Contessa - Coffee machine GRAEF - Free user manual and instructions

USER MANUAL Contessa GRAEF

Espresso Espresso Shot of alcohol Espresso Espresso specialities Espresso is the basis for a lot of different espresso variants. We would like to introduce you to the best known ones. Ristretto ● The same amount of coffee as with an espresso, but half the quantity of water. Lungo ● The same amount of coffee as with an espresso, but double quantity of water. Corretto ● Espresso lengthened with a dash of alcohol, e.g. Grap- pa, Amaretto, Brandy etc. Espresso Milk froth Espresso Milk EspressoMilk froth Doppio ● Double espresso with dou- ble quantity of coffee and water. Macchiato ● An espresso with a milk froth dome. Cappuccino ● An espresso with frothy milk. Espresso Milk EspressoWaterEspresso Milk Milk froth Caffé Latte ● A double espresso with hot milk. Caffé Americano ● An espresso lled up with the same or double quanti- ty of water. Latte Macchiato ● 2/3 hot milk, 1/3 milk froth and nally one espresso.46 Product description Warming plate (passive) LCD display Steam control dial Steam wand Group handle Lid (Water tank is below it) Pressure gauge Hot water control dial Hot-water wand Operating lever Brewing unit Drip grid Adjustable feet Scope of delivery Cleaning disk Tamper Milk jugGroup handle 2 spouts Single-walled lter insert for 1 cup Single-walled lter insert for 2 cups Cleaning tool Drip tray Waterlter cartridge Group handle 1 spout47

Safety instructions This device conforms to the relevant safety regulations. However, incorrect handling may lead to personal injury and material damage. For safe handling of the device, please observe the following safety inst- ructions: ● Before using this device for the rst time, check it for visible outer da- mages on the housing, connection cable and plug. Do not operate any defective device. ● Repairs of the device, e.g. replacing a damaged supply cable, must be car- ried out exclusively by a skilled person or by the Graef customer service. Incorrect repairs may cause considerable hazards for the user. In addition, in case of non-observation, the warranty claims will become void. ● Defective parts must be replaced by original spare parts only. It is only with these parts that the safety requirements are met. ● This appliance can also be used by children from 8 years age as well as by persons with limited physical, sensory or mental ability or with a lack of experience and/or knowledge if they are supervised or have been trained in using the appliance and have understood the dangers which may result from it. Cleaning and user maintenance must not be carried out by child- ren, unless they are 8 years or older and are supervised. ● This appliance and its supply cable have to be kept away from children under the age of 8 years, and it has to be ensured that they do not play with the appliance. ● The unit is not intended to be used with an external timer or a separate remove control. ● This unit is suitable for use in the household and for similar applications, for example in workers kitchens, in shops and ofces, in agricultural farms, in hotels, motels and other bed and breakfast guest houses and institutions. ● Always pull the supply cord from the electric socket using the connector plug, not on the supply cord itself.48 ● Prior to connecting the unit, compare the details regarding voltage and frequency on the name plate with those of your electrical network. These details must correspond so that no damages occur to the unit. ● Do not use the unit if the mains cable or plug are damaged. ● Prior to using the appliance any further, have a new connection cable installed by the Graef customer service or by an authorised skilled person. ● Do not open the housing under any circumstances. If live connections are touched or the electrical and mechanical construction are modied, there is the danger of electric shock. ● Never touch live parts. This might cause an electric shock or, in the worst case, lead to death. ● Never carry the unit by its power cable. ● Never transport the appliance while it is in operation. ● Never touch the plug with moist hands. ● Packaging materials must not be used for playing. There is a danger of suffocation. ● Observe the notes on the requirements regarding the installation location and the electrical connection of the unit in order to avoid personal and material damages. ● While water is running through the machine, never remove the group handle lled with coffee grounds, because it is under pressure. ● Use the appliance only if the drip tray and collection tray are properly positioned. ● Do not misuse the espresso machine other than it‘s intended use in order to avoid potential injury. ● Heating element surface is subject to residual heat after use. ● Before preparing espresso, check to see that the group handle is tighte- ned rmly. ● Pull the mains plug before each cleaning process. ● Before carrying out external cleaning, allow the appliance to cool.49

● For external cleaning, do not use any aggressive or abrasive detergents and solving agents. ● Do not scratch off stubborn soiling with hard objects. ● Do not put the unit in the dishwasher and do not use it under running water. ● Do not immerse the unit in water. ● To froth milk, only use the attached milk jug or a larger vessel. Do not use a cup. Excessive foaming milk may lead to burns. ● Never direct the steam wand to yourself or other persons. DANGER OF BURNS! ● Always use the handle to move the steam wand or the hot-water wand. After use, do not touch the pipe of the wands. It becomes very hot. ● The surfaces are liable to get hot during use.50 Unpacking When unpacking the unit, proceed as follows: ● Pull the unit out of the cardboard box. ● Remove all packaging and possible stickers on the unit (do not remove the name plate). Requirements on the installation location For safe and fault-free operation of the unit, the following has to observed during installation: ● Use a rm, even, horizontal, non-slip and heat resistant surface with a sufcient load capacity. ● Select an installation location in such a way that children cannot reach any hot surfaces of the unit. ● The unit is not designed for installation in a wall or a built-in cupboard. ● Do not set up the unit in a hot, wet or moist environment. ● The power outlet must be easily accessible so that the power cable can be quickly removed in case of emergency.51

Control panel LCD-Display Programming button Button for 1 cup of coffee Button for 2 cups of coffee Descaling button On / off switch Preheating The unit is heating up with the On/Off switch ashing. Check This means that either the steam regulator or the hot water regulator is not closed or the operating lever is not in position “OFF”. GRAEF The unit is now ready for operation. CO Clock This mode counts the brewing time. No Water A signal tone will sound if there is not enough water in the tank any more. Please ll in new water. CO Temp This is the programming function for the coffee temperature. You can choose a temperature between 86°C and 98°C.52 ST Duty This is the programming function for the steam. You can select whether the steam shall be wetter or drier. You can select bet- ween 7 stages. Programming of pre-infusion (pre-brewing): The coffee powder is vaporised in the group handle thereby moistening the coffee ground. That way, the water can ow evenly through the coffee ground into the cup. You can select between 5 sequences. Using sequence P 0, you can switch off pre-infusion. Clean Here you can set the descaling/cleaning reminder. You can select between 12 l, 25 l and 50 l. Reset You can reset everything to the factory settings. DE Lang Here you can set the display language. DE for German or EN for English. CO Clean This is the descaling programme for the brewing unit. ST Clean This is the descaling programme for the steam wand. HW Clean This is the descaling programme for the hot-water wand.53

Descaling reminder The factory setting for the descaling reminder is set to 25 l. If 25 l have been used, „CLEAN“ will be shown at the Display. You can proceed, but „CLEAN“ won´t disappear until you carry out a complet descaling process. For this, plea- se refer to Chapter “Descaling”. The number of litres can also be changed de- pending on the use and level of hardness of your water. You can set 12 l, 25 l and 50 l. Further information on this can be read under “Programming”. 12 L = (Water over 15°dH) 25 L = (Water 7,3°dH till 14°dH) 50 L = (Water up to 7,3°dH) Pressure gauge Under-extraction In case of under-extraction you will get a very thin, at and underdeveloped coffee. In this case, too little components have been dissol- ved out. The coffee is very light, the cream very thin, not available or the cream is very light with large bubbles. ● Brewing pressure below 8 bar ● Grinding degree too coarse (falls rather quickly out of the outlet, with only a few lumps or small balls to be seen. The coffee grounds feel rather coarse-gained when rub- bing them between your ngers) ● Dosage is too low ● Coffee grounds distributed too unevenly in the group handle ● Contact pressure too little ● Pressure uneven ● Water temperature too low ● Coffee beans not fresh ● Coffee grounds not fresh (possibly pre- ground too long) Optimal range In case of optimal extraction, the espresso ows evenly, slowly and creamily “like honey” out of the outlet into the cup. The cream is dense and dark brown to golden brown. ● Brewing pressure between 8 and 12 bar ● Contact pressure ● Coffee grounds evenly distributed in the group handle ● Optimal grinding level, not too ne, not too coarse ● Optimal water temperature, not too cold, not too hot ● Beans are fresh ● Coffee grounds freshly ground Over-extraction In case of over-extraction, too many bitter sub- stances are dissolved out of the coffee. The coffee is very dark or the cream is dark brown to reddish and has an unpleasant and bitter or even burnt taste. The outline on the cream is very uneven, with lighter spots being found between darker areas. ● Brewing pressure over 12 bar ● Grinding level too ne (falls rather slowly out of the outlet, partly larger chunks or lumps). ● Dosage too high ● Contact pressure too strong ● Water temperature too high ● Prior to preparation, coffee grounds clamped too long in the brewing unit Prior to first use Prior to rst use, clean the group handle (not the unit) and the water tank under running water so that potential production residues are removed.54 ● Remove the water tank and clean it under running water. After that, re-insert the water tank. ● Fill water in the tank. 2.5 litres at the maximum. ● Press the ON/OFF-button . ● The unit is heating up. ● The unit is ready for opera- tion. ● Put one cup under the hot-water wand. ● Open the control dial. Initial operation Note: Vent the unit prior to initial commissioning or after you have not used the unit for a long period of time. Do not insert the group handle for venting. Venting ● Insert the plug into the socket. ● Let the air escape until a constant water jet runs through. ● Turn off the control dial.55

Preparation Note: After switching the unit back on again, carry out an empty withdrawal (without coffee grounds) as described below in order to bring the system to temperature. ● Fill water in the tank. 2.5 litres at the maximum. ● Insert the desired lter insert. ● Put in the group handle wi- thout coffee grounds (from left to right). ● Switch the unit on. ● The unit is heating up. ● The unit is ready for opera- tion. ● Put a cup below the outlet. ● Press the operating lever upward. ● Allow the cup to be lled half in order to bring the system to temperature. ● Then press the control lever downward.56 Espresso preparation Cup Note: See under preparation in order to warm up the group handle, system and cups. After that, start preparing espresso. Insert the lter insert for 1 cup. ● Dry the group handle after preparation. ● Grind the coffee grounds in the group handle (until the lter is full). ● Firmly press on the coffee grounds using the enclosed tamper. approx. 3 mm ● The distance between the upper edge and the coffee grounds should be approx. 3 mm. ● Clamp in the group handle. ● Put 1 cup below the outlet. ● Press the button. ● The cycle time is shown. (example 25 seconds) ● After nishing the process, remove the group handle. ● Remove the coffee grounds into a used coffee tray (not included in the scope of delivery).57

Volume setting cup You can change the volume for 1 cup according to your wishes. (The LCD display shows the cycle time, but the volume is determined by a ow meter.) ● Switch the unit on . ● Grind the coffee grounds in the group handle (until the lter is full). ● The unit is heating up. ● The unit is ready for opera- tion. ● Put 1 cup below the outlet. ● Press the button for approx. 3 seconds. ● When the desired volume has been achieved, press the button again to store the setting. ● Firmly press on the coffee grounds using the enclosed tamper. ● Clamp in the group handle.58 Cups Note: See under preparation in order to warm up the group handle, system and cups. After that, start preparing espresso. Insert the lter insert for 2 cups. ● Dry the group handle after preparation. ● Grind the coffee grounds in the group handle (until the lter is full). ● Firmly press on the coffee grounds using the enclosed tamper. ca. 3 mm ● The distance between the upper edge and the coffee grounds should be approx. 3 mm. ● Clamp in the group handle. ● Put 2 cups below the outlet. ● Press the button. ● The cycle time is shown. (25 seconds; serves as an example only) ● After nishing the process, remove the group handle. ● Remove the coffee grounds into a used coffee tray (not included in the scope of delivery).59

Volume setting cups You can change the volume for 2 cups according to your wishes. (The LCD display shows the cycle time, but the volume is determined by a ow meter.) ● Switch the unit on . ● Grind the coffee grounds in the group handle (until the lter is full). ● The unit is heating up. ● The unit is ready for opera- tion. ● Firmly press on the coffee grounds using the enclosed tamper. ● Clamp in the group handle. ● Put 2 cups below the outlet. ● Press the button for approx. 3 seconds. ● When the desired volume has been achieved, press the button again to store the setting.60 Operating lever Note: See under preparation in order to warm up the group handle, system and cups. After that, start preparing espresso. You can determine the amount of coffee by the operating lever, regard- less of the present amount for 1 and 2 cups. ● Dry the group handle after preparation. ● Grind the coffee grounds in the group handle (until the lter is full). ● Firmly press on the coffee grounds using the enclosed tamper. approx. 3 mm ● The distance between the upper edge and the coffee grounds should be approx. 3 mm. ● Clamp in the group handle. ● Press the operating lever upward. ● The cycle time is shown. (25 seconds; serves as an example only) ● Put 1 or 2 cups below the outlet. ● If the desired quantity is achieve, press the operating lever downward again. ● Remove the coffee grounds into a used coffee tray (not included in the scope of delivery). ● After nishing the process, remove the group handle.61

Automatic switching off If the unit is not used for about 30 minutes, it will automatically switch off in order to save energy. (Regulation of the EU commission). Making milk froth If the unit is switched off, switch it back on again . ● Direct the steam wand toward the drain cover. ● The unit is heating up. ● The unit is ready for opera- tion. ● Open the control dial and let the condensation water escape. ● Turn off the control dial again. ● Turn the steam wand outward. ● Pour cold milk into the milk jug. ● Open the control dial and hold the milk jug at a slight angle. ● Once the milk level is increa- sing, lower the milk jug. ● After nishing the process, turn off the control dial. ● Immediately after nishing the process, clean the steam wand using a damp cloth. However, allow the pipe to cool down for a moment because it becomes hot.62 Please note: If the milk is heated up to more than 70°C, the foam will simply collapse and the drink will later taste too sweet or even of burned milk. The phases “steep” and “roll” ● First the “steep phase”: in order to fold in the air, put the steam wand very closely be- low the milk surface. ● You will have achieved the right position if you can hear kind of a “sip noise”. ● This might suspend for a short time, because the surface of the milk is moving. ● Now it is for the “roll phase”. ● As soon as the volume of the milk increases, slide the steam wand into the milk. ● When the pot becomes hot, turn off the con- trol dial. ● After making the milk froth, hit the pot brie- y onto the table top in order to remove the last coarse air bubbles. ● Swivelling is also helpful to distribute the fro- th evenly. Tips for making milk froth ● Immediately after nishing the process, clean the steam wand using a damp cloth. Howe- ver, allow the pipe to cool down for a mo- ment because it becomes very hot. ● Clean the steam wand also using a short jet of steam so that the milk remnants are blown out of the steam wand. To practise it, you can use the following method: ● Pour cold water into the milk jug. ● Add a drop of detergent. ● Froth it up as described above. ● If you froth it correctly, the mixture will look like real milk froth. ● Please do not drink this mixture!! Hot water withdrawal If the unit is switched off, switch it back on again . ● The unit is heating up. ● The unit is ready for operation. ● Put one cup under the hot-water wand. ● Open the control dial. ● Water is owing into the cup. ● After nishing the process, turn off the control dial.63

Carry out descaling regularly, at the latest when „CLEAN“ shows up in the display. Now you have to descale all 3 cycles. Use only Graef descaling tablets which are especially matched to our appliances. You can obtain them from our online shop on www.graef.de under article number 145618. We do not assume any liability for lack of or insufcient descaling. In this case, the warranty will become null and void. ● Remove the waterlter cadrige. ● Take out the group handle, water tank and drip tray. Descaling ● Put the machine on its back side. ● Unscrew the screw below the brewing unit. ● Remove the 2 lters and the sealing ring. ● Clean the lters and the sealing ring under running water. ● Dry them up well and put them in a safe pla- ce together with the screw and the washer. ● Take a small brush and clear the section in the brewing unit, and remove all old coffee remnants. ● Put the unit into an upright positon again. ● Re-insert the drip tray. ● The unit is heating up. ● The unit is ready for operation. ● Switch the unit on . ● Fill in 2.5 litres of fresh water. ● Put six Graef descaling tablets into the tank. ca. 5 Min. ● Allow the tablet approx. 5 minutes to dissolve. ● Press the button once. ● „CO CLEAN“ appears on the LCD display. ● Place a large container (min. 1 litre capacity) under the shower head.64 ● The buttons “P”, “+” and “-” illuminate one after the other and the button lights red. ● The process may last a few minutes. ● Conrm using the „P“ button. ● The process is complete. Start with the decalcication of the steam wand.65

● The process is complete. Start with the decalcication of the hot-water wand. ● The buttons “P”, “+” and “-” illuminate one after the other and the button lights red. ● The process may last a few minutes. Descaling Steam wand ● Place a large container (min. 1 litre capacity) under the steam wand. ● Press the button twice. ● „ST CLEAN“ appears on the LCD display. ● Conrm using the „P“ button. ● “CHECK” appears on the display. ● Open the control dial. The descaling process starts. ● “CHECK” appears on the display. ● Turn off the control dial.66 ● Conrm using the „P“ button. ● “CHECK” appears on the display. ● Open control dial. The descaling process starts. ● The buttons “P”, “+” and “-” illuminate one after the other and the button lights red. ● The process may last a few minutes. ● The process is complete. Descaling hot-water wand ● Place a large container (min. 1 litre capacity) under the hot-water wand. ● Press the button three times. ● „HW CLEAN“ appears on the LCD display. ● “CHECK” appears on the display. ● Turn off the control dial.67

Allow the machine to cool down. Now replace the sealing ring and sieves in reverse order and tighten the sieves again. Empty the water tank after descaling and ll it with fresh water. Let water or steam run through all 3 circuits for approx. 40 seconds each. Afterwards you can use the device as usual. Replace water filter cartridge The water tank is equipped with a water lter cartridge. We recommend that you repla- ce it after each descaling process. Replacement water lter cartridges are available from our online shop www.graef.de under item no. 146242 or from your specialist dealer. Remove the water tank If there is still some water in the water tank, empty it. Pull out the water lter cartridge. Insert a new water lter cartridge. Replace the water tank.68 Cleaning Cleaning of the brewing group (backflush) We recommend to carry out a backush once a week. Only use Graef cleaning tablets which are especially matched to our appliances. You can obtain them from our online shop on www.graef.de under article number 145614. ● The unit is heating up. ● The unit is ready for operation. ● Switch the unit on . ● Fill in 2.5 litres of fresh water. ● Insert the lter insert for 2 cups. ● Insert the cleaning disc. ● Put a Graef cleaning tablet into the group handle. ● Clamp in the group handle. ● Make sure that the drip tray is inserted.69

● Press the operating lever downward for 10 seconds. ● Press the operating lever upward again. 4 x ● Repeat this process 4 times. 4 x ● Repeat this process 4 times. ● Remove the cleaning disc. ● Clamp in the group handle. ● Press the lever downward for about 10 seconds. ● Press the operating lever upward again. ● Now you can proceed as usual with preparing espres- so. Note: Empty the drip tray and insert it back again. External cleaning ● Use a soft and moist cloth to clean the outer surfaces of the unit. Use a mild detergent in case of heavy soiling. ● Pull out the drip tray. ● Remove the drip tray grid. ● Empty the drip tray. ● Clean both under running water. ● Then re-insert the drip tray and grid.70 Cleaning tool ● Remove the cleaning tool. ● Using the thinner end of the cleaning tool, clean the holes of the lter inserts. Programming It is possible for you to carry out various programming. ● The unit is heating up. ● The unit is ready for operation. ● Switch the unit on . Coffee temperature ● Press the “P” button. ● To change the temperature, press “+” or “-”. ● The factory setting is 92°C. ● Press the button “P” in order to conrm.71

Steam flow rate ● Press the “P” button twice. ● The factory setting is 04. ● 01 is the smallest ow rate (dry) and 07 is the highest ow rate (wet). ● To change the ow rate, press “+” or “-”. ● Press the button “P” in order to conrm.72 Pre-infusion ● Press the “P” button three times. ● The factory setting is P1. ● To change the frequency, press “+” or “-”. ● Turn off the pre-infusion by setting P 0. ● Press the button “P” in order to conrm. Descaling reminder ● Press the “P” button four times. ● The factory setting is 25 l. ● To change the quantity of litres, press “+” or “-”. ● Press the button “P” in order to conrm.73

● Press the “P” button ve times. Factory setting ● Reset appears on the dis- play. ● Press the “+” and “-” but- tons at the same time. Hold them down for approx. 4 seconds. ● Factory settings restored. Technical data Art-Nr.: ES1000EU 220 V - 240 V ~ 2350 Watt - 2850 Watt

Gebr. Graef GmbH & Co. KGDonnerfeld 6D-59757 Arnsberg After-sales service If your unit is defective, please contact your specialist dealer or the Graef customer service on +49 2932-9703677 or write an e-mail to service@graef.de74 Troubleshooting Error Possible cause Remedy The unit is not operational. The control lamps are illumi- nated, but no water ows through. Very loud pump noise. Espresso escapes from above the group handle. No water/espresso escapes. The unit is not connected to the power supply. Brewing unit lter clogged. The unit is calcied. The unit has run dry / has not been used for a long time and must be vented. The unit is calcied. The group handle is not inserted correctly. Coffee grounds are still on the edge of the group handle. The brewing unit is dirty. The brewing unit seal is dama- ged or worn. No water in the water tank. The water container has not been inserted correctly. The unit has run dry / has not been used for a long time and must be vented. Insert the plug into the socket. Clean the brewing unit lter. Descale the unit. Open the steam wand in order to vent the unit. Descale the unit. Insert the group handle in such a way that it is tight. Remove the coffee grounds. Clean the brewing unit. Contact the customer service of Graef. Fill the water tank. Insert the water tank correctly. Turn the steam wand into the direction of the drip tray, or put a cup under the steam wand. Turn on the control dial and wait until water ows. Then turn off the control dial.75

Error Possible cause Remedy Water ows through too quickly. Water ows through too slowly. Water/espresso escapes only drop by drop. Espresso is too cold or luke- warm. Espresso does not have cream. The coffee grounds are too coarse. The coffee grounds have not been sufciently pressed. (tamped) There are too little coffee grounds in the group handle. The coffee grounds are ground too ne. The coffee grounds have been pressed (tamped) too rmly. Group handle is clogged. The unit is calcied. The brewing unit lter is dirty. Cups, lter insert and group handle are cold. Maybe the milk was not sufciently warmed up when the Cappuccino or Latte were made. The roast coffee is too old or too dry. The coffee grounds are too coarse. The coffee beans were stored too long or too warm. Faulty packaging (avours are volatile) Use ner coffee grounds. Tamp the coffee grounds a bit rmer. Fill in more coffee grounds. Set a coarser grinding level. Tamp the coffee grounds ap- plying a bit of pressure. Empty the group handle and ll it with coffee grounds. Make sure you do not press the coffee grounds too rmly and the coffee grounds are not ground to ne. Descale the unit. Clean the brewing unit lter. Warm up cups, lter insert and group handle once. Continue warming up the milk, but without bringing it to the boil. Use fresh beans. Set a ner grinding level. Pay attention to the storage location. Do not put the beans into the refrigerator. Leave the coffee beans within the original packaging.76 Error Possible cause Remedy Espresso does not have cream. The cream is too light. The cream is too dark. Espresso is too sour. Espresso is too bitter. Espresso has a strange avour. Espresso has little avour. Pre-ground coffee from the supermarket used. Unit is soiled. Cups are soiled or greasy. If the cream is too light, this means there is little avour, the ground material is too coarse. If the cream is too dark, this means that the espresso is bitter. The ground material is too ne, over-extraction has taken place. Espresso beans have been roasted too light. Grinding level set too coarse. Acid-intensive types of Arabi- ca in the coffee mixture. Grinding level set too ne. Very dark roast. The unit is soiled. Poor bean quality. Roast coffee is too old, maybe oxidised and therefore rancid. Coffee grounds too old (pre-grinding took possibly place before more than 1 hour). Use freshly ground coffee. Clean the unit. Clean the cups. Set a ner grinding level. Set a coarser grinding level. Take a different type of coffee with a darker roast. Set a ner grinding level for your coffee grinder. Take a different type of coffee with less acid-intensive types of Arabica. Set a coarser grinding level for your coffee grinder. Take a different type of coffee with a lighter roast. Clean the unit inside by acti- vating the cleaning function. Ensure a premium bean quality. Take fresh roast coffee. Always grind directly into the group handle.77

Error Possible cause Remedy Espresso has little avour. Unit does not build up pressure, but espresso ows through. Espresso gets caught at the brewing unit (very wet) Espresso gets stuck at the brewing unit (dry). No steam. Not enough froth when fro- thing up. Roast too old. Grinding level set too coarse. Wrong storage (e.g. open, in the refrigerator etc.). Maybe the unit is calcied / soiled. Grinding level too coarse. The coffee grounds were not tamped rmly enough. Too few coffee grounds lled into the group handle. Grinding level set too ne. The steam jet is clogged. The milk is not fresh. The milk is too warm. The steam jet is clogged. The milk was boiled. Steam jet no correctly positi- oned. Make sure you always use a fresh roast. Set a ner grinding level for your coffee grinder. Store the beans in such a way that no oxygen and day light can get into the beans. Descale or clean the unit. Change the grinding level. Tamp the coffee grounds a bit rmer. Fill in more coffee grounds. Set a slightly coarser grinding level. Descale the steam jet and clean it using the attached cleaning tool. Use fresh milk. The milk should be well coo- led before using it. Clean the steam jet. Start again using fresh, cool milk. Position the steam jet approx. 1 cm below the milk surface.78 Disposal At the end of its service life, this product must not be disposed through normal domestic waste; rather it must be disposed at a collection point for recycling electronic domestic refuse. The symbol on the product and in the operating instructions points this out. The materials can be recycled in accordance with their markings. By recycling, making use of the materials or other forms of recycling old units you are making an important contribu- tion to protecting our environment. Please ask your municipal administration about the responsible disposal sites. 2 year warranty Starting with the date of purchase, we assume a 24 month manufacturer‘s warranty for defects that are attributable to manufacturing and material defects. Your legal warranty rights in accordance with § 439 ff. German Civil Code-E remain unaffected by this clause. Not included in the warranty are damages that have arisen due to improper handling and use as well as defects which have only a slight inuence on the functioning or value of the unit. Furthermore, shipping damages, unless our responsibility, are exclu- ded from warranty rights. Warranty claims are excluded for damages that arise due to repairs we or our representatives have not performed. In case of a justied complaint, we will repair or replace the defective product with a awless product as we choose.79