The DuoTemp Pro BES810 - Coffee machine SAGE - Free user manual and instructions

USER MANUAL The DuoTemp Pro BES810 SAGE

we are very safety conscious. We design and manufacture appliances with your safety foremost in mind. We also ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.

• A downloadable version of this document is also available at sageappliances.com

• Before using for the rst time, please ensure that your electricity supply is the same as shown on the rating label on the underside of the appliance. If you have any concerns please contact your local electricity company.

• The installation of a residual current safety switch is recommended to provide additional safety when using all electrical appliances. Safety switches with a rated operating current not more than 30mA are recommended. Consult an electrician for professional advice.

• Remove and discard any packaging materials safely, before rst use.

• To eliminate a choking hazard for young children, discard the protective cover tted to the power plug safely.

• Ensure the product is properly assembled before rst use.

• This appliance is for household use only. Do not use the appliance for anything other than its intended purpose. Do not use in moving vehicles or boats. Do not use outdoors. Misuse may cause injury.

• Position the appliance on a stable, heat resistant, level, dry surface away from the counter edge, and do not operate on or near a heat source such as a hot plate, oven or gas hob.

• Fully unwind the power cord before operating.

• Do not let the power cord hang over the edge of a counter or table. Do not let the power cord touch hot surfaces or become knotted.

• Do not leave the appliance unattended when in use.

• If the appliance is to be: - left unattended 4 We Recommend Safety First 5 Getting To Know Your New Appliance 6 Operating Your New Appliance 10 Care & Cleaning 12 Troubleshooting 15 Guarantee3

WE RECOMMEND SAFETY FIRST

- cleaned - moved - assembled; or - stored Always switch o the espresso machine by pressing the POWER button to OFF. Switch o and unplug from the power outlet.

• Regularly inspect the power cord, plug and actual appliance for any damage. If found to be damaged in any way, immediately cease use of the appliance and return the entire appliance to the nearest authorised Sage Service Centre for examination, replacement or repair.

• Keep the appliance and accessories clean. Follow the cleaning instructions provided in this book. Any procedure not listed in this instruction booklet should be performed at an authorised Sage Service Centre.

• The appliance can be used by children aged 8 or older and persons with reduced physical, sensory or mental capabilities or a lack of experience and knowledge, only if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

• Children should not play with the appliance.

• Cleaning of the appliance should not be carried out by children unless they are 8 years or older and under adult supervision.

• The appliance and its cord should be kept out of reach of children aged 8 years and younger.

• Do not use attachments other than those provided with the appliances.

• Do not attempt to operate the appliance by any method other than those described in this booklet.

• Do not move the appliance whilst in operation.

• Do not use any other liquid apart from cold mains/town water. We do not recommend the use of highly ltered, de-mineralised or distilled water as this may aect the taste of the coee and how the espresso machine is designed to function.

• Never use the appliance without water in the water tank.

• Ensure the portalter is rmly inserted and secured into the brewing head before using the machine.

• Never remove the portalter during the brewing operation as the machine is under pressure.

• Do not place anything, other than cups for warming, on top of the appliance.

• Use caution when operating4

WE RECOMMEND SAFETY FIRST

machine as metal surfaces are liable to get hot during use.

• Do not touch hot surfaces. Allow the product to cool down before moving or cleaning any parts.

• Heating element surface is subject to residual heat after use.

• Always ensure the appliance is turned OFF, unplugged at the power outlet and has been allowed to cool before cleaning, attempting to move or storing.

• The appliance is not intended to be operated by means of an external timer or separate remote-control system.

• The use of attachments not sold or recommended by Sage may cause re, electric shock or injury.

• Always turn the appliance to the o position, switch o at the power outlet and unplug at the power outlet when the appliance is not in use.

• Any maintenance other than cleaning should be performed by an authorised Sage

• Do not use the appliance on a sink drain board.

• Do not operate the appliance if it is in an enclosed space, or within a cupboard.

• Use caution when descaling as hot steam may be released. Before descaling, ensure drip tray is empty and inserted. Refer to ‘Care & Cleaning’ for further instructions. SPECIFIC INSTRUCTIONS

• Filter cartridge should be kept out of reach of children.

• Store lter cartridges in a dry place in the original packaging.

• Protect cartridges from heat and direct sunlight.

• Do not use damaged lter cartridges.

• Do not open lter cartridges.

• If you are absent for a prolonged period of time, empty the water tank and replace the cartridge. The symbol shown indicates that this appliance should not be disposed of in normal household waste. It should be taken to a local authority waste collection centre designated for this purpose or to a dealer providing this service. For more information, please contact your local council oce. To protect against electric shock, do not immerse the power cord, power plug or appliance in water or any other liquid. FOR HOUSEHOLD USE ONLY SAVE THESE INSTRUCTIONS5

GETTING TO KNOW YOUR NEW APPLIANCE

A. POWER button B. Integrated removable tamper C. Group head D. 54mm stainless steel portalter E. Drip tray full indicator F. Removable drip tray G. Cup warming tray H. SELECT button for steam or hot water

I. Control Dial for espresso, steam and

hot water J. Swivel steam wand NOT SHOWN

• Storage tray located behind the drip tray for storage of accessories Rating Information 220–240V ~50Hz 1500–1750W6

GETTING TO KNOW YOUR NEW APPLIANCE

• Single wall lter baskets for freshly ground coee

• Advanced dual wall lter baskets for pre-ground coee

• Stainless steel milk jug

Conditioning the Water Filter

• Remove lter from the plastic bag and soak in a cup of water for 5 minutes.

• Rinse lter under cold running water.

• Wash the stainless steel mesh in the plastic lter compartment with cold water. Insert the lter into the lter holder.

• Set the dial date 3 months ahead.

• To install lter, push down to lock into place.

• Slide the water tank into position and lock into place. NOTE Do not clean any of the parts or accessories in the dishwasher. CLEANING ACCESSORIES

• Silicon cleaning disk

• Cleaning tablets FIRST USE Initial Start Up

• Fill tank with water.

• The machine will reach operating temperature and go into ‘Standby’ mode. Flushing the Machine It is recommended to complete a water ushing operation, without ground coee, to ensure the machine has been conditioned. When the machine has reached ‘Standby’ mode, run the following 2 steps.

• Turn the Control Dial to the ‘Espresso’ position for 30 seconds.

• Turn the Control Dial to the ‘Steam’ position to activate steam for 10 seconds.

• Repeat this cycle several times.

FILLING THE WATER TANK

• Fill the water tank with cold tap water to the maximum mark on the side of the tank and slide the water tank back into position at the back of the machine.

• Plug the power cord into power outlet and switch On at power point.

• Press the POWER button. The POWER button surround will ash while the machine is heating. When the correct temperature has been reached, all the button surrounds on the control panel will illuminate.7

Single Wall Filter BasketsThe Single Wall lters (1 & 2 CUP) are designed to be used with freshly ground coee and allow you to experiment with grind, dose, and tamp to create a more balanced espresso. 2 Cup1 Cup 1 Cup 2 Cup Dual Wall Filter BasketsThe Dual Wall lters (1 & 2 CUP) are designed to be used with pre-ground coee and regulate the pressure to help optimise extraction and crema regardless of the grind, dose or tamp pressure. 1 Cup 2 Cup 2 Cup1 Cup COFFEE PREPARATION Dosing & Tamping the Ground CoeeInsert the correct Filter Basket into the portalter. Fill the Filter Basket with ground coee, tap down to collapse the coee, then using the integrated tamper, tamp down rmly.It’s important to apply consistent pressure every time.• As a guide to dose, the top edge of the metal cap on the tamper should be level with the top of the lter basket AFTER the coee has been tamped.• Wipe excess coee from the rim of the lter basket to ensure a proper seal in the group head is achieved.

The Razor™ precision dose trimming tool allows you to trim the puck to the right level for a consistent extraction. the Razor

Precision dose trimming toolThe Razor™ precision dose trimming tool allows you to trim the puck to the right level for a consistent extraction.Dose the Portalter with freshly ground coee and tamp down with between 15-20kg of pressure.Insert the Razor™ into the coee basket until its shoulders rest on the rim of the lter basket.Rotate the Razor™ dosing tool back and forth while holding the portalter on an angle over the knock box to trim o excess coee.8 EXTRACTING ESPRESSO Insert the Portalter into the Group Head & lock into position. Turn the Control Dial to the ‘Espresso’ position. After a few seconds, coee will begin to brew into the cup. When sucient coee has owed into the cup, turn the Control Dial to ‘Standby’. Sage

recommends approx. 30 sec of extraction. NOTE For optimal avour when using a 1 CUP lter, you should extract approx. 30ml. When using a 2 CUP lter, you should extract approx. 60ml. NOTE If machine is run continuously for 30 minutes, allow machine to cool for 5 minutes before each use. WARNING The metal parts of the portalter will be very hot. EXTRACTION GUIDE

• Before inserting the steam wand into the milk, it is recommended to purge the steam wand.

• Set the Control Dial to the ‘Steam’ position.

• The ‘Steam’ LED will illuminate.

• Pause the steam by returning the dial back to the ‘Standby’ position.

• Insert the steam tip below the surface close to the right hand side of the jug at the 3 o’clock position and set the Control Dial to the ‘Steam’ position.

• Keep the tip just under the surface until the milk is spinning clockwise, producing a vortex (whirlpool eect).

• With the milk spinning, slowly lower the jug, keeping the tip at or slightly below the surface, until the desired temperature is reached.

• To stop the steam set the Control Dial to the ‘Standby’ position and remove the jug.

• Wipe the steam wand with a damp cloth. HOT WATER To use the Hot Water function:

• Press the ‘SELECT’ button and the Hot Water LED will illuminate.

• Turn the Control Dial to ‘Steam’. To turn the hot water o, turn the Control Dial to the ‘Standby’ position.

OPERATING YOUR NEW APPLIANCE10

CARE & CLEANING The water lter provided helps to prevent scale build up which over time can aect the performance of your machine, potentially causing blockages and heating problems. Replacing the water lter every three months will reduce the mineral build up in the machine. If you live in a hard water area, we recommend you change the water lter more frequently. PORTAFILTER CLEANING Periodically run water through the machine with the portalter in place, but without any ground coee, to rinse out any residual coee particles. MACHINE CLEANING After regular use, residual grinds and oil build up in the machine can aect coee extraction. We recommend performing a cleaning cycle every 2-3 months using the cleaning tablet provided. To perform a cleaning cycle:

1. Insert the silicon disk into the portalter.

2. Place the cleaning tablet on the silicon disk

and rotate to right to lock in position.

4. Ensure Power On / O button is on.

5. Turn the dial to the ‘Espresso’ position for

6. Turn the dial back to the ‘Standby’ position.

7. Repeat steps 5-6 three times or until the

cleaning tablet is dissolved. DESCALING Even if you are correctly using the water lter provided, we recommend you to descale when you see scale build-up in the water tank. Visit Sage

webpage to purchase “the Descaler”.

1. Ensure the Control Dial is in the ‘Standby’

position, the machine is switched o.

2. Remove the lter holder.

3. Empty one sachet (25g) into 1 litre of warm

water, stir to dissolve. Pour solution into the water tank.

5. Place a large container under both the

Group Head and the Steam Wand.

6. Set the Control Dial to the ‘Espresso’

position and let half the descale solution run through the Group Head.

7. Set the Control Dial to the ‘Steam’ position

and allow the remaining solution to run through the Steam Wand. When the liquid stops owing, set the Control Dial back to the ‘Standby’ position.

8. After descaling, remove the water tank

and rinse thoroughly then rell with fresh cold water. To rinse the machine, repeat steps 5-8.

The machine automatically switches to AUTO OFF mode after 20 minutes.

Set current month Remove lter from bag and soak for 5min Assemble water lter parts Ensure parts are connected Install lter in tank Install water tank Replace lter after 90 days or after 40L11

Run steam to clear milk from wand after texturingWipe steam wand after each useClean hole with pin Remove tip Soak tip overnight then re-attach

STORING YOUR MACHINE

Before storing, press the POWER button to o, turn the Control Dial to ‘Standby’ and unplug. Insert all accessories into position or into the storage tray. Store upright. Do not place anything on top. WARNING Do not immerse power cord, power plug or appliance in water or any other liquid. The water tank should never be removed or completely emptied during decalcifying.

CLEANING FILTER BASKETS

Should the ne holes in the lters become blocked follow the steps below:

1. Place the lter into the portalter. Run

water through the machine with the lter and portalter, without any ground coee, in place.

2. A pin can be used to clear the lter

3. For a thorough clean of the lters, dissolve

a cleaning tablet in hot water and soak lters overnight.

The outer housing and cup warming plate can be cleaned with a soft, damp cloth. Then polish with a soft, dry cloth. Do not use abrasive cleansers, pads or cloths which can scratch the surface.

CLEANING THE DRIP TRAY

The drip tray should be removed, emptied and cleaned at regular intervals. Wash the drip tray with warm soapy water, using a non-abrasive washing liquid, rinse and dry thoroughly. The drip tray base and cover are dishwasher safe.

CLEANING THE STORAGE TRAY

The storage tray can be removed after the drip tray is removed then cleaned with a soft, damp cloth (do not use abrasive cleansers, pads or cloths which can scratch the surface).12 TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Coee does not run through Machine is not turned On Ensure the machine is plugged in, switched On at the power outlet and the POWER button is pressed. Water tank is empty Fill the water tank. The Control Dial not in ‘Espresso’ position Turn the Control Dial to the ‘Espresso’ position. Coee grind is too ne Ensure you use a suitable espresso grind. Refer to ‘Extraction Guide’ on page 8. Too much coee in the lter basket Refer to ‘Coee Dose & Tamping’, page 7. Coee tamped too rmly Refer to ‘Coee Dose & Tamping’ on page 7. The lter is blocked Use a pin to clear the holes. Please refer to ‘Cleaning Filter’ on page 11. Coee runs out too quickly The coee grind is too coarse Ensure you use a suitable espresso grind. Refer to ‘Extraction Guide’ on page 8. Not enough coee in the lter Refer to ‘Coee Dose & Tamping’ on page 7. Coee not tamped rmly enough Refer to ‘Coee Dose & Tamping’ on page 7. Coee is too cold Cups not preheated Preheat cups. When the base of the jug becomes too hot to touch this is when milk is heated at the correct temperature. Refer to ‘Texturing Milk’ on page 9.13

PROBLEM POSSIBLE CAUSES WHAT TO DO

No crema Coee is not tamped rmly enough Refer to ‘Coee Dose & Tamping’ on page 7. Coee grind is too coarse Ensure you use a suitable espresso grind. Refer to ’Extraction Guide’ on page 8. Ground coee is not fresh Change to freshly roasted beans. Filter holes are blocked Use the ne pin on the cleaning tool to clear the holes. Refer to ‘Cleaning The Steam Wand’ on page 11. Machine is making pulsing / pumping sound while extracting coee or steaming milk The machine is carrying out the normal operation of the 15 bar Italian pump No action required as this is the normal operation of the machine. Coee runs out around the edge of the portalter Portalter is not inserted into the group head properly Insert portalter into the group head and align with ‘LOCK’ on the group head collar, until resistance is felt. There are coee grounds around the lter basket rim Clean any excess ground coee from the rim of the lter basket to ensure a proper t into the group head. Too much ground coee in the lter basket Refer to ‘Coee Dose & Tamping’ on page 7. Ground coee has been tamped too rmly Refer to ‘Coee Dose & Tamping’ on page 7. Incorrect lter for amount of ground coee used Ensure you use the 1 CUP lter for 1 cup of coee and the 2 CUP lter for 2 cups of coee.14 TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Coee drips from the portalter spouts The water tank is empty or low Fill the water tank. Coee grind is too ne Ensure you use a suitable espresso grind. Refer to ‘Extraction Guide’ on page 8. Too much coee in basket Refer to ‘Coee Dose & Tamping’ on page 7. Machine is blocked by mineral deposits Decalcify the machine. Refer to ‘Descaling’ on page 10. Machine is making a loud and continuous pumping noise Water tank is empty Fill the water tank. Water tank is not securely in place Push water tank down completely to lock into place. No steam is generated Machine is not turned on Ensure the machine is plugged in, switched On at the power outlet and the POWER button is pressed. Water tank is empty Fill the water tank. Control Dial not in ‘Steam’ position Turn the Control Dial to the ‘Steam’ position. Use the ‘SELECT’ button to toggle to ‘Steam’. Ensure the ‘Steam’ LED is illuminated for steam and the ‘Hot Water’ LED is illuminated for hot water. Steam Wand is blocked Use the pin on the cleaning tool to clear the opening. If the steam wand continues to be blocked remove the tip of the steam wand using the spanner in the middle of the cleaning tool. Refer to ‘Cleaning the Steam Wand’ on page 11.15

PROBLEM POSSIBLE CAUSES WHAT TO DO

No hot water Empty tank Fill the water tank. Milk is not smooth after texturing Steam Wand is blocked Use the pin on the cleaning tool to clear the opening. If the steam wand continues to be blocked remove the tip of the steam wand using the spanner in the middle of the cleaning tool. Refer to ‘Cleaning the Steam Wand’ on page 11. Not enough steam Steam wand may be blocked. Refer to ‘Cleaning the Steam Wand’ on page 11. Milk is not cold enough Use cold fresh milk, refer to ‘Texturing Milk’, page 9. Machine is not working The safety thermal cut out may have activated due to the pump overheating. Turn the machine o and allow to cool for about 30-60 minutes.

2 YEAR LIMITED GUARANTEE

Sage Appliances guarantees this product for domestic use in specied territories for 2 years from the date of purchase against defects caused by faulty workmanship and materials. During this guarantee period Sage Appliances will repair, replace, or refund any defective product (at the sole discretion of Sage Appliances). All legal warranty rights under applicable national legislation will be respected and will not be impaired by our guarantee. For full terms and conditions on the guarantee, as well as instructions on how to make a claim, please visit www.sageappliances.com.16 INHALTE WICHTIGE VORSICHTS- MASSNAHMEN

INSTALLATION/REMPLACEMENT DU

PROBLÈME CAUSES POSSIBLES SOLUTION

Le café ne coule pas La machine n’est pas en marche Assurez-vous que la machine est branchée et que le bouton POWER a été enfoncé. Le réservoir d’eau est vide Remplissez le réservoir d’eau. Le bouton de commande n’est pas sur la position Espresso. Réglez le bouton de commande sur la position Espresso. Le café moulu est trop n Assurez-vous d’utiliser une mouture à expresso adéquate. Consultez la section « Guide d’extraction » en page 9. Trop de café dans le panier ltre Consultez la section « Dosage et tassement du café » en page 8. Le café est trop tassé Consultez la section « Dosage et tassement du café » en page 8. Le ltre est bloqué Utilisez une épingle pour nettoyer les pores. Consultez la section « Nettoyage du ltre » en page 12. Le café coule trop rapidement Le café moulu est trop grossier Assurez-vous d’utiliser une mouture à expresso adéquate. Consultez la section « Guide d’extraction » en page 9. Il n’y a pas assez de café dans le ltre Consultez la section « Dosage et tassement du café » en page 8. Le café n’est pas assez tassé Consultez la section « Dosage et tassement du café » en page 8. La café n’est pas assez chaud Les tasses ne sont pas préchauées Préchauez les tasses. Lorsque la base du pichet devient trop chaude pour être touchée, cela indique que le lait est à la bonne température. Consultez la section « Préparation d’une mousse de lait » en page 10.14 DÉPANNAGE

PROBLÈME CAUSES POSSIBLES SOLUTION

PROBLÈME CAUSES POSSIBLES SOLUTION

Le café déborde des becs verseurs du porte-ltre Le réservoir d’eau est vide ou presque Remplissez le réservoir d’eau. Le café moulu est trop n Assurez-vous d’utiliser une mouture à expresso adéquate. Consultez la section « Guide d’extraction » en page 9. Il y a trop de café dans le panier ltre Consultez la section « Dosage et tassement du café » en page 8. La machine est bloquée par des dépôts minéraux Détartrez la machine. Consultez la section « Détartrage » en page 11. La machine fait entendre un bruit de pompage intense et continu Le réservoir d’eau est vide Remplissez le réservoir d’eau. Le réservoir d’eau n’est pas bien en place Appuyez complètement sur le réservoir d’eau pour le verrouiller en place. Aucune vapeur n’est générée La machine n’est pas en marche Assurez-vous que la machine est branchée et que le bouton POWER a été enfoncé. Le réservoir d’eau est vide Remplissez le réservoir d’eau. Le bouton de commande n’est pas sur la position Steam (Vapeur) Réglez le bouton de commande sur la position Steam (Vapeur). Utilisez le bouton SELECT (Sélectionner) pour basculer sur Steam (Vapeur). Assurez-vous que le voyant Steam est allumé (pour la vapeur) et que le voyant Hot Water est allumé (pour l’eau chaude). La buse vapeur est bloquée Utilisez la tige de l’outil de nettoyage pour nettoyer l’orice. Si la buse vapeur reste bloquée, retirez l’embout en utilisant la clé au centre de l’outil de nettoyage. Consultez la section « Nettoyage de la buse vapeur » en page 12.16 DÉPANNAGE

PROBLÈME CAUSES POSSIBLES SOLUTION

UW APPARAAT OPBERGEN

• Due to continued product improvement, the products illustrated or photographed in this document may vary slightly from the actual product.