How to resolve an issue if only one earbud of the KTE-500 is not charging?

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If only one earbud of the Xtremebuds KTE-500 is not charging, here are the steps to try:

Check the charging contacts

The metal contacts of the earbud and the charging case may be dirty. Gently clean the contacts with a soft, dry cloth, both on the earbud and on the case. Oxidation or light dirt can block the electrical connection.

Reset the earbuds

Place both earbuds in the charging case, close the lid, and let them rest for 10 seconds. This reset often re-establishes the synchronization and resolves charging issues.

Test the charging case

Connect the charging case alone to a USB-C cable and a power source. Check that the LED indicator on the case lights up or blinks, confirming that the case itself is charging properly. If the case does not charge, the problem is not with the earbud.

Try another USB-C cable

The provided charging cable may be defective. Test with another USB-C cable and a different power outlet to isolate the power issue.

If none of these steps work, the faulty earbud may have a hardware issue. The Xtremebuds KTE-500 come with a limited 1-year warranty against manufacturing defects - contact Klip Xtreme support for a replacement.

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