GVC3210 - IP Phone GRANDSTREAM - Free user manual and instructions

Product Type	IP Video Phone
Brand	Grandstream
Model	GVC3210
Display	7-inch color touchscreen
Screen Resolution	1024 × 600 pixels
Operating System	Android
Network Connectivity	Ethernet 10/100/1000, Wi-Fi 802.11 b/g/n, Bluetooth
Ports	1 × USB 2.0, 1 × HDMI, 1 × RJ45
Power Supply	PoE (802.3af) or 5V/2A power adapter
Dimensions (W × H × D)	200 × 130 × 30 mm
Weight	500 g
Key Features	HD video calls, unified messaging, directory, conferencing
Maintenance and Cleaning	Unplug the device, clean with a soft dry cloth
Security	Regular firmware updates, enable TLS/SRTP encryption
Spare Parts and Repairability	Infrared remote control, power adapter, Ethernet cable
General Information	2-year warranty, compatible with SIP and Android

Frequently Asked Questions - GVC3210 GRANDSTREAM

How to connect the GVC3210 to the Wi-Fi network?

Go to Settings > Network > Wi-Fi, enable Wi-Fi and select your network. Enter the password if necessary.

How to update the remote control firmware?

Download the upgrade_rmt.apk file from the Grandstream website, copy it to a USB drive, insert it into the GVC3210 USB port, then open the file manager to install the APK. Make sure you have enabled Unknown sources in the security settings.

How to pair the remote control with the GVC3210?

The remote control is pre-paired at the factory. If necessary, insert the batteries and bring it close to the device; automatic detection should occur. Otherwise, refer to the manual for the re-pairing procedure.

What types of calls can I make with this phone?

You can make HD video calls and audio calls via SIP. The device also supports unified messaging and conferencing.

Can I use the GVC3210 without an Ethernet connection?

Yes, thanks to the built-in Wi-Fi, you can connect the device to your wireless network. It supports 2.4 GHz and 5 GHz bands.

How to perform a factory reset?

Go to Settings > Backup & Reset and select Factory data reset. Confirm the operation. The device will restart with default settings.

Is the GVC3210 compatible with Android applications?

Yes, it runs on Android and allows you to install applications from the Google Play Store or APK files, subject to compatibility with the touchscreen.

How to connect the GVC3210 to a TV?

Use the HDMI port located on the back of the device to connect to a compatible TV or monitor. Make sure to use a standard HDMI cable.

What to do if the touchscreen stops responding?

Try restarting the device by unplugging it and plugging it back in. If the problem persists, perform a factory reset or contact technical support.

Where can I find spare parts like the remote control or adapter?

Spare parts are available from authorized Grandstream resellers or on the official website. Contact support for exact references.

USER MANUAL GVC3210 GRANDSTREAM

Grandstream Networks, Inc.

GVC32XX

Remote Control Upgrading Instructions Guide

Table of Contents

SUPPORTED DEVICES 4
DOCUMENT PURPOSE 5
PREREQUISITES 6
UPGRADE REMOTE CONTROL 7

Install Remote Control App 7

Table of Figures

Figure 1: Application. 7
Figure 2: File Manager 7
Figure 3: Settings. 8
Figure 4:Unknown Source. 8
Figure 5: Install Remote Control 9
Figure 6: Open App 9

Table of Tables

Table 1: List of Supported Products 4

SUPPORTED DEVICES

Following table shows Grandstream products supporting remote control upgrade..

Table 1: List of Supported Products

Model	Firmware
GVC3200/3202	1.0.1.74 or higher
GVC3210	1.0.1.69 or higher
GVC3220	1.0.1.24 or higher

DOCUMENT PURPOSE

This document describes the detailed steps to upgrade the GVC32xx remote control software version. Upgrading remote control makes sure the remote control has the latest software which contains new fixes. For issues such as touchpad on remote control is not working, please follow below operations to upgrade and restore it.

PREREQUISITES

Please make sure GVC32xx is using the latest official or Beta firmware in Grandstream website: https://www.grandstream.com/support/firmware
- Please make sure your remote control is paired with GVC32xx device.
It is recommended to replace a new battery on your remote control to ensure sufficient battery supply for upgrading process.

UPGRADE REMOTE CONTROL

Install Remote Control App

Step 1: On your PC, download remote control firmware from the following link:

https://www.grandstream.com/hubfs/Product_Documentation/GVC320x_RemoteControl_Firmware.zip

Step 2: Unzip the package. Open the folder and find file "upgrade_rmt.apk". Copy file "upgrade_rmt.apk" to a USB flash drive plugged in the PC.

Step 3: Plug in USB flash drive into GVC32xx USB port.

Step 4: On GVC32xx, proceed from File Manager USB Disk, click on "upgrade_rmt.apk" to install it.

Figure 1: Application

Figure 2: File Manager

Step 5: If you see "Install blocked" prompt, please proceed from the Menu: Settings System Security, enable "Unknown Sources" option.

Figure 3: Settings

Figure 4:Unknown Source

Step 6: After allowing Unknown Sources Installation, please go back to File Manager->USB Disk, click on "upgrade_rmt.apk" to install it.

Figure 5: Install Remote Control

Figure 6: Open App