. Alternatively, flip the securing brackets around to hook the top of the glass and pull outward.

Napoleon Astound-Built In NEFB96AB - WARNING - 5

  1. To fully open glass and fold down for easy service, remove the thumb screws on either side of the glass to allow the slides to engage. Note: The cylinders are no longer supporting the glass when the screws are removed. Brace the glass when performing this action and slowly allow the glass to swing down and come to rest.

Napoleon Astound-Built In NEFB96AB - WARNING - 6

natural_image Technical diagram showing a mechanical assembly with a rotating component and a close-up of its internal structure (no text or symbols present)
  1. To remove the front glass, remove the screw holding the cylinder rod to the glass mount hardware. Note: The cylinders are no longer supporting the glass when screws are removed. Brace the glass while performing this action. Once the screws are removed, lift and close the glass in an upright position. Remove the screws holding the hinge to the glass bracket hardware. Once removed, the glass can be lifted from the firebox and placed on a soft, non-abrasive surface.

Napoleon Astound-Built In NEFB96AB - WARNING - 7

natural_image Technical illustration showing a mechanical assembly with a tool and a close-up of a server rack (no text or symbols present)

4.5 trim installation

There are 2 options for the trim installation depending on the Finishing material and personal preference for the finished look. A trim less installation allows for the finished material to butt against the finishing edge of the fireplace to create a minimalist exposed surface of the fireplace. Or the 2" trim can be installed to hide the rough-cut edge of the finishing material and allow for a bigger finished look. Trims are installed after the glass has been secured in an upright position.

Trim-less Installation

  1. For a trim-less installation place the bottom cover over the glass hinge location which will be held in place by magnets.
  2. Identify the left and right side panels and align with the corresponding sides of the fireplace. The side panels have tabs at the bottom which will fit into slots of the bottom panel. Once the tabs are inserted push the panel against the side of the firebox from which it will be then held in place by magnets.

Napoleon Astound-Built In NEFB96AB - Trim-less Installation - 1

natural_image Technical line drawing of a rectangular electronic device with a downward arrow indicating compression or disassembly (no text or symbols present)

Napoleon Astound-Built In NEFB96AB - Trim-less Installation - 2

natural_image Technical line drawing of an internal storage unit with two views showing internal components and directional arrows (no text or symbols)

2" Trim Installation

  1. For the 2" trim installation place the bottom cover over the glass hinge location which will be held in place by magnets.
  2. Install the 4 trim screws.
  3. Hang the trim on the pins.

Napoleon Astound-Built In NEFB96AB - 2" Trim Installation - 1

natural_image Technical line drawing of a rectangular electronic device with ventilation slots and a close-up inset showing internal components (no text or symbols)

Napoleon Astound-Built In NEFB96AB - 2" Trim Installation - 2

text_image 1/4" 3/8"

note:

There are 2 holes on the side panels for the adjustable Trim Pins spaced at 3/8" apart and there are notches on the trim that are spaced 14 " apart. This is to accommodate a varying material thickness of 1/8" increments. Inside holes allow for material thickness of 1/8" 1-1/8" and the outside holes allow for a finishing material thickness of 12 " to 1-1/2".

Napoleon Astound-Built In NEFB96AB - note: - 1

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

Napoleon Astound-Built In NEFB96AB - WARNING - 1

flowchart
graph TD
    A["Heater/Chauffage"] --> B["Heat-L1/Chaleur1-L1"]
    A --> C["Heat-L2/Chaleur1-L2"]
    A --> D["Heat2-L1/Chaleur2-L1"]
    A --> E["Heat2-L2 Chaleur2-L2"]
    A --> F["Fan H Fan-L0 N Fan/Ventilateur"]
    A --> G["Main PCB Board Carte PCB principale"]
    G --> H["DC 12V"]
    G --> I["Control Panel Panneau de contrôle"]
    G --> J["Wall Mounted Controller Contrôleur mural"]
    G --> K["Terminal Board Planche à barnes"]
    G --> L["Adapter Adaptateur"]
    G --> M["Controller Panel Panneau de contrôle"]
    G --> N["Wall Mounted Controller Contrôleur mural"]
    G --> O["Epip"]
    G --> P["Drain LED"]
    G --> Q["Enter LED"]
    G --> R["Top LED"]
    G --> S["Stopped Motor Recepteur IR"]
    G --> T["IR Receiver Recepteur IR"]
    G --> U["M Stepped Motor Moteur pas à pas"]
    V["N L1 L2 G"] --> W["Line 1"]
    X["N L2 G"] --> Y["Line 2"]
    Z["N L2 G"] --> AA["Line 3"]
    AB["L1 L2 G"] --> AC["Line 4"]

Once the appliance has been electrically connected to a grounded circuit and the breaker is on, it is ready to operate.

attention:

Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the appliance will lose its memory function and will reset to factory mode when the power returns.

6.1 operating control panel

The control panel is located on the top right-hand corner of the appliance.

Napoleon Astound-Built In NEFB96AB - operating control panel - 1

text_image User interface toolbar with Wi-Fi, battery, thermometer, flame icons, and power button
PowerNapoleon Astound-Built In NEFB96AB - operating control panel - 2Turn the appliance on/off.
TemperatureNapoleon Astound-Built In NEFB96AB - operating control panel - 3Control the temperature of the appliance with 11 settings.Settings:18°C [64°F], 19°C [66°F], 20°C [68°F], 21°C [70°F], 22°C [72°F], 23°C [74°F], 24°C [76°F], 25°C [78°F], 26°C [80°F], 27°C [82°F] and OFF.Note:Press and hold the button for 3s to switch between °C and °F
HeaterNapoleon Astound-Built In NEFB96AB - operating control panel - 4Turns the heater and blower on/off.Settings:H-0: Heater and blower offFAN: Heater is off and blower is onH-1: Heater and blower onNote:Heater control function can be enabled/disabled by holding the button for 3s. When the heater function is disabled, “LOC” will be displayed.
FlameNapoleon Astound-Built In NEFB96AB - operating control panel - 5Turn the flame effect on/off.Settings:F-1: Both orange and yellow flame on, 100% brightnessF-0: Both orange and yellow flame offNote:Press and hold the button 8s for wifi setup.
ECO Mode IndicatorNapoleon Astound-Built In NEFB96AB - operating control panel - 6Indicates the appliance is working under ECO mode.
Boost Mode IndicatorNapoleon Astound-Built In NEFB96AB - operating control panel - 7Indicate the appliance is working under Boost mode.
Wifi IndicatorNapoleon Astound-Built In NEFB96AB - operating control panel - 8Indicates the appliance is connected to the wireless network.

6.2 operating remote control

Napoleon Astound-Built In NEFB96AB - operating remote control - 1

text_image 08:02 H-0

Features:

Power / standby

Heater setting: H-0, FAN, H-1

ECO mode

Boost mode

Temperature setting

Flame color setting: orange / yellow

Flame speed setting

Ember bed color setting

Ember bed brightness setting

Top light setting

Special features:

7/24 timer programming

open window alert

Infrared Remote - Point remote here.
Napoleon Astound-Built In NEFB96AB - Special features: - 1

natural_image Pure diagram of a rectangular frame with a circular hole and a red arrow pointing downward (no text or symbols)
Power/StandbyNapoleon Astound-Built In NEFB96AB - Special features: - 2Turn the appliance on/off.
HeaterNapoleon Astound-Built In NEFB96AB - Special features: - 3Turns the heater and blower on/off.Settings:H-0: Heater and blower offFAN: Heater is off and blower is onH-1: Heater and blower onNote:Heater control function can be enabled/disabled by holding the button for 3s. When the heater function is disabled, “LOC” will be displayed.
7/24 Timer Press the button to set the current day and time.Napoleon Astound-Built In NEFB96AB - Special features: - 4When “MON” starts flashing, use ^ to select current day.Press OK to complete setting.When the hour digits start flashing, use ^ to select the current hour.Press OK to complete the setting.When the minute digits start flashing, use ^ to select the current minute.Press OK to complete the setting.Hold the button to set the weekly schedule.Press and hold the for 3s. ON logo will appear on screen.When “MON” starts to flash, use ^ to select the desired day.Press OK to complete setting.When “--:-” starts flashing, use ^ to select the time. Press OK to confirm.Every time when the is pressed, 30 minutes will be added or reduced.Press any time to clear digits. Leave hour and minute in “--;-” to not set up the schedule.When “18C” starts flashing, use ^ to select desired temperature to on heater (thermostat function on). Press OK to complete the setting.After finishing step 4, OFF logo will appear on screen. Repeat steps 2 and 3 to set the day and time for off schedule.Repeat steps 1 to 5 to set the time ON/OFF schedule every day.
ECONapoleon Astound-Built In NEFB96AB - Special features: - 5Hold the button for 3s to turn on/off heater with half heat output (ECO mode).Note:When running in ECO mode, ECO indicator will light up on the control panel.
BoostNapoleon Astound-Built In NEFB96AB - Special features: - 6Hold the button for 3s to turn on/off Boost mode for 30 mins.Note: When running in Boost mode, BST indicator will light up on the control panel.
Thermostat ControlNapoleon Astound-Built In NEFB96AB - Special features: - 7Control the temperature of the appliance. Use to change settings.Settings:18°C [64°F], 19°C [66°F], 20°C [68°F], 21°C [70°F], 22°C [72°F], 23°C [74°F], 24°C [76°F], 25°C [78°F], 26°C [80°F], 27°C [82°F] and OFF.Note: Press and hold the button for 3s to switch between °C and °F.
FlameNapoleon Astound-Built In NEFB96AB - Special features: - 8Turn the flame effect on/off.Press the button, flame 1 icon on the LCD display will start to flash.Use the to change brightness.Press the button again, flame 2 icon on the LCD display will start to flash.Use the to change brightness.Press the button for a third time, both flame 1 and flame 2 icons on the LCD display will start to flash.
Icon 1: Orange flame.OF4 (100%)OF3 (75%)OF2 (50%)OF1 (25%)OF0 (0%)Icon 2: Yellow flame.YF4 (100%)YF3 (75%)YF2 (50%)YF1 (25%)YF0 (0%)Icon 1 + 2: Both flames.F-1 Both flame on (100%)F-0 Both flame off. (0%)
Flame SpeedNapoleon Astound-Built In NEFB96AB - Special features: - 9Control the flame speed.Press the button, flame speed icon will start to flash on LCD display.Use to change settings.Settings:S-3 (12 RPM)S-2 (10.5 RPM)S-1 (9 RPM)S-5 (15 RPM)S-4 (13.5 RPM)S-3 (12 RPM)
Ember Bed ColorNapoleon Astound-Built In NEFB96AB - Special features: - 10Control the ember bed color.Press the button, ember bed color icon will start to flash on the LCD display.Use to change settings.Settings:L01L02...L13L-C (Cycle)L01
Ember Bed BrightnessNapoleon Astound-Built In NEFB96AB - Special features: - 11Control ember bed brightness. Press the button, ember bed bright ness icon will start to flash on the LCD display. Use ^ to change settings. Settings: B-4 (100%) B-3 (60%) B-2 (40%) B-1 (10%) B-0 B-F (Fade in and fade out) B-4
Top LightNapoleon Astound-Built In NEFB96AB - Special features: - 12Control the top light. Press the button, top LED icon will start to flash on the LCD display. Use ^ to change settings. Settings: D01 D02 ... D13 D-C (Cycle) D00 D01

6.3 operating wall-mount control

Napoleon Astound-Built In NEFB96AB - operating wall-mount control - 1

text_image M NAPOLEON
PowerNapoleon Astound-Built In NEFB96AB - operating wall-mount control - 2Turn the appliance on/off.
Flame On/OffNapoleon Astound-Built In NEFB96AB - operating wall-mount control - 3Turns the flame on/off.Settings:F-1: Flame on at 100% brightness for both orange and yellow flame (default setting)F-0: Flame off
Mode SelectionNapoleon Astound-Built In NEFB96AB - operating wall-mount control - 4Switches between running modes.Default setting: H-0Settings:H-0: Heater and blower offFAN: Heater is off and blower is onH-1: Heater and blower onECO: Heater running in economic modeBST: Heater in enhance mode, blower running at high speedNote: Heater control function can be enabled/disabled by holding the button for 3s. When the heater function is disabled, “LOC” will be displayed.
Thermostat ControlNapoleon Astound-Built In NEFB96AB - operating wall-mount control - 5Press this button to activate the thermostat. Continue pressing the same button to increase the temperature setting. Each press will increment the temperature by 1°C (2°F), starting from the default setting of 18°C (64°F).To turn off temperature mode:Repeatedly press the button until no temperature value is displayed, indicating “OFF.” The temperature setting will reset to the default value of 18°C (64°F).Default setting: 18°CSettings:18°C [64°F], 19°C [66°F], 20°C [68°F], 21°C [70°F], 22°C [72°F], 23°C [74°F], 24°C [76°F], 25°C [78°F], 26°C [80°F], 27°C [82°F] and OFF.Note: Press and hold the button for 5s to switch between °C and °F.

napoleon connectivity 7.0 napoleon connectivity

NAPOLEON HOME APP

Napoleon Astound-Built In NEFB96AB - NAPOLEON HOME APP - 1

HOW DOES IT WORK?

Access your appliance remotely by downloading the Napoleon Home App from your app store.

In order to access the app, you will be required to create an account by following the instructions listed within the app (see below for details).

By pairing your appliance to the Napoleon Home App via WiFi, you gain control to all modes and functions of the appliance.

All notifications and alarms are sent through the app to keep you connected with ease

Napoleon Astound-Built In NEFB96AB - HOW DOES IT WORK? - 1
Scan this QR code for direct access to the Napoleon Home App website.

LET'S GET STARTED

DOWNLOAD
Napoleon Astound-Built In NEFB96AB - LET'S GET STARTED - 1

text_image NAPOLEON Google Play App Store

Download the Napoleon Home App from your app store (Google Play or Apple App Store).
Note: This requires Android 7.0 or iOS 13.0.

REGISTER
Napoleon Astound-Built In NEFB96AB - LET'S GET STARTED - 2

text_image MAPCLOSTIN Welcome log-10 - 2000 - 2000 - 2000 - 2000 Login Registration

Register an account with the Napoleon Home App OR sign-in using your Facebook, Google, or Apple account information.

CREATE
Napoleon Astound-Built In NEFB96AB - LET'S GET STARTED - 3

text_image Register Name: name Label: name Color: Password: C:\private\password\ Locality: Be telling an "Register" you want that you can be able to get your password to have your password. You should not request to register by Register or any registration to include it in the Privacy Policy. Register

Enter user information and create a password for the account. Select the country in which the appliance is located.

ALMOST THERE
Napoleon Astound-Built In NEFB96AB - LET'S GET STARTED - 4

text_image RAPSLEYON About there! A personal and professional in accordance Several contributions listed

The information entered in Step 3 will be registered to the Napoleon Home App and a confirmation will be sent to the email provided.

CONFIRM
Napoleon Astound-Built In NEFB96AB - LET'S GET STARTED - 5

text_image NAPOLEON Welcome! Thank you for opening your destination via http? Confirm your account by clicking on the bill follow up your rights claim. Make your website, log info.

Open email inbox and select the confirmation link

RE-CONFIRM
Napoleon Astound-Built In NEFB96AB - LET'S GET STARTED - 6
Note: The confirmation link must be opened on the device that the Napoleon Home App is installed on.
If no email is found, click "Re-Send Confirmation Link" and check junl-tolder.

7.1 connecting to app

  1. Ensure the appliance is plugged in and turned on (Fig. 1).
  2. Press and hold the FLAME Light Control button on the appliance control panel for 10 seconds (Fig. 2).

note:

The appliance will flash the green ember bed colour.

Napoleon Astound-Built In NEFB96AB - connecting to app - 1

natural_image Exterior view of a modern office building (no signage)

Napoleon Astound-Built In NEFB96AB - connecting to app - 2

natural_image User interface toolbar with flame icons and control buttons (no readable text or symbols)

Fig. 1 Fig. 2

  1. Select "Add Device" and accept permissions (Fig. 3 & 4).

Napoleon Astound-Built In NEFB96AB - connecting to app - 3

text_image Devices NAPOLEON No devices added + Add a Device

Napoleon Astound-Built In NEFB96AB - connecting to app - 4

text_image Devices Before you begin, ensure that: 1. You have enabled bluetooth on your mobile device 2. You are connected to a 2.4 GHz Wi-Fi network 3. You have enabled Connection Mode on your Napoleon device. If you cannot locate the Connection Mode button, please consult the Help page. Begin

Fig. 3 Fig. 4

EN

napoleon connectivity

  1. Search for devices and select the device from the list (Fig. 5 & 6).

Napoleon Astound-Built In NEFB96AB - napoleon connectivity - 1

text_image Select your device Scanning for devices Select your device Astound-40fa Next

Fig. 5 Fig. 6

  1. Select desired wifi and connect by entering the wifi password of your home (Fig. 7 & 8).
  2. Once the appliance has been connected to the access point, it can be given a nickname in order to be more recognizable (Fig. 9).

Napoleon Astound-Built In NEFB96AB - napoleon connectivity - 2

text_image 12:52 Connect to Wi-Fi Searching for networks

Napoleon Astound-Built In NEFB96AB - napoleon connectivity - 3

text_image Connect to Wi-Fi Napoleon Guest Next

Napoleon Astound-Built In NEFB96AB - napoleon connectivity - 4

text_image Devices WISLAB Astound-40fa
text_image Power Setting: Press to turn the appliance On and Off. Your Astound fireplace is currently powered off. The brightness settings are not accessible on this home page when the appliance is turned off. When the appliance is turned on, navigate to the

7.2.2 heat setting
Napoleon Astound-Built In NEFB96AB - napoleon connectivity - 5

text_image 9:41 < Astound Temperature 8% currently 18°C Heat Off Favorites Schedule Behind a conditioner Off Name Underload Lights

Napoleon Astound-Built In NEFB96AB - napoleon connectivity - 6

text_image ASTound Heat Off Heater is off Fan only Circulate air without heat On Heater is on and operates at full power. Eco Energy saving mode, heater operates at half power. Boost increase blower acceleration for 30 minutes. Thermostat Heat to a specific temperature

Heat Setting:

The heat setting can be selected through the heat tab on the appliance home page. The current ambient temperature is displayed on the temperature tab and updated to reflect the target temperature when thermostat mode is selected.

OffNo heat.
Fan OnlyTurns on only the fan to circulate air without heat.
OnHeater is on and operates at full power.
ECOEnergy saving mode, heater operates at half power.
BoostIncrease blower acceleration for 30 minutes with Heater operates at full power.
ThermostatAutomatically turns the heater ON and OFF to regulate the room temperature to the desired set temperature.

napoleon connectivity

7.2.3 ember bed setting

Napoleon Astound-Built In NEFB96AB - ember bed setting - 1

text_image 9:42 < Astound Ember bed * BRIGHTNESS Pulse brightness 1 2 3 4 5 Flame Smber bed Light

Napoleon Astound-Built In NEFB96AB - ember bed setting - 2

text_image 9x42 Ember bed * BRIGHTNESS Pulse brightness 75% COLOR Autocycle colors Flame Extra heat light

Ember Bed Setting:

Select the preferred ember bed colours and brightness settings from the list in the ember bed tab or toggle the autocycle or pulse brightness function on to cycle through all available colours.

7.2.4 flame setting

Napoleon Astound-Built In NEFB96AB - flame setting - 1

text_image 9:41 Astill ASTound Flame SPEED 1 2 3 4 5 COLOR Change Flame Extended Lights

Napoleon Astound-Built In NEFB96AB - flame setting - 2

text_image 9:45 < Astound Flame + SPEED 1 2 3 4 5 ○ COLOR Orange Off 1 2 3 4 Yellow Off 1 2 3 4 Flame Endode back Light

Flame Setting:

Control the display of the different flame colours by adjusting the slider for each flame colour. The flame speed can also be adjusted on this page.

7.2.5 accessory lights settings

Napoleon Astound-Built In NEFB96AB - accessory lights settings - 1

text_image 9:41 < Astound Temperature Heat Accessory Lights TOP LIGHT Off Name Stand Text Lights

Napoleon Astound-Built In NEFB96AB - accessory lights settings - 2

text_image Accessory Lights TOP LIGHT On COLOR Autocycle colors Planner Solder Back Lights

Accessory Lights Setting:

The weather display brightness can be controlled in the app either on the home page when the appliance is turned off or the lights bottom tab. The side light is also controlled from the lights tab. Bulb warmth selection and brightness can be modified in this section.

7.2.6 timer settings

Napoleon Astound-Built In NEFB96AB - timer settings - 1

text_image 9:41 < Astound Temperature It's currently 18°C Heat Off Favorites Select a Utilities Schedule Off Flame Enhearted Lights

Napoleon Astound-Built In NEFB96AB - timer settings - 2

text_image Schedule Scheduled heating Tap on any of the weekdays to customize your heat schedule. Monday 18 6:00 am-9:00 am Tuesday 18 6:00 am-9:00 am Wednesday 22 6:00 am-10:00 am Thursday 18 6:00 am-9:00 am Friday 18 6:00 am-9:00 am

Timer Settings:

The timer feature can be accessed on the main page. Select from the list of preset times to set a timer that will power off the appliance once the countdown is complete.

Operationenance

8.1 cleaning

Napoleon Astound-Built In NEFB96AB - cleaning - 1

WARNING

  • Always turn the heater off and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this appliance. Failure to do so could result in electric chock, fire, or personal injury.
  • Never immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal:

  • Buff using a soft cloth, slightly dampened with a citrus oil-based product.
  • Do not use brass polish or household cleaners as these products will damage the metal trim.

Glass:

  • Use a good quality cleaner sprayed onto the cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.
  • Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

Vents:

- Use a vacuum or duster to remove dust and dirt from the heater and vent areas.

Plastic:

  • Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
  • Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

Napoleon Astound-Built In NEFB96AB - Plastic: - 1

Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.

8.2 heater lock out switch

This fireplace has a switch that can be actioned to provide physical lockout means for the heater. This switch is located above the touch panel to provide additional measures to lock out the operation of the heater.

Napoleon Astound-Built In NEFB96AB - heater lock out switch - 1

natural_image Technical line drawing of a server rack cabinet with an inset close-up showing internal components (no text or symbols)

Napoleon Astound-Built In NEFB96AB - heater lock out switch - 2

WARNING

- Failure to position the parts in accordance with this manual or failure to use only parts specifically approved with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.

For warranty replacement parts, a photocopy of the original invoice will be required to honour the claim.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance
• Installation date of appliance
- Part number
• Description of part
- Finish

Parts, part numbers, and availability are subject to change without notice.

Parts identified as stocked will be delivered within 2 to 5 business days for most delivery destinations.

Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.

Parts identified as 'SO' are special order and can take up to 90 days for delivery.

9.0.1 optional accessories

Description NEFB50AB NEFB62AB NEFB74AB NEFB96AB
Wall-Mount Controller AssemblyW190-0255
Black Crystal Kit(3) G497-0004(2) G497-0006(2) G497-0004(1) G497-0005(2) G497-0007(3) G497-0005(3) G497-0006(5) G497-0004(3) G497-0007
Birch Log Kit BLKS BLKM BLKL BLKXL
Mineral Rock Kit MRKS MRKM MRKLMRKXL
Glass BeadsMKBK - BlackMKBC - ClearMKBB - BlueMKBT - TopazMKBA - Amber(x3) MKBK - BlackMKBC - ClearMKBB - BlueMKBT - TopazMKBA - Amber(x5) MKBK - BlackMKBC - ClearMKBB - BlueMKBT - TopazMKBA - Amber(x6) MKBK - BlackMKBC - ClearMKBB - BlueMKBT - TopazMKBA - Amber(x8) MKBK - BlackMKBC - ClearMKBB - BlueMKBT - TopazMKBA - Amber

note:

Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to vacuum away any broken glass from inside the appliance before operation.

Napoleon Astound-Built In NEFB96AB - note: - 1

flowchart
graph TD
    A["1"] --> B["2"]
    B --> C["3"]
    C --> D["4"]
    D --> E["5"]
    E --> F["6"]
    F --> G["7"]
    G --> H["8"]
    H --> I["9"]
    I --> J["10"]
    J --> K["11"]
    K --> L["12"]
    L --> M["13"]
    M --> N["14"]
    N --> O["15"]
    O --> P["16"]
    P --> Q["17"]
    Q --> R["18"]

Items may not appear exactly as illustrated.

REF. #Description
NEFB50AB NEFB362AB NEFB74AB NEFB96AB
1Front Glass Assembly W300-0424-SER W300-0425-SER W300-0426-SER W300-0427-SER
2Air Struts Kit W370-0295-SER W370-0296-SER
3Tempered Glass W300-0429 W300-0430 W300-0431 W300-0432
4Flame Projection Plastic Panel W565-0535 W565-0536 W565-0537 W565-0538
5Trimless KitW370-0298 W370-0299 W370-0300 W370-0301
6Flame LED LightW405-0106 W405-0106 W405-0106 W405-0106
76 LED Ember Bed StripW405-0047 (2)-W405-0047 (2)W405-0047
8 LED Ember Bed StripW405-0048W405-0048 (3)W405-0048 (2)W405-0048 (4)
86 LED Top Light StripW405-0047W405-0047 (3)-
8 LED Top Light StripW405-0048-W405-0048 (3)W405-0048 (4)
9Reflector SpindleW010-6208 W010-6209 W010-6210 W010-6211
10Rotisserie MotorW435-0132
11Blower And Heater AssemblyW010-6206
12Remote ControlW190-0252
13Main Circuit BoardW190-0253
14Control PanelW190-0254
15ThermostatW690-0029
16LogsetGL-716GL-717GL-718GL-719
171pc TrimW715-1314 W715-1315 W715-1316 W715-1317
18Suction DiscW220-0001

(#) Number in brackets indicates total number of parts in the fireplace. Order quantity is based on actual Service requirements.

Table continued on next page.

REF. #Description
NEFB50AB NEFB62AB NEFB74AB NEFB96AB
19*Power Supply W707-0030
20*Wifi Pcb Module W010-6212
21*Media Kits W370-0304 W370-0305 W370-0306 W370-0307
22*Hardware Kit W370-0302
23*Adjustable Pin W485-0077
24*Left Glass Bracket Slide G080-0202-BK1TX
25*Right Glass Bracket Slide G080-0203-BK1TX
26*Remote Receiver G190-0019
27*Glass Securing Bracket G080-0200-BK1FL
28*Slide SwitchG660-0009
29*Media TrayG565-0048G565-0049G565-0050G565-0051
30*Wire HarnessG750-0082G750-0091G750-0092G750-0084
31*Left Inside Reflective PanelG200-0037-BK1GL
32*Right Inside Reflective PanelG200-0038-BK1GL
33*Junction Box CoverplateG200-0050-BK1FL
34*Terminal BlockG670-0002
35*Kit, Plastic Screws And PostsW370-10003036
36*Kit, #10-24 12.7mm Thumb ScrewsW370-10003037
37*Kit, #10-24 6.5mm Machine ScrewsW370-10003038

* Part not illustrated.

Napoleon Astound-Built In NEFB96AB - note: - 2

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

symptom problem solution
Appliance will not come on when power button/ switch is put into the “on” position.Appliance is not plugged into an electrical outlet.Check plug, and plug in the appliance if necessary.
Hard wire connections are not correct.See “hard-wiring installation” section.
Appliance has overheated and safety thermal switch has tripped.Unlug power or turn off the circuit breaker, allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on.
Main PCB board issue. Inspect the circuit board and replace, if necessary.
Appliance turns off and will not turn on.House circuit breaker has tripped.Reset house circuit breaker.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated and safety thermal switch has tripped.Unplug power or turn off the circuit breaker, allow appliance to cool for 15 minutes to reset the thermal switch, then plug in the appliance or turn the breaker on.
Appliance has returned to default settings.Power failure. Re-program appliance to original settings (not applicable with all appliances).
Remote control does not work.Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
No warm air coming out of the appliance.Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher than appliance setting (if set to room temperature).Reset temperature setting.
Appliance has overheated and safety thermal switch has tripped.Unplug power or turn off the circuit breaker. Allow for appliance to cool for 15 minutes.
Hard wire connections are not correct.See “hard-wiring installation” section.
Heater issue. Inspect the blower and heater and replace, if necessary.
Heater shuts off automatically.Room is too warm. The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn on automatically if the room temperature drops below the pre-set temperature.
Dim or no flame. Flame brightness not selected. See “operation” section.
Flame does not move.Motor is stalled/malfunctioning.Cycle on/off. If problem persists, consult dealer.

symptom problem solution

Ember bed is not glowing or dimming.Brightness not selected. See “operation” section
Ember LED issue. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
LED flashing “OH”.Appliance has overheated and safety thermal switch has tripped.Unplug power or turn off the circuit breaker. Allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on. If problem persists, consults your dealer.
LED flashing “E-1”.Error code for temperature sensorConsult local service dealer.
Inspect / replace temperature sensor.
LED flashing “E-2”.Error code for blowerConsult local service dealer.
Inspect wire harness / replace blower and heater assembly.
LED flashing “E-3”.Error code for heaterConsult local service dealer.
Inspect wire harness / replace blower and heater assembly.
LED flashing “WIN”.Open Window Notification The fireplace has detected that the room temperature has dropped significantly while the heater is on, indicating that a door or window in the room is open and the fireplace is no longer heating effectively and has turned off the heater to conserve electricity.

Napoleon electric appliances are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management System.

Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.

Napoleon Electric Appliance Premium Warranty

Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first 2 years of premium warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.*

Light bulbs and fuses are NOT covered by the warranty.

In the first year only, any labour related to warranty repair is covered.

* Construction of models vary. Warranty applies only to components included with your specific appliance.

Conditions and Limitations

Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.

Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations:

Warranty coverage begins on the date of original installation.

This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.

Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.

This premium warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty.

This premium warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.

In the first 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions.

After the first year, Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Premium Warranty, Napoleon responsibility under this warranty is defined as above, and it shall not in any event extend to any incidental, consequential, or indirect damages.

This warranty defines the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded.

Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.

Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.

Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.

All parts replaced under the Premium Warranty Policy are subject to a single claim.

All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.

The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect.

Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any

merchandise shipped without authorization will be refused and returned to sender.

Shipping costs are not covered under this warranty.

Additional service fees may apply if you are seeking warranty service from a dealer.

All specifications and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered trademark of Wolf Steel Ltd.

NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS

Napoleon Astound-Built In NEFB96AB - NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS - 1

natural_image Interior view of a modern living room featuring a dark fire extinguisher on a white wall, with bookshelves in the background (no visible text or symbols)

Napoleon Astound-Built In NEFB96AB - NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS - 2

natural_image Exterior view of a modern electric grill with a large dish, situated in front of residential houses (no signage or text visible)

Napoleon Astound-Built In NEFB96AB - NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS - 3

natural_image Interior view of a modern kitchen with a washing machine and tiled flooring (no visible text or symbols)

Napoleon Astound-Built In NEFB96AB - NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS - 4

24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8

214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8

103 Miller Drive, Crittenden, Kentucky, USA 41030

De Riemsdijk 22, 4004 LC Tiel, The Netherlands

Phone: 1-866-820-8686

napoleon.com

FRANÇAIS

Napoleon Astound-Built In NEFB96AB - NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS - 5

text_image NAPOLEON

MANUEL D'INSTALLATION ET D'OPÉRATION

Série Astound-Built In ^MD

(NEFB50AB Ilustré)

Napoleon Astound-Built In NEFB96AB - MANUEL D'INSTALLATION ET D'OPÉRATION - 1

natural_image Line drawing of a rectangular industrial enclosure or enclosure with ventilation grilles and mounting holes (no text or symbols)

CONSIGNES DE SÉCURITÉ

Napoleon Astound-Built In NEFB96AB - MANUEL D'INSTALLATION ET D'OPÉRATION - 2

AVERTISSEMENT

RISQUE D'INCENDIE OU D'EXPLOSION

9.1 NEFB50/62/74/96AB 73

text_image Technical diagram showing five different types of screw and bracket components with labels like 'D' and 'ECBA'
natural_image Line drawing of a minimalist room setup with a framed picture on a shelf and a curved wall (no text or symbols)
natural_image Technical line drawing of a rectangular electronic enclosure with mounting holes and ventilation grilles, showing internal structure and directional arrows (no text or symbols)

Fig. 1

Napoleon Astound-Built In NEFB96AB - RISQUE D'INCENDIE OU D'EXPLOSION - 1

natural_image Technical line drawing of an industrial control unit with internal components and a magnified inset showing internal structure (no text or symbols)

Fig. 2

text_image Junction Box Cover Plate Strain Relief Inside Appliance Outside Appliance

Fig. 5

text_image 120V FIREPLACE JUNCTION JUNCTION DE L'APPAREIL WHITE/BLANC (N) BLACK/NOIR (L1) RED/ROUGE (L2) GREEN/VERT (G) WHITE/BLANC (N) BLACK/NOIR (L1) GREEN/VERT (G) POWER SUPPLY SOURCE D'ALIMENTATION
text_image Max. 1/2" (12mm) Max. 1/2" (12mm) Cased outflow

Fig. 6

natural_image Technical line drawing of a rectangular enclosure with mounting feet and a small inset showing a labeled component (no text or symbols present)

50

Napoleon Astound-Built In NEFB96AB - RISQUE D'INCENDIE OU D'EXPLOSION - 2

text_image 4 7 3 5 6 1

62

Napoleon Astound-Built In NEFB96AB - RISQUE D'INCENDIE OU D'EXPLOSION - 3

text_image 2 5 4 6 3 7 1

74

Napoleon Astound-Built In NEFB96AB - RISQUE D'INCENDIE OU D'EXPLOSION - 4

text_image ③ ⑦ ② ⑤ ④ ⑥ ③ ⑤ ①

96

Napoleon Astound-Built In NEFB96AB - RISQUE D'INCENDIE OU D'EXPLOSION - 5

text_image ② ⑥ ③ ⑦ ② ⑤ ④ ⑥ ③ ⑤ ①

Fig. 7

finitions

FR

natural_image Technical line drawing of a rectangular enclosure with mounting flanges and internal panels, showing directional arrows indicating movement (no text or symbols)

Napoleon Astound-Built In NEFB96AB - finitions - 1

natural_image Diagram of a door with directional arrows indicating movement or force, showing internal components and movement direction (no text or symbols)
text_image Diagram of a server rack unit with labeled components and directional arrows indicating flow or movement.

Napoleon Astound-Built In NEFB96AB - finitions - 2

natural_image Technical line drawing of a rectangular electronic device with a black arrow pointing upward on the screen (no text or symbols present)
natural_image Technical line drawings of a server rack cabinet with mounting holes and internal components, showing structural changes (no text or symbols)

finitions

FR

natural_image Mechanical assembly diagram showing a lever pressing a circular component onto a metal rail (no text or symbols)

Napoleon Astound-Built In NEFB96AB - finitions - 1

natural_image Diagram of an open electrical enclosure with a curved arrow indicating rotation or movement (no text or symbols present)
natural_image Technical line drawing of a mechanical device with a tool and gear assembly (no text or symbols)

Napoleon Astound-Built In NEFB96AB - finitions - 2

natural_image Technical line drawing of a rectangular electronic device with two circular components attached to its side (no text or symbols)

4.5 installation des garnitures

Installation sans garniture

natural_image Technical line drawing of a rectangular electronic device with a downward arrow indicating compression or disassembly (no text or symbols present)

Napoleon Astound-Built In NEFB96AB - installation des garnitures - 1

natural_image Technical line drawing of a server rack cabinet with two views showing internal components and directional arrows (no text or symbols)
natural_image Technical line drawing of a rectangular electronic device with internal components and a magnified inset showing a detail (no text or symbols)

Napoleon Astound-Built In NEFB96AB - installation des garnitures - 2

text_image 1/4" 3/8"

note:

text_image User interface toolbar with icons for Wi-Fi, battery, thermometer, steam/wavy lines, flame, and power button
text_image Login Password Link status Email Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Login Member at the start of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the start of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login. Member at the end of a login or login.
text_image MAPSOLUTION Almost there! A small number of events Be a bit of time.
text_image NAPOLEON Welcome! Thank you for registering your Registration Status (Yes) Confirm your account by hearing on the link Session on your website links Take your attention, help, etc.
natural_image Exterior view of a modern office building (no signage)

Napoleon Astound-Built In NEFB96AB - note: - 1

natural_image User interface toolbar with icons for Wi-Fi, sound, and music (no text or symbols)

Fig. 1 Fig. 2

text_image Devices NAPOLEON No devices added + Add a Device

Napoleon Astound-Built In NEFB96AB - note: - 2

text_image Devices Before you begin, ensure that: 1. You have enabled bluetooth on your mobile device 2. You are connected to a 2.4 GHz Wi-Fi network 3. You have enabled Connection Mode on your Napoleon device. If you cannot locate the Connection Mode button, please consult the Help page. Begin

Fig. 3 Fig. 4

connexions napoléon

FR

text_image Select your device Scanning for devices Select your device Astound-40fa Next

Fig. 5 Fig. 6

text_image 12:52 Connect to Wi-Fi Searching for networks

Napoleon Astound-Built In NEFB96AB - connexions napoléon - 1

text_image Connect to Wi-Fi Napoleon Guest Next

Napoleon Astound-Built In NEFB96AB - connexions napoléon - 2

text_image Devices HISLAB Astound-40fa
text_image 9:41 < Astound AST Temperature It's currently 18°C Heat Favorites Schedule Options Outer bed Lights Heat Off Heater is off Fan only Circulate air without heat On Heater is on and operates at full power. Eco Energy saving mode, heater operates at half power. Boost increase blower acceleration for 30 minutes. Thermostat Heat to a specific temperature
text_image 9:42 Ember bed * BRIGHTNESS Pulse brightness 75% COLOR Autocycle colors Flame Cleaner feed Cyan
text_image 9:41 < Astound Temperature Heat Accessory Lights TOP LIGHT Off Flame Stand Load Lights

Napoleon Astound-Built In NEFB96AB - connexions napoléon - 3

text_image Accessory Lights TOP LIGHT On COLOR Autocycle colors Fluor Dollar load Light
text_image 9:41 < Astound Temperature It's currently 18°C Heat Off Favorites Select a Weather Schedule Off Flame Enhearted Lights

Napoleon Astound-Built In NEFB96AB - connexions napoléon - 4

text_image Schedule Scheduled heating Tap on any of the weekdays to customize your heat schedule. Monday 18 6:00 am-9:00 am Tuesday 18 6:00 am-9:00 am Wednesday 22 6:00 am-10:00 am Thursday 18 6:00 am-9:00 am Friday 18 6:00 am-9:00 am

Réglages de la minuterie:

natural_image Technical line drawing of a server rack unit with an inset close-up showing internal components (no text or symbols)

9.1 NEFB50/62/74/96AB

note:

24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8

214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8

103 Miller Drive, Crittenden, Kentucky, USA 41030

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Product information

Brand : Napoleon

Model : Astound-Built In NEFB96AB

Category : Fireplace