Stockbridge - Fireplace DIMPLEX - Free user manual and instructions

Product Type	Electric fireplace with flame effect and heating
Brand	Dimplex
Model	Stockbridge
Dimensions (approx.)	600 x 600 x 400 mm (W x D x H)
Weight (approx.)	25 kg
Power Supply	240 V, 50 Hz, 13 A
Heat Output	Low (approx. 1 kW), Medium (approx. 1.5 kW), High (approx. 2 kW)
Flame Effect Type	Optimyst technology: water vapor generator with LED lighting
Controls	Manual (switch, thermostat knob, flame adjustment) and remote control
Main Functions	Flame effect only, heating only, or both; flame intensity adjustment
Adjustable Thermostat	Yes, with automatic shut-off at desired temperature
Water Tank Capacity	Approx. 1.5 liters (filtered water only)
Water Consumption	Variable depending on flame setting; low levels save water
Maintenance and Cleaning	Clean tank, tray, cap, filters every 2 weeks; use filtered water
Safety	Integrated thermal cut-out, overheat protection, do not cover, grounding required
Main Spare Parts	12 V / 45 W bulbs (GU5.3 base, 8° beam), transducer, metal disc
Repairability	Bulb replacement by user; other parts by professional
Warranty	1 year (parts and labor, excluding bulbs and transducer disc)
Intended Use	Indoor only, on flat stable surface, at least 1 m from combustible materials
General Information	Do not use outdoors, near bathtub or pool; disconnect if not used for extended period

Frequently Asked Questions - Stockbridge DIMPLEX

How to turn on the flame effect and heating?

Use switch A to power on the unit. Then press switch B once for flame effect only, a second time for medium heat, a third time for high heat. A beep confirms each level.

What type of water should be used in the tank?

Use only filtered tap water with a conventional household filter. Do not use distilled or unfiltered water to prolong the life of the flame generator.

Why is the flame effect not working?

Check that the unit is plugged in and switch A is ON. Ensure the water tank is full and the tray contains water. Also check that the transducer connector is properly plugged in (see Fig. 5 of the manual).

How to clean the tray and tank?

Turn off and unplug the unit. Remove the tank and tray. Clean them with a small amount of mild detergent and the provided brush, focusing on the cap seal and transducer. Rinse thoroughly with clean water.

How often should I clean the unit?

It is recommended to clean the water tank, tray, cap, and air filters every two weeks, especially in hard water areas.

What should I do if the unit emits an unpleasant odor?

This may be due to dirty or stagnant water. Clean the unit as described in the Maintenance section and use only filtered water.

How to replace a faulty bulb?

Turn off and unplug the unit. Wait 20 minutes for bulbs to cool. Remove the tray and fuel bed. Disconnect the faulty bulb by pulling straight up. Replace with an OPTIMYST 12V 45W bulb with GU5.3 base and 8° beam. Insert pins into holes and push firmly.

Is it safe to use the unit around children?

The unit can become very hot. Supervise children at all times. Children under 3 must be kept at a distance. Those aged 3 to 8 may only turn it on/off under supervision. Never let children clean or handle the unit.

Why does the thermal cut-out trip?

This indicates overheating, often due to blocked air outlet or poorly sealed chimney flue. Unplug the unit, wait 10 minutes, remove any obstruction, then plug back in. If the problem persists, contact a professional.

Can I use an external timer with this unit?

No, to prevent accidental reset of the thermal cut-out, the unit must not be connected to a timer or externally controlled switch.

USER MANUAL Stockbridge DIMPLEX

Line drawing of a portable stove with arched windows and internal compartments (no text or symbols)

Stockbridge 2.0 SKG20

NL DE FR NO GB

NL 1

DE 7

FR 13

NO 19

GB 25

Inleiding

WAARSCHUWING – DIT APPARAAT MOET WORDEN GEAARD.

OCTROOIEN EN OCTROOIONVRAGEN

Mexico MX 2008011712

Korea KR 20080113235

Japan JP 2009529649

Brazilie BR P10708894-9

India IN 4122/KOLNP/2008

USA US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042

REPLACEMENT DES AMPOULES

USA US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042

Australia AU 2009248743, AU 2007224634

Canada CA 2725214, CA 2579444, CA 2645939

Mexico MX 2008011712

Korea KR 20080113235

Japan JP 2009529649

Brasil BR P10708894-9

India IN 4122/KOLNP/2008

New Zealand NZ 571900

Problemløsning

Thank you for choosing this Faber electric fire. Please read this information guide carefully to be able to safely install, use and maintain your product.

Important Safety Advice

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock and injury to persons, including the following:

1. OVERHEATING

WARNING: In order to avoid overheating, do not cover the heater. Do not place material or garments on the heater, or obstruct the air circulation around the heater. The heater carries a DO NOT COVER warning.

2. DAMAGE.

If the appliance is damaged, check with the supplier before installation and operation.

If the supply cord is damaged it must be replaced by the manufacturer or service agent or a similarly qualified person in order to avoid a hazard.

3. LOCATION

Do not use outdoors.

Do not use in the immediate surroundings of a bath, shower or swimming pool.

Do not locate the heater immediately below a fixed socket outlet or connection box.

Ensure that furniture, curtains or other combustible material are positioned no closer than 1 metre from the heater.

Although this heater conforms with safety standards, we do not recommend its use on deep pile carpets or on long hair type of rugs.

4. PLUG POSITIONING

The appliance must be positioned so that the plug is accessible.

Keep the supply cord away from the front of the heater.

5. USE OF OTHER CONTROLS

Do not use this heater in series with a thermal control, a program controller, a timer or any other device that switches on the heat automatically, since a fire risk exists when the heater is accidentally covered or displaced.

6. UNPLUGGING

In the event of a fault unplug the device.

Unplug the device when not required for long periods.

7. OWNER/USER

This appliance can be used by children aged form 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by Children without supervision.

Children of less than 3 years should be kept away unless continuously supervised. Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning use of the appliance in a safe way and understanding the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate and clean the appliance or perform user maintenance.

CAUTION - Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.

8. ELECTRICITY

WARNING – THIS APPLIANCE MUST BE EARTHED.

This heater must be used on an AC \~ supply only and the voltage marked on the heater must correspond to the supply voltage.

Before switching on, please read the safety advice and operating instructions.

General Information

Only use fi Itered water in this appliance.

This model is designed to be free standing and is normally positioned near a wall.

Always ensure that the appliance is sitting on a level surface.

To reduce heat loss and to prevent any chimney up draft affecting the operation of your inset fire we recommend they the chimney fl ue is sealed off.

Please note: Used in an environment where background noise is very low, it may be possible to hear a sound which is related to the operation of the flame effect. This is normal and should not be a cause for concern.

If this product experiences a power surge for whatever reason the product may cut-out. This is a normal safety feature and the product will resume operation after 30 seconds.

Once installed, never move this appliance or lay on its back, without draining the water from sump and water tank.

If you intend not using the appliance for longer than 2 weeks, drain the water from sump and water tank and dry the sump.

The water tank, sump, sump lid, tank cap and air filters must be cleaned once every two weeks, particularly in hard water areas.

The appliance should never be operated if the lamps are not working.

The lamps should be regularly inspected as described under 'Maintenance' and 'Changing lamps'.

If condensation occurs on the inside doors, reduce the amount of smoke and flames produced using Control Knob 'D' (see section 'Operating the Fire') and leave the door slightly ajar

The sump and the water tank in this product are treated with a biocidal product, Silver Biocide. This conforms with the latest relevant ISO standard

Installation Instructions

This section describes how to set up your fi re.

Before installing this appliance in an existing chimney, we recommend that;

1. You have your chimney cleaned by a competent chimney sweep.

2. You block off the chimney fl ue.

This procedure is important for the efficient operation of the heating unit and will also reduce heat loss up the chimney.

BEFORE YOU START

1. Ensure that all packing items are removed (read any warning labels carefully) and retain all packing for possible future use e.g. in the event of moving house or returning the appliance to your supplier.

2. Before connecting the stove, check that the supply voltage is the same as that stated on the heater.

INSTALLATION

Place the stove against a wall and connect the stove to your electricity supply.

Connect the power cable to the appropriate power connector at the back of the fire

Plug the power cable into a 13amp/240volt outlet. Do not yet switch the appliance on.

Connecting the Transducer Unit + Lamps

1. Release the two red tabs by turning them by 90 degrees (see Fig 2)

2. Lift out the Sump Nozzle (Fig 3)

3. Insert lamps into lamp holders (Fig 4), carefully locating the pins into the holes (Fig 4a)

4. Push lamps firmly into place

5. Place the Transducer Unit into the sump and join the cable to the connector on the sump (Fig 5)

6. To ensure that the Transducer Unit is correctly placed in the sump, the tab on the Transducer Unit should be lined up with the moulded recess in the sump (Fig 5a).

7. Ensure that the cable is not placed above the disc on the Transducer Unit (Fig 5b). To prevent the cable becoming pinched between the nozzle and the sump, place the cable in the slot in the wall of the sump.

8. Replace the Sump Nozzle and secure it by turning the two red tabs by 90 degrees (Fig 6)

Filling the Water Tank

1. Place Water Tank in sink and remove cap (turn anti-clockwise to open) (Fig 7)

2. Fill Water Tank with filtered tap water only. This is necessary to prolong the life of the flame and smoke producing unit. The water should be filtered through a conventional domestic water filter unit and the filter should be replaced regularly. Distilled water must not be used.

3. Screw the cap back on - do not overtighten.

4. Place the Water Tank in the Sump, with the tank cap facing down and the flat side of the tank facing outward (Fig 8)

Assembling the fi re

1. Place the Fuelbed on top of the Water Tank and Mist Nozzle (Fig 9)

Operating the Fire

This section describes how to activate your fire using either the manual controls or remote control.

MANUAL CONTROLS

The manual controls are located beneath the hinged flap. Open the doors to access the controls. (See Fig.10 for Manual Control lay out)

Switch 'A':- Controls the electricity supply to the Fire.

Note: This switch must be in the 'ON'(I) position for the Fire to operate either with or without heat.

Switch 'B':- Press once to turn on the flame effect. This will be indicated by an audible beep. Although the main lights operate immediately it will take a further 30 seconds before the flame effect starts.

Press 📄 again to give flame effect and half heat. This will be indicated by two beeps.

Press 📄 again to give flame effect and full heat. This will be indicated by three beeps.

Press 📄 again to return to flame effect only. This will be indicated by one beep.

Press ⏻ to put fire in to standby mode. This will be indicated by one beep.

Control Knob 'C':- Controls the Thermostat setting.

Turning the control knob to the left will decrease the temperature setting, turning the control knob to the right will increase the temperature setting.

Control Knob 'D':- Controls the intensity of the flame effect.

Turning the control knob to the left increases the flame effect, turning the control knob to the right will decrease the flame effect.

SETTING THE THERMOSTAT

Ensure the fire is plugged in and switch it on to the full heat setting. Turn the Control Knob 'C' fully to the right (max temperature setting) to warm the room rapidly. When the room temperature has reached the desired level, turn the thermostat knob back slowly until you hear the thermostat just click off. The heater will then maintain the room temperature at the chosen level.

Note: Should your heater fail to come on when the thermostat is at a low setting, this may be due to the room temperature being higher then the thermostat setting

THERMAL SAFETY CUT-OUT

A thermal safety cut-out is incorporated in the fan heater to prevent damage due to overheating. This can happen if the heat outlet was restricted in any way or if the chimney flue has not been blocked off effectively.. If the cut-out operates, unplug the heater from the socket outlet and allow approximately 10 minutes before reconnecting. Before switching the heater back on remove any obstruction that may be restricting the heat outlet, then continue normal operation.

Caution: In order to avoid a hazard due to inadvertent resetting of the thermal cutout, this appliance must not be supplied through an external switching device, such as a timer, or connected to a switch that is regularly switched on and off by the utility. Depending on room temperature and humidity upon initial start up there may be some condensation on the inside of the stove. This can be overcome by turning the flame control knob down and leaving the door of the stove slightly ajar, until the glass warms up.

GETTING THE DESIRED FLAME EFFECT

1. The flame control knob 'D' (Fig.10) may be turned up or down to give a more realistic effect.
2. Generally the flames appear more realistic when the flame control is turned down.
3. Give the fl ame generator time to react to changes you may make.
4. The fire will use less water if the flame effect is set to a lower level.
5. Do not tilt or move the fire while there is water in the tank or sump.
6. Make sure that the fire is on a level floor.

On the control panel, Switch A (see Fig.10) must be in the 'ON' (I) position in order for the remote control to operate. There are 3 buttons on the remote control. (See Fig.12) To operate correctly the remote must be pointed towards the front of the grate. (See Fig 17). The remote control functions are as follows:

Press once to turn on Flame effect only.

This will be indicated by one beep.

Press once to turn on Half Heat and Flame Effect.

T will be indicated by two beeps.

Press again to turn on Full Heat and Flame Effect.

This will be indicated by three beeps.

Standby

will be indicated by one beep.

Maintenance

GENERAL TIPS

Only use fi Itered tap water in this appliance.

Always ensure that the appliance is sitting on a level surface.

If you intend not using the appliance for longer than 2 weeks, remove and empty the sump and water tank.

Once installed, never move this appliance or lay on its back, without draining the water from sump and water tank.

The appliance should never be operated if the lamps are not working.

The lamps should be regularly inspected as described under ‘Changing lamps’.

FILLING THE WATER TANK

When the water tank is empty, the flame and smoke effect shuts off and you will hear 2 audible beeps, follow these steps.

1. Press Switch 'A' to (0) (See Fig.10)
2. Gently lift out the fuelbed and carefully set aside.
3. Remove the water tank by lifting upwards and outwards.
4. Place the water tank in sink and remove cap, Anti-clockwise to open. (Fig 7)
5. Fill tank with filtered tap water only. This is necessary to prolong the life of the flame and smoke producing unit.
   The water should be filtered through a conventional domestic water filter unit and the filter should be replaced regularly.
6. Screw the cap back on, do not over tighten.
7. Return the tank to the sump, with the tank cap facing down and the flat side of the tank facing outward. (Fig 8)
8. Gently place the fuelbed back into position. (Fig 9)
9. Press Switch 'A' to 'ON' (I) position (See Fig.10)

CHANGING LAMPS

If the flame and smoke effect appears grey or colourless it may be that one or more lamps have failed.

You can check for lamp failure as follows.

1. Leaving the flame effect on, lift out the fuel bed and water tank.
2. It should be possible to view the lamps with the nozzle in place and observe which one needs to be changed.
3. Put Switch 'A' in the 'OFF' position, and unplug the fire from the mains.
4. Leave the appliance for 20 minutes to allow the lamps to cool down before removing them.
5. Remove the sump as described in the Cleaning Section.
6. Remove the defective lamp, by gently lifting vertically and disengaging the pins from the lamp holder, (See Fig.4 and 4a).
   Replace with an OPTIMYST, 12V, 45W, Gu5.3 base, 8° beam angle, coloured lamp. (Purchased from your supplier)
7. Carefully insert the two pins of the new lamp into the two holes in the lamp holder. Push firmly in place. (See Fig.4 and 4a).
8. Replace the sump, nozzle, water tank and fuel bed.

CLEANING

Warning – Always press Switch ‘A’ to the ‘OFF’ (0) position (See Fig.10) and disconnect from the power supply before cleaning the fi re.

We recommend cleaning the following components once every 2 weeks, particularly in hard water areas:-

Water Tank, Sump, Nozzle, Tank cap and seal, Air fi Iter.

For general cleaning use a soft clean duster – never use abrasive cleaners.

To remove any accumulation of dust or fluff the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of the fan heater.

Water tank

1. Remove water tank, as described earlier, put into sink and empty water.
2. Using the supplied brush gently rub the inside surfaces of the cap paying particular attention to the rubber ring in the outer groove and the centre rubber seal.
3. Put a small quantity of washing up liquid into the tank, refit the cap and shake well, rinse out until all traces of washing up liquid are gone.
4. Refill with filtered tap water only, replace the cap, do not overtighten.

Sump

1. Press Switch 'A' to the 'OFF' (0) position
2. Gently lift out the fuelbed and place carefully on the ground.
3. Remove the water tank by lifting upwards.
4. Disconnect the electrical connector, located on the right side of the sump. (See Fig.5).
5. Release the right sump locking tabs by turning 90°. This allows the sump to be lifted completely from its location.
6. Gently lift up the sump, taking care to keep level so as not to spill any water. Sit the assembly in the sink.
7. Release the left sump locking tabs by turning 90°, then lift off the Nozzle. (See Fig.3)
8. Lift out the transducer and carefully tilt, as shown, so that the liquid drains out of the sump. (See Fig.13)
9. Put a small amount of washing up liquid into the sump, and using the supplied brush, gently clean all surfaces in the sump and gently clean the transducer including the metal discs located in the top grooved surface. (See Fig.14)
10. When cleaned, thoroughly rinse the sump with clean water to remove all traces of washing up liquid.
11. Clean the Nozzle with the brush and flush out thoroughly with water. (See Fig.15)
12. Reverse the above steps to reassemble.

Air fi Iter

1. Gently lift out the fuelbed and place carefully on the ground.
2. Gently slide the air filter upwards out of its plastic holder. (See Fig.16)
3. Gently rinse with water in the sink and dry with fabric towel before returning.
4. Replace the filter making sure that the coarse black filter is facing the front of the fire.
5. Replace the fuelbed.

Additional Information

AFTER SALES SERVICE

Your product is guaranteed for one year from the date of purchase. Within this period, we undertake to repair or exchange this product free of charge (excluding lamps and transducer discs & subject to availability) provided it has been installed and operated in accordance with these instructions. Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.

RECYCLING

For electrical products sold within the European Community - At the end of the electrical products useful life if not be disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling advice in your country.

PATENT / PATENT APPLICATION

Products within the Optimyst range are protected by one or more of the following patents and patent applications:

Great Britain GB 2402206, GB 2460259, GB 2460453, GB 2418014, GB 2465738, GB 2449925, GB 2465537, GB 2455277, GB1020534.2, GB1020537.5, GB1110987.3

United States US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042

Russia RU2008140317

European EP 2029941, EP 2201301, EP 2315976, EP 1787063, EP07723217.1, EP11170434.2, EP 11170435.9

China CN 101883953, CN 200980128666.2, CN 101057105, CN 101438104

Australia AU 2009248743, AU 2007224634

Canada CA 2725214, CA 2579444, CA 2645939

International Patent Application WO 2006027272

South Africa ZA 200808702

Mexico MX 2008011712

Korea KR 20080113235

Japan JP 2009529649

Brazil BR P10708894-9

India IN 4122/KOLNP/2008

New Zealand NZ 571900

Troubleshooting

Symptom Cause Corrective Action
The flame effect will not start.	Mains plug is not plugged in.Low water level.Low voltage connector not connected properly. (See Fig.5)The Transducer Unit is not sitting correctly in the sump	Check plug is connected to wall socket correctly.Check that the water tank is full and there is water in the sump.Check that the connector is inserted correctly. (See Fig.5)Ensure the Transducer in sitting down into the moulded recess in the sump
The flame effect is too low.	Flame effect control knob is set too low. (See Fig.10)The Metal Disc in the transducer might be dirty (See Fig.14)The wire from the Transducer Unit is sitting over the metal disc	Increase level of flame by turning Control knob ‘D’ to the left slowly. (See Fig.10)Clean the Metal Disc with soft brush supplied. (See Fig.14) See ‘Maintenance.’ for a step by step procedure.Direct the wire to the back of the sump and make sure it sits into the side slot exiting the sump.
Unpleasant smell when unit is used.	Dirty or stale water.Using unfi itered tap water.	Clean the unit as described under maintenance.Use only fi itered tap water.
The flame effect has too much smoke.	Flame effect setting is too high.	Turn the flame effect Control knob ‘D’ to the right, about 1⁄4 a turn, at a time. Give the flame generator some time to adjust to the new setting. (See Fig.10)
Main lamps are not working and there are no flames or smoke.	There is no water in the water tank Follow instructions under Maintenance, ‘Filling the water tank’.Check the plug is connected to the wall socket correctly and that Switch ‘A’ Fig. 10 is in the ‘ON’ (I) position.

Fig. 1

3.3 62 3.3

3.9 6.6

Fig. 2 Fig. 3

Technical line drawing of a mechanical device with internal components and directional arrows indicating motion (no text or symbols)

Technical diagram of a mechanical assembly with numbered components and directional arrows indicating motion or assembly.

1 2 3 Fig. 4

Diagram illustrating mechanical assembly or disassembly process with labeled components and warning symbols

Fig. 4a

Line drawing of a hand using a screwdriver to adjust or install a mechanical component (no text or symbols present)

Line drawing of a hand using a screwdriver to adjust or install a mechanical component (no text or symbols present)

Fig. 16

Technical line drawing of a mechanical device with a hand adjusting a component (no text or symbols)

Fig. 17

REMOTE CONTROL SENSOR

90 60 30

DE - Garantie

UK - Warranty The warranty conditions in the country of purchase apply to this appliance. Information can be obtained at any time from the retailer from whom the appliance was purchased. For claims under guarantee the sales receipt must be produced and the claims must be forwarded within the guarantee period. The right to claim under guarantee expires in case that the device has been damaged, used in an inappropriate way or that unauthorized manipulations have been carried out.

1. Warranty Card
2. Guarantee Period (in Years)
3. Model(s)
4. Date of Purchase
5. Stamp & Signature of retailer
6. Fault/Defect
7. Contact Number & Address

DE