Q: A bird has fallen into the stove flue, how do I extract it?

Do not attempt to extract the bird yourself. Quickly contact a licensed professional chimney sweep in your area. This is the only safe way to unblock your HASE COMO stove. Why a chimney sweep? The COMO flue has a diameter of 150 mm - a narrow space where the bird may be stuck deeply A chimney sweep has specialized tools (hedgehogs, rods, chimney vacuums) to remove the obstruction without damaging your stove They can check the condition of the flue after the intervention Immediate actions Stop using the stove immediately - A bird blocks air circulation and prevents proper smoke evacuation Do not force it - Using personal tools risks pushing the bird deeper or damaging the firebox Call a chimney sweep within 24 to 48 hours - This is a standard, low-cost, and quick intervention Prevention To prevent this from happening again, install a bird-proof chimney cap or mesh rain guard at the top of your flue. This is a simple and mandatory protection in some areas. This installation can be done during your next chimney sweeping (mandatory twice a year for the COMO according to the manual).

Question 1

A bird has fallen into the stove flue, how do I extract it?

Accepted Answer

Do not attempt to extract the bird yourself. Quickly contact a licensed professional chimney sweep in your area. This is the only safe way to unblock your HASE COMO stove.

Why a chimney sweep?

The COMO flue has a diameter of 150 mm - a narrow space where the bird may be stuck deeply
A chimney sweep has specialized tools (hedgehogs, rods, chimney vacuums) to remove the obstruction without damaging your stove
They can check the condition of the flue after the intervention

Immediate actions

Stop using the stove immediately - A bird blocks air circulation and prevents proper smoke evacuation
Do not force it - Using personal tools risks pushing the bird deeper or damaging the firebox
Call a chimney sweep within 24 to 48 hours - This is a standard, low-cost, and quick intervention

Prevention

To prevent this from happening again, install a bird-proof chimney cap or mesh rain guard at the top of your flue. This is a simple and mandatory protection in some areas. This installation can be done during your next chimney sweeping (mandatory twice a year for the COMO according to the manual).

Question 2

How to resolve the error message "4 aspiration failure" on a HASE BARI pellet stove that won't restart?

Accepted Answer

The HASE BARI wood stove is not equipped with an electronic system for displaying error codes. If it does not restart or shows poor aspiration, check the following mechanical causes:

1. Check the draft and flue - A lack of draft is the main cause. Ensure that your chimney flue is not blocked by soot, debris, a bird's nest, or leaves. Annual maintenance of the chimney sweep (at least once a year) is mandatory and essential. Without proper draft, the stove will not operate.

2. Clean the firebox grate and ash pan - Excessive ash buildup under the grate can block primary air circulation. Ensure that the space between the ash pan and the firebox floor remains clear to allow airflow. Regularly empty the ash pan after the ashes have cooled.

3. Check the ventilation sliders - Ensure that the primary air slider (I) is not closed. When igniting, they should be fully open towards the middle according to the manual. An incorrect position prevents combustion.

4. Ensure adequate room ventilation - The BARI stove needs ambient air in the room to function properly. If the house is very well insulated or sealed, bring in fresh air by slightly opening a window or providing a dedicated air inlet. The optional Hase Luftsystem allows for air to be taken directly from outside.

5. Check the firebox door and seals - The door must close properly and the seals must be in good condition. Any air leaks affect draft and combustion.

If after these checks the stove still does not operate correctly, contact a certified installer or a qualified chimney sweep, as a draft or flue installation issue may be the cause.

Question 3

How to change the thermal stones on a HASE OLBIA wood stove?

Accepted Answer

To change the thermal stones of your HASE OLBIA wood stove, follow these simple and safe steps:

1. Safety first

Make sure the stove is completely off and cold before any handling to avoid any risk of burns.

2. Access the thermal stones

Open the stove door to access the inside. Depending on the model, you may need to remove a panel or a grid to reach the thermal stones.

3. Remove the used stones

Gently remove the old thermal stones. Handle them carefully to avoid damaging the internal components of the stove.

4. Prepare the new stones

Check that the new thermal stones are compatible with the HASE OLBIA model. Ensure they are clean and in good condition before installation.

5. Install the new stones

Place the thermal stones in the stove according to the original configuration. Make sure they are well positioned and stable to ensure proper heat distribution.

6. Close the stove

Replace the panel or grid if you removed them, then close the stove door properly.

7. Final check

Before relighting the stove, check that everything is correctly installed and that no foreign objects are inside.

By following these steps, you will ensure an effective and safe replacement of the thermal stones in your HASE OLBIA wood stove.

Question 4

How to unblock the ash grate stuck on a HASE LUNO stove?

Accepted Answer

The ash grate stuck on your HASE LUNO stove is generally caused by an excessive accumulation of ash that obstructs the primary air passage. This primary air mechanism passes through the grate from the ash compartment and feeds the fire from below, which is essential for the proper functioning of the stove. A significant accumulation of ash can completely block this air supply and prevent the grate from functioning correctly.

Before any handling, it is imperative to wait for the stove to cool down completely. Never attempt to unblock the grate or empty the ashes if the appliance is still hot, for safety reasons. Once cooling is ensured, proceed as follows: first, open the fire door, then remove the ashtray located under the grate. The cover is usually found beneath the ashtray: once the latter is removed, fold the cover over the ashtray to prevent light ashes from dispersing. Completely empty the accumulated ashes from the ashtray.

Once the ashtray is emptied, it is crucial to inspect and clear the space between the ashtray and the bottom of the ash compartment. This space must remain completely free and clear to allow the passage of primary air. Carefully clean this area with a brush or a vacuum suitable for cold ashes. If any residues or debris have accumulated there, gently remove them.

To unblock the grate slider, start by gently pulling this slider towards you. If it meets strong resistance, do not force it abruptly. Apply a suitable metal lubricant (absolutely avoiding flammable products) on the joints and moving parts of the slider, let it sit for a few minutes, then try again with steady and gradual movements. Once the slider is freed, handle it gently several times to check that the mechanism operates smoothly.

Carefully examine the grate itself and its moving parts for any deformations or damages. A twisted or broken grate will prevent its smooth operation even after cleaning. If you notice a damaged part, it will be necessary to contact a professional for a replacement. After this unblocking, replace the ashtray by proceeding in reverse order: first the ashtray, then its cover on top.

To prevent this problem in the future, regularly empty the ashtray before it becomes completely full. According to the maintenance sheet of the HASE LUNO, regular maintenance and cleaning of the ashtray are essential for the proper functioning of the appliance and the efficiency of the primary air. If after this procedure the grate remains blocked or if you cannot operate it without excessive effort, contact an authorized HASE repairer for professional intervention.

Question 5

How to lock the HASE BARI door in the open position?

Accepted Answer

To lock the door of your HASE BARI in the open position, follow these tips:

Check for a locking mechanism: Some models have a latch or built-in hook that allows you to keep the door open.
Open the door to the desired angle: Position the door where you want it to stay locked.
Activate the locking device: If a latch or hook is present, engage it to secure the door in the open position.
Test the stability: Ensure that the door remains in place and does not accidentally close.

If your model does not have a built-in mechanism, it is recommended to use a suitable accessory or consult a professional to avoid any risk of damage or injury.

Question 6

How to change the firebox grate on a HASE TORONTO stove?

Accepted Answer

To change the firebox grate of your HASE TORONTO stove, follow these simple and safe steps:

1. Preparation and safety

Make sure the stove is completely off.
Wait for the ashes and the grate to cool down to avoid any risk of burns.

2. Accessing the firebox grate

Open the firebox door to access the inside.
Locate the grate, which may be secured by clips or screws depending on the configuration.

3. Removing the old grate

If the grate is held by clips, gently press or unclip them to release the grate.
If it is screwed in, use an appropriate screwdriver to remove the screws.

4. Installing the new grate

Position the new grate by aligning the supports or fixing points.
Clip it or screw it in firmly without forcing to avoid damaging the fixings.

5. Final check

Check that the grate is stable and correctly installed.
Close the firebox door.
Turn on the stove to ensure it is functioning properly.

By following these steps, you will effectively and safely replace the firebox grate of your HASE TORONTO stove.

Question 7

How to ensure the proper closing of the HASE COMO product door?

Accepted Answer

To ensure the proper closing of your HASE COMO appliance door, here are some practical tips:

1. Check the door alignment

Make sure the door is properly aligned with the appliance frame. Misalignment can prevent the door from closing correctly. If you notice any misalignment, adjust the door position if possible.

2. Clean the seals

Dirt, dust, or residues can accumulate on the door seals and hinder their effectiveness. Regularly clean the seals with a soft cloth and a suitable product to maintain their flexibility and efficiency.

3. Check the closing mechanism

If your HASE COMO model is equipped with a locking or automatic closing system, ensure that this mechanism is functioning correctly. A stuck or damaged mechanism can prevent the door from closing completely.

4. Test the closure

Close the door gently and listen for a click, which indicates that the door is properly engaged. If the door does not stay closed, it may be necessary to check or replace certain components.

By following these steps, you should be able to ensure optimal closing of your HASE COMO appliance door.

User manual HASE Wood stove : user manuals and guides in PDF

Models HASE Wood stove most viewed

Other categories HASE

Recent questions about Wood stove HASE