CLEARion Elite NEFBD50HE - Fireplace Napoleon - Free user manual and instructions

USER MANUAL CLEARion Elite NEFBD50HE Napoleon

(NEFBD50HE Illustrated)

Technical line drawing of a rectangular enclosure with internal components and mounting brackets (no text or symbols)

To register your appliance, scan here.

QR code with a red flame icon in the center, likely linking to a digital resource or website.

SAFETY INFORMATION

WARNING

FIRE OR EXPLOSION HAZARD

If the information in these instructions are not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

- Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other appliance.

INSTALLER:

Leave this manual with the appliance

CONSUMER:

Retain this manual for future reference

This appliance has a remote that requires button batteries that are hazardous to young children.

FOR INDOOR USE ONLY

CERTIFIED TOCTREFEANADHENANDIAMERIGMERCATIONALNSITANDARDS:

CSA C22.2 NO. 46 / UL 2021

APPLY SERIAL NUMBER LABEL FROM CARTON Serial No. XXXXXXX000000 MODEL NO.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone [phone] • www.napoleon.com • [e-mail]

WARNING

- If equipped with a heater, this appliance can be hot when operated and can cause severe burns if contacted.

- Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fire or injury.

- Do not install damaged, incomplete or substitute components.

- Do not burn wood or other materials in this appliance.

- All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or flammable liquids are present.

- Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

- It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualified service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and other flammable vapors and liquids.

- Under no circumstances should this appliance be modified.

- Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been under water.

- If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike or slam shut the appliance glass door.

- Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.

- Servicing should be done only while the appliance is disconnected from the power supply circuit.

- Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.

- Do not use outdoors.

- When installing this appliance in a room where water is present, the installation must comply with codes recognizing the increased hazard of electrical shock and electrocution.

note:

This appliance is NOT suitable for installation in a bathroom.

- Connect to properly grounded circuit.

- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

- It is normal for your electric appliance to produce noise, especially when installed in a quiet space such as a bedroom.

WARNING

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.
• These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or damage to decorations, a TV or other electronic components.

WARNING: This product can expose you to chemicals including lead and lead pounds, which are known to the State of California to cause cancer, and chemicals includ-BBP and DEHP, which are known to the State of California to cause birth defects or other productive harm. For more information, go to www.P65Warnings.ca.gov.

table of contents

1.0 general information 5

1.1 dimensions 5
1.2 product information 6
1.3 general instructions 6
1.4 parts list 6
1.5 unpacking appliance 7
1.6 rating plate information 7
1.7 label location 8
1.8 magnetic buttons 8

2.0 installation 9

2.1 locating the appliance 9
2.2 grounding the appliance 10
2.3 minimum clearance to combustibles 10
2.4 minimum mantel clearances 10
2.5 framing
2.6 installing the appliance

3.0 electrical information 14

3.1 NEFBD50HE wiring diagram
3.2 NEFBD60HE wiring diagram
3.3 hard-wiring installation
3.4 120V hard-wire connection
3.5 240V hard-wire connection

4.0 finishing

4.1 front trim removal / installation
4.2 front glass removal / installation
4.3 media installation

4.3.1 log set and topaz glass installation
4.3.2 acrylic crystal media installation

5.0 operating instructions 21

5.1 main power button
5.2 operating touch panel and remote control

6.0 maintenance

6.1 cleaning
6.2 remote battery installation

7.0 replacement parts

7.1 NEFBD50HE overview
7.2 NEFBD60HE overview

8.0 accessories

8.1 NEFBD50HE accessories
8.2 NEFBD60HE accessories

9.0 troubleshooting

10.0 warranty

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note:

The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves the right to change or modify any information within this manual at any time without notice. Changes, other than editorial, are denoted by a vertical line in the margin.

1.0 gemedel ihseignation

EN

1.1 dimensions

front view

A H G

right side view

E D F

top view

C B

	A B C	D E F G H
NEFBD50HE	18 3/8"(467mm)	47 9/16"(1208mm)	50"(1270mm)	17 5/8"(447mm)	9 1/16"(231mm)	8 1/8"(207mm)	43 5/8"(1108mm)	12 1/16"(306mm)
NEFBD60HE	20 7/16"(518mm)	57 1/2"(1461mm)	60"(1524mm)	19 5/8"(498mm)	9 3/16"(234)	8 3/16"(208)	53 1/2"(1359mm)	14"(356mm)

general information

1.2 product information

This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.

	NEFBD50HE	NEFBD60HE
Description	See-Thru Electric Appliance
Type	Electric Appliance
Voltage	120V AC / 240V AC
Watts	MAX 1500W / 3000W
Amps	Dedicated 15 AMP Grounded Circuit
Net Weight	101.4 lbs (46kg)	130 lbs (59kg)
Gross Weight	131.2 lbs (59.5kg)	176.4 lbs (80kg)

1.3 general instructions

• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the "operation" section of this manual for further information.
• Use with a CSA or UL certified surge protector.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured homes when installed according to these instructions.

As with most electronic devices, your new electric appliance has been designed to operate at temperatures between 5°C (41°F) and 35°C (95°F). During the colder winter months, allow the appliance to reach room temperature before turning it on.

1.4 parts list

A B C D E F G H I J

Ref.	Description	Quantity
		NEFBD50HE	MEFBD60HE
A	Metal Screws (Black) 4
B	Metal Screws (Black) 12
C	Mounting Bracket 2
D	Magnetic Buttons 8
E	Strain Relief 1
F	Remote Control	2
G	Acrylic Crystals	3.5 lbs (1.6kg)	4 lbs (2kg)
H	Tobaz Glass	3 lbs (1.4kg)	4 lbs (1.8kg)
I	Media Tray (Front) 1
J	Media Tray (Back) 1

1.5 unpacking appliance

WARNING

- Ensure to carefully remove the appliance from the box.

top view bottom Hardware Kit Media Tray Outer Box Manual Warranty Page

top view bottom view

Topaz Glass Acrylic Crystals

note:

The appliance comes with medium density fibreboard (MDF board) installed on the sides. See “installing the appliance” section for more details about removal.

1.6 rating plate information

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 ET UL 2021 ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION. SUITABLE FOR MOBILE HOME INSTALLATION. FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET UN STUDIO. APPROPRIÉ POUR INSTALLATION DANS UNE MAISON MOBILE. MASTER CONTRACT: 161746 □ NEFBD50HE MODEL CONTRACT-CADRE: 161746 □ CEFBD50HE VOLTAGE: 120/240 V FREQUENCY: 60Hz POWER: 1500W/3000W DATE CODE: XXXXX DESIGNED IN NORTH AMERICA BY WOLF STEEL LTD. MADE IN CHINA TENSION: 120/240 V FRÉQUENCE: 60Hz PUISSANCE: 1500W/3000W CODE DE DATE: DÉSIGNÉ AMÉRIQUE DU NORD PAR WOLF STEEL LTD. FABRIQUE EN CHINE WOLF STEEL LTD. 24 NAPOLEON ROAD, BARRIE, ON, L4M 0G8 CANADA SERIAL NUMBER/NO. DE SERIE: NEFBD50HE W385-2408

This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

note:

The rating plate must remain with the appliance at all times. It must not be removed.

general information

1.7 label location

Back side of trim Back side of appliance

Ref.	Part Number	Description
A*	W385-2235	Locker Label
B*	W385-2210	“Do Not Cover” Label
C*	W385-2017	“Hot Surface” Label
D**	W385-2163	Warning Label
E**	W385-2408	NEFBD50HE Rating Plate
	W385-2469	NEFBD60HE Rating Plate
F**	W385-2167	Caution Label
G	W385-4513	120V Hard-Wiring Label
H	W385-4514	240V Hard-Wiring Label
I***	W385-4515	NEFBD50HE Wiring Diagram
	W385-2477	NEFBD60HE Wiring Diagram

note:

Labels may not always appear exactly where they are illustrated.

* Labels located on front and back sides of glass.
** Label located behind trim on front and back sides of appliance.
*** Labels located on back side of trim.

1.8 magnetic buttons

Your appliance is equipped with magnetic buttons (see "parts list" and "replacement parts" sections for details). The buttons are optional and for decorative purposes only.

If using, place the magnetic buttons on the four corners of the appliance surround (Fig. 1-1). Avoid sliding as this can scratch the painted surface.

Magnetic Button

Fig. 1-1

WARNING

• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this or any other appliance.
  • This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.

This is a see-thru electric appliance installed into a wall. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.

note:

Follow all national and local electrical codes.

2.1 locating the appliance

WARNING

• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36" (91.4cm) from the front of the appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor barrier or exposed insulation. Localized overheating could occur and fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.).

To determine the front of the appliance, ensure the junction box is located on the left side of the appliance and the triangular covers are located on the other side of the firebox (see below).

For illustrative purposes only. Appliance may not appear exactly as illustrated. Junction Box Front View Some parts hidden for clarity. Triangular Cover

installation

2.2 grounding the appliance

WARNING

• This appliance is for use with 120 volts and 240 volts.
- A bonded/grounded power source is mandatory for this appliance.
- This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted.

2.3 minimum clearance to combustibles

Measurements are taken from the front trim
Bottom	0"
Sides	0"
Front / Back	36" (914mm)
Mantel	8" (203mm)

2.4 minimum mantel clearances

WARNING

- When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent discoloration.

8" (203mm) WALL MANTEL 8" (203mm) 2mm GAP

8" (203mm) WALL Finishing Material Thickness 1 1/2" (38mm) maximum. Trim Clearance 3/8" (10mm) minimum * Finishing materials

note:

* If finishing materials are installed on top of the already 8" (203mm) wall, a 3/8" (10mm) clearance must be maintained at the top of the trim in order to service the appliance.

2.5 framing

Technical line drawing of a two-panel wooden frame structure with labeled dimensions A and B (no text or symbols beyond labels)

finished wall A B C *

	NEFBD50HE NEFBD60HE
A	17 15/16" (456mm) 19	15/16 (506mm)
B	49" (1245mm) 59" (	497mm)
C	8" (203mm) max.
	4 1/2" (114mm) ** min

important:

* This measurement includes thickness of finishing materials.
** Deep trim accessory available for this thickness of wall (see "accessories" section).

2.6 installing the appliance

note:

It is recommended to have the walls of the appliance enclosure be finished (i.e. drywall) to avoid exposed insulation or vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is maintained.

Wall anchors are not required when screwing into the wall stud.

It is recommended to use a magnetic screwdriver bit during installation to prevent the screws from falling into the appliance.

A. Frame an opening (see "framing" section for details).
B. Make hardwire connections on the left of the intended front side.
C. Remove the front trims of the appliance (see "front trim removal / installation" section).
D. Remove the front glass from the appliance (see "front glass removal / installation" section).
E. Remove the 2 MDF support ends from the appliance by removing the screws. Discard both MDF boards. Use 4 new screws (supplied) on each side to cover MDF board screw holes (Fig. 2-1).

B x 8 Fig. 2-1

note:

Installation uses 2 mounting brackets in opposite corners. Looking at the stud from the centre of the opening, the brackets will extend out to the right (Fig. 2-2).

F. Mark the centre of the wall depth on the vertical stud and install the mounting brackets by aligning the edge of the bracket with the centre marking. Measure 6 1/8" (164mm) (NEFBD50HE) / 7 1/4" (184mm) (NEFBD60HE) from the bottom of the bracket to the bottom of the opening (Fig. 2-2).

Hard-wiring location 6 1/8" (164mm) (NEFBD50HE) 7 1/4" (184mm) (NEFBD60HE) FRONT A x 4 B x 4 Center of stud 6 1/8" (164mm) (NEFBD50HE) 7 1/4" (184mm) (NEFBD60HE) Fig. 2-2

G. Mark the holes for the mounting bracket. Ensure the marked holes are on opposite sides, as the brackets cannot be mounted on the same side (Fig. 2-3).

Diagram of a device inside a transparent enclosure, showing two rectangular components with dotted lines indicating alignment or measurement (no text or symbols)

H. Drill marked holes and secure the mounting brackets with screws (supplied).

I. Locate the appliance to the opening and position so that the hard wiring connections can be made (see "hardwiring" section).

J. Locate the appliance fully into the opening and position against the mounting brackets. Align the bracket screw hole with the slots in the side of the appliance and screw through the slots to secure the appliance into the mounting brackets. Repeat on opposite side (Fig. 2-4).

NOTE: Screws go into RIGHT side of appliance. Repeat on opposite side. B x 4 Fig. 2-4

K. Install media (see "media installation" section).

L. Reinstall front glass and front trim (see "front glass removal / installation" and "front trim removal / installation" sections).

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

Hard-Wiring Connection

It is necessary to hard-wire this appliance. A qualified electrician must wire the appliance directly to the household wiring. The wire and power supply breaker must rated for 120V minimum 15 amps. Use 14AWG/2 for 120V and 14AWG/3 for 240V. This appliance requires a Neutral connection for both 120V and 240V connections. 120V components are still used on the 240V setting.

This appliance must be electrically connected and grounded in accordance with local codes, if hard-wired. In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

120V Hard-Wiring 240V Hard-Wiring

3.4 120V hard-wire connection

A. Remove the cover plate by removing the 3 screws. Set screws aside.
B. Add a strain relief and feed the supply wires through the 7/8" (22mm) hole from the terminal block. Use minimum 14AWG/2.
C. Loosen the securing screws from the terminal block for the Green (G) wire. Insert Green (G) or bare copper wire from power supply to the designated (G) slots in the terminal block. Secure by tightening the screws on the (G) slots.
D. Loosen the securing screws from the terminal block for the White (N) wire. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by tightening the screws on the (N) slots.
E. Loosen the securing screws from the terminal block for the Black (L1) wire. Insert Black (L1) wire from power supply to the designated (L1) slots in the terminal block. Secure by tightening the screws on the (L1) slots.
F. Re-install cover plate.

Strain Relief Inside Appliance Outside Appliance

Black (L1) White (N) Red (L2) Green (G) Black (L1) White (N) 120V POWER SUPPLY Green (G)

note:

Leave enough wiring so that the appliance can be removed from the enclosure to access the hardwire connections.

If 120V connections are wired incorrectly, the appliance will not function.

electrical information

3.5 240V hard-wire connection

A. Remove the cover plate by removing the 3 screws. Set screws aside.
B. Add a strain relief and feed the supply wires through the 7/8" (22mm) hole from the terminal block. Use minimum 14AWG/3.
C. Loosen the securing screws from the terminal block for the Green (G) wire. Insert Green (G) or bare copper wire from power supply to the designated (G) slots in the terminal block. Secure by tightening the screws on the (G) slots.
D. Loosen the securing screws from the terminal block for the White (N) wire. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by tightening the screws on the (N) slots.
E. Loosen the securing screws from the terminal block for the Black (L1) wire. Insert Black (L1) wire from power supply to the designated (L1) slots in the terminal block. Secure by tightening the screws on the (L1) slots.
F. Loosen the securing screws from the terminal block for the Red (L2) wire. Insert Red (L2) wire from power supply to the designated (L2) slots in the terminal block. Secure by tightening the screws on the (L2) slots.

G. Re-install cover plate.

Strain Relief Inside Appliance Outside Appliance

Black (L1) White (N) Red (L2) Green (G) Black (L1) White (N) Red (L2) Green (G) 240V POWER SUPPLY

note:

Leave enough wiring so that the appliance can be removed from the enclosure to access the hardwire connections.

If 240V connections are wired incorrectly, the appliance will not function and will emit an audible warning (i.e. beep).

4.1 front trim removal / installation

WARNING

- Before the front trim or glass is removed or installed, unplug the appliance and wait until it is cool to the touch. - Trim can be heavy and fragile. Handle with care.

note:

Removal / installation steps are the same for both sides of appliance (i.e. front and back).

A. Remove the 2 screws holding the front trim in place (Fig. 4-1). Set screws aside.
B. Have 2 people lift the front trim off the hooks located inside the firebox (Fig. 4-2). Place front trim face down on a soft, non-abrasive surface.
C. Reverse these steps to install the front trim.

Repeat on

Repeat on opposite side.
Fig. 4-1

Some parts hidden for clarity. Repeat on

Repeat on opposite side.
Fig. 4-2

4.2 front glass removal / installation

A. Remove the 5 screws holding the front glass in place (Fig. 4-3).
B. Have 2 people lift the front glass up and out, pivoting it away from the side panels (Fig. 4-4). Place the front glass face down on a soft, non-abrasive surface.
C. Reverse these steps to install the front glass.

Repeat on opposite side. Fig. 4-3

Repeat on opposite side.

Fig. 4-4

finishing

4.3 media installation

There are 2 media options for this appliance: log set and acrylic crystals. The log set comes pre-installed with the appliance and has to be finished with topaz glass (see "log set and topaz glass installation" section). If desired, the log set and topaz glass can be switched out with acrylic crystals (see "acrylic crystal media installation" section).

4.3.1 log set and topaz glass installation

The log set comes pre-installed with the appliance and has to be finished with topaz glass. Carefully place the topaz glass between the log set (front and back sides) after framing the appliance and before installing the front glass.

note:

Do NOT cover triangular covers on the back side of the appliance (Fig. 4-5). Blocking the triangular covers with media will alter the flame appearance.

Triangular Cover Fig. 4-5

4.3.2 acrylic crystal media installation

note:

Ensure to vacuum up any topaz glass or acrylic crystals outside the media tray area before operation.

Do NOT cover triangular covers on the back side of the appliance. Blocking the triangular covers with media will alter the flame appearance.

A. Remove the topaz glass.
B. Remove the screws from the log set base/media tray. Keep the screw with the log set for future use (Fig. 4-6).
C. Remove the log set (Fig. 4-7).
D. Install the media tray, ensuring to NOT re-install the screws as they can cause the media tray to bow when heated (Fig. 4-8).
E. Carefully place the acrylic crystals into the media tray, creating an even layer from side to side.
F. Reverse these steps to re-install the log set with topaz glass.

For clarity, logs are not illustrated.

Fig. 4-6

Technical illustration of a multi-tiered industrial enclosure or rack system with visible structural elements (no text or symbols)

Fig. 4-7

Technical line drawing of a rectangular electronic enclosure with internal channels and a wavy base (no text or symbols)

Fig. 4-8

5.0 operating instructions

EN

WARNING

- While the appliance is operating, do not remove the trim. This will cause the remote control and touch panel to malfunction.

Once the appliance has been hard-wired to a dedicated 120V/240V power supply, it is ready to operate.

note:

Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the appliance will lose its memory function and will reset to factory mode when the power returns.

5.1 main power button

The main power button is located in the top right corner of the glass panel.

5.2 operating touch panel and remote control

Technical line drawing of a server rack with a highlighted internal component (no text or symbols)

Toolbar with icons representing weather, temperature, flame, and power functions

touch panel
For illustrative purposes only. Touch panel may not always appear as illustrated.

NAPOLEON

remote control

note:

When only theheatis on (i.e. no flames, no ember bed lights, etc.), the display window will be dim and show H1 or the chosen temperature.

When only thefanis on (i.e. no flames, no ember bed lights, etc.), the display window will be dim and show FAN.

After the heater is turned off, the blower will continue running for 10 seconds. This helps to remove heat from the appliance and bring down its temperature.

Power		Turns appliance on and off.
Privacy Glass Control		Controls the privacy glass.Settings:G-1 - Half transparent mode (default)G-2 - Full transparent modeG-0 - No transparent modePress and hold the button for 5 seconds to lock/unlock the privacy glass to G-0 status. When unlocked, the appliance will return to G-1 (default).
Orange Flame		Controls orange flame brightness.Settings:OF4 - Brightest flameOF3 - Bright flameOF2 - Dim flameOF1 - Dimmest flameOF0 - Flame off
Blue Flame		Controls blue flame brightness.Settings:BF4 - Brightest flameBF3 - Bright flameBF2 - Dim flameBF1 - Dimmest flameBF0 - Flame off
Ember Bed Brightness		Controls the brightness of the ember bed light.NOTE:If the ember bed colour is set to L16, the ember bed brightness setting cannot be changed.Settings:B-5 - Fade in and outB-4 - BrightestB-3 - BrightB-2 - DimB-1 - DimmestB-0 - Off

Continued on next page

Ember BedColour		Controls ember bed light settings.NOTE: Ember bed brightness must be between B-4 and B-1 to control ember bed colour.Settings:L01 - OrangeL02 - RedL03 - BlueL04 - YellowL05 - GreenL06 - PurpleL07 - Sky BlueL08 - Purple RedL09 - WhiteL10 - PinkL11 - Yellow GreenL12 - Ice BlueL13 - Orange RedL14 - Light GreenL15 - MagentaL16 - AutocycleL17 - Lock a colour during L16 cycle
Flame Speed		Controls flame speed.Settings:S-3, S-4, S-5, S-1, S-2
Heater		Turns the heater and blower on/off.Settings:H-0 - Heater and blower offFAN - Blower onH-1 - Heater on(750W each side @ 120V / 1500W each side @ 240V)LOC - Lock-out of heater and thermostatNOTE:Child safety feature. Heater can be locked or unlocked by holding the button for 5 seconds. Heater and blower functions are disabled when it is locked. The “LO” will be displayed.NOTE:Each side of the appliance has an independent heater control.
Timer		Sets the timer.Settings:30M, 1Hr, 2Hr, 3Hr, 4Hr, 5Hr, 6Hr, 7Hr, 8Hr.NOTE:The display will read “---” after completing the 9 timer settings.
TemperatureControl		Sets desired temperature.Settings:18°C (64°F), 19°C (66°F), 20°C (68°F), 21°C (70°F), 22°C (72°F), 23°C (74°F), 24°C (76°F), 25°C (78°F), 26°C (80°F), 27°C (82°F), and OFF.To switch between °C and °F or vice versa, hold the tempera-ture control button for 5 seconds.

6.0 maintenance

6.1 cleaning

WARNING

• Always turn the heater off and unplug the power cord from the outlet before cleaning, performing maintenance, or moving this appliance. Failure to do so could result in electric shock, fire, or personal injury.
• Never immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.

Metal:

• Buff using a soft cloth, slightly dampened with a citrus oil-based product.
• Do not use brass polish or household cleaners as these products will damage the metal trim.

Glass:

• Use a good quality cleaner sprayed onto the cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.
• Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

Vents:

- Use a vacuum or duster to remove dust and dirt from the heater and vent areas.

Plastic:

• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

6.2 remote battery installation

WARNING

• This remote control requires button batteries that are hazardous to young children.
• WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN!
• Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately seek urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured (i.e. that the screw or other mechanical fastener is tightened). Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risk associated with button batteries and how to keep their children safe.

note:

The remote control has a removable plastic tab to prolong the battery life while shipping. Remove the tab for the remote control to function.

1. To replace the existing battery remove the battery holder.
2. To remove the battery holder turn remote onto rear side and press the left side lever towards the center while pulling the battery holder out using the slot provided.
3. Replace existing battery, type CR 2025, with a new battery and reinstall the battery holder into the remote by sliding it into position, as shown.

Remote (Rear Side) Battery (CR 2025) Battery Holder

note:

The remote control must remain within 5 meters or 17 feet of the appliance to be effective. This range may be reduced when battery power is depleted. The remote control must be aimed at the bottom centre of the appliance for it to function most effectively.

Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.

WARNING

- Failure to position the parts in accordance with this manual or failure to use only parts specifically approved with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.

For warranty replacement parts, a photocopy of the original invoice will be required to honour the claim.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance
  • Installation date of appliance
• Part number
  • Description of part
• Finish

Parts, part numbers, and availability are subject to change without notice.

Parts identified as stocked will be delivered within 2 to 5 business days for most delivery destinations.

Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.

Parts identified as 'SO' are special order and can take up to 90 days for delivery.

7.1 NEFBD50HE overview

Exploded view diagram of a mechanical assembly with numbered components from 1 to 21

Items may not appear exactly as illustrated.

Ref. No.	Part No.	Qty.	Description	Stocked
1	W715-1227-SER	2	Front trim, black	Yes
2	W300-0313-SER	2	Front glass	Yes
3	W300-0314-SER	1	Privacy glass	Yes
4	W497-1608-SER	1	Front, media tray holder	Yes
5	W497-1609-SER	1	Back, media tray holder	Yes
6	W405-0085-SER	2	LED ember bed light strip	Yes
7	W405-0084-SER	16	Triangular cover	Yes
8	W135-0936-SER	1	Front, log set assembly	Yes
9	W135-0937-SER	1	Back, log set assembly	Yes
10	W010-4656-SER	2	Heater and blower assembly	Yes
11	W475-6144-SER	2	Touch-on control panel with receiver	Yes
12	W190-0180-SER	1	120V/240V wiring PCB board	Yes

* Parts not illustrated.
** These magnetic buttons are for decorative purposes only. They are meant to be placed in the corners of the appliance surround (see "magnetic buttons" section for details).

7.2 NEFBD60HE overview

Exploded view diagram of a mechanical assembly with numbered components for identification

Items may not appear exactly as illustrated.

Ref. No.	Part No.	Qty.	Description	Stocked
13	W190-0178-SER	1	Main PCB board	Yes
14	W190-0179-SER	1	Power driver for privacy glass	Yes
15	W435-0090-SER	1	Step motor	Yes
16	W405-0093-SER	1	LED light for flame	Yes
17	W690-0021	2	Thermostat	Yes
18	W190-0181-SER	2	Remote control	Yes
19	W497-1625-SER	2	Acrylic crystals	Yes
20	W300-0332-SER	1	Topaz glass	Yes
21	W370-0191-SER	1	Hardware kits & wall mount bracket	Yes
22	W190-0199-SER	1	Resistance board	Yes
23	W190-0200-SER	1	Power board 2	Yes
24 * **	W430-0023-SER	1	Magnetic butons (x8)	Yes
25 *	W527-0043-SER	1	Reflector drum	Yes

Ref. No.	Part No.	Qty.	Description	Stocked
1	W715-1256-SER	2	Front trim, black	Yes
2	W300-0330-SER	2	Front glass	Yes
3	W300-0331-SER	1	Privacy glass	Yes
4	W497-1623-SER	1	Front, media tray holder	Yes
5	W497-1624-SER	1	Back, media tray holder	Yes
6	W405-0091-SER	2	LED ember bed light strip	Yes
7	W405-0092-SER	20	Triangular cover	Yes
8	W135-0992-SER	1	Front, log set assembly	Yes
9	W135-0993-SER	1	Back, log set assembly	Yes
10	W010-4656-SER	2	Heater and blower assembly	Yes
11	W475-6144-SER	2	Touch-on control panel with receiver	Yes
12	W190-0180-SER	1	120V/240V wiring PCB board	Yes

* Parts not illustrated.
** These magnetic buttons are for decorative purposes only. They are meant to be placed in
the corners of the appliance surround (see "magnetic buttons" section for details).

8.1 NEFBD50HE accessories

Items may not appear exactly as illustrated.

Ref. No.	Part No.	Description	Stocked
1	NEFBD50HE-SS-TRIM	Stainless steel trim (x2)	Yes
2 *	NEFBD50HE-SS-DTRM	Stainless steel deep trim (x2)	Yes
2 *	NEFBD50HE-DTRM	Black deep trim (x2)	Yes
3 **	W497-0067-SER	Bag of crystals, large	Yes

* For use with 4 1/2" (114mm) thick walls. For more information,

see "framing" section.

** 5 crystals per bag. This appliance requires 2 bags.

8.2 NEFBD60HE accessories

Isometric line drawing of a rectangular frame with a labeled corner (no text or symbols on the diagram itself)

2

Items may not appear exactly as illustrated.

Ref. No.	Part No.	Description	Stocked
1 *	NEFBD60HE-SS-DTRM	Stainless steel deep trim (x2)	Yes
1 *	NEFBD60HE-DTRM	Black deep trim (x2)	Yes
2 **	W497-1626-SER	Bag of crystals, large	Yes

* For use with 4 1/2" (114mm) thick walls. For more information,
see "framing" section.
** 6 crystals per bag. This appliance requires 2 bags.

WARNING

- Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

symptom problem solution
Appliance will not come on when power button/ switch is put into the “on” position.	House circuit breaker has tripped.	Reset house circuit breaker.
	Hard-wire connections are not correct (if applicable).	See “hard-wiring installation” section.
	Appliance has overheated and safety thermal switch has tripped.	Unlug power or turn off the circuit breaker, allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on.
	Main PCB board issue. Inspect the circuit board and replace, if necessary.
Appliance turns off and will not turn on.	House circuit breaker has tripped.	Reset house circuit breaker.
	Appliance’s fuse has blown. Replace the fuse.
	Appliance has overheated and safety thermal switch has tripped.	Unplug power or turn off the circuit breaker, allow appliance to cool for 15 minutes to reset the thermal switch, then plug in the appliance or turn the breaker on.
Appliance has returned to default settings.	Power failure. Re-program appliance to original settings (not applicable with all appliances).
Remote control does not work.	Low/dead batteries. Replace batteries in remote control.
	Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
No warm air coming out of the appliance.	Heater setting not selected. See “operation” section.
	Heater has been locked out. See “operation” section.
	Room temperature is higher than appliance setting (if set to room temperature).	Reset temperature setting.
	Appliance has overheated and safety thermal switch has tripped.	Unplug power or turn off the circuit breaker. Allow for appliance to cool for 15 minutes.
	Hard-wire connections are not correct (if applicable).	See “hard-wiring installation” section.
	Heater issue. Inspect the blower and heater and replace, if necessary.
Heater shuts off automatically.	Room is too warm. The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn on automatically if the room temperature drops below the pre-set temperature.
Dim or no flame. Flame brightness not selected. See “operation” section.
Flame does not move.	Motor is stalled/malfunctioning.	Cycle on/off. If problem persists, consult dealer.

symptom problem solution

Ember bed is not glowing or dimming.	Brightness not selected. See “operation” section.
	Ember LED issue. Inspect the ember bed LEDs and replace, if necessary.
	Main PCB board issue. Inspect the main PCB board and replace, if necessary.
LED flashing “OH”.	Appliance has overheated and safety thermal switch has tripped.	Unplug power or turn off the circuit breaker. Allow appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on. If problem persists, consults your dealer.
Alarm sounding when hooked up to 240V.	Hard wire installation not correct. See “hard-wiring” section.

3 YEAR LIMITED WARRANTY

NAPOLEON ELECTRIC APPLIANCE 3 YEAR LIMITED WARRANTY

Napoleon electric appliances are manufactured under the strict Standard of the world recognized ISO 9001: 2015 Quality Management System.

Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.

Electrical components and wearable parts are covered, and Napoleon will provide replacement parts free of charge during the first 3 years, beginning on the date of original installation. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights. * Light bulbs and fuses are NOT covered by the warranty.

In the first year only, any labour related to warranty repair is covered.

* Construction of models vary. The warranty applies only to components included with your specific appliance.

WARRANTY CONDITIONS AND LIMITATIONS

Napoleon warrants its products against manufacturing defects to the original purchaser only.

Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations:

Warranty coverage begins on the date of original installation.

This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.

Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.

This 3 year Limited Warranty does not cover damage caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty.

This 3 year Limited Warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER ^™ logs.

In the first 3 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions.

After the first year, Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the 3 year Limited Warranty, Napoleon responsibility under this warranty is defined as above, and it shall not in any event extend to any incidental, consequential, or indirect damages.

This warranty defines the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded.

Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.

Any damage to appliance, brass trim or other components due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.

Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.

All parts replaced under the 3 year Limited Warranty Policy are subject to a single claim.

All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.

The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim.

Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defects.

Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to the sender.

Shipping costs are not covered under this warranty.

Additional service fees may apply if you are seeking a warranty service from a dealer.

All specifications and designs are subject to change without prior notice due to on-going product improvements. Napoleon is a registered trademark of Wolf Steel Ltd.

NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS

Interior view of a modern living room featuring a gas stove with visible flames and a wooden back panel (no text or symbols)

Exterior view of a modern stainless steel grill with outdoor courtyard and residential houses in the background (no signage or text visible)

Interior view of a modern kitchen with a washing machine and a large refrigerator (no visible text or symbols)

7200, Route Transcanadienne, Montréal, Québec H4T 1A3 24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8 214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8 103 Miller Drive, Crittenden, Kentucky, USA 41030 De Riemsdijk 22, 4004 LC Tiel, The Netherlands

Phone: [phone] napoleon.com

NAPOLEON

MANUEL D'INSTALLATION ET D'OPÉRATION

CLEARion ^MD Elite

Technical line drawing of a rectangular enclosure with internal components and mounting brackets (no text or symbols)

Pour

QR code with a red flame icon in the center, likely linking to a digital resource or website.

CONSIGNES DE SÉCURITÉ

AVERTISSEMENT

RISQUE D'INCENDIE OU D'EXPLOSION

A B C D E F G H I J

Technical line drawing of a two-panel wooden frame structure with labeled dimensions A and B (no text or symbols beyond labels)

mur fini A B C *

	NEFBD50HE NEFBD60HE
A	17 15/16" (456mm) 19	15/16 (506mm)
B	49" (1245mm) 59" (	497mm)
C	8" (203mm) max.
	4 1/2" (114mm) ** min

Technical line drawing of a modular electronic enclosure with mounting brackets and a screw, showing assembly steps (no text or symbols)

note:

Diagram of a device inside a transparent enclosure, showing two vertical components and dotted lines indicating alignment or measurement (no text or symbols)

Noir (L1) Blanc (N) Rouge (L2) Vert (G) Noir (L1) Blanc (N) 120V SOURCE D'ALIMENTATION Vert (G)

note:

Technical illustration of a multi-tiered industrial enclosure with cooling fins and a base structure (no text or symbols)

Fig. 4-7

Technical line drawing of a rectangular electronic enclosure with internal channels and a wavy base (no text or symbols)

Fig. 4-8

5.0 instructionoperatinginstructions

AVERTISSEMENT

Technical line drawing of a server rack with a highlighted internal component (no text or symbols)

Row of black-and-white icons representing weather, lighting, and electrical symbols with Chinese labels

Exploded view diagram of a mechanical assembly with numbered components from 1 to 21

Exploded view diagram of a mechanical assembly with numbered components and labeled parts

Diagram showing two labeled components: a 3D rectangular structure with internal lines and a money bag with decorative patterns.

3 ANS GARANTIE LIMITÉE

APPAREIL ÉLECTRIQUE NAPOLÉON GARANTIE LIMITÉE DE 3 ANS

Interior view of a modern living room featuring a black gas stove with visible flames and a wooden paneling (no text or symbols)

Exterior view of a modern electric grill with a large grater, situated in front of residential houses (no signage or text visible)

Interior view of a modern kitchen with a washing machine and laundry cabinet (no visible text or symbols)

7200, Route Transcanadienne, Montréal, Québec H4T 1A3 24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8 214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8 103 Miller Drive, Crittenden, Kentucky, USA 41030 De Riemsdijk 22, 4004 LC Tiel, Pays-Bas

Téléphone : 1-866-820-8686 napoleon.com