Q: Where is the black drain hose cap located on the back of the SMEG WHT812EIT washing machine?

The black drain hose cap is located at the back of the washing machine , at the bottom left or center , depending on the installation direction. It is usually a small black or gray plastic cap that closes access to a small emergency drain opening. To locate it: Look at the back of the machine, at the bottom, near the floor The cap is small (about 3-4 cm in diameter) and can be easily unscrewed by hand It allows for manual draining of water if needed or to access the pump filter Refer to the spare parts diagrams in the PDF manual for the precise location based on your installation configuration (this cap may be on the left or right depending on the model).

Q: The SMEG DWA6314B2 dishwasher turns on but does not start its cycle

First, check these essential points: Door closed properly: The door must be completely closed and securely locked. The SMEG DWA6314B2 can only be programmed and started if the door is properly closed. Water and electricity: Ensure that the water supply tap is open and that the dishwasher is properly plugged in. Program selection: Check that you have selected a program (eco, normal, intensive, etc.) and that you have pressed the START/PAUSE button until the program indicator light turns on or flashes to confirm activation. Most common issue: A poorly closed door is the main reason - the cycle simply does not start if the door is not completely sealed. Try closing it more firmly. If after checking all these points your appliance still does not start, contact an authorized SMEG service center, as there may be a sensor or safety lock issue requiring professional repair.

Q: Can you open the door of the SMEG WHT814EIN dishwasher when the door button is lit in white?

The white light on your SMEG WHT814EIN dishwasher is the door lock indicator . When this light is on, it means that the loading door is locked and you should not open it. When the lock is active: This mechanism automatically engages during the program operation, when the water level is inappropriate or incompatible with opening. The lock prevents any water leakage or risk of scalding from hot water that could occur if the door were opened during the cycle. How to safely open the door: Wait a few minutes after the washing program has completely finished. The lock indicator will turn off by itself, indicating that the safety system has released the door. You can then normally open the door. Important: Never force the door open when the lock indicator is on. Forcing the door open could permanently damage the door and the safety lock mechanism.

Question 1

What to do if the washing machine does not start and the door does not close?

Accepted Answer

This problem combines two related aspects of your SMEG SW86-1 operation:

Before starting: door closure is mandatory

The machine can only start if the door is completely closed. Check that the loading door is firmly shut before pressing the Start/Pause button.

The door locking is a safety system

Once the cycle is started, the door locks automatically via a safety system that prevents opening as long as the water level is inappropriate. The locking indicator lights up after 1-2 minutes of operation.

If the machine refuses to start

Check that you have selected a program with the program selector
Confirm that the door is properly closed
Press firmly on the Start/Pause button
If the machine is in protection mode (due to a water or power issue), hold the Start/Pause button for 3 seconds to reset the device

Once the cycle is complete, the locking indicator lights up continuously, indicating that the door can be safely opened.

Question 2

Where is the black drain hose cap located on the back of the SMEG WHT812EIT washing machine?

Accepted Answer

The black drain hose cap is located at the back of the washing machine, at the bottom left or center, depending on the installation direction. It is usually a small black or gray plastic cap that closes access to a small emergency drain opening.

To locate it:

Look at the back of the machine, at the bottom, near the floor
The cap is small (about 3-4 cm in diameter) and can be easily unscrewed by hand
It allows for manual draining of water if needed or to access the pump filter

Refer to the spare parts diagrams in the PDF manual for the precise location based on your installation configuration (this cap may be on the left or right depending on the model).

Question 3

The SMEG DWA6314B2 dishwasher turns on but does not start its cycle

Accepted Answer

First, check these essential points:

Door closed properly: The door must be completely closed and securely locked. The SMEG DWA6314B2 can only be programmed and started if the door is properly closed.
Water and electricity: Ensure that the water supply tap is open and that the dishwasher is properly plugged in.
Program selection: Check that you have selected a program (eco, normal, intensive, etc.) and that you have pressed the START/PAUSE button until the program indicator light turns on or flashes to confirm activation.

Most common issue: A poorly closed door is the main reason - the cycle simply does not start if the door is not completely sealed. Try closing it more firmly.

If after checking all these points your appliance still does not start, contact an authorized SMEG service center, as there may be a sensor or safety lock issue requiring professional repair.

Question 4

What are the washing program durations of the SMEG SWM107F?

Accepted Answer

The official manual of the SMEG SWM107F does not specify the exact durations of each washing program. Unfortunately, this information is not provided by the manufacturer in the manual.

However, here’s what you can do to find out the duration:

Check the machine display - After selecting a program and pressing start, the washing machine's digital screen usually displays the estimated duration of the cycle before the wash begins. This is the most reliable way to know the actual duration based on your laundry load.
Contact SMEG customer service - In the absence of data in the manual, you can directly contact SMEG who can provide you with approximate durations for each program.
Observe during the first use - Each program will display its duration on the screen, allowing you to adjust your cycles according to your needs.

Durations may vary depending on load level, water hardness, and selected options (temperature, intensive spin, etc.).

Question 5

What should I do if water does not drain from my SMEG WHT814EIN washing machine?

Accepted Answer

If water is not draining properly from your SMEG WHT814EIN washing machine, several causes may be behind this issue. Here are the steps to follow to identify and resolve this situation:

1. Check and clean the drain filter

The filter may be clogged with debris, lint, or small objects. To clean it:

Unplug the machine.
Locate the filter (usually at the bottom front of the machine).
Open the compartment, remove the filter, and clean it thoroughly under water.
Replace the filter correctly.

2. Check the drain hose

A bent, twisted, or clogged hose prevents water from draining:

Check that the hose is not crushed or bent.
Disconnect it and ensure it is free of any obstruction.
Reconnect it properly, making sure it is securely attached.

3. Test the drain pump

The pump may be defective:

Start a drain cycle and listen to see if the pump is working (motor noise).
If the pump does not run, it may be blocked or damaged.
In this case, technical assistance may be necessary.

4. Check the water level and sensors

A problem with the water level sensor may prevent drainage:

If the machine remains full of water, this may indicate a malfunction of the sensor.
This issue often requires professional intervention.

5. Restart the machine

Sometimes, a simple restart can resolve a temporary issue:

Turn off the machine.
Wait a few minutes.
Turn it back on and restart a cycle.

By following these steps, you can often resolve the water drainage issue. If the problem persists, it is recommended to contact a qualified technician for further assistance.

Question 6

What should I do if the button on my SMEG WHT814EIN does not deactivate?

Accepted Answer

If the button on your SMEG WHT814EIN remains lit and does not deactivate, it may indicate a malfunction or a system lock. Here are some steps to follow to try to resolve this issue:

1. Check the power supply

Make sure the appliance is properly plugged in and powered. A power cut or electrical instability may prevent the button from deactivating.

2. Restart the appliance

Turn off the appliance.
Unplug it from the electrical outlet for at least 5 minutes.
Plug it back in and turn it on to see if the button deactivates.

3. Check the indicators and error codes

Observe if other indicators are flashing or if an error code appears. These indications may point to a specific cause of the problem.

4. Check the locking mechanism

The button may remain active if the door lock is stuck or not properly engaged. Ensure that the door is securely closed and that the mechanism is not obstructed.

5. Contact a professional if necessary

If after these checks the button still does not deactivate, it is advisable to call a qualified technician for a thorough diagnosis and appropriate repair.

Question 7

Can you open the door of the SMEG WHT814EIN dishwasher when the door button is lit in white?

Accepted Answer

The white light on your SMEG WHT814EIN dishwasher is the door lock indicator. When this light is on, it means that the loading door is locked and you should not open it.

When the lock is active: This mechanism automatically engages during the program operation, when the water level is inappropriate or incompatible with opening. The lock prevents any water leakage or risk of scalding from hot water that could occur if the door were opened during the cycle.

How to safely open the door: Wait a few minutes after the washing program has completely finished. The lock indicator will turn off by itself, indicating that the safety system has released the door. You can then normally open the door.

Important: Never force the door open when the lock indicator is on. Forcing the door open could permanently damage the door and the safety lock mechanism.

Question 8

How to solve a water filling problem on the SMEG WHT814EIN dishwasher?

Accepted Answer

If your SMEG WHT814EIN dishwasher is experiencing a water filling issue, here are several steps to follow to identify and resolve the problem:

1. Check the water supply

Make sure that the water tap supplying the dishwasher is fully open.
Check that the water supply hose is not bent, twisted, or blocked.

2. Clean the inlet hose filter

A filter located at the entrance of the water supply hose may be clogged. Carefully remove it and clean it under a stream of water to ensure proper flow.

3. Check the water pressure

Insufficient water pressure can prevent the dishwasher from filling correctly. Check that the pressure is adequate at the supply tap.

4. Restart the appliance

After performing these checks, turn off and then turn on your dishwasher to reset the sensors and the filling system.

If the problem persists despite these checks, it may be an internal malfunction requiring the intervention of a specialized technician.

User manual SMEG Washing machine : user manuals and guides in PDF

Models SMEG Washing machine most viewed

Other categories SMEG

Recent questions about Washing machine SMEG