Q: Where is the SIM card provided with the CHACON DIOCAM-RE02-4G camera?

The SIM card is already inserted into the camera at the time of shipping. It is therefore not freely available in the box. Here’s where to check: On the side of the device: The SIM card tray (component no. 13 in the diagram) is located on the side of the camera. Look carefully at the sides of the device. How to access it: You can remove the SIM tray by gently pressing to slide it out of its slot. If the SIM tray is empty or the card has been removed during shipping, contact CHACON support to have the product returned with the 4G card properly installed. The SIM card with 2 GB of free data is part of the standard equipment.

Q: What does a blue light mean on the DIOCAM-RE02-4G camera?

The blue light on your DIOCAM-RE02-4G motorized camera indicates the status of the network connection and synchronization with the server. The meaning depends on the type of light: Blinking blue: The camera has detected and established a connection with the 4G network, but it is not yet configured . This is the intermediate step after startup. At this point, you need to open the DiO One app (or my Chacon) and follow the pairing instructions: click on the “+” symbol, select “Security + Solar Camera + DIOCAM-RE02-4G”, then scan the QR code on the camera to complete the synchronization. Solid blue: Pairing has succeeded and the camera is fully connected to the server . At this point, the camera is ready to operate, and you can access live video, configure settings, and enable alerts via the DiO One app. During the initial startup , you will first see a blinking red light (initialization phase), followed by a voice message “Welcome”. This is normal. The blinking blue light will then appear automatically, indicating that synchronization is in progress. If the light remains solid red (and never turns blue), this indicates a problem: check that the SIM card is properly inserted , that it has active 4G coverage , and that the camera is not on metal or near materials that may disrupt the GSM network. Note: If you see red and blue lights turning on together (purple) , this means that a firmware update is in progress . Allow the camera to operate uninterrupted until the light turns back to solid blue.

Question 1

Where is the SIM card provided with the CHACON DIOCAM-RE02-4G camera?

Accepted Answer

The SIM card is already inserted into the camera at the time of shipping. It is therefore not freely available in the box.

Here’s where to check:

On the side of the device: The SIM card tray (component no. 13 in the diagram) is located on the side of the camera. Look carefully at the sides of the device.
How to access it: You can remove the SIM tray by gently pressing to slide it out of its slot.

If the SIM tray is empty or the card has been removed during shipping, contact CHACON support to have the product returned with the 4G card properly installed. The SIM card with 2 GB of free data is part of the standard equipment.

Question 2

How to remove the SIM card from the CHACON DIOCAM-RE02-4G motorized camera with solar panel?

Accepted Answer

The SIM card tray of your CHACON DIOCAM-RE02-4G camera is located on the side of the device (number 13 according to the manual). Although the manual details the insertion of the SIM card and not specifically the removal, here is the logical reverse procedure:

To remove the SIM card:

First, turn off the camera to avoid damaging the card or the device
Locate the SIM card tray on the side of the device
Gently push the tray outward or look for a small button/latch to open it (spring-loaded trays are common)
Carefully remove the SIM card by sliding it out of the tray
Close the tray securely to maintain the waterproofing and protection of your device

Important: If you are unsure about the tray opening mechanism, feel free to contact CHACON support at www.chacon.com/support for precise instructions.

Question 3

In which direction should I insert the SIM card into the CHACON DIOCAM-RE02-4G camera?

Accepted Answer

The manual for the DIOCAM-RE02-4G model does not specify the exact orientation of the contacts when inserting the SIM card. Here is the recommended procedure:

Ensure that the camera is off (On-Off button in the Off position under the base cover)
Locate the SIM tray on the side of the device (marked number 13 in the manual)
Insert your compatible 4G SIM card into the designated slot
Close the SIM tray properly to maintain the device's waterproofing
Replace the base cover

Generally, for this type of 4G surveillance camera, the gold contacts of the SIM card should be facing down (towards the device). Once inserted and the camera is powered on, you will first see a flashing red light during initialization, followed by a flashing blue light indicating connection to the 4G network.

If the insertion does not seem correct or if the camera does not detect the SIM card, please contact Chacon support: www.chacon.com/support

Question 4

Where and how to access the subscription plans for the CHACON DIOCAM-RE02-4G motorized camera?

Accepted Answer

The subscription plans for the CHACON DIOCAM-RE02-4G camera are managed entirely through DiO One, which is the 4G management service for your camera.

Where to access the plans

Via the DiO One mobile app (free, available on iOS/Android) - this is the most direct route
Via the website www.chacon.com/support - official link provided in the manual

Procedure

Once registered in DiO One and your camera paired:

Access the Subscription or Plans section of your account
Choose from the available plans: standard subscription, prepaid plans (pay-as-you-go) or no-commitment plans
Note that 2 GB of data is included for free at the start

If you do not see the plans

Check that you are logged into your DiO One account
Ensure that the SIM card is inserted and activated in the camera
Try logging out/logging back into the app or refresh the page
If the problem persists, contact DiO One support directly (they manage all subscriptions)

Question 5

What does a blue light mean on the DIOCAM-RE02-4G camera?

Accepted Answer

The blue light on your DIOCAM-RE02-4G motorized camera indicates the status of the network connection and synchronization with the server. The meaning depends on the type of light:

Blinking blue: The camera has detected and established a connection with the 4G network, but it is not yet configured. This is the intermediate step after startup. At this point, you need to open the DiO One app (or my Chacon) and follow the pairing instructions: click on the “+” symbol, select “Security + Solar Camera + DIOCAM-RE02-4G”, then scan the QR code on the camera to complete the synchronization.

Solid blue: Pairing has succeeded and the camera is fully connected to the server. At this point, the camera is ready to operate, and you can access live video, configure settings, and enable alerts via the DiO One app.

During the initial startup, you will first see a blinking red light (initialization phase), followed by a voice message “Welcome”. This is normal. The blinking blue light will then appear automatically, indicating that synchronization is in progress.

If the light remains solid red (and never turns blue), this indicates a problem: check that the SIM card is properly inserted, that it has active 4G coverage, and that the camera is not on metal or near materials that may disrupt the GSM network.

Note: If you see red and blue lights turning on together (purple), this means that a firmware update is in progress. Allow the camera to operate uninterrupted until the light turns back to solid blue.

Question 6

What does the red light on the DIOCAM-RE02-4G camera mean?

Accepted Answer

The meaning of the light depends on its color and mode (steady or flashing). Here are all the possible states of your DIOCAM-RE02-4G camera:

Steady red light: no connection to the base station. This may be due to the absence of a SIM card, a poorly inserted SIM card, poor 4G coverage at your location, or a lack of data traffic. Ensure that the SIM card is properly inserted until it clicks, test the 4G coverage with your phone in the same location, then restart the camera (turn off/on) and wait 1 to 2 minutes.
Flashing red light: initialization phase in progress during the camera startup. This is normal, wait a few seconds.
Flashing blue light: camera connected to the 4G network but not yet configured. Continue pairing via the DiO One or my Chacon app.
Steady blue light: camera fully connected to the server and ready for use. This is the normal operating state.
Simultaneous red and blue light (purple): firmware update in progress. Do not restart the camera during this operation.
Light off: camera off or in sleep mode.

If the light remains steady red after checking the SIM card and network coverage, try resetting the camera by pressing the reset button located at the back of the device for 5 seconds.

Question 7

How to cancel a Dio One subscription for the CHACON DIOCAM-RE02-4G motorized camera with solar panel?

Accepted Answer

The Dio One subscription for your CHACON DIOCAM-RE02-4G motorized 2K camera with solar panel is a 4G data plan managed directly through the Dio One app. Unlike the free app, this plan allows your camera to operate on the cellular network. Good news: the offered plans (Occasional, Freedom, Peace of Mind) are commitment-free, which means you can cancel them at any time without penalty.

To access your subscription, log in to the Dio One app on your smartphone, then long-press your DIOCAM-RE02-4G camera on the home page to open its settings. Once in your camera's details, you will see the section “SIM card data plan option” or “Opcion de plan de datos” depending on your language. It is in this section that you can view your current plan and access management options.

Although the app interface displays the available plan options, the exact procedure for cancellation depends on the current version of the Dio One app and may vary slightly. It is recommended to contact Chacon customer support directly by visiting www.chacon.com/support or to look for the “support” or “help” option within the app for personalized assistance. The support team will be able to confirm the cancellation date of your subscription immediately and offer alternatives if necessary.

If you have an external SIM card from another operator, you can also disable its PIN and use it with your camera, which is an alternative to canceling the Dio One plan. This solution allows you to change data providers without losing your camera.

Question 8

Do I have to pay a subscription through the Dio One website to use the SIM card of the CHACON DIOCAM-RE02-4G camera?

Accepted Answer

To use the SIM card integrated into your CHACON DIOCAM-RE02-4G surveillance camera, it is necessary to subscribe to a plan with the Dio One service. This subscription allows access to the mobile data essential for transmitting images and remotely controlling the camera.

Why is a subscription necessary?

The camera uses a 4G mobile network to send video streams and alerts.
The Dio One service manages the connection and data transmission via the SIM card.
Without an active subscription, the camera will not be able to transmit images or be controlled remotely.

Possible options:

You can choose from several plans offered by Dio One according to your data volume needs.
It is not possible to use a SIM card from another operator without going through the Dio One service, as the camera is configured to work with this service.

In summary, to fully benefit from the features of your CHACON DIOCAM-RE02-4G camera with SIM card, payment of a subscription via the Dio One website is mandatory.

Question 9

How to activate the SIM card on the CHACON DIOCAM-RE02-4G motorized surveillance camera with solar panel?

Accepted Answer

To activate the SIM card on your CHACON DIOCAM-RE02-4G motorized surveillance camera with solar panel, you first need to prepare the device, then insert the SIM card and perform the setup via the DiO One app.

Step 1: Initial Preparation
Before any manipulation, charge the camera for 8 hours with the provided USB-C cable. Then locate the SIM card tray (number 13 in the product diagram) located on the side of the device.

Step 2: Inserting the SIM Card
Turn off the camera by switching the On-Off button to the Off position (the button is located under the base cover). Insert your compatible 4G SIM card into the designated tray. Ensure that the card is inserted correctly and that the tray is properly closed. Reposition the base cover correctly to maintain the device's waterproofing.

Step 3: First Power On
Turn on the camera by switching the On-Off button to the On position. You will hear a startup voice message "welcome" and see a flashing red light during the initialization phase. Wait a moment: the light will turn to flashing blue, indicating that synchronization is activated and the device is connected to the 4G network.

Step 4: Setup via the DiO One App
Download the free DiO One app (available on the App Store and Google Play) and create your account. In the app, click on the “+” symbol to add a new device, then select + Security + Solar Camera + DIOCAM-RE02-4G. Scan the QR code present on the camera with your smartphone. Once the code is validated, pairing will be successful and the device light will turn to steady blue, confirming the connection to the server.

Step 5: Activating the Data Subscription
After configuring the camera in the app, you need to choose a subscription or prepaid plan to activate mobile data. Access the “Camera Information” section in the app (long press on the item on the home page) and select the desired SIM data plan option. Several plans are offered: monthly subscription with options like Freedom (1 GB), Peace of Mind (5 GB), or prepaid plans. 2 GB are offered upon first activation.

Important Points
The CHACON DIOCAM-RE02-4G camera only works on 4G cellular network and does not have Wi-Fi connection. Your SIM card must be activated with your mobile operator and have a suitable data plan. Before permanently positioning the camera, check that you have good GSM/4G network reception in that location. Do not place the device on metal or near materials that may interfere with the network signal.

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