MD 17116 - Coffee machine MEDION - Free user manual and instructions

Product Type	Espresso machine with E.S.E. system and integrated milk frother
Brand	Medion
Model	MD 17116
Dimensions (W x D x H)	343 × 211 × 325 mm
Power Supply	220-240 V ~ 50 Hz
Power	1230-1470 W
Water Tank Capacity	1.2 L
Milk Tank Capacity	700 ml
Max. Steam Pressure	15 bar
Power Cord Length	80 cm
Main Functions	Espresso, cappuccino, latte macchiato, milk foam, E.S.E. system (pods)
Type of Coffee Usable	Ground coffee or E.S.E. pods
Filters Included	Small filter (1 cup), large filter (2 cups), pod holder
Milk Frother	Integrated with froth selector and removable tank
Auto Shut-off	After 15 minutes of inactivity (standby mode)
Descaling	Recommended every 40 (hard water) to 80 (soft water) cups with white vinegar
Cleaning	Parts washable with soapy water (except electric base)
Warranty	24 months (conditions in manual)
Accessories Included	Measuring spoon, pod holder, small/large filters

Frequently Asked Questions - MD 17116 MEDION

How to prepare an espresso with the Medion MD 17116?

Fill the water tank with cold water (between MIN and MAX). Insert the appropriate filter into the portafilter, add ground coffee up to the MAX mark and tamp lightly. Place the portafilter into the appliance (handle to the left, turn to the right to lock). Turn on the appliance (switch I) and wait for the Espresso LED to stay on blue. Turn the function selector to the left to start brewing. Stop by returning the selector to the middle (OFF) when your cup is full.

How to make a cappuccino with this machine?

First prepare the milk foam: fill the milk tank with cold milk, place a large container under the fine foam nozzle. Turn the foam selector to the right for more foam, then turn the function selector to the right. As soon as you have enough foam, return the selector to the middle. Then prepare an espresso (see espresso question) and pour it into the milk foam. For a perfect cappuccino, use 1/3 espresso, 1/3 milk foam, and 1/3 hot milk.

What to do if no espresso flows?

First check that the water tank contains enough cold water. Make sure the appliance is on and the Espresso LED is solid blue. If the grind is too fine, use a medium grind. Do not tamp the coffee too hard. Also check that the portafilter is properly inserted and the filter is not overfilled. Finally, unplug and replug the appliance to reset.

Why is the milk not frothing properly?

Use very cold milk (preferably whole milk), as warm milk froths poorly. Ensure the water tank has enough water to produce steam. Clean the fine foam nozzle regularly with soapy water to prevent clogging. Also check that the milk foam selector is set to the desired position (right = more foam, left = less).

How to descale the espresso machine?

Turn off and unplug the appliance. Fill the water tank with white vinegar and let it sit overnight. Empty the vinegar, rinse the tank twice with clean water. Refill with water up to the MIN mark. Insert the portafilter (without coffee) and place a container under the outlet. Plug in, turn on, then turn the selector to the left to run the vinegar. Repeat with clean water to rinse. For the milk frother unit, fill the milk tank with water and run the steam function for 30 seconds.

What is the capacity of the water and milk tanks?

The water tank has a capacity of 1.2 liters. The milk tank (removable) can hold up to 700 ml. Ensure not to exceed the MAX mark to avoid overflow.

Can I use E.S.E. pods with this machine?

Yes, the Medion MD 17116 is compatible with the E.S.E. (Easy Serving Espresso) system. Use the supplied pod holder instead of the regular filter. Insert a pod, then insert the pod holder into the appliance like a normal portafilter.

How to clean the milk tank and foam nozzle?

After each use, empty the remaining milk. Wash the tank, lid with nozzle and tube in mild soapy water. Rinse thoroughly and dry. Do not put these parts in the dishwasher. Wipe the nozzle with a damp cloth. For a deep clean, run hot water through the steam function.

The appliance turns off by itself, is that normal?

Yes, this is an energy-saving feature. If no function is used for 15 minutes, the appliance automatically goes into standby mode. To reactivate, press the on/off switch or turn the function selector.

What does the flashing LED mean?

If the operating LED flashes red, it generally indicates that the water tank is empty or not positioned correctly. Fill with cold water and reposition the tank properly. If the problem persists, check that the appliance is correctly plugged in and the portafilter is properly in place.

USER MANUAL MD 17116 MEDION

Situation: 17/05/2016

-in bed & breakfasts.

Volume waterreservoir: 1,2 I

1. About these operating instructions 64

1.1. Warning symbols and keywords used in these instructions 64

2. Proper use 65

3. Safety information 66

3.1. Setting up 66
3.2. Mains connection 67
3.3. Faults 67
3.4. Handling the appliance safely 67
3.5. Cleaning the appliance 68

4. Package contents 69

5. Product diagram 70

6.Preparing the appliance 71

7. Using the espresso machine 71

7.1. Making espresso 73
7.2. Making cappuccino/caffè latte 73
7.3. Frothing the milk 73

8. After the preparation process 74

9. Cleaning the appliance 74

9.1. D escaling/flushing the machine 75

10. Troubleshooting 76

11. Disposal 77

12. Technical data 77

13. Conformity information 77

14. Legal notice 78

15. General Warranty Conditions 78

15.1. General information 78
15.2. Special warranty conditions for repair on site or replacement on site 79

16. Service Address 80

1. About these operating instructions

Please read this operating manual through carefully and follow all the instructions given. This will guarantee the reliable operation of the product and lengthen its service life. Always store these operating instructions near the appliance. Keep these operating instructions so that you can pass them on with the appliance if you sell it.

1.1. Warning symbols and keywords used in these instructions

DANGER!

Warning of immediate mortal danger!

WARNING!

Warning of possible risk of fatal injury and/or serious irreversible injuries!

CAUTION!

Danger of possible minor or moderate injuries

WARNING!

Warning of risk of electric shock!

ATTENTION!

Please follow the instructions to avoid property damage!

NOTICE!

Additional information on using the appliance!

NOTICE!

Please follow the instructions in the operating manual!

Recycling symbol

WEEE symbol (in accordance with the directive on electrical waste)

Declaration of conformity (see section entitled "Information on conformity"): Products that feature this symbol meet the requirements of the EC directives.

Bullet point / information on operating steps and results

Tasks to be performed

2. Proper use

The machine is designed solely for the purpose of making espresso coffee. This appliance is intended to be used in private households and similar household applications, such as:

-in kitchens for employees in shops, offices and other commercial areas;

-on agricultural estates;

by customers in hotels, motels and other residential facilities;

-in bed & breakfast accommodation.

The appliance is not suitable for commercial or industrial use.

Please note that we shall not be liable in cases of improper use:

• Do not modify the product without our consent and do not use any additional equipment which we have not approved or supplied.

• Use only spare parts and accessories that we have supplied or approved.

• Heed all the information in these operating instructions, especially the safety information. Any other use is deemed improper and can cause personal injury or property damage.

• Do not expose the product to extreme conditions. The following should be avoided:

• High levels of humidity or moisture
  -Extremely high or low temperatures
  -Direct sunlight
  -Naked flames

3. Safety information

WARNING!

Risk of injury for children or persons with limited physical, sensory or mental capabilities (for example partially disabled people or older persons with limited physical and mental capabilities) or no knowledge and experience (older children, for example).

• Keep the appliance and its accessories out of the reach of children.

This appliance may be used by children over the age of 8 and by persons with reduced physical, sensory or mental abilities or by those without experience and/or knowledge, if they are supervised or have been instructed in the safe use of the appliance and have understood the dangers that result from it. Do not allow children to play with the machine. Cleaning and user maintenance may not be carried out by children, unless they are aged 8 or over and are supervised.
Children younger than 8 should be kept away from the appliance and the power cord.
- Do not store any of the packaging material used (bags, polystyrene, etc.) within the reach of children.

3.1. Setting up

WARNING!

Risk of fire/short circuit

There is a risk of short circuit or fire if the appliance is set up incorrectly.

Place the appliance on a heat-resistant, sturdy, level surface.
- Avoid the use of extension cables in order to prevent tripping.
- Never place the appliance on the edge of a table – it could tip over and fall.
- Do not position the appliance over a hotplate or other heat-generating appliances (grill, deep fat fryer); this applies even if an extraction fan is installed above it.
Never set up the appliance near to a sink.
- Leave a little space between the machine and other appliances or the wall in order to allow the air to circulate freely. Do not cover the machine during operation.
Do not use the appliance outdoors.

3.2. Mains connection

• Only connect the appliance to a properly installed 220 - 240V ,50Hz safety socket that is located close to the place where you have set up the appliance. The socket must be freely accessible so that you can unplug the machine from the mains quickly if necessary.

Ensure that the mains cable has been completely unwound during operation.

Always unplug the machine after use, before cleaning, when it is left unattended or if there is a fault.
Always remove the mains cable from the socket by the plug - do not pull on the cable itself.
Do not kink or crush the mains cable.

3.3. Faults

DANGER!

Risk of electric shock.

There is a risk of electric shock due to live parts.

If the plug, mains cable or appliance is damaged, immediately remove the plug from the socket.
- Never try to open and/or repair an appliance component yourself. There is a risk of electric shock.
A damaged mains cable may only be replaced by an authorised repair workshop or customer services to avoid any risks.
In the event of a fault, contact our Service Centre or another suitable professional repair workshop.

3.4. Handling the appliance safely

WARNING!

Risk of fire/short circuit.

There is a risk of short circuit or fire if the appliance is set up incorrectly.

Do not leave the appliance unattended during operation.

DANGER!

Risk of electric shock.

There is a risk of electric shock due to live parts.

• Do not use the appliance under any circumstances if there is visible damage to the appliance, the mains cable or the plug.

Never immerse the appliance in liquids!
- Never move the machine while it is in operation.

CAUTION! Risk of injury.

There is a risk of scalding from rising hot steam or hot liquid.

Do not reach into or over hot steam.

Never point the steam nozzle towards yourself or other persons.
Always use the handle to move the steam nozzle. The steam nozzle gets hot during operation. Do not touch the steam nozzle.

Do not remove the portafilter during operation.
- Check that the portafilter has been fitted correctly before operation.

CAUTION! Risk of damage.

Damage to the appliance caused by improper handling.

Only pour cold water into the water tank.

• Do not add any other liquids except water to the water tank (except when descending: see below).
• Do not leave any unused water in the water tank. Immediately remove any remaining water in order to avoid the formation of limescale or algae.

3.5. Cleaning the appliance

• Allow the coffee machine to cool down completely.

DANGER! Risk of electric shock.

There is a risk of electric shock due to live parts.

The plug must be disconnected from the mains socket before cleaning (pull on the plug, not on the cable).

Never immerse the coffee machine in water or other liquids!

CAUTION! Risk of damage.

Damage to the appliance caused by improper handling.

• Clean the appliance using only a damp cloth and a mild soap solution that cannot damage the surface of the appliance.
  Follow the special instructions inside the appliance for descaling.

Do not put the machine in the dishwasher or hold it under running water.

CAUTION!

Risk of injury.

The steam nozzle gets hot during operation. There is a risk of scalding.

• Allow the machine to cool down before cleaning the steam nozzle and milk pitcher.

4. Package contents

WARNING!

Risk of suffocation.

There is a risk of suffocation if plastic packaging or small parts are inhaled or swallowed.

• Keep plastic packaging out of the reach of children.

When unpacking, ensure that the following parts are included:

• Espresso machine

-Filter insert, small cup

-Filter insert, large cup

-Coffee pod holder

-Measuring spoon

• Operating instructions incl. warranty documents

5. Product diagram

1) Espresso operation indicator
2) Function switch
3) Steam operation indicator
4) Filter holder
5) On/Off switch
6) Removable drip tray
7) Drip tray grate
8) Pull-out shelf (for small cups)
9) Portafilter
10) Adjusting lever for steam nozzle
11) Frother control
12) Milk pitcher
13) Steam nozzle
14) Milk pitcher lid
15) Steam connection
16) Water container
17) Water container lid

18) Portafilter handle
19) Filter holder
20) Portafilter
21) Filter insert, small cup
22) Filter insert, large cup
(23) Measuring spoon
24) Pod holder

6. Preparing the appliance

Remove all the packaging.

Wash the water container, milk pitcher, milk pitcher lid, steam nozzle, wand and portafilter thoroughly with water and mild detergent (cf. also "If using a large cup, place it directly on the drip tray grating under the coffee spout on the portafilter. If using a small cup, pull out the shelf and place the cup on it. Do not pull the shelf out completely in order to maintain a firm surface." on page 72). Rinse the parts well with clean water and dry them carefully.
Place the appliance on a heat-resistant, sturdy, level surface.
- Run a machine cycle without coffee and milk in order to remove manufacturing residues. Fill both containers with water and follow the instructions below, then throw the water away.

7. Using the espresso machine

• Fill the water container with fresh tap water to a level between the MIN and MAX marks.
• Fill the milk pitcher with milk (unskimmed, semi-skimmed, soya milk, etc. according to preference) to a level between the MIN and MAX marks.
• Place the required filter insert in the portafilter with the spout pointing forwards. Turn the filter insert to the right or left in order to clamp the filter insert in the portafilter. Alternatively, you can raise the filter holder and grip the filter with it, e.g. when removing the coffee grounds.
  Fill the filter with freshly ground espresso coffee up to the MAX mark.
  Press the coffee powder down into the filter, using the flat end of the measuring spoon to help (see diagrams below).

NOTE!

Alternatively you can put the pod holder in the portafilter with a coffee pod instead of the filter.

Insert the portafilter in the machine with the handle pointing to the left. Turn the handle to the right until it is pointing forwards in order to fix it in position.

If using a large cup, place it directly on the drip tray grating under the coffee spout on the portafilter. If using a small cup, pull out the shelf and place the cup on it. Do not pull the shelf out completely in order to maintain a firm surface.

CAUTION!

Risk of injury.

There is a risk of scalding from hot steam.

• When making caffe latte or cappuccino, make sure that the steam nozzle reaches into the cup.

Connect the mains cable to a properly installed and earthed safety socket.

• Switch the machine on (switch position I).

Initially the espresso operation indicator light will flash red and the machine will start heating up. The machine is ready for operation as soon as the espresso operation indicator light stops flashing and turns blue.

NOTE!

If no buttons are pressed for 15 minutes, the machine will automatically switch to standby mode and will stop heating up.

7.1. Making espresso

• Turn the function switch to the left in order to start the espresso preparation process. After a few seconds the espresso coffee will start pouring out of the spout.
  As soon as the cup is full, turn the function switch back to the centre position (OFF) to stop the flow.

NOTE!

By turning the function switch to the centre position (OFF), you will switch off the two functions for making espresso and producing steam.

Press the On/Off switch (position 0) if you want to turn off the appliance completely.

In order to make a cappuccino, you need 1/3 espresso, 1/3 foamed milk and 1/3 steamed milk. The proportions for a caffe latte are 1/4 espresso with 3/4 steamed milk. Start by frothing the milk and then make the espresso.

Place a large enough container under the steam nozzle.

• Turn the frother control to the right to the position in order to produce a large amount of froth. Turn the frother control to the left to the position in order to produce milk with a small amount of froth.
• Turn the function switch to the right in order to start the cappuccino or caffe latte preparation process. After a few seconds froth/milk will start flowing out of the steam nozzle.

NOTE!

Turn the frother control to the right to increase the amount of foam and to the left to decrease the amount. This setting can be changed during the preparation process.

As soon as there is enough froth/milk in the receptacle, turn the function switch back to the centre position to stop the process.
Now turn the function switch to the left in order to start the espresso preparation process. After a few seconds the espresso coffee will start pouring out of the spout into the frothed milk.
As soon as the cup is full, turn the function switch back to the centre position (OFF) to stop the flow.

7.3. Frothing the milk

If you just want to froth milk, e.g. for other drinks like latte macchiato or chai latte, follow the instructions above. In this case omit the espresso preparation step.

8. After the preparation process

Take hold of the portafilter by the handle and turn it to the left to remove it from the machine.
Lift up the filter holder and tap on the filter to remove the coffee grounds.
To make another coffee, fill the filter again and proceed as instructed above.
If you do not want to make any further drinks, switch the machine off (switch position 0) and unplug from the mains.
If there is any milk left in the pitcher, remove the milk pitcher by pulling it forwards at a slight angle. Store the milk pitcher in the door of your refrigerator.
The filter insert and portafilter can be stored on the back of the machine.

9. Cleaning the appliance

WARNING!

Risk of electric shock.

There is a risk of electric shock due to live parts.

Never immerse the appliance in liquids!
The plug must be disconnected from the mains socket before cleaning (pull on the plug, not on the cable).

CAUTION!

Risk of injury!

There is a risk of scalding due to the hot surfaces. The outside of the machine will become hot during operation.

• Allow the machine to cool down completely before cleaning it.

CAUTION!

Risk of damage to the appliance.

Property damage due to improper use.

• Do not use chemical solutions and cleaning products because these may damage the surface and/or the inscriptions on the product.
  Do not wash the machine parts in the dishwasher.

Wash the water container, milk pitcher, milk pitcher lid, steam nozzle, wand, pull-out shelf, drip tray grate, drip tray and portafilter thoroughly with water and mild detergent. Rinse the parts well with clean water and dry them carefully.
Wipe the surfaces of the machine with a soft and slightly damp cloth which has been soaked in a mild soap solution.
Wipe the bottom of the brew head with a damp cloth or paper towel to remove any remaining coffee grounds.

9.1. Descaling/flushing the machine

The frequency of the descending process depends on the hardness of the water. The machine should be descaled after about 40 brewing operations in a hard water area and after about 80 brewing operations if the water is soft.

Make sure that the product is switched off and unplugged.

Descaling the espresso unit

1) Fill the water container with white household vinegar. Place it in the machine.
2) Leave the vinegar in overnight.
3) Pour out the vinegar and rinse out the water container thoroughly twice, filling the container halfway up with fresh tap water each time and throwing the water away.
4) Fill the water container with white household vinegar up to the MIN mark.
5) Insert the portafilter (with filter but without coffee) and place a sufficiently large receptacle underneath the coffee spout.
6) Insert the plug into the mains socket.
7) Switch the machine on (switch position I).
8) Once the machine has heated up, turn the function switch to the left in order to start the espresso preparation process. After a few seconds the vinegar will start pouring out of the spout.
9) As soon as all the vinegar has run through, turn the function switch back to the centre position (OFF) to stop the process.

Repeat the steps with tap water as required to remove all remaining traces of vinegar from the machine.

Cleaning the frother unit

1) Fill the milk pitcher with water, put the lid on it and place it in the machine. Set the frother control to
2) Place a large enough container under the steam nozzle (minimum capacity of 325 ml).
3) After the heating-up phase turn the function switch to the right in order to generate steam. Steam will start to come out of the nozzle after a few seconds and this will clean the nozzle.
4) Continue for about 30 seconds and then turn the function switch back to the centre position (OFF) to stop the process.
5) Throw the water away.

Repeat the steps with tap water as required until the unit is completely clean.
If you do not want to make any drinks, switch the machine off (switch position 0) and unplug from the mains.

10. Troubleshooting

Problem Cause Solution
No espresso.	No water in water container.	Fill water container with fresh drinking water.
	Coffee powder too finely ground.	Use medium-fine ground coffee.
	Portafilter too full. Use less coffee powder.
	Machine not switched on/plugged in.	Plug in and switch on machine.
	Coffee powder too compressed.	Do not press the coffee powder down so hard in the portafilter.
Water leaking out from portafilter.	Portafilter not inserted properly.	Turn the portafilter to lock it in the correct position.
	Coffee powder on edge of filter.	Clean edge of filter.
	Portafilter too full. Use less coffee powder.
Milk not frothy enough/no milk.	No steam to froth the milk. Fill water container.
	Milk too warm.	Use cold milk from the refrigerator.
	Steam nozzle blocked. Flush the machine.
Brewing time too short/ coffee pouring out too fast.	Ground coffee powder too coarse.	Use medium-fine ground coffee.
	Not enough coffee powder. Use more coffee powder.
Espresso too weak.	Ground coffee powder too coarse.	Use medium-fine ground coffee.
	Wrong filter.	Use the large filter for large cups and the small filter for small cups.
Indicator lamps flashing.	No water in water container.	Fill water container.

11. Disposal

Packaging

The product has been packaged to protect it from damage in transit. The packaging is made of materials that can be recycled in an environmentally friendly manner.

Appliance

Old appliances should not be disposed of with the normal household rubbish. In accordance with Directive 2012/19/EU, the appliance must be properly disposed of at the end of its service life.

This involves separating the materials in the appliance for the purpose of recycling and avoiding any impact on the environment.

Take old appliances to a collection point for electrical scrap or a recycling centre. Contact your local waste disposal company or your local authority for more information on this subject.

12. Technical data

Power supply 220 - 240V 50Hz

Output: 1230-1470 W

Water container capacity 1.2 l

Max. steam pressure 15 bar

Milk pitcher capacity 700ml

Dimensions approx. 343 × 211 × 325 ~mm

Length of power cable (excl. plug) approx. 80~cm

Subject to technical modifications!

13. Conformity information

Medion AG hereby declares that the product MD 17116 conforms to the following European requirements:

EMC Directive 2014/30/EU
Low Voltage Directive 2014/35/EU
- Ecodesign Directive 2009/125/EU
RoHS Directive 2011/65/EU

Full declarations of conformity are available at www.medion.com/conformity.

14. Legal notice

Copyright © 2016

Status: 2016-05-17

All rights reserved.

This operating manual is protected by copyright.

Mechanical, electronic and any other form of reproduction is prohibited without the written permission of the manufacturer.

Copyright is owned by the company:

Medion AG

Am Zehnhof 77

45307 Essen

Germany

The operating manual can be reordered via the service hotline and is available for download via the service portal at www.medion.com/gb/service/start/.

You can also scan the QR code above and download the operating manual onto your mobile device via the service portal.

15. General Warranty Conditions

15.1. General information

The warranty period is 24 months and begins on the day the product is purchased. The warranty covers all types of material and product damage that could occur during normal use.

Please keep your original proof of purchase in a safe place. The warranty provider reserves the right to refuse to confirm the status of the warranty or to carry out a repair under warranty if a valid proof of purchase cannot be produced.

If it is necessary to return your device for repair, please ensure that it is suitably packaged for transportation. Unless otherwise specified, you shall bear the costs for sending the device and the transport risk. The warranty provider does not assume any liability for additional materials sent with the product that do not belong to the original package contents supplied with the product.

Please enclose as much information as possible about the fault when sending the device to the warranty provider. In order to make a valid claim under warranty and before returning the device, please contact the Service Hotline operated by the warranty provider or the Service Portal. They will provide you with information on how to proceed further.

This warranty has no effect on your statutory warranty rights and is subject to the laws of the country in which the first purchase of the product was made by the end customer.

15.1.1. Scope

In the event of a fault on your product that is covered by this warranty, the warranty provider guarantees to repair or replace the product. The decision about whether to repair or replace the device is taken by the warranty provider. Therefore, the warranty provider can at its own discretion decide to replace a device submitted for repair under warranty with a refurbished device of the same quality.

No warranty is provided for batteries or rechargeable batteries or for consumable materials i.e. parts which have to be replaced at regular intervals during the normal use of the product e.g. video projector lamps.

A pixel error (permanently coloured, light or dark point in an image) is not generally considered a fault. Please refer to the information provided in the manual for this product for the precise number of permissible defects in the image.

The warranty provider gives no warranty for burnt-in images on plasma or LCD devices that result from the improper use of the device. Please refer to the information provided in the manual for this product for precise instructions on operating your plasma or LCD device.

The warranty does not cover errors relating to the playback of data media that have been created in an incompatible format or as a result of using unsuitable software.

If it is discovered during the repair that the fault concerned is not covered under warranty, the warranty provider reserves the right to invoice the customer for the costs already incurred in the form of a flat-rate handling charge, as well as to charge the customer for the materials and labour required for the repair after submitting a cost estimate. You will be informed in advance as the customer about these repair charges; you are responsible for accepting or rejecting the repair process.

15.1.2. Exclusions

Malfunctions and damage to the device caused by external influences, accidental damage, improper use, changes made to the product, modifications, upgrades, the use of third-party parts, neglect, viruses or software faults, improper transport, improper packaging or loss during the return of the product are not covered by the warranty issued by the warranty provider.

The warranty will be invalidated if the fault to the device is caused by maintenance or repair carried out by someone other than a service partner authorized by the warranty provider. The warranty will also be invalidated if labels or serial numbers on the device or a component of the device have been modified or made illegible.

15.1.3. Service Hotline

Before sending the device to the warranty provider, you must contact us via the Service Hotline or the Service Portal. This ensures that you receive further information on how to make a valid claim under warranty.

The use of the hotline may be subject to a charge.

The Service Hotline should under no circumstances be considered a substitute for user training for software and hardware or reading the manual, nor does it provide support for third-party products.

15.2. Special warranty conditions for repair on site or replacement on site

If there is an entitlement to on-site repair or replacement, the specific warranty terms and conditions for on-site repair or replacement shall apply to your product.

The following provisions must be ensured by you for carrying out repairs or replacements on site:

• Personnel from the warranty provider who arrive at your premises for the above-mentioned purpose must have unrestricted, safe and immediate access to the devices.

• Telecommunication facilities required by these personnel for the proper execution of your order, for testing and diagnostic purposes or for remedying faults must be provided by you at your own expense.

• You shall be personally responsible for restoring your own application software after completion of the service by the warranty provider.

• You shall be personally responsible for configuring and connecting any existing external devices after completion of the service by the warranty provider.
• The free cancellation period for repairs or replacements on site is at least 48 hours, thereafter we shall invoice you for any costs resulting from a late or missing cancellation.

16. Service Address

0333

3213106

01793

715716

(costs:

local)

Mo-Fr:08:00-20:00

Sa - Su: 10:00 - 16:00

www.medion.co.uk

@ Please use the contact form at www.medion.com/contact

Inhaltsverzeichnis

-in tenute agricole;

-nei bed & breakfast.